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At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Core Engineering, Data Ingestion & API Systems
User & Business Understanding
Grow With The Team
Technical Excellence & Mentorship
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IT Support & Administration
Flexible & Resilient: You thrive in dynamic environments and are comfortable with non-standard hours when business-critical situations arise.
Operational Awareness: You possess the situational awareness to identify how a single system issue can impact global productivity and act swiftly to mitigate risks before they escalate into incidents.
Independent Critical Thinker: You are an independent problem-solver who can evaluate complex scenarios and determine the most effective technical solution under the guidance of senior mentors.
AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation.
Communicator: You have articulate written and verbal communication skills, essential for a global, remote-first environment
Professional Experience: 2+ years in IT support, system administration, or a related field.
Global mindset: Experience working with colleagues across multiple countries
OS Mastery: Proficiency in managing and troubleshooting both Mac and Windows systems.
Standardized Frameworks: Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
AI Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
Technical Breadth:
Experience with Google Workspace and/or Microsoft Azure.
Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
Experience with VPN technologies and client configuration.
AI-Assisted Troubleshooting: Proven experience leveraging AI tools (e.g., Gemini, Claude AI, ChatGPT) to synthesize logs, troubleshoot complex OS issues, or draft technical documentation.
Cloud-Native Foundations: Familiarity with managing cloud service providers (AWS, GCP, or Azure) beyond simple user administration.
Advanced Automation: Experience building or maintaining workflows in tools like Make, Zapier, or Power Automate to bridge data between SaaS platforms.
Security & Audit Exposure: Participation in security remediation tasks or internal readiness for audits like SOC2 or ISO 27001.
Systems Implementation: Experience assisting in the rollout of enterprise-wide software, such as an IDP (Okta/JumpCloud), MDM, or a CRM like Salesforce.
Infrastructure Mindset: Foundational knowledge of networking (TCP/IP, DNS) and identity architecture (SAML, SCIM, OIDC).
Professional Growth: Actively pursuing or holding certifications that align with our stack, such as ITIL 4 Foundation, CompTIA Network+, or Security+.
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At Omnidian, our technology is critical to our success, and the Salesforce Business Analyst is a vital link ensuring the evolution of our platforms. In this role, you will serve as the primary bridge between our Salesforce business users and our technical execution team, specifically focusing on the usability and growth of our Service Cloud environment.
Your mission is dual-focused: you will ensure the platform remains stable and intuitive through continuous business process improvements, while simultaneously leading high-impact projects that drive automation and operational efficiency across the organization.
1. Discovery & User Research
Conduct deep-dive discovery sessions with stakeholders, interviews, and "day-in-the-life" shadowing to understand user pain points.
Identify the root causes of operational friction rather than just documenting surface-level symptoms.
Translate complex business needs into clear, actionable user stories and functional requirements.
2. Solution Ideation & Collaboration
Partner closely with Salesforce Admins and Developers to brainstorm solutions that leverage out-of-the-box Salesforce functionality first.
Act as the voice of the user during technical design sessions to ensure the final product meets the actual business need.
Balance immediate "quick-fix" requests with long-term platform scalability.
3. Execution & Quality Assurance
Define acceptance criteria and lead the User Acceptance Testing (UAT) process.
Validate that delivered features solve the identified problems and don't introduce new regressions.
Create and maintain clear documentation for new processes and system enhancements.
4. Stakeholder Management & Communication
Manage the project backlog, providing clear updates on status, risks, and timelines to stakeholders.
Proactively communicate platform changes to the user base to ensure high adoption and minimal disruption.
Facilitate meetings between cross-functional teams to align on priorities.
Empathetic: You possess a genuine commitment to the user experience, driven by a desire to simplify processes and make our user’s workflows more usable and efficient.
Solution-Oriented: You go beyond simply identifying obstacles; you proactively arrive with effective ideas to resolve them.
Adaptable: You are comfortable pivoting seamlessly between immediate quality of life improvements and larger, more complex projects.
Salesforce Expertise: Minimum 5+ years of experience working specifically with Salesforce Service Cloud (Case Management, Knowledge, Omni-Channel, etc.).
User Research: Ability to get beyond what users ask for and understand what they actually need. Requires a balance of critical thinking, curiosity, empathy and analysis.
Analytical Rigor: Proven ability to perform root-cause analysis and think critically about business process flows.
Documentation: Strong skills in writing user stories (Jira and Aha!), process maps (Miro), and UAT scripts.
Communication: Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical users.
Certification: Salesforce Certified Administrator or Salesforce Certified Business Analyst
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At the heart of Omnidian is a residential or commercial asset with a solar installation. You'll work on a distributed team responsible for the full lifecycle of that asset from initial onboarding through daily monitoring and management.
As a Software Engineer II, you are a trusted resource for the team, capable of designing and implementing medium-to-large features that drive our platform forward. Reporting to the Senior Manager of Software Engineering, you will have a specific focus on the Asset Management Lifecycle domain. You will work across the stack to ensure our systems for tracking and managing solar assets are reliable, scalable, and intuitive, while proactively supporting your teammates and enforcing high engineering standards.
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As a Staff Software Engineer, you are a technical visionary and a strategic leader within our Engineering organization. Reporting to the Senior Manager of Software Engineering, you will be the primary technical architect and strategist for the Asset Management Lifecycle domain. You will look beyond a single team to evolve how we track, manage, and optimize solar assets. You will introduce transformative technologies and coordinate technical excellence across multiple workstreams to ensure our platform scales for the future.
At the heart of Omnidian is a residential or commercial asset with a solar installation. You'll work on a distributed team responsible for the full lifecycle of that asset from initial onboarding through daily monitoring and management.
Ready to apply?
Apply to Omnidian
Ready to apply?
Apply to Omnidian
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