Implementation Analyst  

Location: Edinburgh

Full-time  

In office 4 days/week 

Are you someone who wants to… 

• Own technical onboarding and turn complexity into smooth go‑lives. 

• Support customers hands‑on, providing second‑line help when it matters. 

• Work across products and integrations with partners like Visa and Thredd. 

If so, we would love to hear from you!  

Who We Are 

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability – built to scale. Processing over 200mn transactions and £180bn annually, Modulr is trusted by more than 6,000 businesses to automate payment and reconciliation workflows – removing manual work, lowering costs and reducing errors.  

Modulr provides a single platform for automating how money moves into and out of a business - including payroll, supplier payments, spend management and payment collection. With over a decade of experience as a regulated payments provider, Modulr delivers the reliability needed to run mission-critical finance operations at scale.  

Find out more about us on our website and careers site.  

What You’ll Do 

• Support the delivery of onboarding projects by owning and managing technical setup, resolving troubleshooting issues, and maintaining high levels of process accuracy 

• Provide working‑level technical support to customers and internal teams during onboarding and early go‑live, and act as second‑line support during BAU for integration and cards enquiries, escalating complex issues appropriately 

• Configure Modulr’s full suite of products, services, and integrations across all client types, ensuring accurate setup and consistent delivery standards 

• Work with third‑party partners (e.g. Visa, Thredd) to support successful integrations, troubleshooting, and go‑live readiness 

• Coordinate and validate customer access across sandbox and production environments, including credentials, permissions, and readiness checks 

• Use tools such as Postman to diagnose and resolve straightforward API and implementation issues 

• Manage and progress implementation/support tickets through Freshdesk, ensuring timely responses, accurate updates, and adherence to agreed SLAs 

• Manage multiple onboarding cases concurrently, ensuring SLA adherence and timely progression to go‑live 

• Maintain accurate, up‑to‑date records in Salesforce, including milestones, risks, dependencies, and executive summaries 

• Identify and manage internal dependencies across Product, Compliance, Finance, and partner teams, escalating blockers when required 

• Coordinate clean handover to Support or Account Management once onboarding criteria are met 

• Ensure all onboarding activity is well documented, auditable, and compliant with regulatory and internal governance standards 

• Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use of AI‑enabled tools 

Who You Are 

What you’ll need 

• Experience in implementation, operations, or technical support within a fintech or regulated environment 

• Working knowledge of APIs and system integrations, with hands‑on troubleshooting experience preferred 

• Comfortable independently delivering standard tasks while operating within established processes and governance controls 

• Able to solve a range of straightforward problems using standard procedures and clear escalation paths 

• Strong organisational skills with the ability to manage multiple priorities effectively 

• Clear and professional communication skills when working with both internal teams and external customers 

• A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency 
   

Nice to haves 

• Experience using tools such as Postman, Salesforce, or Freshdesk  

• Exposure to payments products such as Cards, Direct Debits, or Faster Payments  

• Experience working in scale‑up or fast‑paced delivery environments  

• A curious mindset and drive to explore how AI can make a real difference. 

What We Offer You 

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc. 
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.  
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme 

ModInclusion  

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in. 

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role. 

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to hear from you!

This is a great opportunity to support Modulr, the fastest growing payments business in the UK and Europe, in our ambition to scale effectively while maintaining robust, compliant, and efficient financial crime operations. We are seeking a candidate based in India to align with our “Office First” strategy, while collaborating with a geographically distributed team that supports both our UK and European entities.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.  

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.  

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.  

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.  

Modulr now has over 450 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai. 

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; be passionate and proud of the time you invest.
• Move at pace; reach goals faster whilst supported on your career journey.
• Achieve it together, working collaboratively and being a Modulite.

The role

The Financial Crime Operations function executes processes to mitigate risks to Modulr as they relate to Money Laundering/Terrorist Financing, Fraud, Sanctions, and other Financial Crime risks (such as Anti-bribery & Corruption).  

The Financial Crime Analyst – Quality Assurance plays a critical first‑ line control role by conducting quality assurance reviews of Financial Crime cases across various compliance activities. The role focuses on ensuring cases are completed accurately, consistently and in line with internal procedures, regulatory expectations and quality standards.

This role is predominantly hands‑on, with the majority of time spent performing case-level quality checks, identifying errors, gaps and trends, and feeding insights into the wider Quality & Training framework owned by the Training & Quality Manager. Based on the outcomes of these checks, the analyst will provide constructive feedback and deliver relevant training to enhance colleague capabilities, quality metrics and continuous improvement.

As part of the role, you will help drive continuous improvement for the Operations function with a continual focus on efficiency and effectiveness.

Key Responsibilities:

Quality Assurance – Case Reviews

• Conduct regular, structured quality assurance reviews of Financial Crime cases.  
• Assess case outcomes for accuracy, completeness, consistency and adherence to policies, procedures and regulatory requirements.
• Apply agreed Quality & Competency Framework standards consistently across all reviews.

Feedback & Quality Outcomes

• Provide clear, constructive and timely feedback to analysts on reviewed cases, highlighting strengths, errors and required improvements.
• Support analysts in understanding quality expectations and common failure themes.
• Escalate recurring issues, material risks or control weaknesses to the Training & Quality Manager.

Quality Data & Insights

• Accurately record quality outcomes, errors and themes in agreed QA tooling or trackers.
• Contribute insight into emerging risks, process gaps or training needs based on QA findings.

Process & Control Adherence

• Ensure QA activities are completed in line with documented QA processes, sampling methodologies and governance.
• Highlight outdated, unclear or ineffective procedures encountered during QA activity.
• Support a strong control culture through consistent application of quality standards.

Collaboration & Continuous Improvement

• Work closely with Operations, Quality and Training colleagues to support continuous improvement.
• Participate in calibration sessions to ensure consistency of QA outcomes across reviewers.
• Support quality-related initiatives or projects as required.

About you: 

• You are detail‑oriented and comfortable reviewing various Financial Crime cases.
• You are confident applying rules, procedures and frameworks consistently.
• You are able to give balanced, professional feedback and are comfortable challenging poor-quality outcomes.
• You are organised, structured and able to manage repeatable QA workloads.
• You are curious and keen to learn more about quality, risk and control environments.

Skills and experience:

• Experience of working in financial services with good working knowledge of financial crime with a focus on quality and continuous improvement.
• Working understanding of regulatory expectations relevant to Financial Crime Operations (e.g. AML, CTF, Sanctions, Fraud.
• Prior exposure to quality assurance, peer review or second‑line review activities is desirable
• Comfortable performing repeatable, volume‑driven quality assurance activities while maintaining high attention to detail and ability to identify errors, inconsistencies and control gaps.
• Ability to apply quality standards consistently and participate in calibration to ensure aligned outcomes across reviewers.
• Good written communication skills, able to clearly document findings and feedback.
• Excellent communication and reporting skills, capable of producing clear, concise and actionable insights.
• Proficiency in documentation and framework management, ensuring operational materials are accurate, current and aligned with functional responsibilities

What can Modulr offer you

You will be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam, and India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow.

• Share Options Incentive Scheme.
• Company Bonus - the more successful we are together, the greater the reward.
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. Including Private medical insurance, gym membership, health checks etc.
• Perkbox - enjoy freebies and discounts on many other products and services.
• 33 days holiday (including bank holidays) & your birthday off - choose which days you take off to relax and/or spend time with loved ones.
• Learning Opportunities – on joining Modulr you will embark on our 2-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But we do not want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We ask our team members to be based in the office 4 or more days a week. We have state of the art offices located in Exchange Cresent Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.
• Bike to work / E-bike scheme.

ModInclusion

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.