At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON 

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We’re looking for the perfect blend of a customer service mentality with the ability to drive results.

RESPONSIBILITIES 

• Manage a high volume of customers during the most sensitive period of the customer journey
• Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
• Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
• Graduate customers from their implementation period quickly with high satisfaction
• Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• At least 2-3 years experience in a relevant customer-facing role
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
• Experience with Salesforce or other CRM/Project Management tools preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Thrive in a multi-tasking environment and can adjust priorities on the fly
• Technically fluent and curious
• Strong communication skills interdepartmentally and with customers

While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We’re seeking a Strategic Implementation Principal to serve as the cornerstone of this team, owning the successful delivery of our most complex, high-impact enterprise programs. In this role, you’ll define the overarching implementation strategy, architect delivery plans, and guide execution across multiple internal teams and customer stakeholders. Your leadership will ensure that our largest enterprise initiatives not only meet their goals, but also shape how the industry operates.

This is a highly visible, senior-level role that blends strategic vision, operational excellence, and executive relationship management. You’ll partner directly with C-suite and senior executives on both sides of the engagement, translating ambitious business objectives into actionable plans — and leading Qualia’s efforts to deliver transformative outcomes for our clients and the broader ecosystem.

RESPONSIBILITIES

• Set the strategic direction: Define the implementation vision and end-to-end strategy for Category 1 enterprise engagements, aligning scope, objectives, and success metrics with customer and company goals
• Own program leadership: Serve as the principal owner for strategic projects, overseeing delivery from kickoff through adoption, ensuring accountability, quality, and measurable results at every stage
• Guide customer partnerships: Act as the primary executive liaison for client stakeholders, leading strategic planning sessions, executive briefings, and alignment meetings to ensure shared vision and momentum
• Design scalable solutions: Translate complex operational workflows and enterprise objectives into scalable, technology-driven solutions — leveraging Qualia’s platform and industry best practices to maximize impact
• Drive cross-functional execution: Orchestrate collaboration across Product, Engineering, Sales, Services, and Customer Success to deliver on strategic objectives while managing dependencies and timelines
• Anticipate and mitigate risk: Identify solution gaps, operational risks, and long-term strategic considerations early — and work cross-functionally to address them before they impact delivery
• Advance industry leadership: Capture and synthesize insights from enterprise implementations into internal playbooks, go-to-market strategies, and external thought leadership, helping shape the future direction of the industry

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Extensive industry expertise: 10+ years of experience in title, escrow, or real estate operations, including leadership roles delivering complex, enterprise-scale initiatives
• Strategic leadership experience: Proven success architecting and leading multi-year, multi-stakeholder projects with significant operational and technical complexity
• Technical fluency: Deep knowledge of title production systems (including Qualia) and adjacent technology stacks, with the ability to translate operational goals into technical execution
• Industry credibility: Recognized thought leader with a strong professional network across title, escrow, lending, and government — and a track record of representing organizations at the executive level
• Executive communication skills: Exceptional ability to synthesize complexity into clarity, facilitate alignment across diverse audiences, and influence outcomes at the highest levels
• Visionary mindset: Demonstrated ability to anticipate industry shifts, shape strategic direction, and translate big-picture goals into actionable execution plans

WHY YOU’LL LOVE THIS ROLE

• You’ll be the strategic architect behind Qualia’s most impactful enterprise initiatives, guiding transformation at a scale that shapes the future of the real estate transaction
• You’ll collaborate directly with C-suite and senior leadership at some of the largest companies in the industry, influencing how they operate and innovate
• You’ll have end-to-end ownership — from vision and strategy through execution and delivery — and see the direct impact of your work on clients and the industry as a whole
• You’ll help define the playbook for how complex real estate transactions are modernized, setting the standard for how enterprise partnerships are delivered at scale

While this role is Remote work eligible, we have three office locations in San Francisco, California, Concord, New Hampshire, and Austin, Texas.

This role has a base annual salary of $200,000-$250,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Remote