About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Fraud Investigator is responsible for reviewing fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis.

This role is based in our Chicago, IL office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

Applications for this role will be accepted through 06/30/2026. Please connect with your recruiter for more information about this role’s application window.

What you’ll do

• Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency
• Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
• Apply critical thinking and pattern detection to proactively identify emerging fraud
• Document the rationale and determination for each alert and refer cases to other teams when necessary

What you bring

• 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations.
• Ability to proactively identify problems and develop solutions (thinking outside-the-box)
• Ability to operate in a fast-paced environment
• Good written and verbal communication skills, analytical ability, and keen attention to detail
• Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes

What we offer

• Challenging, high-impact work to grow your career.
  
  
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  
  
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  
  
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
  
  
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  
  
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  
  
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Fraud Operations team focuses on resolving customer issues while reducing financial risk across our products. The team investigates and resolves fraud-related alerts, ensuring accurate and timely outcomes for customers. You will work closely with partners in Product, Engineering, Legal, Compliance, and Customer Experience to improve processes and maintain reliable operations. We are committed to building efficient systems and delivering a strong customer experience!

As a Senior Fraud Operations Specialist, you will review fraud alerts tied to account activity throughout the customer lifecycle, including onboarding. You will follow established procedures to assess risk, document decisions, and take appropriate remediation actions when needed. You will also communicate directly with customers to gather information, provide updates, and resolve concerns. Your work will help protect customers while maintaining a high standard of accuracy and service!

This role is based in our Denver, CO office(s), with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• You review fraud alerts tied to account activity during onboarding and throughout the account lifecycle
• You document investigation findings and clearly explain the rationale behind each decision
• You communicate with customers to request information, provide updates, and resolve concerns in a timely manner
• You take appropriate actions to mitigate risk based on investigation outcomes
• You utilize AI tools to boost efficiency and output, drive process improvements, and find unique solutions

What you bring

• You have 5+ years of experience in fraud operations, KYC, or a related field, or equivalent practical experience
• You communicate clearly in both written and verbal formats, especially when explaining complex topics
• You analyze issues and develop practical solutions, including improving workflows or tools
• You collaborate effectively with teams such as product, engineering, legal, compliance, and financial crimes

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Money Movement team builds and scales the systems that power how customers move money into, out of, and within Robinhood. This includes payment rails, integrations with financial data providers, and partnerships with payment processors that ensure reliability, speed, and security. The team works closely with engineering, compliance, and external partners to deliver seamless fund movement experiences that customers trust every day!

As a Product Manager, you will define and deliver products that improve how money flows across Robinhood’s ecosystem. You will own integrations with fintech vendors such as data aggregators and payment processors, and help evolve our payment infrastructure to support new products and scale. You will partner with engineering, legal, and operations to ensure systems are robust, compliant, and easy for customers to use.

This role is based in our Menlo Park, CA or New York City, NY office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Define product requirements for payment rails and vendor integrations, including data aggregators and payment processors
• Partner with engineering to deliver reliable systems that support deposits, withdrawals, and internal money movement
• Identify and prioritize improvements that reduce transaction failures, latency, and operational overhead
• Work with compliance and legal teams to ensure all payment systems meet regulatory requirements
• Monitor key metrics such as transaction success rates and processing times, and use insights to guide product decisions

What you bring

• Bachelor’s, Master's, or equivalent experience
• 3+ years experience in a product management role
• Familiarity using research, experimentation and product analytics to guide decision making
• Ability to balance strategic with creative decision making
• A strong sense of urgency and speed
• High standards and a strong work ethic - you always bring your best and expect your colleagues to do the same
• Familiarity with payment systems (ACH, wires, card networks) or vendor integrations such as data aggregators
• Clear communication skills and ability to work effectively with engineering, operations, and external partners

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Fraud Investigator (Customer Protection Team) is responsible for handling inbound customer calls for customers with an active fraud alert and account restriction. The team investigates fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis. The team works directly with the customer via phone to gather additional information to help make a fraud determination on their account. 

This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 3 days per week.

This role may be required to work a weekday (M-F) or weekend (Sat-Sun) shift during hours of operation which is 7am - 9pm EST. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Handling inbound phone calls from Robinhood customers with active fraud alerts and account restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
• Conduct in-depth and timely investigations on accounts flagged for fraud, across a range of payment vehicles including ACH, Debit Card, Cryptocurrency and Wire Transfers
• Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud
• Documenting the rationale and determination for each alert and referring to other teams where necessary
• Gathering key information from the customer regarding their account as well as applicable documentation. 
• Communicating with customers next steps and setting expectations. 

What you bring

• Prior fraud or investigative experience preferred, including knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations.
• Ability to work closely with customers verbally to address concerns related to fraud while maintaining a high level of customer service
• Proactively identify problems and come up with solutions (ability to think outside-the-box)
• Ability to operate in a fast paced environment
• Good written and verbal communication, analytical skills, and strong attention to detail
• Strong interpersonal skills. Experience working with cross-functional teams. 

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.