What We Need

We’re looking for a technically strong, highly collaborative Product Manager to serve as the connective tissue across product, marketing, and go-to-market teams. This person will translate product strategy into clear positioning, lead cross-functional launches, and ensure our no-code automation platform resonates with customer needs and market opportunities. The ideal candidate brings a blend of analytical rigor, storytelling, and executional drive to help shape product direction and maximize impact in a fast-moving, AI-driven environment.

What You'll Do

• Strategic Collaboration: You will work closely with the product team to maintain a comprehensive understanding of internal developments and strategic roadmap. Serve as an internal integrator, fostering collaboration and synergy among all departments.
• Product Marketing: Develop engaging, clear, and differentiating messaging to market no-code automation platform. Work with sales and marketing to understand the customer needs, pain points, and journey to inform product positioning and messaging.
• Product Launch Management: Lead and manage the rollout of new product launches, ensuring cross-functional alignment and execution. Coordinate with all relevant departments to ensure smooth and successful launches.
• Content and training Development: Manage the creation of high-quality content and training for new releases.
• Reporting & Analysis: Monitor and report on campaign successes, customer feedback, and market trends, and recommend opportunities for improvement for products in the market. Perform research to understand emerging markets, new product development opportunities, market sizes and segments to align internal product development.
• Industry Engagement: Eagerly pursue a deep understanding of the industry, including competitor strategies, emerging technologies, and market trends.
• Other Duties: Perform other duties as assigned in support of the company’s goals and objectives.

What You Bring

• You have a Bachelor’s degree in a technical subject (STEM)
• You have 3-5 years of relevant experience as a Product Manager at a software/tech company. SaaS and AI experience is a plus
• Exceptional communication skills, capable of conveying complex ideas effectively to diverse internal and external audiences.
• Strong technical background with proven ability to excel in Engineering or Product Management team.
• Self-motivated with a strong sense of urgency and determination.
• Collaborative mindset and a strong team player.
• Excellent problem-solving and analytical skills.
• Proven ability to lead, collaborate and prioritize across multiple projects in a dynamic and geographically/time-zone distributed environment.
• Passion for technology is a must!

What We Offer

Our comprehensive compensation package is vital in how we recognize the impact that our people make in helping us achieve our goals.

For this role, the estimated base salary range is between CAD $85,000 - CAD $110,000 plus potential bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

Please note that the range provided is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

What We Need

We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues end-to-end—driving root cause analysis, collaborating cross-functionally, and contributing directly to product improvements and code. This is a highly visible position for someone who enjoys solving real-world problems while shaping the evolution of a modern SaaS platform.

What You'll Do

• Own the end-to-end resolution of complex, high-impact customer issues, including deep technical investigation, root cause analysis, and validation of fixes
• Act as a key liaison between customers, support, engineering, and product teams to drive timely resolution and ensure alignment across stakeholders
• Translate customer issues and recurring patterns into actionable insights, including well-defined feature requests and product improvement recommendations
• Partner with product management and engineering to influence roadmap priorities, improve product stability, and enhance overall customer experience
• Design, develop, and maintain scalable, web-based SaaS applications, contributing across the full stack—from system architecture and data design to implementation, testing, and performance optimization
• Collaborate cross-functionally to ensure solutions meet standards for scalability, reliability, and usability in a multi-tenant SaaS environment
• Research, evaluate, and apply new and emerging technologies to continuously improve product capabilities and engineering efficiency
• Serve as a subject matter expert for internal teams and customers, providing deep technical guidance and mentorship

What You Bring

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 5+ years of hands-on experience developing and supporting enterprise-scale applications
• Strong computer science fundamentals, including data structures, algorithms, multithreading, and system-level concepts (memory, storage, file systems)
• Solid experience with object-oriented design and modern architectural patterns (e.g., Domain-Driven Design)
• Deep expertise in the .NET ecosystem, including C#, ASP.NET Core, and modern backend architecture
• Experience building and operating multi-tenant SaaS platforms, with strong proficiency in EF Core, PostgreSQL, and query optimization
• Hands-on experience with AWS services (e.g., RDS, Lambda, SQS/SNS, CloudWatch) in production environments
• Proven ability to troubleshoot complex production issues, perform root cause analysis, and optimize system performance
• Experience leveraging AI-assisted development tools (e.g., GitHub Copilot) to improve engineering efficiency
• Strong communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences
• Self-motivated and able to operate independently while collaborating across teams

What We Offer

Our comprehensive compensation package is vital in how we recognize the impact that our people make in helping us achieve our goals.

For this role, the estimated base salary range is between CAD $130,000 - CAD $148,000 plus potential bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

Please note that the range provided is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

What We Need

We’re looking for a Senior AI Engineer to design and build production-grade agent and RAG systems that power intelligent, reliable automation across our platform. This role combines hands-on engineering with system-level thinking—owning everything from architecture and evaluation to scalability, observability, and reliability in production. The ideal candidate thrives in ambiguity, moves quickly from prototype to production, and brings a strong focus on quality, safety, and real-world impact.

What You'll Do

Agent Platform & Architecture

• Design and build core agent platform capabilities, including orchestration patterns (e.g., ReAct, Plan-and-Execute), tool execution layers, memory/context management, and guardrails
• Develop reusable agent skills and a standardized tool ecosystem aligned with platform conventions
• Implement enterprise-grade controls for agent execution, including human-in-the-loop workflows, permissioning, and policy enforcement

Retrieval & AI Systems

• Design and implement RAG services, including hybrid retrieval, reranking, embeddings, and citation behavior
• Define evaluation frameworks and quality metrics to ensure grounded, reliable outputs

Production Engineering & Reliability

• Build automated evaluation and regression pipelines to maintain quality at scale
• Establish observability (tracing, metrics, alerting) and optimize systems for latency, throughput, and cost
• Define best practices and incident response processes to ensure production readiness

Applied Research & Technical Strategy

• Prototype and productionize emerging approaches (e.g., GraphRAG, knowledge graphs, MCP integrations)
• Evaluate AI frameworks and infrastructure (e.g., LangChain, LangGraph, AutoGen, LlamaIndex) and guide platform decisions

Technical Execution

• Diagnose and resolve complex AI system issues (retrieval quality, hallucinations, prompt regressions, agent failures)
• Lead system design and drive technical decisions through hands-on prototyping and benchmarking

What You Bring

• BS in Computer Science, AI, Electrical Engineering, or related field (advanced degree preferred or equivalent experience)
• 5+ years of software engineering experience, including building and deploying production-grade LLM, agent, or RAG systems
• Proven track record of shipping and supporting AI-powered features in production
• Strong Python skills (API design, testing, error handling, environment management)
• Working proficiency in C# or C++
• Deep understanding of RAG system design and evaluation methodologies
• Experience building evaluation frameworks (test sets, metrics, regression pipelines)
• Understanding of LLM security risks (prompt injection, data leakage, agent misuse)
• Experience with graph databases, knowledge graphs, or GraphRAG preferred
• Experience designing human-in-the-loop systems and execution controls preferred
• Experience with agent frameworks (e.g., LangChain, LangGraph, AutoGen, LlamaIndex)
• You are willing and able to commute to our Toronto, ON office on a hybrid (once a week) schedule
• Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
• Stationary Tasks: Sitting for extended periods, remaining in a stationary position.

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base is CAD $130,000 - CAD $165,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

What We Need

NetBrain is looking for an experienced Senior QA Engineer to work on a variety of automation-related projects for our unparalleled network automation platform, powered by agentic-AI. We need a detail-oriented and logical programmer who loves to be part of a team and is comfortable collaborating across multiple areas of the organization. This role works on a hybrid schedule at our Toronto, ON office and passion for software development and automation is a must-have!

What You'll Do

• Provide guidance and support to junior QA engineers; share best practices, testing techniques, and knowledge with the QA team.
• Develop detailed test plans and strategies based on project requirements and specifications; design comprehensive test cases and scenarios to cover functional and non-functional requirements; ensure complete coverage of all the use cases, test cases, and workflows.
• Execute manual and automated tests, ensuring thorough coverage of the application; perform different types of testing such as functional, regression, performance, usability, and security testing.
• Identify areas for improvement in QA processes and methodologies; stay updated with industry trends and incorporate new tools and practices into the QA process.
• Identify, document, and track software defects using appropriate tools; collaborate with development teams to reproduce, diagnose, and resolve issues.
• Collect and analyze quality metrics to evaluate the effectiveness of testing efforts; generate test reports and provide quality assessments to stakeholders; work closely with developers, product managers, and other stakeholders to ensure alignment on quality goals; participate in design and code reviews to provide feedback from a QA perspective.
• Evaluate and recommend QA tools and technologies; Ensure the QA environment and tools are properly set up and maintained; identify and assess risks associated with software releases and deployments; develop mitigation strategies to address potential quality issues; ensure that software meets regulatory standards and industry best practices; implement and enforce QA standards and guidelines within the team.
• Understand customer requirements and ensure that deliverables meet their expectations; act as a liaison between customers and the development team to address quality concerns.
• Develop and maintain automated test scripts to improve testing efficiency; Integrate automated tests into continuous integration/continuous deployment (CI/CD) pipelines.

What You Bring

• BS in Computer Science, Electrical Engineering or equivalent experience.
• 4+ years of experience in software testing or SDET roles.
• High proficiency in computer technology and advanced programming ability with Python, Java, Go or other general-purpose programming languages.
• Practical experience testing cloud infrastructure(AWS preferred).
• Solid API/Security testing and automation skills.
• Hands-on experience with CI/CD (Jenkins, GitHub Actions, etc.) and release engineering (pipelines, artifacts, approvals, progressive delivery).
• Strong understanding of networking (TLS, DNS, load balancing).
• Experience with virtualization technologies, specifically VMware (vSphere/ESXi) and Microsoft Hyper-V.
• Experience working in high-scale SaaS environments or large-scale distributed systems.
• Strong written and verbal English communication skills.
• Keen attention to detail and excellent problem-solving skills.
• Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
• Stationary Tasks: Sitting for extended periods, remaining in a stationary position.
• Able to work in our Toronto, ON office on a hybrid schedule

What We Offer

Our comprehensive compensation package is vital in how we recognize the impact that our people make in helping us achieve our goals.

For this role, the estimated base salary range is between CAD 82,000 - CAD 100,000 plus potential bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

Please note that the range provided is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.