About the role:

The Development Associate will serve as administrative support to the SVP of Development and the department at large. This role will focus on supporting the SVP to ensure their time, priorities, and communications are effectively managed to advance both day-to-day operations and long-term strategy at Reproductive Freedom for All. 

Acting as a key point of contact, the incumbent balances scheduling, administrative support, and coordination with the broader executive team. Core responsibilities include supporting the Development team’s administrative needs, tracking departmental approvals, maintaining data hygiene, and assisting with special projects. The position requires strong organizational skills, discretion, adaptability, and the ability to work collaboratively across teams. A demonstrated commitment to equity and inclusion is essential, ensuring that the Development department’s work reflects and advances these values for the organization. The ultimate goal of this role is to enable the SVP of Development to focus on high-level leadership and strategy by providing seamless support, coordination, and follow-through, thereby contributing to the overall effectiveness and impact of the organization.

Location: Washington, D.C.

Reports to: Senior Vice President of Development

Positions Directly Reporting to this Position: N/A

This Position Is: Full Time, Non-Exempt, Union Level 2

Salary: $50,000 - $58,000

Responsibilities:

• Provide general support for the Development Department's administrative needs, including but not limited to: scheduling meetings, processing invoices, and developing and maintaining file organization;
• Facilitate Development department meetings, including planning, note-taking, tracking action items, and supporting follow up to key stakeholders;
• Collaborate the Development Department’s operations team with the opening and processing mail received at the DC office;
• Support the Senior Vice President of Development and other members of the team with general correspondence, including drafting outgoing correspondence, and responding to incoming correspondence; 
• Support teamwide data entry in the CRM; specifically focused on data hygiene and integrity. 
• Help to manage the Senior Vice President of Development’s calendar, ensuring balance between internal/external meeting time and strategic task execution time, effectively and efficiently managing daily schedule adjustments;
• Assist with the administrative tasks of the Senior Vice President of Development, including but not limited to: tracking requests for approvals, managing files, ensuring that contracts/invoices/expense reports are processed;
• Support the development team with project management of specific and ad-hoc projects, 
• Support the planning of annual team retreats;
• Maintain confidentiality and discretion in handling and processing confidential information and data related to the Development Department;
• Other duties, consistent with the job responsibilities and qualifications as listed in this job description, may be as assigned.

Qualifications:

• 1-2 years of administrative support for executives or departments;
• Strong time management skills;
• Clear communicator, both verbally and in writing;
• Strong interpersonal skills, with the ability to build professional relationships; 
• Demonstrated ability to collaborate with teams across an organization;
• Highly organized, able to prioritize work schedules and meet strict commitments and deadlines; 
• Experience handling confidential documents and information, and the demonstrated ability to work with discretion;
• High attention to detail and commitment to data accuracy;
• The ability to manage multiple projects and consistently meet deadlines in a fast paced environment;
• Strong problem solving skills;
• Ability to learn various software platforms for administrative support; 
• Demonstrated commitment to Reproductive Freedom for All's mission, values, and goals;
• Demonstrated commitment to contributing to a workplace environment where diversity is valued and supported.

OPTIONAL: Nice-to-haves (or excited-to-learns):

• Experience with CRM systems (e.g., EveryAction, Raiser’s Edge, Salesforce);
• Familiarity with nonprofit fundraising;
• Experience with project management software (e.g., Monday.com, Asana).

About the role:

The Manager of Donor Data is the strategic steward of the development department's CRM and connected systems, ensuring the integrity, reliability, and optimization of donor data infrastructure. This role manages system configuration, integrations, automation, and data hygiene practices to maintain accurate and actionable donor records. By strengthening system performance and data quality, the Manager of Donor Data enables efficient operations, informed decision-making, and a seamless experience across fundraising and engagement efforts.

Location: Hybrid, Washington D.C.

Reports to: Director of Development Operations

This Position Is: Full-time, Exempt, Union

Salary: $62,000- $85,000

Responsibilities:

• Serve as the primary development liaison to the data team; provide leadership and strong collaboration for the effective use and governance of the development departments use of the CRM;
• Lead CRM training and user-adoption initiatives for Development staff to ensure consistent, effective system use that produce successful outcomes;
• Maintain a comprehensive and accessible library of Development business rules to promote transparency, as well as ensure consistent understanding and application across the department;
• Support the data team's management of the CRM (objects, fields, automation, security, backups) as it pertains to donor information;
• Support the data team's management of integrations (payment gateways, website, events, matching‑gift vendors) and scheduled ETL jobs;
• Explore new APIs for the CRM and support the data team's integration;  
• Execute data-quality processes: deduplication, address standardization, merges, normalization, with the approval of the data team;
• Build and test automations/workflows; create and maintain technical documentation to ensure excellent outputs of department functions;
• Partner with the Individual Giving team to implement moves management systems in the database;
• Provide support to CRM users and coordinate with external vendors/contractors, focusing on accessibility that supports partnerships with diverse stakeholders;
• In coordination with the Assistant Director for Development Operations, manage and execute the contribution records within the database ensuring accuracy, timely processing and reporting of gifts. Duties include: 
• Lead on uploading contribution batches into the CRM;
• Coordinate with the Data Team to ensure all APIs are functional.
• Maintain operational support across teams and departments; 
• Establish workflows for data sharing, transparency, and collaboration;
• Create best practices and host trainings;
• Build resource documentation for processes and systems usageBe responsible for routine database hygiene and updates that promote excellent data management, including but not limited to: 
• Managing process for reconciling the donor database and finance records with regard to refunds, transfers, and chargebacks with accuracy;
• Uploading attachments to donor gift records;
• Updating changes to addresses, biographical details, and gift information.
• Collaborates with members of the development department on special projects; 
• Other duties consistent with the requirements and qualifications of this job description may be assigned.

Qualifications:

• Bachelor’s degree or equivalent professional experience with at least 4 years of progressive experience in operational support, development operations, or a related field;
• Demonstrated experience working with CRM systems, with a preference for EveryAction, including data entry, maintenance, and supporting effective system use;
• Proficiency in Microsoft Office and Google Workspace, with the ability to use these tools to support operational efficiency, reporting, and cross-team collaboration;
• Familiarity with databases and data management practices, with a strong attention to accuracy, consistency, and data integrity;
• Proven ability to manage multiple projects and priorities concurrently, with strong organizational skills and attention to detail in a fast-paced environment;
• Strong written communication skills, with the ability to produce clear, concise, and professional materials for a variety of audiences;
• Ability to work both independently and collaboratively, supporting cross-functional teams and contributing to shared goals and outcomes;
• Experience in nonprofit fundraising environments preferred, with an understanding of how operations support donor engagement and development strategy;
• Experience working with diverse communities and within multicultural environments, with a demonstrated sensitivity to and appreciation of cultural differences;
• Demonstrated commitment to diversity, equity, and inclusion, including contributing to a workplace where these values are centered in day-to-day work and operations;
• Clear understanding of and commitment to Reproductive Freedom for All’s mission, values, and goals;
• Commitment to ensuring anti-racism, diversity, equity, and inclusion are embedded in organizational practices and operational approaches.