Mangopay
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Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth.
You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high-impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold-standard partner for complex platforms.
Roles & Responsibilities:
Ecosystem Health & Scheme Alignment
- Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
- Strategic Remediation: Coordinate with cross-functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme-defined performance buffers.
- Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.
Advanced Dispute & Portfolio Advisory
- Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representingment quality.
- Merchant Success Coaching: Provide high-level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
- Risk Trend Analysis: Monitor and report on Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.
Operational Excellence & Reporting
- Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
- Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance "by design" is embedded in our merchant lifecycle.
- Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal policies and procedures
- Audit Governance: Manage internal records and audit trails for all scheme-related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.
Experience
You are recognised for:
- 5+ years of experience in payment operations, scheme compliance, and/or network management within a high-growth Fintech, Acquirer, or major Scheme.
- In-depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
- Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
- Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non-technical stakeholders.
- Strategic Mindset: Experience managing high-stakes compliance programs and navigating the balance between commercial growth and risk mitigation.
Additional Information
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
As the Head of Underwriting, you will be responsible for shaping and leading Mangopay’s merchant risk and underwriting practices across the full lifecycle. You will ensure that our underwriting standards are not only robust and compliant but also globally scalable as our platform ecosystem continues to grow in scale and complexity.
This is a high-impact leadership role sitting at the intersection of Risk, Compliance and Commercial teams. You will be responsible for balancing ambitious business growth with a disciplined risk appetite, ensuring that our underwriting policies are optimized for performance, aligned with international card scheme rules (Visa/Mastercard) and integrated into our cutting-edge payment technology.
Roles & Responsibilities:
Strategic Policy Governance
- Framework Optimization: Own and continuously refine Mangopay’s global underwriting policy and risk appetite frameworks to reflect portfolio performance and emerging fraud trends.
- Decisioning Excellence: Establish and maintain sophisticated decisioning frameworks that harmonize merchant onboarding, ongoing monitoring and lifecycle management.
- Strategic Alignment: Ensure that risk standards are seamlessly integrated with the broader business strategy, enabling sustainable growth without compromising network integrity.
Portfolio Oversight & Risk Assessment
- Lifecycle Management: Oversee the end-to-end merchant risk lifecycle, ensuring a seamless experience from onboarding through to periodic reviews and escalations.
- Risk Criteria Definition: Set clear, data-driven criteria for merchant acceptance, ensuring proactive identification of high-risk profiles and implementation of mitigation strategies.
- Monitoring Supervision: Partner with internal teams to supervise portfolio health, focusing on abnormal transaction patterns, chargeback trends and fraud prevention.
Leadership & Talent Development
- Team Leadership: Lead and mentor a high-performing team of Underwriting Officers, fostering a culture of continuous learning and analytical rigor.
- Expert Escalation: Serve as the final internal authority and escalation point for complex or high-exposure underwriting decisions.
Ecosystem & Cross-functional Collaboration
- Internal Advisory: Act as a strategic partner to Commercial, Product and Finance teams to support product launches and market expansion with risk-based frameworks.
- Regulatory & Scheme Mastery: Ensure 100% adherence to global card scheme rules (Visa, Mastercard, Cartes Bancaires) and evolving regulatory requirements.
- Audit Readiness: Maintain a gold-standard audit trail and lead the business through internal and external regulatory reviews.
Data Intelligence & Innovation
- KPI Management: Define and track key underwriting metrics, including approval rates, loss ratios and operational efficiency.
- Digital Transformation: Drive the implementation of advanced tooling and automation to enhance the speed and accuracy of underwriting decisions.
Experience
You are recognised for:
- 10+ years of experience in merchant underwriting, risk management, or payment operations within a major PSP, Acquirer, or Fintech.
- Strategic Leadership: A proven track record of managing senior risk teams and owning complex policy frameworks in a fast-scaling environment.
- Scheme Expertise: Deep technical knowledge of global card scheme rules, payment flows and regulatory environments.
- Analytical Mindset: Strong ability to balance commercial growth objectives with robust risk mitigation strategies.
- Tooling Proficiency: Deep familiarity with underwriting industry-standard tools.
- Stakeholder Influence: Exceptional communication skills with the ability to influence at the Executive and Board levels.
Additional Information
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay