About the Role 

Ophelia’s Telehealth Triage RN are the primary point of contact for active Ophelia patients with clinical questions or needing additional support. Triage RNs have experience working with patients with substance use and are comfortable conducting ongoing medication management, performing check-in calls and urine drug screens, assessing bridge prescription requests, and identifying escalation events requiring clinical oversight. We are looking for a full-time Telehealth Triage RN to work 40 hours per week with the following schedule: 

Sunday - Thursday 10am - 6pm. Your schedule may include some weekends off with rotation on Friday. 

Duties and Responsibilities:

• Manage inbound clinical communication with patients
• Manage all bridge prescription requests
• Provide brief interventions using evidence-based treatments such as behavioral activation, problem-solving treatment, and other focused treatment activities, as needed
• Troubleshoot pharmacy issues
• Conduct check-in calls for our most vulnerable patients
• Identify and manage escalation events and triage non-progressing or complex patients to clinicians
• Support medication management by communicating with patients regarding medication dosing, interactions, and taking meds as prescribed; discussing comfort medications during the induction phase, and educating patients on proper dosing method of buprenorphine
• Facilitate communication with all clinicians about active clinical issues
• Provide thorough documentation in EMR on all patient encounters

Training, Schedule, and License Requirements:

• Full-time (40 hour) availability; Sunday - Thursday 
• Registered Nurse
• Active License in Compact State; Active NY License (can't live in NY) 
• Rotating availability to support flexible scheduling needs
• OUD experience (preferred)

Our Benefits For Full-Time Employees Include:

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role 

Ophelia is entering a new chapter of scale. As we expand our reach, we are looking for a Senior Manager of Service Design & Workforce Management to lead the evolution of our patient services infrastructure. This is a high-impact role sitting at the intersection of Capacity Planning and Process Engineering, designed for a leader who loves to build from the ground up.

Your mission is to engineer a high-precision, intent-based operation. You will be the architect of a predictive engine that anticipates patient needs across SMS, phone, and ticketing channels. By combining data-driven forecasting with smart service design, you will help us achieve an efficient patient-to-coordinator ratio, ensuring our care remains both high-quality and optimized as we grow toward 2027.

What you’ll work on:

• Design the Future State: Lead the discipline of Workforce Management at Ophelia. You’ll implement sophisticated Erlang C-based models that ensure we always have the right support available for our patients at the right interval.
• Engineer Intent-Based Routing: You will design the logic that identifies a patient’s specific needs and routes them to a coordinator with the corresponding skill. You’ll ensure our systems handle triage seamlessly so our team can focus on care.
• Cross-Functional Orchestration: Partner closely with a variety of teams including our frontline coordinators, clinicians, and clinical operations to translate complex care workflows into technical requirements. You'll work hand-in-hand with our Tech team to ensure our platforms and tools support the practical reality of day-to-day patient care. 
• Optimize the "Coordinator Journey": Map out our internal workflows to identify opportunities for automation. You’ll design UI/UX improvements and data integrations that surface the "story of the patient" immediately, reducing manual search time.
• Own the Roadmap: Serve as the business owner for our CCaaS and WFM platforms (exploring tools like Talkdesk and Genesys). You will prioritize high-frequency tasks for automation each quarter to consistently buy back capacity for the team.
• Partner for Impact: Work closely with Finance and Executive leadership to develop ROI models and staffing proposals. You’ll use evidence-rooted insights to justify headcount and tooling investments that support our expansion.

What we’re looking for:

• Professional Experience: 5+ years in WFM Strategy, Operations Leadership, or Service Design. We welcome backgrounds from high-growth tech, startups, or the vendor space—healthcare experience is a plus, but not a requirement.
• WFM Expertise: You have a deep, technical mastery of volume forecasting, interval-level staffing, and Erlang C models. You understand industry standards and how to apply them to a modern omnichannel environment.
• Collaborative Leadership: You excel at working across diverse teams—from clinicians and engineers to frontline staff. You have a proven ability to align stakeholders with different priorities toward a shared operational goal.
• A Builder’s Mindset: You enjoy the "scrappy" phase of growth. You are comfortable building initial baselines and manual models while working toward the implementation of enterprise-grade tools.
• Data-Driven Communication: You are rooted in evidence. You can translate complex analytics into clear, executive-level presentations that lead stakeholders through change.
• Technical Fluency: Familiarity with omnichannel CCaaS routing and WFM software (e.g., Nice, Five9, or Genesys) and an interest in how EMR integrations can drive efficiency.

Our Benefits Include:

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

We are seeking a people-first Revenue Cycle Management (RCM) Supervisor to lead a seasoned billing and financial counseling team in a high-growth, fast-paced healthcare environment. This is a pivotal role for a confident, emotionally intelligent leader who thrives on building trust and driving accountability within an experienced team.

The ideal candidate possesses an early-stage company mindset—someone who isn’t just managing a process, but is actively shaping the messaging and playbooks that will define our revenue cycle operations. You will be responsible for overseeing complex medical billing and collections while fostering a culture of high performance, accuracy, and professional growth.

Key Responsibilities

Collaborative Leadership & Team Partnership

• Empower Experts: Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration.
• Professional Growth: Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment.
• Unified Alignment: Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes.
• Resilience & Depth: Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability.
• Effective Communication: Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue.

Operational Excellence & Revenue Integrity

• End-to-End Oversight: Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing.
• Data-Driven Insights: Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions.
• System & Regulatory Stewardship: Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements.
• Reporting: Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health.

Workflow Optimization

• SOP Evolution: Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable.
• Strategic Escalation: Act as a resource for the team on complex insurance issues and patient collections, providing solution-oriented support.
• Resource Coordination: Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for the team during high-volume periods.

Qualifications

• Demonstrated leadership: Minimum of 5 years of experience in medical billing and collections, 1+ years of experience in supervisory roles.
• People-first leader: Dedicated leader who can inspire and empower a team, driving measurable outcomes and individual growth
• RCM knowledge: Expertise in handling medical denials, payer issues, and reimbursement rates.
• Systems fluency: Proficient in billing software and insurance portals, with the ability to manage staff access and ensure technical tools are used effectively.
• Fiscal accountability: Experienced in coordinating month-end close processes, including the accurate processing of write-offs and financial reporting.
• Strong communicator: Ability to handle escalations and internal discussions with a calm, solution-oriented approach.
• Adaptability: Comfortable in a growing company; able to help a team stay organized and effective during periods of change.

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to guide prospective patients through the first steps of Ophelia’s program, help prospective patients overcome initial barriers to treatment, and use data to track enrollment and explore opportunities for growth. Enrollment Coordinators are responsible for engaging new patients in care through direct outreach (cold calling), responding to referrals, and triaging prospective patients. In short, the Enrollment Coordinator will ensure that Ophelia’s mission spreads to those who need it most.

As an early and core member of our team, the Enrollment Coordinator will be integral to the growth and success of Ophelia, and will have great potential for mobility as we expand across states, and soon, the whole country.

This position is fully remote. Please note that this is a 40 hour/week position. This role has several schedules available: 

• Sunday - Thursday 11-7p ET 
• Monday - Friday 12-8p ET 

Key Responsibilities:

• Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program.
• Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach.
• Is comfortable with outreach and “cold” call type phone interactions with patients. 
• Works well to re-engage prospective patients who may have fallen out of contact: our goal is to ensure that no one is left behind!
• Works comfortably and autonomously in a remote-first environment that is primarily technology driven.
• Understands what it means to work in a fast-paced and constantly changing startup-type environment and is excited to contribute to the overall development of the team and company.
• Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team.

What we’re looking for: 

• 2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically.
• Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
• Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
• Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes.
• Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Our Benefits Include: 

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• One Time Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

As an Engineering Manager I at Ophelia, you’ll play a key role in developing innovative, compliant solutions to support our mission of treating opioid use disorder through telehealth. You'll be a hands-on technical leader and manage a team of 2-5 full-stack software engineers who build and maintain our core web applications written in Typescript, React, and Firebase on GCP. The estimated split between hands-on code and leadership responsibilities is 50-70% hands-on to 50-30% leadership. You’ll ensure that your team maintains the highest quality standards across all projects, improve code architecture, and foster a culture of creativity, collaboration, and continuous improvement. Your work will have a direct impact on patients, clinicians, and our ability to scale.

In this role, you’ll mentor and develop the engineers on your team, promote a culture of innovation and excellence, and be a tech lead who works side-by-side with them through the full product cycle—from inception to results—making direct code contributions and taking responsibility for your team’s work quality and delivery goals. You’ll collaborate closely with your Product and Design counterparts, as well as various cross-functional teams, including clinicians and non-technical stakeholders, to ensure our products meet the needs of both users and the business. Flexibility will be key, as you will help tackle ambiguous challenges in a fast-evolving, growth-stage company.

Other responsibilities include continuously improving our systems and team processes, while advocating for projects that help improve code architecture, quality, and performance and drive business results, through insightful use of AI technologies and traditional approaches. With support from your Director, peers, and our People team, you’ll manage the performance evaluation of your team members, including promotions, performance improvement plans, and, when necessary, termination. Your role also involves staying up-to-date on emerging industry trends and technologies, including but not limited to AI in our products and development processes, bringing new ideas to drive innovation in product design and development.

Together, we will help hard-to-reach individuals treat their opioid dependence. While direct experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA), is highly beneficial.

Responsibilities

• Exhibit strong technical leadership by providing input on the team’s roadmap, feedback on project scope—seeking to deliver incremental wins—and work estimates to ensure the team reliably meets its delivery goals. Uphold a high technical bar through clear technical designs, opinionated architecture choices, thorough code reviews, and good test coverage.
• Mentor and develop the engineers on your team, fostering a culture of technical excellence, creativity, collaboration, and continuous improvement, while cultivating a positive and inclusive team environment aligned with Ophelia’s core values.
• Develop across the stack, with an emphasis on increasing capabilities of front-end apps, delivering impact wherever the team needs. Our core technologies are Typescript, React, and Firebase (e.g., Firestore, Authentication, Remote Config) in Google Cloud Platform.
• Lead with flexibility and adaptability to navigate ambiguous, new challenges in a growth-stage company, learning from the past, asking questions, and rapidly evolving team approaches and focus as business needs change.
• Collaborate cross-functionally in both sourcing new ideas and implementing improvements from our amazing community of clinicians and our care teams. You’ll be encouraged to ask even “dumb” questions as you work directly with our technical and non-technical teams to build the next generation of our products.
• Stay current with industry trends, emerging technologies (including AI tooling), and best practices to drive innovation and excellence in product design and implementation.

Skills & Competencies

• 6+ years experience in engineering, with the ability to own and delegate complex projects, work with technical and non-technical stakeholders, and handle post-rollout feedback and iteration, ideally with a portion at a growth stage company with bespoke systems. Strong opinions around software architecture are a plus.
• ~1 year experience managing, or exposure and interest in people management including responsibility for performance management, promotions, and terminations. You should have experience mentoring others, preferably with examples of successful coaching toward promotion and/or providing corrective feedback.
• Product-minded orientation, with an eye towards the customer and a habit of seeking the tightest scope (MVP) that will deliver solutions to business problems quickly.
• Experience in true agile practice including highly collaborative development (e.g., EPD leadership), value-driven with hypotheses and experiment design, and an overall iterative development mindset.
• Exceptional communication and time management skills, including the ability to communicate technical concepts and progress with teammates and stakeholders, prioritize and delegate tasks effectively, accurately estimate effort (LoE), adapt to unexpected events rapidly, switch context quickly, and guard focused coding time.
• Passionate about our mission to make evidence-based addiction treatment universally accessible.
• [nice to have] Background in a regulated industry, ideally healthcare—telehealth is a big plus—and can bring a thoughtful approach to compliant, private, secure software that remains nimble and modern.

Our Benefits Include: 

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• 20 days of PTO per year with tenure increases at 2 and 5 years! (5 weeks of PTO at 2 years; 6 weeks of PTO at 5 years) 
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

Applicants must be authorized to work in the U.S. without a current or future need for visa sponsorship. 

About the Role

Ophelia Health is seeking a full-time Partnerships Manager dedicated to building partnerships within correctional facilities (jails and prisons) to expand access to virtual MOUD treatment. Your mission is to establish a high-impact referral engine that ensures incarcerated individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment. You will partner with facility leadership, custody staff, and medical teams to create structured, compliant pathways for incarcerated individuals to access care during incarceration and upon release. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• Build and manage relationships with key stakeholders across correctional systems, including:
• County commissioners and government leadership
• Wardens and jail administrators
• Social services and discharge planning teams
• Correctional officers and custody staff
• Inmate medical and behavioral health teams

• Develop tailored engagement strategies for each stakeholder group to drive alignment and adoption
• Design and operationalize referral workflows within correctional facilities to connect individuals to Ophelia’s virtual MOUD services
• Partner with facilities to integrate into existing processes such as:
• Intake and withdrawal management
• Discharge planning and reentry workflows
• Ensure referral pathways are simple, repeatable, and compliant with facility protocols

• Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals
• This is a highly cross-functional role requiring navigation of public sector systems, clinical workflows, and correctional operations

What we're looking for:

• This is a remote role with a preference for candidates located in New York, Pennsylvania, New Jersey, or Delaware.
• Open to periodic travel to partners. 
• 1+ years experience partnering with or selling into correctional systems, government agencies, or highly regulated environments
• Proven ability to manage complex, multi-stakeholder partnerships with long sales cycles
• Experience driving operational change within institutional settings (not just relationship-building)
• Strong ability to engage and influence diverse stakeholder groups ranging from frontline staff to senior leadership
• Ability to translate between clinical, operational, and policy perspectives
• Comfortable working within structured, high-security environments with strict protocols
• Preferred:
  • MOUD in correctional settings
  • Reentry/discharge planning workflows
  • Medicaid or public funding streams (e.g., opioid settlement funds)
• Existing relationships within correctional or county systems strongly preferred

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with health plans (payors) to support members with opioid use disorder (OUD). In this role, you will be the strategic link between our organization and our payor partners, focusing on activating utilization and integrating workflows to drive member access. This role is focused on scaling partnerships with health plans (payors) to drive member access to Ophelia’s virtual MOUD services. You will work closely with care management, case management, and behavioral health teams within health plans to ensure members with OUD are identified and connected to care. Your mission is to translate health plan partnerships into consistent, high-quality member referrals and improved treatment engagement.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• Build and manage relationships with key stakeholders across health plans, including:
  • Case managers and care coordinators
  • Behavioral health teams
  • Population health and care management leadership
• Serve as the day-to-day partner ensuring Ophelia is top-of-mind for appropriate member referrals
• Design and implement referral pathways within health plan workflows to connect members to Ophelia
• Partner with external care management teams to:
  • Embed Ophelia into case manager workflows and escalation pathways
  • Ensure smooth referral processes (warm handoffs, clear eligibility criteria, simple intake)
  • Drive adoption by making referrals easy, repeatable, and aligned with plan operations
• Monitor referral trends and proactively engage case managers to increase appropriate referrals
• Identify gaps in utilization and implement targeted strategies to improve performance
• Educate health plan teams on:
  • Ophelia’s clinical model and outcomes
  • When and how to refer members
  • The value of MOUD in reducing total cost of care and improving outcomes
• Position Ophelia as a trusted extension of the plan’s care management strategy
• Track and analyze:
  • Referral volume by plan and team
  • Conversion from referral → patient entering care
  • Engagement and retention metrics
• Use data to:
  • Identify high- and low-performing partners
  • Adjust outreach and engagement strategies
  • Report back to internal and external stakeholders on performance

What we're looking for:

• 2-5+ years of Health plan experience: Experience working with or within health plans (Medicaid managed care strongly preferred), with exposure to payor partnerships, care management/case management programs, or behavioral/population health
• Utilization-focused operator: Proven ability to drive utilization and engagement within existing partnerships (not just close deals)
• Health plan fluency: Strong understanding of health plan operations, including case management workflows, member engagement challenges, and behavioral health care coordination
• Stakeholder influence: Ability to engage and influence non-sales stakeholders (e.g., case managers, care coordinators, behavioral health teams) and build trust across clinical and operational teams
• Data-driven execution: Highly analytical and comfortable using data to track performance, identify gaps, and adjust strategy to drive results
• Operator mindset: Focused on execution, adoption, and measurable outcomes vs. just relationship-building
• Cross-functional communicator: Able to translate between clinical care, payor priorities, and member needs to drive alignment and action
• Mission-driven: Passionate about improving access to care for high-need, underserved populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Ability to travel periodically for partner visits 
• Preferred:
  • Medicaid or dual-eligible populations
  • OUD/SUD treatment or behavioral health
  • Value-based care or cost-of-care reduction strategies
• Experience with:
• Existing relationships within health plans or care management teams

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

Ophelia Health is seeking a Manager of Care Coordination  to lead a high-performing team of frontline Care Coordinators, empowering them to deliver exceptional patient support across the entire care journey. This includes overseeing critical operational areas such as appointment scheduling, prescription refills, pharmacy liaison, and proactive care coordination. 

This role is more than just people management; it requires a strategic, data-driven leader who is comfortable leveraging performance data for evidence-based decision-making. You will be expected to translate frontline insights into broader workflow improvements and training opportunities, while collaborating cross-functionally across Ophelia Health to continuously evolve our service offering and drive impact on one of the greatest healthcare crises of our lifetime.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you’ll work on: 

• Lead and mentor a team of frontline Care Coordinators, fostering a culture of high performance and patient-centered care.
• Lead the team in achieving and exceeding key performance indicators (KPIs) and objectives and key results (OKRs).
• Oversee the team's operational excellence in key areas, including appointment scheduling, prescription refills, pharmacy liaising, and proactive patient outreach/care coordination.
• Drive performance by utilizing team data and metrics for evidence-based decision-making and continuous improvement.
• Identify opportunities for workflow optimization and training needs by strategically connecting frontline feedback and experience to broader organizational objectives.
• Work cross-functionally and leverage internal and external partnerships to evolve and enhance Ophelia Health’s care coordination service offering.

What we’re looking for: 

• Demonstrated experience leading and developing a high-performing team in a patient-facing or healthcare operations environment.
• Familiarity and comfort with using data analytics to drive team performance and inform evidence-based decisions.
• Demonstrated ability to think strategically and translate operational insights into scalable solutions and process improvements.
• Exceptional cross-functional collaboration and partnership-building skills.

Our Benefits Include:

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role 

Clinicians are a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to patients receiving medication for opioid use disorder and a narrow suite of mental health conditions (depression, anxiety, insomnia, etc…).

You’ll work closely alongside other clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.

Our Clinicians offer compassionate, non-stigmatizing support for patients, act as a liaison and advocate for them, and ensure patients receive appropriate care as their needs evolve. Depending on role type, clinicians conduct Intake visits and/or follow-up visits, and work within a team-based approach model of care to deliver high quality care to our patients. We have multiple different clinical role types depending on your experience with MOUD, and through our team-based model of care we provide a strong support system to ensure that you and our patients feel comfortable and supported. 

Our patient care hours are Monday - Friday 9-7pm and Saturday and Sunday 9-5pm, with our weekend coverage provided only by our most experienced providers! We will work with you to determine your ideal schedule within these hours. 

The ideal candidate is an APP who: 

• Has a passion for serving vulnerable populations, and;
• Either has previous experience caring for individuals with OUD, or willing to learn the clinical skills needed to provide MOUD through a telehealth platform
• Is looking for full time work in a fast-paced, innovative start-up that values patient-centered care 

No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

• Treatment Plans: determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected, either independently or consulting with a more experienced provider.
• Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan. Conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
• Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications, and prescribe or queue the appropriate medications
• Education: provide patient education on OUD and MOUD
• Charting: Document all patient encounters in Ophelia’s EHR in a timely and high quality manner

Training and License Requirements

• Board Certified NP or PA
• Active DEA license (schedule 3N, 4, 5) or willingness to obtain a DEA upon receiving a job offer with Ophelia
• Fully licensed to practice in Pennsylvania (additional licenses in NJ, NY, VA, or MD a plus!)

Required Skills

• Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
• Passionate about working with vulnerable or marginalized populations
• Comfortable working with a diverse population of people
• Proficient and comfortable working in a remote telehealth environment with technological skillset to work across multiple tech platforms
• Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
• Willing to work in a team-based approach model of patient care
• Working knowledge of differential diagnosis of common substance use disorders
• Basic knowledge of psychopharmacology for opioid use disorder
• Demonstrate ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

What Ophelia Offers You

• Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical leaders
• Motivated patients: work with patients who are driven to improve their OUD and love being part of Ophelia
• Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators
• Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services
• 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience
• A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients

Please note that total compensation is a base salary & benefits package. Base salary rate is based on experience prescribing MOUD. 

About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence. 
• Strategic Relationship Management: : Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia’s mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach.You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for:

• Live in/near Camden, NJ area (ideally within 30 minutes by car)
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management. 
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred: 
• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment.By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence. 
• Strategic Relationship Management: : Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia’s mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach.You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for:

• Live in New York City 
• Able to travel locally within the NYC region (using public transportation) with most working days out in the field
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management. 
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred: 
• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment.By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence. 
• Strategic Relationship Management: : Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia’s mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach.You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for:

• Live in/near Poughkeepsie, NY area (ideally within 30 minutes by car)
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management. 
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred: 
• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role

Ophelia Health is seeking a full-time Partnerships Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to build a high-volume referral engine that ensures individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment.By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• New Partnership Acquisition: Own the full partnership lifecycle: proactively identify, prospect, and pitch Ophelia to new referral sources. You will manage a high-volume pipeline, moving organizations from 'cold outreach' to 'active partners' with persistence. 
• Strategic Relationship Management: : Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Ophelia’s mission, turning local organizations into long-term, sustainable advocates for our patients
• Data & CRM Management: Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend the majority of your time in the field, meeting with healthcare providers, community leaders, patient advocates, and others to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

What we're looking for:

• Live in/near Albany, NY area (ideally within 30 minutes by car)
• Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners
• 2-5 Years of Experience: Proven track record in Business Development, Partnership Development/Management, Medical Sales, or Account Management. 
• Grit & Autonomy: You are a self-starter who thrives when given a territory and a goal. You don't wait for a task list; you create a plan and execute it.
• Skilled in independently crafting and executing outreach strategies, with a demonstrated ability to monitor performance metrics, adapt approaches as needed, and ensure objectives are achieved
• Excellent interpersonal and communication skills, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
• Preferred: 
• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

About the Role 

Clinicians are a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to patients receiving medication for opioid use disorder and a narrow suite of mental health conditions (depression, anxiety, insomnia, etc…).

You’ll work closely alongside other clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.

Our Clinicians offer compassionate, non-stigmatizing support for patients, act as a liaison and advocate for them, and ensure patients receive appropriate care as their needs evolve. Depending on role type, clinicians conduct Intake visits and/or follow-up visits, and work within a team-based approach model of care to deliver high quality care to our patients. We have multiple different clinical role types depending on your experience with MOUD, and through our team-based model of care we provide a strong support system to ensure that you and our patients feel comfortable and supported. 

Our patient care hours are Monday - Friday 9-7pm and Saturday and Sunday 9-5pm, with our weekend coverage provided only by our most experienced providers! We will work with you to determine your ideal schedule within these hours. 

The ideal candidate is an APP who: 

• Has a passion for serving vulnerable populations, and;
• Either has previous experience caring for individuals with OUD, or willing to learn the clinical skills needed to provide MOUD through a telehealth platform
• Is looking for full time work in a fast-paced, innovative start-up that values patient-centered care 

No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

• Treatment Plans: determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected, either independently or consulting with a more experienced provider.
• Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan. Conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
• Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications, and prescribe or queue the appropriate medications
• Education: provide patient education on OUD and MOUD
• Charting: Document all patient encounters in Ophelia’s EHR in a timely and high quality manner

Training and License Requirements

• Board Certified NP or PA
• Active DEA license (schedule 3N, 4, 5) or willingness to obtain a DEA upon receiving a job offer with Ophelia
• Fully licensed to practice in New York (additional licenses in NJ, PA, VA, or MD a plus!)

Required Skills

• Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
• Passionate about working with vulnerable or marginalized populations
• Comfortable working with a diverse population of people
• Proficient and comfortable working in a remote telehealth environment with technological skillset to work across multiple tech platforms
• Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
• Willing to work in a team-based approach model of patient care
• Working knowledge of differential diagnosis of common substance use disorders
• Basic knowledge of psychopharmacology for opioid use disorder
• Demonstrate ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

What Ophelia Offers You

• Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical leaders
• Motivated patients: work with patients who are driven to improve their OUD and love being part of Ophelia
• Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators
• Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services
• 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience
• A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients

Please note that total compensation is a base salary & benefits package. Base salary rate is based on experience prescribing MOUD. 

About the Role 

Clinicians are a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to patients receiving medication for opioid use disorder and a narrow suite of mental health conditions (depression, anxiety, insomnia, etc…).

You’ll work closely alongside other clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.

Our Clinicians offer compassionate, non-stigmatizing support for patients, act as a liaison and advocate for them, and ensure patients receive appropriate care as their needs evolve. Depending on role type, clinicians conduct Intake visits and/or follow-up visits, and work within a team-based approach model of care to deliver high quality care to our patients. We have multiple different clinical role types depending on your experience with MOUD, and through our team-based model of care we provide a strong support system to ensure that you and our patients feel comfortable and supported. 

Our patient care hours are Monday - Friday 9-7pm and Saturday and Sunday 9-5pm, with our weekend coverage provided only by our most experienced providers! We will work with you to determine your ideal schedule within these hours. 

The ideal candidate is an APP who: 

• Has a passion for serving vulnerable populations, and;
• Either has previous experience caring for individuals with OUD, or willing to learn the clinical skills needed to provide MOUD through a telehealth platform
• Is looking for full time work in a fast-paced, innovative start-up that values patient-centered care 

No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

• Treatment Plans: determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected, either independently or consulting with a more experienced provider.
• Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan. Conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
• Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications, and prescribe or queue the appropriate medications
• Education: provide patient education on OUD and MOUD
• Charting: Document all patient encounters in Ophelia’s EHR in a timely and high quality manner

Training and License Requirements

• Board Certified NP or PA
• Active DEA license (schedule 3N, 4, 5) or willingness to obtain a DEA upon receiving a job offer with Ophelia
• Fully licensed to practice in New Jersey (additional licenses in PA, NY, VA, or MD a plus!)

Required Skills

• Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
• Passionate about working with vulnerable or marginalized populations
• Comfortable working with a diverse population of people
• Proficient and comfortable working in a remote telehealth environment with technological skillset to work across multiple tech platforms
• Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
• Willing to work in a team-based approach model of patient care
• Working knowledge of differential diagnosis of common substance use disorders
• Basic knowledge of psychopharmacology for opioid use disorder
• Demonstrate ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

What Ophelia Offers You

• Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical leaders
• Motivated patients: work with patients who are driven to improve their OUD and love being part of Ophelia
• Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators
• Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services
• 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience
• A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients

Please note that total compensation is a base salary & benefits package. Base salary rate is based on experience prescribing MOUD. 

About the Role 

Clinicians are a critical part of our care team at Ophelia. As an Advanced Practice Practitioner, you will provide clinical care to patients receiving medication for opioid use disorder and a narrow suite of mental health conditions (depression, anxiety, insomnia, etc…).

You’ll work closely alongside other clinicians, triage nurses, and administrative care coordinators to deliver compassionate, evidence-based treatment to patients with OUD.

Our Clinicians offer compassionate, non-stigmatizing support for patients, act as a liaison and advocate for them, and ensure patients receive appropriate care as their needs evolve. Depending on role type, clinicians conduct Intake visits and/or follow-up visits, and work within a team-based approach model of care to deliver high quality care to our patients. We have multiple different clinical role types depending on your experience with MOUD, and through our team-based model of care we provide a strong support system to ensure that you and our patients feel comfortable and supported. 

Our patient care hours are Monday - Friday 9-7pm and Saturday and Sunday 9-5pm, with our weekend coverage provided only by our most experienced providers! We will work with you to determine your ideal schedule within these hours. 

The ideal candidate is an APP who: 

• Has a passion for serving vulnerable populations, and;
• Either has previous experience caring for individuals with OUD, or willing to learn the clinical skills needed to provide MOUD through a telehealth platform
• Is looking for full time work in a fast-paced, innovative start-up that values patient-centered care 

No experience with MOUD is required for this role: we will teach you what you need to know!

In this role you will be responsible for:

• Treatment Plans: determine individualized treatment plans for patients; facilitate changes to treatment plans when patients are not improving as expected, either independently or consulting with a more experienced provider.
• Behavioral Interventions: use motivational interviewing, behavioral activation and other behavioral interventions as needed to motivate patients to remain in care and adherent to their treatment plan. Conduct behavioral health / psych evals for the suite of psych services we treat (depression, anxiety, insomnia, etc.)
• Monitor/Medication Management: systematically track treatment response and monitor patients for changes in clinical symptoms and side effects, treatment adherence, the effectiveness of treatment or complications, and prescribe or queue the appropriate medications
• Education: provide patient education on OUD and MOUD
• Charting: Document all patient encounters in Ophelia’s EHR in a timely and high quality manner

Training and License Requirements

• Board Certified NP or PA
• Active DEA license (schedule 3N, 4, 5) or willingness to obtain a DEA upon receiving a job offer with Ophelia
• Fully licensed to practice in Delaware (additional licenses in NJ, NY, VA, or MD a plus!)

Required Skills

• Ability to provide patient-centered, non-judgmental, non-stigmatizing compassionate care
• Passionate about working with vulnerable or marginalized populations
• Comfortable working with a diverse population of people
• Proficient and comfortable working in a remote telehealth environment with technological skillset to work across multiple tech platforms
• Excited about working in an early-stage healthcare startup that is fast-paced and always evolving processes and technology to meet patient and clinician needs
• Willing to work in a team-based approach model of patient care
• Working knowledge of differential diagnosis of common substance use disorders
• Basic knowledge of psychopharmacology for opioid use disorder
• Demonstrate ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Working knowledge of evidence-based psychosocial treatments, counseling techniques, or brief behavioral intervention

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

What Ophelia Offers You

• Mentorship from national Addiction Medicine experts: meet monthly with our Medical Directors, attend seminars from outside experts in the field, and discuss complicated cases with our clinical leaders
• Motivated patients: work with patients who are driven to improve their OUD and love being part of Ophelia
• Administrative support: outsource all scheduling, pharmacy, and administrative demands to our care coordinators
• Referral network for mental health and psychosocial support: rely on our care coordinators to provide referrals and warm handoffs to external services
• 21st century technology: forget cumbersome EHRs, faxing, and outdated systems. We’ve built our own EHR to ensure you have a smooth and easy charting experience
• A say in what matters: help us build better services and products to ensure we always have happy clinicians and happy patients

Please note that total compensation is a base salary & benefits package. Base salary rate is based on experience prescribing MOUD. 

About The Role

As a Senior Product Manager, you will create industry-leading digital products that prove telehealth to be the best way to treat opioid use disorder! You will be shaping our product strategy, aligning stakeholders, and shipping valuable digital products. You will be a leader on one of our product teams and will work cross-functionally with patients, clinicians, operators, marketers, billers, and more (this role is perfect if you want to fully immerse in technology-enabled, healthcare services). Together, you will facilitate collaboration among these stakeholders to identify problems and explore solutions in an iterative way. You will work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate effectively to ensure timely and reliable delivery of projects. Ultimately, you will ensure a delightful and people-centered user experience, compliant with industry standards, that meets customer needs and achieves Ophelia’s goals.

To date, we have built a portfolio of bespoke patient and clinical applications, bespoke billing and clinical data services, and commercial integrations, all of which have been core to achieving our goals. Looking forward, our technology roadmap is rich with innovative opportunities across paid-digital, B2B, and peer-led growth, new clinical services, applications of AI for clinicians and Care Coordinators, and a whole lot more. Together, we will build awesome products while we embark towards profitability, our next milestone. 

Our Technology team today is small but mighty and works in close collaboration across software engineering, product design, and data. We use an agile approach rooted in the principles of the Agile Manifesto, with a robust design system well integrated across our team and products. Our product suite includes a custom-built EMR platform for our clinical organization and a patient portal, alongside numerous interaction modes (including text messaging, video conferencing, and third-party software) in our complete product system.

In this fully remote role, you will report to our Chief Technology Officer and be a peer to a Principal Product Manager. Together, we’ll help hard-to-reach people treat their opioid dependence. You may not have experience in this treatment area, but ideally, you’ll have knowledge of the healthcare space, including understanding health outcomes and benchmarks, systems, and regulatory compliance (HIPAA).

Responsibilities:

• Own, develop, and implement a digital product strategy for your squad, co-leading a product team along with engineering and product design to deliver value and learn from experiments; we use a triadic leadership model. Translate business goals into product strategy and track associated metrics to determine success.
• Develop strong relationships with stakeholders ranging from executives to individual contributors.
• Study and share outcomes and learnings. Push forward with experiments and use appropriate statistical rigor.
• Work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate around the work. Ensure timely and reliable delivery of those projects.
• Champion and develop the product roadmap, capturing high level concepts and improvements into the future. Share it broadly.
• Ensure people-centered focus through excellent user experience to meet customer needs through user research, feedback, data, and continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in our digital products. Network frequently beyond Ophelia and share learnings with the team.

Skills & Competencies:

• 4+ years experience in product management; with a track record of successfully driving stellar business outcomes based on digital product engagement. Demonstrate strong business acumen and strategic thinking to lead product development and grow the business, keep track of key metrics and KPIs, and rigorously prioritize and align the team's work with the company’s wider strategic goals.
• Stellar communications and stakeholder management with a passion for aligning all participants; able to create strong points of view to achieve Ophelia’s strategy, backed with data.
• Impact orientation with focus on delivering outcomes over outputs, choosing to work in a thoughtful, iterative way. You capture learnings, share them broadly, and apply them to future decisions. 
• Deep understanding of experiment design and relevant tools and methods associated with learning through trials, including hypothesis development, statistics, and analysis
• Familiarity with technical concepts and platforms used in full stack web applications with ability to engage productively with engineering and data teams on high-level technical plans, appropriately balance technical sustainability efforts with product work, and handle basic technical questions from users.
• Robust practitioner of agile manifesto including shipping valuable features, focus on live, deep collaboration, highly people-centric, iteration on features and behaviors. Show a love to ship tightly scoped, early iterations, seeking to learn quickly.
• Culture builder with the habit of engendering high psychological safety amongst the team. You are excited about influencing priorities and adapting to new challenges.
• Passionate about our mission to make evidence-based addiction treatment universally accessible. Any experience in healthcare or telehealth is a nice plus!

Our Benefits Include:

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

About the Role

Own and expand our CRM efforts across patient and referral acquisition. This role will focus on building automated, personalized lifecycle journeys that improve engagement, re-engagement, increase retention, and support growth across our direct-to-consumer (D2C) and referral marketing (B2B) funnels.

You’ll help design and implement SMS and email campaigns that meet patients where they are, whether they’re considering treatment, bridging between appointments, or re-engaging after a break. You’ll also support referral-based marketing by nurturing warm leads (sent to providers, payors, or loved ones) and increasing conversion through thoughtful, behavior-based communication.

Responsibilities:

• Own Ophelia’s CRM strategy and execution for all top-of-funnel patient and referral communications, across SMS and email
• Develop segmented, personalized, and behavior-triggered lifecycle journeys that drive conversion, engagement, and re-engagement
• Build automated flows and trigger-based communications across key patient states: new, bridge, stable, at-risk, and returning
• Support warm lead nurturing across referral funnels 
• Collaborate with clinical, operations and compliance teams to ensure campaign logic, data fields, and workflows support both business and operational goals
• Conduct A/B tests to improve open rates, click-through rates, and downstream conversion
• Help maintain CRM infrastructure and integrations (e.g., Customer.io, Rudderstack), with support from data and engineering
• Build campaign calendars and reporting dashboards to communicate performance and insights
• Assist in lifecycle campaign planning for internal clinician-patient messaging (you won’t own this channel, but you’ll support it structurally)

Requirements:

• 7+ years of experience in healthcare lifecycle/CRM marketing, ideally in a telehealth, or patient-facing environment; must have b2b experience, as well
• Strong experience managing SMS, with a focus on automation, personalization, and funnel conversion, and understanding of behavioral triggers, conditional logic, and segmentation best practices
• Analytical mindset: comfortable building reports and interpreting CRM performance data
• Experience collaborating cross-functionally with compliance, product, data, and operations teams
• Strong copy instincts and ability to translate patient psychology into empathetic, action-driving messaging
• Mission-aligned and excited to help destigmatize addiction treatment

Our Benefits: 

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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