The Role

As the Director of our Strategic Accounts team you will lead, develop, and coach a cross-functional team of Relationship Managers and Customer Success Managers responsible for growth and retention within our strategic (enterprise level) customer base in North America.

You will play a critical leadership role in strengthening revenue performance, elevating executive engagement, and building a high-performing team grounded in Mentimeter’s Core Values and Leadership Manifesto.

Key Responsibilities:

Coaching & Team Development

• Lead structured 1:1s with clear performance outcomes
• Provide deal coaching focused on strategic questioning and executive alignment
• Build capabilities in value selling, executive conversations, and account planning
• Develop path-to-quota clarity and performance accountability

Deal Management & Forecasting

• Maintain strong pipeline hygiene and forecasting rigor
• Drive late-stage deal strategy and risk mitigation
• Ensure disciplined execution toward revenue targets

Strategic Customer Engagement

• Engage executive sponsors with clear business objectives
• Support top accounts with proactive expansion and renewal strategies
• Lead EBR/QBR sessions where strategic alignment is required

Team & Operational Leadership

• Own hiring, onboarding, and succession planning
• Set and uphold performance standards
• Align closely with Marketing, Product, and other cross-functional partners
• Build a culture of accountability and performance excellence

Self-Leadership & Reflection

• Conduct structured win/loss reviews
• Identify patterns and improvement areas
• Maintain strong feedback loops and continuous development

Role-Specific Skills:

• Coaching Excellence — Diagnosis, structured questioning, accountability

• Strategic Selling — Executive conversations, value selling, account mapping

• Revenue Discipline — Forecast rigor, pipeline quality, risk mitigation

• Organizational Leadership — Cross-functional influence, hiring, standards setting

• Self-Leadership — Reflection, emotional regulation, time management

• Complex Deal Navigation — Multi-stakeholder alignment and executive engagement

The Role: 

As Office Support for our Toronto location, you bring experience from a role where people and spaces mattered, office coordination, hospitality, events, or front-of-house — and you're known for being reliable, approachable, and quietly making things run better. You're comfortable juggling varied tasks independently, from coordinating with vendors and catering to keeping shared spaces stocked, polished, and welcoming. 

Key Requirements:

• Prior experience in office coordination, hospitality, retail management, or a similar people-facing role
• A track record of keeping shared spaces organized and well-stocked
• Comfortable liaising with vendors, building management, and catering providers
• Familiarity with creating a warm, hosted atmosphere (hospitality or events background is a plus)
• Strong communication skills

Who You Are?

Relationship Builder

• Warm, personable, and comfortable being the face of the office
• Builds rapport with vendors, building management, and catering partners
• Remembers names, preferences, and small details
• Creates a welcoming atmosphere for staff and guests
• Includes: receiving lunch orders, hosting the lunch experience, receiving deliveries

Organized & Efficient

• Highly organized with strong attention to detail
• Manages time independently
• Sets up systems that run smoothly in your absence
• Keeps shared spaces and resources in order
• Includes: stocking fridges, snacks, glassware, and meeting room supplies; managing the dishwasher cycle; clearing old food; tidying lunch and leftovers; organising the supplies area and desks

Strong Communicator

• Communicates clearly and confidently, written and in person
• Comfortable as the point of contact for staff, vendors, and clients
• Adjusts tone to suit the situation
• Includes: coordinating with catering, liaising with building management, signing for deliveries

Directive / Independent Worker

• Works well with minimal supervision
• Takes initiative rather than waiting to be asked
• Maintains a high standard 
• Includes: daily walk-throughs of meeting rooms, washrooms, patio, and Cantina; straightening furniture; raising blinds; handling other tasks as needed

Adaptability

• Switches between task types comfortably, sometimes within the same hour
• Stays calm and effective when issues arise
• Adapts to shifting priorities without losing sight of recurring duties
• Picks up new tools and processes quickly

Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship. 

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Salary range for this role: $22.00 - $30.00 CAD

Minimum Expectation - 12 hrs a week  Monday, Wednesday, Thursday • 10am -2pm

As an SDR, you will contribute by generating new business by qualifying leads and driving various outbound campaigns. You will also focus on the development of each qualified lead to pass to your team of Account Executives and Relationship Managers. As an SDR you will learn and understand the key fundamentals of successful SaaS sales.

We are looking for a colleague with high energy, an entrepreneurial tempo, and the ability to work closely with our marketing and product colleagues, with a strong focus on business opportunities and sales. The ideal candidate is someone who can start relationships with some of the largest companies in the world - and move them from being loving Mentimeter users to large Enterprise customers.

We are referencing the Dropbox and Slack journeys when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be a driving force to accelerate that growth even further!

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter as a company to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities for the role:

• Qualify leads based on our user, presenter and customer databases
• Deal with global organizations in over 220 different countries 
• Present and hand-over qualified leads to Account Executives and Relationship Managers
• Continuously improve the processes, analysis, and tactics used by Mentimeter Sales
• Prospect and qualify new leads
• Cold outreach to various prospects via phone, email, or Linkedin
• Work along side Account Executives to progress leads in the sales cycle and close deals
• Occasionally run meetings and demos for prospective clients

Resources we have to support you:

• Many (200+ million) users, presenters and customers who love Mentimeter 
• Professional CRM and data gathering services (Salesforce & Salesloft) for advanced analytics, segmentation and outreach
• World-class lead-generation from the Marketing and Product teams
• Marketing and Sales teams to support in analysis, tactics strategy 
• Mentimeter principles / ways-of-working

Compensation model:

We strongly believe in the power of together, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend developers and marketing managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team.

The salary band for this role ranges from $65,000 CAD - $80,000 CAD annually. Salary will be based on level experience

Read about our benefits & perks here.

Must haves for the role:

• Experience ranging from either prospecting leads, cold-calling, qualifying leads, driving entries sales process, closing new business, researching good fit organizations and/or data driven market research
• Ability and some experience assessing business opportunities using data for informative decision making
• Entrepreneurial mindset 
• Ambitious and result-oriented
• Flexible mindset and open to new ways of working
• Growth mindset
• You are required to have professional-level English - we sell to more than 220 countries globally today
• Excellent communication skills
• Experience working as an SDR or BDR in the SaaS industry is a plus but not needed

The recruitment process consists of:

• Personality test and logical ability test
• Introduction Interview
• Business Case
• Competence Interview
• Culture Interview

Mentimeter follows a Hybrid Working Schedule - you will be required to work out of our Downtown Toronto office 3 days a week (Monday, Wednesday and Thursday)

As a  Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.

To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed.

We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities for the role:

• Understand customer needs and business objectives deeply in order to provide the best fitted onboarding, roll-out, reporting and continuous training solutions
• Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
• Act as an expert of Mentimeter towards the customer in order to provide best and most suited advice for usage
• As a CSM, you play a pivotal role in driving Net Revenue Retention by continuously delivering value to customers, ensuring they realize the full potential of our solution.
• Through strategic conversations, user mapping, and close collaboration with the Relationship Manager, you actively uncover and help enable expansion opportunities that support long-term growth.
• Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
• Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high level discussions with potential customers
• Develop customer success strategies and best practices
• Work across the different customer segments in which strategic potential has been identified

Responsibilities not included in the role:

• Closing new contracts (Account Executives do that)
• The commercial responsibility of current customers (Relationship Managers do that)
• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

• World-class lead generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• Sales Operation function
• Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must haves for the role:

• 2-3years working as a Customer Success Manager (or in an account management role) in SaaS industry 
• Experience managing 30 - 50 mid to large cap companies
• Strong presentation skills
• Communication & Stakeholder Management
• Ability to structure your work, prioritize tasks and coordinate internal resources
• Excellent data knowledge and strong data-drivenness
• Customer and market expertise
• Build strong knowledge around your customer book and selected companies/industries
• Deep knowledge of Mentimeter and how it can be used across all parts of an organization
• Proven leadership skills
• Overall, this role requires a strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter’s strategy

Please note that this position is located onsite at our downtown Toronto office. We follow a hybrid working model and require everyone to be in the office 3 days a week.

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here.
The salary span for this role ranges between $78,000 CAD - $105,000 CAD annually.