About the role

Our Senior Web Program Manager is a strategic role responsible for overseeing multiple interconnected web projects and driving complex web initiatives that align with organizational objectives. It combines advanced program management expertise with strategic thinking, stakeholder management, and team leadership to deliver high-impact programs — bringing structure, streamlined processes, and best practices to our web organization.

The ideal candidate has previous experience working in a digital agency and/or internal web department where high-quality results are required.

This is a remote position open to candidates residing in the US, with working hours in the Pacific time zone and the ability to collaborate with colleagues across a variety of time zones.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will:

Program & Project Management

• Own all phases of complex, cross-functional web programs — from inbound ticket management, to planning through delivery — with a clear understanding of vision, scope, objectives, timelines, business value, and resource requirements.
• Develop holistic program plans composed of multiple project plan documents, including business requirements, technical specifications, schedules, funding, and resource plans.
• Track milestones, tasks, and deliverables; provide timely status updates to stakeholders and senior executives; and proactively identify and mitigate risks and dependencies.
• Lead process improvement initiatives to increase efficiency and delivery quality.

Stakeholder & Executive Communication

• Serve as the strategic bridge between vision and tactical execution, translating high-level business objectives into actionable program roadmaps.
• Interface with executives and senior leadership to align on priorities, communicate timelines and approval frameworks, and present program progress and website demonstrations.
• Facilitate team discussions, resolve conflict, and remove impediments that block the team's ability to meet project objectives.

Cross-Functional Collaboration

• Orchestrate the efforts of cross-functional teams — including Creative, IT, PMM, Campaigns, and front-end development — to execute strategic launches, awareness campaigns, website updates, and other digital initiatives.
• Partner with internal stakeholders to define desired website functionality and appearance; lead the development team through product development stages and into live deployment.
• Work effectively with external agency providers, consultants, and contractors as needed.

Process & Documentation

• Document website development processes and procedures; establish and scale best practices across the web program.
• Introduce mitigation tactics to minimize project delivery risks and drive continuous improvement across programs.

Minimum Requirements

• 7+ years of project management experience at a digital agency and/or internal department with a primary focus on web
• Proficiency with project management tools and methodologies (e.g., Airtable, Jira, Google Sheets) and experience with Google Suite, Salesforce, and Tableau
• Experience integrating AI tools into program management processes to increase efficiency
• Strong understanding of the web production process, timelines, and scoping requirements
• Experience launching web solutions, including ongoing analysis and continuous product improvements
• Working knowledge of the technical software development process and Agile delivery methods, including Scrum and/or Kanban
• Outstanding organizational, communication, and interpersonal skills — written, verbal, and presentation
• Ability to work effectively with agency providers, consultants, contractors, and other external suppliers
• Proactive approach to identifying and resolving obstacles and risks in partnership with teams and stakeholders