We are looking for a Technical Architect to add to our very talented Service Cloud technical team! The Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

YOU WILL HAVE THE OPPORTUNITY TO:

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy

REQUIRED EXPERIENCE:

• 5+ years working on the Salesforce platform, specifically within a technical application
• End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics
• Strong understanding of multi-tenant architecture and integration architecture
• Solid understanding of CI/CD solutions
• Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure
• Hands-on development experience using Apex, Lightning Components and Visualforce
• Salesforce Architect Certifications (Application and System Architect)
• Full English proficiency
• Ability to travel internationally

PREFERRED SKILLS:

• Communication: Effectively deliver solutions and influence stakeholders
• Flexible: Quickly pivot and create new solutions based on customer needs
• Organized: Prioritize project tasks and milestones
• Motivated: NeuraFlash is growing quickly and building a community of Salesforce enthusiasts! 

NeuraFlash is looking for a Salesforce Front-End Developer! You will collaborate with our UI/UX designers and Salesforce architects to design, develop, test and deploy solutions based on industry best practices and client business requirements.

You will have the opportunity to:

• Convert UI/UX wireframes from NeuraFlash UI/UX designers and business requirements collected by NeuraFlash project delivery teams into Salesforce applications
• Develop front-end Lightning Web Components (LWC) for intuitive and responsive layouts
• Implement solutions using best practices to prevent recurrence of performance issues
• Document best practices and operational procedures
• Work collaboratively with your project team from the design phase to go live on projects to build solutions, resolve technical issues, and implement scalable solutions for clients
• Research and keep current on technology and communicate trends and future needs from a business perspective
• Take full, end-to-end ownership of technical solutions, independently translating high-level business requirements into fully functional applications.

Required Experience:

• 3+ years experience as a Front-End developer
• Knowledge and practical experience with HTML, CSS and JavaScript
• Experience with Salesforce (Apex, VisualForce and Lightning Components)
• Experience with Javascript libraries, SOAP, and XML
• Experience debugging using JavaScript based tools such as Chrome Developer Console
• Experience building mobile and responsive web apps
• Experience developing solutions that work across multiple browsers
• Proven experience working with web development and design
• Experience building out external-facing portals using Salesforce Experience Cloud (formerly Salesforce Communities).
• Proficiency with modern version control systems (e.g., Git) and familiarity with CI/CD deployment pipelines (e.g., Salesforce DX, Copado, or Jenkins).
• Experience integrating third-party RESTful APIs and external web services within front-end components.
• Strong understanding of asynchronous JavaScript programming (Promises, async/await).
• Proven track record of executing multiple, full-lifecycle deployments from sandbox environments to production.
• Hands-on experience navigating the complete software development lifecycle (SDLC) across multiple enterprise-level projects simultaneously.

Preferred Skills:

• Good usability and web accessibility practices
• Excellent interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences
• The ability to work with both waterfall and agile methodologies and had exposure across the full delivery life-cycle
• The ability to work independently and in a fast-paced environment with tight deadlines and minimal supervision, on multiple tasks and deliver quality products

The AWS Senior Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I

NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!

YOU'LL HAVE THE OPPORTUNITY TO:

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Architect and build best-in-class implementations of Service Cloud
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches
• Understanding of contact center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

• 3-5+ years project experience in a hands-on position
• 3+ years of experience with Salesforce in a development or configuration capacity
• Understanding of customer service and contact center operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

• Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
• Detail-oriented and a strong team player with great communication skills
• Keep an open mind and must be flexible to change

NICE TO HAVES:

• Contact Center architecture knowledge
• Working knowledge of voip communication protocols like SIP, WebRTC
• Experience building contact centers based on Amazon Connect Contact Center solution
• Experience with Workforce Management solutions
• Experience working with outbound dialers, campaign management

We are hiring for a Salesforce & AWS Project Manager to work with our Mid-Market & Enterprise customers! As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based solutions based on Salesforce and Amazon Connect platforms.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You'll have the opportunity to:

• Monitor and manage project financials, scope, and schedule to ensure the project stays on track for assigned client projects
• Drive implementations of high-quality AI and digital service solutions
• Act as the primary day-to-day point of contact for the client and the operational aspects of the project, with a focus on building strong customer relationships
• Facilitate or co-lead with the customer project manager regular status meetings with the project team, sponsors, and all stakeholders
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics, desired business outcomes, and measurable goals. Then track and report progress against those metrics throughout the engagement
• Support requirements ownership across the engagement. Partnering with the SA to ensure business requirements are clearly captured, groomed, and traceable through delivery
• Comfort in owning user story creation and leading grooming sessions alongside the Solution Architect, owning the quality of user stories and acceptance criteria, and being able to present and speak to them confidently with clients and project teams
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
• Support end-user training efforts by coordinating training logistics, contributing to training materials, and ensuring readiness across client stakeholder groups
• Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
• Coordinate with the Solution & Technical Architects to ensure that client business requirements are effectively incorporated into design specifications
• Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
• Bring a high level of energy and enthusiasm to NeuraFlash, part of Accenture every day

Required Qualifications:

• 5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
• Experience working in a professional services/consulting environment
• Experience applying Agile approaches to project management
• Experience with salesforce.com or Amazon Connect, serving as project manager or scrum leader
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

Preferred Skills:

• A hybrid skillset, prior role backgrounds similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst. This candidate has seen multiple perspectives in a successful delivery engagement
• Strong presentation and communication skills, including the ability to present functional and requirements content confidently to client stakeholders
• Ability to work cohesively within a team and/or effectively as an individual
• Bachelor's Degree in Business, Engineering, Information Technology or Management
• Professional and confident while maintaining a focus on customer success

We are looking for a Sr. Sales Cloud Consultant to join our amazing Lead-to-Cash team! You'll bring Salesforce Sales Cloud project implementations to life by working with our customers to understand their business, identify their requirements, development, QA, and implement the solutions. 

We are building a best-in-class team and this role will give the consultant the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams! As the Consultant on the project, you will have the opportunity to own requirement execution for projects, ensuring the true business objectives of your clients are met with a winning solution. 

You will have the opportunity to:

• Work with our customers to define requirements, and propose & deliver solutions related to their Sales processes
• Support architecture and own configuring best-in-class implementations of Salesforce Sales Cloud and CPQ
• Configure Salesforce Solutions using point-and-click tools available on the platform e.g. Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Quickly acquire new technical expertise and understanding of the latest Salesforce features and major launches 

Requirements:

• 4+ years of project experience in a hands-on position
• 3+ years of implementation experience in Salesforce Sales Cloud
• 2+ years of experience with Salesforce in a development or configuration capacity
• Understanding of basic Sales, Sales Operations, RevOps, and Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client Facing Experience in the following areas: Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers
• Solid understanding of Salesforce Platform and its architecture

Preferred Skills:

• Any Salesforce Certifications is a Plus, preferably Salesforce CPQ, Sales Cloud, or Field Service Consultant
• Solid understanding of Salesforce Platform and its architecture

AS A SR. AWS CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: 

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 
• Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
• Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions. 
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
• Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
• Deliver customer end user training and documentation

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 
• API integration experience
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture 
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: 

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 
• API integration experience
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture 
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

NeuraFlash, Part of Accenture is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash, Part of Accenture services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO:

• Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture's products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash, Part of Accenture delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accenture’s Amazon Connect and AI teams

REQUIRED QUALIFICATIONS:

• 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

• 2 - 3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Strong customer facing skills
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company forward

Required Qualifications:

• 10+ years of experience in management consulting, enterprise strategy, or digital transformation
• Proven experience defining and operationalizing agentic AI use cases
• Strong understanding of AI/LLM platforms and ecosystems (e.g., Salesforce Agentforce/Einstein, OpenAI, AWS, Azure) and their business applications
• Expertise in translating emerging technology into business value, ROI, and measurable outcomes
• Deep proficiency in Salesforce platform strategy (Sales, Service, Data Cloud, AI), including ecosystem integration
• Understanding of contact center technologies, business processes, and metrics a big plus
• Experience with business architecture and operating model design (capability models, value streams, target state roadmaps)
• Ability to connect business strategy to execution, partnering closely with product, engineering, and delivery teams
• Experience leading executive-level conversations, workshops, and strategic decision forums
• Strong storytelling and communication skills with dynamic and engaging personality, simplifying complex concepts for senior stakeholders
• Working knowledge of AI governance, risk, ethics, and compliance, particularly in regulated environments
• Comfort operating in ambiguity and shaping problem statements in early-stage strategy engagements
• Experience contributing to practice development, frameworks, or thought leadership

We are excited to welcome a talented B2B Commerce Solution Architect  to our Revenue Solutions team. This role is pivotal in the successful end to end implementation of Salesforce Revenue Management projects at Neuraflash. You will combine your technical expertise with solution design skills to create scalable, efficient, and secure Salesforce solutions that align with the business requirements of our clients, as well as create reusable assets to be deployed to multiple clients.  This may involve owning portions of the design, or supporting the Solution Architect.  By leveraging B2B Commerce technologies within Salesforce, streamline operational processes, and deliver scalable, impactful solutions.

Our team is committed to building a best-in-class organization. In this role, you will have the opportunity to contribute meaningfully while collaborating with a dynamic group of colleagues, innovative clients, and trusted partners, including Salesforce and AI teams. 

RESPONSIBILITIES:

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives
• Travel up to 25% for customer engagements and internal events

REQUIRED QUALIFICATIONS:

• Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in B2B commerce on core, Sales, Service, Community, Marketing, and Community Clouds
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases ( B2B, D2C, Loyalty, Revenue, Marketing)
• Understanding of Salesforce OMS
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Integration Fundamentals: Foundational understanding of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365
• Experience with test-driven development
• Prior experience executing deployments and use of DevOps tools (i.e. Gearset, Prodly, Copado, etc)

Technical Skills

• Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations
• Development Skills: Familiarity with Apex and Omniscript
• Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics

Additional Skills

• Excellent communication and presentation skills for a variety of audiences and situations
• Confident, self-assured, team-player, ambitious and driven
• Detail and quality oriented with the desire and ability to rapidly learn and implement new concepts, business models, and technologies
• Prior experience building technical artifacts including Salesforce configuration design documents, technical design documents

We are looking for a Sales Cloud Solution Architect to join our amazing Lead-to-Cash team! You'll bring Salesforce Sales Cloud project implementations to life by working with our customers to understand their business, identify their requirements, then leading the team through design, development, QA and launch of their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams! As the Architect on the project, you will own overall design success and lead the development team in building awesome client solutions. 

You'll have the opportunity to:

• Work with our customers to define requirements, propose & deliver solutions related to their Sales processes
• Support architecture and own configuring best-in-class implementations of Sales Cloud
• Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Coach and mentor your junior team members on best practices to deliver your projects
• Interface directly with Salesforce to craft new solution perspectives 
• Support our Pre-Sales team with industry perspectives, demos, and deal execution
• Craft thought leadership pieces that accelerate the NeuraFlash brand within the Sales Transformations space
• Quickly acquire new technical expertise and understanding of latest Salesforce features and major launches 

Requirements:

• 5+ years project experience in a hands-on position
• 10+ implementations experience of Salesforce Sales Cloud
• 5+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Sales, Sales Operations, Product, and Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
• Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture
• Solid understanding of Salesforce Platform and its architecture

Preferred Skills:

• Experience coaching and mentoring Salesforce talent
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change
• Any Salesforce Certifications is a Plus, preferably Salesforce CPQ , Service Cloud, Community Cloud, Sales Cloud or Field Service Lightning Consultant

As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users. 

You’ll lead the design workstream within major customer experience transformations, across both the voice and digital channels. 

As a core participant in our cross-functional project teams, you’ll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.

You will have the opportunity to:

• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
• Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
• Lead requirement gathering, ideation workshops and client design sessions
• Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
• Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions 
• Create client-facing deliverables with a specialized focus on conversational interaction and experience
• Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
• Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
• Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
• Help drive project success criteria and reporting

Required Qualifications:

• 3+ years of experience design, or business analysis work experience
• Customer-facing consulting experience
• Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
• Adaptable to use different design tools as required
• Ability to collaborate within a cross-functional team to create rich end user experiences
• Comfortable presenting design deliverables to business stakeholders
• Experience analysing data to identify user behaviors and make design decisions
• Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)

Preferred Skills:

• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
• Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
• Experience designing solutions to support the contact centre or customer service, or a related environment
• Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
• Experience with prompt writing and generative AI powered platforms
• Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
• Ability to tie outcomes to business value (return on investment) through storytelling
• Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
• Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices

AS A MANAGER, SUPPORT ENGINEER (MANAGED SERVICES), YOU WILL HAVE THE OPPORTUNITY TO: 

• Oversee all support cases for technical and troubleshooting accuracy
• Take ownership of support tickets and troubleshoot when needed
• Manage escalated support cases and work with cross-functional teams to identify and resolve complex issues
• Provide timely and accurate status updates on cases, projects, and tasks as needed
• Clearly communicate any issues or concerns and raise it to relevant stakeholders
• Anticipate and proactively address potential issues before they become problems for clients
• Manage customers' expectations and experience in a way that results in high customer satisfaction
• Develop and maintain technical documentation for internal and external use
• Seek out opportunities to improve the customer experience and increase customer satisfaction
• Participate in severity one and on-call rotation for after-hours support as needed
• Manage the on-call rotation for the entire team
• Collaborate on NeuraFlash Onward Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform
• Take thorough and accurate notes during meetings and follow up on any action items assigned
• Take the initiative to learn and develop new skills and stay up to date on industry best practices and trends

QUALIFICATIONS:

• Previous experience with managing a team of 3-5
• Minimum 5 years of experience as a Salesforce.com Administrator, Salesforce Support Engineer, or Salesforce Consultant.
• Salesforce Administrator 201 is required
• Excellent understanding of Salesforce.com best practices and functionality.
• Ability to debug custom flows, validation rules, data issues, and complex Salesforce builds
• Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other Salesforce features
• Act as a subject matter expert and provide technical guidance to team members and clients
• Stay up to date on new Salesforce features and assess their impact on clients' environments
• Meet any additional certification requirements as needed for the role or as required by NeuraFlash
• Stay up to date on certification requirements and renew certifications as needed
• A demonstrated ability to understand and articulate complex requirements with customers, team members, and senior leadership
• Excellent communication, presentation, and writing skills.
• Ability to work under pressure and meet project deadlines.
• Ability to quickly context change and provide assistance for Severity 1 and Severity 2 tickets
• Comfortability with leading the team though debugging complex high severity issues
• AWS experience, specifically Amazon Connect and/or Cloud Watch is a plus
• Familiarity with Waterfall & Agile project management methodologies is a plus
• Comfortable providing guidance and feedback to your direct reports

Preferred Shift:

• 11AM - 8PM Eastern
• 10AM - 7PM Colombia
• 10AM - 7PM Central
• 9AM - 6PM Mountain
• 8AM - 5PM Pacific

Responsibilities:

• As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
• Be a champion of change on projects with customers across various practices
• Strategically collaborate with customers to determine the best approach to user adoption
• Train customers on the solutions we’ve built and how to best implement change within their organization
• Work alongside superusers to give users a voice in the implementation
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Understand client's culture, business strategies, and associated organizational change management opportunities and challenges
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
• Build relationships with constituents including: clients, internal teams, and consulting partners
• Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

Requirements:

• Bachelor’s Degree or equivalent combination of education and experience
• Experience in general management/software consulting preferred
• Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
• Experience conducting business interviews and leading client workshops

Skills/Technical:

• Proven ability to thrive in technical environments, especially implementations of Salesforce products 
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
• Experience with change management tools, templates, techniques, or frameworks

Skills/Interpersonal:

• Excellent communication skills and strong leadership and presentation skills
• 4+ years experience in consulting, business technology, or functional domain
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred
• Salesforce.com organization and product knowledge preferred

As a Salesforce Account Executive, you'll work closely with our VP of Sales, Enterprise, and CEO and be an integral part of the NeuraFlash, Part of Accenture, Sales team focused on the Health and Life Sciences (HLS) vertical within Salesforce. You will manage all aspects of the sales process including lead management, creating pipeline, qualification, evaluation, close, and strong account management, and will play a vital role in the success of the overall sales team. This is an incredible opportunity for someone who is ready to make an immediate impact in their career with a well-established brand and dive into the world of AI and Salesforce. 

Core Responsibilities:

• Perform as a key employee in the role of Account Executive, with a focus on winning new business, driving pipeline, and building trust and strong relationships with our customers
• Tightly partner with the Salesforce sales and customer success organizations including: Core AE’s and SE’s in the HLS organization
• Be a leader at NeuraFlash, Part of Accenture by being the “quarterback” with our customers, Salesforce employees, and internal teammates to ensure high satisfaction maintaining and growing our strong brand
• Be a quota-carrying top sales performer focused on new logos who is looking to learn and innovate to help the company meet its sales and high-growth targets
• Partner with Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities 
• Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
• Continuously ensure the highest possible level of Customer Experience (for NeuraFlash, Part of Accenture's customers, and our partner Salesforce), by delivering quality and timely responses 
• Acquire and maintain all applicable Salesforce Certifications 

Required Experience:

• 5-8 years of enterprise software sales experience, with proven success selling into large Services accounts 
• 2-3+ years of experience selling software to Health and Life Sciences companies
• Industry knowledge and strong network with channel partners (Salesforce) 
• Experience with Salesforce, selling end-to-end implementations 
• Experience selling complex technology solutions

Skills/Interpersonal:

• Strong executive presence and customer-facing communication skills
• Enthusiastic team player who thrives in a fast-paced team environment
• Passion to succeed and drive the company forward
• B.A./B.S. degree

As a Salesforce Account Executive, you'll work closely with our SVP of Sales, Enterprise, and CEO and be an integral part of the NeuraFlash, Part of Accenture Sales team focused on targeting the Canadian market within Salesforce. You will manage all aspects of the sales process including lead management, creating pipeline, qualification, evaluation, close, and strong account management, and will play a vital role in the success of the overall sales team. You’ll lead and form a go to market strategy to continue growth in the Canadian market. This is not just an AE role, it is made for someone who wants to come in and make an impact as a leader, truly running the country as your own business. It is an incredible opportunity for someone who is ready to make an immediate impact in their career with a well-established brand and dive into the world of AI and Salesforce. 

Core Responsibilities:

• Perform as a key employee in the role of Account Executive, with a focus on winning new business, driving pipeline, and building trust and strong relationships with our customers
• Tightly partner with the Salesforce sales and customer success organizations including: Core AE’s and SE’s in the Canadian market
• Be a leader at NeuraFlash, Part of Accenture by being the “quarterback” with our customers, Salesforce employees, and internal teammates to ensure high satisfaction maintaining and growing our strong brand
• Be a quota-carrying top sales performer focused on new logos who is looking to learn and innovate to help the company meet its sales and high-growth targets
• Partner with Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities 
• Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
• Continuously ensure the highest possible level of Customer Experience (for NeuraFlash, Part of Accenture’s customers, and our partner Salesforce), by delivering quality and timely responses 
• Acquire and maintain all applicable Salesforce Certifications 

Required Experience:

• 5-8 years of enterprise software sales experience, with proven success selling into large Services accounts 
• 2-3+ years of experience selling software to customers in the Canadian market
• Industry knowledge and strong network with channel partners (Salesforce) 
• Experience with Salesforce, selling end-to-end implementations 
• Experience selling complex technology solutions

Skills/Interpersonal:

• Strong executive presence and customer-facing communication skills
• Enthusiastic team player who thrives in a fast-paced team environment
• Passion to succeed and drive the company forward
• B.A./B.S. degree

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a VP of Sales, Salesforce to spearhead our expansion into regulated industries, with a primary focus on Healthcare & Life Sciences (HLS) and Financial Services (FINS) within the Salesforce ecosystem..

This is a high-impact, strategic sales and go-to market leadership role. You will be the architect of our market growth. Your goal is to capitalize on an immense mid-market opportunity by leveraging our deep expertise in Agentforce, AI and Contact Center, including Service Cloud Voice, Field Service, Revenue Cloud Advance, ITSM, Mulesoft, and more to deliver a technology transformation and customer experience that our competitors simply cannot match. You will be responsible for aggressively engaging the Salesforce ecosystem, cultivating strategic partner alliances, manufacturing a high-velocity pipeline of incremental deals and bookings, and establishing NeuraFlash, part of Accenture as the undisputed leader in these sectors.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following: 

• Build and leverage your Salesforce network to drive incremental sales and pipeline across all regulated industries (HLS, FINS). You will be expected to consistently engage with Salesforce leadership, Partner Sales Managers,and others to cultivate strategic relationships that drive increased lead generation
• Identify opportunities in new and existing accounts, personally developing pipeline to support individual quota, broader team quota, and company-wide performance metrics
• Cultivate and expand our brand awareness and business partnership within Salesforce so we become the go-to partner for accounts within regulated industries
• Build out a best in class sales team by recruiting and hiring top sales talent to increase our coverage within regulated industries
• Create a scalable sales model in which you will be hiring, leading, and managing a team of Account Executives, selling consulting and advisory services, managed services and NeuraFlash, part of Accenture AppExchange apps to Salesforce prospects and customers. As a sales leader, you will maintain a 'player-coach' mentality, personally driving key strategic accounts while supporting your team
• Guide and support direct reports through participation and leadership in client and prospect meetings
• Engage at the executive level in enterprise customer organizations and partner with Delivery account leadership to ensure continual growth and expansion of customer accounts
• Consistently report on sales activity, pipeline, and forecasting in Salesforce, and monitor team sales activity, performance, and KPIs. Ensure Salesforce is always the 'source of truth' for your team. You’ll lead by example with great pipeline hygiene, making sure opportunities are updated consistently to give leadership an accurate, real-time look at the forecast
• Develop competitive analysis and POV of Salesforce value and unique advantages for regulated industries against competitors
• Partner with our SVP of Solution Engineering to ensure a white-glove partner sales model for regulated industries
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce HLS and FINS teams. This includes helping create continuous innovative and differentiated content for regulated industries, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for the regulated industries portfolio
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our HLS and FINS customers.
• Partner with Sales Operations and L&D to develop enablement content to train the wider Sales organization on regulated industries.
• Support Sales Enablement by providing feedback on new hire onboarding effectiveness. You’ll identify where new AEs on your team need extra coaching to bridge skill gaps, with the ultimate goal of ramping them up as fast as possible to hit their targets

Qualifications:

• Proven ability to support high performing sales teams and lead them to success
• Excellent presentation and communication skills
• A self-starter that can thrive in a fast paced and dynamic start-up environment
• The ideal candidate will have deep experience in the Salesforce ecosystem, specifically within regulated industries
• 7+ years of Sales leadership experience, preferably at Salesforce or a Salesforce Partner
• 5+ years of experience working in a selling role and with sales technology and CRM software

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a Go-To-Market (GTM) Lead for Agentforce Revenue Management to spearhead the expansion and scaling of our global ARM, powered by Agentforce.

As the market leader at the intersection of GenAI, Contact Centers, Sales and Revenue Lifecycle Management, NeuraFlash is uniquely positioned to own the "Front Office to Finance" narrative. This role is the engine of that growth. You will be responsible for aggressively engaging the Salesforce sales organization, product team and the general ecosystem, cultivating strategic partner alliances, and manufacturing a high-velocity pipeline of incremental sales opportunities and ultimately bookings.

This is a high-impact, strategic leadership role. You won't just follow a playbook; you will build it. You will work side-by-side with NeuraFlash’s CEO, our Salesforce and Solution Engineering teams, our Revenue Cloud Delivery team, and our Marketing team to define and execute the ARM growth strategy for FY2027 and beyond.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following: 

• Build and leverage your Salesforce network to drive incremental sales and pipeline with ARM. Partner with our SVPs and Account Executives to identify ARM opportunities in their accounts, and serve as a SME during the pre-sales process
• Help us build new relationships with the ARM and Agentforce Salesforce sellers across the OUs, ARM Product Leaders, and SEs to create new opportunities
• Help us take our dominance on Agentforce and incorporate that into our ARM differentiated offerings and strategies
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Dynamic Product Bundles, Automated Billing Schedules, or Usage-Based Pricing) into tangible business outcomes
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity for ARM, including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce ARM team. This includes helping create continuous innovative and differentiated content for ARM, including videos, industry perspectives, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages to differentiate and expand our ARM portfolio
• Partner with our ARM delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects
• Stay involved with the delivery of our projects and act as the executive sponsor of our ARM projects to learn, evolve, and ensure we continue to add customer references and case studies
• Be our spokesperson in the Salesforce ecosystem on ARM
• Liaison with Accenture Salesforce ARM experts to create a best practices viewpoint across the entire organization
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our ARM customers
• Partner with Sales Operations and L&D to develop enablement content to train wider Sales organization on ARM

Qualifications:

• Proven ability to support high performing sales teams through pipeline creation and management
• 3-10 years of experience in the ARM, CPQ, and Salesforce ecosystem and / or comparable ecosystems
• Excellent presentation and communication skills
• A driven self-starter that can thrive in a fast paced and dynamic start-up environment
• While this is a GTM role, an understanding of the technical components is critical for credible discovery.
• Deep understanding of the operational challenges in key ARM deployments and how to effectively apply the technology to different industries and sub-industries
• Willing to travel up to 50% of the time if needed

NeuraFlash, part of Accenture, is a leading, high-growth, innovative consulting and product partner of Salesforce and Amazon. We are seeking a Go-To-Market (GTM) Lead for Field Service to spearhead the expansion and scaling of our global Field Service, powered by Agentforce, practice.

As a leader at the intersection of AI, Contact Centers, and Field Operations, NeuraFlash is uniquely positioned to own the "End-to-End Service" narrative. This role is the engine of that growth. You will be responsible for aggressively engaging the Salesforce sales organization, product team and the general ecosystem, cultivating strategic partner alliances, and manufacturing a high-velocity pipeline of incremental sales opportunities and ultimately bookings.

This is a high-impact, strategic leadership role. You won't just follow a playbook; you will build it. You will work side-by-side with NeuraFlash’s CEO, our Salesforce and Solution Engineering teams, our Field Service Delivery team, and our Marketing team to define and execute the  Field Service growth strategy for FY2027 and beyond.

Your goal is to capitalize on an immense mid-market opportunity by leveraging our deep expertise in AI, Chatbots, Amazon Connect, and Service Cloud Voice to deliver a unified "Front-Office to Field" solution that our competitors simply cannot match.

Key Role Responsibilities:

Your position reports to the CEO and your responsibilities will include, but are not limited to, the following: 

• Build and leverage your Salesforce network to drive incremental sales and pipeline with Field Service. Partner with our SVPs and Account Executives to identify Field Service opportunities in their accounts, and serve as a SME during the pre-sales process
• Help us build new relationships with the Field Service and Agentforce Salesforce sellers across the OUs, Field Service Product Leaders, and SEs to create new opportunities
• Help us take our dominance on Agentforce and incorporate that into our Field Service differentiated offerings and strategies
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Multi-Stage Scheduling or Asset Service Management) into tangible business outcomes
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity Field Service including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce Field Service team.  This includes helping create continuous innovative and differentiated content for Field Service, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for Field Service portfolio
• Partner with our Field Service delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects
• Stay involved with the delivery of our projects and act as the executive sponsor of our Field Service projects to learn, evolve, and ensure we continue to add customer references and case studies
• Be our spokesperson in the Salesforce ecosystem on Field Service
• Liaison with Accenture Salesforce Field Service experts to create a best practices viewpoint across the entire organization
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our Field Service customers
• Partner with Sales Operations and L&D to develop enablement content to train wider Sales organization on Field Service

Qualifications:

• Proven ability to support high performing sales teams through pipeline creation and management
• 3-10 years of experience in the Field Service and Salesforce ecosystem and / or comparable ecosystems
• Excellent presentation and communication skills
• A driven self-starter that can thrive in a fast paced and dynamic start-up environment
• The ideal candidate will have deep experience in the Salesforce and Field Service ecosystem
• While this is a GTM role, an understanding of the technical components is critical for credible discovery
• Deep understanding of the operational challenges in key Field Service deployments and how to effectively apply the technology to different industries and sub-industries
• A strong understanding of how AI and Automation (e.g., Einstein, Predictive Dispatch, Generative AI) are transforming the service landscape
• Willing to travel up to 50% of the time if needed

As a Salesforce Account Executive, you'll work closely with our VP of Sales, Enterprise, and CEO and be an integral part of the NeuraFlash, Part of Accenture Sales team focused on the Consumer Business Services (CBS) vertical within Salesforce. You will manage all aspects of the sales process including lead management, creating pipeline, qualification, evaluation, close, and strong account management, and will play a vital role in the success of the overall sales team. This is an incredible opportunity for someone who is ready to make an immediate impact in their career with a well-established brand and dive into the world of AI and Salesforce. 

Core Responsibilities:

• Perform as a key employee in the role of Account Executive, with a focus on winning new business, driving pipeline, and building trust and strong relationships with our customers
• Tightly partner with the Salesforce sales and customer success organizations including: Core AE’s and SE’s in the CBS organization
• Be a leader at NeuraFlash, Part of Accenture by being the “quarterback” with our customers, Salesforce employees, and internal teammates to ensure high satisfaction maintaining and growing our strong brand
• Be a quota-carrying top sales performer focused on new logos who is looking to learn and innovate to help the company meet its sales and high-growth targets
• Partner with Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities 
• Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
• Continuously ensure the highest possible level of Customer Experience (for NeuraFlash, Part of Accenture’s customers, and our partner Salesforce), by delivering quality and timely responses 
• Acquire and maintain all applicable Salesforce Certifications 

Required Experience:

• 5-8 years of enterprise software sales experience, with proven success selling into large Services accounts 
• 2-3+ years of experience selling software to Consumer Business Services companies
• Industry knowledge and strong network with channel partners (Salesforce) 
• Experience with Salesforce, selling end-to-end implementations 
• Experience selling complex technology solutions

Skills/Interpersonal:

• Strong executive presence and customer-facing communication skills
• Enthusiastic team player who thrives in a fast-paced team environment
• Passion to succeed and drive the company forward
• B.A./B.S. degree

AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: 

• Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
• Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
• Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation 
• Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
• Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
• In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
• Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
• Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
• Travel up to 25% for customer projects and company events

QUALIFICATIONS:

• ​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
• 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
• Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
• Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
• Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:

• Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
• Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
• Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
• Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems

YOU'LL HAVE THE OPPORTUNITY TO:

• Facilitate business process reviews to identify customer requirements and processes
• Create visual diagrams illustrating customer business processes
• Create user stories based on customer requirements
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Learn and drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches
• Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

• 4+ years project experience in a hands-on position
• 4+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

If you are trying to submit a referral for a specific role not currently listed on our job site, please submit that referral here. A member of our talent acquisition team will review it and take the next appropriate steps. We look forward to speaking with your referrals!

As an Experience Architect, AI & Agentforce, you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to make significant contributions to our success and delight customers. This position is focused on experience design, solution design, architecture, and execution for GenAI technologies.

You will have the opportunity to:

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Required Qualifications:

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with at least one of the following:
• Agentforce or other Generative AI driven platforms
• Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

Preferred Skills:

• Experience with defining robust testing approaches for GenAI solutions

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes
• Introductory conversation to discuss the role and your experience
• Peer Interview (Video) - 45 minutes
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members
• Leadership interview (Video) - 45 minutes 
• You’ll meet with a member of our leadership team

As a Salesforce Architect focused on Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for Agentforce and related-technologies.

You will have the opportunity to:

• Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures.
• Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes.
• Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment
• Follow and understand new Salesforce products and technical capabilities

Required Qualifications:

• 6+ years of experience in application and software development
• 4+ years of experience with Salesforce in a development role
• Bachelor's or Master's degree in Computer Science or a related field
• Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#)
• Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce
• Understanding of front-end web development principles and technologies (HTML/CSS)
• Strong communication skills; the ability to convey complex technical details to all audiences
• Experience with using source control and branching/pull requests strategies
• Familiarity with CI/CD solutions and DevOps principles

Preferred Skills:

• Experience working with Agentic AI Systems and Generative AI capabilities
• Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications 

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes
• Introductory conversation to discuss the role and your experience
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with NeuraFlash, Part of Accenture delivery team members
• Organization lead interview (Video) - 45 minutes 
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Leadership interview (Video) - 45 minutes 
• You’ll meet with a member of our leadership team

We are adding a Salesforce Solution Architect to our incredible Service Cloud practice! Working closely with and reporting to our Service Cloud Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. We are building a best-in-class delivery team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our Artificial Intelligence Team!

You will have the opportunity to:

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Required Qualifications:

• 3+ years project experience in a hands on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Deep understanding of Salesforce administration required (Service Cloud & Sales Cloud)
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Experience with Experience Cloud and CRM Analytics highly preferred
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
• Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously

Preferred Skills:

• Ability to understand and assess how business processes can be improved using Salesforce
• Great with customers, quickly builds credibility, and a fantastic team player!
• Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

We are hiring for a Product Owner, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer-facing Agentforce and AI implementation projects as well as internal initiatives to create supporting assets and solutions. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Delivery Product Owner is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!

You'll have the opportunity to:

Manage overall delivery of targeted Agentforce delivery projects, acting as product owner to oversee and shape the overall solution and project manager to manage day to day work and customer relationships. You will: 

• Act as a “thought leader” for our customers, guiding the customer and NeuraFlash, Part of Accenture team in the definition of use cases and business outcomes
• Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
• Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
• Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
• Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders
• Manage NeuraFlash, Part of Accenture project team members in the delivery of the solution
• Readout documented and measured outcomes for live solutions prior to project closeout
• Actively drive and participate in Agentforce Division internal initiatives to foster innovation and efficiencies through development of reusable assets and solutions

Required Qualifications:

• 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery
• Outstanding verbal and written communication skills to audiences of all levels 
• Experience working in a  professional services/consulting environment
• Experience leading delivery as project manager or scrum leader
• Experience with estimation/sizing and SOW/Change Order contracting
• Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications
• Demonstrated track record of writing SOWs and Change Requests and managing scope

Preferred Skills:

• Bachelor’s Degree in Business, Engineering, Information Technology or Management