About the job

The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on-premises, in the cloud, or a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.

We are looking for self-motivated and enthusiastic Software Engineer who wants to make an impact in the cybersecurity space by continuing to advance, maintain, and enhance our platform features in the areas of application security testing for SAP applications, including the ability to review third-party custom code and transports, and automatic remediation for common code errors.

What you will be doing, your legacy: 

Working with leadership, product management, and the Onapsis research team. You will be engaged in evaluating, scoping, proposing, and building features to fulfill business solution requirements to protect our customers. Work collaboratively with a team of cybersecurity researchers, engineers, and product managers to iterate toward product definition and realization. Additionally, you will be working with the Architecture team to take the platform to the next level of maturity in terms of technologies and architecture design while advancing our quality engineering processes to deliver high-quality products and services while also working closely with security and IT professionals to ensure safe and secure systems architectures are followed. 

Requirements:

• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• 3+ years SAP ABAP experience with in-depth knowledge of general ABAP programming techniques, including ABAP-OO and new ABAP language constructs, BAdI, Enhancements, and dialog programming 
• Knowledge of programming lifecycles approaches using Agile Methodology and Scrum and understanding of common programming principles.
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks while meeting committed deadlines
• Self-motivated and team player
• Able to document implementation designs using standard tools (e.g. UML)
• Hands-on experience with SAP interfacing technologies (RFCs, Rest/OData, Web Services, BAPI's) are a plus
• Experience with SAP Workflow development and troubleshooting techniques is a plus
• Experience in SAP-specific software deployment tools like SAP TMS, SAP Solution Manager ChaRM, SAP Focused Build, or other 3rd party tools are a plus
• Expertise in Native HANA development and ABAP CDS/DCL objects is a plus

Desired skills or interests in:

• Experience in SAP-specific software deployment tools like SAP TMS, SAP Solution Manager ChaRM, SAP Focused Build, or other 3rd party tools 
• Expertise in Native HANA development and ABAP CDS views
• Experience in creating complex HANA views with aggregations and joins
• Experience with SAP Workflow development and troubleshooting techniques
• Security software development best practices
• SAP BTP cloud-native application development and Cloud Technologies 
• Experience taking a leading role in building complex software systems that have been successfully delivered to customers
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

The location for this role is Heidelberg. This is a hybrid role, so candidates must be commutable to Heidelberg.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

#LI-AC1

#LI-Hybrid

Business Development Representative (w/m/d)

bei der Onapsis Europe GmbH in Heidelberg 

Über unser Unternehmen:

Onapsis ist ein bewährter Marktführer, der die wichtigsten Anwendungen Ihres Unternehmens schützt. Nur Onapsis bietet die umsetzbaren Erkenntnisse, die automatisierte Governance, die kontinuierliche Überwachung und die Funktionen für sichere Änderungen, die funktionsübergreifende Teams benötigen, um Arbeitsabläufe zu optimieren und manuelle Aufgaben zu automatisieren. So können sie SAP-, Cloud-, IoT- und Mobilitätsinitiativen vorantreiben und beschleunigen, während die wichtigsten Systeme und Daten geschützt bleiben und die Compliance-Anforderungen erfüllt werden.

Onapsis hat seinen Hauptsitz in Boston und unterhält regionale Niederlassungen in Heidelberg (Deutschland), Buenos Aires (Argentinien), Texas (USA) und Bukarest (Rumänien). Das Unternehmen ist stolz darauf, mehr als 300 führende Marken und Organisationen zu betreuen, darunter viele der Global 2000.Für weitere Informationen folgen Sie uns auf  Twitter,  LinkedIn, oder besuchen Sie uns unter https://www.onapsis.com.

Über die Stelle:

Als Mitarbeiter im Bereich Geschäftsentwicklung bei Onapsis spezialisieren Sie sich in Zusammenarbeit mit unseren Strategic Account Managern auf die Generierung von Leads bei Global-2000-Unternehmen. In dieser Position berichten Sie an den Manager of Business Development und spielen eine zentrale Rolle beim Ausbau unseres Geschäfts! Onapsis sucht genau Sie, wenn Sie schnell lernen, verkaufsorientiert und erfolgshungrig sind … und etwas bewegen wollen!

Hauptaufgaben:

• Aufbau einer Pipeline mit Leads für das Vertriebsteam durch die Qualifizierung eingehender Anfragen und die Recherche zu Kundenkonten, die Identifizierung von Entscheidungsträgern, die Weckung von Interesse und die Pflege von Kundenbeziehungen, um hochwertige Termine zu vereinbaren, die den Umsatz steigern
• Tägliche Überwachung der Leistungskennzahlen (KPIs) und Erreichen der individuellen und teambezogenen Ziele durch Akquisetätigkeiten
• Enge Zusammenarbeit mit den zuständigen Strategic Account Managern zur Entwicklung von Strategien zur Marktdurchdringung
• Verständnis und Vermittlung des Wertversprechens von Onapsis gegenüber potenziellen Kunden
• Teilnahme an vierteljährlichen Vertriebsbesprechungen
• Zusammenarbeit mit dem Marketing zur Entwicklung kreativer Strategien zur Ansprache und Pflege von Interessenten mithilfe von Inhalten, E-Mail, Telefon, sozialen Medien und allen anderen Strategien, die funktionieren!
• Einsatz verschiedener Vertriebs-Tools zur Recherche und korrekten Identifizierung potenzieller Kunden sowie zur Verwaltung, Nachverfolgung und Berichterstattung aller Aktivitäten und Ergebnisse mithilfe von Salesforce

Erforderliche Fähigkeiten und Erfahrungen:

• Sehr gute Deutschkenntnisse sind erforderlich
• Begeisterung für Vertrieb und Technologie – der Wunsch, deine Karriere im Vertrieb bei einem erstklassigen Start-up voranzutreiben
• Fähigkeit, zuzuhören und Schulungen/Feedback mit einer positiven Einstellung anzunehmen
• Selbstmotiviert; starker Wunsch, Konzepte rund um Ihre Rolle und Branche in einem schnelllebigen Umfeld schnell zu erlernen
• Teamplayer und die Fähigkeit, mit allen Personen innerhalb eines Unternehmens, einschließlich der „C-Suite“, in Kontakt zu treten
• Aufgeschlossen, voller Energie, enthusiastisch, risikofreudig und jemand, der in einem dynamischen Arbeitsumfeld aufblüht
• Klare, prägnante und effektive Kommunikationsfähigkeiten
• Bachelor-Abschluss bevorzugt

Was wir bieten:

• Die Möglichkeit, die Zukunft des Schutzes der wichtigsten Anwendungen mitzugestalten, auf denen die weltweite Wirtschaft basiert, sowie eine Karriere, die mit dem Wachstum des Unternehmens mitwächst
• Eine einzigartige Kultur, die von hoher Leistungsbereitschaft und Teamarbeit geprägt ist
• Unterstützende und bescheidene Kollegen, die zu den besten Problemlösern und Innovatoren der Branche zählen
• Finanzielle Sicherheit durch eine wettbewerbsfähige Vergütung und Leistungsprämien

Senior Customer Success Manager (m/f/d) EMEA

at Onapsis

REMOTE 

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Responsibilities

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

• 7+ years experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manager customer success and sales processes using CRM software desired.
• Fluency in German is required.

What we offer:

A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.

A unique culture of high achievement and teamwork.

Supportive and humble colleagues are the space's top problem solvers and innovators.

Financial security through competitive compensation and incentives.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania, Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

#LI-MT1

#LI-Remote

Senior Customer Success Manager  (m/f/d) EMEA

at Onapsis

REMOTE 

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Responsibilities

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

• 7+ years experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manager customer success and sales processes using CRM software desired.
• Fluency in German is required.

What we offer:

A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.

A unique culture of high achievement and teamwork.

Supportive and humble colleagues are the space's top problem solvers and innovators.

Financial security through competitive compensation and incentives.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania, Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

#LI-MT1

#LI-Remote

Senior Customer Success Manager (m/f/d) EMEA

at Onapsis

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Responsibilities

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

• 7+ years experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manager customer success and sales processes using CRM software desired.
• Fluency in German is required.

What we offer:

A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.

A unique culture of high achievement and teamwork.

Supportive and humble colleagues are the space's top problem solvers and innovators.

Financial security through competitive compensation and incentives.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania, Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

#LI-MT1

#LI-Remote

Senior Customer Success Manager (m/f/d) 

at Onapsis

EMEA Remote

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Key Responsibilities:

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

• 7+ years’ experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manager customer success and sales processes using CRM software desired.
• Fluency in German is required.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania. Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com. 

About the job

The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on-premises, in the cloud, or a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes.

We are looking for self-motivated and enthusiastic Software Engineer in Test who wants to make an impact in the cybersecurity space by continuing to advance, maintain, and enhance our platform features in the areas of application security testing for SAP applications, including the ability to review third-party custom code and transports, and automatic remediation for common code errors.

What you will be doing, your legacy: 

Working with leadership, product management, engineering, and the Onapsis research team. You will design, implement, and execute test procedures to ensure software features work as intended. Focused on automation and advancing automation capabilities, you will also design, build, and use test automation and build automation to ensure our software always fulfills business solution requirements to protect our customers. Work collaboratively as part of a software engineer team aligned with cybersecurity researchers and product managers to iterate toward product definition and realization. Additionally, you will be working with the Architecture team to take the platform to the next level of maturity in terms of technologies, quality, and architecture design while advancing our quality engineering processes to deliver high-quality products and services.

Requirements:

• 2+ years of professional software engineering experience
• 2+ years of programming experience with Python, Java and or JavaScript
• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience.
• Experience with test automation frameworks such as Cypress or Selenium. 
• Experience with tracking and testing tools, including Test Case Management, Project
• Planning Tools and Issue Tracking
• Experience with databases, ORM frameworks (e.g., Hibernate), and building automation tools such as Ant and Maven
• Experience testing APIs (REST, GraphQL) with tools such as Postman
• Experience developing in Linux environment
• Knowledge of test-driven development (TDD), CI / CD tooling, and Agile methodologies
• Experience troubleshooting production environments using observability and monitoring tools

Desired skills or interests in:

• Container technology, i.e., Docker, Kubernetes
• Security software development best practices
• Cloud-native application development and Cloud Technologies 
• Knowledge of test-driven development (TDD), CI / CD tooling, and Agile methodologies
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience with distributed computing and enterprise-wide systems
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Experience influencing software engineers' best practices within your team

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

The location for this role is Heidelberg. This is a hybrid role, so candidates must be commutable to Heidelberg.

About Onapsis:

Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.

Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

#LI-AC1

#LI-Hybrid

Customer Success, Senior Manager (m/f/d) 

at Onapsis

EMEA

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available. 

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities:

The "Coach": Regional Leadership & Force Multiplication (70%)

• People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
• The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
• Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
• Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.

The "Player": Strategic "North Star" Portfolio (30%)

• Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
• Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies. You lead by example, showing your team what a "Board-level" business review looks like in the cybersecurity space.
• Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Experience & Background:

To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.

Professional Experience:

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.
• Proficiency in German is highly desirable but not strictly required.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for  candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000. 

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com. 

#LI-MT1

#LI-Remote

Customer Success, Senior Manager (m/f/d) 

at Onapsis

EMEA

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available. 

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities:

The "Coach": Regional Leadership & Force Multiplication (70%)

• People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
• The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
• Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
• Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.

The "Player": Strategic "North Star" Portfolio (30%)

• Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
• Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies. You lead by example, showing your team what a "Board-level" business review looks like in the cybersecurity space.
• Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Experience & Background:

To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.

Professional Experience:

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.
• Proficiency in German is highly desirable but not strictly required.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for  candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000. 

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com. 

#LI-MT1

#LI-Remote

Customer Success, Senior Manager (m/f/d) 

at Onapsis

EMEA

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available. 

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities:

The "Coach": Regional Leadership & Force Multiplication (70%)

• People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
• The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
• Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
• Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.

The "Player": Strategic "North Star" Portfolio (30%)

• Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
• Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies. You lead by example, showing your team what a "Board-level" business review looks like in the cybersecurity space.
• Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Experience & Background:

To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.

Professional Experience:

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.
• Proficiency in German is highly desirable but not strictly required.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for  candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000. 

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com. 

#LI-MT1

#LI-Remote

Customer Success, Senior Manager (m/f/d) 

at Onapsis

EMEA

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available. 

The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.

In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.

Key Responsibilities:

The "Coach": Regional Leadership & Force Multiplication (70%)

• People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
• The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
• Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
• Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.

The "Player": Strategic "North Star" Portfolio (30%)

• Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts.
• Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies. You lead by example, showing your team what a "Board-level" business review looks like in the cybersecurity space.
• Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.

Experience & Background:

To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.

Professional Experience:

• 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
• 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
• Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
• The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets.
• Proficiency in German is highly desirable but not strictly required.

What we offer: 

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location:

This is a remote position for  candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications.  Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania. The company proudly serves more than 300 leading brands and organizations, including many of the Global 2000. 

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com. 

#LI-MT1

#LI-Remote