THE ROLE

Strategy & Operations New Business- Interior Design / Hospitality 

This role will play a pivotal role in driving the growth and development of New Businesses by supporting leadership with short to long term projects. Our organization is deeply committed to being data-driven and fostering a performance-driven culture. This position requires a strategic mindset, exceptional organizational abilities, and a passion for driving cross-functional projects that deliver tangible value to our customers.

Responsibilities

Core Responsibilities - New Business Strategy & Ops

• Drive follow-ups, execution, and accountability across senior stakeholders
• Conduct research and analysis to support executive decision-making
• Support functions across the New Business Organization, stepping into any vertical or function as needed—no task too small or too complex

Business Ownership (Interior Design / Hospitality)

• Act as business owner for the Interior Design & Hospitality vertical as the business scales from $5 to $20M in GMV this year in preparation for hiring a full time GM for the business. 
• Own core funnel metrics (form submits, CPL, conversion) and overall performance
• Oversight of a contracted growth marketing team
• Conduct customer interviews and translate insights into go to market improvements. 

Qualifications

Required: 

• Proven self-starter with strong problem-solving skills and a track record of delivering high-impact outcomes
• Demonstrated ability to leverage technology and data to drive best-in-class business results
• Experience navigating complex, ambiguous business challenges and making high-judgment decisions with speed and confidence
• Comfortable operating in environments with limited precedent, with the ability to independently chart a path forward
• Thrives in high-performance, fast-paced cultures that value candor, accountability, and data-driven decision-making
• Strong alignment with collaborative environments where ownership and decision-making are distributed across levels
• Strategic mindset with the ability to connect short-term execution to long-term business goals
• Exceptional organizational and project management skills, with experience leading cross-functional initiatives
• Ability to support senior leadership on both tactical and strategic projects, including new business development efforts
• Passion for building and contributing to performance-driven, customer-centric organizations
• Strong communication skills, with the ability to influence stakeholders and drive alignment across teams

THE ROLE

The Quince B2B team is looking for a high-energy Business Development Coordinator, B2B Events to serve as the face of our brand at industry gatherings. In this role, you won't just attend events—you will help shape the strategy behind them. You will work cross-functionally with Sales and Marketing to identify high-impact opportunities, manage end-to-end execution, and ensure Quince shows up with a premium, cohesive brand presence that drives massive awareness and engagement for Quince B2B. This role reports directly to the Head of Sales.

Responsibilities

• Event Strategy & Selection: Collaborate with Sales and Marketing leadership to identify, evaluate, and prioritize trade shows, conferences, and sponsorship opportunities that align with our customer profile and growth targets.
• Identify & Research Target Organizations: Build & maintain a list of membership organizations (associations, trade groups, etc.)
• End-to-End Execution: Lead the logistical coordination for all B2B events, managing everything from contract negotiations, booth design and shipping to on-site setup and tear-down.
• Creative Collaboration: Work closely with in-house creative teams and external agencies to ensure our physical presence (signage, collateral, apparel) reflects Quince’s brand standards.
• Client Engagement: Proactively engage with attendees during events to represent Quince’s value proposition to enterprise leaders.
• Relationship Management: Manage high-level relationships with event organizers, vendors, and distributors to maximize our ROI and secure premium positioning.

Qualifications

Required:

• 3+ years of experience in event marketing and business development, preferably within an enterprise environment.
• Proven Track Record: Experience managing trade show presence, corporate sponsorships, and large-scale industry activations.
• Project Management: Demonstrated ability to manage complex timelines, vendors, and budgets with extreme attention to detail.
• Communication: Exceptional verbal and written skills with the ability to pitch Quince’s mission to diverse audiences.
• Agility: An entrepreneurial mindset ready to move fast and solve problems independently in a high-growth startup environment.

Preferred:

• Experience in corporate gifting (ASI, PPAI) or the promotional apparel industry.
• Existing relationships with major industry event organizers.

THE ROLE

We are seeking a Senior Manager, B2B Revenue Operations Leader — an elite systems architect and “builder-operator” responsible for owning and scaling Quince’s B2B growth infrastructure. You will define and govern our CRM architecture, data model, and automation at an enterprise level.

This is a hand-on leadership role, reporting to the General Manager of B2B. We are looking for a HubSpot expert who has thrived in high-growth organizations and takes pride in configuring complex workflows, managing sophisticated custom objects, and ensuring our tech stack is a friction-free engine for the sales and account management team.

WHAT YOU'LL DO

Platform Strategy & Ownership

• Serve as the primary architect and owner of HubSpot configuration, aligning the platform with the end-to-end customer journey – from initial lead to long-term customer success. 
• Establish CRM best practices and data standards that scale with a high-volume, fast-paced sales organization. 
• Develop and execute a technical roadmap for workload management, ensuring the infrastructure anticipates the needs of a growing sales team.

Process Design & Customer Centricity

• Relentlessly optimize internal processes to reduce manual overhead for the sales team while improving the end-client experience.
• Build and maintain sophisticated automation—including lead routing, revenue attribution, and lifecycle motions—using advanced HubSpot features and AI-driven logic.
• Create and own a system for issue management, and troubleshoot and resolve any Hubspot-related issues or bugs, ensuring system stability. 

Enterprise Integrations & Data Architecture

• Lead the technical integration between HubSpot and the broader tech stack, including the Data Warehouse, ERP, and BI tools.
• Maintain data integrity and performance, ensuring a “single source of truth” for executive decision-making.
• Conduct ongoing audits and "deep cleans" of the CRM ecosystem to maintain system performance and reporting accuracy.

Intelligence, Insights & Enablement

• Generate and interpret dashboards and reports to track marketing and sales performance, providing insights to stakeholders.
• Stay at the forefront of HubSpot’s product releases, proactively implementing new features to maintain a competitive edge in sales productivity.

QUALIFICATIONS

Required

• HubSpot Mastery: 5+ years of hands-on administration. Expert-level command of Custom Objects, Advanced Workflows, and Operations Hub.
• Systems Architect: Proven experience designing and scaling CRM architecture for high-volume B2B sales organizations (50+ users).
• Technical Builder: Proficient in APIs, Webhooks, and middleware (Zapier/Make) to integrate HubSpot with Data Warehouses and ERPs.
• Strategic Leader: Ability to translate executive goals into technical roadmaps while maintaining rigorous data governance.
• High Ownership: A "player-coach" who thrives on building the infrastructure themselves, not just managing the output of others.

Preferred

• AI Proficiency: Experience implementing tools like Clay to automate outbound and operational efficiency.
• Analytical Rigor: Quantitative degree or equivalent; ability to use data to drive resource allocation.
• Global Scale: Experience managing CRM architecture across multi-region or global environments.
• Full-Cycle Context: Prior experience in RevOps roles spanning Sales, Account Management, and Customer Success.

THE ROLE 

Senior Manager, B2B Fulfillment Operations

We’re looking for a Senior Manager, B2B Fulfillment Operations to build and scale Quince’s dedicated B2B fulfillment and in-house decoration operations during a critical growth phase. Our B2B business sells bulk quantities of blank and customized Quince products for corporate swag and uniforms, and is scaling from mid eight-figure GMV today to nine-figure GMV in 2026.

In this role, you will build and optimize end-to-end B2B fulfillment and decoration workflows across Buena Park, CA and Hong Kong, taking operations from 0 to 1 and beyond. You will lead multi-site teams, define scalable processes, and partner closely with Engineering, the Decoration Program Lead, and cross-functional stakeholders to create a high-performance, multi-tenant fulfillment capability. This role is based in Buena Park, CA. 

Success in this position means launching and scaling a dedicated B2B fulfillment engine that delivers 99%+ on-time and quality performance, drives continuous cost efficiency, and enables Quince to expand its B2B offering with operational excellence.

Responsibilities

• Build and scale the B2B fulfillment operation in Buena Park, CA, standing up a new warehouse workflow and in-house decoration capability from the ground up.

• Launch and scale an in-house decoration facility capable of processing 10,000+ units per day within six months.

• Oversee and expand the Hong Kong customization operation, scaling throughput while ensuring quality, consistency, and cost discipline.

• Design and implement a dedicated B2B fulfillment process distinct from D2C, including inventory storage, picking, packing, and decoration workflows.

• Lead and optimize in-house decoration operations (embroidery, screen-printing), managing on-site operations leaders.

• Execute multi-tenant fulfillment operations to enable distinct packaging, value-added services, and future fulfillment-as-a-service capabilities.

• Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and scale.

• Drive continuous improvement across labor productivity, throughput, quality, cost, and on-time delivery.

• Define and track operational KPIs, including on-time delivery, quality assurance, shrinkage, same-day fulfillment, and unit economics (pick/pack/decoration cost per unit).

• Lead capacity planning across labor and space as facilities scale from ~10K to 50K+ square feet and from 0 to 20K+ units per day.

• Establish operating rhythms, reporting cadences, and scorecards to support rapid growth and operational excellence.

This role directly manages:

• Hong Kong Operations Manager (decoration operations)

• Buena Park, CA Operations Manager (to be hired; US decoration operations)

Qualifications

Required:

• Proven experience building and scaling B2B warehouse or fulfillment operations in a high-growth environment.

• Experience managing operational budgets and negotiating with vendors and service providers.

• Experience overseeing multiple facilities, including rapidly scaling 10K–50K sq ft sites.

• Deep understanding of warehouse operations from frontline workflows to WMS/OMS systems integration.

• Strong systems thinker with experience partnering closely with Engineering on technical requirements.

• Hands-on operator with the ability to design scalable processes while managing daily execution.

• Comfortable working on-site in a warehouse environment five days per week.

• Strong focus on quality, customer experience, and on-time delivery performance.

Preferred:

• Experience managing operations across multiple countries.

• Experience with value-added services such as decoration, kitting, customization, or contract finishing.

• Experience building or scaling multi-tenant fulfillment models.

• Strong background in continuous improvement and unit economics optimization.

THE ROLE

Quince’s B2B team is building a world-class customer experience to match the quality, value, and ambition of our products. We’re seeking a Senior Manager, Customer Experience & Enablement (B2B) to own and scale our Project Management function while building the enablement systems that allow our team to deliver consistent, high-impact service at scale.

This role will lead our Project Management organization, manage and develop a growing team of Team Leads and Project Managers, and be accountable for delivering exceptional outcomes including 4.8+ CSAT, same-day responsiveness, and operational consistency as the business scales from 8 to 9 figures in revenue.

This is a highly hands-on role with both strategic and operational ownership. You will define how customer experience is delivered at scale by building the playbooks, training, tooling, and performance frameworks that allow teams to execute with precision—without sacrificing quality. You will report to the GM of the B2B business and partner closely with Sales, Operations, Product, Engineering, Supply Chain, and our CRM team.

This role is ideal for a builder-leader who thrives in ambiguity, sets a high bar for service excellence, and knows how to translate customer expectations into repeatable team execution through strong enablement.

What You’ll Work On

CX & Project Management Leadership

• Lead and scale the B2B Project Management organization, growing the team from ~6 to 20+ FTEs as the business scales.

• Develop a rigorous, flexible headcount and capacity forecast that accounts for projects of varying complexity.

• Own end-to-end customer experience outcomes, including CSAT (4.8+), SLAs, responsiveness, and escalation resolution.

• Design and implement the operating model for customer experience and project execution at scale.

• Serve as the escalation owner for complex, high-impact customer issues, stepping in directly when needed.

• Partner with Sales on customer handoffs and expectation-setting to ensure smooth post-close transitions.

• Collaborate cross-functionally to proactively identify risks and resolve issues before they impact customers.

Enablement, Training & Quality at Scale

• Design and own onboarding and training programs that ramp new Project Managers quickly while maintaining a high quality bar.

• Build and maintain CX and Project Management playbooks, templates, SOPs, macros, and automated responses with a unified, clear voice.

• Translate process, tooling, and policy changes into clear, digestible enablement that improves execution and SLA adherence.

• Establish role-based success behaviors and quality standards for Project Managers and Team Leads.

• Create manager enablement toolkits (coaching guides, performance templates, calibration frameworks) to drive accountability and consistency.

• Own knowledge management governance, including internal agent-facing documentation and external customer-facing FAQs to reduce contact rate.

• Leverage AI, automation, and tooling to improve speed to competency, reduce cognitive load, and increase CX efficiency.

Performance Management & Continuous Improvement

• Establish and operationalize performance metrics, dashboards, and reporting tied to CX outcomes and team effectiveness.

• Create feedback loops that connect CSAT, QA, and customer insights to process, training, and tooling improvements.

• Ensure teams understand how their work impacts key outcomes like contact reduction, execution accuracy, and customer satisfaction.

• Relentlessly simplify and streamline processes, reducing touchpoints per interaction without compromising service quality.

• Identify gaps in systems or tooling and partner with Product and Engineering to deliver scalable solutions.

What You’ll Do

• Hire, lead, coach, and develop a team of Project Managers and Team Leads, setting clear expectations, growth paths, and accountability.

• Define and operationalize CX standards, including SLAs, communication cadences, escalation protocols, and quality benchmarks.

• Own CSAT measurement and feedback mechanisms, translating insights into actionable improvements.

• Ensure same-day responsiveness across customer touchpoints through thoughtful workflow design and coverage models.

• Design and maintain onboarding, training, and certification programs that support rapid scaling.

• Build internal and external documentation that enables both customers and teams to self-serve effectively.

• Act as a hands-on leader during periods of peak demand, ambiguity, or critical escalations—modeling excellence in execution.

What We’re Looking For

• 8–12+ years of experience in customer experience, customer success, operations, enablement, or project management in a high-growth environment with high-profile or complex clients.

• Proven experience leading and scaling 20+ person customer-facing teams, including managing managers or senior ICs.

• Strong track record of owning CSAT, SLAs, or customer satisfaction metrics in $100M+ businesses.

• Demonstrated ability to build enablement systems (onboarding, training, QA, knowledge management) that drive consistent performance at scale.

• Highly operational mindset—you can design processes, define standards, and ensure execution with minimal oversight.

• Technically fluent and tool-savvy; strong experience with HubSpot, Slack, Replit, dashboards, automation, and AI-driven workflows.

• Exceptional people leader with experience hiring, coaching, and developing high-performing teams.

• Excellent written and verbal communication skills; client-facing writing clarity is a must.

• Comfortable thriving in ambiguity and building structure where none exists.

• Strong cross-functional partner who can influence without formal authority.

• Bias toward action, ownership, and continuous improvement—you run toward customer problems, not away from them.

THE ROLE

Enterprise Account Executive 

Toronto, Canada

We are seeking an Account Executive to join our growing team. As an Account Executive at Quince, you will be responsible for developing, managing, and growing a portfolio of enterprise merchandise clients across industries including Finance, Legal, Sports, Media, and Entertainment. This role requires a proactive and strategic approach to business development, relationship management, and ability to operate in a fast-paced dynamic start up environment. Commission is uncapped, and top performers are rewarded accordingly. The ideal candidate will have a deep understanding of Quince's product offerings and be able to represent the brand and drive meaningful sales growth across a variety of customers and industries.

This role reports to the Head of Sales and is a part of Quince B2B, an eight-figure business within Quince growing 6x year over year. You will join a team of Account Executives who have been in the seat for 1-2 years and are organized by region. You will be supported by the Head of B2B Marketing, a Revenue Operations Manager, a team of Project Managers, and the B2B teams inventory planner, as well as the Director of B2B Operations.

Responsibilities

• Develop, manage, and grow your own book of business. 
• Promote Quince to prospective and existing enterprise clients through a variety of outreach opportunities.
• Leverage existing relationships with companies and distributors to drive large volume sales and manage both existing and new project opportunities.
• Effectively represent Quince through outstanding product knowledge and outstanding service. 
• Proactively seek opportunities for creative expansion within the segment. 
• Maintain/track your business pipeline in HubSpot and Sales Navigator. 

Qualifications

Required:

• 3+ years of Corporate or B2B sales experience with enterprise-level business.
• Proven track record of generating a book of business & driving sales growth. 
• Proven track record of successfully identifying, developing, negotiating, and closing opportunities at Enterprise level.
• Proven track record of successfully positioning and selling solutions to new and existing customers and market segments.
• Proficiency in CRM tools such as LinkedIn Sales Navigator.
• Outside-of-the-box thinker who is motivated by results. 
• Entrepreneurial attitude and an ability to work independently and competitively in a fast-paced, startup environment.
• Excellent proactive, solution oriented, problem-solving skills and flexibility. 
• Strong verbal and written communication with demonstrated ability to communicate effectively. 
• Proficiency in Microsoft Office, to include PowerPoint, Outlook, and Excel.

Preferred: 

• Experience in corporate gifting sales such as ASI, PPAI preferred. 
• Knowledge of print, promotional, and apparel industries.

THE ROLE 

Quince is looking for a Regional Sales Lead (Midwest) who thrives in a “player-coach” dynamic. This role is a foundational leadership position in our high-growth B2B vertical, responsible for scaling an 8-figure pipeline while personally mentoring a high-performing team. We are looking for someone capable of architecting regional strategy at 30,000 feet, and then diving into the weeds to help an AE close a complex enterprise deal. This position requires a rare combination of tactical enterprise grit and the leadership intuition necessary to build a world-class sales culture.

Our midwest region includes: IA, IL, IN, KS, MI, MN, MO, ND, NE, NM, OK, SD, TX, WI

Responsibilities

Team Leadership & Scaling

• Coach & Cultivate: Manage and mentor a team of 5-12 Account Executives, focusing on professional development, tactical closing skills, and performance accountability.
• Build the Bench: Lead recruitment and onboarding for the Midwest region, owning the full integration of new hires through 30/60/90-day benchmarks.
• Performance Culture: Run high-energy weekly standups, 1:1s, and regional offsites. You aren’t just managing: you’re setting the pace for standard for excellence.

Sales Execution & “Player” Impact”

• Drive 8-Figure Growth: Own the regional revenue target by identifying high-value enterprise opportunities and driving net-new pipeline through proactive engagement.
• In-The-Trenches Support: Join key client meetings and industry events to provide executive presence, help navigate complex procurement cycles, and close deals.
• CRM Excellence: Maintain “source of truth” integrity in HubSpot; oversee pipeline hygiene, forecasting accuracy, and real-time reporting dashboards.

Strategic Evolution

• Be the Expert: Deep-dive into Quince’s B2B model, product assortment, customization capabilities to act as the ultimate subject matter expert for both clients and your team.
• Infrastructure Architect: Constantly iterate on sales playbooks, tech stacks, and team infrastructure to remove friction and accelerate the sales cycle.

Qualifications

• Experience: 5+ years in Enterprise Sales, with 3+ years of direct people management experience. You should have a proven track record of consistently hitting $5M+ annual quotas. 
• Tech-Forward: Power-user of CRMs (HubSpot preferred) and a “bias for automation.” You should be comfortable leveraging AI tools to help scale prospecting, research and outreach.
• Operational Agility: Proven ability to thrive in ambiguous, fast-paced environments. You prefer building the playbook over following an outdated one.
• Analytical Rigor: You manage by the numbers. You can look at a dashboard and immediately identify where a deal is stalling and why.
• Communication: Exceptional presence, whether you’re pitching a C-suite executive or delivering tough love to a direct report. You deliver the right message, to the right audience, and the right time.

THE ROLE

Enterprise Account Executive 

We are seeking an Account Executive to join our growing team. As an Account Executive at Quince, you will be responsible for developing, managing, and growing a portfolio of enterprise merchandise clients across industries including Finance, Legal, Sports, Media, and Entertainment. This role requires a proactive and strategic approach to business development, relationship management, and ability to operate in a fast-paced dynamic start up environment. Commission is uncapped, and top performers are rewarded accordingly. The ideal candidate will have a deep understanding of Quince's product offerings and be able to represent the brand and drive meaningful sales growth across a variety of customers and industries.

This role reports to the Head of Sales and is a part of Quince B2B, an eight-figure business within Quince growing 6x year over year. You will join a team of 8 Account Executives who have been in the seat for 1-2 years and are organized by region (West, Mid, East). You will be supported by the Head of B2B Marketing, a Revenue Operations Manager, a team of Project Managers, and the B2B teams inventory planner, as well as the Director of B2B Operations.

Responsibilities

• Develop, manage, and grow your own book of business. 
• Promote Quince to prospective and existing enterprise clients through a variety of outreach opportunities.
• Leverage existing relationships with companies and distributors to drive large volume sales and manage both existing and new project opportunities.
• Effectively represent Quince through outstanding product knowledge and outstanding service. 
• Proactively seek opportunities for creative expansion within the segment. 
• Maintain/track your business pipeline in HubSpot and Sales Navigator. 

Qualifications

Required:

• 3+ years of Corporate or B2B sales experience with enterprise-level business.
• Proven track record of generating a book of business & driving sales growth. 
• Proven track record of successfully identifying, developing, negotiating, and closing opportunities at Enterprise level.
• Proven track record of successfully positioning and selling solutions to new and existing customers and market segments.
• Proficiency in CRM tools such as LinkedIn Sales Navigator.
• Outside-of-the-box thinker who is motivated by results. 
• Entrepreneurial attitude and an ability to work independently and competitively in a fast-paced, startup environment.
• Excellent proactive, solution oriented, problem-solving skills and flexibility. 
• Strong verbal and written communication with demonstrated ability to communicate effectively. 
• Proficiency in Microsoft Office, to include PowerPoint, Outlook, and Excel.

Preferred: 

• Experience in corporate gifting sales such as ASI, PPAI preferred. 
• Knowledge of print, promotional, and apparel industries.

THE IDEAL CANDIDATE:

Quince is hiring a Operations Lead to launch and run our West Coast B2B decoration production operation. This is an in-person, on site role for a facility that will be open 5-7 days per week. You will report to the Sr. Mgr. of B2B Fulfillment to stand up a 5-10,000 foot decoration facility from scratch (embroidery, screen-printing, embossing) and own site performance including throughput, procurement, layout, training, cost, on-time delivery and quality. Your goal is to launch the decoration capability in 1 month and scale throughput to 10,000 units per day over the course of 6 months. 

You will lead supervisors and operators and partner with internal Ops and IT teams, plus 3PL, logistics, and regional third-party decorators, to scale capacity and build a stable operating model.

RESPONSIBILITIES:

• Own performance of the West Coast B2B decoration operation, consistently hitting on-time SLA, quality, cost, and throughput targets.
• Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs
• Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently.
• Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness. 
• Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry
• Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc. 
• Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates.
• Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats.
• Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.

REQUIREMENTS: 

• 6+ years in decoration, production, assembly, with a proven track record of launching programs and improving performance, accuracy, and cost efficiency.
• Hands-on understanding of decoration production and equipment (embroidery/print/heat transfer), including setup, changeovers, and troubleshooting.
• Skilled in identifying and resolving operational issues such as delays, inventory issues and discrepancies.
• Hands-on experience with WMS/OMS and production tracking tools, including systems integration and automation to reduce manual work.
• Clear communicator who can coordinate across 3PLs, vendors, and internal teams and keep stakeholders aligned under pressure. 
• Customer obsessed, with a deep care for the customer experience and attention to detail. 
• Flexible and comfortable working in a fast-paced startup environment.