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Paytm

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Product Management - Product Manager - Lending Platform

Paytm

Noida, Uttar Pradesh Product 1d ago

CST - Associate (SG) - Flights - Travel

Paytm

Bengaluru, Karnataka Uncategorized 3w ago

Product Management - Product Growth Manager - Agent

Paytm

Bengaluru, Karnataka Product 4mos ago

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Product Management - Product Manager - Lending Platform

Paytm · Noida, Uttar Pradesh

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Product Noida, Uttar Pradesh Bengaluru, Karnataka Posted May 16, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Expectation:

• Working closely with vertical product managers/ business leads to understand product use cases, customer journeys, business applicability and impact of each use case.

• Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables

• Make sure that clear, simple, and technically sound decisions are made

• With your strong domain knowledge of lending platforms, we expect you to provide your subject matter expertise in requirements solutioning

• Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them

• Lead product team processes (Agile/Scrum) and manage expectations and track roadmap regularly

• Be involved in what your team is building - Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management).

Superpowers that will help you succeed in this role:

• Bachelor’s degree in engineering, computer science and/or related field

• Professional experience in a product management or analytical role with hands on experience in banking processes

• Having deep understanding of Lending and LMS (Loan Management System) Platform(s) in Product Management role building credit platform products Knowledge of Fintech/ BFSI/ Lending domain

• Exp should be in between 3 - 8 years, out of which minimum 3 years in product management.

• Solutions orientated within a high-energy and fast-paced work environment

• Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features

• Possess excellent oral, written, verbal and interpersonal communication skills

Why join us:

• A collaborative output driven program that brings cohesiveness across businesses through technology.

• Improve the average revenue per use by increasing the cross-sell opportunities.

• A solid 360 feedback from your peer teams on your support of their goals.

Respect that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.

It’s your opportunity to be a part of the story!

Ready to apply?

Apply to Paytm

Paytm

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CST - Associate (SG) - Flights - Travel

Paytm · Bengaluru, Karnataka

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Uncategorized Bengaluru, Karnataka Posted Apr 21, 2026

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Responsibilities:

Customer Experience:

Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries.

Identify and address trends in customer complaints and feedback.

Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.

Operational Excellence:

Implement process improvements and best practices to enhance team productivity and customer satisfaction.

Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.

Stay up to date on industry trends and best practices in customer service.

Qualifications

Collaborate with other departments to resolve customer issues and improve the platform.

Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.

Why Join Us:

1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!

Ready to apply?

Apply to Paytm

Paytm

View all jobs →

Product Management - Product Growth Manager - Agent

Paytm · Bengaluru, Karnataka

Apply now

Product Bengaluru, Karnataka Posted Dec 30, 2025

About Paytm:

Skills that will help you succeed in this role

- 3–6 years of core Product Management experience, specifically within high-growth consumer or partner-facing product charters.

- Proven track record in scaling products and owning KPI outcomes, preferably at new-age internet leaders (e.g., Zomato, Swiggy, Flipkart, Amazon, MMT or equivalent).

- Strong preference for candidates with platform-thinking capabilities - those who can look beyond the immediate sprint to architect 1-year scalable roadmaps across multiple business verticals.

- Must possess a 'data-first' mindset, with the ability to move beyond basic reporting to derive actionable insights

- Hands-on experience with product analytics suites (e.g., Amplitude, Mixpanel, Google Analytics or Clevertap) and prevalent visualization tools

- Candidates with hands-on experience of building Data Science, Machine Learning, AI native products to be preferred.

- Hands-on experience in using AI tools or Agentic AI for wireframing, workflows, prototyping, documentation, data analysis & generating insights.

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

Ready to apply?

Apply to Paytm

Paytm

View all jobs →

Paytm

Product Management - Product Manager - Lending Platform

CST - Associate (SG) - Flights - Travel

Product Management - Product Growth Manager - Agent

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