Role Overview

We are seeking a technically strong Global Partner System Specialist to design, implement, and optimize partner-facing systems and operational processes. This role sits within the Global Partner Program and Strategy team and operates at the intersection of business and technology, bringing deep expertise in PRM management and CRM architecture and development. The primary focus is on PRM platforms, Salesforce, system integrations (including learning management and badging platforms), and partner data architecture supporting the global partner ecosystem.

You will administer and maintain partner systems, ensuring performance, scalability, and data integrity. This includes troubleshooting complex system and integration issues, partnering with technical teams to resolve defects, and helping to design and execute test plans (including taking the lead on regression testing) to validate enhancements. You will translate business requirements into scalable technical solutions, develop user and system documentation, and support change management efforts by creating enablement material, communicating updates, and driving adoption of new features and workflows—ultimately enabling a seamless, data-driven partner experience and improving efficiency across the partner lifecycle.

Key Responsibilities

1. Systems Design & Integration

• Architecture: Translate business needs into technical user stories and scalable system designs.

• Integrations: Build and maintain data flows between Salesforce, Impartner PRM, and learning platforms (LMS) for certifications, deal registrations, and badging.

• Lifecycle Management: Lead configuration, testing, and deployment of system enhancements.

2. Data Governance & Analytics

• Integrity: Maintain a high standard of data consistency across all partner platforms.

• Reporting: Design dashboards in Tableau and Salesforce to track partner performance, pipeline visibility, and portal engagement.

3. Quality Assurance & Support

• Testing: Own end-to-end test plans and lead regression testing for system releases.

• Technical Support: Troubleshoot complex integration issues and coordinate with developers for defect resolution.

• User Enablement: Manage user provisioning, create technical documentation, and drive platform adoption.

4. Operational Excellence

• Workflows: Optimize partner onboarding, agreement management, and deal registration processes.

• Continuous Improvement: Identify automation opportunities to improve operational efficiency and partner experience.

Qualifications

Required Skills & Experience

• 5+ years of experience in systems-focused roles such as Business Analyst, Systems Analyst, or Technical Partner Operations within a SaaS or technology environment.
• Deep hands-on experience with partner data across CRM (Salesforce) and PRM (Impartner) systems
• Strong understanding of system integrations, APIs, and data flows across enterprise platforms, including learning management systems (Cornerstone & Skilljar)
• Proven ability to translate business requirements into technical solutions and system configurations as well as test, troubleshoot, and request enhancements to partner systems
• Experience participating in the full partner system lifecycle: requirements, design, testing, deployment, and support.
• Advanced analytical and problem-solving skills with a focus on scalable solutions.
• Strong communication skills bridging technical and non-technical stakeholders.

Preferred Qualifications

• Experience with IMpartner
• Familiarity with deal registration and marketing development fund administration
• Hands-on experience with:
  • Tableau or similar BI tools
  • DocuSign, Conga/Apttus
  • Google Workspace
• Experience with data modeling, reporting frameworks, and dashboard design.
• Understanding of partner ecosystem at a SaaS technology company

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P25173_3437176

At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.

Okta is seeking a Manager, Global Partner Program Operations to lead and scale the team responsible for all global partner program operations. This leadership role focuses on defining and optimizing critical operational processes, ensuring data integrity, and providing strategic oversight for all partner-facing systems, including the partner portal and key program operations. The Manager will hire, mentor, and guide a team of operations specialists to deliver a best-in-class, seamless experience for partners and internal stakeholders. The ideal candidate is a proven leader who can define strategic initiatives, drive continuous improvement, and manage complex, cross-functional operations in a high-growth environment.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and manage a team of Global Partner Program Operations Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.
• Recruit, onboard, and train new team members as the organization scales.

Program Operational Strategy & Optimization

• Define and optimize the end-to-end operational processes for the Global Partner Program, focusing on scalability, compliance, and efficiency.
• Oversee the seamless execution of high-volume, day-to-day partner operations, including partner onboarding, coordinating partner due diligence with Finance and Partner Sales teams, and managing partner agreement processing.
• Establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to program structure, benefits, and resources and leverage AI where appropriate.
• Drive continuous process improvements for critical functions like Deal Registration operations and the creation of Letters of Authorization (LOAs).
• Oversee support for distribution partners with onboarding their resellers in accordance with program requirements.
  
  

Systems, Data Integrity & Reporting

• Partner with systems team to create and maintain operational integrity of all partner systems, including Salesforce, Conga, DocuSign, and the Partner Relationship Management (PRM) platform.
• Oversee the team’s efforts in maintaining accurate partner data integrity across internal systems, partner portals, and partner locator tools.
• Develop and manage reporting dashboards to track operational performance, compliance requirements, and the overall health of the partner ecosystem.

Required Skills and Experience

• 5+ years of progressive experience in partner operations, channel operations, or partner program management, preferably within SaaS or technology.
• 2+ years of direct experience managing and mentoring a team or leading complex cross-functional projects.
• Demonstrated ability to define, implement, and scale complex operational processes across global teams.
• Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).
• Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.
• Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.
• Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.

Preferred Qualifications

Experience with:

• Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)
• Proven experience managing vendor relationships for operational tools
• Expertise in data analysis and reporting using tools like Tableau or similar reporting tools
• Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign
• Experience with Google Workspace.

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P25171_3437178

At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.

Okta is seeking a Manager, Global Partner Sales Desk to support the transactional sales cycle and manage critical deal flow operations. This role ensures a seamless and efficient sales process by executing deal registration validation, maintaining CRM data quality, and handling quoting and purchase order (PO) processes.

The ideal candidate is highly organised, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.

• Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met.
• Recruit, onboard, and train new team members as the organization scales.

Program Operational Strategy & Optimization

• Define and optimize the end-to-end operational processes for the Global Partner Sales Desk, focusing on scalability, compliance, and efficiency and leverage AI wherever possible.
• Oversee the seamless execution of high-volume, day-to-day partner sales desk operations, including Deal Registration and validation, CRM hygiene, Quoting and PO issuance and troubleshooting issues.  
• Develop and maintain comprehensive, up-to-date documentation and training materials for all Partner Sales Desk processes for the internal team and key cross-functional stakeholders.
• Work with Global Partner Program Operations team to establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to Deal Registration process.  
• Drive continuous process improvements for critical functions to support Partner Sales and ensure timely.
• Collaborate with IT teams to define and prioritize system enhancements in core platforms (e.g., Salesforce, PRM) to improve partner sales desk efficiency, scalability, and the overall partner experience.
• Monitor, analyze, and report on operational metrics to identify trends, performance gaps, and opportunities for cost reduction or efficiency gains.

Required Skills and Experience

• 5+ years of progressive experience in partner sales operations or channel sales operations preferably within SaaS or technology.
• 2+ years of direct experience managing and mentoring a team or leading complex cross-functional projects.
• Demonstrated ability to define, implement, and scale complex operational processes across global teams.
• Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).
• Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.
• Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.
• Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.

Preferred Qualifications

Experience with:

• Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)
• Expertise in data analysis and reporting using tools like Tableau or similar reporting tools
• Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign
• Experience with Google Workspace

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P25172_3437184

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta is looking for an experienced Director of Partner Programs to strategically architect,  implement, and manage a global partner program driving the company’s success while supporting multiple partner types. This person should have extensive experience leading program strategy, building and managing teams in a high growth SaaS environment.  This individual will use a data driven approach while incorporating partner feedback and internal feedback to continuously optimize the Okta Partner.  

Job Responsibilities & Duties:

• Design, implement, and manage a robust and competitive Partner Program structure that effectively supports and incentivizes multiple partner types (e.g., Distributors, GSIs, Resellers, Service Delivery Partners, System Integrators and Technology Partners) and supports Cloud Marketplaces.
• Lead the design and execution of partner programs across AMER, EMEA, and APJ regions.
• Serve as the strategic leader and primary point of contact for the global Partner team, driving initiatives for the continued evolution and success of the Okta Partner Program.
• Develop and drive the long-term partner program strategy, requirements, and policy across the entire partner lifecycle, from recruitment to performance management.
• Direct and mentor the Partner Program team, focusing on organizational design to support growth, scale, and effective prioritization aligned with long-term program goals.
• Define and govern the framework for partner tiering, benefits, incentives, and requirements to ensure program value and growth.
• Collaborate with Partner Experience and Ops team to integrate AI and automation to create a self-service environment for partners, reducing time-to-value (Operational Excellence).
• Lead cross-functional engagements with internal stakeholders (Sales, Marketing, Legal, Finance, Product, Operations, and Systems ) to resolve complex business issues, define long-term program strategy, identify optimization opportunities and set policy for partner engagement. This role will serve as the central link between the partner organization and these teams, and requires the ability to effectively influence and build consensus with cross-functional leadership.
• Provide clear, concise, and compelling communication to executive leadership on program strategy, performance, and risks, ensuring transparency and timely decision-making.
• Monitor and report on global Partner Program performance, ensuring accountability for annual performance reviews and program effectiveness. This includes building global dashboards to act as a "Single Source of Truth" for partner performance (Data Leadership).
• Oversee and provide requirements for the successful integration of program features into partner tools (PRM, CMS, etc.) in collaboration with Partner Operations.

Required Skills & Qualifications:

• Minimum 10+ years of progressive work experience in a high-growth SaaS company (Cybersecurity preferred), with at least 3 years in a leadership role focused on Partner Program Strategy and Management across multiple geographies.
• A proven track record of scaling partner programs during massive growth phases.
• Strong experience in designing, launching, and managing successful global partner programs that support diverse partner ecosystems (e.g., Distributors, GSIs, Resellers, MSPs, Service Delivery Partners, System Integrators, and Technology Partners.
• Proven expertise in leveraging major Cloud Marketplaces (e.g., AWS, Azure, GCP) as a scalable route-to-market and growth engine.
• Highly organized, detailed oriented and capable of managing and prioritizing multiple complex, simultaneous projects.
• Expertise in partner legal frameworks and executing adoption-focused strategies within the partner ecosystem.
• Outstanding verbal and written communication skills with proven project management proficiency. 
• Highly motivated self-starter and excellent problem solver via collaboration.
• Demonstrated experience working cross-functionally across organizations.
• Exceptional integrity, business acumen and sound judgement.
• Highly collaborative and committed to incorporating diverse perspectives and feedback into strategy and execution.
• Comfortable with travel up to 10%.
• BA/BS degree required; MBA or relevant Masters degree strongly preferred.

• Drive revenue generation within the Regional Alliances partner ecosystem in India;
• Provide world-class program management and thought leadership across an assigned partner base to increase revenue and drive incremental business opportunities;
• Collaborate with Okta’s Executive, Business Development, Marketing and Sales teams to identify key partners, build a strategic plan for initiating conversations and sell the value of a mutually beneficial working relationship to those partners;
• Define tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities;
• Serve as the partner advocate inside Okta; evangelize partners and the opportunities they present by injecting partner DNA into Okta field sales;
• Represent both the voice of the Regional Alliance Partners to Okta and the voice of Okta to Partners as required to resolve issues and attain revenue;
• Build relationships with partner sales teams to keep Okta “front and centre” for appropriate opportunities.
• Build strong working relationship with all sales teams, Enterprise, Commercial and emerging, service, marketing and enablement teams.
• Drive partner sourced deals with defined partners in order to achieve quota.
• Manage and report pipeline on regular basis.

• Proven experience of business development or alliances at a SaaS startup, successfully implementing channel/field alliances strategy to drive increased sales;
• A track record of exceeding channel sales revenue targets;
• A business leader who is able to influence and build strong relationships with decision makers across all levels of partner and prospect organizations;
• Current knowledge of the trends and market leading companies in the broader Cloud Computing and Identity Access Management ecosystem;
• Experience with Cloud Software Vendors and their strategies/business models

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The Project Alliances Manager is a critical execution-focused role. You will be responsible for managing the lifecycle of partner-related projects, ensuring that our Regional Solution Providers, Distributors, and GSIs are operationally ready to sell and implement Okta. You will take high-level regional strategies and translate them into actionable project plans, enablement programs, and pipeline-driving activities.

Job Duties and Responsibilities

• Program Execution: Lead the end-to-end management of alliance projects, including partner onboarding, joint business plan tracking, and co-marketing execution.

• Enablement Management: Coordinate with Okta’s global enablement teams to roll out technical and sales training projects specifically for the India partner ecosystem.

• Operational Governance: Maintain the hygiene of the partner pipeline within Salesforce; ensure all partner-sourced deals are accurately tracked and attributed.

• Cross-Functional Coordination: Act as the project lead between Partners and Okta’s internal Marketing, Sales, and Solutions Engineering teams to ensure joint "Go-to-Market" (GTM) activities are delivered on schedule.

• Partner Advocacy: Serve as the primary point of contact for project-level inquiries from partners, resolving operational bottlenecks to keep Okta "front and center."

• Performance Reporting: Track and report on project milestones and partner performance metrics, providing data-driven insights to the Senior Regional Alliances Manager.

• Market Intelligence: Monitor local market trends and competitor partner movements to provide actionable feedback to the regional leadership team.

Skills & Experiences that will help in the role

• Experience: 5 to 8 years of experience in Partner Management, Channel Operations, or Project Management within the SaaS or Cyber-security industry.

• Project Mastery: Proven ability to manage multiple complex workstreams simultaneously. Experience with CRM tools (Salesforce) and project management methodologies is essential.

• IAM Knowledge: A foundational understanding of the Identity and Access Management (IAM) landscape or broader Cloud Security ecosystem.

• Execution Mindset: A track record of moving projects from "concept" to "completion" while meeting strict deadlines and revenue-driving KPIs.

• Communication: Strong interpersonal skills with the ability to influence partner stakeholders and internal cross-functional teams.

• SaaS Background: Experience working within the business models of modern Cloud Software Vendors and a deep understanding of the Indian channel landscape (Distributors and Tier-2 partners).

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P25125_3433331

The Vice President, Global System Integrators role will be responsible for leading the strategy and developing the ecosystem of Global System Integrators. 

This leader is accountable for the development of the Okta strategy and GTM execution of said partnerships, including strategy justification and alignment, business cadence, and management of activity and performance against outcomes. This leader will manage in a global to local model, where focus will be on the global program, while running the business activity and identifying strategy, opportunities and outcomes. A hallmark of success will be the leaders ability to work with Direct and Indirect theater leadership, cross-functional organizations and alignment of our Partners leadership and executive teams. 

What you’ll be doing

• Lead a world-class team of GSI professionals, you care deeply about growing your team and helping them to achieve their career ambitions. 
• Build & nurture meaningful relationships with partners and customers 
• Manage GSI key growth levers: 
• Build key, strategic partnerships that drive meaningful revenue and influence with Enterprise customers
• Develop a global strategic approach and deep relationships with commitments to build Okta practices 

What you’ll bring to the role & what we’re looking for

• Proven success leading and scaling a team for a hyper growth SaaS and/or security company
• A proven track record of orchestrating high-value GSI alliances that consistently exceed strategic growth and revenue targets
• Demonstrated success in evolving partner programs and leading market-entry initiatives across global markets
• Strength in executive communications, both written and verbal, with a track record of presenting strategy and performance metrics to the C-level and Board audiences
• Deep relationships with Accenture, Deloitte, PWC is a requirement for consideration 

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P25057_3407716 

Okta is looking for a Regional Alliances Manager with strong deal, strategy and partner-sourced pipeline generation experience to partner with Okta’s Regional System Integrators with the aim of extending and enhancing Okta’s channel eco-system in the region.
The ideal candidate will possess a strong background in the cyber-security market along with a deep understanding of all the elements required to successfully activate global, regional and boutique system integrators.

What you’ll be doing:
• Identify, onboard and activate new System Integrator partners to support revenue growth
• Build and grow the Okta practices for those System Integrator partners across the DACH region
• Define joint, tailored value propositions and create detailed go-to-market plans that strengthen our value proposition to the marketplace while providing new revenue opportunities;
• Collaborate with Oktas executives, business development, marketing and field sales teams to execute a partner-first motion

You would be Ideal for this role if you have:
• Proven experience of business development or alliances at a SaaS startup, successfully implementing channel/field alliances strategy to drive increased sales;
• A track record of exceeding channel sales revenue targets with a focus on partner-sourced revenue
• A business leader who is able to influence and build strong relationships with decision makers across all levels of partner and prospect organizations;
• Current knowledge of the trends and market leading companies in the broader Cloud Computing and Identity Access Management ecosystem;
• Experience with Cloud Software Vendors and their strategies/business models

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#LI-IG

P24799_3359886