Poppulo
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Introduction
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
The Principal Applied AI Engineer will lead the development of internal AI capabilities that empower teams across Poppulo to work faster, smarter, and securely. This role partners with business leaders, engineers, and IT teams to identify high-value opportunities for AI and translate them into practical solutions including GPT assistants, AI agents, and automated workflows while protecting company data, customer trust, and regulatory compliance.
Reporting to the Chief Information Security Officer, this position focuses on driving internal AI innovation effectively and safely across the organization.
The ideal candidate combines strong AI skills & security engineering with a passion for turning cutting-edge AI capabilities into real outcomes.
Primary Responsibilities
- Define the technical direction and implementation standards for internal AI solutions, ensuring consistent, secure, and scalable adoption across teams.
- Provide technical leadership across internal AI initiatives by evaluating solution approaches, guiding technical decisions, and balancing business value, feasibility, and risk.
- Lead the design and deployment of internal AI solutions such as GPT assistants, AI agents, integrations, and automated workflows.
- Implement technical controls, monitoring, and safeguards for AI-enabled systems.
- Develop integrations between AI systems and enterprise platforms including internal tools, knowledge bases, and business applications.
- Partner with business teams to identify and deliver AI solutions that improve productivity and operational efficiency.
- Work with Security, Privacy, and Legal teams to ensure AI solutions align with internal policies, compliance requirements, and regulatory standards.
- Collaborate with IT, Engineering, and DevOps teams to ensure AI solutions are reliable, secure, and scalable.
Leadership Responsibilities
Although this role is an individual contributor, the Principal Applied AI Engineer will:
- Be a technical advisor to the CISO and business leaders on AI capabilities and risks.
- Encourage experimentation and innovation while ensuring AI solutions are deployed with appropriate safeguards.
- Foster cross-functional collaboration between IT, Security, Engineering, Product Development, and business units.
Qualifications
- 8+ years of experience in AI engineering, or machine learning engineering.
- Hands-on experience designing and implementing AI security controls and guardrails, including mitigation of prompt injection, data exfiltration risks, output validation, monitoring and access control for AI systems.
- Experience designing and deploying AI assistants, GPT-based tools, or agent-driven workflows integrated with enterprise systems or internal data.
- Strong experience securing and integrating APIs, MCP, automation frameworks, and enterprise systems.
- Experience working with AI model platforms or APIs such as OpenAI, Anthropic, AWS Bedrock, Azure OpenAI, or similar technologies.
- Experience building systems within cloud environments (AWS, Azure, or GCP).
- Ability to translate business requirements into scalable AI solutions while considering speed, security, reliability, and enterprise operational needs.
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
We are looking for a Principal Software Engineer to drive technical excellence and scalability across our SaaS Employee Communications platform.
In this role, you will act as a hands-on technical leader, designing and delivering complex features, improving system performance and reliability, and mentoring engineers across the team. This position bridges Senior Engineers and Software Architects, translating architectural vision into robust, maintainable implementations while influencing architectural evolution through strong technical judgment and execution.
The ideal candidate brings deep SaaS expertise, hands-on experience with AWS managed & serverless technologies and a solid understanding of distributed system design.
Key Responsibilities
- Lead the design and development of complex, high-impact systems and services.
- Translate architectural blueprints into scalable, production-grade solutions.
- Design and implement microservices and APIs with a strong focus on scalability, observability, and reliability.
- Own major features or components end-to-end, including performance optimization, resilience, and cost efficiency.
- Mentor senior and mid-level engineers, conduct code reviews, and uphold best practices in coding, design, testing, and CI/CD.
- Collaborate closely with Architects, Product Managers, and DevOps to ensure architectural alignment and high-quality delivery.
- Build and optimize services using AWS serverless, event-driven, and container-based technologies (Lambda, ECS, SNS, SQS, DynamoDB, EventBridge, RDS).
- Ensure systems adhere to authentication, authorization, and compliance standards (OAuth2, OIDC, RBAC).
- Identify opportunities to improve system performance, scalability, and developer productivity.
- Advocate for continuous learning, experimentation, and innovation within the engineering organization.
- Maintain accountability for coding standards, engineering processes, and technical excellence.
- Use metrics and analytics to anticipate future engineering and scalability needs.
- Ensure compliance with data protection and privacy requirements, including GDPR, HIPAA, and PII best practices.
- Proactively identify and address technical debt and long-term improvement opportunities.
Education & Experience
- 8+ years of software development experience with demonstrated technical leadership in complex, distributed systems.
- Demonstrated strong hands-on experience in Java, with expertise in Spring Boot, concurrency, multi-threading, and RESTful service development.
- Proven experience with modern front-end frameworks such as React or Angular is mandatory for this full-stack role.
- Exposure to Node.js and TypeScript, including asynchronous programming and modular architecture is nice to have.
- Proven understanding of distributed systems, multi-tenancy, RBAC, and SaaS security principles.
- Hands-on experience with microservices architecture, Docker, Kubernetes, and AWS.
- Experience with observability best practices, including metrics, logging, tracing, and alerting.
- Strong knowledge of event-driven systems (Kafka, SNS/SQS, EventBridge, Kinesis).
- Experience with GraphQL federation and implementation.
- Experience with CI/CD pipelines, Git-based workflows, and automated testing (JUnit, Jest, Playwright, etc.).
- Proven ability to design scalable, high-performance, fault-tolerant systems in multi-tenant SaaS environments.
- Familiarity with GDPR and data privacy standards is a plus.
- Experience with infrastructure-as-code tools (Terraform, CDK) and modern observability stacks.
- Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.
- Passion for continuous learning and a strong commitment to engineering excellence.
- Comfortable leading by example and driving best practices across teams.
Who We Are
- We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
- We live the Poppulo values each day, as they are key to everything we do.
Bring Your Best Self
We show up authentically, are self-aware and always strive to be better.
- See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. - Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
- Poppulo is an equal opportunity employer.
- Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Senior Full-Stack Machine Learning Engineer (GenAI / Agentic Systems)
Share this job
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The Opportunity
We are looking for a Sr. Machine Learning (ML) Engineer with a strong sense of ownership. If you are an ML practitioner who thrives in an environment where innovation meets practical application to build disruptive products, this role is for you.
At Poppulo, we intend to redefine boundaries and reshape Employee Communications and Digital Signage through the power of cutting-edge machine learning and AI. We are not just building products; we are disrupting the status-quo with transformative solutions that challenge conventional thinking, create competitive edge and create new market opportunities.
This role is pivotal to the success of our AI team. It is the backbone of our ML initiatives. This role bridges the gap between research and production by leveraging cutting-edge AI technology into leading, world-class solutions.
As a Sr. Full-Stack Machine Learning (ML) Engineer, you be the key driver for innovative problem solving by combining technical excellence with creative application of ML. Your expertise will be crucial in uncovering hidden opportunities within product ideas, including the design and deployment of agentic AI systems that can reason, plan, and act autonomously within real-world product constraints. Additionally, you will stay at the forefront of emerging technologies, continuously evaluating new AI/ML frameworks, tools, and best practices to help guide the evolution of our software solutions.
Key Responsibilities
- Own end-to-end delivery of AI features across model, backend, APIs, UI integration, deployment, monitoring, and iteration in production
- Solve complex challenges with AI/ML: Design, develop new AI-powered products that deliver the product roadmap, including agentic AI solutions that orchestrate LLMs, tools, and workflows to solve multi-step problems autonomously.
- Implement ML lifecycle - from data engineering and model development to cloud-based deployment, integrations and operationalisation. Incl. MLOps
- Productionise full-stack AI/ML solutions: Translate emerging techs like GenAI& agenticAI architectures into innovative, practical solutions that transform customer experiences.
- Align with Product Strategy: Create proof of concepts at high cadence to demonstrate/validate potential solutions as per our product strategy.
- Optimise Model and system performance: Fine-tune, optimise training and inference performances, including latency, cost, and reliability trade-offs in agent-based and LLM-driven systems.
- Wider collaboration: Partner with cross-functional teams to demonstrate and validate the impact of ML innovations before introducing them into the product ecosystem.
- Research Savvy: Staying up-to-date with SOTA and industry trends in AI/ML, with a strong awareness of advances in agentic systems, autonomous workflows, and multi-agent architectures.
Technical Skills / Competencies
- Strong AI/ML background: Expertise in designing, building and deploying real-world ML applications (Computer Vision, Classification, etc.)
- Strong foundation in GenAI: Deep understanding of generative models (LLMs, etc.), AI Agents, prompt engineering RAG, vector databases.
- Technical Expertise: Proficiency in ML/GenAI frameworks, databases, shell scripts and programming languages, including frameworks and tools commonly used for building and orchestrating AI agents.
- MLOps expertise: Hands-on experience in setting up MLOps on AWS, Azure and GCP.
- Full-stack expertise: Proficiency in data pipelines, distributed systems, APIs, web front-end, mobile apps, automated testing and cloud platforms (AWS, GCP, etc.).
- Exceptional problem-solving skills: Ability to simplify and breakdown complex technical and business challenges to create innovative and practical solutions.
- Team management: Experience in guiding teams to deliver high-impact solutions.
- Continuous learning: Ability to learn quickly and apply new technologies to solve problems practically.
Education & Experience
- Master’s or PhD in AI/ML or a related field
- At least 6+ years of experience building software or AI systems, including 1–3 years working with LLMs, generative AI, or AI agent architectures.
Why Us?
- An excellent workplace culture
- Competitive salary
- Company performance-related bonus
- Medical insurance
- Flexible working hours
- Educational assistance
- In-house soft skills training
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Senior Full-Stack Machine Learning Engineer (GenAI / Agentic Systems)
Share this job
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The Opportunity
We are looking for a Sr. Machine Learning (ML) Engineer with a strong sense of ownership. If you are an ML practitioner who thrives in an environment where innovation meets practical application to build disruptive products, this role is for you.
At Poppulo, we intend to redefine boundaries and reshape Employee Communications and Digital Signage through the power of cutting-edge machine learning and AI. We are not just building products; we are disrupting the status-quo with transformative solutions that challenge conventional thinking, create competitive edge and create new market opportunities.
This role is pivotal to the success of our AI team. It is the backbone of our ML initiatives. This role bridges the gap between research and production by leveraging cutting-edge AI technology into leading, world-class solutions.
As a Sr. Full-Stack Machine Learning (ML) Engineer, you be the key driver for innovative problem solving by combining technical excellence with creative application of ML. Your expertise will be crucial in uncovering hidden opportunities within product ideas, including the design and deployment of agentic AI systems that can reason, plan, and act autonomously within real-world product constraints. Additionally, you will stay at the forefront of emerging technologies, continuously evaluating new AI/ML frameworks, tools, and best practices to help guide the evolution of our software solutions.
Key Responsibilities
- Own end-to-end delivery of AI features across model, backend, APIs, UI integration, deployment, monitoring, and iteration in production
- Solve complex challenges with AI/ML: Design, develop new AI-powered products that deliver the product roadmap, including agentic AI solutions that orchestrate LLMs, tools, and workflows to solve multi-step problems autonomously.
- Implement ML lifecycle - from data engineering and model development to cloud-based deployment, integrations and operationalisation. Incl. MLOps
- Productionise full-stack AI/ML solutions: Translate emerging techs like GenAI& agenticAI architectures into innovative, practical solutions that transform customer experiences.
- Align with Product Strategy: Create proof of concepts at high cadence to demonstrate/validate potential solutions as per our product strategy.
- Optimise Model and system performance: Fine-tune, optimise training and inference performances, including latency, cost, and reliability trade-offs in agent-based and LLM-driven systems.
- Wider collaboration: Partner with cross-functional teams to demonstrate and validate the impact of ML innovations before introducing them into the product ecosystem.
- Research Savvy: Staying up-to-date with SOTA and industry trends in AI/ML, with a strong awareness of advances in agentic systems, autonomous workflows, and multi-agent architectures.
Technical Skills / Competencies
- Strong AI/ML background: Expertise in designing, building and deploying real-world ML applications (Computer Vision, Classification, etc.)
- Strong foundation in GenAI: Deep understanding of generative models (LLMs, etc.), AI Agents, prompt engineering RAG, vector databases.
- Technical Expertise: Proficiency in ML/GenAI frameworks, databases, shell scripts and programming languages, including frameworks and tools commonly used for building and orchestrating AI agents.
- MLOps expertise: Hands-on experience in setting up MLOps on AWS, Azure and GCP.
- Full-stack expertise: Proficiency in data pipelines, distributed systems, APIs, web front-end, mobile apps, automated testing and cloud platforms (AWS, GCP, etc.).
- Exceptional problem-solving skills: Ability to simplify and breakdown complex technical and business challenges to create innovative and practical solutions.
- Team management: Experience in guiding teams to deliver high-impact solutions.
- Continuous learning: Ability to learn quickly and apply new technologies to solve problems practically.
Education & Experience
- Master’s or PhD in AI/ML or a related field
- At least 6+ years of experience building software or AI systems, including 1–3 years working with LLMs, generative AI, or AI agent architectures.
Why Us?
- An excellent workplace culture
- Competitive salary
- Company performance-related bonus
- Medical insurance
- Flexible working hours
- Educational assistance
- In-house soft skills training
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, the UK and India.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
We are looking for a Principal Software Engineer to drive technical excellence and scalability across our SaaS Employee Communications platform.
In this role, you will act as a hands-on technical leader, designing and delivering complex features, improving system performance and reliability, and mentoring engineers across the team. This position bridges Senior Engineers and Software Architects, translating architectural vision into robust, maintainable implementations while influencing architectural evolution through strong technical judgment and execution.
The ideal candidate brings deep SaaS expertise, hands-on experience with AWS managed & serverless technologies and a solid understanding of distributed system design.
Key Responsibilities
- Lead the design and development of complex, high-impact systems and services.
- Translate architectural blueprints into scalable, production-grade solutions.
- Design and implement microservices and APIs with a strong focus on scalability, observability, and reliability.
- Own major features or components end-to-end, including performance optimization, resilience, and cost efficiency.
- Mentor senior and mid-level engineers, conduct code reviews, and uphold best practices in coding, design, testing, and CI/CD.
- Collaborate closely with Architects, Product Managers, and DevOps to ensure architectural alignment and high-quality delivery.
- Build and optimize services using AWS serverless, event-driven, and container-based technologies (Lambda, ECS, SNS, SQS, DynamoDB, EventBridge, RDS).
- Ensure systems adhere to authentication, authorization, and compliance standards (OAuth2, OIDC, RBAC).
- Identify opportunities to improve system performance, scalability, and developer productivity.
- Advocate for continuous learning, experimentation, and innovation within the engineering organization.
- Maintain accountability for coding standards, engineering processes, and technical excellence.
- Use metrics and analytics to anticipate future engineering and scalability needs.
- Ensure compliance with data protection and privacy requirements, including GDPR, HIPAA, and PII best practices.
- Proactively identify and address technical debt and long-term improvement opportunities.
Education & Experience
- 8+ years of software development experience with demonstrated technical leadership in complex, distributed systems.
- Demonstrated strong hands-on experience in Java, with expertise in Spring Boot, concurrency, multi-threading, and RESTful service development.
- Proven experience with modern front-end frameworks such as React or Angular is mandatory for this full-stack role.
- Exposure to Node.js and TypeScript, including asynchronous programming and modular architecture is nice to have.
- Proven understanding of distributed systems, multi-tenancy, RBAC, and SaaS security principles.
- Hands-on experience with microservices architecture, Docker, Kubernetes, and AWS.
- Experience with observability best practices, including metrics, logging, tracing, and alerting.
- Strong knowledge of event-driven systems (Kafka, SNS/SQS, EventBridge, Kinesis).
- Experience with GraphQL federation and implementation.
- Experience with CI/CD pipelines, Git-based workflows, and automated testing (JUnit, Jest, Playwright, etc.).
- Proven ability to design scalable, high-performance, fault-tolerant systems in multi-tenant SaaS environments.
- Familiarity with GDPR and data privacy standards is a plus.
- Experience with infrastructure-as-code tools (Terraform, CDK) and modern observability stacks.
- Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.
- Passion for continuous learning and a strong commitment to engineering excellence.
- Comfortable leading by example and driving best practices across teams.
Who We Are
- We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
- We live the Poppulo values each day, as they are key to everything we do.
Bring Your Best Self
We show up authentically, are self-aware and always strive to be better.
- See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team. - Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
- Poppulo is an equal opportunity employer.
- Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organisations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
Poppulo is transforming how organizations communicate and engage with their employees through personalized (targeted), data-driven experiences across Employee Communications and Digital Signage.
We are looking for an Engineering Manager to lead a team building the next generation of Analytics and Insights capabilities across Poppulo’s platform. This includes evolving our reporting systems to augment AI insights into it that helps customers understand engagement, optimize messaging, and drive measurable outcomes.
This role will lead a team of 8-10 engineers focused on:
- Analytics reporting across Employee Experience (EX) and Digital Signage (DS)
- A unified, scalable data and insights (analytics) platform
- Introducing AI-powered insights, recommendations, and automation
- Enable cross-channel analytics across email, mobile, intranet, and digital signage
The Engineering Manager will lead a cross-functional software engineering team within the Application Engineering organization, driving the delivery of scalable, reliable, and high-quality Analytics Reporting software for our Employee Experience and Digital Signage Products (LOBs).
Reporting to the Director, this role combines hands-on technical leadership with people management. You’ll work closely with Product, Architecture, UX and DevOps to ensure our applications evolve in line with business needs, engineering best practices, and modern SaaS and Agentic - Data and Analytics architecture principles.
You will play a key role in shaping the technical direction of your teams, managing execution excellence, and nurturing a culture of learning, accountability, and continuous improvement.
Key Responsibilities
- Drive Poppulo’s Analytics vision of moving to insights and intelligent recommendations along with cross-channel analytics.
- Oversee the design, development, testing, deployment and delivery (demo ready for GTM team) of high-quality, cloud-native platform on AWS in an Agile environment.
- Ensure technical solutions are scalable, performant, and aligned with architectural guidelines; being ready to meet 1-3 yrs of business need.
- Ensure strong foundation of Data quality & governance; observability and reliability; scalability
- Partner with Product and AI teams to embed AI into analytics experiences
- Upskill the team toward AI/ML awareness and modern data technologies which are secure
- Lead and mentor a team of software/data engineers, fostering an environment that values clean code, test automation, continuous integration, and iterative delivery.
- Partner with Product Management to translate product strategy into technical deliverables, balancing feature delivery with platform sustainability and technical debt reduction.
- Work closely with architects and senior developers to influence design decisions, promote modular and maintainable architectures, and ensure alignment with the broader EX and DS platform vision.
- Champion high standards in code quality, system and data observability, and operational readiness. Encourage practices such as code reviews, pair programming, automated testing, and continuous delivery.
- Continuously refine development workflows, improving team velocity, reliability, and developer experience through data-driven insights and retrospectives.
- Identify, prioritize, and drive initiatives to reduce technical debt, improve system maintainability, and enhance long-term scalability.
- Conduct regular 1:1s, performance reviews, and career development planning. Identify skill gaps and create learning opportunities to upskill engineers and build technical depth within the team.
- Coordinate with other engineering teams to ensure cohesive delivery pipelines, shared platform capabilities, and consistent engineering practices.
Technical Skills / Competencies
- 12+ years hands-on software development experience; minimum 2 years’ experience leading engineers across data and analytics projects integrating with SaaS solutions.
- Background in software development, with hands-on experience in data workflows and database technologies like Amazon Redshift, S3, EMR, Postgres, VectorDBs, and working knowledge of visualization tools like Looker, Power BI.
- Solid understanding of microservices architectures, RESTful APIs, and cloud-native development (AWS/GCP/Azure).
- Experience managing teams working with CI/CD pipelines, automated testing, and infrastructure-as-code.
- Proven ability to guide teams through architecture evolution, system refactoring, and technical debt reduction.
- Working knowledge of DevOps principles, observability tooling, and performance optimization.
- Excellent communication skills with the ability to articulate technical trade-offs and decisions to non-technical stakeholders.
- A continuous learner who stays abreast of emerging technologies and fosters technical curiosity within the team.
- Active participation or interest in the engineering community (e.g., conferences, blogs, open-source, meetups).
Nice to have:
- Working knowledge of Claude or other AI tools to build skills.
- Exposure to search and analytics engines (Elasticsearch/OpenSearch).
- Familiarity with vector databases or AI-ready data systems.
Leadership Competencies
- Translate strategic objectives into clear technical direction and actionable team goals.
- Create a psychologically safe, inclusive environment that promotes collaboration and innovation.
- Establish metrics and dashboards to measure delivery performance and code quality.
- Provide timely feedback, recognize achievements, and intervene early to address performance challenges.
- Champion continuous improvement, agile values, and a delivery mindset.
- Inspire accountability, ownership, and pride in the team’s technical output and impact.
“Join us in building the intelligence layer that powers how the world’s leading enterprises communicate with their people.”
Who We Are
We are a values-driven organisation that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Introduction
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The Opportunity
We are seeking an enthusiastic, customer success focused professional to work with the Customer Success Team. In this role you will oversee all aspects of projects and support for assigned accounts. This role will be interacting directly with customers, Poppulo executives and leaders of other departments. This role has a significant impact on the customer experience with Poppulo and can affect retention. It will require project management expertise, time management skills and attention to detail, teamwork and desire to deliver excellent customer service.
You will be supporting multiple client account portfolios. As such, this position will work closely with a small team and needs to occasionally step into other team roles, which may include tasks related to the functionality and appearance of visual communication solutions, delivering customer training and implementing visual communication networks.
Key Responsibilities
- Develop relationships across the portfolio of accounts to drive value for all customer on their journey
- Schedule monthly cadence and continually seek out opportunities to increase customer satisfaction and deepen client relationships.
- Perform proactive reach by conducting strategic engagements like QBRs, Success Plans, etc.
- Address majority of client issues, escalate it to the support team and resolve problems to client’s satisfaction
- Deliver product demo and new features walkthrough in Teams calls with the clients
- Adopt and use AI technologies to the impact the customer experience and communication
- Serve as the first line of contact for renewal, upsell, product demos, support issues escalation
- Assist in defining client standards and process for new projects during implementation and work closely with the implementation team to make sure the customer is in green health while going live
- Drive clients toward contract renewals through effective relationship management and negotiate on the renewals to save churn
- Identify opportunities for improvement, discover and share new use cases with the clients to promote upsell and cross sell
- Working closely with the Renewal Managers (RM) and/or other members of the Accounting/ Customer Education/Legal team to determine and implement needs as required by evolving process strategy and client scope
- Provide weekly detailed status reports where applicable
- Contribute to team building and knowledge sharing opportunities
What we’re looking for:
- Strong written and verbal communication skills
- Strong analysis and problem-solving skills
- Ability to learn custom software packages and products quickly
- Demonstrated ability to communicate effectively using both oral and written skills both
Our ideal candidate will also:
- 4+ years’ experience in Customer Success Management
- Bachelor’s degree in related field or equivalent experience
- Experience with Salesforce – creating reports, dashboards, metrics.
- Excellent time management and multi-tasking skills
- Great attention to detail and excellent decision-making and problem-solving skills
- Ability to work independently and as part of a team
- Ability to manage and prioritize multiple competing priorities
Note: Should be Willing to work in UK shifts
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo