About the Role

Mitratech is looking for a Director, Mitratech Catalyst — a hands-on technical leader who will launch new applications from zero to one using AI-augmented development practices and rapid delivery cycles. This role sits at the intersection of product engineering and organizational transformation: you will conceive, architect, and ship new products in compressed 8–12 week sprints, then hand them off to divisional engineering teams equipped to carry the work forward.

You will operate as the tip of the spear for Mitratech’s next generation of product development, proving that AI-native tooling and modern delivery practices can dramatically compress time-to-value. Success in this role is measured equally by what you build and by what others are able to sustain after you move on.

What You’ll Do

0→1 Product Delivery

• Lead end-to-end development of new applications and features from concept through production release within 8–12 week project cycles.
• Define architecture, select technology stacks, and make build-vs-buy decisions optimized for speed, quality, and long-term maintainability.
• Leverage AI-assisted development tools (e.g., Claude, Copilot, cursor-based IDEs) to accelerate coding, testing, documentation, and review workflows.
• Personally write production code alongside a small, high-velocity squad — this is not a management-only role.
• Deliver working software that meets Mitratech’s standards for security, scalability, and cloud-native deployment (AWS-first, Terraform IaC).

Handoff & Team Enablement

• Design and execute structured handoff plans so divisional engineering teams can own, extend, and operate each delivered product independently.
• Embed AI-augmented development practices into receiving teams through pairing sessions, documentation, runbooks, and lightweight training.
• Establish repeatable playbooks for the full 0→1 lifecycle: ideation, rapid prototyping, MVP delivery, production hardening, and transition.
• Partner with engineering managers and tech leads to ensure receiving teams have the skills, context, and confidence to iterate post-handoff.

Practices & Culture

• Champion and evolve Mitratech’s Catalyst delivery model, including rapid sprint cadences and automated quality gates.
• Serve as an internal evangelist for AI-native engineering practices, demonstrating what’s possible and raising the bar across the organization.
• Collaborate cross-functionally with Product, Design, Operations, and divisional Engineering leadership to identify high-impact build opportunities.
• Contribute to Mitratech’s AI governance standards, ensuring all AI-assisted outputs meet policy requirements for data protection, auditability, and customer trust.

What We’re Looking For

Required

• 10+ years of software engineering experience with a track record of shipping production applications at scale.
• Demonstrated experience leading 0→1 product builds — from blank repo to live customers — in fast-paced or startup-like environments.
• Deep fluency with AI-assisted development workflows (LLM-based code generation, AI pair programming, automated testing with AI, prompt engineering for developer productivity).
• Strong architectural instincts across full-stack, cloud-native systems (AWS, containerization, CI/CD, infrastructure-as-code).
• Proven ability to hand off complex systems to other teams with clear documentation, clean codebases, and effective knowledge transfer.
• Experience leading or mentoring engineers and influencing engineering culture without relying on positional authority.

Preferred

• Experience in B2B SaaS, legal tech, compliance, HR tech, or similarly regulated domains.
• Familiarity with M&A-driven engineering environments where multiple product lines and tech stacks coexist.
• Background in establishing internal platforms, accelerators, or innovation labs.
• Experience working within or alongside DevOps/SRE organizations and platform engineering teams.

How Success Is Measured

• Products shipped: Number of new applications delivered to production within target timelines and quality standards.
• Handoff effectiveness: Receiving teams are independently shipping features and operating the product within 30 days of transition.
• Practice adoption: Measurable uptake of AI-augmented development practices across divisional engineering teams post-engagement.
• Cycle time compression: Demonstrable reduction in time-from-concept-to-production compared to traditional delivery methods.
• Team confidence: Positive feedback from receiving teams on clarity of documentation, code quality, and transition support.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

The Business Intelligence Analyst is responsible for supporting the delivery of business intelligence and reporting initiatives within the organization. They will work closely with business teams to gather requirements, translate them into user stories, and develop robust data models to power insightful analytics. The Analyst will collaborate with the development team to ensure successful implementation and deployment, while maintaining excellent stakeholder communication throughout the process.

Key Responsibilities:

• Gather detailed requirements from business teams for new business intelligence and reporting initiatives
• Document requirements and translate them into user stories for the development team
• Design and develop data models to support the reporting and analytics needs of the business
• Work closely with data engineers and developers to ensure the successful delivery of BI solutions
• Test and validate BI deliverables to ensure they meet the defined requirements and provide the expected value
• Coordinate with business stakeholders to gather feedback, address issues, and manage ongoing support
• Demonstrate excellent attention to detail and strong problem-solving skills to identify and resolve data quality issues
• Maintain clear and concise communication with all project team members and stakeholders
• Continuously learn and stay up-to-date with the latest BI tools, technologies, and best practices

Required Qualifications:

• Bachelor's degree in a quantitative field such as Computer Science, Data Science, or Business Analytics
• 1-2 years of experience in a data-driven role, preferably within a business intelligence or reporting function
• Proficient in data modeling, ETL processes/tools, and BI reporting tools (e.g., QuickSight, Power BI, Tableau)
• Strong SQL skills and familiarity with data warehousing concepts
• Excellent written and verbal communication skills, with the ability to translate technical information for business audiences
• Attention to detail and a proven track record of delivering high-quality work
• Collaborative mindset and the ability to work effectively in a team environment

Preferred Skills:

• Experience with agile project management methodologies and tools (e.g., Jira, Scrum)
• Familiarity with cloud-based data platforms (e.g., AWS, Azure, GCP)
• Knowledge of data engineering tools and techniques  (e.g., dbt, Glue, Python)
• Understanding of data warehousing and experience in data warehouses (e.g., Snowflake, Athena, Databricks)
• Understanding of data visualization best practices and principles
• Passion for continuous learning and staying up-to-date with industry trends and technologies

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview 

We are seeking a highly skilled and motivated NetSuite Administrator to join our team. In this role, you will be responsible for managing, optimizing, and enhancing our NetSuite ERP system to support the company’s growth and operational needs. The ideal candidate will bring a combination of technical expertise, business acumen, and leadership skills to manage and improve system performance, user adoption, and cross-departmental processes. This position is critical to driving efficiency and scalability in our operations.

Essential Duties & Responsibilities:

• System Administration: Oversee the daily operations, configuration, maintenance, and updates of the NetSuite ERP system, ensuring optimal performance and uptime.
• Customization & Optimization: Creating and maintaining custom records, fields, lists, forms, and workflows to meet the needs of the business.
• Integration Support: Understanding of third-party integrations with NetSuite to be able to assist with integration issues.
• User Support & Training: Provide technical support, resolve issues, and conduct user training sessions to enhance adoption and effective use of NetSuite.
• Data Management: Ensure data integrity, develop standard operating procedures for data entry, and perform routine audits to maintain clean and accurate records.
• Process Improvement: Collaborate with cross-functional teams to analyze and optimize business processes, recommending and implementing system enhancements.
• Compliance & Reporting: Ensure compliance with internal controls and reporting requirements, developing custom reports and saved searches as needed.

Requirements & Skills:

• 3+ years of hands-on experience as a NetSuite Administrator or similar role.
• Proven experience managing NetSuite modules such as Fixed Assets, Bank Reconciliations, OneWorld, Multi-book Accounting, and Advanced Revenue Management.
• Proficiency in NetSuite imports and exports for data uploads and data updates via CSV as part of data management.

Technical Skills:

• Being able to diagnose and resolve system issues, analyze error messages, and optimize system performance.
• Familiarity with data analysis tools and techniques, such as Excel, SQL, or BI platforms.
• Ability to design and optimize workflows, saved searches, and dashboards.

Soft Skills:

• Excellent problem-solving and analytical skills with a strong attention to detail.
• Effective communication and collaboration skills to work across all organizational levels.
• Strong project management skills with the ability to prioritize tasks and meet deadlines.

Preferred Qualifications:

• NetSuite Administrator Certification
• Knowledge of Salesforce Billing and it’s integration with NetSuite
• Understanding of Avalara for sales tax integrations
• Use of a middleware (i.e. Boomi, Celigo, Workato, etc.) integrated with NetSuite

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking a Senior Analyst, Data Quality, to lead and execute our enterprise data quality program. This strategic role is designed for an experienced data professional with 3–5 years of hands-on experience in data quality management, data profiling, and data remediation across complex enterprise systems. As the primary owner of data quality across our organization, you will identify gaps, drive resolutions, and build scalable controls that ensure our data is accurate, consistent, and trustworthy.

In this role, you will serve as the central point of contact between business stakeholders and technical teams—including Salesforce, NetSuite, and ChurnZero—to diagnose and resolve data quality issues and implement preventative controls. You will bring strong SQL skills and deep familiarity with Salesforce data structures, using these capabilities to profile data, uncover root causes, and partner with system owners to establish durable quality checks Experience with customer and contact de-duplication and customer hierarchy is a big plus as you will drive initiatives focusing on these objectives.

This position offers the opportunity to shape how our organization manages data as a strategic asset, balancing immediate remediation needs with long-term quality improvements that support operational excellence and future analytical and AI-driven initiatives.

Responsibilities:

• Lead Data Quality Program – Design, implement, and manage enterprise-wide data quality initiatives, working closely with data owners and business stakeholders to identify quality gaps, prioritize remediation efforts, and track progress against quality benchmarks.
• Identify and Resolve Data Quality Gaps – Conduct ongoing data profiling and analysis across key enterprise systems—including Salesforce, NetSuite, and ChurnZero—to surface data quality issues, determine root causes, and collaborate with business stakeholders to define and execute resolution strategies.
• Manage customer data unification and hierarchy management – Run and maintain matching and hierarchy assignment and work with business stakeholders to conduct reviews on time
• Implement Controls and Checks – Partner with Salesforce, NetSuite, and ChurnZero system teams to design and implement data validation rules, automated checks, and preventative controls that reduce data quality issues at the point of entry.
• Manage Data Quality for Key Data Objects – Own end-to-end data quality management for critical data assets, including defining quality dimensions, building monitoring processes, and reporting on quality trends over time.
• Leverage External Data Vendors – Collaborate with external data providers such as ZoomInfo and Dun & Bradstreet to enrich, validate, and standardize enterprise data, ensuring alignment between third-party data and internal records.
• Develop Data Standards and Definitions – Create and maintain data standards and field-level definitions to ensure consistent data entry and usage across all departments and systems.
• Monitor and Report on Data Quality Metrics – Establish KPIs for data quality success, regularly assess program effectiveness, and provide executive reporting on data quality improvements, remediation status, and control adoption.

Experience, Skills, Abilities, Education, and Certifications

• 3–5 years of relevant experience in Enterprise Data Management with a strong focus on Data Quality Management and data remediation
• Strong SQL skills required; ability to write complex queries for data profiling, analysis, and quality monitoring
• Strong experience with Salesforce data structures and data management within the Salesforce platform
• Good experience in driving data quality standardization and establishing controls across the enterprise
• Experience working with external data vendors such as ZoomInfo and Dun & Bradstreet is a significant plus
• Experience with NetSuite and/or ChurnZero data is a plus
• Exposure to AWS and Snowflake is a plus
• Experience with Generative AI and using AI to drive data quality and metadata management is a plus
• Proficiency in Data Modeling for analytical purposes is a plus
• Demonstrated ability to prioritize work to meet multiple, competing deadlines
• Ability to work independently and collaboratively to achieve goals, deadlines, and desired results
• Effective oral, written, and interpersonal communication skills
• Bachelor's degree in Mathematics, Engineering, Economics, Business Management, Computer Science, Statistics, or a related field preferred

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking an AI Automation Specialist to lead the design, deployment, and maintenance of AI agent solutions across the enterprise. In this role, you will bridge the gap between business requirements and technical execution, using platforms like BotDojo to create automated workflows and conversation flows. You will be responsible for the full lifecycle of AI agents—from initial requirements gathering and prompt engineering to system integration, performance monitoring, and user training. The ideal candidate combines a strong understanding of conversational AI with intermediate scripting skills and a commitment to maintaining high standards for data privacy and operational efficiency.

Responsibilities

· Requirements Gathering and Training - Work with business teams to gather requirements, translate them into technical specifications, and train end-users on AI agent functionality and best practices

· Build and Deploy AI Agents - Design, configure, and roll out AI agents using BotDojo and other approved AI tools, implementing workflows and conversation flows based on business requirements

· Technical Support and Documentation - Provide ongoing technical support to users, maintain documentation for all AI agents, and stay current with platform updates and new features

· Monitor and Maintain Operations - Track AI agent performance, troubleshoot issues, perform regular maintenance and updates, and ensure optimal functionality across all deployed agents

· System Integration and Scripting - Integrate AI agents with existing company systems and databases using scripting languages, and create automated workflows for data processing and agent configuration

· Quality Assurance and Compliance - Ensure AI agents meet company security standards, data privacy requirements, and quality guidelines while maintaining proper documentation and version control

· Performance Analysis and Optimization - Analyze usage metrics and performance data to identify improvement opportunities and generate reports on business impact and efficiency gains

Experience, Skills, Abilities, Education, and Certifications

· Prompt Engineering – experience in defining clear prompts for complex agents, experience in debugging and tweaking prompts

· Scripting & Programming - Intermediate level in Python, JavaScript, or similar languages for automation, data processing, and system integrations

· AI Agent Development - Basic to intermediate understanding of conversational AI, chatbot frameworks, and agent workflow design principles including but not limited to guard rails, evaluations, etc.

· API Integration - Basic to intermediate skills in working with REST APIs, webhooks, and system integrations

· Database Fundamentals - Basic knowledge of SQL and database concepts for data retrieval and agent connectivity

· BotDojo Platform - Willingness to learn or basic familiarity with the platform's interface, configuration options, and deployment processes

· Effective oral, written and interpersonal communication skills

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Management or a related field preferred

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.