We are looking for a skilled QA Automation Consultant with strong expertise in Salesforce and AWS Connect testing to join our growing team. The ideal candidate will have hands-on experience in QA projects,Salesforce automation implementations, and AI-driven application testing, including Agentforce and Generative/Agentic AI use cases.

This role requires ownership of the QA lifecycle, active contribution to automation framework design, and successful delivery of Salesforce QA Automation initiatives.

Key Responsibilities:

• Strong background in Salesforce QA Automation projects, including web, API, voice, and chat-based applications
• Hands-on experience in automation tools such as Playwright (with AI SDK), REST Assured, JMeter/K6, JUnit/TestNG (preferred), and working knowledge of Provar, Selenium WebDriver, Java, Python, Selenium Grid, Cucumber, Maven, and CI/CD pipeline integrations
• Experience in leading or independently managing the complete QA lifecycle including Test Plan creation, Test Scenario design, Test Case/Script development, execution, and defect lifecycle management
• Estimate, prioritize, plan, and coordinate testing activities across Agile, Waterfall, or Hybrid SDLC/STLC models
• Ability to design and build automation frameworks from scratch, with strong expertise in automation architecture, reusable components, and regression suite development
• Successfully delivered at least one Salesforce QA Automation implementation, including in-sprint automation and regression coverage
• Experience in managing both Manual and Automation testing activities and identifying reusable test assets
• Strong understanding of Salesforce solution design, architecture fundamentals, and business requirements validation
• Experience or knowledge of Salesforce Agentforce Agents (Voice/Chat/Email/Slack/SMS) and testing of Agentic & Generative AI applications is a plus
• Salesforce Agentforce Specialist Certification and Agentforce Legend rank; Salesforce Administrator certification is a big plus
• Experience testing Salesforce Service Cloud Voice (SCV), MIAW, Live Agent, AWS Connect, AWS Voice & Chat Agents, and IVR telephony systems is preferred
• Ability to leverage Generative and Agentic AI tools for QA optimization including test data generation, test case generation, status reporting, and other QA artifacts
• Write and execute test cases based on requirements, maintain requirement traceability using tools such as Zephyr/TestRail/X-Ray, and log/manage defects in Jira
• Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), actively participate in defect triage, and guide customers through the UAT process

Soft Skills:

• Strong presentation skills (remote and in-person), including stakeholder-facing discussions
• Ability to lead user story clarification sessions with business and internal teams
• Clear and effective communication of QA status, risks, and mitigation plans
• Highly organized, accountable, and quality-driven mindset
• Proactively contribute to continuous improvement initiatives and automation maturity

Qualifications:

• Bachelor’s degree in Computer Science or a related field
• 2–6 years of experience as a QA Automation Engineer/Consultant
• Proven experience in Salesforce Web and API automation projects
• Strong hands-on expertise in Playwright, Provar, and/or Selenium
• Experience integrating automation suites with CI/CD pipelines

If you are a detail-oriented, automation-driven QA professional with a passion for Salesforce, AI-driven applications, and continuous quality improvement, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions.

Key Responsibilities & Required Skills

Amazon Connect & IVR Testing

• Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
• Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time-of-day), outbound dialers, and campaign management pipelines.
• Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
• Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.).
• Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
• Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.

Load, Performance & Automation

• Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
• Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy for continuous validation of Amazon Connect deployments; SQL and AWS cloud platform knowledge required.
• Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis.
• Experience with Bespoken, Operata, Cyara, Hammer or any other IVR Automation tools

Reporting, Collaboration & Contact Center Domain

• Generate and analyze reports using Amazon Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review.
• Bring cross-platform contact center product knowledge (Genesys, Cisco, Avaya, Twilio, or similar) to benchmark Amazon Connect behavior and guide migration or integration test strategies.
• Lead SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, Postman, CloudWatch, Lucid, and softphone clients.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are excited to welcome a talented B2B Commerce Solution Architect  to our Revenue Solutions team. This role is pivotal in the successful end to end implementation of Salesforce Revenue Management projects at Neuraflash. You will combine your technical expertise with solution design skills to create scalable, efficient, and secure Salesforce solutions that align with the business requirements of our clients, as well as create reusable assets to be deployed to multiple clients. This may involve owning portions of the design, or supporting the Solution Architect. By leveraging B2B Commerce technologies within Salesforce, streamline operational processes, and deliver scalable, impactful solutions.

Our team is committed to building a best-in-class organization. In this role, you will have the opportunity to contribute meaningfully while collaborating with a dynamic group of colleagues, innovative clients, and trusted partners, including Salesforce and AI teams. 

RESPONSIBILITIES:

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives
• Travel up to 25% for customer engagements and internal events

REQUIRED QUALIFICATIONS:

• Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in B2B commerce on core, Sales, Service, Community, Marketing, and Community Clouds
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases ( B2B, D2C, Loyalty, Revenue, Marketing)
• Understanding of Salesforce OMS
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Integration Fundamentals: Foundational understanding of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365
• Experience with test-driven development
• Prior experience executing deployments and use of DevOps tools (i.e. Gearset, Prodly, Copado, etc)

Technical Skills

• Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations
• Development Skills: Familiarity with Apex and Omniscript
• Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics

Additional Skills

• Excellent communication and presentation skills for a variety of audiences and situations
• Confident, self-assured, team-player, ambitious and driven
• Detail and quality oriented with the desire and ability to rapidly learn and implement new concepts, business models, and technologies
• Prior experience building technical artifacts including Salesforce configuration design documents, technical design documents

Equal Employment Opportunity Statement 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are excited to welcome a talented Agentforce Revenue Management Consultant to our Revenue Solutions team. This role is pivotal in the successful implementation of Salesforce projects at Neuraflash. You will combine your technical expertise with solution design skills to create scalable, efficient, and secure Salesforce solutions that align with the business requirements of our clients, as well as create reusable assets to be deployed to multiple clients.  This may involve owning portions of the design, or supporting the Solution Architect.  By leveraging state-of-the-art Quote-to-Cash technologies within Salesforce, the Agentforce Revenue Management Developer will help optimize sales and finance alignment, streamline operational processes, and deliver scalable, impactful solutions.

Our team is committed to building a best-in-class organization. In this role, you will have the opportunity to contribute meaningfully while collaborating with a dynamic group of colleagues, innovative clients, and trusted partners, including Salesforce and AI teams. As a Consultant, you will be responsible for the success of solution designs, providing technical leadership, and delivering transformational and financially impactful client solutions.

• Design and implement custom code solutions which leverage Apex, Javascript, Visualforce, Lightning Components, Omniscript, and Business Rules Engine
• Collaborate with Solution Architects on client solutions to provide detailed and sound solution designs
• Develop strategies to solve complex technical challenges
• Responsible for implementing solutions that support business requirements and drive key decisions that improve processes and productivity
• Provide data models for tailor-made customizations (with Solution Architects).
• Perform code reviews
• Ensure technical solutions meet client’s business requirements
• Perform unit testing for client use cases
• Assist in Deployment between environments
• Manage technical collateral for hand off at the end of the project
• Commit changes to source control and open pull requests
• Review and merge work in source control
• Run data deployments (sandbox seeding) to test features
• Run final releases to production and be able to roll back or restore if needed

Required Qualifications

• Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in Agentforce Revenue Management (Formerly Revenue Cloud or RCA), CPQ, or Salesforce Billing projects
• Mathematical / Financial Fluency: Solid understanding of pricing & discounting calculations, proration, and accounting operations, including billing, invoicing, payment processing
• Document Generations & E-Signature Tools: Hands-on experience with tools like Omnistudio Document Generation, Contract Lifecycle Management (CLM), and e-signature solutions
• Integration Fundamentals: Foundational understanding of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365

Technical Skills

• Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations
• Custom Solutions: Experience in building and extending custom quoting and pricing solutions on the Salesforce platform
• Development Skills: Familiarity with Apex and Omniscript
• Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics
• Integration Tools: Knowledge of integration concepts and tools like MuleSoft, Workato, and REST/SOAP APIs

Additional Skills

• Excellent communication and presentation skills for a variety of audiences and situations
• Confident, self-assured, team-player, ambitious and driven
• Detail and quality oriented with the desire and ability to rapidly learn and implement new concepts, business models, and technologies
• Prior experience building technical artifacts including Salesforce configuration design documents, technical design documents
• Javascript, Lightning Web Components, Visualforce
• Experience integrating Web Services (Scribe, SOAP, REST, JSON)
• Salesforce certifications: Salesforce Administrator, Platform App Builder, and Platform Developer I, Data Architecture and Management Designer, Sharing and Visibility Architect.
• Strong experience using APEX on previous projects; Abilities to review / share feedback on Salesforce coding best practices supporting application scalability
• Experience with an array of design patterns)
• Experience with test-driven development
• Prior experience executing deployments and use of DevOps tools (i.e. Gearset, Prodly, Copado, etc)
  
  

Preferred Qualifications

• Salesforce Administrator Certification
• Platform Developer I Certification
• Agentforce Revenue Management (Formerly Revenue Cloud or RCA) or Salesforce CPQ+Billing experience or certifications preferred
• Platform Developer II certification preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: 

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 
• API integration experience
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
• Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture 
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The Sr. AWS Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code
• 15 years of full-time education

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: 

Managerial Roles & Responsibilities

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams
• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
• Drive hiring strategies to support organizational growth
• Build and lead high-performing teams, fostering a collaborative and motivated work culture
• Establish and oversee OKRs, ensuring alignment with business objectives
• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes
• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace
• Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect
  
  

Technical Roles & Responsibilities

• Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements
• Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience
• Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency
• Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock
• Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)
• Identify and address technical challenges, proactively resolving roadblocks for teams
• Advocate for AWS best practices and provide technical leadership in solution design

Qualifications

• Minimum 3 years of experience leading and managing technical teams
• For Sr Manager roles, experience managing Manager(s) is an added advantage
• AWS Solution Architect Associate Certification
• Strong expertise in AWS cloud architecture, security, compliance, and automation
• Proven track record of leading technical teams while driving innovation and efficiency
• Experience in the Contact Center domain, particularly with Amazon Connect
• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus
• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are adding a Salesforce Consultant to our Field Service team! As a consultant, you'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!

You'll have the opportunity to:

• Work with our customers to define requirements, propose & deliver solutions
• Architect and build best-in-class implementations of Service Cloud and Field Service
• Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches

Required Qualifications:

• 2+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
• Hands-on experience on building Custom Applications, Lightning Experience, Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
• Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture

Preferred Skills:

• Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Solid understanding of Salesforce Platform and its architecture
• Attention towards detail – detail oriented
• Strong team player with great communication skills
• Keep an open mind and must be flexible to change

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The AWS Senior Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

As a Salesforce Technical Architect focused on Agentforce and AI, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for Agentforce and related-technologies.

You will have the opportunity to:

• Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures.
• Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes.
• Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment
• Follow and understand new Salesforce products and technical capabilities

Required Qualifications:

• 6+ years of experience in application and software development
• 4+ years of experience with Salesforce in a development role
• Bachelor's or Master's degree in Computer Science or a related field
• Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#)
• Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce
• Understanding of front-end web development principles and technologies (HTML/CSS)
• Strong communication skills; the ability to convey complex technical details to all audiences
• Experience with using source control and branching/pull requests strategies
• Familiarity with CI/CD solutions and DevOps principles
• 15 years of full-time education

Preferred Skills:

• Experience working with Agentic AI Systems and Generative AI capabilities
• Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications 

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes
• Introductory conversation to discuss the role and your experience
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
  • You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
  • You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members
• The call will be split into two parts:
• Organization lead interview (Video) - 45 minutes 
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Leadership interview (Video) - 45 minutes 
• You’ll meet with a member of our leadership team

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

If you are trying to submit a referral for a specific role not currently listed on our job site, please submit that referral here. A member of our talent acquisition team will review it and take the next appropriate steps. We look forward to speaking with your referrals!

We are looking for a Sr. Salesforce Technical Architect to add to our very talented Service Cloud technical team! The Sr. Salesforce Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

YOU WILL HAVE THE OPPORTUNITY TO:

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy

REQUIRED EXPERIENCE:

• 6+ years working on the Salesforce platform, specifically within a technical application
• End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics
• Strong understanding of multi-tenant architecture and integration architecture
• Solid understanding of CI/CD solutions
• Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure
• Hands-on development experience using Apex, Lightning Components and Visualforce
• Salesforce Architect Certifications (Application and System Architect)
• Full English proficiency
• Ability to travel internationally
• 15 years of full-time education

PREFERRED SKILLS:

• Communication: Effectively deliver solutions and influence stakeholders
• Flexible: Quickly pivot and create new solutions based on customer needs
• Organized: Prioritize project tasks and milestones
• Motivated: NeuraFlash, Part of Accenture is growing quickly and building a community of Salesforce enthusiasts! 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.