Multi-site Dermatology Group Seeks Recruiter

Optima Dermatology is recruiting a Recruiter to join our Practice Support Center, based in Portsmouth, NH.

Position Details:

Reporting to the Director of Human Resources, the Recruiter will support the full-cycle recruitment process for all clinical support positions. This includes drafting and advertising positions, identifying and screening applicants, actively sourcing, scheduling, and coordinating interviews.

Responsibilities:

• Review applications and identify qualified candidates for further consideration
• Schedule and conduct initial phone or video screens and share candidate summaries, resumes, and notes with hiring managers
• Schedule video and coordinate in-person interviews for departmental leaders
• Source additional talent by utilizing a variety of techniques, tools, and sourcing channels, contacting passive candidates, and building pipelines for future hiring needs
• Draft and update job descriptions and manage posts across all channels, including job boards, posting sites, social media, etc.
• Maintain and update our Applicant Tracking System (Greenhouse), ensuring candidate data is accurate and up to date
• Assist in preparing recruitment reports and ensuring data accuracy
• Participate in weekly and monthly pipeline meetings and provide updates on candidate activity and progress
• Collaborate with other members of the recruitment team to support recruitment campaigns and employer branding efforts
• Provide coordination and support to hiring managers throughout the recruitment process
• Learn and apply recruiting best practices under the guidance of HR leadership

Qualifications:

• Bachelor’s degree or relevant work experience
• 2+ years of recruiting, HR, or related experience
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Detail-oriented with a high level of accuracy in work
• Comfortable working in a fast-paced, team-oriented environment
• Experience with sourcing, tracking, and managing candidates within a robust ATS and/or CRM (Greenhouse preferably)
• Demonstrates ability to work in conjunction with other key functions, and hiring managers in a comprehensive team approach
• Strong communication skills, both written and verbal
• Technologically savvy
• Self-motivated with a willingness to learn and grow in the role

Compensation

The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients’ lives and building the most defensible healthcare services platform in the country.

Benefits

Our benefits include generous health, dental, vision, disability, and life insurance.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Multi-site Dermatology Group Seeks Human Resources Generalist

Optima Dermatology is recruiting a Human Resources Coordinator to join our Practice Support Center, based in Portsmouth, NH.

Position Details:

The Human Resources Coordinator plays a critical role in supporting the organization through a period of growth, operational improvement, and cultural evolution. This role is responsible for coordinating onboarding for clinical and non-clinical employees, maintaining HR documentation, and ensuring seamless day-to-day HR operations.

This position is designed for a hands-on HR professional who thrives in execution, coordination, and continuous improvement, and who is interested in growing their scope and ownership over time through mentorship and partnership with senior HR leadership.

Responsibilities:

Employee Lifecycle Administration & Coordination

• Own and coordinate the employee lifecycle from offer acceptance through exit, ensuring a consistent, well-organized experience for employees and managers.
• Coordinate onboarding logistics and transitions from pre-hire through Day 1 and early tenure.
• Administer offboarding processes, including exit interviews, documentation, and system updates.
• Maintain accurate employee lifecycle records and data in Paylocity, partnering with Payroll & Benefits to ensure data integrity.

Performance Management & Engagement Programs

• In partnership with HR leadership, coordinate and administer performance management cycles, including timelines, communications, system setup, and follow-through.
• Support employee engagement initiatives such as surveys (eNPS), recognition programs, and culture-building efforts.
• Partner with HR leadership to translate engagement insights into follow-up actions and improvements.

HR Operations & Process Improvement

• Identify gaps, inefficiencies, and breakdowns in HR processes and participate in process improvement efforts.
• Maintain HR SOPs, templates, and workflows.
• Support cross-functional HR initiatives and special projects as needed.
• Conduct or acquire background checks and employee eligibility verifications.

Qualifications:

• Ability to act with integrity, professionalism, and confidentiality.
• Bachelor’s degree or equivalent.
• Multiple years of human resource experience preferred.

• Prior experience in an HR Coordinator or HR Operations role with exposure to employee lifecycle administration.
• Experience coordinating onboarding, performance cycles, or engagement initiatives.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and comfort working in HR systems (Paylocity or similar preferred).
• Strong communication skills and the ability to partner effectively with employees, managers, and senior HR leaders.
• Interest in professional growth and developing broader HR capability over time.

Compensation

The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients’ lives and building the most defensible healthcare services platform in the country.

Benefits

Our benefits include generous health, dental, vision, disability, and life insurance.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Multi-site Dermatology Group Seeks Patient Support Biologics Representative - REMOTE

Optima Dermatology is recruiting a Patient Support Biologics Representative 

About Us

Founded by a team of board-certified dermatologists and healthcare leaders, Optima Dermatology & Medical Aesthetics is a network of practices dedicated to medical dermatology, Mohs surgery, aesthetics, and clinical research. With practices throughout Indiana, Ohio, New Hampshire, and Maine, we are committed to increasing access to expert dermatology care and delivering an unparalleled patient experience. Our family of practices include Optima Dermatology, Optima Research, Advanced Dermatology and Skin Cancer Center, The Dermatology Center of Indiana, The Indiana Clinical Trials Center, and The Indiana Skin Cancer Center.

Our Mission

Optima Dermatology & Medical Aesthetics is revolutionizing skin care. Our mission centers on creating greater access to expert dermatology care and delivering an unparalleled patient experience. With a focus on excellence and innovation, our world class team is highly engaged, mission-driven, and inspired to set the new standard in dermatology. Our guiding principle is to treat each and every patient as we would want our friends and family to be treated, and we are committed to being your trusted experts in all aspects of skin care.

Position Details:

A Biologics Coordinator on the Patient Services team is responsible for providing world-class customer service to all callers, Optima Dermatology patients and community members. They are responsible for building strong relationships, communicating effectively, and performing at a high level consistently to support assigned practices.  Utilizing multiple systems and leveraging technology, they address all Biologics new starts, reauthorizations, appeals, denials, and other requests from our practices.

They will work as a team with the medical assistants to support patient/caller needs within their scope. They will communicate updates with the provider, office staff, patients, specialty pharmacies, and pharmaceutical companies/hub vendors. They provide detailed information regarding status updates on biologics, support patients throughout the process, maintain communication with all parties, and plan for continued support, while maintaining compliance. 

A Biologics Coordinator maintains active involvement in the industry and keeps the organization informed of updates and programs. They also stay up to date with our Clinical Research Trials and will refer potential patients that may be candidates for trials.

Responsibilities:

• Answer Biologics incoming calls and voicemails to practices and direct patients as needed
• Process all new starts, and existing prior authorizations, appeals, etc.
• Educate patients on next steps for therapy, both after approval and denials
• Assist patients in getting enrolled in pap programs
• Work with specialty pharmacies and hub vendors
• Send and refill prescriptions to specialty pharmacies
• Reviews medical history and counsel patients regarding their clinical status and needs
• Assist patients in staying compliant with biologic medication
• Knowledgeable of all biologics and each assistance program
• Provides patient instructions verbally or in writing when necessary for Biologics
• Demonstrates effective call handling, including upset/dissatisfied customers
• Ability to manage calls in an organized manner, including trouble shooting issues and actively problem solving
• Ability to perform at high levels in listening skills and problem analysis.
• Works collaboratively with staff across service lines
• Displays in-depth knowledge of all departments at Summit
• Follows all HIPAA guidelines and complies with annual training
• Demonstrates an awareness and sensitivity towards patient/family rights
• Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
• Ability to perform job duties at high levels using computer-based scheduling programs.
• Other duties as assigned

Minimum Qualifications:

• Medical experience/two years’ experience with biologics
• Prior dermatology experience
• Excellent verbal and written communication skills, including but not limited to use of proper grammar and phone etiquette
• Excellent customer service skills
• Strong interpersonal skills; must be able to work with a team and receive constructive feedback
• Excellent active listening skills and problem-solving ability
• Must be able to maintain composure and professionalism even during high stress situations
• Proficiency in Microsoft Office programs

Job Title: Marketing Manager

Position Overview

We are seeking a highly organized, data-driven Marketing Manager to lead patient acquisition and retention initiatives at a fast-growing dermatology group with de novo expansion of 5-7 new practice launches per year. This individual will partner closely with the VP of Marketing to develop practice-level strategies that build awareness in each territory, drive patient volume, optimize marketing spend, and support scalable growth.

This role blends strategic oversight with hands-on execution. The Marketing Manager will lead day-to-day marketing operations, manage campaign planning, ensure adherence to budgets, and oversee the Digital Marketing Specialist, Marketing Assistant and Graphic Designer. In partnership with the individual producer roles on the team, the Marketing Manager will oversee a Google Ads consultant, copywriter, and website developer. The ideal candidate is both a strong operator and a strategic thinker who understands how to translate performance data into actionable insights. 

Key Responsibilities

Strategic Planning & Practice-Level Marketing

• Partner with the VP of Marketing to develop marketing strategies across paid digital, SEO, organic social, email campaigns, radio, TV, billboards, direct mail and local partnerships, tailored to meet new patient acquisition needs and overall practice forecasts.
• Using data and analytics platforms (Salesforce, PowerBI, Google Analytics), monitor and report on performance metrics including new patient acquisition, CPA, and ROI. Identify optimization opportunities and make recommendations based on performance data.
• Own project management of new practice and provider launches and campaign calendars and oversee channel execution by direct reports to meet timelines and forecast expectations.
• Ensure all marketing initiatives align with establish brand guidelines, voice, positioning, and visual identity, maintain consistency in messaging, and apply core brand principles to campaign planning

Campaign Management & Execution Oversight

• Own and manage the master marketing calendar across all locations
• Ensure timely execution of campaigns across paid digital, email campaigns, blogs radio, TV, events, and mailings.
• Maintain alignment between marketing activities and provider capacity and business goals

Team Leadership & Development

• Directly manage a Digital Marketing Specialist, Marketing Assistant and Graphic Designer
• Provide clear direction, prioritize workloads, and ensure high-quality execution of day-to-day marketing activities
• Mentor team members and support their professional development
• Oversee execution of marketing efforts to ensure best practices are followed, and step in as needed to support hands-on execution and problem-solving

Cross-Functional Collaboration

• Partner with contact center, practice managers, regional directors, medical community and providers to align marketing with patient access and capacity
• Collaborate with analytics teams to ensure accurate tracking and reporting of lead sources and patient conversion

Qualifications

• Bachelor’s degree in Marketing, Business, or related field
• 5–7+ years of marketing experience, preferably in healthcare or multi-location organizations
• Experience high-growth environments strongly preferred
• Proven ability to manage budgets and drive ROI-focused marketing strategies
• Experience managing direct reports preferred

Required Skills & Expertise

• Strong understanding of omnichannel marketing strategy and brand fundamentals, including positioning, messaging frameworks, and value proposition
• Experience maintaining brand consistency across multiple locations and channels
• Ability to balance strategic planning with hands-on execution
• Highly adaptable and highly organized with strong project management and prioritization skills
• Data-driven mindset with the ability to translate insights into action
• Excellent communication and presentation skills

Key Competencies

• Operational rigor and attention to detail
• Accountability for performance and outcomes
• Agility in a fast-paced, evolving environment
• Collaborative leadership style
• Problem-solving and continuous improvement mindset

Work Environment

Hybrid work environment (4 days in office after onboarding and training period) with periodic travel to practice locations as needed

About Us

Optima Dermatology Partners is a rapidly growing, multi-site dermatology group dedicated to revolutionizing skin care. Our mission-driven team is committed to providing exceptional patient care while building the most defensible healthcare services platform in the country. We pride ourselves on a collaborative, engaging, and high-performing culture where your work truly makes a difference.

Position Summary

We are seeking an experienced Senior Accountant to support complex healthcare accounting functions across our growing dermatology platform. This role will be responsible for healthcare revenue recognition, provider compensation calculations, lease accounting, fixed assets, and payroll accounting. The Senior Accountant will partner closely with clinical operations, revenue cycle, payroll, and finance leadership to ensure accurate financial reporting, compliance with U.S. GAAP, and strong internal controls across multiple medical entities.

Key Responsibilities

Healthcare Revenue Recognition

• Prepare and review monthly revenue recognition related to professional medical services in accordance with U.S. GAAP
• Reconcile revenue between practice management systems, billing platforms, and the general ledger
• Analyze payer mix, collections, adjustments, and contractual allowances in coordination with revenue cycle teams
• Support audit, compliance, and regulatory requests related to healthcare revenue recognition

Provider Compensation Accounting

• Calculate and record bi-weekly and monthly provider compensation, including collections-based, and incentive compensation models
• Reconcile provider compensation accruals to payroll and payments
• Maintain detailed schedules supporting provider compensation
• Partner with operations, payroll, and HR to ensure accurate and timely provider payments

Lease Accounting (ASC 842)

• Maintain lease schedules for medical offices, surgical suites, and clinical space in accordance with ASC 842
• Record and reconcile right-of-use assets and lease liabilities
• Support new site onboarding, lease modifications, renewals, and terminations
• Prepare audit-ready documentation and disclosures related to lease accounting

Fixed Assets & Medical Equipment

• Maintain fixed asset records for medical equipment, leasehold improvements, and IT assets
• Ensure proper capitalization, depreciation, and disposal in accordance with company policy
• Reconcile fixed asset subledger to the general ledger monthly
• Support physical inventory tracking and audit requests related to medical equipment

Payroll & Benefits Related Accruals

• Record payroll journal entries and related accruals, including wages, benefits, bonuses, and payroll taxes
• Reconcile payroll-related balance sheet accounts
• Partner with payroll and HR teams to resolve discrepancies
• Support payroll audits and compliance requirements

Month-End Close & Financial Reporting

• Prepare and review journal entries, account reconciliations, and supporting schedules for assigned healthcare entities
• Ensure timely and accurate month-end close
• Assist with financial statement preparation, variance analysis, and management reporting
• Support internal and external audits, including preparation of PBC schedules

Process Improvement & Internal Controls

• Identify opportunities to improve accounting processes, documentation, and internal controls in a healthcare environment
• Support system integrations between clinical, billing, payroll, and ERP systems
• Maintain audit-ready documentation and compliance support

Qualifications

• Bachelor’s degree in accounting, Finance, or related field
• 5+ years of progressive accounting experience, preferably in healthcare or multi-entity environments
• Strong understanding of U.S. GAAP, including healthcare revenue recognition and ASC 842
• Experience with provider compensation or collections-based compensation models
• Payroll accounting experience required
• Proficiency with ERP/accounting systems such as Sage Intacct, NetSuite, SAP, or similar
• Advanced Excel skills
• Strong organizational, analytical, and communication skills

Preferred Skills

• Experience in medical practice management, physician services, or healthcare platforms
• Familiarity with revenue cycle operations and payer dynamics
• Process improvement or Lean/Six Sigma experience
• Experience supporting audits in a healthcare environment

Compensation & Benefits

• Competitive salary and performance-based incentives
• Comprehensive benefits package including health, dental, vision, disability, and life insurance
• 401(k) with company match
• PTO and paid holidays
• A collaborative, mission-driven healthcare environment supporting work/life balance

Job Title: Digital Marketing Specialist

POSITION OVERVIEW:

Optima Dermatology & Medical Aesthetics is seeking a Digital Marketing Specialist to join our collaborative, growth-focused marketing team. This is a producer role that plays a key part in driving new patient acquisition and retention through digital marketing initiatives.

The Digital Marketing Specialist will own the day-to-day execution on and optimization of paid Meta campaigns, Google Ads, Marketing Cloud, SEO strategy, and website updates. This is a highly collaborative role within the marketing business unit, partnering with other team members on the content calendar and new practice and provider launches. This position requires strategic and analytical thinking and strong attention to detail.

Reporting to the Marketing Manager and VP of Marketing, this individual will play an integral role in driving measurable growth and supporting new practice and provider launches across the organization. The primary responsibilities of the role are listed below:

Meta Ads Management + Optimization

• Manage paid social advertising campaigns for Instagram and Facebook. Collaborate with marketing team on editorial/promotional calendar, creative assets and ad copy and regularly implement and test new digital ad content based on performance.
• Generate reporting for Meta ads and make recommendations on future campaigns to optimize ROI and pursue continuous improvement across digital campaigns.
• Stay informed on updates to platform algorithms and implement adjustments to ad campaigns to optimize performance.

Google Ads

• Collaborate with marketing team and Google Ads consultant to ensure new Google Ads search & display campaigns are launched to support practice and provider launches
• Track and implement creative updates to Google Display ads and generate reporting on performance
• Meet with Google Ads consultant to understand optimizations and performance
  
  

SEO + Website

• Update website, Google my business profiles and other online listings for all new practice and provider launches. Maintain accuracy ongoingly for digital assets.
• Manage ongoing enhancements to brand websites through content updates and regular audits of existing pages.
• Collaborate with Marketing team and external copywriter to assist with content production for blog articles, leveraging analytics to drive content creation, and updating content on the website.
• Manage day-to-day execution of SEO strategy through optimizations to the website and across digital presence.
• Provide reporting on key metrics using Google Analytics and performance tracking tools

Email Campaigns

• Manage timely content planning of monthly email newsletters for multiple locations, collaborating with graphic designer on template designs and Marketing Manager and copywriter on content.
• Set up and schedule email newsletter sends and track email campaign performance within Marketing Cloud.
• Add new practices to existing Marketing Cloud journeys.
• Monitor and optimize existing automated email journeys, and collaborate with contractor and IT/data team to implement new automated journeys

Job Requirements

• Bachelor's degree in marketing, advertising or related field.
• Minimum of 3 years in a marketing role.
• High proficiency in Meta Ads Manager.
• Hands on experience with web analytics and A/B testing tools.
• Knowledge of SEO factors and key algorithm updates is preferred.
• High attention to detail is required, must be thoughtful about promoting clear and accurate patient facing materials.
• Experience with email campaign platforms.
• Strong drive to analyze campaign performance and use findings to optimize future activations.
• Excellent written and oral communication including copywriting, proofreading, and editing social content and digital assets.
• Exceptional organizational skills, project management, detail oriented, excellent collaboration skills with a service-minded approach and ability work independently on prioritized tasks.
• Driven by a fast-paced environment and growing organization, with the ability to focus on multiple priorities and open to shifting focus as priorities change.
• Open to accepting constructive feedback, demonstrate positive attitude and pride in workmanship.

Platforms we use:

• Asana
• Google Ads & Analytics
• Meta
• WordPress
• Sprout
• Canva
• Chatmeter
• Salesforce and Marketing Cloud
• PowerBI
• CallRail
• Moz

Optima Dermatology & Medical Aesthetics Overview

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Multi-State and Multi-Site Dermatology Group Seeks Payor Contracting & Partnerships Senior Analyst

Optima Dermatology is recruiting a Payor Contracting & Partnerships Senior Analyst to advance Optima’s commitment to make payor partnerships a strategic advantage for our practice. This full-time position is based out of our Portsmouth, NH corporate office.

Position Details:

Our philosophical approach toward Payors at Optima is one of collaboration to bring our patients and our Payor partners’ members value, including our unique approach toward increasing access to the highest quality care and providing complex Mohs surgeries in an office setting that are typically done in a HOPD. We have built strong payor relationships by demonstrating the value we add through increased access to high quality dermatologic care in underserved areas and performing complex surgeries at a fraction of the cost of alternative settings. The shared goal between Payors and Optima of early detection and treatment affords better patient outcomes with less invasive procedures and can significantly reduce healthcare costs for both patients and Payors. 

In this role you will support all aspects of payor contracting, including analysis, developing and executing on a strategy for each deal, developing presentations for payor meetings, and owning all administrative and coordination functions associated with the department. Payor contracting analysis includes leading and executing on all analytics related to market position, pricing models and fee schedule analysis, and continuously enhancing Optima’s processes and analytics for payor contracting. Two other key elements of the role are 1) Managing all communications with payors and 2) developing thoughtful presentations for all meetings with payors which are designed to advance our negotiations. A successful team member in this role will be results oriented and driven to build long-term relationship with payors. Effective results are measured by the outcome of a contract renewal.

Responsibilities:

Deals/Negotiations

• Model Payor position in each market, accounting for revenue, utilization, provider type, and lines of business, and product differentials through thoughtful navigation of challenging or fragmented data environments.
• Produce white papers to thoughtfully present payor relativity and provider relativity clearly targeted for to your intended audience.
• Continuous analysis of data to generate useful and compelling insights that can inform negotiations and may be presented to payors to advance our position

• Develop and continuously improve Optima’s value proposition presentation materials for all Payor related discussion, both internal and external.
• Produce PPT presentations in advance of all meetings with payors; all presentations should present a clear and compelling narrative.

• Map out a clear negotiation strategy for each deal in advance of discussions with Payors.

• Maintain schedule and develop ideas for periodic outreach with practice updates, especially during non-negotiation periods.

• Review and negotiate contracts through to signature (including managing Optima leadership review and approval), particularly for any terminations or contract extensions.

Other

• Maintain detailed notes of all communications with Payors, particularly contact details, communications (calls and emails), updated strategies on how to achieve goals, and planned next steps in our CRM (Salesforce) and in a Word document.
• Utilize Asana for project management and prioritization of deals, goals, request intake and prioritization, and other action items and assignments to individuals on the Optima team.
• Maintain detailed tracking of all Payor contract renewals and notices, and deal terms and update any time a deal is completed. Review on a weekly basis with Optima leadership.
• Track and report on department KPIs tracked at regular cadences.
• Maintain contracts and fee schedules for all Payors.
• Plan deals for the next twenty-four (24) months and develop target outcomes for each deal.
• Review chargemasters following the completion of deal negotiations, and not less than every six (6) months to ensure charges are never less than highest contracted rate.

Skills & Attributes  

• Expertise in producing detailed analyses, modeling, collecting data; with the ability to design and produce data models
• Experience leading or supporting complex negotiations
• Strategic in ability to develop, quantify, explain, and present valuable ideas to advance a negotiation
• Highly proficient in developing and preparing PPT presentations
• Excellent communication skills both verbal and written that translate to presentations, white papers, letters, and email correspondence with an eye toward moving a negotiation forward to a desired outcome.
• Highly organized and detail oriented, with strong ability to manage to multiple deadlines and closing the loop with key stakeholders
• Results and outcomes oriented
• Strong work ethic and highly motivated; will get the job done, self-starter, energized by fast paced environment.
• Technologically savvy with the aptitude to learn new systems and processes that drive efficiencies. Examples include Salesforce (CRM), Asana (project management), Modernizing Medicine (practice management), Microsoft Office, including Excel (modeling), navigating SharePoint and other file management applications.
• Articulate, present well, compelling presence
• Must be solution oriented.

Experience 

• 2+ years of experience in an external facing role with strong interpersonal skills and proven ability to establish a rapport with external stakeholders

• Proven experience in payor contracting, either direct contracting or a supporting role required. Payor Network Management experience preferred
• Experience developing strategies with subsequent presentations and proposals
• Strong project lead/management skills

Capacity and Abilities 

This is a demanding role that requires strong ownership, initiative, and the ability to perform effectively in a fast-paced environment. Successful candidates are comfortable working independently, navigating imperfect data and systems, and taking responsibility for driving work forward.

The role requires the ability to learn quickly, adapt to evolving priorities, and deliver thoughtful, high-quality work under tight timelines.

Candidates should be prepared to invest significant time and effort to learn the role, develop analyses, presentations, and negotiation strategies that support successful outcomes.

During onboarding and training, candidates will be expected to ramp up quickly and demonstrate steady progress toward proficiency in the role.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.

Position Details:

The Senior People Operations Partner is a critical leadership role responsible for stabilizing and strengthening core people operations during a period of rapid growth and organizational change. This role sits between tactical execution and strategic HR leadership, ensuring that foundational processes, compliance, and employee experience are managed consistently and effectively.

This position partners closely with HR leadership to oversee employee relations workflows and drive operational rigor. The role is designed to bring structure, judgment, and accountability to complex HR workstreams while helping prepare the organization for continued growth and future transitions.

Responsibilities:

People Operations Oversight

· Manage and oversee core people operations workflows, ensuring consistency, clarity, and follow-through across the employee lifecycle.

· Partner with HR leadership to prioritize and sequence work during periods of high volume or risk.

· Identify operational gaps, breakdowns, or recurring issues and lead efforts to stabilize and improve processes.

Employee Relations

· Manage employee relations processes in close partnership with HR leadership.

· Support intake, documentation, and coordination of ER matters while escalating judgment-based decisions appropriately.

· Help establish ER SOPs, tools, and escalation frameworks to reduce risk and improve consistency.

Leave of Absence Administration

· Administer leave of absence processes (medical, parental, personal) from intake through return-to-work, including tracking, documentation, and communication.

· Partner with senior HR leadership on policy interpretation and non-routine situations.

HR Process Design & SOP Development

· Lead the development and documentation of HR processes, templates, and SOPs across key workstreams (ER, onboarding, lifecycle events, compliance).

· Ensure processes are scalable, auditable, and aligned with compliance requirements.

· Partner with HR leadership to standardize workflows and reduce reactive, one-off decision-making.

Performance Management & Engagement Programs

· In partnership with the HR Coordinator, administer performance management cycles, including timelines, communications, system setup, and follow-through.

· Support employee engagement initiatives such as surveys (eNPS), recognition programs, and culture-building efforts.

· Partner with HR leadership to translate engagement insights into follow-up actions and improvements.

Cross-Functional Partnership

· Partner with Practice Management, Operations, and Finance to improve coordination, communication, and handoffs.

· Serve as a consistent HR point of contact for operational questions that require context, follow-through, or process clarity.

· Support leaders and managers with guidance on HR processes, expectations, and best practices.

Special Projects & Stabilization Initiatives

· Lead or support special HR initiatives focused on stabilization, compliance remediation, and operational improvement.

· Partner with HR leadership on system clean-up efforts, audits, and readiness activities tied to growth or expansion.

· Support readiness efforts related to new locations, regulatory requirements, and organizational scale.

Qualifications:

· Bachelor’s degree required.

· 2–3 years of direct employee relations experience, preferably in a healthcare environment.

· Demonstrated experience managing core people operations across the employee lifecycle.

· Strong working knowledge of HRIS platforms, with experience maintaining accurate employee data, supporting lifecycle transactions, and partnering on system clean-up or audits (Paylocity preferred).

· Experience developing or documenting HR processes, SOPs, templates, or workflows to streamline operations and improve consistency.

· Proven ability to partner with and influence cross-functional stakeholders and people managers during periods of high growth and change.

· Strong organizational and follow-through skills.

Compensation

The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients’ lives and building the most defensible healthcare services platform in the country.

Benefits

Our benefits include generous health, dental, vision, disability, and life insurance.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.