Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

We are looking for a Senior Software Engineer to join our team, focused on enabling applied AI across the organization through scalable internal tools and integrations. You will sit at the intersection of IT, security, and business operations, helping to identify high-impact opportunities and turn them into practical, production-ready solutions.

This is a hands-on engineering role centered on building the systems, integrations, and patterns that allow teams across the company to effectively adopt and scale AI in their day-to-day work.

You will be part of the Information Security team, working closely with partners across Product, Finance, Operations, and Customer Success to bring secure and effective AI capabilities into internal workflows.

Our team is based in Boston, MA with a hybrid schedule of two days per week in the office. We are also a remote-friendly company with flexibility depending on role and location.

What You’ll Do

If you were part of our team, here are some things you would have done last week:

• Built and deployed a reusable AI-powered service or integration that enabled a business team to automate a critical workflow
• Designed and implemented connectors between AI systems and internal or third-party platforms such as Salesforce or Workday
• Partnered with stakeholders to identify a high-impact opportunity and translated it into a scalable internal tool or workflow
• Improved reliability and performance of an existing AI-enabled system by debugging across APIs, services, and infrastructure
• Evaluated new AI tools or frameworks and contributed to decisions on how they can be securely adopted at scale
• Partnered with InfoSec to ensure systems meet security, compliance, and governance standards
• Led a working session or demo to help teams understand and adopt new AI-enabled capabilities
• Built reusable components, services, or patterns that make it easier for other teams to leverage AI

What You’ll Need

We’re looking for a Senior Software Engineer with 5+ years of experience in software engineering or related technical roles. This level of experience is important because the role requires independently scoping ambiguous problems, designing scalable systems, and delivering production-ready solutions that can be adopted across the organization.

People who thrive on our team also tend to share the following characteristics:

• Curious and pragmatic engineers who enjoy solving ambiguous problems and building systems that others rely on
• Collaborative and business-minded, with the ability to understand workflows and translate them into scalable technical solutions
• Ownership-driven, with a focus on delivering measurable impact and enabling others through their work
• Thoughtful about security, scalability, and long-term maintainability

You will also bring:

• Strong hands-on experience building and shipping production systems using modern programming languages and frameworks
• Experience working with AI technologies such as LLMs and an understanding of how to integrate them into applications and workflows
• Strong experience with REST APIs, microservices, and system integrations
• Experience building internal tools, platforms, or shared services used by multiple teams
• Familiarity with authentication and security patterns such as OAuth, JWT, and IAM
• Ability to debug across full-stack systems including services, APIs, workflows, and cloud infrastructure
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Hybrid in Boston, MA (2 days per week in-office)

Nice to have

• Experience building AI-powered applications using tools such as OpenAI, Claude, or similar platforms
• Experience with enterprise automation or integration platforms
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Experience with data governance, security, and compliance in enterprise environments

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are looking for a Support Specialist to join our product-aligned Support teams. In this role you’ll be on the front lines of customer support—owning cases end-to-end for an assigned product, responding by phone, email, and translating product knowledge into clear solutions for customers. Qualified candidates will have strong interpersonal skills, a patient communication style, and a practical, methodical approach to troubleshooting. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Provided excellent customer support by phone, email, keeping responses within internal SLA targets. 

• Troubleshot and attempted to reproduce customer issues using product UIs and basic diagnostic tools. 

• Escalate technically complex cases to the Technical Lead with clear reproduction steps and required logs. 

• Filed and tracked Jira cases for Engineering when appropriate and followed up on escalation progress. 

• Assisted with acceptance testing for new features and supplied feedback from real customers. 

• Maintained accurate, single-source case notes and updated knowledge base articles or runbooks for routine fixes. 

• Covered PagerDuty Tiered shifts by participating in on-call rotations per team schedule. 

• Collaborated with teammates in Slack support channels to coordinate coverage and share troubleshooting tips. 

What You’ll Need 

We’re looking for a Support Specialist with a minimum of 1–2 years of professional experience in software or technical support. Candidates who excel in this role typically have: 

• Humble, open, and curious approach to learning. 

• Strong written and verbal communication skills, with a patient, clear style for customer interactions. 

• Basic troubleshooting skills and a methodical approach to reproducing and documenting issues. 

• Working knowledge of issue tracking systems (Jira and/or Salesforce preferred). 

• Familiarity or willingness to learn Salesforce, Slack, PagerDuty, and common monitoring tools. 

• Proficiency in Microsoft Office. 

• Working knowledge of Windows and macOS environments. 

• Interest in GovTech and public-safety software and a willingness to empathize with users who may operate in high-stakes contexts. 

• Ability to work independently and handle multiple cases with attention to detail. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a QA Lead to join our team. In this role, you will guide and support a team of Service Quality Engineers, helping them grow while ensuring the quality and reliability of Mark43’s products. You will partner closely with Engineering and cross-functional teams to define how we test, validate, and continuously improve our RMS and CAD platforms.

This role is an opportunity to shape how service quality is delivered at scale. You will create the frameworks, tooling, and training that enable your team to consistently deliver high-quality outcomes, while also mentoring team members as they develop their technical and professional skills.

What You’ll Do

If you were part of our team, here are some things you would have done last week:

• Developed and refined testing scripts and quality rubrics used to validate RMS and CAD functionality

• Partnered with Engineering to review defects, clarify expected behavior, and ensure timely resolution of issues

• Guided Service Quality Engineers through test execution, helping them interpret results and improve their approach

• Created and delivered training materials to strengthen team capabilities across manual and automated testing

• Translated technical documentation into actionable test scenarios that validate system performance across web, mobile, and API layers

What You’ll Need

We’re looking for a QA Team Lead with 4 to 5 years of experience executing test scenarios, evaluating results, and working closely with Engineering teams to resolve issues. This experience is critical because the role requires both hands-on testing expertise and the ability to guide others in producing high-quality, reliable outcomes.

In addition, you should have at least 2 years of experience developing test scenarios using modern testing tools across web and mobile applications, as well as API endpoints. This ensures you can build scalable and effective testing frameworks that support a growing product suite.

People who thrive on our team also tend to share the following characteristics:

• Strong coaching instincts, with the ability to mentor and support team members without formal people management responsibilities

• Clear and effective communication skills, with the ability to collaborate across technical and non-technical teams

• Comfort working with technical documentation and translating it into both automated and manual test scenarios

• Humble, open, and curious, with a desire to continuously improve both systems and team practices

Location

Our team is remote-friendly across the United States. This role requires U.S. citizenship and the ability to pass background checks for federal agencies. Some travel may be required based on customer or project needs.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.   

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client’s voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues.   

This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers’ unique needs and we expect you to absorb information and eventually demonstrate mastery of a client’s workflows and our product offerings. You will be the trusted advisor for the client and the company will lean on you to advocate for the customer's needs to ensure they are getting what they need to be successful.  

What you can expect to work on:  

• Advocate for the client to ensure their needs are being met.  

• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.  

• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.  

• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.  

• Working with our clients to learn and understand their current workflows.  

• Keep diligent records of all client meetings, tasks, and deliverables. 

• Seeking out and nurturing relationships with power-users and influencers within client sites. 

• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. 

• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. 

• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. 

• Collaborating with first responders, which is a uniquely satisfying experience. 

• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.  

What we expect from you:  

• 5-10 years of account management, customer success, consulting, project management, and/or customer success experience. 

• Four-year university/college degree preferred. 

• Proven experience participating in a complex project from start to finish. 

• Knowing when to problem solve, either independently or by asking smart questions of your teammates. 

• Outstanding written and oral communication skills - you’ll often be writing materials that will go directly to our clients and will need to adjust internal jargon for external. 

• Detail oriented and the ability to document and track tasks. 

• Excitement about working with cross-functional teams in a matrix organization. 

• Ability to multitask and work on multiple projects concurrently. 

• Ability to travel up to 50-80% and comfort working directly from client sites. 

• Willingness to operate outside of assigned projects and pitch in wherever necessary. 

• Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level. 

• Comfortable working remotely. 

• Experience providing (while comfortable also receiving) feedback across levels of leadership and peers. 

• A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog. 

What you can expect from us:   

• Mentorship from experienced Customer Experience team members.  

• Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership.  

• Building mission critical and socially responsible software to enable first responders to better serve their communities.  

• A team that respects and embraces your ideas and expertise.  

• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain. 

• A workplace dedicated to supporting and bettering public safety and government agencies. 

• An effort to balance autonomy and guidance. 

• The chance to participate in development opportunities, including through services like Udemy, from day one. 

Mark43’s mission is to empower communities and their agencies with cutting-edge technologies that improve safety and quality of life for all. We build powerful, scalable, and user-friendly software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

We are seeking a high-energy, motivated Sales Development Representative (SDR) to join our growing sales team. This role plays a critical part in fueling our pipeline by generating and qualifying leads in support of our Volume Account Executives. This is a high-activity, high-impact role—perfect for someone who thrives on outbound calls, fast sales cycles, and goal-oriented execution.

What You'll Do:

• Execute consistent, high-quality outbound outreach via phone, email, and social channels to identify, engage, and qualify public safety agencies.
• Proactively research and prospect into new agencies to drive awareness and generate pipeline within assigned territories.
• Engage inbound leads professionally and efficiently, assessing fit and coordinating timely handoff to Account Executives.
• Collaborate closely with AEs to align on messaging, territory strategy, and lead prioritization.
• Work with Marketing to support campaigns, lead follow-up, and outbound call blitzes tied to events or content launches.
• Maintain accurate lead data, outreach progress, and notes in Salesforce and your sales engagement platform.
• Develop a strong understanding of Mark43’s value proposition and product capabilities to effectively position solutions in early conversations.
• Meet and exceed activity- and meeting-based goals as part of a fast-moving, high-accountability SDR team.
• Deliver a positive, informed, and professional early experience for all prospective customers you engage.

What You'll Need:

• 1–3 years of Sales Development or inside sales experience—preferably in a SaaS or high-volume environment.
• Proven history of meeting/activity-based quotas
• Strong verbal and written communicator—confident in high-frequency cold calling.
• Experience with Salesforce and a modern sales engagement tool
• Self-starter mindset with strong organizational skills and results orientation.
• Ability to thrive in a fast-paced, metrics-driven role.
• Interest in public sector or government technology is advantageous but not required.
• Bachelor’s degree preferred.

Preferred Software Experience (a bonus, but not required):

• CRM platforms such as Salesforce for lead management and pipeline tracking
• Sales engagement tools for sequencing, outreach, and activity logging
• Collaboration tools for internal communication and team coordination
• LinkedIn and other prospecting tools for research and lead sourcing
• Real-time engagement or chat tools for inbound lead response

What We Offer:

• Comprehensive career development with a focus on building frontline sales skills and knowledge of the public sector.
• Responsibility for contributing to mission-critical software that supports first responders and government agencies.
• A collaborative and supportive team environment, working closely with Account Executives, Marketing, Communications, and Customer Success teams.
• Opportunities for career growth in an environment that celebrates your achievements.
• Exposure to enterprise software products and government sales best practices.
• Direct mentorship and support from experienced sales leaders.
• A team that values your input and fosters a culture of innovation and excellence.
• A workplace dedicated to enhancing public safety through impactful software solutions.

Join us and be a part of a mission-driven team that is making a real difference in the communities we serve. If you are passionate about technology, motivated by challenge, and driven to make an impact, we’d love to hear from you!

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team. 

We are expanding our sales team and looking for an enthusiastic and ambitious Regional Account Executive to own and grow our footprint across Florida. This role is ideal for someone passionate about bringing next generation public safety technology to state and local agencies across the state. You will serve as a trusted advisor to agencies navigating digital transformation and cloud adoption, helping them modernize mission critical systems that directly impact their communities. 

Remote role based in Florida 

As our Florida based Regional Account Executive, you will lead strategic sales efforts across the state, partnering closely with Business Development to prospect, build pipeline, and initiate conversations with new departments. You will guide agencies through the full sales lifecycle, from discovery and product demonstrations to procurement and contract execution. Success in this role requires a strong understanding of enterprise SaaS solutions, particularly in the public sector, and the ability to articulate how cloud based systems can transform government operations. 

You will evangelize Mark43’s platform across Florida, build lasting relationships with decision makers, and manage multiple complex sales pursuits simultaneously. You are a problem solver and a seeker of truth, helping prospects navigate real operational challenges through honest and compelling presentations of our products’ value. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Led discovery conversations with command staff at a Florida law enforcement agency to understand their operational pain points and modernization goals 

• Delivered a tailored product demo highlighting how Mark43’s platform supports statewide reporting standards and improves officer efficiency 

• Traveled within Florida to meet with a prospective agency, mapping out their procurement process and aligning next steps 

• Collaborated with Business Development to refine territory strategy and prioritize high potential agencies 

• Logged detailed activity in Salesforce, ensuring accurate forecasting and visibility into pipeline health 

• Attended a regional public safety association meeting to expand your network and identify new opportunities 

• Partnered with Marketing on a territory specific outreach campaign to drive engagement across the state 

What You’ll Need 

We are looking for a Regional Account Executive with 8 to 10 years of experience in enterprise Public Sector SaaS sales. This level of experience is critical given the complexity of government procurement cycles, multi stakeholder sales processes, and the responsibility of independently managing a statewide territory. 

Ideally, your background includes: 

• 2 years in a sales development or other cold calling role 

• 3 years in inside sales, with some experience in a traveling sales role 

• 3 years in field or outside sales, developing and managing your own territory 

You should have a demonstrated ability to: 

• Execute prospecting campaigns in partnership with Marketing 

• Manage and prioritize multiple active opportunities with strong organizational discipline 

• Clearly articulate the value of cloud based SaaS solutions to government stakeholders 

• Consistently exceed quotas and advance within your organization 

Fluency in Microsoft Office, Google Workspace, and CRM tools such as Salesforce is required. Comfort working remotely from a home office in Florida, with regular in state travel for client meetings and industry events, is essential. 

A B.A. or B.S. from an accredited university is preferred. A degree in criminology or equivalent experience working for a public safety agency is strongly preferred. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You actively seek to understand agency challenges before prescribing solutions 

• Mission driven. You are motivated by supporting first responders and improving public safety outcomes 

• Resilient and resourceful. You navigate long sales cycles with persistence and integrity 

What You Can Expect From Us 

• Close collaboration with Customer Success, Implementations, Operational Support, Product, and Engineering 

• Significant opportunity for professional growth as we expand our presence across Florida 

• The chance to sell mission critical, socially responsible technology that directly supports first responders 

• A team that respects your expertise and values your ideas 

• A culture focused on excellence, impact, and service to public safety agencies 

Our team is remote friendly, and this role is based in Florida with regular travel throughout the state.  

If you are excited about helping Florida’s public safety agencies modernize their technology and better serve their communities, we would love to hear from you. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team. 

We are expanding our sales team and looking for an enthusiastic and ambitious Regional Account Executive to own and grow our footprint across Florida. This role is ideal for someone passionate about bringing next generation public safety technology to state and local agencies across the state. You will serve as a trusted advisor to agencies navigating digital transformation and cloud adoption, helping them modernize mission critical systems that directly impact their communities. 

Remote role based in Florida 

As our Florida based Regional Account Executive, you will lead strategic sales efforts across the state, partnering closely with Business Development to prospect, build pipeline, and initiate conversations with new departments. You will guide agencies through the full sales lifecycle, from discovery and product demonstrations to procurement and contract execution. Success in this role requires a strong understanding of enterprise SaaS solutions, particularly in the public sector, and the ability to articulate how cloud based systems can transform government operations. 

You will evangelize Mark43’s platform across Florida, build lasting relationships with decision makers, and manage multiple complex sales pursuits simultaneously. You are a problem solver and a seeker of truth, helping prospects navigate real operational challenges through honest and compelling presentations of our products’ value. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Led discovery conversations with command staff at a Florida law enforcement agency to understand their operational pain points and modernization goals 

• Delivered a tailored product demo highlighting how Mark43’s platform supports statewide reporting standards and improves officer efficiency 

• Traveled within Florida to meet with a prospective agency, mapping out their procurement process and aligning next steps 

• Collaborated with Business Development to refine territory strategy and prioritize high potential agencies 

• Logged detailed activity in Salesforce, ensuring accurate forecasting and visibility into pipeline health 

• Attended a regional public safety association meeting to expand your network and identify new opportunities 

• Partnered with Marketing on a territory specific outreach campaign to drive engagement across the state 

What You’ll Need 

We are looking for a Regional Account Executive with 8 to 10 years of experience in enterprise Public Sector SaaS sales. This level of experience is critical given the complexity of government procurement cycles, multi stakeholder sales processes, and the responsibility of independently managing a statewide territory. 

Ideally, your background includes: 

• 2 years in a sales development or other cold calling role 

• 3 years in inside sales, with some experience in a traveling sales role 

• 3 years in field or outside sales, developing and managing your own territory 

You should have a demonstrated ability to: 

• Execute prospecting campaigns in partnership with Marketing 

• Manage and prioritize multiple active opportunities with strong organizational discipline 

• Clearly articulate the value of cloud based SaaS solutions to government stakeholders 

• Consistently exceed quotas and advance within your organization 

Fluency in Microsoft Office, Google Workspace, and CRM tools such as Salesforce is required. Comfort working remotely from a home office in Florida, with regular in state travel for client meetings and industry events, is essential. 

A B.A. or B.S. from an accredited university is preferred. A degree in criminology or equivalent experience working for a public safety agency is strongly preferred. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You actively seek to understand agency challenges before prescribing solutions 

• Mission driven. You are motivated by supporting first responders and improving public safety outcomes 

• Resilient and resourceful. You navigate long sales cycles with persistence and integrity 

What You Can Expect From Us 

• Close collaboration with Customer Success, Implementations, Operational Support, Product, and Engineering 

• Significant opportunity for professional growth as we expand our presence across Florida 

• The chance to sell mission critical, socially responsible technology that directly supports first responders 

• A team that respects your expertise and values your ideas 

• A culture focused on excellence, impact, and service to public safety agencies 

Our team is remote friendly, and this role is based in Florida with regular travel throughout the state.  

If you are excited about helping Florida’s public safety agencies modernize their technology and better serve their communities, we would love to hear from you. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team. 

We are expanding our sales team and looking for an enthusiastic and ambitious Regional Account Executive to own and grow our footprint across Florida. This role is ideal for someone passionate about bringing next generation public safety technology to state and local agencies across the state. You will serve as a trusted advisor to agencies navigating digital transformation and cloud adoption, helping them modernize mission critical systems that directly impact their communities. 

Remote role based in Florida 

As our Florida based Regional Account Executive, you will lead strategic sales efforts across the state, partnering closely with Business Development to prospect, build pipeline, and initiate conversations with new departments. You will guide agencies through the full sales lifecycle, from discovery and product demonstrations to procurement and contract execution. Success in this role requires a strong understanding of enterprise SaaS solutions, particularly in the public sector, and the ability to articulate how cloud based systems can transform government operations. 

You will evangelize Mark43’s platform across Florida, build lasting relationships with decision makers, and manage multiple complex sales pursuits simultaneously. You are a problem solver and a seeker of truth, helping prospects navigate real operational challenges through honest and compelling presentations of our products’ value. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Led discovery conversations with command staff at a Florida law enforcement agency to understand their operational pain points and modernization goals 

• Delivered a tailored product demo highlighting how Mark43’s platform supports statewide reporting standards and improves officer efficiency 

• Traveled within Florida to meet with a prospective agency, mapping out their procurement process and aligning next steps 

• Collaborated with Business Development to refine territory strategy and prioritize high potential agencies 

• Logged detailed activity in Salesforce, ensuring accurate forecasting and visibility into pipeline health 

• Attended a regional public safety association meeting to expand your network and identify new opportunities 

• Partnered with Marketing on a territory specific outreach campaign to drive engagement across the state 

What You’ll Need 

We are looking for a Regional Account Executive with 8 to 10 years of experience in enterprise Public Sector SaaS sales. This level of experience is critical given the complexity of government procurement cycles, multi stakeholder sales processes, and the responsibility of independently managing a statewide territory. 

Ideally, your background includes: 

• 2 years in a sales development or other cold calling role 

• 3 years in inside sales, with some experience in a traveling sales role 

• 3 years in field or outside sales, developing and managing your own territory 

You should have a demonstrated ability to: 

• Execute prospecting campaigns in partnership with Marketing 

• Manage and prioritize multiple active opportunities with strong organizational discipline 

• Clearly articulate the value of cloud based SaaS solutions to government stakeholders 

• Consistently exceed quotas and advance within your organization 

Fluency in Microsoft Office, Google Workspace, and CRM tools such as Salesforce is required. Comfort working remotely from a home office in Florida, with regular in state travel for client meetings and industry events, is essential. 

A B.A. or B.S. from an accredited university is preferred. A degree in criminology or equivalent experience working for a public safety agency is strongly preferred. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You actively seek to understand agency challenges before prescribing solutions 

• Mission driven. You are motivated by supporting first responders and improving public safety outcomes 

• Resilient and resourceful. You navigate long sales cycles with persistence and integrity 

What You Can Expect From Us 

• Close collaboration with Customer Success, Implementations, Operational Support, Product, and Engineering 

• Significant opportunity for professional growth as we expand our presence across Florida 

• The chance to sell mission critical, socially responsible technology that directly supports first responders 

• A team that respects your expertise and values your ideas 

• A culture focused on excellence, impact, and service to public safety agencies 

Our team is remote friendly, and this role is based in Florida with regular travel throughout the state.  

If you are excited about helping Florida’s public safety agencies modernize their technology and better serve their communities, we would love to hear from you. 

Mark43’s mission is to empower communities and their governments with new technologies that improve safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools on which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

We are looking for an experienced Lead Software Engineer  - Universal Search to lead the next phase of our 3rd party search and data integration platform at Mark43. In this role, you will own some of the most complex and impactful technical initiatives within the Universal Search domain, building and scaling the systems that power fast, accurate, secure access to critical data across our RMS, CAD, and analytics products. You will drive architecture across service boundaries, shape platform direction with cross-functional partners, and raise the technical bar for distributed systems, real-time indexing, authorization-aware retrieval, and search reliability in support of life-saving decision making for public safety users.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What You'll Do

If you were on our team last week, you might have:

• Led the technical design and execution of a major expansion of the universal search platform across RMS, CAD, analytics, and adjacent product surfaces, aligning multiple teams on architecture, sequencing, and long-term scalability.
• Defined extensibility patterns and integration approaches for onboarding new internal and third-party data sources, balancing speed of delivery with maintainability, security, and operational excellence.
• Reviewed and elevated designs and pull requests across authorization, index mappings, query paths, and service contracts, giving clear, high-leverage feedback that improved performance, resilience, and developer productivity.
• Coordinated a complex release across multiple services and stakeholders, proactively managing risks, dependencies, and rollout strategy to deliver safely with minimal customer impact.
• Owned the end-to-end delivery of a permission-aware global search capability, driving decisions from discovery and technical design through implementation, launch, observability, and iterative improvement.
• Mentored engineers across the team, coached teammates through ambiguous technical decisions, and actively raised the quality bar on system design, testing strategy, and maintainable code.
• Participated in on-call and support escalation, diagnosed a spike in failed search queries, led Root Cause Analysis (RCA), and drove follow-up improvements to instrumentation, alerting, support readiness, and operational playbooks.

What You'll Need

We are looking for a senior technical leader with 8+ years of professional software engineering experience who can independently lead large, ambiguous initiatives, influence technical decisions beyond their immediate team, and operate with a high degree of ownership in a distributed systems environment.

Must-Haves:

• Proficiency in Java with deep backend engineering experience, along with full-stack skills in React and TypeScript, and a proven track record of writing production-ready, well-tested, maintainable code.
• Experience designing and integrating with third-party and internal systems to support search and data access across multiple product domains.
• Experience with event-driven architectures using tools such as Amazon SNS, Amazon SQS, or Kinesis, including designing for resilience, observability, and iterative evolution.
• Strong experience with AWS services such as Lambda, API Gateway, Step Functions, S3, ECS/EKS, DynamoDB, Aurora/RDS, IAM, and CloudWatch.
• Demonstrated ability to use modern engineering tools, including AI-assisted development workflows where appropriate, to improve delivery velocity while preserving quality, security, and maintainability.
• Strong understanding of indexing strategies, document and schema design, query optimization, and search relevance tradeoffs at scale.
• Comfort leading delivery in CI/CD and Infrastructure-as-Code environments within a serverless-first, microservices-based architecture.
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders across a division.
• Demonstrated strength in system design: architectures services and APIs for scale, iterative delivery, and lower long-term cost of change.
• Track record of leading large projects involving multiple engineers, proactively identifying dependencies, managing ambiguity, and delivering high-quality outcomes.
• Ability to drive testing strategy, observability, and operational readiness across multiple areas of the product.
• Proven mentorship and technical leadership; recognized as a go-to engineer for complex debugging, design reviews, and raising engineering standards.

Nice to Have:

• Experience owning platform or product capabilities that span multiple teams, tenants, or domains.
• Familiarity with public safety, regulated domains, or other mission-critical software environments.
• Knowledge of security best practices around authorization, data access, auditability, and query governance.

People Who Thrive in This Role Also Tend to Be:

• Mission-driven - You care deeply about building technology that improves lives and strengthens communities.
• Curious and humble - You seek out different perspectives, ask thoughtful questions, and influence through credibility rather than title.
• Team-oriented - You collaborate effectively across engineering, product, design, infrastructure, and support to deliver durable outcomes.
• Growth-minded - You invest in your own development and actively help level up the engineers around you.
• Calm under uncertainty - You can make sound decisions, manage risk, and keep execution moving even when requirements or conditions are evolving.

Location

Candidates must be located in the United States

Mark43 empowers communities and their governments with technology that improves safety and quality of life. We build modern, resilient software that first responders and public safety agencies depend on in their most critical moments.

We are looking for an experienced Senior Software Engineer – Universal Search to help shape the future of 3^rd party search and data integration at Mark43. In this role, you’ll build and scale the systems behind our universal search platform that powers fast, accurate, and secure access to critical data across our RMS, CAD, and analytics products. You'll work on distributed systems, real-time data indexing, and modern search technologies to support life-saving decision making for our public safety users.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What You’ll Do

If you were on our team last week, you might have:

• Led end-to-end system design for a new universal search experience across RMS, CAD, and other core components, collaborating with Product and cross-functional engineering teams to ensure a scalable, secure, and user-friendly solution that spans domains.
• Extended platform configurability and connectivity to tap new search data sources using AI-powered coding tools to accelerate development while maintaining high standards for code quality.
• Reviewed pull requests for enhancements to our authorization layer and index mappings in configurations, providing detailed architectural and performance-focused feedback to improve clarity, maintainability, and system resilience.
• Acted as release manager, coordinating deployment logistics, validating release readiness, and ensuring smooth, downtime-free updates to production through clear cross-team communication.
• Owned the end-to-end delivery of a feature supporting permission-aware global search filtering, aligning closely with Product, Infrastructure, and Design from technical feasibility through post-release monitoring.
• Mentored junior engineers, pair-programmed through complex debugging sessions, and coached teammates on prioritizing technical debt while delivering roadmap commitments.
• Participated in the on-call rotation, triaged and resolved a spike in failed search queries, and led a structured Root Cause Analysis (RCA) to drive follow-up improvements in system observability and alerting.

What You’ll Need

We’re looking for a senior backend engineer with at least 4+ years of professional experience who can take ownership, lead initiatives, and operate with autonomy in a distributed systems environment.

Must-Haves:

• Proficiency in Java or TypeScript/JavaScript with strong backend development experience.
• Experience integrating and working with third-party systems to support search functionality across domains.
• Familiarity with event-driven architectures using Amazon SNS, Amazon SQS, or Kinesis.
• Strong experience with AWS services such as Lambda, API Gateway, Step Functions, S3, ECS/EKS, DynamoDB, Aurora/RDS, IAM, and CloudWatch.
• Prior experience using AI engines to increase development velocity and deliver results
• Solid understanding of indexing strategies, document schema design, and query optimization.
• Comfort working with CI/CD workflows and Infrastructure-as-Code (IaC) tools in a serverless-first, microservices-based architecture.
• Excellent written and verbal communication skills.

Nice to Have:

• Prior experience working on multi-tenant platforms or large-scale search products.
• Familiarity with public safety or regulated domains.
• Knowledge of security best practices around data access and query auditing.

People Who Thrive on Our Team Also Tend to Be: 

• Mission-driven – You care deeply about building technology that improves lives and strengthens communities
• Curious and humble – You ask questions before making assumptions and actively seek feedback
• Team-oriented – You value cross-functional collaboration as a key to shipping great software
• Growth-minded – You look for ways to improve every day, even if the path isn’t always clear
• Calm under uncertainty – You’re comfortable navigating ambiguity and solving problems without a roadmap

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

The Mark43 law enforcement platform delivers mission-critical services to agencies across the country. When our systems are unavailable, real-world safety is impacted. As a Platform Engineer, you will take ownership of critical platform capabilities that ensure our systems are reliable, scalable, and equally important: enable engineers to build, deploy, and operate software with speed and confidence. 

In this role, you will operate at the intersection of platform engineering and developer experience (DevEx). You will design and evolve internal platforms as products, reducing friction across the software development lifecycle while maintaining strong standards for reliability, security, and compliance. 

While this role includes opportunities to work on observability systems, prior experience in observability platforms is not required - we value engineers who can learn quickly and apply strong platform fundamentals. 

You’ll use tools like Terraform, Kubernetes, Helm, ArgoCD, and DataDog to build scalable platform primitives and improve developer workflows across the organization. 
 

What you’ll work on 

• Owning and evolving Mark43's internal developer platform, focusing on reliability, scalability, and developer productivity 

• Building self-service platform capabilities (Infrastructure-as-Code modules, GitOps workflows, golden paths, and onboarding templates) 

• Improving developer experience (DevEx) by reducing friction in local development, CI/CD pipelines, deployments, and debugging workflows 

• Designing and optimizing pipeline-as-code systems to improve build performance, reliability, and feedback cycles 

• Driving adoption of GitOps and Infrastructure as Code best practices across the organization 

• Leading initiatives to improve operational excellence, including system reliability, resilience, and incident response 

• Partnering closely with Product, Engineering, and Security teams to align platform capabilities with business needs 

• Owning and delivering large, cross-team platform initiatives that shape how engineers build and operate software at MARK43 

• Participating in a shared on-call rotation to support critical infrastructure 

 What we expect from you 

• 5+ years of experience in Platform Engineering, DevOps, and/or Developer Experience  

• Strong experience with AWS  and cloud-native architectures 

• Deep experience with Kubernetes and containerized systems 

• Strong experience with Infrastructure as Code (Terraform) and GitOps (e.g., ArgoCD) 

• Experience building and optimizing CI/CD systems and pipeline-as-code workflows 

• Demonstrated ability to improve developer experience and platform usability at scale. 

• Strong systems thinking, including tradeoffs between reliability, cost, and developer velocity 

• Understanding of security and compliance best practices in cloud environments 

What sets you apart 

• You take ownership of complex platform problems, from design through adoption 

• You build platforms and abstractions that are adopted across engineering teams 

• You proactively identify gaps in developer workflows and drive improvements  

• You influence technical direction beyond your immediate team 

• You balance developer velocity, reliability, and operational excellence 

• You treat internal platforms as products, with a focus on usability and impact 

Preferred Qualifications 

• Familiarity with defining SLOs, alerting strategies, instrumentation best practices 

• Experience with developer platforms and modern build systems  

• Experience improving local development environments (e.g., devcontainers, Docker workflows, Tilt/Skaffold) 

• Exposure to FinOps practices and cost optimization 

• Experience integrating AI/LLM capabilities into developer workflows, such as: 

• AI-assisted debugging or incident triage 

• Automated incident summaries or developer assistants 

• Knowledge of compliance and data governance requirements in regulated environments 

What you can expect from us 

• A team that values your ideas, ownership, and technical leadership 

• The opportunity to build mission-critical software that directly impacts public safety 

• Career growth in an environment that recognizes and rewards impact 

• A highly collaborative culture across Platform, Product, Engineering, Security, and Technical Services 

Location 

Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states. 

Compensation 

We believe in equal pay for equal work and transparency in compensation. Total compensation for this role is market competitive, including a base salary range of $140,000–$170,000, plus bonus, equity, and a comprehensive benefits package. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are looking for a Product Manager to join our RMS (Records Management System) team. In this role, you will own and evolve critical product areas that power day-to-day operations for public safety agencies. You will take real ownership over one to two modules, driving execution from idea through launch and iteration. 

This is a highly execution-focused role where you will work closely with a dedicated engineering team and partner cross-functionally with design, sales, and services. You will play a key role in launching new capabilities, including incorporating AI into core workflows, while ensuring our products remain intuitive, performant, and responsive on the web. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Owned the roadmap and execution for one or more RMS modules such as Case, Evidence, or Citations  

• Partnered closely with your engineering team to deliver high-quality, web-responsive features  

• Collaborated with sales and go-to-market teams to support new launches and refine product positioning  

• Worked directly with customers and internal stakeholders to gather feedback and translate needs into product requirements  

• Led discussions to incorporate AI-driven capabilities into existing workflows  

• Prioritized and refined the product backlog based on user insights, data, and business goals  

• Balanced new feature development with the operational work required to maintain and improve existing functionality  

What You’ll Need 

We’re looking for a Product Manager with 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS environments. This level of experience is important given the ownership of critical product areas, the need to independently drive execution, and the complexity of workflows within RMS. 

• Proven ability to own and deliver product areas end-to-end with a strong focus on execution  

• Experience working closely with engineering teams, ideally in a one team model  

• Comfort partnering with sales, services, and go-to-market teams to support launches and adoption  

• Strong communication skills with the ability to engage both customers and internal stakeholders effectively  

• Experience building workflow-heavy or operational products; public safety experience is a plus  

• Interest in applying AI to real-world product workflows  

• A data-informed mindset with the ability to make thoughtful, driven decisions  

People who thrive on our team also tend to share the following characteristics: 

Humble, open, and curious. You seek out different perspectives and use them to build better products that serve a diverse set of users. 

Communicative and collaborative. You proactively engage with customers, stakeholders, and teammates, ensuring alignment and shared understanding. 

Capable and driven. You take ownership, follow through on commitments, and push work forward even when faced with ambiguity. 

Comfortable with complexity. You can navigate intricate workflows and translate them into clear, usable product experiences. 

Location 

Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states. 

Compensation 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $140,000 to $160,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We’re seeking experienced and innovative front-end engineers who have shipped at enterprise scale and released commercial software to enterprise customers.  Come and help build the next generation of cloud based public safety software. As a senior member of the Mark43 team, you’ll take ownership of products and features from start to finish, and become a knowledge resource that your teammates can trust and rely on. You’ll build robust solutions to our unique problems of scale, security, and reliability. We heavily leverage technologies like Java, React, SQL, Redis, and Elasticsearch and enjoy participating in the open source community. As an engineer here, you'll have the freedom to implement your own solutions and have a meaningful impact on our product.  

As a part of our CAD team, you'll work on designing technical solutions that enable our First Responder customers to have the most accurate and real time locations possible. 

What You’ll Do

If you were a part of our team, here are some things you would have done last week:  

• Spent time working with a Product Manager to understand requirements for a new feature for locations services.
• Building features using popular technologies including but not limited to: React and Typescript
• Improve architectural strategy of a front-end or backend area of the product to meet higher velocity needs created by our growing customer base.  
• Reviewed code submitted by other software engineers, and submitted your own code for review as part of our pull-request deployment process 
• Spent time meeting with a Product Designer to explain technical constraints for a specific feature 
• Collaborating with design and product teams to understand and document feature requirements 
• Written clear, concise technical documentation to accompany your code that your teammates will trust 
• Spent time testing out a new technology or taking part in a discussion on ways to improve our code base and engineering practices  
• Nurturing an engineering culture that cares deeply about the quality of the code we write, while still working quickly to bring our technology to as many departments as possible 

What You’ll Need 

We are seeking engineers with at least 4 years of professional experience using React and Typescript in production. You should be comfortable utilizing agile development and thoroughly testing your own code. Our codebase is large and complex, so we expect you to write clear, concise code and intuitive documentation to help other engineers understand your contributions.  

• Deep understanding of databases, automated testing, Agile methodologies 
• Deep experience designing and building out infrastructure for complex cloud-based software applications, preferably hosted in AWS or Azure 
• Knowledge of or prior experience with microservices architecture 
• Extensive knowledge of JavaScript and its many frameworks, HTML, CSS, and an interest in testing out new FE technologies 
• Knowledge of web architecture concepts including HTTP and REST 

People who thrive on our team also tend to share the following characteristics:  

• Humble, open, and curious. You recognize that no one is perfect and you will be wrong, and you’re excited about listening and learning being a big part of your job. 
• Attentive, active listeners. You’re interested in what others have to say and illustrate your interest with your actions. 
• Resilience. You do not shy away from challenging work and you proactively help your team solve problems. 
• Enthusiastic collaborators. You understand that the best outcomes are achieved through shared ownership, and seek to spread knowledge and expand participation rather than restrict it. 
• Comfortable with uncertainty. You know that sometimes problems and situations can’t be simplified or fully understood, and are at ease working within this type of haziness. 
• Passionate about personal growth. You view mistakes as opportunities for learning, and want to grow as a designer, colleague, and person. 
• Eager to help others. You look for ways to provide support for more junior members of the team and develop cooperative working relationships 

We are looking for individuals to work in our Boston, MA location on a hybrid model. 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $130,000- $160,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. 

Mark43’s mission is to empower communities and their governments with new technologies that improve safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools on which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

We’re looking for a Data Migration Engineer (ETL Developer) to join our team. You’ll be at the heart of the customer transition experience, designing and executing complex data migrations that enable agencies to adopt Mark43’s systems with confidence. You’ll work across internal teams and with external partners to help deliver clean, meaningful, and high-quality data into Mark43 products.

This role is a great fit for someone who thrives on solving complex puzzles, is energized by working with public safety data, and enjoys balancing technical depth with customer-facing collaboration.

What you can expect to work on:

• If you were part of our team last week, you would have:

  • Designed and executed a SQL-based ETL process to migrate decades of public safety data from a legacy system into the Mark43 platform
  • Collaborated with our data migration contractors, reviewing technical deliverables and providing guidance to help them succeed
  • Met with a customer’s records management team to understand their legacy data structure and translate it to the Mark43 schema
  • Dug into a uniquely formatted source database to uncover edge cases and ensure data fidelity
  • Worked alongside Mark43 deployment, engineering, and product teams to iterate on and improve our migration tooling and process
  • Balanced project timelines and quality standards while maintaining strong relationships with both internal and external stakeholders

What we expect from you:

We’re looking for a data migration engineer with 2+ years of experience in ETL development or SQL-based data engineering roles. You should have a comprehensive understanding of data migration processes and be comfortable owning projects from discovery through delivery. Your attention to detail and ability to navigate ambiguity will be key to success.

People who thrive on our team also tend to share the following traits:

• Curious and resourceful. You enjoy figuring out how systems work and how to make them work better.
• Clear and collaborative. You communicate technical details to non-technical stakeholders and work well across teams.
• Committed to quality. You take pride in your work and sweat the details.

Qualifications:

• 2+ years of experience in a data migration, ETL development, or SQL development role
• Deep understanding of SQL and relational database design
• Demonstrated experience writing complex SQL scripts
• Ability to analyze and translate legacy data models into new schemas
• Experience managing contractor deliverables is a plus
• Interest in public safety data and the impact of high-quality migrations on customer success
• Prior work with public safety or government systems is a bonus

What you can expect from us:

• Constant collaboration with numerous Mark43 teams, including Global Services, Engineering, and Product
• Building mission critical and socially responsible software to enable first responders to better serve their communities
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $80,000 - $100,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost of labor locations.

Mark43’s mission is to empower communities and their governments with modern technologies that improve the safety and quality of life for all. We are a cloud-based public safety platform and design powerful, scalable, and elegant software products that set a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

Product Designers at Mark43 lead strategically, integrate various systems, champion design ideation, simplify complex workflows by collaborating with stakeholders, advocate for users, and deliver impactful designs for direct users in law enforcement agencies. You will be focusing on one product area, but have an impact on a breathe of various product areas including Computer Aided Dispatch, Records Management, Advanced Analytics/Insights, and mobile applications. We’re looking to have a designer with 7+ years of professional software product design experience, including deep and demonstrable expertise in managing their work autonomously.

At Mark43,

• You will own the 0-1 product design process by conducting research, designing solutions from insights, iterating based on data, and collaborating closely with product and engineering to deliver best-in-class products.
• You will collaborate with cross-functional teams to facilitate design thinking and innovation.
• You will lead design solutions for law enforcement, EMS, firefighters, other first responders, and 911 dispatchers. The design focus will be on enhancing public safety, improving their focus, and minimizing cognitive load through effective information design, intuitive visual designs, dynamic animations, and responsive feedback mechanisms.
• You will design across devices—ranging from multi-panel workstations to in-vehicle laptops, tablets, and mobile apps across various environments. Experience with responsive design, map interactions, and multimodality is nice to have.
• You will proactively standardize design across the team for conducting feedback, planning roadmaps, and supporting engineering to drive the work forward.
• You will present design solutions to our customers and leadership teams, actively seeking feedback, and iterating quickly.
• You care deeply about product craftsmanship while efficiently prioritizing and completing design tasks, e.g., in Figma, and contribute to design systems and consistent pattern libraries.
• You will drive AI/ML across the product portfolio, from adoption in design methodologies to advancing adoption in the product. 
• You will guide discovery ownership process including understanding the problem, conducting user research, generating ideas, collaborating cross-functionally and maintain design consistency.

Must have:

• 7+ years of professional product design experience
• 3+ years of designing complex enterprise SaaS products
• Experience leading qualitative and quantitative UI/UX/user research
• Experience with end-to-end design and shipping products
• Ability to work in a fast-paced environment

Nice to have:

• Experience working in law-enforcement, fire, or EMS software is a plus
• Experience co-designing with customers
• Experience designing features for situational awareness
• Excellent visual design and presentation skills
• Understanding of native iOS and Android applications is helpful
• Experience with AI/ML technologies 

People who thrive on our team also tend to share the following characteristics:

• Humble, open, and curious. You recognize that no one is perfect, and you will often be wrong, and you are excited about listening and learning being a big part of your job.
• Attentive, active listeners. You are interested in what others have to say and illustrate your interest with your actions.
• Enthusiastic collaborators. You understand that the best outcomes are achieved through shared ownership and seek to spread knowledge and expand participation rather than restrict it.
• Comfortable with uncertainty. You know that sometimes problems and situations cannot be simplified or fully understood and are at ease working within this type of haziness.
• Passionate about personal growth. You view mistakes as opportunities for learning and want to grow as a designer, colleague, and person.

As a Product & Design team member, you will be contributing to critical public safety solutions. Your designs will directly impact communities and agencies. You can expect to work with team members who value ideas over ego and embrace diversity of thought. You’ll work in a remote-friendly environment where your health and well-being are prioritized through health, dental, and vision plans for employees and their families, as well as unlimited paid time off, sabbaticals, and competitive parental leave benefits. 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $150,000 to $200,000 plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. 

At Mark43, our mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Lead Data Engineer to join our team. This is a high-impact, strategic role focused equally on technical leadership and hands-on execution. You will play a critical role in shaping the future of our data infrastructure, while mentoring teammates and partnering cross-functionally to drive analytics innovation across the company.

What You'll Do: 

If you were part of our team, here are some things you would have done last week:

• Mentored fellow data engineers through code reviews, architectural decisions, and technical planning sessions
• Led the design and implementation of scalable, secure data pipelines using dbt, Apache Airflow, and SQL
• Collaborated with Product Managers to launch new customer-facing analytics capabilities
• Partnered with DevOps to optimize cloud infrastructure with Terraform and AWS-managed services
• Built and maintained integrations with MySQL, SQL Server, and OLAP systems to support product insights and internal operations
• Participated in our on-call rotation to ensure platform reliability and performance
• Contributed to the hiring, onboarding, and professional development of the Data Engineering team
• Explored and evaluated new tools—including AI-assisted coding platforms like Claude and Windsurf—to improve engineering workflows

What You'll Need: 

• Strong proficiency in SQL and Python
• Hands-on experience with AWS infrastructure and data services
• Familiarity with MySQL, SQL Server, and OLAP databases
• Experience using Terraform or other infrastructure-as-code tools
• Expertise in modern data tooling, particularly dbt and Apache Airflow
• Operating reliable and performant pipelines in production environments
• Building data platforms that support both internal stakeholders and external customers

Compensation: 

We believe in equal pay for equal work, and transparency in compensation is a core value. Total compensation for this role is market competitive, including a target base annual salary range of $170,000 - $210,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

Mark43 is seeking an enthusiastic and people-focused Engineering Manager to lead development for our suite of public safety software. As an Engineering Manager, you’ll lead a team of 3-7 engineers building new features and maintaining happy customers. Our engineers will thrive and grow when supported by an inspiring, empathetic, and technically adept people manager. You will be responsible for ensuring your team meets commitments and deadlines, as well as personally helping engineers level up and become stronger contributors. 

Our ideal candidate is passionate about helping their team grow as software engineers and measuring success. We will trust you to balance speed of execution with quality and technical debt, to build a product that delights our users. We also expect equal levels of enthusiasm for recruiting and solving challenging technical problems with your team.

What you can expect to work on:

• Coaching and developing your direct reports to improve both technical and non-technical skills
• Advocating on your team’s behalf to manage their collective workload and work-life balance, while still maintaining  high standards of work and respecting deadlines
• Working closely with our Engineering Director and VP to set longer term strategic direction for your team and our product suite
• Driving execution for your team by owning planning, prioritization, and delivery, while continuously removing obstacles and improving how work gets done.
• Owning your team’s outcomes end-to-end. When plans break, priorities shift, or production issues arise, you
  don’t wait for permission to act. You lean in, help unblock the team, and ensure the right
  thing gets done

What we expect from you:

• A strong desire to help others succeed: we hope you LOVE being a people manager and you are most fulfilled by supporting the growth and efficacy of the team you lead
• A record of leveling up your reports and providing individuals with meaningful opportunities to flourish in their role
• While this is a people-first role, we value managers who are willing to roll up their sleeves, when necessary, whether that means contributing technically, helping debug a tough issue, or stepping in during critical moments
• Experience with hiring, including sourcing candidates, interviewing candidates, participating in conferences and events, and onboarding for new employees
• A solid track record of delivering projects and collaborating with leaders across the organization: including Engineering, Product, Design, and Operations
• Previous experience as a software engineer and up to date knowledge of modern software languages, frameworks, and developer tools
• 2+ years in a software engineering management position, with experience managing at least 4 direct reports

What you can expect from us:

• Constant collaboration with numerous Mark43 teams, including design, product management, QA, and customer success
• Building mission critical and socially responsible software to enable first responders to better serve their communities
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies
• Leadership and career growth opportunities which could set you on a path toward future founder roles in your career

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $170,000-$200,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, and paid time off. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

Mark43 is seeking an enthusiastic and people-focused Engineering Manager to lead development for our suite of public safety software. As an Engineering Manager, you’ll lead a team of 10-15 engineers building new features and maintaining happy customers. Our engineers will thrive and grow when supported by an inspiring, empathetic, and technically adept people manager. You will be responsible for ensuring your team meets commitments and deadlines, as well as personally helping engineers level up and become stronger contributors. 

Our ideal candidate is passionate about helping their team grow as software engineers and measuring success. We will trust you to balance speed of execution with quality and technical debt, to build a product that delights our users. We also expect equal levels of enthusiasm for recruiting and solving challenging technical problems with your team.

What you can expect to work on:

• Coaching and developing your direct reports to improve both technical and non-technical skills
• Advocating on your team’s behalf to manage their collective workload and work-life balance, while still maintaining  high standards of work and respecting deadlines
• Working closely with our Engineering Director and VP to set longer term strategic direction for your team and our product suite
• Maintaining and improving internal processes to help increase the efficiency, happiness, and effectiveness of your team
• Serving as a technical project manager for your team: scheduling, release planning, managing backlog, and removing roadblocks that may arise

What we expect from you:

• A strong desire to help others succeed: we hope you LOVE being a people manager and you are most fulfilled by supporting the growth and efficacy of the team you lead
• A record of leveling up your reports and providing individuals with meaningful opportunities to flourish in their role
• Experience with hiring, including sourcing candidates, interviewing candidates, participating in conferences and events, and onboarding for new employees
• A solid track record of delivering projects and collaborating with leaders across the organization: including Engineering, Product, Design, and Operations
• Previous experience as a software engineer and up to date knowledge of modern software languages, frameworks, and developer tools
• 2+ years in a software engineering management position, with experience managing at least 4 direct reports

What you can expect from us:

• Constant collaboration with numerous Mark43 teams, including design, product management, QA, and customer success
• Building mission critical and socially responsible software to enable first responders to better serve their communities
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies
• Leadership and career growth opportunities which could set you on a path toward future founder roles in your career

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $180,000-$220,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. 

Our CAD engineering team is based in Boston, MA and operates on a 3 day hybrid schedule.

About Mark43
Mark43 empowers communities and their governments with technology that improves safety and quality of life. We build modern, resilient software that first responders and public safety agencies depend on in their most critical moments.

Role Overview
We are seeking a Software Engineer to join our Integrations team, where you’ll help build and scale the mission-critical systems that connect the Mark43 platform to a wide range of public safety tools and services. From 911 call centers to state databases, your work will ensure that vital operational data moves seamlessly and reliably across agencies and jurisdictions. This is a backend-focused role working on APIs, data pipelines, and event-driven systems.

This position is remote within the United States, with optional access to our offices in New York or Boston. Mark43 is a remote-friendly workplace with a collaborative and mission-driven culture.

What You’ll Do
If you were part of our team last week, you might have:

• Developed a new backend service to sync data between Mark43’s platform and a partner evidence management system

• Worked with a product manager to define API requirements for a state reporting integration

• Participated in a code review for a teammate’s work on a Kafka-based message pipeline

• Added error handling and observability to improve reliability of a key data feed

• Joined a team sync to plan out upcoming roadmap priorities and technical spikes

What You’ll Need
We’re looking for a backend-leaning Software Engineer with 2+ years of professional experience building production systems. This level of experience ensures you're comfortable working in an agile team, can ship well-tested code, and are ready to grow your design and architectural skills in a supportive environment.

Ideal candidates will bring:

• Proficiency with backend programming languages like Java

• Experience working with REST APIs, messaging systems (e.g., Kafka, RabbitMQ), or distributed data flows

• Familiarity with relational databases and data modeling

• A collaborative mindset and the ability to work with engineers, product managers, and external technical teams

• A passion for writing maintainable code and solving real-world problems that have critical impact

Traits for Success

• Curious and resourceful — You enjoy digging into technical problems and figuring out how complex systems fit together

• Team-oriented — You communicate clearly and enjoy pairing, reviewing code, and learning from peers

• Mission-driven — You care about building technology that directly supports public safety and community well-being

Why You’ll Love Working Here
At Mark43, you’ll build technology that directly supports emergency responders and public safety agencies across the country. You’ll work on meaningful problems, learn from experienced teammates, and help shape the infrastructure that keeps communities safe. We’re a company that values growth, ownership, and trust—and we’re excited to support your journey as an engineer.

Location
This role is remote-friendly within the United States, with optional access to our offices in New York or Boston. Applicants must reside in a state where Mark43 is registered to hire.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We’re seeking experienced and innovative full stack software engineers who have shipped at enterprise scale and released commercial software to enterprise customers.  Come and help build the next generation of cloud based public safety software. As a member of the Mark43 team, you’ll take ownership of products and features from start to finish, and become a knowledge resource that your teammates can trust and rely on. You’ll build robust solutions to our unique problems of scale, security, and reliability. We heavily leverage technologies like Java, React, SQL, Redis, and Elasticsearch and enjoy participating in the open source community. As an engineer here, you'll have the freedom to implement your own solutions and have a meaningful impact on our product.  

What You’ll Do

If you were a part of our team, here are some things you would have done last week:  

• Spent time working with a Product Manager to understand requirements for a new feature.
• Building features using popular technologies including but not limited to: Java, React, SQL, Redis, and Elasticsearch; 
• Improve architectural strategy of a front-end or backend area of the product to meet higher velocity needs created by our growing customer base.  
• Reviewed code submitted by other software engineers, and submitted your own code for review as part of our pull-request deployment process 
• Spent time meeting with a Product Designer to explain technical constraints for a specific feature 
• Collaborating with design and product teams to understand and document feature requirements 
• Written clear, concise technical documentation to accompany your code that your teammates will trust 
• Spent time testing out a new technology or taking part in a discussion on ways to improve our code base and engineering practices  
• Nurturing an engineering culture that cares deeply about the quality of the code we write, while still working quickly to bring our technology to as many departments as possible 

What You’ll Need 

We are seeking engineers with at least 8 years of professional experience using Java and React in production. You should be comfortable utilizing agile development and thoroughly testing your own code. Our codebase is large and complex, so we expect you to write clear, concise code and intuitive documentation to help other engineers understand your contributions.  

• Deep understanding of databases, automated testing, Agile methodologies 
• Proficiency building and managing RESTful APIs 
• Deep experience designing and building out infrastructure for complex cloud-based software applications, preferably hosted in AWS or Azure 
• Knowledge of or prior experience with microservices architecture 
• Extensive knowledge of JavaScript and its many frameworks, HTML, CSS, and an interest in testing out new FE technologies 
• Knowledge of web architecture concepts including HTTP and REST 

People who thrive on our team also tend to share the following characteristics:  

• Humble, open, and curious. You recognize that no one is perfect and you will be wrong, and you’re excited about listening and learning being a big part of your job. 
• Attentive, active listeners. You’re interested in what others have to say and illustrate your interest with your actions. 
• Resilience. You do not shy away from challenging work and you proactively help your team solve problems. 
• Enthusiastic collaborators. You understand that the best outcomes are achieved through shared ownership, and seek to spread knowledge and expand participation rather than restrict it. 
• Comfortable with uncertainty. You know that sometimes problems and situations can’t be simplified or fully understood, and are at ease working within this type of haziness. 
• Passionate about personal growth. You view mistakes as opportunities for learning, and want to grow as a designer, colleague, and person. 
• Eager to help others. You look for ways to provide support for more junior members of the team and develop cooperative working relationships 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $155,000-$215,00 plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are seeking experienced and innovative Staff Engineers who have shipped software at an enterprise scale to come and help build the next generation of cloud-based public safety software. As a senior member of the Mark43 team, you’ll take ownership of projects and features from start to finish and be a knowledgeable resource to your teammates. You’ll build robust server-side solutions to our unique problems of scale, security, and reliability. We heavily leverage technologies like Java, MySQL, Redis, and Elasticsearch and enjoy participating in the open source community. As an engineer here, you'll have the freedom to implement your own solutions and have a meaningful impact on our product. We will depend on your strong systems architecture design and technical decision-making in building our products from the ground up. This role offers tremendous career growth opportunities on either a management or Technical Lead track.  

What You’ll Do 

If you were a part of our team, here are some things you would have done last week:  

• Worked with a Product Manager to understand requirements for a new feature  
• Built and deployed features using popular technologies including Java, MySQL, Redis, and Elasticsearch 
• Improved the architecture of a back-end area of the platform to meet the velocity needs of our growing customer base 
• Met with a Product Designer to explain technical constraints for a specific feature 
• Written clear, concise technical documentation to accompany your code 
• Tested a new technology or took some action to improve our codebase and engineering practices 
• Nurtured an engineering culture that cares deeply about both code quality and delivering quickly for our customers 

What You’ll Need 

We are seeking engineers with at least 10 years of professional experience using Java, .NET, or other server-side languages in production. You should be comfortable practicing Agile development and thoroughly testing your own code. Our codebase is large and complex, so we expect you to write clean code and concise documentation to help other engineers understand your contributions. Experience developing features for the cloud, as well as the ability to delve into the front-end stack (JavaScript, ReactJS), is a big plus! 

The following types of experience are highly important: 

• Deep understanding of databases, automated testing, and Agile methodologies 
• Proficiency building and managing RESTful APIs 
• Deep experience designing and building out infrastructure for complex cloud-based software applications, preferably hosted in AWS or Azure 
• Knowledge of, or experience with microservices architecture 
• Commitment to providing support for more junior members of the team and developing cooperative working relationships 
• Leaning in to contribute to the company outside your role — our engineers have written blog posts, attended events, and helped grow our team 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You recognize that no one is perfect, and you’re excited about listening and learning. 
• Attentive, active listeners. You’re interested in what others have to say and illustrate your interest with your actions. 
• Resilience. You do not shy away from challenging work, and you proactively help your team solve problems. 
• Enthusiastic collaborators. You understand that the best outcomes are achieved through shared ownership and seek to spread knowledge and expand participation rather than restrict it. 
• Comfortable with uncertainty. You know that sometimes problems can’t be simplified or fully understood and are at ease working within this type of haziness. 
• Passionate about personal growth. You view mistakes as opportunities for learning, and want to grow as a designer, colleague, and person. 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $180,000 - $240,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost labor markets. 

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We’re seeking experienced and innovative senior software engineers who have shipped at enterprise scale and released commercial software to enterprise customers.  Come and help build the next generation of cloud based public safety software. As a senior member of the Mark43 team, you’ll take ownership of products and features from start to finish, and become a knowledge resource that your teammates can trust and rely on. You’ll build robust server side solutions to our unique problems of scale, security, and reliability. We heavily leverage technologies like React, Typescript, Node.js, SQL, Redis, and Elasticsearch  and enjoy participating in the open source community. As an engineer here, you'll have the freedom to implement your own solutions and have a meaningful impact on our product. We will depend on your strong systems architecture design experience to offer insight into technical decision-making in building our products from the ground up. This role offers tremendous career growth opportunities on either a management or Technical Lead track.  

What You’ll Do 

If you were a part of our team, here are some things you would have done last week:  

• Spent time working with a Product Manager to understand requirements for a new feature
• Building features using popular technologies including but not limited to: Node.js, SQL, Redis, and Elasticsearch
• Participate in on-call rotation and strive to continuously improve Mark43's customer experience
• End to end technical ownership of a product or subset of a product
• Improve architectural strategy of a front-end or backend area of the product to meet higher velocity needs created by our growing customer base
• Reviewed code submitted by other software engineers, and submitted your own code for review as part of our pull-request deployment process 
• Spent time meeting with a Product Designer to explain technical constraints for a specific feature 
• Collaborating with design and product teams to understand and document feature requirements 
• Written clear, concise technical documentation to accompany your code that your teammates will trust 
• Spent time testing out a new technology or taking part in a discussion on ways to improve our code base and engineering practices  
• Nurturing an engineering culture that cares deeply about the quality of the code we write, while still working quickly to bring our technology to as many departments as possible 

What You’ll Need 

We are seeking engineers with at least 10 years of professional experience using Java/Node.js. You should be comfortable utilizing agile development and thoroughly testing your own code. Our codebase is large and complex, so we expect you to write clear, concise code and intuitive documentation to help other engineers understand your contributions. Experience developing features built for the cloud and for scale.

• Deep understanding of databases, automated testing, Agile methodologies 
• Proficiency building and managing RESTful APIs 
• Strong DevOps experience and be able to manage a product in the Cloud 
• Deep experience designing and building out infrastructure for complex cloud-based software applications, preferably hosted in AWS, Azure or GCP
• Proven experience in building for scale in a B2B environment 
• Knowledge of or prior experience with microservices architecture 
• Commitment to providing support for more junior members of the team and developing cooperative working relationships 
• Leaning in to contribute to the company outside your role - our engineers have written blog posts, attended events, and helped grow our team 
• Experience in building a low-code platform is a huge plus 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You recognize that no one is perfect and you will be wrong, and you’re excited about listening and learning being a big part of your job. 
• Attentive, active listeners. You’re interested in what others have to say and illustrate your interest with your actions. 
• Resilience. You do not shy away from challenging work and you proactively help your team solve problems. 

• Enthusiastic collaborators. You understand that the best outcomes are achieved through shared ownership, and seek to spread knowledge and expand participation rather than restrict it. 
• Comfortable with uncertainty. You know that sometimes problems and situations can’t be simplified or fully understood, and are at ease working within this type of haziness. 
• Passionate about personal growth. You view mistakes as opportunities for learning, and want to grow as a designer, colleague, and person. 
• Eager to help others. You look for ways to provide support for more junior members of the team and develop cooperative working relationships 

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $185,000- $225,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan.

Apply here to send your resume to our Talent Community. If we think your experience is a strong match for our of our current or future openings, we will reach out to you!