About the Role:
Reporting to: Head of Major Events
Fuse is looking for an experienced Event Professional with both ticket and major event management experience, who is an excellent leader and thrives within a fast-paced agency environment. You will report to the Head of Major Events and will be the main day to day point of contact with one key client (Enterprise Rent-a-Car).
A focus for all the role will be managing the communications, requesting and approval process and delivery of the clients tickets across their respective match days in the UEEFA UEL & UECL competitions. However, the primary role will be responsibility for the successful pre-event planning, implementation and onsite delivery of the Enterprise guest programme(s) at the UEFA Finals from 2026 onwards..
You will have strong communication skills, needing to communicate with a pool of global clients, and strong leadership ability, managing 3 direct reports. The successful candidate will also have good organisation skills, being able to manage multiple projects at once, and keen eye and attention to detail. You will also have excellent Microsoft excel skills and knowledge of ticketing guest management systems would be a bonus.
The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to:
Season Ticketing
- Managing a team of Account Managers and Account Executives
- Oversee the management and distribution of ticketing assets across projects
- Oversee the management and execution of global communications to be distributed to markets of each client, having final review and approval of all comms
- Be a point of escalation for the team to the client as required
- Manage and lead on all financial reconciliation across both clients
UEFA Finals Guest Programmes
- Planning and onsite delivery of a guest programme(s) for guests at the UEFA Europa League Final and UEFA Conference League Final
- Acting as a senior contact and interface between client(s), client agencies, venue stakeholders and the appointed destination management company (DMC).
- Close liaison with all project workstream leads (and core Fuse Event team who manage all in-season activity) to ensure the smooth delivery of the overall guest experience.
- Supporting the team throughout the project and ensuring that all agreed deadlines, submissions and artwork approvals are met.
- Creation and management of key project documents including but not limited to a project plan, security plan, stadium operations plan, event schedule, hour by hour documents for onsite and budget.
- Full ownership of guest programme(s) budget with regular client reporting and oversight of supplier payments.
- Close liaison with Market Communications & Finance teams to ensure accurate tracking and timely billing of packages & additional costs to markets, as required.
- Planning and attending venue visits and client meetings, as and when necessary.
- Creation of client presentations and preparation of client documents, as necessary.
- Creation of staff briefing documents and event manuals.
- Close liaison with internal Fuse team to plan onsite staff logistics requirements (i.e. accommodation, flights, per diems etc.).
- Onsite presence for approx..11 days in total to oversee the delivery of the guest programme(s)
- Onsite support and guidance for team, throughout all stages of the programme(s)
- Onsite client management, including attendance at daily client meetings
- Point of escalation for Fuse team, client(s), client agencies, and H&S teams.
- Post event client reporting to help shape and inform future programmes
- Contribute to review of internal processes & make recommendations for improved ways of working for future Finals
- Full ownership of budget reconciliation (cost & income)
Desired Skills & Experience
- Experience in major sporting events, specifically in managing partnerships, ticketing, hospitality and guest programmes
- Project/Account management experience across a range of sport brands would be ideal
- Experience with online ticketing portals and guest management systems preferred
- Strong or advanced Microsoft Excel skills
- A thorough understanding and comfortable in managing financial processes with strong numeracy and analytical skills
- Strong reporting capability
- Experience in managing mid to senior level clients and internal stakeholders
- Experience of working with international clients would be a bonus but not essential
- Experience of people management and ability to motivate and manage project teams
You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.
This is a full-time role & you must be eligible to work in the UK.
Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.
We are committed to providing comprehensive training & development plans for all team members.
About the Agency:
Culturally Connected, Seriously Effective.
A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.
Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.
Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.
We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.
Follow us @fuse_agency Visit us online. Find us on LinkedIn
Flexible Working
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.
We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.
Be Your Best
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.
Diversity, Equity & Inclusion at OMG
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.
