The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management.  The Account Supervisor will also supervise, motivate and mentor more junior account team members. 

Primary Job Responsibilities 

• Understand the creative process and provide ideas for improving existing executions 

• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Seek non-traditional solutions to marketing/marketplace problems 

• Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand 

• Oversee/manage the tactical plan development process, while contributing to tactical plan design: 

• Communicate key client issues/initiatives to team 

• Oversee creation of competitive review 

• Generate key issues/objectives/strategies 

• Supervise development of tactics/budget/timing 

• Manage internal approval process 

•  Keep senior management briefed on account activities 

•  Foster a positive and productive team atmosphere and establish credibility both internally and externally 

• Facilitate and maximize client relationships 

• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity 

• Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free 

• Ensure that client is perceived positively within agency 

• Understand the client’s perspective and challenges, and communicate these to the entire agency team 

•  Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development 

• Foster client understanding of the agency’s needs and perspective 

• Establish credibility with clients at all levels 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

•  Project a professional, positive attitude toward peers and clients within the department and the agency 

•  Embody service-oriented attitude and uphold quality standards in servicing the client 

• Maintain accurate time sheets 

•  Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

•  Foster senior level partnerships with creative/account colleague 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values (the 3 E’s) in all decisions and interactions 

Management Responsibilities  

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

•  Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

•  Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly 

•  Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc. 

Qualifications 

• College Degree, preferably in marketing, advertising, communications or science/medicine 

• 4 years Agency or comparable experience 

• Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) 

• Maturity to handle senior-level Client contact 

• Understanding of business principals 

• Thorough knowledge of, and depth of experience with, marketing/advertising 

• Ability to manage and train staff, including prioritization of creative hours 

• Professional image 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $90,000 - $116,500

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. 

Title: Account Supervisor

Company/Location: Remedy Edge / New York

Department/Discipline: Account Services

Core Competencies: Customer Focus, Interpersonal Savvy and Creativity

Overview: The Account Supervisor (AS)is responsible for developing and overseeing the implementation of marketing strategies for our clients and will be expected to maintain a complete working knowledge of the assigned disease segment and brand goals. The AS will manage client relationships, oversee talent development for direct report(s) and ensure financial goals are attained as outlined in the metrics associated with this role.

Responsibilities:

· Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s)

· Communicate client needs to all cross functional partners ensuring projects are on brief and in line with brand strategy

· Effectively present the agency’s recommendations, points-of-view, or strategy documents to clients, taking a leadership role in their preparation

· Work with Project Management to provide accurate and timely product forecasts – while seeking supervisor’s input on critical situations or changes

· Ensure that team members know and follow established agency account procedures, including but not limited to; account files, approval process and status reports

· Develop presentations to sell recommendations to client(s)

· Conduct regular meetings with account group team to discuss client issues, opportunities and work in progress

· Supervise and motivate account group team to ensure a high level of client satisfaction

· Coach and develop direct report(s) by creating individual development plans, providing on the job learning and ensuring attendance at relevant OHGU courses

· Participate in all management courses offered by OHGU as assigned

· Support and/or lead team or agency initiatives as assigned

Qualifications and Experience:

· Bachelor’s degree with a minimum of 3 years of medical marketing or agency experience

· Previous experience managing one or more direct reports

· Superior verbal and written communication skills

· Able to collaborate across a multi-disciplinary brand team

· Excellent presentation skills with an ability to present ideas to brand teams and clients

· Experience working on digital projects or accounts with strong digital focus

· Proficient in Microsoft Office

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

· SALARY RANGE - $90,000 - $116,500

At Remedy Edge, we believe health can’t wait. 

The stakes are higher. The pace is faster. And hesitation costs lives. 

That’s why Remedy Edge exists—to bring urgency to health. 

Urgent thinking. Urgent creativity. Urgent action. 

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress. 

Because when health is on the line, every moment matters. 

And every edge counts. 

Inclusivity 

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. 

Flexibility 

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. 

Who We Are 

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. 

What You’ll Do: 

• Execute overall brand objectives and strategies across project lifecycle for brands as assigned under the guidance of senior account team members 

• Participate in live and virtual client meetings, engage with clients independently on small tactical initiatives under the guidance of senior account team members 

• Draft internal contact reports, manage status reports, partner with Brand Coordinator on hotsheet 

• Interact with cross functional brand team members, including creative and project management, to ensure regular and accurate information exchange 

• Coordinate with Project Management to: 

• Track project estimates and reconciliation processes as directed by Supervisor. 

• Open job numbers, assist in the development of key project documents including but not limited to client project status and internal meeting reports. 

• Assist senior account team members as needed with meeting prep, project updates, and client deliverables 

• Assist account team with scheduling meetings, room reservations, preparing agendas, preparing handouts and/or coordinating client events and entertainment. 

• Develop product knowledge base (i.e., understanding of product indications, market research, marketing plans, and competitive knowledge) 

• Monitor brand and projects in progress to ensure on-track project timing 

What You’ll Need: 

• Superior written and verbal communication skills. 

• Superior organizational skills 

• Able to multi-task in a faced paced environment while functioning as a member of a highly collaborative team. 

• A minimum of 1 year work experience within the advertising industry or related field. Pharmaceutical advertising is preferred, not required. 

• Basic understanding of digital communications and media channels preferred. 

• Proficient in Microsoft Office. 

• Able to create basic formulas and formatting within Excel and knowledge of Keynote preferred, not required. 

• Bachelor’s degree with a concentration in advertising, marketing, communications or journalism and/or coursework related to Pharmaceutical advertising is preferred, not required. 

• Strong academic achievement combined with campus leadership and/or community involvement. 

This is a hybrid position. As per Omnicom policy, hybrid employees are expected to be in the office 3 days/week. 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.  

• Salary range - $53,000 - $76,500

Title: Vice President, Group Account Supervisor 

Company/Location: Biolumina / New York, NY 

Department/Discipline: Group Account 

Description 

The VP, Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, product, agency product team and especially external client relations. 

General Responsibilities 

• Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand 

• Aid in the construction of a marketing plan and contribute to a successful pitch 

• Lead strategic and tactical planning process 

• Aggressively monitor and understand the competitive landscape, both strategic and creative 

• Seek opportunities to showcase agency work among current and prospective clients 

• Seek opportunities to grow business within current accounts and into new accounts connected with that client. 

• Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere 

• Demonstrate ability to adapt to various client corporate 

• Keep senior management briefed on account activities 

• Continue to refine skills in strategy and the business planning process 

• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development 

• Determine adequate distribution of creative manpower according to brand projects and their urgencies 

• Demonstrate mastery of scientific category and competitive data 

 Financial Responsibilities 

• Demonstrate the fiscal acumen to lead a profitable account 

• Aggressively monitor fee performance to encourage/ensure 

• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee 

Client Service Responsibilities 

• Vigilantly seek to optimize both Agency services and internal resources 

• Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product  

• Articulate agency POV without being afraid to take a stand 

• Strategically problem solve for discrepancies between client and agency 

• Establish credibility with clients at all levels and embody service-oriented attitude 

• Become trusted and integral strategic advisor to the client team 

• Uphold Agency quality standards in servicing the Client 

• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Foster senior level partnerships with creative/account colleagues 

• Act as a positive role model for agency at client and industry events 

 Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions 

• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures 

 Vice-President Responsibilities 

• Provide leadership within his/her department as well as across the agency 

• Proactively provide suggestions that impact agency policy and operations.  

• Demonstrate support of the Agency’s goals and 

• Present a professional and positive image of Biolumina both internally and externally. 

• Identify, recruit, train and develop talent 

• Motivate direct reports, and act as a mentor to all within Agency 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values in all decisions and interactions 

• Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interest in mind. 

 Qualifications 

• College degree, preferably in marketing, advertising, communications or science/medicine 

• 7 - 8 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• 3 years of supervisory experience 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

• Maturity to handle independent senior-level Client contact 

• Ability to manage and train staff  

• NPP and Omnichannel experience needed 

• Successful history of growing brands and possibly launching brands 

• Understanding of therapeutic categories/disease states 

Biolumina’s Values 

Open Mind 

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• SALARY RANGE HERE: $117,000 - $191,500

Title: Account Supervisor 

Company/Location: Biolumina / New York, NY 

Department/Discipline: Account 

Description:

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management.  The Account Supervisor will also supervise, motivate and mentor more junior account team members. 

Primary Job Responsibilities 

• Understand the creative process and provide ideas for improving existing executions 

• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Seek non-traditional solutions to marketing/marketplace problems 

• Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand 

• Oversee/manage the tactical plan development process, while contributing to tactical plan design: 

• Communicate key client issues/initiatives to team 

• Oversee creation of competitive review 

• Generate key issues/objectives/strategies 

• Supervise development of tactics/budget/timing 

• Manage internal approval process 

• Keep senior management briefed on account activities 

• Foster a positive and productive team atmosphere and establish credibility both internally and externally 

• Facilitate and maximize client relationships 

• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity 

• Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free 

• Ensure that client is perceived positively within agency 

• Understand the client’s perspective and challenges, and communicate these to the entire agency team 

• Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development 

• Foster client understanding of the agency’s needs and perspective 

• Establish credibility with clients at all levels 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Foster senior level partnerships with creative/account colleague 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values in all decisions and interactions 

Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly 

• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc. Qualifications 

• College Degree, preferably in marketing, advertising, communications or science/medicine 

• 4 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• Excellent written and oral communication skills including ability to write basic documents (Creative Briefs) 

• Maturity to handle senior-level Client contact 

• Understanding of business principals 

• Thorough knowledge of, and depth of experience with, marketing/advertising 

• Ability to manage and train staff, including prioritization of creative hours 

Biolumina’s Values 

Open Mind 

• Always ask why - of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $90,000 - $116,500

Title: Senior Account Executive 

Company/Location: Biolumina / New York, NY 

Department/Discipline: Account 

Description 

The SAE supports the Account Supervisor in managing the day-to-day activity of the account, including managing client deadlines, maintaining the integrity of the client’s budget and developing creative briefs. The SAE must be a proactive person who can multi-task, foster a positive team atmosphere, and be a leader. 

Primary Job Responsibilities 

• Manage account independently on a day-to-day basis 

• Develop creative and strategic thinking skills 

• Develop creative briefs 

• Manage client expectations at all times to foster effectiveness/productivity 

• Provide input to and draft sections of the agency tactical plan 

• Maintain regular client contact at product manager level and become integral part of client team ensuring that the client is updated and briefed on all relevant account activity 

• Meet/manage all client deadlines 

• Monitor fee hours and proactively alert agency management and/or clients of projects are heading out of scope 

• Effectively lead internal meetings (e.g. status meetings, job start-ups, etc.), making important, relevant contributions, and generate workable conclusions 

• Evaluate creative work for consistency and accuracy 

• Keep senior management briefed on account activities 

• Demonstrate strong knowledge of scientific category and brand 

• In person client travel is required 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency 

• Uphold the Company Values in all decisions and interactions 

• Maintain accurate time sheets 

• Foster a positive team environment demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Establish credibility and maintain leadership image both internally and externally; convey confidence without over promising 

• Understand when it’s appropriate to make decisions independently and when to escalate 

• issues/decisions to management 

Management Responsibilities 

• Generate performance reviews for AEs, AAEs, and support staff, when applicable 

• Provide constructive and direct on-going feedback to team members 

• Delegate work effectively, where appropriate 

Qualifications 

• College degree, preferably in marketing, advertising, communications or science/medicine 

• 3 years agency or comparable experience, Pharma experience a major plus! 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

Biolumina’s Values 

Open Mind 

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $70,000 - $99,500

About Remedy Edge:

Welcome to Remedy Edge. We activate potential, amplify with creativity, and accelerate outcomes. Remedy Edge brings strategic thinking and bold communications to healthcare — cutting through the noise to move people and change results. We don't do comfortable. We do cutting edge. Join us and GET THE EDGE.

About the role:

At Remedy Edge, our teams work really closely together across departments and with our clients. You will be used to working with your fellow client services team members, other agency departments including creative, medical, digital and production, and external vendors to lead the campaign delivery across multiple channels. You will be working with many nationalities both within the organisation, with clients and agency partners. 

Key responsibilities:

• Day-to-day administration and management of international projects
• Creation of budgets and basic financial management of projects
• Liaison with client contacts (and agency partners where necessary)
• Good organisation, planning and time management for the delivery of multiple projects simultaneously
• Good written and spoken communication skills, able to communicate with clarity and confidence
• Active and enthusiastic participant in all aspects of agency life

Skills & Experience

• Degree level education with a focus on marketing, advertising, science or healthcare
• Experience in a creative advertising agency or healthcare communications agency an advantage
• Experience in the implementation of digital projects
• Native English speaker, or very high level of English for written and verbal communications (Spanish is a plus)
• Evidence of strong worth ethic and proactivity in and out of education/work
• Proficient in all relevant software

Location: Torres Mapfre, Barcelona. 

About DDB Health Barcelona:

We are an agency specialized in Health and Wellness, here to revolutionize the world of health and well-being. We are brave and seek the difference in everything we do.

We are a diverse team, completely passionate about our industry. We have the experience and expertise to face any challenge, including those that seem impossible to solve. We have the right attitude to dare whatever comes our way. But, mostly, we are here to show that by combining creativity, science and strategy we can achieve a healthier world.

We belong to Omnicom Health, the largest healthcare marketing and communications network in the world, with more than a dozen companies and over 4,000 talented people specializing in every area of health. Our people come from every corner of science, medicine, marketing, and communications, partnering with clients—and connecting with each other— to achieve meaningful change through better, more innovative communications.

Role Focus:

Day-to-day lead of a strategically-minded high profile client as part of the Account Services team 

Key Responsibilities

Client Management:

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

Commercial:

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

Agency:

• Integral and integrated member of the International Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

About you:

You are an experienced account manager who’s worked across various brands in different industries at creative agencies. Additional experience that’s beneficial but not mandatory includes healthcare, digital, and global – because that’s our day-to-day focus. 

You are passionate about health, strategy and creativity, and about the role that our work can play in promoting strong, well-informed decisions around health issues for all audiences. You enjoy working collaboratively and are able to speak from a strong basis of knowledge.

You are someone who thrives in a close team environment, working with and through others to solve business issues. Always seeking out solutions that work for all parties, you will use your experience and social understanding to influence both internally and externally. You’ll also be a firm believer in the importance of making work fun. It’s advertising, right? If we’re not having fun, we’re not doing it right.

Skills & Experience

• Excellent command of the English language is essential due to the international nature of the business
• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare.

We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity: Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility: At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are: Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care and drives meaningful change for the brands and patients who can’t afford to wait.

Title: Group Account Supervisor 

Department/Discipline: Account Services  

Company/Location: Remedy Edge/New York 

Purpose: 

Group Account Supervisors are essential to the retention and growth of accounts by driving the development and implementation of tactical marketing plans and by supporting the vision and shared values that provide the agency with market differentiation. They drive the achievement of client’s communication and business objectives and strategically influence brand growth by way of deep category and brand knowledge, marketing acumen, value-added relationships, and a passion for the healthcare industry. 

The Group Account Supervisor typically has the responsibility for supporting $3-5mm (often across multiple accounts), works under moderate supervision demonstrating more independence, grows business organically, manages others, and is involved in the development of brand strategy. 

Objectives: 

1. CLIENT RELATIONSHIP Develop meaningful and productive client relationships to ensure that strategic recommendations and creative deliverables are met. Manage day- to-day client needs, align team expectations, and address inquiries/concerns. Work closely with client’s team to create and drive tactical programs and effectively collaborate with internal teams in the development and presentation of strategic and creative work and share client feedback to ensure that internal team is fully aligned. 

2. STRATEGY Support the Client and internal stakeholders in the creation and execution of strategic programs that drive brand messaging and solve its business and communications Understand the brand’s data to determine marketplace opportunities and convey forward-thinking strategically relevant ideas. Proactively seek out and recognize brand/industry/marketing trends and potential brand influences and turn into recommendations to present to broader internal and client teams. 

3. NEW BUSINESS Work with Senior leaders to identify new business opportunities in existing accounts to expand current assignments, acquire new projects, and increase agency revenue Responsible for supporting a business-building orientation on account teams, recommending new programs ideas and agency services to secure business. 

4. MENTORING Educate, grow, and motivate junior-level staff to promote an internal learning and development culture that achieves business growth and marketplace The Group Account Supervisor will set clear performance expectations, encourage and foster development opportunities, and ensure alignment between individual roles, client expectations, and overall organizational strategy. 

Requirements: 

• BA degree and 5-7 years’ work experience in healthcare marketing environment 

• Proven management experience and the ability to create a climate in which others want to do their best 

• Ability to build and sustain trust and credibility with internal teams and senior agency staff 

• Ability to establish and maintain effective client relationships to gain trust and respect 

• Build constructive relationships to foster strong team orientation and collaboration of strengths and cross-functional thinking 

• Strong verbal and written communication skills to present new and unique perspective/ideas 

• Possession of confidence-inspiring presentation skills in a variety of settings 

• Capacity to manage group processes and adjust the approach when something isn’t working 

• Broad knowledge and perspective to recommend competitive ideas, strategies and plans 

• Aptitude for looking beyond the obvious and probe further to solve business problems 

• Ability to travel and work across locations 

Differentiating Competencies: 

• Creativity  

• Organizational Agility 

• Customer Focus  

• Planning 

• Interpersonal Savvy  

• Problem Solving 

• Motivating Others  

• Strategic Agility 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.    

• $78,000 - $149,500

Title: Account Executive

Company/Location: Biolumina / New York, NY

Department/Discipline: Account

The AE is responsible for creating timelines (in conjunction with the traffic department), managing account estimates and the OOP budget, and establishing time and event schedules. The AE must have excellent communication skills with both clients and internal departments. The AE must be a proactive person who can multi-task, coordinate tactical implementation with the Agency, foster a positive team atmosphere, and be a leader.

Primary Responsibilities

• Understand creative process, draft creative briefs and provide ideas for improving existing executions
• Develop client estimates based on approved SOW
• Help to manage day-to-day business of the account with responsibility for ensuring that work is done on-time and on-budget
• Responsible for OOP budget:
  • Work is completed within budget
  • Request revised estimates if revisions affecting cost are requested
  • Obtain signed estimates promptly
  • Alert Client to financial ramifications of decisions in a timely manner
  • Ensure that all billing is done accurately and promptly
  • Track OOP billing to ensure that all expenses fall within approved guidelines
  • Closes jobs
  • Work diligently to meet Client's accounting needs e.g. accrues monies at the end of the calendar year per Client/Agency agreements, etc. vendors (premiums, special services, media buyers, etc.)
• Responsible for ensuring that account is organized and efficient:
  • Opening and tracking POs
  • Maintaining/circulating accurate and complete Client and Job Lists
  • Maintaining competitive binders
  • Requesting job numbers
  • Attending status meetings
• Develop timetables in conjunction with traffic and production
• Produce accurate and timely status reports/contact reports
• Responsible for competitive overviews/analyses/POVs/monitoring
• Develop agendas for Client meetings
• Manage time effectively, meet deadlines, attention to detail, and set priorities for specific assignments, especially when handling multiple projects
• Communicate effectively and professionally with both Clients and staff
• Work with supervisor to ensure that all materials produced are accurate and represent the agency in a positive light
• Continue to build mastery of marketing/advertising concepts
• Evolve into an effective resource for Agency personnel

Additional Responsibilities

• Foster a positive, productive team atmosphere and establish credibility both internally and externally
• Oversee more junior staff where applicable according to account staffing
• Oversee administration and assist with scheduling of meetings and ensure appropriate equipment is used
• Demonstrate a basic understanding of Client's business and Agency assignment
• Develop knowledge of Client's goals and vision -- both the brand itself and the people involved -- and interact appropriately
• If appropriate, coordinate tactical implementation with the Agency and client
• Communicate direction/Client feedback to creative staff clearly and concisely
• Record and summarize all Client contacts/decisions/approvals
• Primary Client contact is generally Associate/Assistant Product Manager
• Project professional, positive attitude/image toward Clients
• Establish credibility internally and with Clients
• Uphold quality standards in servicing the Client
• In person client travel is required

 Qualifications

• College degree
• 1 year Agency or comparable outside experience
• Excellent written and oral communication skills
• Familiarity with basic business principles
• Professional demeanor

 Biolumina’s Values

Open Mind

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions
• Be respectful of others’ ideas, opinions, and diverse backgrounds
• Be flexible and adaptive to new ways of doing things

Brave Heart

• Speak your mind…and your heart
• Courageously step forward to try something new and help others to do the same
• Be brave enough to defend your opinions—and brave enough to change them

Ready Hands

• Be proactive and push things forward
• Reach out to offer help and raise your hand to ask for help
• Go out of your way to show gratitude

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

         SALARY RANGE: $53,000 - $76,500

At Remedy Edge, we believe health can’t wait. 

The stakes are higher. The pace is faster. And hesitation costs lives. 

That’s why Remedy Edge exists—to bring urgency to health. 

Urgent thinking. Urgent creativity. Urgent action. 

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress. 

Because when health is on the line, every moment matters. 

And every edge counts. 

Inclusivity 

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. 

Flexibility 

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. 

Who We Are 

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait.  

Title: VP, Account Supervisor  

Compant/Location: Remedy Edge /New York  

Department/Discipline: Account Services  

Core Competencies: Customer Focus, Interpersonal Savvy and Creativity  

Overview: The VP, Account Supervisor (VP, AS) is responsible for driving strategy across all marketing segments on multiple brands. He or She will build and maintain effective client relationships and oversee talent development across the team. The VP, AS will attain financial goals through organic growth and new business opportunities and will meet all metrics associated with this role.  

Responsibilities:  

• Lead brand strategy and maintain strong client satisfaction on assigned brand(s)  

• Provide strategic direction and approvals at significant steps of the creative process  

• Provide strategic perspective on tactical POA recommendations and pieces prior to client submission  

• Direct and interact with all agency brand team members to ensure accurate information exchange and smooth flow of product work  

• Identify strengths and weaknesses on the account and make recommendations for change  

• Ensure account is staffed appropriately to meet client needs  

• Oversee account finances, including forecast and income generation  

• Identify and participate in agency new business initiatives; meet all organic growth targets  

• Motivate account group team to ensure a high level of client satisfaction  

• Mentor, coach and develop direct report(s) by creating individual development plans, providing on the job learning and ensuring attendance at relevant SSCGU courses  

• Ensure performance appraisals are completed for entire team  

• Participate in all management courses offered by SSCGU, as assigned  

• Support and/or lead team or agency initiatives as assigned  

Qualifications and Experience:  

• Bachelor’s degree with a minimum of 5 years of medical marketing or agency experience  

• Previous experience managing 2 or 3 direct reports and multiple levels  

• Experience leading multi-disciplinary brand teams  

• Solid strategic thinking skills  

• Superior verbal and written communication skills  

• Able to collaborate across a multi-disciplinary brand team  

• Superior presentation skills  

• Experience working on digital projects or accounts with strong digital focus  

• Proficient in Microsoft Office  

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.  

• $97,500 – $156,500 

The SAE supports the Account Supervisor in managing the day-to-day activity of the account, including managing client deadlines, maintaining the integrity of the client’s budget and developing creative briefs. The SAE must be a proactive person who can multi-task, foster a positive team atmosphere, and be a leader. 

Primary Job Responsibilities 

• Manage account independently on a day-to-day basis 

• Develop creative and strategic thinking skills 

• Develop creative briefs 

• Manage client expectations at all times to foster effectiveness/productivity 

• Provide input to and draft sections of the agency tactical plan 

• Maintain regular client contact at product manager level and become integral part of client team ensuring that the client is updated and briefed on all relevant account activity 

• Meet/manage all client deadlines 

• Monitor fee hours and proactively alert agency management and/or clients of projects are heading out of scope 

• Effectively lead internal meetings (e.g. status meetings, job start-ups, etc.), making important, relevant contributions, and generate workable conclusions 

• Evaluate creative work for consistency and accuracy 

• Keep senior management briefed on account activities 

• Demonstrate strong knowledge of scientific category and brand 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriatel 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency 

• Uphold Agency quality standards in servicing the Client 

• Maintain accurate time sheets 

• Foster a positive team environment demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Establish credibility and maintain leadership image both internally and externally; convey confidence without over promising 

• Understand when it’s appropriate to make decisions independently and when to escalate 

issues/decisions to manager 

• Uphold the Company Values (the 3 E’s) in all decisions and interactions 

Management Responsibilities 

• Generate performance reviews for AEs, AAEs, and support staff, when applicable 

• Provide constructive and direct on-going feedback to team members 

• Delegate work effectively, where appropriate 

Qualifications 

• College degree, preferably in marketing, advertising, communications or science/medicine 

• 3 years agency or comparable experience 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

• Professional image 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

· Salary Range - $70,000-$99,500

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. 

Job Title: SVP, Client Service Director 

• Lead by inspiring trust through courageous in the moment conversations
• Walk the talk and have a strategic perspective both internally and externally
• Know that you are department agnostic and be generous to hear new ideas no matter where they come from
• Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth.

Client Management & Interaction 

• Seen as primary owner of Account relationship 

o   Ensuring that every client has an account contact and that each client feels your presence and oversight of the account 

o   Key contact two-three levels above day-to-day client on a monthly/bi-monthly basis 

• Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.)
• Maintain “guru” status with clients and engaged for key strategic meetings
• Be known and respected among client teams
• Lead for onboarding of all new clients, regardless of level

Agency Development 

•   Solution oriented approach that creates calm and rallies teams
•   Actively seek and close large, strategic new business opportunities; convert new business into agency revenue 
•   Play active role in defining, clarifying, and evolving agency short- and long-term “Go-to-Market” strategy and suite of offerings 
•   Be a developer and attracter of key agency talent and primary grower of talent from within

Communication Skills 

Possess superior communication skills across the board.  

•   Maintain strong, professional presence that immediately puts clients at ease and wins their confidence
•   Expert presentation skill to a few key individuals or to a large client team
•   Communicate complicated ideas in a manner everyone can understand
•   Annually deliver course relating to leadership, client management or business communications for the benefit of more junior colleagues as discussed and outlined with President of agency
•   Author periodic articles or POVs worthy of publication internally and with clients

Management 

•        Continue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environments
•        Manage multiple account teams with flawless client retention
•        Accountable for all agency teams maintaining high quality deliverables
•        Ensure teams consistently follow established processes/guidelines for executing agency offerings (eg,monthly POV’s, etc).
•        Serve as a mentor to account group taking initiative to develop trainings
•        Ensure all levels of the organization understands the client dynamics at play and is involved to ensure client love and retention.  
•        Key conduit to strategic team with a mindset of always show the client more – talent, work, thinking

Leadership/Teamwork 

•        Manage up and vertically to ensure seamless pull-through

o   Keep President abreast of all issues/opportunities arise to ensure all are on the page 

o   Partner across so that all can learn from the dialogue 

• Responsible for evangelizing Agency’s evolving service offerings, processes, and best practices to all staff and clients
• Establish agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development.  Every team member should understand how their purpose at Remedy Edge plays into the “Good” we are creating via our brands
• Demonstrate strong work ethic, delegates instead of dumps, provides real-time feedback and recognition, celebrates success, excellent active listening skills, makes decisions for betterment of all, maintains optimistic outlook in all situations
• Works with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needs
• Act as “Champion” for all direct reports/team members and takes full responsibility for helping advance them toward promotion
• Navigate challenging client situations while keeping the team calm and motivated

Industry Knowledge/Therapeutic Expertise 

•   Maintain “guru” status with clients and engaged for key strategic meetings
•   Continually demonstrate expertise in all aspects of strategy 
•   Seen by clients and colleagues as experienced multiple therapeutic areas 
•   Establish agency-wide example of ability to deliver solutions for clients

Financial Responsibility 

•   Ultimate owner of groups yearly goals to Omnicom and achievement of those goals from a revenue perspective always keeping margin in mind
•   Final responsibility for year-over-year account growth in alignment with established growth targets 
•   Active participant in new business planning, agency capability expansions, resourcing decisions, and financial discussions
•   Champion for all internal financial processes and for teams being vigilant about project budgets and agency fees. 
•   Think: Need, Hours, Resources

o   Always come with a solution 

o   Evaluate needs for freelance resources, monitoring department utilization and budgeted hours.  

o   Maintain overall accountability for on time and on budget delivery of work 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range here - $220, 000 - $285,000

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

• Integral and integrated member of the International Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

• Excellent command of the English language is essential due to the international nature of the business
• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage

At Remedy Edge, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care and drives meaningful change for the brands and patients who can’t afford to wait.

Your Role: VP Account Directors run a book of business at Patients & Purpose. They are responsible for helping their clients and our agency to meet their strategic and financial goals. They are strategic thinkers, liaisons between agency functions integrators, and problem-solvers

What You’ll Do:

• Begins to own senior client level relationships, acting as a key decision-maker and brand steward at the agency
• Lead the team as an expert on multichannel experiences
• Leverage your experience and agency knowledge to keep the team several steps ahead of timeline, budget, and workflow.
• Guides team to avoid pitfalls that have been issues in the past
• Work with management to appropriately staff brands and ensure equitable division of work among staff.
• Fosters collaborative environment across teams.
• Be a manager and coach who recognizes and develops talent
• Navigate complex situations with tact, diplomacy, and a solution-oriented focus
• Grow business through pitches, new business, and organic growth
• Identifies opportunities where agency COEs (Centers of Excellence) can be leveraged for their clients
• Develop an agency-wide presence that transcends individual assignments
• Manage team finances in partnership with Project Management team
• Contributes to the agency by leading initiatives that help better agency vision/goals

What You’ll Need:

• Superior verbal and written communication skills
• Superior organizational skills
• Able to take the leads across a multi-disciplinary team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Specific leadership level knowledge of all common agency projects and initiatives
• Able to travel to client meetings
• Proficient in Microsoft Office
• Bachelor’s degree with a minimum of 10 years of medical marketing and/or agency experience
• Previous experience managing a high performing team(s)
• A specialist in Patient Pharmaceutical advertising

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $117,000 - $191,500

Title: Account Supervisor 

Company/Location: Biolumina / New York, NY 

Department/Discipline: Account Services 

Description 

The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management.  The Account Supervisor will also supervise, motivate and mentor more junior account team members. 

Primary Job Responsibilities 

• Understand the creative process and provide ideas for improving existing executions 

• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Seek non-traditional solutions to marketing/marketplace problems 

• Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand 

• Oversee/manage the tactical plan development process, while contributing to tactical plan design: 

• Communicate key client issues/initiatives to team 

• Oversee creation of competitive review 

• Generate key issues/objectives/strategies 

• Supervise development of tactics/budget/timing 

• Manage internal approval process 

• Keep senior management briefed on account activities 

• Foster a positive and productive team atmosphere and establish credibility both internally and externally 

• Facilitate and maximize client relationships 

• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity 

• Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free 

• Ensure that client is perceived positively within agency 

• Understand the client’s perspective and challenges, and communicate these to the entire agency team 

• Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development 

• Foster client understanding of the agency’s needs and perspective 

• Establish credibility with clients at all levels 

 Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

• Foster senior level partnerships with creative/account colleague 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values in all decisions and interactions 

  Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly 

• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc. 

  Qualifications 

• College Degree, preferably in marketing, advertising, communications or science/medicine 

• 4 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) 

• Maturity to handle senior-level Client contact 

• Understanding of business principals 

• Thorough knowledge of, and depth of experience with, marketing/advertising 

• Ability to manage and train staff, including prioritization of creative hours 

  Biolumina’s Values 

  Open Mind 

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• SALARY RANGE: $90,000 - $116,500

About Remedy Edge:

Welcome to Remedy Edge. We activate potential, amplify with creativity, and accelerate outcomes. Remedy Edge brings strategic thinking and bold communications to healthcare — cutting through the noise to move people and change results. We don't do comfortable. We do cutting edge. Join us and GET THE EDGE.

About the role:

At Remedy Edge, our teams work really closely together across departments and with our clients. You will be used to working with your fellow client services team members, other agency departments including creative, medical, digital and production, and external vendors to lead the campaign delivery across multiple channels. You will be working with many nationalities both within the organisation, with clients and agency partners. 

Key responsibilities:

• Day-to-day administration and management of international projects
• Creation of budgets and basic financial management of projects
• Liaison with client contacts (and agency partners where necessary)
• Good organisation, planning and time management for the delivery of multiple projects simultaneously
• Good written and spoken communication skills, able to communicate with clarity and confidence
• Active and enthusiastic participant in all aspects of agency life

Skills & Experience

• Degree level education with a focus on marketing, advertising, science or healthcare
• Experience in a creative advertising agency or healthcare communications agency an advantage
• Experience in the implementation of digital projects
• Native English speaker, or very high level of English for written and verbal communications (Spanish is a plus)
• Evidence of strong worth ethic and proactivity in and out of education/work
• Proficient in all relevant software

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

• Integral and integrated member of the International Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

• Excellent command of the English language is essential due to the international nature of the business
• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage

Location: Torres Mapfre, Barcelona. 

About DDB Health Barcelona:

We are an agency specialized in Health and Wellness, here to revolutionize the world of health and well-being. We are brave and seek the difference in everything we do.

We are a diverse team, completely passionate about our industry. We have the experience and expertise to face any challenge, including those that seem impossible to solve. We have the right attitude to dare whatever comes our way. But, mostly, we are here to show that by combining creativity, science and strategy we can achieve a healthier world.

We belong to Omnicom Health, the largest healthcare marketing and communications network in the world, with more than a dozen companies and over 4,000 talented people specializing in every area of health. Our people come from every corner of science, medicine, marketing, and communications, partnering with clients—and connecting with each other— to achieve meaningful change through better, more innovative communications.

Role Focus:

Day-to-day lead of a strategically-minded high profile client as part of the Account Services team 

Key Responsibilities

Client Management:

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

Commercial:

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

Agency:

• Integral and integrated member of the International Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

About you:

You are an experienced account manager who’s worked across various brands in different industries at creative agencies. Additional experience that’s beneficial but not mandatory includes healthcare, digital, and global – because that’s our day-to-day focus. 

You are passionate about health, strategy and creativity, and about the role that our work can play in promoting strong, well-informed decisions around health issues for all audiences. You enjoy working collaboratively and are able to speak from a strong basis of knowledge.

You are someone who thrives in a close team environment, working with and through others to solve business issues. Always seeking out solutions that work for all parties, you will use your experience and social understanding to influence both internally and externally. You’ll also be a firm believer in the importance of making work fun. It’s advertising, right? If we’re not having fun, we’re not doing it right.

Skills & Experience

• Excellent command of the English language is essential due to the international nature of the business
• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage

Propeller is a full‑service healthcare marketing agency with a focus in digital transformation. Propeller partners with pharma and medtech clients to reimagine commercial growth through tailored, modern solutions leveraging its end‑to‑end capabilities across experience strategy, emerging tech, AI as well as legacy creative, client services, and everything in between. With a team of 150 digital-native specialists - and the power of the Omnicom Health ecosystem behind us—we blend scale and resources with a culture defined by grit, passion, and authenticity.  Headquartered in Summit, NJ, with talent placed globally, we have been named as MM+M’s Best Places to Work in 2025, as well as awarded for by DigiDay for excellence in onboarding and best workplaces for working parents. 

If you want to help drive the future of healthcare marketing, bring fresh and progressive thinking, and thrive operating with agility, we want to meet you! 

VP, Group Account Director

Overview:

• The VP, Group Account Director is responsible for leading and operationalizing teams that profitably deliver work within a portfolio of accounts
• Understands agency revenue and profitability model. Ensures work is completed within budget by project. Owns the revenue and forecast for the brand. Determines and negotiates budget needs
• Keeps management informed of account status, problems, plans and meetings and includes senior management as needed
• Thorough understanding of industry business trends
• Responsible for ensuring tactical and strategic integrity and training the account team in this regard
• Responsible for the development of ongoing business on their accounts and identifying new business development opportunities (organic growth)
• Engage with senior level clients and continue an ongoing relationship development
• Identify and proactively respond to needs that arise as well as lead longer term planning. Possess a good foundation of knowledge of the category to which brands belong appropriately interpret market research data into brand ideas
• Train, develop, and appropriately delegate to account team - encourage and provide growth and development to junior account management team
• Ensure appropriate resource allocation and utilization across all departments
• Manage tactical plan and SOW

Client Partnership & Business Development:

• Responsible for client relationships at all levels. Engage with senior level clients and continue ongoing relationship development, including identifying new ways to strengthen relationships
• Monitor and evaluate the competitive landscape to prove senior level strategic insights
• Mine new, organic business opportunities with existing clients, by building relationships across the client’s organization and with key industry partners
• Establish a strategic partnership with clients, ensuring agency POV is shared and delivered effectively
• Identify and solidify client relationships beyond the day-to-day project owners
• Partner with clients to identify and strategize new project details and develop briefs

• Oversee regular client status meetings where team will communicate project development and maintain alignment with client objectives 

• Inform client on aspects and timing of project development, including internal agency process/requirements 
• Oversee all agency communications with client stakeholders and extended team members to drive project execution (eg, MLR team, medical/marketing reviewers, partner agencies, KOLs) 
• Participate in and lead new business pitches

Internal Account Management:

• Team leader, provides clear and fair direction and feedback
• Responsible for ensuring the right team members/departments are pulled into the appropriate projects/workstreams at the right time
• Active in strategic development, establishing communication objectives and strategies to drive the brands forward
• Oversight over the brand strategy, ensuring it is pulled through into all workstreams. Owns and communicates to the extended internal team
• Network and partner with other agency leaders within the Omnicom network and identify ways to partner together
• Develop marketing strategy and tactical plans, including budgets and timelines
• Communicate project and brand updates to team in a timely manner, including client shifts in project scope, direction, or timing that may impact agency resource requirements 
• Lead role in ensuring timely, accurate client documentation & correspondence of all Account team members
• Set priorities for the team while handling multiple projects and delegating work appropriately

• Monitor overall workload to improve efficiency and assure that waiting or downtime is minimized
• Keep department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers or FTEs
• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
• Manage direct report(s) workloads and PTO to ensure clients and internal teams have the proper Account team support and coverage for your assigned account(s)
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete and deliver performance reviews

Financial Management:

• Develop annual tactical plans and oversee new SOW development throughout the year
• Forecast budgets and maintain accurate phasing
• Develop and administer clients' budgets based on accurate estimating and tracking of hours, and reconciliation against estimates. Continuously monitor clients' budgets and raise client awareness as to when changes in direction or new requests impact scope. Meet with agency leadership regularly to keep apprised on financial status of accounts

Agency Operations 

• Take on wider, formal and informal leadership responsibilities within the agency
• Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment
• Drive the process and details of the day-to-day operations of the accounts

• Work with other department heads to recommend adjustments/additions to roles and responsibilities of departments to achieve continuous improvement and efficiency across accounts
• Interview, identify, train and orient new team members to the agency, department, and account(s) at the direction of department head
• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.

To be successful in this role, you will need:

• 7+ years of relevant experience in healthcare marketing
• 2 years of supervisory experience
• An engaging leadership presence that comes across equally strong in person, over the phone and through writing
• Build and foster strong, collaborative relationships
• Strong business judgment and decision making
• A self-starter who is collaborative and works well in an agile, fast-moving, and entrepreneurial environment
• Ability to work across multiple high-profile and high-budget programs at once, in collaboration with multidisciplinary team members
• Bachelor’s degree required

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $143,000 - $199,500

About Remedy Edge:

Welcome to Remedy Edge. We activate potential, amplify with creativity, and accelerate outcomes. Remedy Edge brings strategic thinking and bold communications to healthcare — cutting through the noise to move people and change results. We don't do comfortable. We do cutting edge. Join us and GET THE EDGE.

Role Focus:

Day-to-day lead of a strategically-minded high profile client as part of the International Client Services team 

Key Responsibilities

Client Management:

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

Commercial:

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

Agency:

• Integral and integrated member of the National Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

About you:

You are an experienced account manager who’s worked across various brands in different industries at creative agencies. Additional experience that’s beneficial but not mandatory includes healthcare, digital, and global – because that’s our day-to-day focus. Ultimately, we’re looking for someone to easily slot into the multicultural dynamics of an agency team made up of 19 different nationalities who has the desire to work and live in the beautiful, sunny city of Barcelona!

You are passionate about health, strategy and creativity, and about the role that our work can play in promoting strong, well-informed decisions around health issues for all audiences. You enjoy working collaboratively and are able to speak from a strong basis of knowledge.

You are someone who thrives in a close team environment, working with and through others to solve business issues. Always seeking out solutions that work for all parties, you will use your experience and social understanding to influence both internally and externally. You’ll also be a firm believer in the importance of making work fun. It’s advertising, right? If we’re not having fun, we’re not doing it right.

Skills & Experience

• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage

Omnicom Health Group is the largest healthcare marketing and communications network in the world—partnering with clients to achieve meaningful change through better, more innovative communications. With more than 5,000 dedicated healthcare communications specialists from every corner of science, medicine, marketing, and communications, we recognize that it takes the best of talent to deliver the best of health.

When you join Omnicom Health Group, you have access to opportunities across the most networked network.  What does this mean for you?  Your journey may start with one Omnicom Health Group company then pivot to another, followed by a move to another where you take your career in a whole new direction building your skills and experience each step on your journey.  We’re eager for you to carve a path that works for you – and we’ll help you make it happen. 

Title: Vice President, Account Supervisor

Company/Location: New York, NY

Department/Discipline: Account Services

Overview

The VP, Account Supervisor (VP, AS) is responsible for the day-to-day success of the brands they oversee. The VP, AS will drive strategic decisions while also ensuring executional excellence. They know their business inside and out and also know what keeps the clients up at night. They are indispensable to their clients and internal teams.

Responsibilities

• Builds and maintains effective client relationships.
• Fully understands marketing channels and how and when they should be leveraged.
• Possesses the knowledge to interact with key client contacts beyond their day-to-day client.
• Provide strategic direction and approvals at significant steps of the creative process.
• Ensure high standards of execution and communication in all client work.
• Builds and fosters relationships across all departments, encouraging maximum engagement and excitement for the clients
• Exhibits an equal level of comfort in all written and verbal communication, for all audiences.
• Leads the team in a manner that encourages, mentors, executes, and supports company values.
• Manages brand, client, and team financial needs.
• Seen as a resource for junior account team at large. Creates opportunities for direct reports and actively mentors and guides them.
• Models a solutions mindset. Acts as a sounding board for junior team members and gracefully navigates difficult client conversations.
• In person client travel is required.

Experience

• 5+ years of pharma marketing or agency experience.
• Previous experience managing direct reports.
• Experience leading multi-disciplinary teams.
• Solid strategic thinking skills.
• Superior verbal and written communication skills.
• Able to collaborate across a multi-disciplinary brand team.
• Superior presentation skills.
• Experience working in print, digital and other channels.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

• Salary Range - $97,500-$156,500

Title: Group Account Supervisor 

Company/Location: Biolumina, New York, NY 

Department/Discipline: Account 

  Description 

  The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship. 

Primary Job Responsibilities 

• Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand 

• Lead strategic and tactical planning process 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Aggressively monitor and understand the competitive landscape, both strategic and creative 

• Seek opportunities to showcase agency work among current and prospective clients 

•  Seek opportunities to grow business within current accounts and into new accounts connected with that client. 

• Demonstrate the fiscal acumen to lead a profitable account 

• Aggressively monitor fee performance to encourage/ensure profitability. 

• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee 

•  Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere 

• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free 

• Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product 

• Demonstrate ability to adapt to various client corporate cultures. 

• Keeping senior management briefed on account activities 

• Continue to refine skills in strategy and the business planning process 

• Articulate agency POV without being afraid to take a stand 

• Strategically problem solve for discrepancies between client and agency 

•  Act as a positive role model for agency at client and industry events 

• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development 

• Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings 

• Establish credibility with clients at all levels and embody service-oriented attitude 

• Become trusted and integral strategic advisor to the client team 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency 

• Uphold Agency quality standards in servicing the Client 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

•  Foster senior level partnerships with creative/account colleagues 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values (the 3 E’s) in all decisions and interactions 

• In person client travel is required 

Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions 

•  Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc. 

Qualifications: 

• College degree, preferably in marketing, advertising, communications or science/medicine 

• 5 - 7 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• 2 years of supervisory experience 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

• Maturity to handle independent senior-level Client contact 

• Ability to manage and train staff 

• Successful history of growing brands and possibly launching brands 

• Understanding of therapeutic categories/disease states 

Biolumina’s Values 

  Open Mind 

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• SALARY RANGE HERE: $78,000-$149,500

About Remedy Edge:

Welcome to Remedy Edge. We activate potential, amplify with creativity, and accelerate outcomes. Remedy Edge brings strategic thinking and bold communications to healthcare — cutting through the noise to move people and change results. We don't do comfortable. We do cutting edge. Join us and GET THE EDGE.

Role Focus:

Day-to-day lead of a strategically-minded high profile client as part of the International Client Services team 

Key Responsibilities

Client Management:

• Lead day-to-day contact for a dedicated portfolio of high profile healthcare brands liaising internally and externally (also with agency partners)
• Understanding of both strategic thinking and project delivery, and able to flex nimbly between the two
• High emotional intelligence, able to read a room and adapt communication for different audiences and cultures
• Fluent English communication skills, both spoken and written, and able to communicate with confidence at all levels
• Conveys ideas and information in an effective and clear, concise manner, verbally and in writing, in individual and group situations

Commercial:

• Understanding of the commercial side of an agency and how we make money – track record of running buttoned-up accounts with all the t’s crossed and the i's dotted
• Responsible for monthly revenue targets for your dedicated client portfolio and contributing to the agency’s annual profitability

Agency:

• Integral and integrated member of the National Clients Services Team
• Formal and informal mentor to more junior member of staff (with line management responsibilities)
• Active and enthusiastic participant in new business activity and pitches

About you:

You are an experienced account manager who’s worked across various brands in different industries at creative agencies. Additional experience that’s beneficial but not mandatory includes healthcare, digital, and global – because that’s our day-to-day focus. Ultimately, we’re looking for someone to easily slot into the multicultural dynamics of an agency team made up of 19 different nationalities who has the desire to work and live in the beautiful, sunny city of Barcelona!

You are passionate about health, strategy and creativity, and about the role that our work can play in promoting strong, well-informed decisions around health issues for all audiences. You enjoy working collaboratively and are able to speak from a strong basis of knowledge.

You are someone who thrives in a close team environment, working with and through others to solve business issues. Always seeking out solutions that work for all parties, you will use your experience and social understanding to influence both internally and externally. You’ll also be a firm believer in the importance of making work fun. It’s advertising, right? If we’re not having fun, we’re not doing it right.

Skills & Experience

• Creative agency experience
• Passion for data driven insights and how they inform strategy and creative development
• Experience leading a team and managing clients, ideally at international and regional levels
• Healthcare experience beneficial but not mandatory
• Evidence of working across or with other disciplines, notably digital, will be a distinct advantage