Field Onboarding Manager

LOCATION: San Francisco onsite 2 days per week.

ABOUT THE POSITION & TEAM

At Okta, the Global Sales Onboarding Team plays a mission-critical role in accelerating new hire ramp time and providing ongoing enablement support, equipping sellers with the skills, knowledge, and confidence to perform at their best in a highly technical environment. 

Our approach to sales enablement is a holistic experience that includes self-guided learning, virtual instructor-led trainings, certifications, in-person learning, and immersive experiences. 

The Field Onboarding Manager, will wear many hats including: strategy, facilitation, content development, coordination, stakeholder management, and measurement of impact. This person will primarily serve our AMER based field audience to drive GTM readiness, through experiences that delight. This person will partner directly with the Enablement Business Partner and sales leaders to identify the needs of the business to best serve our new hires.  

Key Responsibilities:

• Strategic Liaison: Identify ways to drive impact and up level or existing programing, while maintaining tight feedback loops with sales leaders. 
• Program Lead: Manage the end-to-end delivery of the AMER sales onboarding experience.
• Facilitation & Coaching: Conduct high-impact sessions (virtual and in-person) that engage learners, create a safe space for learning, and achieve learning objectives.
• Coordination: Not afraid of a spreadsheet, and super detail oriented to ensure events and complex programs run smoothly.
• Stakeholder Management: Aligns with stakeholders on a predictable ongoing basis to ensure tight feedback loops with sales executives and leaders, and to adjust learning interventions as needed.
• Measurement of Impact: Uses data driven decision making to influence strategy. 
• Cultivate a High-Energy First Impression: Serve as an ambassador for the Okta sales culture, ensuring every new hire feels welcomed, valued, and energized from Day 1.
• Multi-Track Program Support: Demonstrate the agility to support onboarding work streams outside of the core Sales segment.

Experience & Success Characteristics

• Product Knowledge Pro: Deep understanding of complex technical products (or an aptitude to learn quickly).
• Field Enablement Experience: Experience scaling onboarding programs in high-growth environments; practical sales or quota-carrying experience is preferred.
• Operational Guru: Proven ability to manage large-scale programs and logistics while juggling competing priorities.
• Exceptional Facilitator: Comfortable commanding a room to drive behavior change.
• Continuous Improver: Data-driven mindset focused on speeding up productivity.
• Tech-forward mindset: Proficiency in Google Workspace and Slack for seamless team collaboration, and experience leveraging Sales Enablement Platforms 
• Meticulous attention to detail: Proven ability to manage complex project logistics, ensuring high-quality, error-free delivery of onboarding materials and training schedules in a fast-paced environment.
• Highly adaptable with a 'builder' mentality: Comfortable navigating ambiguous environments to create structure, refine processes, and solve problems proactively as business needs evolve.
• Exceptional verbal and written communication skills: Ability to distill complex technical concepts into simple, actionable training and the presence to influence stakeholders at all levels of the organization.
• Team Player: Willing to pick up the slack for teammates when needed, and willing to show up in a collaborative manner.

Requirements

• 3+ years of experience in enablement, onboarding, or SaaS sales.
• Strong knowledge of CIAM and security landscapes, or strong aptitude for learning.
• Bachelor’s degree or equivalent practical experience as a requirement.
• Willingness to travel 10–15% as business needs require.

Okta's Core Leadership Competencies

Managers at Okta are expected to embody the following:

• Builds Effective Teams: Leveraging diverse skills to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using feedback to gain insight into strengths and weaknesses.
• Develops Talent: Supporting career goals alongside organizational needs.
• Drives Results: Consistently achieving outcomes under tough circumstances.
• Strategic Mindset: Translating future possibilities into breakthrough strategies.

The Global Enablement (GET) team

The Global Enablement Team (GET) focuses on aligning people, processes, and priorities with relevant learning, coaching, and communication delivered at the right time. This role is instrumental in equipping our Okta sales, presales and channel partners with the knowledge, skills, and tools they need to promote and implement Okta’s solutions successfully. 

The Partner Enablement for Partner Led Countries Role

Reporting to the Director of Partner Enablement, this role will join our growing Global Partner Enablement team to enable select partners to self-sufficiently drive Okta business in emerging markets. Working with cross-functional teams aligned to the partner-led objectives, this role will be responsible for designing and executing on enablement strategy and product knowledge that meets partner needs to excel in a partner-driven approach. This role requires both virtual and in-person enablement with the potential for international travel as the needs grow to other markets. 

*This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.  

What you’ll be doing 

• Develop and execute on an enablement strategy and product knowledge that takes partners from initial recruitment through "Tech Champion" status.
• Adapt internal trainings, enablement resources, sales plays, and technical enablement into bespoke partner content through a train-the trainer model in which the partner cascades content to other partners within their ecosystem.

• Ensure partners are experts in Okta onboarding, product sales and presales, service delivery and customer success training. 
• Train partner to excel at  self-service tools, including self-quoting (New, Upsell, and Renewals), lead management, and deal registration.
• Educate partners on partner program elements including licensing models, pricing strategies and incentives.
• Collaborate with cross functional teams to expedite content creation and partner availability. 

What you’ll bring to the role & what we’re looking for

• 5-10 years in Channel Enablement or Sales/ Presales Training
• Familiarity and proven understanding of Identity Security and Access Management (IAM)
• Understanding of Quote-to-Cash (QTC) processes and CRM/Partner Portal workflows.
• Strategic Mindset: Proven ability to move a territory from a direct-sales motion to an independent, partner-led model.

Preferred Skills:

• Familiarity with project management methodologies.
• Experience in adult learning principles or certifications 

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The Partner Enablement team at Okta is responsible for equipping our Field Team and  Partners with the knowledge, tools, and resources needed to succeed. We create, deliver, and manage training programs that drive understanding and adoption of Okta’s innovative identity and access management solutions. Our mission is to empower every learner to maximize the value of Okta’s platform and services.

The Service Delivery Trainer Opportunity

Reporting to the Manager, GSI Enablement, this role will develop and deliver training programs to ensure seamless deployment and adoption of Okta solutions. The Service Delivery Trainer will leverage their technical enablement and deployment experience to provide our customers and partners with best-in-class training, enabling them to deploy Okta successfully.

What You’ll Be Doing

• Delivering technical training sessions to GSI partners focused on deploying and managing Okta solutions.
• Designing, developing, and maintaining training materials, including presentations, hands-on labs, and virtual learning modules.
• Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.
• Partnering with deployment teams to understand challenges and create targeted training programs to address skill gaps.
• Gathering feedback from learners to continuously improve training effectiveness and content quality.
• Managing logistics for training sessions, including scheduling, registration, and follow-up communications.

What You’ll Bring to the Role & What We’re Looking For

• 5+ years of experience in technical enablement or training, preferably with a focus on SaaS or identity solutions.
• Hands-on experience deploying Okta or similar identity management solutions.
• Proven ability to design and deliver engaging, technically complex training programs to diverse audiences.
• Excellent communication and presentation skills with a knack for making technical topics accessible.
• Strong collaboration skills and the ability to work across multiple teams and functions.
• Familiarity with instructional design principles and adult learning methodologies.

Additional Experience That We Value

• Okta certifications (e.g., Okta Certified Administrator, Okta Certified Professional).
• Experience with deployment tools and methodologies.
• Proficiency with virtual training platforms and e-learning development tools.
• Background in managing customer or partner onboarding programs.
• Experience working with global teams and scaling training programs internationally.

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