Mangopay
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Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth.
You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high-impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold-standard partner for complex platforms.
Roles & Responsibilities:
Ecosystem Health & Scheme Alignment
- Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
- Strategic Remediation: Coordinate with cross-functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme-defined performance buffers.
- Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.
Advanced Dispute & Portfolio Advisory
- Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representingment quality.
- Merchant Success Coaching: Provide high-level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
- Risk Trend Analysis: Monitor and report on Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.
Operational Excellence & Reporting
- Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
- Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance "by design" is embedded in our merchant lifecycle.
- Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal policies and procedures
- Audit Governance: Manage internal records and audit trails for all scheme-related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.
Experience
You are recognised for:
- 5+ years of experience in payment operations, scheme compliance, and/or network management within a high-growth Fintech, Acquirer, or major Scheme.
- In-depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
- Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
- Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non-technical stakeholders.
- Strategic Mindset: Experience managing high-stakes compliance programs and navigating the balance between commercial growth and risk mitigation.
Additional Information
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
The PM - Payment Network is a technical role within the Product team dedicated to maximizing the health and efficiency of Mangopay’s payment processing network. As our payments volume grows, this role ensures that our technical performance matches our innovative product suite.
You will also work closely with our payments partners to ensure all Mangopay clients are compliant with card processing standards.
Roles & Responsibilities:
Authorization & Performance Excellence
- KPI Management: Own the optimization of authorization rates, fraud-to-sales, and chargeback performance through advanced data monitoring and performance tuning.
- Issuer and payment partner Liaison: Manage relationships with key ecosystem participants and issuers to troubleshoot authorization bottlenecks and improve global acceptance rates.
- Deep-Dive Analytics: Utilize internal data tools to identify systemic improvements in the payment path, reducing friction for merchants and cardholders.
Technical Data Integrity & Mandates
- Data Stewardship: Oversee processes ensuring that clearing and settlement data across our network meets the highest levels of accuracy and scheme compliance.
- Technical Execution: Lead the technical implementation of specific card processing needs for 3DS, tokenization, and authorization messaging, partnering with Product teams to ensure timely delivery.
- Roadmap Management: Track and socialize technical deadlines for payment partner-driven changes, ensuring Mangopay’s infrastructure is prepared for upcoming industry shifts.
Technical Governance & Security Compliance
- PCI-DSS Leadership: Manage the end-to-end validation process for merchant SAQ and RoC submissions, ensuring the continued security of our processing environment.
- Compliance Reporting: Submit bi-annual technical reports and manage the relationship with Qualified Security Assessors (QSAs) during recurring audits.
- Incident Response Coordination: Provide technical expertise during security reviews or breach response scenarios, ensuring all scheme reporting obligations are met with precision.
Experience
You are recognised for:
- 5+ years of experience in technical payment operations, payment engineering, or technical compliance for a major PSP or global acquirer.
- Technical Breadth: Deep understanding of ISO 8583, 3D Secure frameworks, and the technical mechanics of the authorization and settlement lifecycle.
- Security & Compliance Expertise: Strong background in PCI-DSS governance and a history of successfully managing technical audits.
- Data-Driven Problem Solving: Expert ability to monitor and analyze payment performance data; professional experience with SQL and Snowflake is required.
- Cross-Functional Influence: Proven ability to lead complex technical projects that require collaboration between Treasury, Engineering, and Security teams.
- Relevant Certifications: PCIP, CISA, or similar technical certifications are a plus.
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description:
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris.
Responsibilities:
- Provide Top-Notch Customer Support via telephone, web-form, email and chat
- Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
- Troubleshoot varying degrees of different problems
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Educate customer on the use of our API and product
- Accurately document and update records in required systems
- Build customer loyalty through exceptional customer service
- Contribute ideas on ways to improve products and services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed
Qualifications:
- Strong Customer service experience
- Excellent level (both verbal and written) in English and French is required
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated
- Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
- Passion for helping others - going above and beyond for our customers
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Being flexible/adaptable
- Continuously looking for areas of improvement
- Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
- Ability to work under pressure / Time management skills
- Speaking an additional language (German, Italian, ...) will be a considered as an asset
Recruitment process :
-
HR Call
-
Interview with team manager
-
Interview with head of department
-
Offer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
In order to support the continuous growth of our company, we are recruiting for a temporary mission a Junior Client Onboarding in Madrid.
The successful candidate will join a motivated and committed team, responsible for the analysis and validation of KYC documents, with a dedicated focus on our customers.
By bringing their own experience, ideas and initiatives, the candidate will also support other team members and contribute to the reinforcement of the cohesiveness of the team.
What will you be responsible for?
As a member of the Mangopay’s Support & Services team, you will be responsible for:
- Processing KYC documentation to onboard our client’s end users
- Following and comply with internal procedures
- Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed
- Provide customer assistance through e-mail (onboarding, technical troubleshooting, compliance matters, …)
- Accurately documenting and updating records in required systems
- Maintaining performance objectives such as Key Performance Indicators (SLA, response time, etc.)
- Performing additional duties within the department as needed
What do we expect from you?
- You have a good understanding of financial services and its regulations
- You are independent, flexible, and proactive work style with effective problem-solving skills
- You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
- You have an eye for detail, you are willing to learn and to continuously develop your skills,
- You are able to work efficiently under pressure
- You are a team player with the ability to work independently
- You have an excellent level (both verbal and written) in English, any other language would be a plus, especially spanish, italian and portuguese
- You preferably have a previous experience as KYC/AML analyst
Recruitment process
- HR Call
- Interview with 2 members of the Management
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
Reporting to the Regional Head of Sales, you will be responsible for the growth of our portfolio of strategic clients across Europe.
You will strive to achieve the sales objectives by managing the end-to-end sales cycle from prospecting to signature and go-live.
You will have a direct impact on the regional business development and will have an active role in shaping the future of marketplaces and platforms in Europe.
Responsibilities
Your role will be key in helping Mangopay become the leading payment solution for marketplaces and platforms in Europe.
New Customer Acquisition & Revenue generation:
- Manage the end-to-end sales process from inception to close
- Build and maintain an active pipeline of opportunities
- Generate qualified business opportunities through highly targeted prospecting
- Analyze the effectiveness of your actions to continuously improve our tools and processes by working with other key stakeholders e.g. marketing, product etc
- Provide in-depth payments expertise to merchants and play an active role in educating them about the payments landscape
- Discover new strategic segments and own them to become a subject matter expert
- Undergo extensive discovery with merchants in order to understand their pain points and solve complex payment challenges
- Continuously update Salesforce and carry out weekly reporting of commercial activity to senior management
- Provide technical and functional expertise for our customers at all stages: pre-sales; integration; activity monitoring in partnership with the CSM team.
Market analysis and representation:
- Benchmarking our market: key competitors, new entrants, trends, payment methods etc.
- Work hand in hand with the Regional Head of Sales to define and implement a scalable Sales strategy for your region.
Qualifications
Hunter at heart!
Must haves:
- Proven experience of outperforming sales targets as an individual contributor, quota carrying role (this role will not immediately include people management, but may evolve in the future)
- At least 2 years experience managing complex sales cycles averaging 6-9 months, with multiple stakeholders
- At least 2 years of proven experience of meeting and achieving sales targets as an outbound sales exec/hunter in the tech industry.
- Experience in Consultative Sales/Solution Selling to C-Level decision makers in the Fintech / Payment Segment / Marketplace
- KPI driven and experience using CRM (Salesforce would be a plus)
- Versatile, demonstrating ownership and responsibility for your actions and results
- Excellent interpersonal and communication skills (written and oral) in English
(Another language would be a plus) - Values that correspond to the values of Mangopay.com: Diversity + Entrepreneurship + Collaboration
Bonus points for:
- Proven experience in leading sales teams (SDRs, inbound or outbound sales)
- Existing network in ecommerce/marketplace
Recruitment process:
- Call with HR
- Interview with Head of Sales
- Case study
- Final Interview (and case study presentation)
- Offer !
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
The Mangopay product organization is organized into 5 areas: Payment Acceptance, Wallet, Banking, Payouts, and User Identity. Together, our mission is to reimagine and create the infrastructure that is going to fuel the success of our customers and Mangopay in the coming years. The delivery of the best possible product is a critical mission due to the central role each of these teams have in supporting our customers.
Mission
The Product Manager (Payments Platform) is responsible for the discovery and delivery of new features built in the Payments Platform for our customers. The Payments Platform is the “brain” of the Payment Acceptance product; it manages everything from card vaulting to 3DS, security, and the orchestration required to manage the complex multi-party payment flows which define Mangopay.
What will you be responsible for?
- Technical Product Ownership: as Product Manager, perform the Product Owner Scrum role within the Payments Platform team. You’ll translate high-level product vision into granular, developer-ready user stories. As an API-first company, you should be as comfortable testing payment flows in Postman as you are discussing card payments conversion rate with customers.
- Bridge the Gap: Work closely with Product leadership and Engineering teams to transform discovery work and customer insights into seamless, scalable API experiences for our clients.
- Discovery and Delivery: prepare thorough discovery work, and own the delivery of that work into live features which bring real value to our customers.
- Optimize for Performance: You are data-native. You don’t just launch and leave; you monitor authorization rates, latency, and adoption metrics to iterate and improve.
- Customer mindset: You obsess over outcomes for customers and everything you create and deliver is customer-centric.
- Jira & Sprint Mastery: Maintain a high-velocity delivery pace. You’ll maintain the Payments Platform team backlog with precision, ensuring that the engineering squad is unblocked and that technical debt is balanced against new feature delivery.
- Establish metrics: Develop processes and dashboards for monitoring and evaluating the performance and success of the Payments Platform product and its features.
- Own Transversal Feature Delivery: Lead the implementation of high-value features like Network Tokens and Click to Pay. You’ll ensure these capabilities are built as core platform microservices that work seamlessly across our entire ecosystem, regardless of the underlying processor used.
- Architect the "Connector" Strategy: Collaborate with Engineering leadership to define how our microservices interact with external PSPs.
- Standardize Global Logic: Ensure that transversal functions - such as 3DS orchestration, fraud signals, card vaulting, payments reconciliation, and token lifecycle management - are standardized. Your goal is to make the complexity of the global payment landscape invisible to our customers through a clean, robust API.
What do we expect from you?
- 5+ Years of Fintech/API Experience: You’ve spent significant time in the trenches of Fintech, specifically working on API-first products, ideally in card payments or similar. You know the difference between a 3DS challenge and a frictionless flow by heart.
- A "Technical PO" Mindset: You are comfortable sitting in on deep-dive engineering sessions. You can talk architecture one minute and user experience the next.
- Scrum Fluency: You have a proven track record of working in high-velocity Agile environments.
- Customer mindset: You can demonstrate that customer outcomes are top of mind in everything you build.
- Data-Native DNA: "I think" isn't in your vocabulary; "the data shows" is. You’re proficient and independent with SQL and Looker (or similar) BI tools to drive your decision making.
- Execution Focus: You’re a closer. You have a reputation for taking complex, nebulous projects and getting them across the finish line.
- AI proficiency: You have used AI to solve tangible problems in your current role or have created a personal project leveraging it.
- Communication Skills: Excellent written and verbal communication with the ability to articulate complex technical concepts to a broad range of technical and business audiences in a simple and compelling way.
Process:
- HR Call
- Interview with Manager
- Interview with Engineering team
- Case Study
- Call with CPO
If this role sounds of interest to you, and matches your experience, get in touch via the apply button!
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
As the Head of Underwriting, you will be responsible for shaping and leading Mangopay’s merchant risk and underwriting practices across the full lifecycle. You will ensure that our underwriting standards are not only robust and compliant but also globally scalable as our platform ecosystem continues to grow in scale and complexity.
This is a high-impact leadership role sitting at the intersection of Risk, Compliance and Commercial teams. You will be responsible for balancing ambitious business growth with a disciplined risk appetite, ensuring that our underwriting policies are optimized for performance, aligned with international card scheme rules (Visa/Mastercard) and integrated into our cutting-edge payment technology.
Roles & Responsibilities:
Strategic Policy Governance
- Framework Optimization: Own and continuously refine Mangopay’s global underwriting policy and risk appetite frameworks to reflect portfolio performance and emerging fraud trends.
- Decisioning Excellence: Establish and maintain sophisticated decisioning frameworks that harmonize merchant onboarding, ongoing monitoring and lifecycle management.
- Strategic Alignment: Ensure that risk standards are seamlessly integrated with the broader business strategy, enabling sustainable growth without compromising network integrity.
Portfolio Oversight & Risk Assessment
- Lifecycle Management: Oversee the end-to-end merchant risk lifecycle, ensuring a seamless experience from onboarding through to periodic reviews and escalations.
- Risk Criteria Definition: Set clear, data-driven criteria for merchant acceptance, ensuring proactive identification of high-risk profiles and implementation of mitigation strategies.
- Monitoring Supervision: Partner with internal teams to supervise portfolio health, focusing on abnormal transaction patterns, chargeback trends and fraud prevention.
Leadership & Talent Development
- Team Leadership: Lead and mentor a high-performing team of Underwriting Officers, fostering a culture of continuous learning and analytical rigor.
- Expert Escalation: Serve as the final internal authority and escalation point for complex or high-exposure underwriting decisions.
Ecosystem & Cross-functional Collaboration
- Internal Advisory: Act as a strategic partner to Commercial, Product and Finance teams to support product launches and market expansion with risk-based frameworks.
- Regulatory & Scheme Mastery: Ensure 100% adherence to global card scheme rules (Visa, Mastercard, Cartes Bancaires) and evolving regulatory requirements.
- Audit Readiness: Maintain a gold-standard audit trail and lead the business through internal and external regulatory reviews.
Data Intelligence & Innovation
- KPI Management: Define and track key underwriting metrics, including approval rates, loss ratios and operational efficiency.
- Digital Transformation: Drive the implementation of advanced tooling and automation to enhance the speed and accuracy of underwriting decisions.
Experience
You are recognised for:
- 10+ years of experience in merchant underwriting, risk management, or payment operations within a major PSP, Acquirer, or Fintech.
- Strategic Leadership: A proven track record of managing senior risk teams and owning complex policy frameworks in a fast-scaling environment.
- Scheme Expertise: Deep technical knowledge of global card scheme rules, payment flows and regulatory environments.
- Analytical Mindset: Strong ability to balance commercial growth objectives with robust risk mitigation strategies.
- Tooling Proficiency: Deep familiarity with underwriting industry-standard tools.
- Stakeholder Influence: Exceptional communication skills with the ability to influence at the Executive and Board levels.
Additional Information
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
We are looking for a Project Manager to join the CEO Office and drive high-priority, cross-functional initiatives across the company.
Reporting to the Chief of Staff, you will operate at the center of decision-making.
This role is designed for someone who thrives in ambiguity, enjoys solving complex business problems, and can move seamlessly from strategy to execution. You will work closely with senior leadership and have direct exposure to critical topics shaping the company’s growth.
What you’ll do
- Lead end-to-end delivery of strategic projects, from problem definition to execution and rollout
- Structure ambiguous topics into clear plans, with defined milestones, owners, and success metrics
- Coordinate cross-functional stakeholders (Product, Engineering, Finance, Sales, Compliance) to ensure alignment and delivery
- Track performance, manage risks, and ensure consistent delivery of outcomes
- Build and validate business cases (market sizing, unit economics, competitive positioning)
- Identify operational inefficiencies and implement scalable solutions
- Prepare high-quality materials for executive discussions and decision-making
- Leverage AI tools to improve workflows, automate processes, and enhance decision-making
- Support company-wide planning and operating rhythm (e.g. OKRs, strategic initiatives, governance cadences)
What we’re looking for
- 5+ years of experience in top-tier consulting and/or project management roles
- Experience in payments or fintech
- Proven track record of delivering complex projects in fast-paced environments
- Strong problem-solving and stakeholder management skills
- Hands-on experience using AI to solve real business problems (or building personal AI-driven projects)
- Data-driven mindset with the ability to prioritize and make decisions under ambiguity
- Fluent in English (French is a plus)
Process:
- HR Call
- Interview with Chief of Staff
- Interview with CPO
- Case Study
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Mangopay has spent the past decade becoming the payments and wallet infrastructure behind many of Europe’s largest platforms and marketplaces. As we enter a new stage of growth, we are looking for an experienced Customer Success Manager to own a portfolio of Enterprise accounts.
This role is focused on becoming a strategic partner to your customers; developing a deep understanding of our product and your clients’ business models to identify opportunities for growth, optimisation, and long-term value.
You will play a key role in representing the voice of the customer internally—sharing feedback, influencing product direction, and collaborating with stakeholders across the business to ensure customer insights are embedded in our decisions.
It’s a highly cross-functional role, where you will work closely with Sales, Product, Operations, and Support teams to create a seamless and high-impact customer experience.
This role is a unique opportunity for you to join a global team, and be a key part of a growing business.
What you’ll be doing:
- Own and manage a portfolio of Enterprise customers, acting as their primary point of contact
- Build strong, trusted relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and lead on driving revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
- Advocate for customer needs internally, influencing product and process improvements
- Collaborate cross-functionally to deliver a best-in-class customer experience
Who You Are:
Required:
- 5+ years of experience in Customer Success, Account Management or Sales
- Proven experience managing Enterprise or complex accounts
- Strong commercial mindset with a track record of driving growth and retention
- Excellent communication and stakeholder management skills
- Ability to translate customer needs into actionable insights internally
- Comfortable working in a fast-paced, cross-functional environment
Preferred:
- Experience in fintech industries is a plus, but not essential.
- You thrive in fast-paced environments and adapt quickly to changes.
Additionally, you:
- Are compassionate, customer-focused, and passionate about building strong relationships, both internally and externally.
- Have excellent negotiation skills and a business-oriented mindset.
- Are a fast-learner, always eager to expand your knowledge.
- Excel at creative problem-solving and analytical thinking.
- Embrace challenges with enthusiasm and work effectively as part of a collaborative and tight knit team.
Recruitment process
- HR call
- 1st interview - Head of CSM (45 min)
- Case study
- Interview with Head of Sales UK
- Interview with our Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Mangopay has spent the past decade becoming the payments and wallet infrastructure behind many of Europe’s largest platforms and marketplaces. As we enter a new stage of growth, we are looking for an experienced Customer Success Manager to own a portfolio of Enterprise accounts.
This role is focused on becoming a strategic partner to your customers; developing a deep understanding of our product and your clients’ business models to identify opportunities for growth, optimisation, and long-term value.
You will play a key role in representing the voice of the customer internally—sharing feedback, influencing product direction, and collaborating with stakeholders across the business to ensure customer insights are embedded in our decisions.
It’s a highly cross-functional role, where you will work closely with Sales, Product, Operations, and Support teams to create a seamless and high-impact customer experience.This role is a unique opportunity for you to join a global team, and be a key part of a growing business.
What you’ll be doing:
- Own and manage a portfolio of Enterprise customers, acting as their primary point of contact
- Build strong, trusted relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and lead on driving revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
- Advocate for customer needs internally, influencing product and process improvements
- Collaborate cross-functionally to deliver a best-in-class customer experience
Who You Are:
Required:
- 7+ years of experience in Customer Success, Account Management or Sales
- Proven experience managing large, complex Enterprise accounts
- Strong commercial and strategic mindset with a track record of driving significant growth and retention
- Experience engaging and influencing senior stakeholders, including C-level executives
- Excellent communication, negotiation, and stakeholder management skills
- Ability to translate complex customer needs into actionable insights and strategic initiatives
- Comfortable operating in a fast-paced, evolving, and cross-functional environment
Preferred:
- Experience in fintech industries is a plus, but not essential.
- Experience mentoring, coaching, or informally leading team members, and interest in doing so.
- You thrive in fast-paced environments and adapt quickly to changes.
- Exposure to scaling organisations or contributing to process development.
Additionally, you:
- Are compassionate, customer-focused, and passionate about building strong relationships, both internally and externally.
- Have excellent negotiation skills and a business-oriented mindset.
- Are a fast-learner, always eager to expand your knowledge.
- Excel at creative problem-solving and analytical thinking.
- Embrace challenges with enthusiasm and work effectively as part of a collaborative and tight knit team.
Recruitment process
- HR call
- 1st interview - Head of CSM (45 min)
- Case study
- Interview with Head of Sales UK
- Interview with our Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
As Senior Solution Engineer, you lead the coordination and execution of onboarding initiatives for strategic platforms globally, driving efficient launches and accelerated time-to-revenue.
You ensure that all internal workstreams (Account Ownership, Compliance, Product, Engineering, and Operations) are aligned, accountable, and completed before go-live.
You provide structured oversight and visibility across onboarding readiness criteria to ensure platforms, whether newly onboarded or expanding into new markets, go live efficiently, compliantly, and without operational risk.
This role sits at the intersection of Revenue, Compliance, Product, Engineering, and Operations, ensuring predictable launches, optimizing time-to-market, and enabling scalable platform onboarding across regions.
What You’ll Do
Solutioning Participation & Advisory
- Participate in discussions with platform’ project owners and technical stakeholders to ensure proposed solutions align with platform capabilities and implementation realities.
- Provide technical and operational input to support scalable and compliant implementations.
- Identify potential technical, operational, or regulatory risks early and ensure a smooth transition from solutioning to onboarding and implementation.
Onboarding Orchestration
- Act as the central coordination point for platform onboarding and expansion initiatives.
- Lead cross-functional alignment across Sales, Compliance, Product, Engineering and Operations to ensure successful platform launches.
- Maintain visibility across technical integration, regulatory validation, operational setup, and partner readiness.
- Track onboarding milestones and proactively manage cross-functional dependencies.
- Identify risks, gaps, or blockers early and drive resolution with the relevant stakeholders.
Integration & Technical Readiness
- Work directly with partner engineering teams to support technical onboarding and platform integration.
- Ensure integration architecture and implementation align with platform capabilities and best practices.
- Review integration progress and validate technical readiness prior to launch.
- Identify technical constraints or risks early and coordinate with Product and Engineering teams when needed.
Go-Live Readiness
- Establish and manage structured go-live readiness checklists.
- Validate that all required approvals (compliance validation, operational controls, and technical readiness) are completed prior to activation.
- Ensure operational processes are defined before launch.
Transition to Run Phase
- Ensure structured handover to Support and Operations teams with full documentation and context.
- Confirm that platform teams understand operational processes, support channels, and escalation paths.
- Monitor early-life platform performance to mitigate post-launch instability.
Continuous Improvement
- Identify onboarding and expansion friction points and drive cross-functional process improvements.
- Improve onboarding documentation and enablement materials.
- Define and monitor key onboarding KPIs such as: time-to-revenue, onboarding cycle times, go-live predictability, post-launch satisfaction and performance.
- Collaborate with Product and Operations teams to anticipate operational impacts from roadmap or regulatory changes.
Who You Are
- 10+ years of experience in onboarding, implementation management, program management within a PSP, Fintech, or regulated SaaS environment.
- Proven experience coordinating complex, cross-functional launches involving Sales, Compliance, Technical, Product, and Support teams.
- Strong understanding of payment operations and regulatory workflows (KYC/KYB, safeguarding, go-live controls).
- Comfortable owning timelines, driving accountability across teams, and managing launch readiness decisions.
- Data-oriented, with experience tracking KPIs such as time-to-revenue, phase cycle times, and post-launch CSAT.
- Clear communicator able to align operational teams and senior stakeholders around priorities and risk mitigation.
- Structured and pragmatic, with the ability to balance speed, compliance, and operational risk.
Additional information
Interview process:
- HR call
- Interview with VP
- Interview with SE team members
- Case study (if applicable)
- Call with Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
We are seeking a highly skilled and motivated Regulatory Compliance Expert to join our organization. The Regulatory Compliance Expert will be responsible for overseeing and ensuring the effective implementation of regulatory compliance initiatives, with a primary focus on Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) obligations. The ideal candidate will possess a strong understanding of regulatory requirements, have excellent analytical and communication skills, and be able to work collaboratively across various departments.
Responsibilities
- Establish and maintain internal controls to ensure compliance with AML/CTF obligations, including conducting regular reviews and assessments.
- Prepare and submit annual AML/CTF reports to relevant authorities, ensuring accuracy and timeliness.
- Reliance Framework Design: Develop and maintain the global policy for KYC Reliance, ensuring compliance with specific jurisdictional provisions.
- Act as the Subject Matter Expert (SME) during audits and regulatory examinations, defending our Reliance model and proving the efficacy of our testing protocols.
- Develop and update policies and procedures related to AML/CTF compliance, in line with regulatory guidelines and best practices.
- Design and implement a comprehensive training plan on AML/CTF, whistleblowing, conflict of interest, and anti-bribery and corruption, ensuring all employees are educated on compliance requirements.
- Collaborate with internal stakeholders to ensure effective dissemination of compliance policies and procedures throughout the organization.
- Act as the primary point of contact for internal and external auditors, coordinating audit activities, responding to inquiries, and addressing findings or recommendations.
- Monitor regulatory changes, assessing their impact on the organization, and proactively implementing necessary updates to policies, procedures, and training materials.
- Conduct periodic risk assessments to identify potential compliance gaps and develop strategies to mitigate risks.
- Stay informed about industry trends, best practices, and emerging regulatory requirements related to AML/CTF, and provide recommendations for process improvements or enhancements.
Qualifications
- Bachelor’s degree in Business, Law, Finance, or related field.
- Minimum 5 years of Compliance experience within banking, payments, EMI or acquiring institutions.
- Proven track record in regulatory compliance with strong focus on AML/CTF, ideally including leadership or coordination responsibilities.
- Solid expertise in AML/CTF regulations, guidelines, and industry best practices, plus a broad understanding of financial services regulation.
- Strong grasp of internal control frameworks and risk management principles.
- Demonstrated ability to draft and maintain policies, procedures, and compliance reports.
- Excellent analytical and problem-solving skills, with high attention to detail.
- Excellent written and verbal communication in English and French, comfortable managing multiple priorities in a fast-changing regulatory environment.
- Knowledge of Salesforce and compliance/financial crime tools (fraud, AML, analytics solutions) is a plus.
Additional information
- HR Call
- 1st Interview with Compliance Expert
- 2nd interview with Head of Compliance
- Last interview with VP Compliance
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay