Mark43
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Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and the governments that serve them with technology that improves safety and quality of life for all. We build powerful, scalable and elegant software that sets a new standard for the tools relied upon by police, emergency services and other public safety organisations. Our users are diverse, and we are committed to welcoming a broad range of perspectives, experiences and ways of thinking within our team.
We are seeking a highly skilled and empathetic Analyst with a strong background in customer service and data analysis. This role is well suited to someone who is comfortable working with both technical and non-technical audiences, and who enjoys providing clear, practical guidance and support. Over time, this role will require working from our Manchester office or a customer site at least three days per week.
Due to the nature of our work with UK public sector organisations, this role is subject to security vetting. Mark43 will sponsor and manage the vetting process, and employment is contingent on the successful candidate obtaining and maintaining NPPV3 clearance.
What You’ll Do
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Collaborate closely with public safety professionals, developing a strong understanding of their operational needs and translating them into effective technical solutions.
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Provide expert support and guidance to customers, helping them get the most value from our products and services.
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Deliver a high standard of customer service, supporting non-technical users through complex processes with patience and clarity.
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Build and maintain data analytics dashboards and reports that support public safety operations and decision-making.
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Deliver training sessions and workshops for public safety personnel to improve confidence and capability in using our technology.
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Act as a senior point of contact between customers and internal technical teams, ensuring clear communication and strong working relationships.
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Gather and analyse customer feedback to help shape ongoing improvements to our products and services.
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Work with management to identify opportunities for process improvement and innovation.
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Stay informed about developments in public safety technology and data analytics.
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Contribute to longer-term thinking around public safety data management and analytics.
What You’ll Need
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The ability to communicate clearly and confidently with public safety professionals.
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Strong listening skills and an ability to guide non-technical audiences through technical topics.
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Excellent organisational skills, with the ability to manage customer needs, internal requests and deadlines effectively.
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Strong interpersonal skills and a collaborative working style.
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3 to 5 years of experience in a business analyst or data analyst role.
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Experience leading projects and supporting or mentoring more junior team members.
People who thrive on our team also tend to share the following characteristics:
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Humble, open and curious. You take initiative and address potential issues before they become problems.
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Passionate and motivated. You care deeply about improving public safety outcomes and take pride in delivering high-quality work.
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A relationship builder. You work effectively with customers, partners and internal teams to achieve shared goals.
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Positive and supportive. You bring energy and empathy to your work and are committed to providing an excellent experience for our customers.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
Ready to apply?
Apply to Mark43
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Senior Software Engineer – AI-Enabled Engineering
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
Our platform is already trusted by major public safety agencies across North America—including Boston, D.C., Seattle, and the California Highway Patrol—and we’ve recently expanded into the UK with our first customer overseas.
Now, we’re entering an exciting new chapter: Mark43 is building a next-generation AI-augmented engineering team. This is a foundational opportunity to help rethink how software is designed, developed, and delivered using intelligent agentic or related tools.
What You’ll Do
We’re looking for a Senior Software Engineer to help lead our AI-enabled engineering initiative. You’ll work at the frontier of AI and software development, experimenting with agentic workflows and shaping how AI tools are integrated into every layer of our engineering stack.
This isn’t just about using AI to autocomplete code—it’s about designing and orchestrating systems of AI agents that can plan, write, review, test, and deploy software collaboratively. In essence, you’ll play a role akin to a tech lead for a team of intelligent coding agents.
You will:
- Design multi-agent systems with coding-focused agents (e.g., code writer, reviewer, tester, deployer)
- Write the prompts, logic, and scaffolding that guide each agent’s behavior
- Handle tool use, like enabling agents to access the file system, test runners, version control, and internal APIs
- Evaluate and refine agents’ output, performance, collaboration patterns, and feedback loops
If you were on the team last week, you might have:
- Prototyped a new coding assistant workflow using open-source LLMs and internal knowledge bases
- Led an architecture discussion on agentic build pipelines or automated PR generation
- Collaborated with a cross-functional team to build a fast, AI-powered interface for internal tooling
- Helped define the evaluation framework for AI contributions—accuracy, speed, and impact
- Mentored a teammate on combining TypeScript and AI tools to accelerate UI prototyping
- Explored best practices for safely and securely integrating generative AI into a public sector codebase
What You’ll Need
We’re looking for an experienced software engineer who is eager to build smarter systems by pairing technical expertise with emerging AI tools. You don’t need to be an AI researcher—but you do need hands-on experience applying generative AI tools to real-world development workflows.
You should have:
- 5+ years of professional software engineering experience
- Proficiency with at least part of our stack: Java, TypeScript + React, and MySQL
- Extensive applied experience with AI-assisted development tooling—whether it’s Cursor, Windsurf, LLM APIs, codegen platforms, vector databases, agentic frameworks like LangChain, or custom-built systems
- A strong product mindset and interest in building for real-world impact
- A bias toward experimentation, iteration, and continuous learning
- Comfort operating in ambiguity and helping define best practices in a rapidly evolving space
We’re flexible on which tools you’ve used—we care more about your ability to learn, adapt, and creatively apply AI in practical settings than checking a specific tech box.
People Who Thrive on Our Team Also Tend to Be:
- Humble, open, and curious. You ask questions and seek to understand before making assumptions
- Collaborative by default. You believe the best outcomes come from shared knowledge and ownership
- Mission-driven. You care about building tech that serves the public good
- Comfortable with uncertainty. You’re energized by open problems and emerging technologies
- Growth-oriented. You embrace feedback, learn from setbacks, and look for ways to get better every day
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
Ready to apply?
Apply to Mark43
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Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Apply here to send your resume to our Talent Community. If we think your experience is a strong match for our of our current or future openings, we will reach out to you!
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
Ready to apply?
Apply to Mark43