_{Business Development will focus on working as an individual contributor to help drive key strategic initiatives to accelerate company growth, improve lead generation efficiency, and enhance customer engagement across Tier 1 and Tier 2 accounts. You will work closely with the strategic team lead to develop strategy and cross-functional alignment (executive team, marketing, sales, product, etc.)}

_{In this role your responsibilities will include:}

• _{Developing strategic pipeline across your owned accounts} 
• _{Deep account research and knowledge that will help us intercept key moments for our prospects and convert them into commercial conversations}
• _{Facilitating and coordinating the first meetings with these strategic accounts  - bringing together the right internal team to ensure we are fully equipped to wow our prospects on the first call.}
• _{Following and assisting the sales team in opportunity multi-threading}

_{What you’ll bring to the team:}

• _{Sharp perspective on the market and positioning for our most strategic accounts} 
• _{A strong understanding of our market and the key players we compete with} 
• _{Creative mind - always thinking 6-12 months ahead}
• _{Deep network with excellent relationships you can tap into.}

_Required:

• _{3-5 years of BD/VC/Sales experience}
• _{Willingness to travel} 
• _{Organizational skills}

_Bonus:

• _Multilingual
• _{Consulting/VC background}

_{Your Style:}

• _{Entrepreneurial, enthusiastic, and curious approach to your list} 
• _{A “whatever it takes” (within reason and integrity) attitude about bringing in pipeline}
• _{Self-starter mentality, scrappy, gritty, collaborative, determined}

_{We provide a competitive salary range for this role - which is $100,000 – $118,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

^{Your responsibility will involve:}

• ^{Delivering production-ready, reliable, and scalable infrastructure on time}
• ^{Improving developer experience and define technical standards for the entire company}
• ^{Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure.}
• ^{Collaborating with engineering and security teams to define cloud architecture and implement best practices.}
• ^{Automating cloud operations with infrastructure as code using tools such as Terraform.}
• ^{Monitoring cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability.}
• ^{Optimising cloud resources for cost-efficiency while maintaining performance and security standards.}
• ^{Engaging in incident response and troubleshooting efforts for cloud-related issues.}
• ^{Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement.}

^{Minimum Requirements:}

• ^{5 years of relevant professional experience - preferably coming from a software engineering background.}
• ^{Strong Python programming.}
• ^{Experience with Kubernetes in production and containerisation.}
• ^{Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable.}
• ^{Hands-on experience managing a cloud production environment in AWS or Azure.}
• ^{Infrastructure as Code (IaC) experience using Terraform.} 
• ^{Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience.}

^{Preferred Requirements:}

• ^{Proficiency in one of the following programming languages - Go, TypeScript/JavaScript.}
• ^{Familiarity with ArgoCD and GitOps practices for continuous deployment.}
• ^{Experience with Agile methodologies, such as scrum, kanban, and sprints.}
• ^{A love of learning and enjoyment in trying new things.}
• ^{Enjoys technical challenges and wants to contribute directly to solutions.}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}

^{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

^{Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the product group responsible for the end-to-end Enterprise experience across Building, Supervising, and Multichannel Execution. This includes the foundational tooling for creating, configuring, and optimizing LLM-powered agents (Building Experience), the interface and controls for human supervisors and quality assurance teams (Supervisor Experience), and the market-leading experience across all text surfaces like Webchat, WhatsApp, Email, and SMS (Chat/Multichannel Experience). We are looking for an ROI focused and strategic Group PM to own the product success of these three critical pillars, driving market adoption, platform stability, and establishing a unified, world-class experience for our largest customers.}

^{You will lead, mentor, and align multiple product, design, and engineering teams, translating frontier Agentic AI into intuitive, trustworthy, and scalable enterprise solutions that solve core workflow challenges for Builders and Supervisors while ensuring seamless end-user experiences. If you are motivated by driving organizational alignment, solving complex, at-scale platform problems, and transforming product vision into commercial reality, we want to meet you.}

^{Key Responsibilities}

• ^{Define and Lead the Enterprise Platform Vision and Portfolio Strategy. Establish a winning product strategy and unified architecture across the three core areas: Building Experience, Supervisor Experience, and Chat/Multichannel Experience. Define, monitor, and report on key business and product success indicators, driving continuous improvement across the entire portfolio to maximize ROI for our enterprise clients.}

• ^{Own and Deliver the End-to-End Roadmap. Oversee the entire product lifecycle for the platform portfolio - from discovery and strategic prioritization to iterative development, launch, and optimization. Ensure all product initiatives are aligned with the overarching Enterprise business strategy.}

• ^{Drive Organisational Alignment and Thought Leadership. Serve as the principal bridge between executive strategy, complex customer needs, and technical execution across multiple product teams. Champion new technical breakthroughs to challenge and redefine the future of conversational AI platforms and workflows in the enterprise space.}

• ^{Product Ownership for Three Pillars:}

• ^{Building Experience: Define the features and tools that enable internal teams and customers to rapidly create, configure, test, and deploy high-quality, LLM-powered agents at scale.}

• ^{Supervisor Experience: Lead the development of tooling for human oversight, reporting, quality assurance, and intervention workflows to ensure compliance and maintain service quality.}

• ^{Chat/Multichannel Experience: Guide the strategy for extending and unifying the agent experience across all text surfaces (Webchat, WhatsApp, Email, SMS, etc.).}

• ^{Integrate and Optimize Core AI Technology. Direct product requirements and evaluation frameworks to ensure our underlying LLM, RAG, and tool-calling pipelines are optimized for all platform components, driving consistency, quality, and performance at an enterprise scale.}

• ^{Lead Go-to-Market Strategy for Enterprise. Direct Go-to-Market collaboration, including the coordination of beta programs, launch kits, and pricing/packaging, to drive rapid rollout and platform adoption.}

• ^{Develop and Mentor Product Talent. Provide leadership, guidance, and mentorship to a team of Product Managers, fostering a high-performing, data-driven culture focused on maximum business impact.}

^Requirements

• ^{8+ years of Product Management experience, with a minimum of 3 years managing, mentoring, and leading a team of Product Managers across different product lines.}

• ^{Proven experience driving the product lifecycle for multiple, interconnected B2B or Enterprise SaaS products at scale.}

• ^{Exceptional ability to use qualitative customer insights and quantitative business data to define, validate, and evolve a portfolio-level product strategy.}

• ^{Demonstrated track record of being ROI-driven, maximising the impact of resources across multiple teams to bring the most value for customers and the business.}

• ^{Superior communication skills, with the ability to articulate complex strategies and results to executive leadership, technical teams, and external customers.}

• ^{Strong technical background. A Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development and products.}

^{Preferred Requirements}

• ^{Experience working on a global B2B or Enterprise SaaS product with a significant international footprint.}

• ^{Previous experience as a Group PM or Director-level product leader.}

• ^{Experience defining, measuring, and moving quantitative success metrics for sophisticated conversational AI, contact center, or B2B ML/AI platform solutions.}

• ^{Familiarity with enterprise-grade platform components, including contact center/CRM integrations, supervisor and analytics tooling, and core conversational AI/NLP technologies.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

^{Join our AI Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimising cutting-edge voice AI solutions tailored to our enterprise customers' needs.}

^{You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customised solutions, and ensure measurable success and customer satisfaction.}

^{This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences.}

^{Who We're Looking For:}

• ^{Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise.}
• ^{Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields).}
• ^{Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment.}
• ^{Highly autonomous, proactive, and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI.}
• ^{Skilled in navigating multiple stakeholder relationships, balancing stakeholder needs without losing sight of core business objectives.}

^{What You will Do:}

• ^{Hands on development and deployment of conversational AI systems for one Enterprise client.}
• ^{Deeply understand the product/platform, including capabilities and limitations.}
• ^{Partner closely with product teams, including presenting product roadmaps to clients.}
• ^{Creatively address platform constraints, identifying innovative solutions to deliver required features even without direct coding.}
• ^{Serve as the primary technical contact for clients, handling technical communication and resolving issues efficiently.}
• ^{Support client management and project delivery in collaboration with Product Solution Managers (PSMs) and Customer Success Managers (CSMs).}

^{Qualifications:}

• ^{2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role.}
• ^{Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies.}
• ^{Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical.}
• ^{Demonstrate the ability to manage stakeholders while staying result-driven.}
• ^{Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders.}
• ^{Creative, solutions-focused mindset with a talent for overcoming complex challenges.}
• ^{You’re passionate about building AI that positively impacts everyday life.}
• ^{Experience with Python programming.}
• ^{Native-level proficiency in English.}

^{We provide a competitive salary range for this role - which is 120,000 – 170,000 CAD - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

^{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Flexible PTO policy}

^{📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{🏥 Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

<sup>PolyAI is transforming how enterprises engage with customers through cutting-edge conversational AI. As we continue our rapid growth, we’re looking for an Enterprise Account Executive, Healthcare to drive net new logo aquisition in the healthcare industry.

This is a unique opportunity for a high-performing sales professional with experience selling into healthcare organizations or a background in healthcare technology. You will play a pivotal role in helping leading healthcare providers, payers, and health tech companies leverage AI-driven solutions to enhance patient and member experiences.

What You'll Do</sup>

• ^{Own the full sales cycle from prospecting to close, driving revenue growth in the healthcare sector.}

• ^{Build relationships with key stakeholders at healthcare organizations, including hospitals, insurance providers, and health tech companies.}

• ^{Leverage industry expertise to educate clients on how AI-powered voice assistants can improve efficiency and patient satisfaction.}

• ^{Partner cross-functionally with Product, Marketing, and Customer Success teams to tailor solutions for the healthcare market.}

• ^{Stay ahead of industry trends and regulatory considerations in the healthcare space.}

^{What We're Looking For}

• ^{Proven experience selling to healthcare providers}

• ^{Strong understanding of healthcare workflows, regulatory requirements, and industry challenges.}

• ^{Background selling SaaS solutions that integrate directly into the larger healthcare technology ecosystem (ex, Epic Systems, ModMed)}

• ^{Ability to navigate complex sales cycles with multiple decision-makers.}

• ^{Passion for AI and technology, with a consultative approach to selling innovative solutions.}

• ^{Background selling via direct and via partners.}

• ^{Excellent communication, negotiation, and relationship-building skills.}

^{We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

^{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏥 Comprehensive health coverage for you and your loved ones}

^{👪 Life Insurance}

^{◻️ STD and LTD}

^{💰 The opportunity to contribute to the company's 401k plan}

^{🏝 Flexible PTO policy + 11 designated company holidays}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{🧡 Enhanced parental leave}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

_{PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.}

<sub>You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities:</sub>

• _{Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies}
• _{Building relationships with key customer teams in business units, operations, technology, finance, and procurement}
• _{Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions}
• _{Meeting/exceeding goals for new customers, bookings, and sales/revenue.}
• _{Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management}
• _{Work with CRM and other tools to help maintain internal tracking and reporting of sales activity}
• _{Provide an exceptional customer experience to all prospects and customers}
• _{Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience}
• _{Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance}

_{Qualifications:}

• _{Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred}
• _{Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking}
• _{Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.}
• _{Proven results that consistently meet and exceed annual sales targets and revenue quota}
• _{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• _{Demonstrated success at developing customer specific proposals and business cases}
• _{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

_{We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

^{Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools. We are looking for an impact driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers.}

^{You will lead technical advocacy, mentor builders, and align closely with product, marketing, and engineering teams, translating frontier Agentic AI into intuitive, well-documented, and scalable developer resources. If you are motivated by empowering developers, solving complex integration challenges, and transforming technical platform capabilities into a thriving, community-led ecosystem, we want to meet you.}

^{Key Responsibilities}

• ^{Define and Lead the Developer Ecosystem Strategy. Establish a winning DevRel strategy and unified developer journey across our core platform APIs, SDKs, and integration points. Define, monitor, and report on key developer success indicators, driving continuous improvement to maximize developer ROI and platform stickiness.}
• ^{Own and Deliver World Class Technical Content. Oversee the entire content lifecycle for developers, from strategic prioritization of topics to the creation of high-quality tutorials, API documentation, code samples, reference architectures, and video guides demonstrating how to build and optimize LLM-powered agents.}
• ^{Be the Voice of Developers. Serve as the principal bridge between the external developer community and internal technical execution. Champion developer needs, translate community feedback into actionable product requirements, and challenge our engineering teams to continuously elevate the developer experience (DevEx).}
• ^{Community Building and Advocacy. Act as the face of PolyAI to the developer community. Host webinars, speak at industry conferences, organize hackathons, and actively nurture technical discussions on platforms like GitHub, Discord, or Stack Overflow to ensure developers feel supported and engaged.}
• ^{Integrate and Optimize Core AI Technology for Builders. Work alongside product teams to ensure our underlying LLM, RAG, and tool-calling pipelines are exposed to developers in a way that is intuitive, scalable, and consistent. Provide hands-on feedback during the development of new platform features.}
• ^{Lead Developer Go-to-Market Strategy. Direct developer-focused Go-to-Market collaboration, including the coordination of API beta programs, developer launch kits, and technical enablement sessions to drive rapid, grassroots platform adoption.}

^Requirements

• ^{5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience.}
• ^{Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale.}
• ^{Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy.}
• ^{Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement.}
• ^{Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership.}
• ^{Strong technical background. A Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs).}

^{Preferred Requirements}

• ^{Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies.}
• ^{Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects.}
• ^{Experience working on a global B2B or Enterprise platform with a significant international developer footprint.}
• ^{Familiarity with enterprise-grade platform integrations, including contact center infrastructure, CRM APIs, and AI agent development frameworks.}

^{We provide a competitive salary range for this role, which is $180,000 - $200,000 depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏥 Comprehensive health coverage for you and your loved ones}

^{👪 Life Insurance}

^{◻️ STD and LTD}

^{💰 The opportunity to contribute to the company's 401k plan}

^{🏝 Flexible PTO policy + 11 designated company holidays}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{🧡 Enhanced parental leave}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

_{PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.}

<sub>You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities:</sub>

• _{Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies}
• _{Building relationships with key customer teams in business units, operations, technology, finance, and procurement}
• _{Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions}
• _{Meeting/exceeding goals for new customers, bookings, and sales/revenue.}
• _{Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management}
• _{Work with CRM and other tools to help maintain internal tracking and reporting of sales activity}
• _{Provide an exceptional customer experience to all prospects and customers}
• _{Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience}
• _{Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance}

_{Qualifications:}

• _{Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred}
• _{Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking}
• _{Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.}
• _{Proven results that consistently meet and exceed annual sales targets and revenue quota}
• _{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• _{Demonstrated success at developing customer specific proposals and business cases}
• _{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

_{We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

_{PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.}

<sub>You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities:</sub>

• _{Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies}
• _{Building relationships with key customer teams in business units, operations, technology, finance, and procurement}
• _{Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions}
• _{Meeting/exceeding goals for new customers, bookings, and sales/revenue.}
• _{Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management}
• _{Work with CRM and other tools to help maintain internal tracking and reporting of sales activity}
• _{Provide an exceptional customer experience to all prospects and customers}
• _{Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience}
• _{Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance}

_{Qualifications:}

• _{Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred}
• _{Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking}
• _{Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.}
• _{Proven results that consistently meet and exceed annual sales targets and revenue quota}
• _{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• _{Demonstrated success at developing customer specific proposals and business cases}
• _{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

_{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}

_{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏝 25 days holiday, plus bank holidays}

_{🏡 Flexible working from home policy}

_{🌎 Work from outside of the UK for up to 6 months each year}

_{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

_{🧡 Enhanced parental leave}

_{🚲 Bike2Work scheme}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

_{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

_{PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.}

<sub>You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer’s experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Responsibilities:</sub>

• _{Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies}
• _{Building relationships with key customer teams in business units, operations, technology, finance, and procurement}
• _{Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions}
• _{Meeting/exceeding goals for new customers, bookings, and sales/revenue.}
• _{Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management}
• _{Work with CRM and other tools to help maintain internal tracking and reporting of sales activity}
• _{Provide an exceptional customer experience to all prospects and customers}
• _{Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience}
• _{Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance}

_{Qualifications:}

• _{Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred}
• _{Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking}
• _{Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.}
• _{Proven results that consistently meet and exceed annual sales targets and revenue quota}
• _{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• _{Demonstrated success at developing customer specific proposals and business cases}
• _{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

_{We provide a competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

^{We’re looking for a talented Engineering Manager to join our Runtime Engineering team. Our Runtime team own the global infrastructure that powers real-time voice interactions. In this role, you will focus on leading and developing a high-performing engineering team while staying close to the technical challenges at the core of our agentic process: streaming audio, transcribing speech, using LLMs and acting on their output, and synthesising natural voice. You will guide the team as they design and optimise systems across the media stack to deliver low-latency, secure, and reliable conversations. Your leadership will directly shape the user experience of every call, driving down response times, improving comprehension, and ensuring we meet strict SLAs for performance and security.}

^{Responsibilities}

• ^{Lead, develop, and mentor a cross-functional team of 3 to 5 engineers, focusing on people management, career growth, and building a strong team culture.}
• ^{Run team operations end to end, including sprint planning, review cycles, and performance management, ensuring clear goals, predictable delivery, and accountability.}
• ^{Drive hiring efforts to grow the team, partnering with Talent and contributing to a high-quality interview process.}
• ^{Partner closely with Product to translate business goals into an actionable roadmap and measurable outcomes for internal tooling, observability, and scalability.}
• ^{Oversee the software architecture of our multitenant conversational AI platform, ensuring robustness, scalability, and reliability, particularly in externally facing developer APIs.}
• ^{Champion and enforce strong engineering standards and best practices across the team.}
• ^{Support technical decision-making, guiding engineers through design choices, trade-offs, and architectural challenges while maintaining a strong understanding of the systems in your domain.}

^Requirements

• ^{3 or more years of experience working in a SaaS company, with at least 5 years of professional experience as a Software Engineer and a strong technical foundation.}
• ^{Proven experience managing a team or having direct reports, including sprint leadership, performance reviews, technical mentorship, project planning, and delivery.}
• ^{Demonstrated ability to build and execute a roadmap for an engineering team, collaborating closely with cross-functional partners.}
• ^{Experience coaching engineers through technical challenges and architectural decisions.}
• ^{Significant expertise in Python is a must. Experience with GoLang is preferable but not essential. Experience with React is a plus.}
• ^{Experience with internal tooling, observability, and scaling distributed systems.}
• ^{Experience with at least one major cloud provider (AWS, GCP, or Azure).}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

^{PolyAI is searching for a UK-Based Senior Account Manager, reporting directly to the Head of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth.}

^{Key responsibilities:}

• ^{Manage a book of up to 10 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth}
• ^{Harness the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities within our valued clients}
• ^{Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality}
• ^{Responsible for accurate forecasting and pipeline management within Gong and Salesforce}
• ^{Orchestrate the creation of ROI models ahead of customer renewal conversations to justify the overall business case and spend with us}
• ^{Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; And taking the lead in building 1toMany workshop activities that guides the customer through the product and all its features}
• ^{Make use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolio}
• ^{Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent}
• ^{Building relationships with key customer teams in business units, operations, technology, finance, and procurement}
• ^{Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance}

^{Requirements:}

• ^{Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers}
• ^{Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders.} 
• ^{Sales experience with a call center operations background.}
• ^{Previous AI experience within the space is nice to have.}
• ^{Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times}
• ^{Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.}
• ^{Proven results that consistently meet and exceed annual retention targets and booking quota}
• ^{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• ^{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

^{Your Style:}

• ^{Self-starter, willing to balance multiple customer and internal priorities}
• ^{Energised to build out a scalable growth model within customer success}
• ^{Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook}
• ^{Education - Bachelor’s Degree required. Masters and technical degree is a plus.}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}

^{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 25 days holiday and additional 1 day after 2 years of service, plus bank holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year, 5 week paid sabbatical after 5 years}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

_{What You’ll Be Doing}

_{As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions.}

_{Partner & Customer Engagement}

• _{Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives}

• _{Educate and collaborate with Channel Partners and TSDs on PolyAI’s capabilities, value proposition, and ideal customer profile}

• _{Identify expansion opportunities and new prospects within existing partner install bases}

• _{Guide partners through requirements gathering and evaluation processes for Conversational AI solutions}

_{Enablement & Thought Leadership}

• _{Deliver training sessions, Lunch & Learns, and structured partner enablement programs}

• _{Represent PolyAI at conferences and industry events}

• _{Contribute to blogs, podcasts, and other thought leadership initiatives}

_{Solution Development & Collaboration}

• _{Craft and present compelling business and technical narratives to prospects and customers}

• _{Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation}

• _{Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires}

_Travel

• _{Travel to partner sites and conferences as needed (up to 60%)}

_{What You’ll Bring}

• _{Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models}

• _{Ability to evangelize, train, and promote technical solutions across partner and customer audiences}

• _{5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role}

_{Technical & Industry Expertise}

• _{Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar}

• _{Strong understanding of CX best practices, industry trends, and enterprise customer expectations}

• _{Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP)}

• _{Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP}

• _{High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA}

_{Commercial & Communication Skills}

• _{Experience developing proposals and building ROI models}

• _{Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders}

_{We provide a competitive salary range for this role - which is $155,000 – $185,000 base salary plus commission - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}

^{PolyAI is on the hunt for exceptional Agent Designers! PolyAI builds enterprise voice AI agents that handle millions of customer conversations for global brands, delivering conversational experiences so natural they feel like talking to a real person. This is a role for people who want to own projects end-to-end and create conversational experiences that will be heard by millions of customers worldwide. This is suitable for people who are looking to start their career - new graduates welcome!}

^{Responsibilities:}

• ^{Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations}
• ^{Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools}
• ^{Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact}
• ^{Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better}
• ^{Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe}

^{Minimum Requirements:}

• ^{BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field}
• ^{Foundational Python knowledge: variables, lists, loops, conditionals, and functions}
• ^{Experience working with large language models (LLMs) and Generative AI}
• ^{Strong focus on creating great user experiences, with meticulous attention to detail and consistency}
• ^{Ability to explain and distill complex ideas using clear and inclusive language}
• ^{Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step}

^{Nice to Have:}

• ^{Knowledge of or aptitude for analytics or data science, including data manipulation, analysis, and visualisation}
• ^{Experience managing internal and external stakeholders through various stages of content development}
• ^{Previous experience in conversation design/AI agent development}
• ^{Experience collaborating with cross-functional teams}

^{We provide a competitive salary range for this role - which is $80,000 – $90,000 CAD depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}

^{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Flexible PTO policy}

^{📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{🏥 Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

^{We're looking for a technically strong security leader to own PolyAI's security function end-to-end. This is a hands-on role — you'll be expected to investigate incidents yourself, configure tooling directly, and earn credibility with our engineering org through technical depth, not just seniority. You'll start with one Security Engineer and scale deliberately.}

^{What You'll Own}

• ^{Security strategy and roadmap — covering cloud infrastructure, AI/LLM pipelines, voice and telephony stack, and application security.}
• ^{Hands-on incident response — owning the playbook and running it; able to diagnose what happened without relying on engineering to interpret.}
• ^{Compliance program — SOC 2 Type II, ISO 27001, GDPR, and readiness for HIPAA and PCI DSS as we expand into healthcare and financial services.}
• ^{Architecture reviews — embedded in engineering and product decisions before deployment, not after; covering AI integrations, CCaaS partnerships, and third-party model supply chain.}
• ^{Security tooling — direct ownership of SIEM, MDM, IAM, secrets management, and endpoint protection.}
• ^{Customer security reviews — leading security due diligence}
• ^{Security culture — practical training and awareness programmes; security that enables velocity rather than slowing it.}

^{What You'll Bring}

• ^{Significant hands-on security experience — you've been in the technical weeds, not just in the governance layer.}
• ^{Cloud and application security depth (AWS, GCP, or Azure) — hard requirement.}
• ^{Experience securing engineering organisations at scale; able to review IaC, read code, and write a fix when needed.}
• ^{Strong compliance track record: SOC 2, ISO 27001, NIST; HIPAA/PCI working knowledge a plus.}
• ^{Leadership capability — can build and run a small team while remaining a strong individual contributor.}
• ^{Clear communicator: translates technical risk into business impact for executive and board audiences.}

^{Nice to Have}

• ^{AI/ML security experience: prompt injection, model supply chain risk, LLM inference security.}
• ^{Voice or telephony security background: SIP, PSTN, real-time audio infrastructure.}
• ^{M&A security due diligence experience.}
• ^{CISSP, CISM, or CISA certification.}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}

^{We're looking for an Agent Design Manager to lead a multidisciplinary team of Agent Designers and Agent Design Engineers. This is a hands on leadership role for someone who sits comfortably at the intersection of conversational UX design and technical implementation - someone who thinks critically about how conversations should feel, not just how systems should work.}

^{At PolyAI, Agent Design means owning the full picture: mapping user journeys, shaping dialogue and tone, and building the underlying systems that power them - prompting, tool access, and context engineering. If you've spent your career frustrated by the artificial gap between design and engineering, this role was built for you.}

^{What you'll do:}

^{Lead and develop your team}

• ^{Lead, mentor, and grow a team of Agent Designers and Agent Design Engineers, raising the bar on both design craft and technical execution}
• ^{Set clear objectives, provide thoughtful feedback, and support the professional development of every person on the team}
• ^{Foster a culture of curiosity, collaboration, and continuous improvement, with user centred thinking at its core}

^{Own the quality of conversational experiences}

• ^{Act as the design authority for conversational UX across all agents - setting standards for tone, clarity, naturalness, and consistency}
• ^{Stay hands on with agent design and implementation, particularly on complex or high-impact projects}
• ^{Ensure every experience we ship feels intuitive and human, not scripted and robotic}

^{Drive the discipline forward}

• ^{Guide the team through the full lifecycle: from user journey mapping and conversation design through to implementation - including prompting, tool integration, and context engineering - testing, and iteration}
• ^{Build and evolve processes that balance creative exploration with reliable delivery}
• ^{Partner closely with Engineering, Product, and Project Management to advocate for design quality throughout the development lifecycle}
• ^{Stay at the leading edge of agentic AI workflows - actively experimenting with new tooling and patterns, and bringing what you learn back into how the team builds}

^{What we're looking for:}

^Required

• ^{5+ years in a technical or design adjacent role at a tech company, with genuine hands on experience - whether in conversational design, software engineering, or a combination of both}
• ^{3+ years of people management experience, with a track record of developing designers and/or engineers into stronger practitioners}
• ^{Comfortable owning a team whose primary craft is conversation design - whether you come from a design background and have grown into technical depth, or an engineering background and have developed strong UX and language sensibility, you must be genuinely invested in raising the bar on both}
• ^{Proficiency in Python sufficient to read, review, and meaningfully engage with what your team ships - engineering background candidates should be comfortable going deeper}
• ^{Actively engaged with agentic AI workflows - you may not have shipped production multi agent systems, but you are experimenting hands-on, forming opinions, and capable of leading your team into new patterns as the field evolves}
• ^{Meticulous attention to detail around language, consistency, tone, and interaction quality}
• ^{Clear, inclusive communication - able to translate between design and engineering contexts fluently}

^Preferred:

• ^{Experience designing or deploying conversational AI assistants (voice or chat) using any platform or tooling}
• ^{Familiarity with LLMs in practice: prompt engineering, tool use, retrieval, context management}
• ^{Hands-on experience with agentic frameworks or orchestration patterns - multi-step reasoning, structured workflows, tool-calling agents}
• ^{Experience with agile delivery practices - sprint planning, retrospectives, capacity management}
• ^{Experience managing external client relationships and stakeholder expectations}

^{We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.}

^{The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.}

^{UK Benefits}

^{💰 Participation in the company’s employee share options plan}

^{🏝 25 days holiday, plus bank holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{PolyAI just raised our Series D from leading investors, such as Nvidia and Khosla Ventures, bringing our total funding to $200m. We serve enterprises where customer conversation is a critical part of doing business, partnering with leading companies such as Fedex, Marriott Hotels and Unicredit. Our AI agents have proven themselves to deliver significant customer value, at some enterprises doing the work of 1000+ FTEs.}

^{We're looking for a Senior Full Stack Engineer (with strong backend skills) to join our product engineering team at a moment of exponential growth for our company.} 

^{The Supervisor Suite team’s mission is to build best-in-class conversational intelligence, LLM-powered evaluation and data tools for PolyAI’s customer service agents. Our users are customer experience leaders, business analysts and contact center managers. We enable them to answer questions such as:}

• ^{How can we automate more of our business while increasing customer satisfaction?}
• ^{Did the voice agent respect our policies and procedures?}
• ^{What do our customers think about our offering?}

^{You might work on:} 

• ^{LLM judges that evaluate our customer service AI agents for quality, safety and reliability at scale}
• ^{Smart Analyst, our flagship AI research agent for conversational data leveraging the latest agent harness and context engineering practices, to maximize insight per token}
• ^{Data pipelines that process millions of conversations daily and are at the foundation of PolyAI’s architecture}
• ^{Real-time dashboards and alerting systems providing observability of our AI agents}

^{You'll own features end-to-end, from collaborating on product direction and system design through to implementation and seeing real customers light up when they use what you've built. And because we're scaling fast, you'll get to experience what few engineers do: evolving your products and architecture in real-time as data volumes grow and customer needs expand.}

^{If you love building products that blend great UX with complex backend challenges, thrive in collaborative environments where engineers shape product decisions, and want to work on AI applications that are actually solving real business problems today, we'd love for you to join us!}

^{What You Will Do}

• ^{Full-Stack Development: Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.}
• ^{Create Intuitive Interfaces: Develop user-friendly UIs that simplify and visualise complex AI concepts.}
• ^{Champion Best Practices: Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.}
• ^{Collaborate: Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.}
• ^{Mentor and Guide: Provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.}
• ^{Optimise Performance: Improve backend workflows, streamline processes, and enhance overall system efficiency.}

^{What We Are Looking For}

• ^{Problem Solving: We are looking for people who enjoy diving into complex problems and possess high intellectual agility. Our team tackles novel challenges at the forefront of building AI agents, and is responsible for maintaining large-scale and critical services.}
• ^{4+ YOE in software engineering with a track-record of delivering complex features end-to-end in a high-ownership environment.}
• ^{Proven Expertise in Python and SQL: Extensive experience building backend systems, with a strong understanding of REST APIs. Experience with designing data schemas, building and maintaining data pipelines/ETLs (familiarity with event-driven processing is a plus).}
• ^{Frontend Confidence: Strong experience with React and JavaScript (TypeScript preferred); experience with Tailwind.}
• ^{Testing Advocate: Experience writing and maintaining unit tests in Python and JavaScript (Jest).}
• ^{Collaborative Development: Proficiency with Git and experience working in team-based development workflows.}

^{Additional Skills (Desirable):}

• ^{Knowledge of Golang.}
• ^{Experience with Next.js.}
• ^{Experience building production-grade systems incorporating LLMs}

^{We currently have multiple engineering roles open across different teams. Please apply to the one role that feels like the best match for your skills and experience.  Our Talent team will review your application against all open positions. If we believe you may be a stronger fit for another role or team, we’ll ensure your application is considered there as well.}

^Benefits

^{💰 Participation in the company’s employee share options plan}

^{🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{🏡 Flexible working from home policy}

^{🌎 Work from outside of the UK for up to 6 months each year}

^{🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{🧡 Enhanced parental leave}

^{🚲 Bike2Work scheme}

^{📚 Annual learning and development allowance}

^{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

^{🌸 Menopause care programme with Maven}

^{🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

^{🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}