Mangopay
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Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description:
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris.
Responsibilities:
- Provide Top-Notch Customer Support via telephone, web-form, email and chat
- Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
- Troubleshoot varying degrees of different problems
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Educate customer on the use of our API and product
- Accurately document and update records in required systems
- Build customer loyalty through exceptional customer service
- Contribute ideas on ways to improve products and services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed
Qualifications:
- Strong Customer service experience
- Excellent level (both verbal and written) in English and French is required
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated
- Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
- Passion for helping others - going above and beyond for our customers
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Being flexible/adaptable
- Continuously looking for areas of improvement
- Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
- Ability to work under pressure / Time management skills
- Speaking an additional language (German, Italian, ...) will be a considered as an asset
Recruitment process :
-
HR Call
-
Interview with team manager
-
Interview with head of department
-
Offer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
In order to support the continuous growth of our company, we are recruiting for a temporary mission a Junior Client Onboarding in Madrid.
The successful candidate will join a motivated and committed team, responsible for the analysis and validation of KYC documents, with a dedicated focus on our customers.
By bringing their own experience, ideas and initiatives, the candidate will also support other team members and contribute to the reinforcement of the cohesiveness of the team.
What will you be responsible for?
As a member of the Mangopay’s Support & Services team, you will be responsible for:
- Processing KYC documentation to onboard our client’s end users
- Following and comply with internal procedures
- Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed
- Provide customer assistance through e-mail (onboarding, technical troubleshooting, compliance matters, …)
- Accurately documenting and updating records in required systems
- Maintaining performance objectives such as Key Performance Indicators (SLA, response time, etc.)
- Performing additional duties within the department as needed
What do we expect from you?
- You have a good understanding of financial services and its regulations
- You are independent, flexible, and proactive work style with effective problem-solving skills
- You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
- You have an eye for detail, you are willing to learn and to continuously develop your skills,
- You are able to work efficiently under pressure
- You are a team player with the ability to work independently
- You have an excellent level (both verbal and written) in English, any other language would be a plus, especially spanish, italian and portuguese
- You preferably have a previous experience as KYC/AML analyst
Recruitment process
- HR Call
- Interview with 2 members of the Management
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
Reporting to the Regional Head of Sales, you will be responsible for the growth of our portfolio of strategic clients across Europe.
You will strive to achieve the sales objectives by managing the end-to-end sales cycle from prospecting to signature and go-live.
You will have a direct impact on the regional business development and will have an active role in shaping the future of marketplaces and platforms in Europe.
Responsibilities
Your role will be key in helping Mangopay become the leading payment solution for marketplaces and platforms in Europe.
New Customer Acquisition & Revenue generation:
- Manage the end-to-end sales process from inception to close
- Build and maintain an active pipeline of opportunities
- Generate qualified business opportunities through highly targeted prospecting
- Analyze the effectiveness of your actions to continuously improve our tools and processes by working with other key stakeholders e.g. marketing, product etc
- Provide in-depth payments expertise to merchants and play an active role in educating them about the payments landscape
- Discover new strategic segments and own them to become a subject matter expert
- Undergo extensive discovery with merchants in order to understand their pain points and solve complex payment challenges
- Continuously update Salesforce and carry out weekly reporting of commercial activity to senior management
- Provide technical and functional expertise for our customers at all stages: pre-sales; integration; activity monitoring in partnership with the CSM team.
Market analysis and representation:
- Benchmarking our market: key competitors, new entrants, trends, payment methods etc.
- Work hand in hand with the Regional Head of Sales to define and implement a scalable Sales strategy for your region.
Qualifications
Hunter at heart!
Must haves:
- Proven experience of outperforming sales targets as an individual contributor, quota carrying role (this role will not immediately include people management, but may evolve in the future)
- At least 2 years experience managing complex sales cycles averaging 6-9 months, with multiple stakeholders
- At least 2 years of proven experience of meeting and achieving sales targets as an outbound sales exec/hunter in the tech industry.
- Experience in Consultative Sales/Solution Selling to C-Level decision makers in the Fintech / Payment Segment / Marketplace
- KPI driven and experience using CRM (Salesforce would be a plus)
- Versatile, demonstrating ownership and responsibility for your actions and results
- Excellent interpersonal and communication skills (written and oral) in English
(Another language would be a plus) - Values that correspond to the values of Mangopay.com: Diversity + Entrepreneurship + Collaboration
Bonus points for:
- Proven experience in leading sales teams (SDRs, inbound or outbound sales)
- Existing network in ecommerce/marketplace
Recruitment process:
- Call with HR
- Interview with Head of Sales
- Case study
- Final Interview (and case study presentation)
- Offer !
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Job Description
We are looking for a Project Manager to join the CEO Office and drive high-priority, cross-functional initiatives across the company.
Reporting to the Chief of Staff, you will operate at the center of decision-making.
This role is designed for someone who thrives in ambiguity, enjoys solving complex business problems, and can move seamlessly from strategy to execution. You will work closely with senior leadership and have direct exposure to critical topics shaping the company’s growth.
What you’ll do
- Lead end-to-end delivery of strategic projects, from problem definition to execution and rollout
- Structure ambiguous topics into clear plans, with defined milestones, owners, and success metrics
- Coordinate cross-functional stakeholders (Product, Engineering, Finance, Sales, Compliance) to ensure alignment and delivery
- Track performance, manage risks, and ensure consistent delivery of outcomes
- Build and validate business cases (market sizing, unit economics, competitive positioning)
- Identify operational inefficiencies and implement scalable solutions
- Prepare high-quality materials for executive discussions and decision-making
- Leverage AI tools to improve workflows, automate processes, and enhance decision-making
- Support company-wide planning and operating rhythm (e.g. OKRs, strategic initiatives, governance cadences)
What we’re looking for
- 5+ years of experience in top-tier consulting and/or project management roles
- Experience in payments or fintech
- Proven track record of delivering complex projects in fast-paced environments
- Strong problem-solving and stakeholder management skills
- Hands-on experience using AI to solve real business problems (or building personal AI-driven projects)
- Data-driven mindset with the ability to prioritize and make decisions under ambiguity
- Fluent in English (French is a plus)
Process:
- HR Call
- Interview with Chief of Staff
- Interview with CPO
- Case Study
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Mangopay has spent the past decade becoming the payments and wallet infrastructure behind many of Europe’s largest platforms and marketplaces. As we enter a new stage of growth, we are looking for an experienced Customer Success Manager to own a portfolio of Enterprise accounts.
This role is focused on becoming a strategic partner to your customers; developing a deep understanding of our product and your clients’ business models to identify opportunities for growth, optimisation, and long-term value.
You will play a key role in representing the voice of the customer internally—sharing feedback, influencing product direction, and collaborating with stakeholders across the business to ensure customer insights are embedded in our decisions.
It’s a highly cross-functional role, where you will work closely with Sales, Product, Operations, and Support teams to create a seamless and high-impact customer experience.
This role is a unique opportunity for you to join a global team, and be a key part of a growing business.
What you’ll be doing:
- Own and manage a portfolio of Enterprise customers, acting as their primary point of contact
- Build strong, trusted relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and lead on driving revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
- Advocate for customer needs internally, influencing product and process improvements
- Collaborate cross-functionally to deliver a best-in-class customer experience
Who You Are:
Required:
- 5+ years of experience in Customer Success, Account Management or Sales
- Proven experience managing Enterprise or complex accounts
- Strong commercial mindset with a track record of driving growth and retention
- Excellent communication and stakeholder management skills
- Ability to translate customer needs into actionable insights internally
- Comfortable working in a fast-paced, cross-functional environment
Preferred:
- Experience in fintech industries is a plus, but not essential.
- You thrive in fast-paced environments and adapt quickly to changes.
Additionally, you:
- Are compassionate, customer-focused, and passionate about building strong relationships, both internally and externally.
- Have excellent negotiation skills and a business-oriented mindset.
- Are a fast-learner, always eager to expand your knowledge.
- Excel at creative problem-solving and analytical thinking.
- Embrace challenges with enthusiasm and work effectively as part of a collaborative and tight knit team.
Recruitment process
- HR call
- 1st interview - Head of CSM (45 min)
- Case study
- Interview with Head of Sales UK
- Interview with our Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
Mangopay has spent the past decade becoming the payments and wallet infrastructure behind many of Europe’s largest platforms and marketplaces. As we enter a new stage of growth, we are looking for an experienced Customer Success Manager to own a portfolio of Enterprise accounts.
This role is focused on becoming a strategic partner to your customers; developing a deep understanding of our product and your clients’ business models to identify opportunities for growth, optimisation, and long-term value.
You will play a key role in representing the voice of the customer internally—sharing feedback, influencing product direction, and collaborating with stakeholders across the business to ensure customer insights are embedded in our decisions.
It’s a highly cross-functional role, where you will work closely with Sales, Product, Operations, and Support teams to create a seamless and high-impact customer experience.This role is a unique opportunity for you to join a global team, and be a key part of a growing business.
What you’ll be doing:
- Own and manage a portfolio of Enterprise customers, acting as their primary point of contact
- Build strong, trusted relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and lead on driving revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
- Advocate for customer needs internally, influencing product and process improvements
- Collaborate cross-functionally to deliver a best-in-class customer experience
Who You Are:
Required:
- 7+ years of experience in Customer Success, Account Management or Sales
- Proven experience managing large, complex Enterprise accounts
- Strong commercial and strategic mindset with a track record of driving significant growth and retention
- Experience engaging and influencing senior stakeholders, including C-level executives
- Excellent communication, negotiation, and stakeholder management skills
- Ability to translate complex customer needs into actionable insights and strategic initiatives
- Comfortable operating in a fast-paced, evolving, and cross-functional environment
Preferred:
- Experience in fintech industries is a plus, but not essential.
- Experience mentoring, coaching, or informally leading team members, and interest in doing so.
- You thrive in fast-paced environments and adapt quickly to changes.
- Exposure to scaling organisations or contributing to process development.
Additionally, you:
- Are compassionate, customer-focused, and passionate about building strong relationships, both internally and externally.
- Have excellent negotiation skills and a business-oriented mindset.
- Are a fast-learner, always eager to expand your knowledge.
- Excel at creative problem-solving and analytical thinking.
- Embrace challenges with enthusiasm and work effectively as part of a collaborative and tight knit team.
Recruitment process
- HR call
- 1st interview - Head of CSM (45 min)
- Case study
- Interview with Head of Sales UK
- Interview with our Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
As Senior Solution Engineer, you lead the coordination and execution of onboarding initiatives for strategic platforms globally, driving efficient launches and accelerated time-to-revenue.
You ensure that all internal workstreams (Account Ownership, Compliance, Product, Engineering, and Operations) are aligned, accountable, and completed before go-live.
You provide structured oversight and visibility across onboarding readiness criteria to ensure platforms, whether newly onboarded or expanding into new markets, go live efficiently, compliantly, and without operational risk.
This role sits at the intersection of Revenue, Compliance, Product, Engineering, and Operations, ensuring predictable launches, optimizing time-to-market, and enabling scalable platform onboarding across regions.
What You’ll Do
Solutioning Participation & Advisory
- Participate in discussions with platform’ project owners and technical stakeholders to ensure proposed solutions align with platform capabilities and implementation realities.
- Provide technical and operational input to support scalable and compliant implementations.
- Identify potential technical, operational, or regulatory risks early and ensure a smooth transition from solutioning to onboarding and implementation.
Onboarding Orchestration
- Act as the central coordination point for platform onboarding and expansion initiatives.
- Lead cross-functional alignment across Sales, Compliance, Product, Engineering and Operations to ensure successful platform launches.
- Maintain visibility across technical integration, regulatory validation, operational setup, and partner readiness.
- Track onboarding milestones and proactively manage cross-functional dependencies.
- Identify risks, gaps, or blockers early and drive resolution with the relevant stakeholders.
Integration & Technical Readiness
- Work directly with partner engineering teams to support technical onboarding and platform integration.
- Ensure integration architecture and implementation align with platform capabilities and best practices.
- Review integration progress and validate technical readiness prior to launch.
- Identify technical constraints or risks early and coordinate with Product and Engineering teams when needed.
Go-Live Readiness
- Establish and manage structured go-live readiness checklists.
- Validate that all required approvals (compliance validation, operational controls, and technical readiness) are completed prior to activation.
- Ensure operational processes are defined before launch.
Transition to Run Phase
- Ensure structured handover to Support and Operations teams with full documentation and context.
- Confirm that platform teams understand operational processes, support channels, and escalation paths.
- Monitor early-life platform performance to mitigate post-launch instability.
Continuous Improvement
- Identify onboarding and expansion friction points and drive cross-functional process improvements.
- Improve onboarding documentation and enablement materials.
- Define and monitor key onboarding KPIs such as: time-to-revenue, onboarding cycle times, go-live predictability, post-launch satisfaction and performance.
- Collaborate with Product and Operations teams to anticipate operational impacts from roadmap or regulatory changes.
Who You Are
- 10+ years of experience in onboarding, implementation management, program management within a PSP, Fintech, or regulated SaaS environment.
- Proven experience coordinating complex, cross-functional launches involving Sales, Compliance, Technical, Product, and Support teams.
- Strong understanding of payment operations and regulatory workflows (KYC/KYB, safeguarding, go-live controls).
- Comfortable owning timelines, driving accountability across teams, and managing launch readiness decisions.
- Data-oriented, with experience tracking KPIs such as time-to-revenue, phase cycle times, and post-launch CSAT.
- Clear communicator able to align operational teams and senior stakeholders around priorities and risk mitigation.
- Structured and pragmatic, with the ability to balance speed, compliance, and operational risk.
Additional information
Interview process:
- HR call
- Interview with VP
- Interview with SE team members
- Case study (if applicable)
- Call with Chief Commercial Officer
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Ready to apply?
Apply to Mangopay