About the Role

As an Engineering Manager I at Ophelia, you’ll play a key role in developing innovative, compliant solutions to support our mission of treating opioid use disorder through telehealth. You'll be a hands-on technical leader and manage a team of 2-5 full-stack software engineers who build and maintain our core web applications written in Typescript, React, and Firebase on GCP. The estimated split between hands-on code and leadership responsibilities is 50-70% hands-on to 50-30% leadership. You’ll ensure that your team maintains the highest quality standards across all projects, improve code architecture, and foster a culture of creativity, collaboration, and continuous improvement. Your work will have a direct impact on patients, clinicians, and our ability to scale.

In this role, you’ll mentor and develop the engineers on your team, promote a culture of innovation and excellence, and be a tech lead who works side-by-side with them through the full product cycle—from inception to results—making direct code contributions and taking responsibility for your team’s work quality and delivery goals. You’ll collaborate closely with your Product and Design counterparts, as well as various cross-functional teams, including clinicians and non-technical stakeholders, to ensure our products meet the needs of both users and the business. Flexibility will be key, as you will help tackle ambiguous challenges in a fast-evolving, growth-stage company.

Other responsibilities include continuously improving our systems and team processes, while advocating for projects that help improve code architecture, quality, and performance and drive business results, through insightful use of AI technologies and traditional approaches. With support from your Director, peers, and our People team, you’ll manage the performance evaluation of your team members, including promotions, performance improvement plans, and, when necessary, termination. Your role also involves staying up-to-date on emerging industry trends and technologies, including but not limited to AI in our products and development processes, bringing new ideas to drive innovation in product design and development.

Together, we will help hard-to-reach individuals treat their opioid dependence. While direct experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA), is highly beneficial.

Responsibilities

• Exhibit strong technical leadership by providing input on the team’s roadmap, feedback on project scope—seeking to deliver incremental wins—and work estimates to ensure the team reliably meets its delivery goals. Uphold a high technical bar through clear technical designs, opinionated architecture choices, thorough code reviews, and good test coverage.
• Mentor and develop the engineers on your team, fostering a culture of technical excellence, creativity, collaboration, and continuous improvement, while cultivating a positive and inclusive team environment aligned with Ophelia’s core values.
• Develop across the stack, with an emphasis on increasing capabilities of front-end apps, delivering impact wherever the team needs. Our core technologies are Typescript, React, and Firebase (e.g., Firestore, Authentication, Remote Config) in Google Cloud Platform.
• Lead with flexibility and adaptability to navigate ambiguous, new challenges in a growth-stage company, learning from the past, asking questions, and rapidly evolving team approaches and focus as business needs change.
• Collaborate cross-functionally in both sourcing new ideas and implementing improvements from our amazing community of clinicians and our care teams. You’ll be encouraged to ask even “dumb” questions as you work directly with our technical and non-technical teams to build the next generation of our products.
• Stay current with industry trends, emerging technologies (including AI tooling), and best practices to drive innovation and excellence in product design and implementation.

Skills & Competencies

• 6+ years experience in engineering, with the ability to own and delegate complex projects, work with technical and non-technical stakeholders, and handle post-rollout feedback and iteration, ideally with a portion at a growth stage company with bespoke systems. Strong opinions around software architecture are a plus.
• ~1 year experience managing, or exposure and interest in people management including responsibility for performance management, promotions, and terminations. You should have experience mentoring others, preferably with examples of successful coaching toward promotion and/or providing corrective feedback.
• Product-minded orientation, with an eye towards the customer and a habit of seeking the tightest scope (MVP) that will deliver solutions to business problems quickly.
• Experience in true agile practice including highly collaborative development (e.g., EPD leadership), value-driven with hypotheses and experiment design, and an overall iterative development mindset.
• Exceptional communication and time management skills, including the ability to communicate technical concepts and progress with teammates and stakeholders, prioritize and delegate tasks effectively, accurately estimate effort (LoE), adapt to unexpected events rapidly, switch context quickly, and guard focused coding time.
• Passionate about our mission to make evidence-based addiction treatment universally accessible.
• [nice to have] Background in a regulated industry, ideally healthcare—telehealth is a big plus—and can bring a thoughtful approach to compliant, private, secure software that remains nimble and modern.

Our Benefits Include: 

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• 20 days of PTO per year with tenure increases at 2 and 5 years! (5 weeks of PTO at 2 years; 6 weeks of PTO at 5 years) 
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

#LI-Remote

Applicants must be authorized to work in the U.S. without a current or future need for visa sponsorship. 

About The Role

As a Senior Product Manager, you will create industry-leading digital products that prove telehealth to be the best way to treat opioid use disorder! You will be shaping our product strategy, aligning stakeholders, and shipping valuable digital products. You will be a leader on one of our product teams and will work cross-functionally with patients, clinicians, operators, marketers, billers, and more (this role is perfect if you want to fully immerse in technology-enabled, healthcare services). Together, you will facilitate collaboration among these stakeholders to identify problems and explore solutions in an iterative way. You will work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate effectively to ensure timely and reliable delivery of projects. Ultimately, you will ensure a delightful and people-centered user experience, compliant with industry standards, that meets customer needs and achieves Ophelia’s goals.

To date, we have built a portfolio of bespoke patient and clinical applications, bespoke billing and clinical data services, and commercial integrations, all of which have been core to achieving our goals. Looking forward, our technology roadmap is rich with innovative opportunities across paid-digital, B2B, and peer-led growth, new clinical services, applications of AI for clinicians and Care Coordinators, and a whole lot more. Together, we will build awesome products while we embark towards profitability, our next milestone. 

Our Technology team today is small but mighty and works in close collaboration across software engineering, product design, and data. We use an agile approach rooted in the principles of the Agile Manifesto, with a robust design system well integrated across our team and products. Our product suite includes a custom-built EMR platform for our clinical organization and a patient portal, alongside numerous interaction modes (including text messaging, video conferencing, and third-party software) in our complete product system.

In this fully remote role, you will report to our Chief Technology Officer and be a peer to a Principal Product Manager. Together, we’ll help hard-to-reach people treat their opioid dependence. You may not have experience in this treatment area, but ideally, you’ll have knowledge of the healthcare space, including understanding health outcomes and benchmarks, systems, and regulatory compliance (HIPAA).

Responsibilities:

• Own, develop, and implement a digital product strategy for your squad, co-leading a product team along with engineering and product design to deliver value and learn from experiments; we use a triadic leadership model. Translate business goals into product strategy and track associated metrics to determine success.
• Develop strong relationships with stakeholders ranging from executives to individual contributors.
• Study and share outcomes and learnings. Push forward with experiments and use appropriate statistical rigor.
• Work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate around the work. Ensure timely and reliable delivery of those projects.
• Champion and develop the product roadmap, capturing high level concepts and improvements into the future. Share it broadly.
• Ensure people-centered focus through excellent user experience to meet customer needs through user research, feedback, data, and continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in our digital products. Network frequently beyond Ophelia and share learnings with the team.

Skills & Competencies:

• 4+ years experience in product management; with a track record of successfully driving stellar business outcomes based on digital product engagement. Demonstrate strong business acumen and strategic thinking to lead product development and grow the business, keep track of key metrics and KPIs, and rigorously prioritize and align the team's work with the company’s wider strategic goals.
• Stellar communications and stakeholder management with a passion for aligning all participants; able to create strong points of view to achieve Ophelia’s strategy, backed with data.
• Impact orientation with focus on delivering outcomes over outputs, choosing to work in a thoughtful, iterative way. You capture learnings, share them broadly, and apply them to future decisions. 
• Deep understanding of experiment design and relevant tools and methods associated with learning through trials, including hypothesis development, statistics, and analysis
• Familiarity with technical concepts and platforms used in full stack web applications with ability to engage productively with engineering and data teams on high-level technical plans, appropriately balance technical sustainability efforts with product work, and handle basic technical questions from users.
• Robust practitioner of agile manifesto including shipping valuable features, focus on live, deep collaboration, highly people-centric, iteration on features and behaviors. Show a love to ship tightly scoped, early iterations, seeking to learn quickly.
• Culture builder with the habit of engendering high psychological safety amongst the team. You are excited about influencing priorities and adapting to new challenges.
• Passionate about our mission to make evidence-based addiction treatment universally accessible. Any experience in healthcare or telehealth is a nice plus!

Our Benefits Include:

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays 
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!