At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We are hiring an entrepreneurial Engineering Manager to lead Qualia's Application Security team. This is a builder's role. You won't just run a team - you'll redesign how a modern AppSec function operates when AI can do the first pass on nearly everything we used to do by hand.

The team today owns secure design reviews, vulnerability triage, internal penetration testing, incident response support, and security tooling across a JavaScript/NodeJS and Kubernetes stack. Your mandate is to scale that surface area vertically - growing output and coverage per engineer - by making AI-assisted workflows the default. That means automated pen testing pipelines, AI-driven triage of findings from SAST/DAST/SCA, agentic review of engineering proposals and design docs, and continuous red-teaming exercises that test both our systems and our assumptions.

You'll partner closely with Platform, Infra, and product engineering leaders to embed security earlier in the development lifecycle, and you'll be the team's voice when we set the security vision for the next two years - including anomaly detection across production traffic, model-driven threat hunting, and how we defend against (and responsibly use) AI-enabled attackers.

Securing that platform - the money, the identities, and the documents flowing through it - is what the Application Security team does every day. We're hiring an Engineering Manager to lead this team into its next chapter: one where AI is a force multiplier for every part of our security program.

RESPONSIBILITIES

• Lead and grow the Application Security team - coaching senior AppSec engineers, setting goals, and owning delivery against the security roadmap
• Build the automated pen-testing program. Stand up pipelines that run continuous, AI-assisted offensive testing against our services, APIs, and web properties - and turn the output into a triaged, actionable queue
• Scale triage with AI. Design the workflows and tooling that let the team handle 10x the volume of findings (bug bounty, scanner output, customer reports) without 10x the headcount
• Review engineering proposals. Sit at the front of the design process with engineering leaders across Core, Clear, Shield, Connect, and Atlas - reviewing RFCs and proposals, flagging risk early, and helping teams ship securely by default
• Run red-teaming exercises. Drive recurring red team engagements - both internal exercises and coordinated vendor work - and close the loop into detection, response, and product hardening
• Own the AppSec vision. Partner with the leadership team to set multi-quarter strategy across anomaly detection, threat modeling, and AI-augmented defense
• Fight fires when they happen. Lead incident response from the application security side, and be the person engineering trusts to make the call in the room
• Mentor and hire. Recruit strong AppSec engineers, mentor the ones you have, and build a team culture where people are pushed and supported in equal measure

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 5+ years as a security or full-stack engineer working on production systems, with 2+ years managing a security or platform engineering team
• Hands-on depth in application security: threat modeling, code review, and at least one offensive-security discipline (pen testing, red team)
• Track record of shipping automation that changed how a team worked - ideally including meaningful use of LLMs, agents, or ML in a security or engineering workflow
• Comfort operating across the full security lifecycle: prevention, detection, response, and recovery
• Strong written communication. You can write the design doc, the post-mortem, and the board-ready summary - and you can tell a product engineer why their proposal needs to change without shutting down the conversation
• Keen product sense and a bias toward measurable impact. You care whether the risk actually went down, not whether a ticket got closed
• Experience in fintech, real estate tech, or another regulated, high-liability domain preferred

NICE TO HAVE

• Background designing or operating anomaly-detection systems on production traffic, auth logs, or financial transactions
• Published research, CVEs, or conference talks in AppSec, offensive security, or AI security.
• Familiarity with the evolving landscape of AI-enabled offense (prompt injection, model abuse, agent exploitation) and defense

THE TECH STACK YOU'LL USE

• JavaScript / NodeJS / Typescript  / Meteor
• Microservice architecture / Kubernetes Operators
• AWS
• MongoDB
• Modern AppSec tooling: SAST/DAST/SCA and an expanding AI-assisted security automation layer that you'll help build

While this role is remote work eligible, we have three office locations: San Francisco, California; Concord, New Hampshire; and Austin, Texas.

This role has a base annual salary of $210,000-$240,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We're hiring a Senior Application Security Engineer to join a small, high-leverage AppSec team. This is a deep-technical IC role with a staff-leaning scope: you'll set the technical direction and own delivery on how we find, fix, and prevent vulnerabilities across Qualia's products and cloud infrastructure, and you'll be the person other engineers want in the room when an architecture decision has a security dimension.

You'll partner daily with product engineering, infrastructure, and platform teams, and you'll work closely alongside our existing AppSec engineers - raising the technical bar of the team while staying deeply hands-on with code, tooling, and adversarial testing. This is the right role for someone who is as comfortable writing a Burp extension or a Semgrep rule as they are pairing with a product engineer to land a fix.

RESPONSIBILITIES

• Run offensive assessments against Qualia's applications and infrastructure: manual penetration testing, exploit development, authenticated web/API testing, and adversarial review of new designs before they ship
• Lead threat modeling and secure design review for the highest-risk initiatives across the company, and mentor engineers to do the same for their own work
• Own and evolve our AppSec tooling stack end-to-end - SAST, DAST, SCA, secret scanning, IaC scanning, and the CI/CD gates that tie them together. Build the custom rules, detections, and automation that generic tooling doesn't give us
• Harden our cloud posture: review AWS configurations, IAM policies, Kubernetes/EKS workloads, and networking boundaries; build automation and guardrails that prevent the same class of issue from recurring
• Reduce toil for the team - write the tools, scripts, and integrations that turn a day of triage into a few minutes
• Partner with Infrastructure and Platform on detection engineering, incident response support, and cross-cutting programs (secrets management, supply chain, runtime security)
• Set the technical bar for the AppSec team: raise the quality of reviews, establish patterns others can reuse, and mentor peers across seniority levels
• Represent AppSec in architectural reviews, vendor evaluations, and compliance efforts

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 8+ years of hands-on experience in application security, offensive security, or security engineering, with demonstrable depth in at least two of: offensive testing, security tooling/automation, and cloud/infra security
• Strong offensive skills - you can manually exploit real web and API vulnerabilities beyond what a scanner will find, and you can teach others to do the same
• Deep familiarity with building and operating security tooling in a modern engineering org: SAST/DAST/SCA pipelines, custom detection rules, secrets scanning, and CI/CD security gates. You've written tooling, not just configured it
• Production experience with AWS (IAM, VPC, networking, data services), containerized workloads (Docker, Kubernetes/EKS), and infrastructure-as-code (Terraform or similar)
• Comfort reading, reviewing, and contributing code in at least one language common to modern web stacks (Python, Go, Ruby, TypeScript, or similar)
• Clear, direct communication style. You can make a sharp technical argument to senior engineers, translate risk into business terms for leadership, and write a bug report an engineer actually wants to fix
• Strong partnership instincts - you get leverage by making other teams faster, not by blocking them

NICE TO HAVE

• Experience in fintech, proptech, healthcare, or another regulated industry where data sensitivity is high
• Background meaningfully contributing to a bug bounty program
• Experience with identity and access systems (OIDC, SAML, federation, fine-grained authorization)
• Detection engineering, DFIR, or red-team experience
• Open source contributions to security tooling, published research, or CVE credits
• Relevant certifications (OSCP, OSWE, GWAPT, GPEN, etc.) - valued but not required

While this role is remote work eligible, we have three office locations: San Francisco, California; Concord, New Hampshire; and Austin, Texas.

This role has a base annual salary of $180,000-$210,000  plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We’re looking for a Product Designer to join a collaborative team where they’ll tackle complex, highly technical problems from concept to launch. Designers should be self-motivated and fluent in navigating multiple stakeholder perspectives to create new features and evolve our existing platform. In addition to rethinking the real estate experience, designers must be comfortable collaborating across Product and Engineering.

RESPONSIBILITIES

• Design intuitive, human-centric flows and experiences that help our users achieve their goals with ease
• Work collaboratively with Product and Engineering partners from concept through completion and future iterations
• Own the end-to-end design (interaction, visual, etc.) across multiple features and projects
• Provide implementation guidance to engineers and ensure features launch at the highest quality
• Assess the success of your designs in the market and iterate to achieve better outcomes
• Advocate for our customers and help influence UI/UX best practices throughout the Qualia platform
• Prototype quickly with AI tools (e.g. Claude Code, Claude Design, Cursor) to spin up flows and interfaces fast, so you can put real prototypes in front of users and gather feedback early. Focus on shaping behavior and UX, and partner with engineers to decide what's worth taking forward

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Well-rounded skills and experience to run projects independently, end-to-end
• 3+ years of working experience
• Portfolio with a history of impactful projects that showcase your design process and meaningful outcomes
• Demonstrate strong UX, interaction, and visual design skills, along with a human-centric approach to designing products
• Shipped products that have simplified complex workflows
• Strong cross-functional collaboration and communication skills, and experience collaborating closely with engineering and product partners
• Have iterated on shipped products based on customer usage and feedback
• Fluency in commonly used design software and related tools

While this role is remote work eligible, we have three office locations in San Francisco, California, Concord, New Hampshire, and Austin, Texas.

This role has a base annual salary of $150,000-$180,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON 

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We’re looking for the perfect blend of a customer service mentality with the ability to drive results.

RESPONSIBILITIES 

• Manage a high volume of customers during the most sensitive period of the customer journey
• Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
• Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
• Graduate customers from their implementation period quickly with high satisfaction
• Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• At least 2-3 years experience in a relevant customer-facing role
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
• Experience with Salesforce or other CRM/Project Management tools preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Thrive in a multi-tasking environment and can adjust priorities on the fly
• Technically fluent and curious
• Strong communication skills interdepartmentally and with customers

While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We’re seeking a Strategic Implementation Principal to serve as the cornerstone of this team, owning the successful delivery of our most complex, high-impact enterprise programs. In this role, you’ll define the overarching implementation strategy, architect delivery plans, and guide execution across multiple internal teams and customer stakeholders. Your leadership will ensure that our largest enterprise initiatives not only meet their goals, but also shape how the industry operates.

This is a highly visible, senior-level role that blends strategic vision, operational excellence, and executive relationship management. You’ll partner directly with C-suite and senior executives on both sides of the engagement, translating ambitious business objectives into actionable plans — and leading Qualia’s efforts to deliver transformative outcomes for our clients and the broader ecosystem.

RESPONSIBILITIES

• Set the strategic direction: Define the implementation vision and end-to-end strategy for Category 1 enterprise engagements, aligning scope, objectives, and success metrics with customer and company goals
• Own program leadership: Serve as the principal owner for strategic projects, overseeing delivery from kickoff through adoption, ensuring accountability, quality, and measurable results at every stage
• Guide customer partnerships: Act as the primary executive liaison for client stakeholders, leading strategic planning sessions, executive briefings, and alignment meetings to ensure shared vision and momentum
• Design scalable solutions: Translate complex operational workflows and enterprise objectives into scalable, technology-driven solutions — leveraging Qualia’s platform and industry best practices to maximize impact
• Drive cross-functional execution: Orchestrate collaboration across Product, Engineering, Sales, Services, and Customer Success to deliver on strategic objectives while managing dependencies and timelines
• Anticipate and mitigate risk: Identify solution gaps, operational risks, and long-term strategic considerations early — and work cross-functionally to address them before they impact delivery
• Advance industry leadership: Capture and synthesize insights from enterprise implementations into internal playbooks, go-to-market strategies, and external thought leadership, helping shape the future direction of the industry

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Extensive industry expertise: 10+ years of experience in title, escrow, or real estate operations, including leadership roles delivering complex, enterprise-scale initiatives
• Strategic leadership experience: Proven success architecting and leading multi-year, multi-stakeholder projects with significant operational and technical complexity
• Technical fluency: Deep knowledge of title production systems (including Qualia) and adjacent technology stacks, with the ability to translate operational goals into technical execution
• Industry credibility: Recognized thought leader with a strong professional network across title, escrow, lending, and government — and a track record of representing organizations at the executive level
• Executive communication skills: Exceptional ability to synthesize complexity into clarity, facilitate alignment across diverse audiences, and influence outcomes at the highest levels
• Visionary mindset: Demonstrated ability to anticipate industry shifts, shape strategic direction, and translate big-picture goals into actionable execution plans

WHY YOU’LL LOVE THIS ROLE

• You’ll be the strategic architect behind Qualia’s most impactful enterprise initiatives, guiding transformation at a scale that shapes the future of the real estate transaction
• You’ll collaborate directly with C-suite and senior leadership at some of the largest companies in the industry, influencing how they operate and innovate
• You’ll have end-to-end ownership — from vision and strategy through execution and delivery — and see the direct impact of your work on clients and the industry as a whole
• You’ll help define the playbook for how complex real estate transactions are modernized, setting the standard for how enterprise partnerships are delivered at scale

While this role is Remote work eligible, we have three office locations in San Francisco, California, Concord, New Hampshire, and Austin, Texas.

This role has a base annual salary of $200,000-$250,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As a member of the Strategic Finance Team, you will play a critical role in Qualia's growth.  You'll get exposure to all aspects of the business and work closely with various teams and departments to both measure performance and evaluate areas for improvement.  The Strategic Finance Team at Qualia provides a unique opportunity to get under the hood of a high-growth tech company, learn the nuts and bolts of how we operate the business, and be a driving force of our future success - all while honing your analytical skills in an environment where AI is actively reshaping how we work.

RESPONSIBILITIES

• Provide analytical rigor and strategic ideas to the revenue and cost drivers of the business
• Build and own our growing playbook of financial models and reports for in-depth analyses, as well as ensuring their quality, timeliness, and accuracy
• Leverage AI tools to accelerate analysis, surface insights, and improve the quality and speed of financial decision-making
• Evaluate organizational tradeoffs and be a key decision-maker in operational strategies
• Participate in pricing decisions, product launches, and evaluating investment and new business opportunities - including Qualia's expanding AI product suite
• Support high-exposure initiatives: fundraising, board meetings, etc.
• Develop and monitor critical success metrics and communication of insights across departments
• Continuously scale and improve Qualia's financial processes as we grow
• Perform ad hoc projects and investigations

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3+ years of work experience in investment banking, trading, consulting, or a high-growth tech company with exposure to decision-making analysis and financial modeling
• Mastery of Excel with the ability to digest raw data in order to build and explain models from scratch
• Comfort using AI tools (e.g. Claude, ChatGPT, Gemini) to enhance analytical workflows and productivity
• Ability to communicate complex ideas to both internal and external stakeholders
• Extremely detail-oriented with an ability to multitask cross-department projects
• You're metrics-driven in your decision-making, always striving to improve existing processes - naturally curious
• You work best in a highly collaborative environment
• You're a strong performer under pressure and tight timelines
• Competitive spirit, high energy, self-motivated team player
• Nice to have: some programming knowledge (Python, SQL, git, etc.)

Based in San Francisco, CA, with the ability to work in the office a minimum of two days per week is required. 

This role has a base annual salary of $140,000-$165,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU’LL WORK ON

As a Customer Support Representative, you will be the primary point of contact for the majority of Qualia users. You will be responsible for fielding inbound calls and emails, providing training where applicable, and assisting in the resolution of technical issues. You will maintain an up-to-date understanding of Qualia’s functionality and leverage this knowledge to enhance customers’ use of the platform and to troubleshoot reported problems. You will act as the bridge between the customer and Qualia’s internal teams to ensure that information flows smoothly and is communicated in an effective manner so as to be actionable for all parties. You will cultivate a positive customer experience that drives satisfaction and contributes to the retention of our user base.

This position reports to the Manager, Tier 1 Support. Shifts begin at 8:00 am, 9:00 am, and 10:00 am.

RESPONSIBILITIES

• Field inbound customer communications to provide prompt responses to user questions
• Independently manage workload to ensure timely follow-up on all cases
• Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate bugs and requested product modifications
• Achieve key performance metrics related to quality, productivity, responsiveness, and customer experience

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Prior experience in Customer Support, or equivalent, with a track record of increasing customer satisfaction, adoption, and retention
• Impeccable written and verbal communication skills
• Strong interpersonal skills
• Punctual and adept at time management
• Technically fluent, detail-oriented, and analytical
• Ability to communicate technical information to a non-technical audience
• Fast learner with drive for mastery
• Thrive in a fast-paced environment with frequent change
• Strong team player, but still a self-starter

Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required. 

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is growing rapidly, and your role as a Recruiting Coordinator is to help the recruiting and hiring teams by owning all interview logistics and candidate experience. You will work with teams across the entire organization to help coordinate the interview process from start to finish. You are detail-oriented, organized, personable, and able to guide candidates through the interview process to ensure their experience is highly positive. As one of the first people at Qualia that candidates interact with, you will be making the first impression that represents who we are. This is a launchpad into a career in talent acquisition. No prior recruiting experience required - we'll teach you the craft.

RESPONSIBILITIES

• Take the lead on coordinating a high volume of complex interviews across multiple departments at a fast pace
• Support all scheduling logistics for your talent team’s needs, including the coordination of recruiter and hiring manager phone interviews and remote onsite interviews
• Become a master of our applicant tracking system, Greenhouse, to keep candidates moving quickly through the pipeline 
• Build strong partnerships with recruiters, the teams they support, and their candidates to drive an efficient process for providing the best candidate experience 
• Identify challenges and implement change to improve our workflow and manage partnership expectations
• Leverage AI tools to streamline scheduling, candidate communications, and administrative workflows, continuously identifying opportunities to reduce manual work across the recruiting process
• Help maintain and improve recruiting automations, working with the team to optimize how we use technology throughout the hiring funnel

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Bachelor's degree or equivalent experience
• Impeccable attention to detail and organizational skills
• Fantastic interpersonal communication skills (written and oral) and experience interfacing with all levels of an organization
• Thrives in a multi-tasking environment and demonstrates the ability to prioritize high-demand moving parts, despite any obstacles, with professionalism and good judgment
• Comfortable navigating multiple software tools and learning new systems quickly
• Demonstrated fluency with AI tools (e.g., ChatGPT, Claude, Gemini) and a track record of proactively using them to work more efficiently
• At Qualia, we're applying AI across our company and products, so we're looking for candidates who are just as excited to experiment with AI and learn how it can improve recruiting operations

Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Because purchasing a home is often the largest financial transaction of our users' lives, the stakes for getting security right are real. Our Information Security team doesn't rely on assumptions—we identify where they've been made, assess the risk, and communicate it clearly to the business. We define what "normal" looks like across our products, customers, employees, and assets, and we own the detection and response when something deviates from that baseline.

As a Senior Information Security Engineer, you'll operate at the intersection of technical depth and business impact. You bring hard-won experience and sharp instincts, but you stay genuinely curious about what's new in the threat landscape. Whether you're writing policy, building detection logic, or shipping code, you'll have real autonomy to make pragmatic decisions that protect the company without standing in the way of its growth.

Security at Qualia isn't siloed—it touches every team and every product. That means you'll need to be as comfortable talking to an engineer about a misconfiguration as you are briefing a business leader on risk. A growth mindset isn't optional here; as the threats we face become more numerous and sophisticated, so must we.

RESPONSIBILITIES

• Partner with stakeholders across the business to identify gaps and strengthen Qualia's security posture
• Uncover security weaknesses in technologies and processes through threat modeling, security assessments, and the development of practical security baselines
• Build and operate tooling across the full security lifecycle: prevention, detection, investigation, and response
• Evaluate the security posture of cloud environments, including reviewing configurations, monitoring for drift, and ensuring alignment with organizational security baselines
• Serve as a point of escalation for customer-reported security concerns, triaging issues, communicating clearly with affected parties, and driving issues to resolution
• Triage and reproduce vulnerability findings from penetration tests, internal tooling, and external reports—and communicate associated risk clearly to the right audiences
• Scale security impact through automation and education, making the whole organization more security-aware

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 4+ years of professional information security experience, with both a strong defensive foundation and familiarity with offensive techniques
• Genuine curiosity about how systems work and how they break
• The ability to write code—whether it's a quick automation script or a more substantial detection tool
• Hands-on experience with:
• Security operations tooling (e.g., SIEMs, IDS/IPS, WAFs, log monitoring platforms)
• Core IT domains, including endpoint management, networking, web applications, and cloud infrastructure
• Identity and access management concepts (e.g., SSO, MFA, role-based access controls)
• Navigating the security implications of emerging technologies—including AI and large language models—as the company evaluates and adopts new tools
• Security automation and orchestration: experience connecting tools, writing integrations, or building workflows that reduce response times and manual effort
• Penetration testing tools (e.g., Nmap, Nessus, Metasploit, Burp Suite, or similar)
• The ability to translate complex security concepts into clear, actionable language for technical and non-technical audiences alike
• Bachelor's degree in a relevant field, or equivalent practical experience
• Information Security or IT certifications are a plus
• Nice to have
•  Experience with or exposure to compliance frameworks (e.g., SOC 2, ISO 27001, or similar)
• Information Security Certificates (e.g., CISSP, GIAC, or similar)

While this role is remote work eligible, we have three office locations in San Francisco, California, Concord, New Hampshire, and Austin, Texas.

This role has a base annual salary of $180,000-$200,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is looking for a Product Manager, API, and Connectivity to lead the discovery, sizing, and prioritization of new growth initiatives within the Resware business unit, specifically around connectivity and API’s. In this role, you will focus on creating value for our customers by identifying high-impact integrations, developing an API ecosystem, and leveraging opportunities to simplify, streamline, and de-risk title production. You’ll partner closely with our existing product managers and Engineering team—who will handle day-to-day execution—to ensure discovered opportunities transition seamlessly into reality, driving both customer impact and profitability. In short, we are looking for a Product Manager who will regularly release products that deliver value and “move the needle” on important metrics for our business. 

RESPONSIBILITIES

• Discover opportunities for improving our clients' workflows by working to understand our customers and analyzing market opportunities
• Translate customer needs into best-in-class solutions
• Plan and deliver the medium-term roadmap and prioritize product development that considers the immediate needs and long-term vision of the company
• Write clear specifications and requirements that communicate problems, criteria, and context succinctly
• Analyze adoption and engagement data to build iteratively based on new information.
• Employ data-driven methods and user insights to validate product opportunities, ensuring they deliver more value to our customers
• Work cross-functionally to negotiate and structure integration approaches, ensuring smooth technical implementation and go-to-market strategies
• Proactively identify new features or integrations' technical, business, and regulatory risks
• Develop strategies to mitigate these risks and present clear, data-backed recommendations to stakeholders
• Establish success metrics (e.g., revenue, partnership uptake, user adoption) and measure impact post-launch. This includes responsibility for driving revenue through these products and managing pricing and margin for them
• Use analytics and qualitative feedback to guide continuous improvement and future discovery efforts

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 2-4 years of product management experience in vertically integrated B2B, with proven success in launching and growing technical products (APIs, MCP’s, or platform integrations)
• Experience in the real estate, lending, or  insurance industries is a plus
• Experience scoping, executing, and delivering products to market
• Demonstrated ability to drive opportunity discovery from hypothesis to validation, aligning user needs with business objectives
• You’re oriented towards solving problems through listening, disambiguating, asking questions, and negotiating trade-offs
• Analytical and strategic with a proven track record of using data to validate assumptions
• Experience working with engineering, data science, marketing, and sales teams; proficient at leading and influencing without direct authority
• Exceptional written and verbal communication skills with experience working with high-level decision-makers; adept at articulating complex technical concepts to non-technical audiences
• Thrives in fast-paced, evolving environments, bringing creative problem-solving skills and a willingness to pivot as needed

While this role is remote work eligible, we have three office locations in San Francisco, California, Concord, New Hampshire, and Austin, Texas.

This role has a base annual salary of $110,000-$130,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON 

We are hiring entrepreneurial engineers who are interested in being a part of our scaling engineering team. Our engineers are conscientious hackers who like teamwork but are also comfortable with independent projects. Our engineering team releases new software every week, moves at a fast pace, and works directly with our design and customer-facing teams to imagine and build the new experiences our customers love. Because of that, you’ll get a rewarding variety of projects to work on.

As a Senior Software Engineer, you've been in the industry for a while and have a proven track record of success. You are comfortable taking full responsibility for complex, high-liability projects. You have experience making key architectural decisions and performing the research to back up those decisions. You've dealt with the consequences of your mistakes and know how to fight fires if necessary. You enjoy mentoring and providing support for less experienced developers. You've thrived in many different environments and realize that each team is unique.

RESPONSIBILITIES 

• Your work will focus on building web technologies, both frontend and backend. You’ll work on improving and extending our core web applications, diverse software integrations, payment-processing systems, and other exciting new features
• Our engineers are generalists, and your responsibilities will be flexible based on company needs as well as your skills and interests

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• We are looking for strong full-stack web developers with 5+ years of experience
• We value engineers who have good product sense, attention to detail, and passion for the impact of the software they build
• You have made key architectural decisions for large projects
• You have mentored junior developers
• You have worked on multiple engineering teams, both small and large

THE TECH STACK YOU'LL USE

• Javascript / NodeJS 
• Semantic UI 
• MongoDB
• Microservice architecture / Kubernetes
• AWS

We are a remote-first development organization that values flexibility in how our teams work. Because of that, while the role is based in Austin, TX, we are open to remote candidates for this position. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is looking for an experienced Senior Product Marketing Manager to lead the go-to-market strategy for one of our fast-growing product lines. As a key member of the Product Marketing team, this individual will manage go-to-market initiatives, lead product/feature launches and integrated campaigns, develop messaging and positioning, support sales enablement, and produce content such as product collateral, videos, and customer case studies. This highly collaborative role partners closely with many cross-functional teams, including but not limited to Product, Sales, Marketing, and Customer Success. 

RESPONSIBILITIES

• Create and execute comprehensive go-to-market strategies for new product launches, feature releases, and integrated marketing campaigns
• Produce compelling value propositions and messaging that differentiate our products in the market and resonate with our target audiences
• Develop high-quality content, including product decks, videos, customer case studies, webinars, and more, that highlight the benefits and differentiators of our products
• Partner with sales teams to develop effective tools, training, and content that empowers them to communicate the value of our products to prospects and customers. Create and deliver presentations, sales collateral, and case studies that show customer success
• Gather customer feedback to iterate on product messaging and positioning. Work closely with Customer Success to understand customer pain points and advocate for them internally
• Work closely with Product, Marketing, Sales, Customer Success, and other teams to ensure alignment on messaging, campaigns, and overall marketing strategy

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Minimum of 5-7 years of product marketing experience, preferably within B2B SaaS 
• Proven experience in go-to-market planning, product launch execution, and creating compelling content
• Exceptional verbal and written communication skills with an ability to translate concepts into clear, compelling messaging and positioning 
• Demonstrated ability to work cross-functionally and influence multiple stakeholders without direct authority
• Experience managing complex projects with multiple stakeholders, with strong organizational and project management skills
• Ability to thrive in a fast-paced, dynamic environment with a collaborative, humble, and solutions-oriented mindset
• Experience with fintech and/or the title industry is a plus

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is building payment solutions to simplify how money moves in real estate closings. You'll support our Compliance and Payment Operations function—supporting day-to-day payment execution, transaction monitoring, and issue resolution—while helping scale compliant, repeatable processes as the business grows. You’ll work closely with Compliance, Operations, Product, Engineering, Customer Support, and the sponsor-bank partner to ensure payment activity is executed in accordance with regulatory requirements, network rules, and internal controls.

RESPONSIBILITIES

Compliance & Risk Management

• Support our Compliance Management System (CMS) for embedded payments focused on governance, oversight, and operational execution
• Monitor payments activity across rails for ACH returns, transaction anomalies, and potential fraud, escalating issues in accordance with established procedures

• Handle any escalations related to customer onboarding, liaise with sponsor bank and address them within SLA. 
• Own daily payment operations workflows, including exception handling, returns management, and issue tracking
• Assist with internal and external audits by gathering evidence, validating controls, and ensuring adherence to documented policies and procedures   
• Ensure compliance with NACHA Operating Rules, Reg E, BSA/AML requirements , consumer protection obligations, and sponsor bank requirements
• Resolve L2/L3 complaints in coordination with Customer Support
• Oversee onboarding workflows and resolve any escalations 

Process Improvement & Growth

• Track and report on key operational and risk metrics, including ACH return rates, exception volumes, resolution timelines, and error trends.
• Analyze operational data to identify failure points or control gaps; partner with Product and Engineering to automate manual workflows and reduce transaction failure rates.
• Help draft and update Standard Operating Procedures (SOPs) for payment flows, onboarding due diligence, and risk assessments.
• Document edge cases and contribute to the team's knowledge base.
• Provide operational and compliance input for new payment features, rail expansions, and product launches. 

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

Must-Haves

• 3–4 years in payment, compliance, or risk operations (fintech or banking preferred)
• Direct experience with sponsor bank programs or embedded payments
• Familiarity with all major payment rails (ACH, wire, instant payments)
• Working knowledge of NACHA Operating Rules,  ACH return processes, and return-rate risk management 

Nice-to-Haves

• Real estate, proptech, or vertical SaaS experience
• Exposure to audits, bank exams, or sponsor-bank oversight processes

Key Competencies

• Comfortable working in ambiguous, fast-changing environments
• Detail-obsessed—you catch errors others miss
• Clear communicator who documents thoroughly and escalates appropriately
• Problem-solver who takes ownership of issues through resolution
• Comfortable learning new regulations and translating them into daily workflows

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We are looking for an experienced and strategic Senior Billing Manager to lead our invoice-to-cash process and optimize our SaaS billing operations. Reporting to the Controller, you will play a critical role in supporting Qualia's rapid growth by scaling our billing infrastructure and ensuring a frictionless financial experience for our customers. Whether you are joining us in our vibrant Austin or SF Bay Area office, you will lead a dedicated team to drive efficiency, accuracy, and automation across all billing functions.

RESPONSIBILITIES

• Team Leadership: Manage, mentor, and scale a high-performing billing operations team, fostering a culture of continuous learning and excellence
• Billing Operations: Oversee the billing, invoicing, and collections lifecycle for our diverse portfolio of B2B SaaS subscriptions and usage-based products
• Financial Compliance: Partner with the Accounting team to ensure accurate revenue recognition and strict adherence to internal controls and financial compliance standards
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, RevOps and Legal teams to proactively resolve complex billing inquiries, contract questions, and ensure seamless customer onboarding
• Process Optimization: Drive process improvements and automation initiatives within our core billing architecture (including Salesforce, Ordway, and Stripe) to reduce manual tasks and improve accuracy
• Reporting & Analytics: Monitor and report on key billing metrics (e.g., AR aging, collection metrics, billing efficiency), providing actionable insights to senior leadership
• Issue Resolution: Serve as the primary point of escalation for high-priority customer billing issues, ensuring they are handled with both urgency and empathy

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Experience: 7+ years of progressive experience in billing operations, revenue operations, or accounting
• Leadership: At least 2-3 years of direct management experience with a passion for developing talent
• SaaS Expertise: Deep understanding of B2B SaaS business models, specifically managing complex subscription and usage-based billing structures
• Systems Knowledge: Strong technical proficiency with major Billing and CRM systems; hands-on experience with Ordway and Salesforce is highly preferred
• Analytical Mindset: Excellent problem-solving skills with the ability to dive deep into data and translate findings into scalable operational improvements
• Communication: Exceptional cross-functional communication skills, capable of explaining complex financial/billing concepts clearly to non-finance stakeholders and customers
• Agility: A detail-oriented approach combined with the strategic vision required to thrive in a fast-paced, high-growth tech environment
• Data-savvy: With proven track record working with large datasets and ensuring data accuracy and completeness

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

You will own the strategy and execution of Qualia’s largest revenue product line, Qualia Connect, a platform that brings together disparate parties across the ecosystem to operate in unison. This is a unique opportunity to lead at the intersection of a scaled, market-leading product and a rapidly evolving AI capability set. 

RESPONSIBILITIES

• Set the vision and roadmap for the platform at scale. You will define a long-term product vision for our platform that deepens customer value, unlocks network effects across the real estate ecosystem, and extends our competitive moat. You’ll translate market dynamics, customer insights, and emerging technology into a clear roadmap, prioritizing initiatives that deliver step-change improvements in efficiency, collaboration, and user experience across our network of business customers and their counterparties
• Drive AI deeper into the platform offering. You will own the strategy for embedding AI and intelligent automation throughout the platform—identifying high-impact workflows ripe for transformation, defining what “agentic” experiences look like for our customers, and ensuring that AI capabilities compound on each other to create durable differentiation
• Unlock network effects and ecosystem growth. You will think expansively about how to increase the value of every connection in our network—building features and experiences that make our platform indispensable not only for our direct customers, but for every participant in the transaction. You’ll identify strategies to strengthen adoption, deepen engagement, and create virtuous cycles that accelerate growth
• Collaborate across disciplines. You will work across Engineering, Design, Operations, Customer Success, and Go-to-Market to align on product roadmap and deliver integrated solutions that meet both business objectives and customer needs. You will represent your product areas internally and externally—you must lead, inspire, and drive confidence in everyone from Qualia’s executive team to our largest enterprise customers
• Mentor and scale a product team. You will manage, hire, coach, and lead a team of product managers working across multiple product areas. You deeply care about your team’s growth and development, providing guidance while fostering autonomy. You will build a high-performance product culture that emphasizes ownership, intellectual rigor, and customer obsession
• Stay ahead of industry and technology trends. You will track developments in AI, vertical SaaS, platform ecosystems, and real estate technology. You’ll bring fresh ideas and best practices to Qualia, ensuring our platform and AI products remain at the forefront of innovation in proptech. You’ll stay in lockstep with our clients and find new ways to bring value to their business as they navigate changing regulatory and economic landscapes

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Have 8+ years of product management experience in B2B SaaS, vertical software, or platform businesses with at least 3+ years managing product managers. You have led product teams through periods of significant growth and platform evolution
• Have a track record of defining and executing product strategy that created durable competitive advantage, whether through network effects, platform ecosystems, or category-defining product experiences. You think in terms of systems and flywheels, not just features
• Have deep fluency in AI and its product applications. You understand how to translate emerging AI capabilities—including LLMs, agentic systems, and intelligent automation—into products that solve real customer problems. You don’t just follow AI hype; you know how to separate signal from noise and ship AI-powered experiences that customers trust and adopt
• Are highly entrepreneurial and proactive. You don’t wait to be told what to build—you identify opportunities, build conviction through data and customer insight, and move decisively. You thrive in environments where the best answer hasn’t been written down yet and you’re energized by ambiguity
• Are data-driven and analytically rigorous. You are comfortable defining and analyzing KPIs, running experiments, and using data to prioritize ruthlessly. You balance quantitative insight with qualitative customer understanding to make high-quality decisions. You know when to go with your gut and when to lean on the data
• Thrive in high-stakes, mission-critical environments where the platform you build is the operating system for your customers’ businesses. You understand that reliability, trust, and customer experience are non-negotiable when you power essential daily workflows
• Communicate crisply and build trust across functions and stakeholders. You excel at building relationships internally and externally, translating complex strategy into clear narratives, and inspiring teams to maximize their potential

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Content Specialist is responsible for creating clear, engaging content that helps customers and internal teams learn, adopt, and use Qualia successfully. This role supports customer education, enablement, and knowledge management efforts through written content, short-form videos, visual assets, and training support materials.

This is a hands-on content creation role for someone with strong writing skills, sharp attention to detail, and an interest in turning complex product and process information into content that is easy to understand. You’ll work closely with cross-functional partners and more experienced team members to create and maintain content that supports the customer experience at scale.

RESPONSIBILITIES

• Create and update written content across help center articles, internal knowledge resources, training materials, and enablement documentation
• Support the development of short-form videos, tutorials, and simple multimedia assets to reinforce learning and product adoption
• Create basic visual assets, graphics, and presentation materials to support content and training initiatives
• Translate product workflows, common support questions, and operational processes into clear, user-friendly content
• Partner with teams such as Support, Customer Success, Onboarding, and Product to gather information and keep content accurate and up to date
• Review and revise existing content for clarity, consistency, grammar, and usability
• Follow established content standards, templates, and style guidelines to ensure a consistent user experience
• Help maintain and organize content across platforms such as the help center, LMS, and internal documentation systems
• Incorporate feedback from internal stakeholders and customer trends to improve content over time

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 1–3 years of experience in content creation, writing, enablement, training support, technical writing, or knowledge management in a SaaS, technology, or professional services environment
• Strong writing and editing skills, with the ability to make complex information clear and approachable
• A strong writing sample or portfolio that demonstrates clarity, structure, and attention to audience needs
• Experience with or exposure to short-form video editing and basic graphic design
• Strong attention to detail and commitment to producing accurate, polished work
• Ability to manage multiple assignments, stay organized, and follow through on deadlines
• Comfort collaborating with cross-functional teams and incorporating feedback into content revisions
• Interest in learning new tools, products, and workflows quickly
• Familiarity with tools such as Zendesk, Seismic, Skilljar, Google Vids, or Adobe Premiere is a plus
• Bachelor's degree in Journalism, English, Communications, or a related field (Technical Writing or Media Studies concentrations are a plus)

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU’LL WORK ON

Ready to own one of the most critical systems in a scaling B2B SaaS company? In this role, you will join Qualia’s Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum.

As the Billing Systems & Operations Lead, you will take full ownership of Qualia’s billing platform, serving as the go-to expert and operational owner across the entire billing lifecycle. In the near term, you will project manage a major billing system initiative, driving the cross-functional effort to stabilize and optimize the platform. Once the system is on solid footing, you will serve as the long-term platform owner—maintaining, optimizing, and evolving it as Qualia’s pricing, packaging, and payment structures grow in complexity. You will be responsible for answering critical business questions, such as:

• How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks?
• How do we build a billing ecosystem that is robust and automated enough to scale with the business?
• What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition?
• How do we ensure all stakeholders—finance, GTM, product, and engineering—have the billing data visibility they need?

If you are excited about building order from complexity and becoming the definitive authority on how billing works at Qualia, this is an opportunity you won’t want to miss.

RESPONSIBILITIES

• Billing Platform Mastery & Optimization: Own all aspects of our billing platform’s configuration, optimization, and expansion. Think “Salesforce admin” for billing—you know every workflow, edge case, and integration point. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle
• Billing Systems Project Management: Lead the stabilization and re-deployment of the billing platform in your first 6-12 months. Scope requirements with all affected teams, build the project plan, align stakeholders, track execution, and remove blockers. Own end-to-end impact assessments for any billing system change—mapping downstream dependencies across customer-facing teams and ensuring training and enablement are built into every rollout, not treated as afterthoughts
• Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia’s needs on the roadmap
• Billing Operations Leadership: Serve as the source of truth for all things billing. Build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Quote-to-Cash Expertise: 5+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle. You understand how pricing, quoting, invoicing, and revenue recognition connect
• Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems. You’re a power user who can architect solutions, not just execute within existing configurations
• An Owner’s Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit’s success as your own
• A Problem-Solving Mindset: You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made—especially when evaluating system changes and their downstream impacts
• An Eye for Operations: You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient
• Technical Aptitude: You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholders
• Project Management Expertise: You can scope a complex project, break it into manageable tasks, and execute against a work plan. You communicate deliverables regularly, avoid preventable emergencies, and always consider enablement
• A Drive to Execute: You have a strong desire to drive impact and demonstrate urgency with projects big and small—from quick system fixes to comprehensive platform overhauls
• A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization

PREFERRED QUALIFICATIONS

• 5+ years in a revenue operations, finance, or deal desk role
• Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms
• Salesforce administration experience or certification
• Background in environments with complex or non-standard pricing models
• Experience with data analysis and visualization tools beyond Excel
• Familiarity with ERP systems and revenue recognition workflows

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The FP&A team at Qualia is the analytical engine of the Finance organization. We own the company’s planning and forecasting processes, serve as trusted business partners to functional leaders, and produce the financial insights that inform our most important strategic decisions—all in an environment where AI is actively reshaping how we work.

As a Senior FP&A Analyst, you will be a driving force across the organization for forecasts, annual planning, long-range planning, and critical financial analysis — partnering closely with leaders across Sales & Marketing, Customer Success, R&D and G&A to manage spend, track performance, and surface insights that shape how Qualia operates as we scale.

RESPONSIBILITIES

• Elevate Qualia's financial rigor — drive deeper Budget vs. Actuals analysis and forecast precision via smarter, more data-driven modeling and tighter cross-functional collaboration, particularly in uncharted, high-impact areas
• Support monthly forecasting and reporting processes — analyze financial results, distill key trends, and communicate risks and opportunities to influence business outcomes; assist in preparation of monthly and quarterly management reporting including variance analysis, dashboards, and Board materials
• Build and own our growing playbook of financial models and reports, ensuring quality, timeliness, and accuracy across in-depth analyses of revenue and cost drivers
• Serve as a strategic business partner across the organization, evaluating organizational tradeoffs with clarity and a bias toward action to enable data-driven decision-making at the leadership level
• Strengthen operational infrastructure and continuously improve our financial planning processes — identify system and process improvements, build automation to reduce recurring manual effort, and scale our FP&A capabilities as the business grows
• Tackle new and evolving priorities, including ad hoc projects and analysis as business needs arise

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3+ years of experience in FP&A, Corporate Finance, or Strategic Finance at a high-growth technology company or experience in Investment Banking or Consulting
• Strong financial modeling skills — Proficiency of Excel, ability to digest raw data, build and explain models from scratch, and work fluently across large, complex datasets
• Exceptional communicator — able to distill complex financial information into clear, actionable insights for stakeholders at all levels
• Intellectually curious with a hunger to continuously up-level processes, tools, and approaches — you see problems as opportunities
• Highly organized and self-directed — comfortable managing multiple high-priority projects in a fast-paced, ambiguous environment with minimal oversight
• Strong work ethic and attention to detail with a "get it done" attitude; equally effective as an individual contributor and team player
• Comfort using AI tools (e.g., Claude, Gemini) to enhance analytical workflows — you don't need to be an AI expert, but you're curious and willing to adopt new tools to work smarter

Based in San Francisco, CA, with the ability to work in the office a minimum of two days per week is required. 

This role has a base annual salary of $120,000-$140,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products.

RESPONSIBILITIES 

• Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
• Achieve monthly revenue targets for renewals and upsell / cross-sell
• Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
• Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
• Understand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers
• Prepare go-to-market strategies for SMB Accounts
• Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia’s products and services
• Align with both internal and external product teams to implement Qualia’s products
• Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 1-3 years experience in a sales, renewals, or customer success role is required
• Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
• Experience with cloud-based / SaaS business process solution offerings
• Proven expertise working with decision-makers and key stakeholders in client environments
• History of working with customers using a consultative approach and ideally managing a book of business including renewals
• Understanding of legal terms in SaaS contracts
• Ability to effectively negotiate in challenging and collaborative sales engagements
• Ability to excel in a high-energy, results driven sales culture
• Team player who will work within the company to continue improving organization processes
• Excellent communication and listening skills
• Proactive, organized, and comfortable getting on the phone with customers
• Ability to handle ambiguity and overcome objections while working across multiple products
• Preferred: experience managing full customer life cycles including commercial conversations
• Preferred: intermediate / advanced Excel skills and experience using Salesforce

Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We are hiring an entrepreneurial Engineering Manager interested in being a part of our rapidly growing engineering team. Our engineers are conscientious hackers who like teamwork but are also comfortable with independent projects. Our engineering team releases new software every week, moves at a fast pace, and works directly with our design and customer-facing teams to imagine and build the new experiences our customers love. Because of that, you’ll get a rewarding variety of projects to work on.

As an Engineering Manager, you've been in the industry for a while and have a proven track record of success. You are comfortable leading complex, high-liability projects. You have experience making key architectural decisions and performing the research to back up those decisions. You've dealt with the consequences of your mistakes, and you know how to fight fires if necessary. You enjoy mentoring and providing support. You've thrived in different environments and realize that each team is unique.

YOUR DAY TO DAY

• You will lead one of our core engineering teams which is key to Qualia’s continued growth

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3-5 years of experience as a full-stack engineer on a customer-facing product, 2+ years leading an engineering team for a product that has significant impact on the company’s growth
• Strong hands-on technical leadership, people management, project management and communication skills
• Keen product sense, attention to detail, and passion for the impact of the software you build
• Background in enterprise software and fintech preferred

THE TECH STACK YOU'LL USE

• Javascript / NodeJS 
• Semantic UI 
• MongoDB
• Microservice architecture / Kubernetes
• AWS

WHY QUALIA

• Our flat company structure empowers engineers to make product decisions
• We have a collaborative culture where engineers mentor each other
• We have a distributed workforce that is mostly remote, but maintain offices in downtown San Francisco, California and Austin, Texas
• We offer generous compensation and benefits packages, including medical, vision, and dental insurance, and a flexible PTO policy

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON 

This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We’re looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.

RESPONSIBILITIES

• Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
• Help design processes, structures, and tools to effectively scale account management best practices
• Provide day-to-day guidance and support to managed accounts
• Massively expanding customer value by working closely with customer sales teams 
• Collaborate with the Product team to improve the experience for Qualia users on products sold

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Significant experience in SMB and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
• Experience with Salesforce preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Technically fluent

While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. 

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote