*This position is fully remote/home based. Applications will be accepted from candidates based in the UK.

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. As the Publishing Operations Content Technical Lead, you are a key member of the Publishing Operations team at PLOS. In addition to being responsible for providing oversight of content publication, you play a pivotal role in ensuring that the PLOS production team is equipped with technical guidance to achieve goals that contribute to the growth and mission of PLOS.

The Publishing Operations Content Technical Lead will be the primary contact for technical support of the production workflow from content composition, through publication and beyond. In this role, you are responsible for ensuring that the composition vendor(s) and the Production team understand and follow the technical specifications. You will assist with the implementation and testing of metadata enhancements and other composition/archiving/indexing quality improvements designed by the Content Metadata Strategy Lead, including corpus-wide content conversions. You will take a lead role in identifying/developing other areas of quality improvement where processes and tagging approaches could be made more efficient, reliable, or reflective of best practices.

Responsibilities

Content Management

• Manage and consult on technical aspects of the production workflow from creation of initial deliverables through publication and beyond for all research outputs.
• Develop technical quality improvements to the Production workflows.
• Resolve and troubleshoot problems related to composition and ingestion with the production vendor.
• Monitor and resolve publishing problems, syndication and indexing issues and communicate with PLOS staff about distribution and reach of PLOS content.
• Ensure that PLOS content conforms to evolving syndication partner requirements, and work with internal stakeholders on improving the syndication process by providing technical support in the creation of new workflows/APIs.
• Identify technical issues affecting journal content and other research output production and/or display.
• Collaborate with internal and external stakeholders to ensure a quick resolution and prospective timelines.
• Train production staff on new workflows related to technical updates, as well as provide general training for new starters.
• Own end-to-end technical quality improvements across production workflows, with a deep specialization in XML-first based publishing, from issue identification through resolution, validation and sustained prevention.
• Identify systemic quality issues by analyzing recurring error reports, XML validation failures, syndication and downstream partner feedback, author-reported content or usability issues, and internally observed workflow pain points.
• Conduct root cause analysis of XML and workflow defects, distinguishing isolated errors from broader system, configuration, or process gaps.
• Design and implement preventative technical improvements, including XML structure updates, tagging guidance, validation rules, and process changes that reduce manual intervention and rework.
• Coordinate cross-functional resolution with vendors and internal teams, and ensure issues are driven through full closure.
• Document all technical decisions and improvements, updating SOPs, playbooks, and XML-related technical guidance to ensure long-term maintainability.
• Lead knowledge transfer and enablement efforts, training the broader team, including new starters, on new or updated XML-driven processes while maintaining ownership of overall workflow integrity and quality standards.

General/Technical

• Maintain and grow awareness of the wider publishing landscape, in particular as it relates to content transformation and discovery. Participate in occasional conferences related to metadata, PIDs, etc.
• Make routine recommendations to Production Manager in the implementation of new technology and tools, including potential plans for rollout and training.
• Provide technical expertise to the Digital team with planning and implementing needed system migrations and other updates that affect content and Production workflows. Serve as the primary XML subject-matter expert, ensuring schema compliance, tagging accuracy, metadata integrity, and structural consistency across all production outputs.

Vendor Management

• Maintain relationships with external archiving and indexing organizations such as PubMed, PMC, and Crossref.
• Work directly with internal and external stakeholders to document and maintain excellent quality content production workflows, including liaising directly with vendors/suppliers.
• Validate the effectiveness of implemented improvements, confirming reduced error recurrence, improved content visibility and usability, and successful downstream delivery to syndication targets.

Knowledge and Skills

• Effective time management and coaching skills
• Collaborative team player internally and externally
• Strong project management skills
• Works under tight deadlines while achieving a high standard of quality and accuracy.
• Has a growth mindset.
• Must be highly organized, detail oriented, and proactive in solving problems with the ability to set priorities and work independently.
• Effective communication skills, use of sound judgment, tact and decisiveness when working with multiple stakeholders.
• Significant publishing experience with an in-depth working knowledge of technologies used in XML-first content publication workflows.
• Substantial experience with the Journal Article Tag Suite (JATS), the ability to diagnose and confidently discuss issues and resolution, and the ability to suggest tagging solutions with internal and external stakeholders.
• A minimum of three years’ experience with archival and syndication workflows.
• Experience with Editorial Manager a plus.
• Direct experience with and knowledge of Crossref and PubMed requirements.

 Qualifications

• Bachelors Degree
• Minimum of five years’ experience managing vendors and independent contractors in different geographic locations regarding performance, monitoring and enforcement of SLAs.
• Minimum three years of direct specialist experience working in a structured data environment with mark-up language(s), preferably XML.

Physical Requirements and Work Environment

• Prolonged periods stationary at a desk and working on a computer.
• Some national and international travel may be required.
• Some flexibility to work across time zones.

*This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA.

Role Summary

The Senior Marketing Operations Manager – Platform & Automation is responsible for the optimization and day-to-day governance of our use of the HubSpot platform. This role ensures that our marketing campaigns are scalable, data is reliable, and automation drives efficiency and effectiveness across campaigns. Collaborating cross-functionally, this position is central in enabling high-performing marketing programs through robust infrastructure and data integrity.

Supervisor Responsibilities

Line management of the Email Marketing Manager.

Responsibilities

• Lead the architecture, implementation, and optimization of marketing workflows, appropriate use of lead scoring models, automations, and nurture programs in HubSpot.
• Own platform integrations between HubSpot and tools such as Google Ads, LinkedIn, social media, and other marketing platforms.
• Collaborate with the Reporting, Insights & Analysis Manager to ensure structures, systems, and tagging support accurate reporting and attribution.
• Supports the Reporting & Insights Manager with data accessibility, cleanliness, and technical enablement.
• Partner with the Senior Marketing Operations Manager (Digital) and their team to ensure seamless automation and triggered communications across email, web, social, and advertising.
• Maintain high data hygiene standards, governance, and compliance with privacy regulations (e.g., GDPR, CAN-SPAM).
• Define and document best practices and operational processes for marketing systems use.
• Evaluate and implement new HubSpot features and third-party integrations to improve marketing performance and operational efficiency.
• Support training, onboarding, and platform enablement across the marketing and communications team.
• Manage and support the Email Marketing Manager to deliver their responsibilities, coaching them and developing them.

Knowledge and Skills

• Deep marketing experience and advanced expertise in HubSpot.
• Proven track record of developing scalable marketing automation and lead management systems.
• Strong understanding of marketing data structure, lead lifecycle, segmentation, and attribution.
• Technical aptitude in APIs, tagging strategies, and automation workflows.
• Excellent collaboration skills with both technical and non-technical teams.
• Detail-oriented with strong documentation and project management capabilities.
• Experience managing complex lead flows and attribution modeling.

Qualifications

• Bachelor’s degree in Marketing, Data Analytics, or a related field; or equivalent experience

Physical Requirements & Work Environment

• Prolonged periods stationary at a desk and working on a computer
• Some national and international travel may be required occasionally
• Some flexibility to work across time zones

The base salary range we’ve established for these positions is (US): $85,000-$95,000 or (UK) £58,000- £65,500. PLOS also offers a comprehensive benefits package summarized below. 

BENEFITS: 

US:

• 401k with employer match
• Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
• Paid Vacation, 11 public holidays and sick leave
• Parental leave
• Birthday and three winter holidays days off
• Short term and long term disability insurance
• 2 days paid time off for volunteering per year
• Fully remote work environment with stipend on joining for home office 

UK: 

• Private medical insurance 
• Life assurance 
• Income protection  
• Personal accident insurance 
• Pension with up to 10% employer match 
• 25 days holidays, market competitive Maternity and Paternity leave 
• Birthday and three winter holidays days off 
• 2 days paid time off for volunteering per year 
• Fully remote work environment with stipend on joining for home office

About PLOS 

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We’re committed to equal opportunity

We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. 

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. 

Visit plos.org/careers to learn more.

*This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA.

Role Summary

The Senior Marketing Operations Manager – Platform & Automation is responsible for the optimization and day-to-day governance of our use of the HubSpot platform. This role ensures that our marketing campaigns are scalable, data is reliable, and automation drives efficiency and effectiveness across campaigns. Collaborating cross-functionally, this position is central in enabling high-performing marketing programs through robust infrastructure and data integrity.

Supervisor Responsibilities

Line management of the Email Marketing Manager.

Responsibilities

• Lead the architecture, implementation, and optimization of marketing workflows, appropriate use of lead scoring models, automations, and nurture programs in HubSpot.
• Own platform integrations between HubSpot and tools such as Google Ads, LinkedIn, social media, and other marketing platforms.
• Collaborate with the Reporting, Insights & Analysis Manager to ensure structures, systems, and tagging support accurate reporting and attribution.
• Supports the Reporting & Insights Manager with data accessibility, cleanliness, and technical enablement.
• Partner with the Senior Marketing Operations Manager (Digital) and their team to ensure seamless automation and triggered communications across email, web, social, and advertising.
• Maintain high data hygiene standards, governance, and compliance with privacy regulations (e.g., GDPR, CAN-SPAM).
• Define and document best practices and operational processes for marketing systems use.
• Evaluate and implement new HubSpot features and third-party integrations to improve marketing performance and operational efficiency.
• Support training, onboarding, and platform enablement across the marketing and communications team.
• Manage and support the Email Marketing Manager to deliver their responsibilities, coaching them and developing them.

Knowledge and Skills

• Deep marketing experience and advanced expertise in HubSpot.
• Proven track record of developing scalable marketing automation and lead management systems.
• Strong understanding of marketing data structure, lead lifecycle, segmentation, and attribution.
• Technical aptitude in APIs, tagging strategies, and automation workflows.
• Excellent collaboration skills with both technical and non-technical teams.
• Detail-oriented with strong documentation and project management capabilities.
• Experience managing complex lead flows and attribution modeling.

Qualifications

• Bachelor’s degree in Marketing, Data Analytics, or a related field; or equivalent experience

Physical Requirements & Work Environment

• Prolonged periods stationary at a desk and working on a computer
• Some national and international travel may be required occasionally
• Some flexibility to work across time zones

The base salary range we’ve established for these positions is (US): $85,000-$95,000 or (UK) £58,000- £65,500. PLOS also offers a comprehensive benefits package summarized below. 

BENEFITS: 

US:

• 401k with employer match
• Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
• Paid Vacation, 11 public holidays and sick leave
• Parental leave
• Birthday and three winter holidays days off
• Short term and long term disability insurance
• 2 days paid time off for volunteering per year
• Fully remote work environment with stipend on joining for home office 

UK: 

• Private medical insurance 
• Life assurance 
• Income protection  
• Personal accident insurance 
• Pension with up to 10% employer match 
• 25 days holidays, market competitive Maternity and Paternity leave 
• Birthday and three winter holidays days off 
• 2 days paid time off for volunteering per year 
• Fully remote work environment with stipend on joining for home office

About PLOS 

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We’re committed to equal opportunity

We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. 

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. 

Visit plos.org/careers to learn more.

*This position is fully remote/home based. Applications will be accepted from candidates based in the following US states: FL, IL, MA, MD, NY, PA, TX, VA. 

In the US, this is a union represented position as part of the Pacific Media Workers Guild, Local 39521 of the NewsGuild-Communication Workers of America.

PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. As the Publishing Operations Content Technical Lead, you are a key member of the Publishing Operations team at PLOS. In addition to being responsible for providing oversight of content publication, you play a pivotal role in ensuring that the PLOS production team is equipped with technical guidance to achieve goals that contribute to the growth and mission of PLOS.

The Publishing Operations Content Technical Lead will be the primary contact for technical support of the production workflow from content composition, through publication and beyond. In this role, you are responsible for ensuring that the composition vendor(s) and the Production team understand and follow the technical specifications. You will assist with the implementation and testing of metadata enhancements and other composition/archiving/indexing quality improvements designed by the Content Metadata Strategy Lead, including corpus-wide content conversions. You will take a lead role in identifying/developing other areas of quality improvement where processes and tagging approaches could be made more efficient, reliable, or reflective of best practices.

Responsibilities

Content Management

• Manage and consult on technical aspects of the production workflow from creation of initial deliverables through publication and beyond for all research outputs.
• Develop technical quality improvements to the Production workflows.
• Resolve and troubleshoot problems related to composition and ingestion with the production vendor.
• Monitor and resolve publishing problems, syndication and indexing issues and communicate with PLOS staff about distribution and reach of PLOS content.
• Ensure that PLOS content conforms to evolving syndication partner requirements, and work with internal stakeholders on improving the syndication process by providing technical support in the creation of new workflows/APIs.
• Identify technical issues affecting journal content and other research output production and/or display.
• Collaborate with internal and external stakeholders to ensure a quick resolution and prospective timelines.
• Train production staff on new workflows related to technical updates, as well as provide general training for new starters.
• Own end-to-end technical quality improvements across production workflows, with a deep specialization in XML-first based publishing, from issue identification through resolution, validation and sustained prevention.
• Identify systemic quality issues by analyzing recurring error reports, XML validation failures, syndication and downstream partner feedback, author-reported content or usability issues, and internally observed workflow pain points.
• Conduct root cause analysis of XML and workflow defects, distinguishing isolated errors from broader system, configuration, or process gaps.
• Design and implement preventative technical improvements, including XML structure updates, tagging guidance, validation rules, and process changes that reduce manual intervention and rework.
• Coordinate cross-functional resolution with vendors and internal teams, and ensure issues are driven through full closure.
• Document all technical decisions and improvements, updating SOPs, playbooks, and XML-related technical guidance to ensure long-term maintainability.
• Lead knowledge transfer and enablement efforts, training the broader team, including new starters, on new or updated XML-driven processes while maintaining ownership of overall workflow integrity and quality standards.

General/Technical

• Maintain and grow awareness of the wider publishing landscape, in particular as it relates to content transformation and discovery. Participate in occasional conferences related to metadata, PIDs, etc.
• Make routine recommendations to Production Manager in the implementation of new technology and tools, including potential plans for rollout and training.
• Provide technical expertise to the Digital team with planning and implementing needed system migrations and other updates that affect content and Production workflows. Serve as the primary XML subject-matter expert, ensuring schema compliance, tagging accuracy, metadata integrity, and structural consistency across all production outputs.

Vendor Management

• Maintain relationships with external archiving and indexing organizations such as PubMed, PMC, and Crossref.
• Work directly with internal and external stakeholders to document and maintain excellent quality content production workflows, including liaising directly with vendors/suppliers.
• Validate the effectiveness of implemented improvements, confirming reduced error recurrence, improved content visibility and usability, and successful downstream delivery to syndication targets.

Knowledge and Skills

• Effective time management and coaching skills
• Collaborative team player internally and externally
• Strong project management skills
• Works under tight deadlines while achieving a high standard of quality and accuracy.
• Has a growth mindset.
• Must be highly organized, detail oriented, and proactive in solving problems with the ability to set priorities and work independently.
• Effective communication skills, use of sound judgment, tact and decisiveness when working with multiple stakeholders.
• Significant publishing experience with an in-depth working knowledge of technologies used in XML-first content publication workflows.
• Substantial experience with the Journal Article Tag Suite (JATS), the ability to diagnose and confidently discuss issues and resolution, and the ability to suggest tagging solutions with internal and external stakeholders.
• A minimum of three years’ experience with archival and syndication workflows.
• Experience with Editorial Manager a plus.
• Direct experience with and knowledge of Crossref and PubMed requirements.

 Qualifications

• Bachelors Degree
• Minimum of five years’ experience managing vendors and independent contractors in different geographic locations regarding performance, monitoring and enforcement of SLAs.
• Minimum three years of direct specialist experience working in a structured data environment with mark-up language(s), preferably XML.

Physical Requirements and Work Environment

• Prolonged periods stationary at a desk and working on a computer.
• Some national and international travel may be required.
• Some flexibility to work across time zones.