THE ROLE

Sr. Manager, Paid Social 

The Sr. Manager, Paid Social is a performance-driven marketing leader responsible for scaling customer acquisition through paid social channels. This person owns strategy, execution, and optimization across Meta and other social platforms for owned Quince Departments, translating business goals into efficient media investment and scalable growth.

This role requires a highly analytical operator who can manage significant media budgets, identify performance drivers, and collaborate cross-functionally to ensure creative and targeting strategies continuously improve.

Responsibilities

Qualifications

Required: 

• 6+ years of experience in performance marketing or paid social growth
• Deep expertise managing Meta Ads (Facebook and Instagram) at scale, with ROAS/CPA pressure
• Experience managing Tiktok, Pinterest, Youtube, and other paid social channels
• Strong analytical skills and experience working with attribution models and performance data
• Proven ability to manage and optimize large paid media budgets
• Experience driving performance creative testing and working closely with creative teams
• Highly data-driven mindset with strong operational execution
• Comfortable operating in a fast-paced, high-growth environment

THE ROLE

Sr. Manager, Feed & Catalog Growth

We’re looking for a strategic and execution-oriented Senior Manager, Feed-Based Growth to build and scale feed-driven advertising programs across emerging and fast-evolving platforms including Meta, TikTok, Pinterest, Reddit, and AppLovin. This role will own the end-to-end strategy for adapting product feeds, creative systems, and optimization frameworks to new channels—turning early-stage programs into scalable, repeatable growth engines. You’ll operate at the intersection of feeds, creative, automation, and experimentation, partnering closely with paid search, DPA, creative, analytics, and merchandising teams.

Responsibilities

• Own the feed-based advertising strategy across platforms (Meta, TikTok, Pinterest, Reddit, AppLovin)
• Adapt core product feeds to meet platform-specific requirements and best practices
• Build modular creative frameworks that leverage feeds across platforms
• Design scalable campaign structures that balance control with automation
• Define KPIs appropriate for nascent channels (e.g., CTR, CVR, CPA, ROAS, assisted conversions)

Qualifications

Required:

• 5-8+ years of performance marketing experience, years of performance marketing experience with strong feed-based expertise
• Hands-on experience launching feed based programs or scaling at least one of: Meta, TikTok, Pinterest, Reddit, AppLovin
• Deep understanding of product feeds, catalogs, and automation-driven advertising
• Strong experimentation mindset with the ability to operate amid ambiguity
• Highly analytical, with comfort making decisions from incomplete data
• Proven ability to build programs from zero to scale
• Comfortable operating at both strategic and executional levels
• Experience working with large product catalogs in ecommerce environment
• Be a proactive self-starter who enjoys a fast-paced, results-oriented work environment
• Have strong program management and organizational skills, being able to manage multiple projects, deadline and priorities with ease
• Test, Learn and Scale mindset with a strong bias for action
• Strong proficiency in Google sheets/Excel

Preferred: 

• Experience managing global or multi-region DPA programs
• Familiarity with incrementality testing and advanced measurement frameworks
• Familiarity with structured databases and ability to use SQL to pull data
• Understanding of attribution models, measurement frameworks, and automation tools
• Experience in ecommerce or multi-category retail
• Experience working with creators, UGC pipelines, or influencer programs
• Background in international or cross-market expansion
• Familiarity with feed management tools: Feedonomics, Marpipe, Smartly

THE ROLE

Home - Sourcing Manager, Softline, North America

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Softline function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on Utility Bedding, Rugs, Mattress and Window categories with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

RESPONSIBILITIES:

• Scout for vendor partners in North America who can manufacture high quality products with fast production lead time.
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base  improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability.
• Manage capacity at a supplier and style level to keep pace with company growth and scale.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships with continuous improvement.
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions.
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.
  
  

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in home softline categories with high-end national brands in the United States.
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, critical thinking, pride, and passion that exudes personal and professional impact.
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges.
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.
• Based in the United States/Latin America (remote), with the ability to travel to vendor partners approximately 1–2 times per month.

PREFERRED:

• Experience working with higher-end softline brands
• Prior experience as an e-commerce Category Manager

*Candidates based in the SF Bay Area will be required to work in a hybrid capacity, 3 days per week (Monday, Wednesday and Thursday). All candidates outside of that region will be able to work in a fully remote capacity. No relocation is required.

THE ROLE

Quince is looking for a Support Specialist to sit at the intersection of customer experience and revenue execution. This is not a traditional reactive support role; it is a high-velocity, hybrid sales position. You will be the primary engine behind our transactional B2B revenue, acting as a dedicated concierge for our clients—guiding them from their first inquiry through to a successful, high-volume delivery.

Performance Objectives

• Revenue Execution: Deliver $1.5M in closed transactional revenue by the end of the fiscal year through responsive lead management and upsell opportunities.
• Platform Adoption & Support: Act as the primary point of contact for our B2B self-service platform. You will assist customers in navigating the tool, managing their accounts, and streamlining their own ordering processes.
• Hyper-Responsive Service: Maintain a same-day response time (Monday–Friday) for all inbound inquiries. In the B2B world, speed is our greatest competitive advantage.
• Process Architecture: As a member of a "startup" unit within Quince, you won't just follow a manual, you’ll help write it. You will document FAQs and build templates to turn one-off fixes into repeatable workflows.
• Customer Retention & Recovery: Uphold Quince’s reputation through obsessive attention to detail. You are responsible for "winning the recovery" if an order goes sideways, taking full ownership of the solution until the customer is satisfied.

Responsibilities

• Transactional Management: Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
• CRM Mastery: Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot, ensuring all interactions, deal stages, and customer preferences are captured accurately.
• Product Expertise: Develop a deep technical understanding of our product catalog, customization capabilities (embroidery, screen print, etc.), and supply chain timelines.
• Cross-Functional Collaboration: Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.

Who You Are

• Scrappy & Adaptive: You thrive in high-growth environments where processes are still being built.
• Solution-Oriented: You don't just report problems; you bring potential fixes to the table.
• Detail-Obsessed: You understand that every order detail matters and mistakes can derail a long-term relationship.

Qualifications

• Professional Experience: 2–4 years in a sales support, account management, or retail operations role. Experience in the promotional products, gifting, or apparel industry is a massive plus.
• Communication Style: Exceptional verbal and written skills with a proven ability to mirror a client’s professional tone, ensuring every interaction feels personalized and high-touch.
• Platform Proficiency: Proven experience working within a CRM (HubSpot preferred) and engaging with support tools like chatbots and customer experience platforms.
• Analytical Skills: Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for managing large bulk-order spreadsheets and SKU lists.
• E-commerce Expertise: Comfortable navigating and troubleshooting back-end e-commerce platforms; you should be tech-savvy enough to teach a customer how to use your self-service tools.

THE ROLE

Strategy & Operations New Business- Interior Design / Hospitality 

This role will play a pivotal role in driving the growth and development of New Businesses by supporting leadership with short to long term projects. Our organization is deeply committed to being data-driven and fostering a performance-driven culture. This position requires a strategic mindset, exceptional organizational abilities, and a passion for driving cross-functional projects that deliver tangible value to our customers.

Responsibilities

Core Responsibilities - New Business Strategy & Ops

• Drive follow-ups, execution, and accountability across senior stakeholders
• Conduct research and analysis to support executive decision-making
• Support functions across the New Business Organization, stepping into any vertical or function as needed—no task too small or too complex

Business Ownership (Interior Design / Hospitality)

• Act as business owner for the Interior Design & Hospitality vertical as the business scales from $5 to $20M in GMV this year in preparation for hiring a full time GM for the business. 
• Own core funnel metrics (form submits, CPL, conversion) and overall performance
• Oversight of a contracted growth marketing team
• Conduct customer interviews and translate insights into go to market improvements. 

Qualifications

Required: 

• Proven self-starter with strong problem-solving skills and a track record of delivering high-impact outcomes
• Demonstrated ability to leverage technology and data to drive best-in-class business results
• Experience navigating complex, ambiguous business challenges and making high-judgment decisions with speed and confidence
• Comfortable operating in environments with limited precedent, with the ability to independently chart a path forward
• Thrives in high-performance, fast-paced cultures that value candor, accountability, and data-driven decision-making
• Strong alignment with collaborative environments where ownership and decision-making are distributed across levels
• Strategic mindset with the ability to connect short-term execution to long-term business goals
• Exceptional organizational and project management skills, with experience leading cross-functional initiatives
• Ability to support senior leadership on both tactical and strategic projects, including new business development efforts
• Passion for building and contributing to performance-driven, customer-centric organizations
• Strong communication skills, with the ability to influence stakeholders and drive alignment across teams

THE ROLE

The Quince B2B team is looking for a high-energy Business Development Coordinator, B2B Events to serve as the face of our brand at industry gatherings. In this role, you won't just attend events—you will help shape the strategy behind them. You will work cross-functionally with Sales and Marketing to identify high-impact opportunities, manage end-to-end execution, and ensure Quince shows up with a premium, cohesive brand presence that drives massive awareness and engagement for Quince B2B. This role reports directly to the Head of Sales.

Responsibilities

• Event Strategy & Selection: Collaborate with Sales and Marketing leadership to identify, evaluate, and prioritize trade shows, conferences, and sponsorship opportunities that align with our customer profile and growth targets.
• Identify & Research Target Organizations: Build & maintain a list of membership organizations (associations, trade groups, etc.)
• End-to-End Execution: Lead the logistical coordination for all B2B events, managing everything from contract negotiations, booth design and shipping to on-site setup and tear-down.
• Creative Collaboration: Work closely with in-house creative teams and external agencies to ensure our physical presence (signage, collateral, apparel) reflects Quince’s brand standards.
• Client Engagement: Proactively engage with attendees during events to represent Quince’s value proposition to enterprise leaders.
• Relationship Management: Manage high-level relationships with event organizers, vendors, and distributors to maximize our ROI and secure premium positioning.

Qualifications

Required:

• 3+ years of experience in event marketing and business development, preferably within an enterprise environment.
• Proven Track Record: Experience managing trade show presence, corporate sponsorships, and large-scale industry activations.
• Project Management: Demonstrated ability to manage complex timelines, vendors, and budgets with extreme attention to detail.
• Communication: Exceptional verbal and written skills with the ability to pitch Quince’s mission to diverse audiences.
• Agility: An entrepreneurial mindset ready to move fast and solve problems independently in a high-growth startup environment.

Preferred:

• Experience in corporate gifting (ASI, PPAI) or the promotional apparel industry.
• Existing relationships with major industry event organizers.

THE ROLE

Global Trade Compliance Director

We’re looking for a Global Trade Compliance Director to serve as a senior individual contributor within Quince’s global Trade Compliance organization. In this role, you will own high-impact execution across product classification, trade compliance data governance, internal audits, and compliance escalations—ensuring accuracy, consistency, and regulatory integrity across our global operations.

Because Quince’s business model is unique, this position will be equally unique in its execution—combining deep regulatory expertise, strong analytical judgment, and hands-on ownership across systems, data, and cross-functional workflows spanning sourcing, merchandising, logistics, technology, and legal.

Success in this position means ensuring the integrity of Quince’s trade compliance program at scale: maintaining accurate and audit-ready compliance data, reducing regulatory risk, strengthening internal controls, and continuously improving systems and processes that support global growth.

Responsibilities

• Own day-to-day execution of trade compliance data governance across Quince’s product catalog, including product classification and customs data across multiple countries.
• Manage classification workflows end-to-end, including intake, prioritization, review, issue resolution, and escalation handling.
• Review, validate, and maintain product classifications and compliance data to ensure accuracy, consistency, and audit readiness.
• Serve as the subject matter expert for complex classification determinations, including ambiguous or high-risk scenarios.
• Ensure trade compliance data required for customs filings and regulatory declarations is accurately maintained in internal systems.
• Apply and refine classification standards, business rules, and escalation processes to support scalable compliance execution.
• Execute and strengthen internal controls across classification, customs valuation, and free trade agreement eligibility.
• Conduct internal audits of product classifications, broker filings, and compliance records to identify risks and improve control effectiveness.
• Partner with sourcing and merchandising teams on tariff engineering, FTA analysis, and upstream decisions impacting compliance outcomes.
• Collaborate cross-functionally with operations, logistics, legal, and technology teams to resolve compliance issues and improve data quality.
• Translate complex regulatory requirements into clear operational workflows, guidance, and system requirements.
• Support the evolution of trade compliance systems, tooling, and data governance frameworks.
• Identify process gaps and recurring issues, recommending improvements to enhance scalability, consistency, and compliance integrity.

Qualifications

Required:

• 12+ years of experience in trade compliance, customs compliance, or global import/export compliance.
• Strong experience supporting importer-side compliance programs, either in-house or through consulting/brokerage.
• Deep expertise in product classification across multiple product categories and jurisdictions.
• Strong knowledge of customs valuation principles and practical application in an importer environment.
• Experience analyzing Free Trade Agreement eligibility and applying origin rules in operational contexts.
• Strong understanding of U.S. importer obligations, including reasonable care, informed compliance, and audit readiness.
• Experience conducting internal audits, compliance reviews, or control testing related to trade compliance.
• Proven ability to independently manage complex, high-judgment workstreams with minimal oversight.
• Strong analytical skills and ability to work through complex datasets and regulatory scenarios.
• Excellent communication skills, with the ability to translate regulatory requirements into operational guidance.
• Demonstrated ability to work cross-functionally across sourcing, merchandising, operations, logistics, technology, and legal.
• Ability to thrive in a fast-paced, high-growth environment while balancing compliance rigor with business needs.

Preferred:

• U.S. Customs Broker License.
• Experience with duty drawback programs.
• Experience with partner government agency requirements and filings.
• Experience supporting global or multi-country trade compliance programs.
• Experience with trade compliance systems, data governance tools, or workflow platforms.
• Experience with tariff engineering or product design decisions impacting duty optimization.
• Experience building or improving classification governance, audit workflows, or broker oversight processes.

Role Overview

We are seeking a Team Lead, Project Management who is a seasoned people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You have a proven track record of managing remote teams, ideally in a fast-paced, digital-first environment.

You are a "people-first" leader who balances empathy with accountability, knows how to motivate and coach, and thrives on solving problems creatively. You are ultimately accountable for the customer experience delivered by your team; you are data-informed, tech-savvy, and love transforming complex challenges into operational opportunities.

Key Responsibilities

People Leadership & Development

• Team Management: Lead, mentor, and develop a team of US-based Project Managers focused on B2B orders.

• Culture Building: Foster a culture of ownership, growth, and accountability through regular coaching, feedback, and structured performance reviews.

• Performance Management: Monitor individual performance against key metrics. Implement swift, proactive action plans for continuous improvement and address underperformance immediately to ensure the customer experience is protected.

• Talent Acquisition: Assist with hiring, onboarding, and training, ensuring new hires are fully aligned with company values and operational standards.

• Operational Support: Conduct regular 1:1s, maintain 30/60/90-day onboarding documentation for new joiners, and manage team coverage/schedules.

Operational Excellence & Process Management

• Performance Tracking: Drive team KPIs (On-Time Delivery, Quality Assurance, Response Time, and Escalation Management) through data-driven action plans.

• Escalation Oversight: Serve as the final point of escalation for complex issues, ensuring prompt, professional resolution.

• Cross-Functional Collaboration: Partner with Product, Logistics, and Marketing teams to identify customer pain points and provide feedback that drives process improvements.

• Hands-on Contribution: Maintain expertise in our processes by managing a select portfolio of projects independently. Note: When team size is below 5 Project Managers, you will be expected to absorb a portion of the individual contributor workload.

Operational Expectations

Success in this role requires consistent diligence and process hygiene. You will be expected to:

• Communication & Engagement: Engage with your team daily to provide support, answer questions, and address blockers.

• Task & Email Management: Respond to all assigned tasks within established SLAs and address emails/requests for assistance within the same business day.

• Process Hygiene:

  • File JIRA tickets for all team-related issues to ensure visibility and tracking.

  • Co-lead weekly PM team meetings.

  • Maintain transparent communication with leadership regarding attrition risks and performance concerns.

• Hiring: Attend all scheduled interviews and submit a completed scorecard within one hour of the interview’s conclusion.

• Special Projects: Lead or participate in cross-functional initiatives designed to elevate the customer journey, reduce friction, and increase retention.

THE ROLE

Sr. Technical Designer, Kids & Baby

We’re hiring Sr. Technical Designers for Kids & Baby. In this role, you will own and lead technical design and fit across these categories.

Success in this role means turning fit into a true competitive advantage for Quince, directly impacting customer satisfaction, reducing returns, and driving repeat purchases. You will evaluate and evolve fit standards and processes, ensuring consistency and accuracy across our most important products.

This role partners closely with global teams, both internal and external, to develop fit blocks, assess samples, recommend revisions, and move products through Pre-Production approval. You will work cross-functionally with merchandising, sourcing, product development, and production to ensure fit and quality are embedded at every stage.

The goal is simple: deliver best-in-class fit, improve customer experience, and enable faster, more scalable product development as we grow.

Responsibilities

• Build fit blocks for key styles that can be utilized as a starting point for future garment development.
• Manage the fit process from 1st Proto to Bulk production.
• Develop, maintain, and update technical spec pages for all styles, ensuring accuracy and consistency by category.
• Spec garments, conduct fit sessions, and create detailed fit comments for vendors and factories.
• Collaborate with technical design teams internationally to build fit processes that can be consistently maintained by teammates abroad.  
• Work directly with merchandising teams to maintain quality and consistency across all products while incorporating feedback based on customer and sales data.
• Evaluate paper and digital patterns and make revisions and recommendations to perfect the fit appeal of our garments.  
• Sketch detailed flats and leverage Google Sheets and Excel for communication with internal teams and external teammates.
• Ensure all garments align with company standards for fit, construction, and quality.
• Troubleshoot and provide solutions for pattern and construction issues as needed.

Qualifications

Required: 

• Bachelor’s degree preferred.
• Minimum of 8+ years as a technical designer with deep category expertise
• Comprehensive understanding of pattern making, garment construction, and grading.
• Software Proficiency in pattern making software, Excel, Google Sheets preferred.
• Attention to Detail: Exceptional accuracy in creating and reviewing technical specifications.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
• Creative and resourceful in addressing technical challenges.

Physical Requirements:

• Lifting up to 50 pounds
• Standing and walking throughout the entirety of your shift
• Ability to go up and down stairs, use of ladders throughout the day as needed
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
• May be asked to work outside or travel to shoots off-site as needed

*This role works onsite 5 days per week in our San Francisco office. We cannot support remote or Hybrid schedules.

THE ROLE

Sr. Technical Designer, Apparel

We are adding Sr. Technical Designers across the following categories:

Bridal

Young Adult

International Sizing

Kids & Baby

Men's Active/Knit Tops

In each of these roles, you will own and lead technical design and fit for your category.

Success in this role means turning fit into a true competitive advantage for Quince, directly impacting customer satisfaction, reducing returns, and driving repeat purchases. You will evaluate and evolve fit standards and processes, ensuring consistency and accuracy across our most important products.

This role partners closely with global teams, both internal and external, to develop fit blocks, assess samples, recommend revisions, and move products through Pre-Production approval. You will work cross-functionally with merchandising, sourcing, product development, and production to ensure fit and quality are embedded at every stage.

The goal is simple: deliver best-in-class fit, improve customer experience, and enable faster, more scalable product development as we grow.

Responsibilities

• Build fit blocks for key styles that can be utilized as a starting point for future garment development.
• Manage the fit process from 1st Proto to Bulk production.
• Develop, maintain, and update technical spec pages for all styles, ensuring accuracy and consistency by category.
• Spec garments, conduct fit sessions, and create detailed fit comments for vendors and factories.
• Collaborate with technical design teams internationally to build fit processes that can be consistently maintained by teammates abroad.  
• Work directly with merchandising teams to maintain quality and consistency across all products while incorporating feedback based on customer and sales data.
• Evaluate paper and digital patterns and make revisions and recommendations to perfect the fit appeal of our garments.  
• Sketch detailed flats and leverage Google Sheets and Excel for communication with internal teams and external teammates.
• Ensure all garments align with company standards for fit, construction, and quality.
• Troubleshoot and provide solutions for pattern and construction issues as needed.

Qualifications

Required: 

• Bachelor’s degree preferred.
• Minimum of 8+ years as a technical designer with deep category expertise
• Comprehensive understanding of pattern making, garment construction, and grading.
• Software Proficiency in pattern making software, Excel, Google Sheets preferred.
• Attention to Detail: Exceptional accuracy in creating and reviewing technical specifications.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
• Creative and resourceful in addressing technical challenges.

Physical Requirements:

• Lifting up to 50 pounds
• Standing and walking throughout the entirety of your shift
• Ability to go up and down stairs, use of ladders throughout the day as needed
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
• May be asked to work outside or travel to shoots off-site as needed

*This role works onsite 5 days per week in our San Francisco office. We cannot support remote or Hybrid schedules.

THE ROLE

We are seeking a Senior Manager, B2B Revenue Operations Leader — an elite systems architect and “builder-operator” responsible for owning and scaling Quince’s B2B growth infrastructure. You will define and govern our CRM architecture, data model, and automation at an enterprise level.

This is a hand-on leadership role, reporting to the General Manager of B2B. We are looking for a HubSpot expert who has thrived in high-growth organizations and takes pride in configuring complex workflows, managing sophisticated custom objects, and ensuring our tech stack is a friction-free engine for the sales and account management team.

WHAT YOU'LL DO

Platform Strategy & Ownership

• Serve as the primary architect and owner of HubSpot configuration, aligning the platform with the end-to-end customer journey – from initial lead to long-term customer success. 
• Establish CRM best practices and data standards that scale with a high-volume, fast-paced sales organization. 
• Develop and execute a technical roadmap for workload management, ensuring the infrastructure anticipates the needs of a growing sales team.

Process Design & Customer Centricity

• Relentlessly optimize internal processes to reduce manual overhead for the sales team while improving the end-client experience.
• Build and maintain sophisticated automation—including lead routing, revenue attribution, and lifecycle motions—using advanced HubSpot features and AI-driven logic.
• Create and own a system for issue management, and troubleshoot and resolve any Hubspot-related issues or bugs, ensuring system stability. 

Enterprise Integrations & Data Architecture

• Lead the technical integration between HubSpot and the broader tech stack, including the Data Warehouse, ERP, and BI tools.
• Maintain data integrity and performance, ensuring a “single source of truth” for executive decision-making.
• Conduct ongoing audits and "deep cleans" of the CRM ecosystem to maintain system performance and reporting accuracy.

Intelligence, Insights & Enablement

• Generate and interpret dashboards and reports to track marketing and sales performance, providing insights to stakeholders.
• Stay at the forefront of HubSpot’s product releases, proactively implementing new features to maintain a competitive edge in sales productivity.

QUALIFICATIONS

Required

• HubSpot Mastery: 5+ years of hands-on administration. Expert-level command of Custom Objects, Advanced Workflows, and Operations Hub.
• Systems Architect: Proven experience designing and scaling CRM architecture for high-volume B2B sales organizations (50+ users).
• Technical Builder: Proficient in APIs, Webhooks, and middleware (Zapier/Make) to integrate HubSpot with Data Warehouses and ERPs.
• Strategic Leader: Ability to translate executive goals into technical roadmaps while maintaining rigorous data governance.
• High Ownership: A "player-coach" who thrives on building the infrastructure themselves, not just managing the output of others.

Preferred

• AI Proficiency: Experience implementing tools like Clay to automate outbound and operational efficiency.
• Analytical Rigor: Quantitative degree or equivalent; ability to use data to drive resource allocation.
• Global Scale: Experience managing CRM architecture across multi-region or global environments.
• Full-Cycle Context: Prior experience in RevOps roles spanning Sales, Account Management, and Customer Success.

THE ROLE

Project Manager- Enterprise Merchandise

As Project Manager- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. 

Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s). 

Performance Expectations

• Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks. 
• Accuracy: detail-oriented and upholds client expectations throughout the entire process. 
• Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.
• Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.

Responsibilities

• During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.  
• Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals. 
• Track project updates in our B2B operations tracker and share updates with clients. 
• Communicate with an Account Executive as needed. 
• Additional Client Support: 
• Assist clients with sample returns
• Assist with shipping and tracking of samples and complete orders. 
• Troubleshoot any missing or lost items. 
• Answer product and inventory questions as needed. 
• Field requests to expedite samples when possible. 

Qualifications:

• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot). 
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures. 
• Must be extremely detail-oriented and operate with a sense of urgency. 
• Customer service oriented and customer obsessed. 
• Takes initiative to reply to customers with urgency. 

THE ROLE

Senior Sourcing Manager

We are looking for a Senior Sourcing Manager to join our growing Home team. This role will report to the VP of Home Sourcing.

In this role, you will lead vendor relationships and sourcing strategy for Quince’s North America–based Home Hard Lines categories, with a particular focus on Made-to-Order (MTO) upholstery products. You will play a critical role in building and scaling our North American-based manufacturing network, including close partnership with fabric mills.

Success in this position means driving best-in-class vendor onboarding and development, ensuring quality and compliance, negotiating costs to deliver margin improvement, and enabling operational excellence across the region. You will partner closely with Home Merchandising, Planning, Design, and Operations to bring high-quality products to market quickly and reliably, in support of Quince’s mission to make luxury-quality home goods accessible.

Responsibilities

• Own sourcing strategy and vendor relationships for North America–based manufacturers of Home Hard Line products (both MTO and stocked), including fabric mills
• Lead cost negotiations, contracts, and margin improvement initiatives with Americas-based suppliers
• Identify, evaluate, and onboard new factory partners with high quality standards, scalable capacity, and reliable lead times
• Collaborate cross-functionally with Merchandising, Planning, and Operations to launch new products efficiently and reliably
• Visit key vendor partners regularly to troubleshoot issues, audit quality and delivery performance, and build long-term strategic relationships
• Drive factory-side product development cycles in close partnership with Design and Merchandising
• Ensure successful order execution with vendors by reviewing production timelines, ensuring SLA adherence, accelerating production where needed, and optimizing quick-ship performance
• Ensure compliance with Quince’s ethical sourcing, social responsibility, and sustainability standards

Qualifications

Required: 

• 7+ years of sourcing experience with a strong track record in furniture and/or Home Hard Lines manufacturing and vendor management
• Deep understanding of furniture production processes, including Made-to-Order upholstery and casegoods
• Experience working within the premium or luxury furniture segment
• Proven strength in cost negotiation, commercial decision-making, and margin optimization
• Highly organized, autonomous, and adaptable; comfortable operating in a fast-paced, high-growth environment
• Based in the United States (remote), with the ability to travel to vendor partners approximately 1–2 times per month

Preferred:

• Experience working with higher-end furniture brands
• Prior experience as an e-commerce Category Manager

*Candidates based in the SF Bay Area will be required to work in a hybrid capacity, 3 days per week (Monday, Wednesday and Thursday). All candidates outside of that region will be able to work in a fully remote capacity. No relocation is required.

THE ROLE

Quince’s B2B team is building a world-class customer experience to match the quality, value, and ambition of our products. We’re seeking a Senior Manager, Customer Experience & Enablement (B2B) to own and scale our Project Management function while building the enablement systems that allow our team to deliver consistent, high-impact service at scale.

This role will lead our Project Management organization, manage and develop a growing team of Team Leads and Project Managers, and be accountable for delivering exceptional outcomes including 4.8+ CSAT, same-day responsiveness, and operational consistency as the business scales from 8 to 9 figures in revenue.

This is a highly hands-on role with both strategic and operational ownership. You will define how customer experience is delivered at scale by building the playbooks, training, tooling, and performance frameworks that allow teams to execute with precision—without sacrificing quality. You will report to the GM of the B2B business and partner closely with Sales, Operations, Product, Engineering, Supply Chain, and our CRM team.

This role is ideal for a builder-leader who thrives in ambiguity, sets a high bar for service excellence, and knows how to translate customer expectations into repeatable team execution through strong enablement.

What You’ll Work On

CX & Project Management Leadership

• Lead and scale the B2B Project Management organization, growing the team from ~6 to 20+ FTEs as the business scales.

• Develop a rigorous, flexible headcount and capacity forecast that accounts for projects of varying complexity.

• Own end-to-end customer experience outcomes, including CSAT (4.8+), SLAs, responsiveness, and escalation resolution.

• Design and implement the operating model for customer experience and project execution at scale.

• Serve as the escalation owner for complex, high-impact customer issues, stepping in directly when needed.

• Partner with Sales on customer handoffs and expectation-setting to ensure smooth post-close transitions.

• Collaborate cross-functionally to proactively identify risks and resolve issues before they impact customers.

Enablement, Training & Quality at Scale

• Design and own onboarding and training programs that ramp new Project Managers quickly while maintaining a high quality bar.

• Build and maintain CX and Project Management playbooks, templates, SOPs, macros, and automated responses with a unified, clear voice.

• Translate process, tooling, and policy changes into clear, digestible enablement that improves execution and SLA adherence.

• Establish role-based success behaviors and quality standards for Project Managers and Team Leads.

• Create manager enablement toolkits (coaching guides, performance templates, calibration frameworks) to drive accountability and consistency.

• Own knowledge management governance, including internal agent-facing documentation and external customer-facing FAQs to reduce contact rate.

• Leverage AI, automation, and tooling to improve speed to competency, reduce cognitive load, and increase CX efficiency.

Performance Management & Continuous Improvement

• Establish and operationalize performance metrics, dashboards, and reporting tied to CX outcomes and team effectiveness.

• Create feedback loops that connect CSAT, QA, and customer insights to process, training, and tooling improvements.

• Ensure teams understand how their work impacts key outcomes like contact reduction, execution accuracy, and customer satisfaction.

• Relentlessly simplify and streamline processes, reducing touchpoints per interaction without compromising service quality.

• Identify gaps in systems or tooling and partner with Product and Engineering to deliver scalable solutions.

What You’ll Do

• Hire, lead, coach, and develop a team of Project Managers and Team Leads, setting clear expectations, growth paths, and accountability.

• Define and operationalize CX standards, including SLAs, communication cadences, escalation protocols, and quality benchmarks.

• Own CSAT measurement and feedback mechanisms, translating insights into actionable improvements.

• Ensure same-day responsiveness across customer touchpoints through thoughtful workflow design and coverage models.

• Design and maintain onboarding, training, and certification programs that support rapid scaling.

• Build internal and external documentation that enables both customers and teams to self-serve effectively.

• Act as a hands-on leader during periods of peak demand, ambiguity, or critical escalations—modeling excellence in execution.

What We’re Looking For

• 8–12+ years of experience in customer experience, customer success, operations, enablement, or project management in a high-growth environment with high-profile or complex clients.

• Proven experience leading and scaling 20+ person customer-facing teams, including managing managers or senior ICs.

• Strong track record of owning CSAT, SLAs, or customer satisfaction metrics in $100M+ businesses.

• Demonstrated ability to build enablement systems (onboarding, training, QA, knowledge management) that drive consistent performance at scale.

• Highly operational mindset—you can design processes, define standards, and ensure execution with minimal oversight.

• Technically fluent and tool-savvy; strong experience with HubSpot, Slack, Replit, dashboards, automation, and AI-driven workflows.

• Exceptional people leader with experience hiring, coaching, and developing high-performing teams.

• Excellent written and verbal communication skills; client-facing writing clarity is a must.

• Comfortable thriving in ambiguity and building structure where none exists.

• Strong cross-functional partner who can influence without formal authority.

• Bias toward action, ownership, and continuous improvement—you run toward customer problems, not away from them.

THE ROLE 

Quince is looking for a Regional Sales Lead (Midwest) who thrives in a “player-coach” dynamic. This role is a foundational leadership position in our high-growth B2B vertical, responsible for scaling an 8-figure pipeline while personally mentoring a high-performing team. We are looking for someone capable of architecting regional strategy at 30,000 feet, and then diving into the weeds to help an AE close a complex enterprise deal. This position requires a rare combination of tactical enterprise grit and the leadership intuition necessary to build a world-class sales culture.

Our midwest region includes: IA, IL, IN, KS, MI, MN, MO, ND, NE, NM, OK, SD, TX, WI

Responsibilities

Team Leadership & Scaling

• Coach & Cultivate: Manage and mentor a team of 5-12 Account Executives, focusing on professional development, tactical closing skills, and performance accountability.
• Build the Bench: Lead recruitment and onboarding for the Midwest region, owning the full integration of new hires through 30/60/90-day benchmarks.
• Performance Culture: Run high-energy weekly standups, 1:1s, and regional offsites. You aren’t just managing: you’re setting the pace for standard for excellence.

Sales Execution & “Player” Impact”

• Drive 8-Figure Growth: Own the regional revenue target by identifying high-value enterprise opportunities and driving net-new pipeline through proactive engagement.
• In-The-Trenches Support: Join key client meetings and industry events to provide executive presence, help navigate complex procurement cycles, and close deals.
• CRM Excellence: Maintain “source of truth” integrity in HubSpot; oversee pipeline hygiene, forecasting accuracy, and real-time reporting dashboards.

Strategic Evolution

• Be the Expert: Deep-dive into Quince’s B2B model, product assortment, customization capabilities to act as the ultimate subject matter expert for both clients and your team.
• Infrastructure Architect: Constantly iterate on sales playbooks, tech stacks, and team infrastructure to remove friction and accelerate the sales cycle.

Qualifications

• Experience: 5+ years in Enterprise Sales, with 3+ years of direct people management experience. You should have a proven track record of consistently hitting $5M+ annual quotas. 
• Tech-Forward: Power-user of CRMs (HubSpot preferred) and a “bias for automation.” You should be comfortable leveraging AI tools to help scale prospecting, research and outreach.
• Operational Agility: Proven ability to thrive in ambiguous, fast-paced environments. You prefer building the playbook over following an outdated one.
• Analytical Rigor: You manage by the numbers. You can look at a dashboard and immediately identify where a deal is stalling and why.
• Communication: Exceptional presence, whether you’re pitching a C-suite executive or delivering tough love to a direct report. You deliver the right message, to the right audience, and the right time.

THE ROLE

Enterprise Account Executive 

We are seeking an Account Executive to join our growing team. As an Account Executive at Quince, you will be responsible for developing, managing, and growing a portfolio of enterprise merchandise clients across industries including Finance, Legal, Sports, Media, and Entertainment. This role requires a proactive and strategic approach to business development, relationship management, and ability to operate in a fast-paced dynamic start up environment. Commission is uncapped, and top performers are rewarded accordingly. The ideal candidate will have a deep understanding of Quince's product offerings and be able to represent the brand and drive meaningful sales growth across a variety of customers and industries.

This role reports to the Head of Sales and is a part of Quince B2B, an eight-figure business within Quince growing 6x year over year. You will join a team of 8 Account Executives who have been in the seat for 1-2 years and are organized by region (West, Mid, East). You will be supported by the Head of B2B Marketing, a Revenue Operations Manager, a team of Project Managers, and the B2B teams inventory planner, as well as the Director of B2B Operations.

Responsibilities

• Develop, manage, and grow your own book of business. 
• Promote Quince to prospective and existing enterprise clients through a variety of outreach opportunities.
• Leverage existing relationships with companies and distributors to drive large volume sales and manage both existing and new project opportunities.
• Effectively represent Quince through outstanding product knowledge and outstanding service. 
• Proactively seek opportunities for creative expansion within the segment. 
• Maintain/track your business pipeline in HubSpot and Sales Navigator. 

Qualifications

Required:

• 3+ years of Corporate or B2B sales experience with enterprise-level business.
• Proven track record of generating a book of business & driving sales growth. 
• Proven track record of successfully identifying, developing, negotiating, and closing opportunities at Enterprise level.
• Proven track record of successfully positioning and selling solutions to new and existing customers and market segments.
• Proficiency in CRM tools such as LinkedIn Sales Navigator.
• Outside-of-the-box thinker who is motivated by results. 
• Entrepreneurial attitude and an ability to work independently and competitively in a fast-paced, startup environment.
• Excellent proactive, solution oriented, problem-solving skills and flexibility. 
• Strong verbal and written communication with demonstrated ability to communicate effectively. 
• Proficiency in Microsoft Office, to include PowerPoint, Outlook, and Excel.

Preferred: 

• Experience in corporate gifting sales such as ASI, PPAI preferred. 
• Knowledge of print, promotional, and apparel industries.

THE ROLE

Product Compliance Manager, Home

We are seeking a Product Compliance Manager to build and manage a comprehensive product compliance program across our Home furnishings category. This role will focus on ensuring products meet all labeling, packaging, safety, and regulatory requirements for the United States, Canada, United Kingdom, and European Union.

The ideal candidate has deep experience in product regulatory compliance for home furnishings or consumer products, including labeling requirements, packaging compliance, product safety regulations, and supplier compliance programs.

This role will partner closely with product development, sourcing, packaging, quality, and legal teams to ensure regulatory compliance is embedded throughout the product lifecycle.

Responsibilities

Build and Lead the Product Compliance Program

• Develop and implement a scalable global product compliance program for Quince Home products.
• Establish compliance frameworks, policies, and procedures covering product labeling, packaging, and regulatory requirements.
• Create standardized processes for product compliance review during new product development and commercialization.
• Build internal compliance documentation, SOPs, and governance processes.
  

Regulatory Compliance & Risk Management

• Ensure all Home products meet regulatory requirements in the US, Canada, UK, and EU, including applicable safety, chemical, labeling, and packaging regulations.
• Monitor regulatory developments and proactively update internal requirements and policies.Conduct compliance risk assessments and audits to identify potential gaps.
• Manage product compliance documentation including test reports, certifications, declarations of conformity, and technical files.

Product Labeling & Packaging Compliance

• Develop labeling standards for home furnishings including:Law labelsFiber content labels.
• Country of origin labelingSafety and warning labelsCare instructionsSustainability claims.
• Ensure packaging meets global requirements including:Environmental and sustainability regulations.
• Recycling and disposal labelingExtended Producer Responsibility (EPR) obligations.
• Work with packaging teams to ensure compliance with evolving global packaging regulations and sustainability requirements.

Supplier & Product Development Collaboration

• Partner with sourcing teams and suppliers to ensure compliance requirements are understood and implemented during manufacturing.
• Develop supplier compliance guidelines and onboarding standards.Review new products to ensure compliance before market launch.
• Support testing programs with third-party labs for product safety and regulatory compliance.
  

Internal Training & Cross-Functional Support

• Educate internal teams on product compliance requirements and best practices.
• Develop training materials and compliance tools for product development, sourcing, and merchandising teams.
• Serve as the subject matter expert for regulatory and compliance questions related to Home products.

Compliance Monitoring & Documentation

• Establish compliance tracking systems for product certifications and testing.
• Maintain product compliance files and documentation required by regulatory authorities.
• Coordinate responses to regulatory inquiries, recalls, or compliance investigations if needed.

Qualifications

• 6–10+ years of experience in product compliance, regulatory affairs, or quality compliance
• Experience in home furnishings, furniture, textiles, or consumer products
• Deep knowledge of regulatory requirements across multiple markets including:
  • United States
  • Canada
  • United Kingdom 
  • European Union
• Experience with:
  • Product labeling requirements
  • Packaging compliance
  • Product safety regulations
  • Supplier compliance programs
• Experience managing third-party testing and certification programs
• Strong cross-functional collaboration skills
• Experience building compliance programs in a high-growth retail or e-commerce company
• Knowledge of regulations such as:
  • REACH
  • California Prop 65
  • Furniture flammability regulations
  • Textile labeling requirements
  • EU packaging directives
• Experience with compliance management systems or PLM tools

THE ROLE

Quality Assurance Manager, Apparel (Kids/Baby/Toddler)

The Quality Assurance Manager is responsible for leading quality execution across product development and production to ensure products meet design, safety, construction and regulatory standards. This role partners closely with Merchandising, Sourcing, and Product Development to proactively identify risks, implement testing protocols, and drive continuous improvement initiatives.

This position reports to the Director of QA, and plays a critical role in protecting product integrity and brand reputation across domestic and international markets. The ideal candidate brings deep expertise in kids/baby/toddler apparel quality control, including fabric and textile performance, regulatory compliance, advanced inspection processes, and a proven track record of successfully establishing and managing large-scale, global quality programs.

Responsibilities

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.
• Ensure products meet design intent, craftsmanship standards, material specifications, and regulatory compliance across kids, baby, toddler categories for both domestic and international markets.
• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives to identify potential quality risks early in the development cycle.
• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sampling methodologies.
• Execute and oversee testing and inspection plans across internal teams and third-party partners to ensure adherence to approved standards.
• Establish and maintain quality governance for product durability testing.
• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.
• Stay current on applicable regulations, certification standards, and industry best practices to ensure compliance.
• Build strong working relationships with internal teams, suppliers, and external inspection partners to ensure quality standards are consistently applied.
• Lead defect reduction and continuous improvement initiatives across suppliers and manufacturing partners.
• Collaborate with and develop a team of professionals supporting quality and compliance programs.

Qualifications

• Minimum of 7+ years of experience in Quality Assurance within kids, baby and toddler apparel industry
• Proven experience in an online apparel retail environment, with broad exposure across diverse apparel product categories and assortments.
• Experience working with major retailers (including ecommerce brands), luxury brands and scale brands.
• Experience establishing and managing inspection and quality control processes at scale, including return inspection and defect analysis.
• Experience developing and implementing product testing protocols and inspection plans using industry-accepted methods.
• Working knowledge of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control).
• Quality management experience within manufacturing and production environments.
• Strong understanding of Total Quality Management (TQM) principles.
• Proven ability to drive measurable impact, including defect reduction and supplier quality improvements.
• Experience leading and developing quality team members.
• Strong strategic thinking, structured communication, and cross-functional collaboration skills.

THE ROLE

Quality Assurance Director, Apparel

The Quality Assurance Director is responsible for defining, leading, and overseeing the comprehensive Quality Assurance strategy and execution across apparel categories. This role ensures all apparel products consistently meet and exceed design intent, quality, safety, construction, and regulatory standards across all global markets. The Director partners closely with Executive Leadership, Merchandising, Sourcing, and Product Development to establish strategic quality goals, proactively mitigate risks, implement advanced testing protocols, and champion continuous quality improvement initiatives across the supply chain.

This position reports to the VP, Quality, and holds ultimate responsibility for protecting product integrity and brand reputation across global markets. The ideal candidate brings strategic leadership and deep technical expertise in apparel quality control, including fabric and textile performance, regulatory compliance), advanced inspection processes, and a proven track record of successfully establishing and managing large-scale, global quality programs.

Responsibilities

• Define, implement, and lead the overarching Quality Assurance and compliance strategy for the Apparel product lifecycle, from concept through production and customer feedback.
• Provide guidance and leadership to Merchandising, Sourcing, and Product Development teams to proactively identify, assess, and resolve complex quality and compliance concerns.
• Ensure all apparel products adhere to design intent, advanced craftsmanship standards, fabric/material specifications, and rigorous global regulatory compliance for domestic and international markets.
• Direct the application of advanced quality tools and methodologies (e.g., FMEA, Six Sigma, Root Cause Analysis) across new product development and manufacturing processes to identify and eliminate systemic quality risks.
• Establish and maintain high-level quality governance, including defining global Test Protocols, inspection standards, pass/fail criteria, and sampling methodologies specifically tailored for textile, knit, and woven fabric applications.
• Oversee the execution and auditing of testing and inspection plans across internal teams, manufacturing partners, and third-party laboratories to ensure consistent adherence to defined standards.
• Lead the development and maintenance of quality governance for product performance, durability, and fabric integrity testing.
• Stay ahead of evolving global regulations, certification standards, and industry best practices in textile and apparel manufacturing to ensure proactive compliance.
• Cultivate and manage strategic, high-level relationships with global suppliers, manufacturing partners, and external inspection agencies to drive a culture of collaborative quality ownership.
• Drive major defect reduction and continuous improvement initiatives, including setting company-wide quality KPIs and implementing robust supplier quality management programs.
• Build, mentor, and lead a high-performing team of Quality Assurance and Compliance professionals, fostering their growth and development.

Qualifications

• Minimum of 10+ years of progressive experience in Quality Assurance, with at least 3-5 years in a Director-level or equivalent senior leadership role within the Apparel industry.
• Proven experience in an online apparel retail environment, with broad exposure across diverse apparel product categories and assortments.
• Deep expertise in fabric and textile science, garment construction, pattern quality, and manufacturing processes for various apparel categories.
• Experience establishing, managing, and optimizing inspection and quality control processes at scale within a global manufacturing and supply chain environment.
• Proven expertise in developing, implementing, and enforcing product testing and quality inspection protocols using internationally recognized methods (e.g., AQL standards).
• Expert working knowledge of quality tools and advanced methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control, Six Sigma).
• Strong strategic understanding and application of Total Quality Management (TQM) principles in a dynamic production environment.
• Demonstrated ability to drive substantial, measurable impact on key business metrics, including significant defect reduction and global supplier quality enhancement.
• Extensive experience leading, mentoring, and developing a team of quality professionals.
• Exceptional strategic thinking, structured executive communication, and proven cross-functional leadership skills across global teams. 

THE ROLE

Quality Assurance Manager

The Quality Assurance Manager is responsible for leading quality execution across product development and production to ensure products meet design, safety, construction, and regulatory standards. This role partners closely with Merchandising, Sourcing, and Product Development to proactively identify risks, implement testing protocols, and drive continuous improvement initiatives.

This position reports directly to the VP, Quality and plays a critical role in protecting product integrity and brand reputation across domestic and international markets.

Responsibilities

• Collaborate with Merchandising, Sourcing, and Product Development teams to proactively identify and address potential quality concerns during product development and production.

• Ensure products meet design intent, safety standards, construction requirements, and regulatory compliance for both domestic and international markets.

• Conduct and support Failure Mode and Effects Analysis (FMEA) for new product development initiatives.

• Develop and implement product testing protocols and inspection plans to mitigate potential quality or defect issues, including defining test methods, pass/fail criteria, and sample sizes.

• Execute and oversee testing and inspection plans to ensure adherence to approved standards.

• Maintain governance of Test Protocols and Inspection Plans, ensuring all internal teams and third-party partners follow approved documentation and processes.

• Stay current on applicable regulations and industry best practices and implement necessary updates to ensure compliance.

• Build strong working relationships with internal and external partners to ensure quality standards and systems are consistently applied.

• Lead and develop a team of Quality Assurance professionals supporting quality and compliance programs.

• Drive defect reduction and continuous improvement initiatives across suppliers and production partners.

Qualifications

Required: 

• • Minimum of 7+ years of experience in Quality Assurance, preferably within Home Textiles, Home Furnishings, or Hardlines categories.

  • Experience working with major U.S. retailers within Home Textiles or Hardlines categories.

  • Experience developing and implementing product testing protocols using industry-accepted test methods.

  • Working knowledge of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, Statistical Process Control).

  • Quality management experience within manufacturing or production environments.

  • Strong understanding of Total Quality Management (TQM) principles.

  • Proven ability to drive measurable impact, including defect reduction and process improvements.

  • Experience leading and developing quality team members.

  • Strong strategic thinking and structured communication skills.

THE ROLE

Merchandising Manager, Bridesmaids Dresses

We are seeking a Merchandising Manager to join our growing team and lead the launch of Quince’s Wedding and Bridal category. This role will be responsible for introducing and scaling the Women’s Bridesmaids Dresses assortment in year one, with the opportunity to expand into adjacent wedding categories shortly thereafter. This is a highly visible role focused on building a new business and establishing Quince as a destination for all of a bride’s occasion needs.

Responsibilities

• Introduce and establish the Wedding/Bridal category within Quince’s Women’s assortment
• Launch and expand the Women’s Bridesmaids Dresses assortment in year one
• Own the expansion into adjacent wedding categories following launch, including wedding guest, MOB, and bridal occasion needs (e.g., shower, getting ready)
• Manage the Women’s Dresses assortment, including category growth trajectory, revenue, and margins
• Build on Quince’s proven value proposition to scale the Women’s category across existing and new product classes
• Leverage consumer insights, data, and retail trends to inform assortment and category decisions
• Operate as a structured, data-driven decision maker while balancing the art and science of merchandising
• Collaborate closely with internal teams and external partners to execute category strategy
• Utilize technology and data tools to build, evaluate, and scale the product strategy
• Serve as a strong communicator and cross-functional partner in driving category success

Qualifications

Required: 

• Role is based in San Francisco California, with 3 days per week in office requirement.
• 5-10 years of retail merchandising experience in the Women’s apparel category, preferably with bridal or evening experience
• E-commerce experience and/or DTC experience preferred
• Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
• Product obsessed with experience in leveraging data tools and external sources
• Critical eye to anticipate customer needs (both the “science” and “art” of retail merchandising)
• Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges
• Excellent written and verbal communication, presentation, and interpersonal skills
• Motivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team success

Preferred:

• Bachelor’s Degree 

THE ROLE

Sr. Technical Designer, Men's Tailoring / Outerwear

We’re looking for a Sr. Technical Designer, Men's Tailoring / Outerwear to join our growing team. In this role, you will lead our tech design and fit efforts for our Men's Tailoring and Outerwear business.

Success in this role means making fit a true competitive advantage for Quince, directly driving revenue through improved customer satisfaction and repeat purchase behavior. The Technical Designer will assess and evolve our fit standards and processes to ensure we are consistently delivering the right fit for our most important customers. This role will partner closely with internal and external international teams to develop and implement fit blocks, evaluate samples, recommend revisions, and move products through Pre-Production approval in collaboration with merchandising, sourcing, product development, and production. The ultimate goal is to reduce returns, improve comfort and consistency, and enable faster, more scalable product development as the business grows.

Responsibilities

• Build fit blocks for key styles that can be utilized as a starting point for future garment development.
• Manage the fit process from 1st Proto to Bulk production.
• Develop, maintain, and update technical spec pages for all styles, ensuring accuracy and consistency by category.
• Spec garments, conduct fit sessions, and create detailed fit comments for vendors and factories.
• Collaborate with technical design teams internationally to build fit processes that can be consistently maintained by teammates abroad.  
• Work directly with merchandising teams to maintain quality and consistency across all products while incorporating feedback based on customer and sales data.
• Evaluate paper and digital patterns and make revisions and recommendations to perfect the fit appeal of our garments.  
• Sketch detailed flats and leverage Google Sheets and Excel for communication with internal teams and external teammates.
• Ensure all garments align with company standards for fit, construction, and quality.
• Troubleshoot and provide solutions for pattern and construction issues as needed.

Qualifications

Required: 

• Bachelor’s degree preferred.
• Minimum of 8+ years as a technical designer or in a related role
• Comprehensive understanding of pattern making, garment construction, and grading.
• Software Proficiency in pattern making software, Excel, Google Sheets preferred.
• Attention to Detail: Exceptional accuracy in creating and reviewing technical specifications.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
• Creative and resourceful in addressing technical challenges.

Physical Requirements:

• Lifting up to 50 pounds
• Standing and walking throughout the entirety of your shift
• Ability to go up and down stairs, use of ladders throughout the day as needed
• Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
• May be asked to work outside or travel to shoots off-site as needed