Position Summary: 

The Manager, Social Media will shape and execute the strategy for brand storytelling, corporate partner marketing, and audience development on the organization’s national social media channels. This role will partner with the creative and corporate alliances teams to manage a calendar of key social media posting priorities and seek new opportunities to expand the brand’s reach. The role is responsible for managing the process and delivery of both brand and sponsor-generated social media content and campaigns for Make-A-Wish organic social channels. 

The ideal candidate has a customer service mentality, a deep love for social media, a passion for cause branding and marketing, and the desire to combine those qualities into an exciting career. 

Duties and Responsibilities: 

• Overseeing the Make-A-Wish America social media presence on Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, and X. 
• Creating, curating, publishing, and managing content across all social media accounts in keeping with the organization's brand book, as well as adhering to corporate partner branding guidelines. 
• Directing an agency that partially assists with corporate content calendaring and posting. 
• Acting as a social media advocate across the organization, ensuring social is thoughtfully factored into partnerships, initiatives, and campaigns. 
• Collaborate with the corporate team to develop and execute partner pitches, as well as partner campaign activations. 
• Conducting routine social listening, community management, and reporting activities. 
• Developing and executing a plan for social media engagement of C-suite executives and board members. 
• Supporting social media influencer outreach, content planning, and activation support.  
• Spearhead innovative content creation and curation plans, including live coverage of wishes, campaigns, and special events. 
• Consulting with, advising, coordinating, and helping train social media practitioners at chapters on best practices and presenting a cohesive and unified approach to content. 
• Managing high-visibility social marketing campaigns, including any agency relationship management and contract management needed. 
• Creating and maintaining cross-functional relationships with chapter counterparts and internal colleagues at the National Office. 
• Performing other job-related duties, as assigned. 

   Qualifications 

• Bachelor’s degree in Communications, Marketing, Liberal Arts, Business, or related field required.  
• 5 or more years of experience required with preference given to candidates with experience in social media, marketing or communications. 
• Demonstrated experience on the ins and outs of using Instagram, Facebook, Twitter/X, TikTok, LinkedIn, and social media management tools. 
• Strong knowledge of Microsoft Suite applications, including demonstrated expertise in PowerPoint.  
• Proficiency in developing content and graphics.  
• Working knowledge of nonprofit organizations is helpful.  

Working Conditions: 

• Ability to thrive in a remote environment.   
• Some travel required, up to 10% for organizational conferences and events 
• May occasionally require work outside of the traditional Monday through Friday work week. This includes weekends and early evening weeknights.    

Position Summary:

Serves as the relationship manager responsible for managing all financial reporting aspects for a portfolio of chapters that have elected to use Shared Financial Services (SFS) including preparing monthly financial statements, reconciling and analyzing various accounts, and preparing or reviewing financial documentation. The Accounting Manager will work to provide strong customer service to chapters, guide and create internal improvements, and serve as a leader of both people and initiatives within the department. This position will interact with individuals on all levels within the organization and prepare financial documentation that will be used by chapter senior leadership, including chapters' Board of Directors.

Knowledge and Abilities:

• Thorough knowledge of financial accounting including generally accepted accounting principles (GAAP) and financial statement preparation to ensure accurate, efficient, timely financial reporting and related processes.
• Effective verbal and written communication skills to network with other departments within the organization, as well as externally with chapter personnel and the chapter’s Board of Directors, regarding various issues related to the financial reporting process.
• Excellent knowledge of internal and management control systems.
• Familiarity with audit planning processes and procedures.
• Excellent knowledge of accounting and information systems applications, preferably in a nonprofit environment.
• Ability to handle sensitive information with a high level of trust and confidentiality and possess strong business ethics.

Duties & Responsibilities:

• Leads and manages member(s) of the accounting team which includes setting expectations, providing feedback, managing workload, ensuring consistent response times and delivery of results. Serves as advisor to SFS team in accounting practices and leadership development.
• Manages and oversees chapter’s financial needs including bank/investment reconciliations, balance sheet reconciliations, and the creation/approval of journal entries.
• Reviews internal and external financial statements, ensuring monthly close is accurate and timely, as well as confirming all variances have been documented and explained.
• Monitors chapter performance against budget and national benchmarking metrics informing chapter leadership of significant variances.
• Monitors chapter’s accounting activity to ensure appropriate recording of revenue and payments agrees to both GAAP and MAW policies.
• Works with the Salesforce system to ensure appropriate coding and reporting of chapter revenue streams.
• Serves as primary liaison, building and maintaining relationships, with assigned portfolio of chapters. Provides reports, queries, and analysis to chapters for account activity, revenue, expenses, etc.
• Assists chapter in preparation of annual budget.
• Acts as key staff person in annual internal and external audit process communicating with National Office, Chapters, and external auditors.
• Facilitates review and evaluation of time and use studies used in allocating the indirect costs of the chapters.
• Performs other job-related duties, as assigned.

Qualifications:

• Bachelor’s degree in accounting or related field or equivalent experience required.
• Minimum of 3 years of experience in accounting and/or financial reporting required. Nonprofit accounting experience is strongly preferred.
• Minimum of 2 years of people leadership experience preferred.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Microsoft Excel
• Experience in Salesforce and NetSuite is strongly preferred.
• CPA designation a bonus.
• Working knowledge of nonprofit organizations is helpful.

Working Conditions:

• Ability to thrive in a remote environment.
• Some travel required.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

This is a remote position.

Position Overview

The Chief Financial Officer (CFO) is a senior leader responsible for the financial strategy, governance, operational effectiveness, and enterprise performance of the organization. This role provides organization-wide oversight of financial planning, accounting, investment management, risk mitigation, and shared financial services. The CFO also serves as a strategic partner in driving organizational process improvement and enterprise-wide change management initiatives to strengthen efficiency, alignment, and long-term sustainability.

The CFO reports to the Chief Operations Officer (COO), is a member of the senior leadership team and partners closely with executives and Board-level committees. This role plays a central part in advancing fiscal stewardship, operational excellence, and strategic alignment across the national organization and chapter network, while also contributing to the development and execution of the organization’s enterprise strategic plan.

Success in this position requires extensive experience partnering with Board committees, leading in complex nonprofit or corporate environments, driving process transformation, influencing stakeholders within a distributed shared services model, and effectively managing hybrid and remote teams.

Key Areas of Responsibility

• Lead the organization’s financial strategy, planning, budgeting, and forecasting.
• Oversee all accounting operations, including financial reporting, treasury, and investment management.
• Direct governance, compliance, audit processes, and risk management systems across the enterprise.
• Provide financial leadership and guidance to Board-level committees.
• Ensure excellence, quality, and alignment across chapter-facing shared financial services.
• Lead and develop a high-performing Finance & Operations team.
• Lead enterprise process improvement initiatives to enhance operational efficiency, reduce complexity, and strengthen cross-departmental alignment.
• Oversee organizational change management strategies to support smooth adoption of new systems, processes, and operating models.
• Act as a key partner in the development, execution, and tracking of the enterprise strategic plan.
• Champion strong internal controls, accurate financial reporting, and mission‑aligned financial practices.

Key Functional Responsibilities Include the Following

Financial Strategy & Operations

• Lead the development and management of the annual operating and capital budgets.
• Oversee monthly, quarterly, and annual financial reporting, including forecasts and investment reports.
• Manage treasury operations, cash flow, and credit relationships.
• Direct investment strategy and financial risk management.
• Manages the development of business cases for potential areas of investment

Governance, Audit & Compliance

• Serve as staff liaison to the Audit and Finance Committee and present regularly to Board committees.
• Oversee the timely completion of the National Office external audit and IRS Form 990.
• Lead the combined national audit and collaborate with chapters and external audit firms.
• Ensure compliance with all statutory filings across states and municipalities.
• Maintain and strengthen internal control and management control systems.

Shared Financial Services & Chapter Support

• Oversee shared financial services, including chapter accounting, audit support, donor care, and Form 990 preparation.
• Influence and support chapters in aligning financial practices with enterprise standards.
• Provide financial guidance and resources to chapter leadership as needed.

Systems, Reporting & Infrastructure

• Direct the implementation and ongoing management of NetSuite for the national office and chapters.
• Oversee accounting system integration, reporting accuracy, and continuous improvement.
• Ensure proper tracking and reporting of donor restricted funds and grant programs.

Facilities & Operational Oversight

• Evaluate and negotiate tenant leases at foundation headquarters.
• Oversee planning for tenant improvements, renewals, and relocations.
• Manage the organization’s corporate P card and Wish card programs.

Additional Duties

• Provide financial analysis, reporting, and strategic support to all National Office functions.
• Deliver accounting and risk management training to national and chapter staff as needed.
• Maintain relationships with regulatory bodies, financial institutions, and external partners.
• Participate as a member of the Senior Leadership Team, contributing to enterprise-wide planning.
• Perform other duties as assigned to support organizational effectiveness.
• Serves as a key member of the Retirement Committee to provide oversight, governance and strategic direction.

Knowledge & Abilities

• Extensive knowledge of internal controls, management systems, and nonprofit accounting principles.
• Strong understanding of audit processes, financial compliance, and forensic accounting practices.
• Ability to navigate complex financial environments with confidentiality and discretion.
• Skilled in financial analysis, data interpretation, and strategic decision-making.
• Demonstrated ability to lead distributed teams, including remote and hybrid staff.
• Ability to influence stakeholders across a shared services financial model.
• Strong communication skills, including the ability to present complex financial information clearly to leadership and board members.

Qualifications

• Bachelor’s degree in Accounting or equivalent required; MBA preferred.
• CPA preferred
• Minimum 10 years of progressive financial leadership experience.
• Demonstrated experience working with and advising Board level committees in significant nonprofit or corporate environments.
• Proven success leading and influencing stakeholders in a distributed, shared services accounting model.
• Strong leadership experience managing remote and hybrid teams.
• Extensive experience with financial reporting, budgeting, audits, and nonprofit compliance.
• Experience with directing and guiding investment management decisions.
• Excellent communication, analytical, and relationship building skills.
• Ability to travel as needed.

Working Conditions

• Remote position. 
• Some domestic travel is required. 
• May require work outside a traditional Monday – Friday work week, and outside normal business hours. 

Position Summary

Work with a growing Information Technology Security team to support the organization's Governance, Risk, and Compliance (GRC) efforts. This role assists in maintaining policies, assessing risks, and ensuring compliance with regulatory requirements and internal standards. This position assists in the identification of control gaps, the development of remediation plans, and the monitoring of compliance activities. This position will contribute to activities such as audits, documentation, GRC application maintenance and the implementation of security controls, under the guidance of senior team members. 

Knowledge and Abilities

• Demonstrated successful problem-solving abilities.
• Proficiency in project management, research, and data analysis.
• Critical thinking and analytical skills to identify and diagnose threats.
• Detail-oriented with strong organizational skills.
• Possess strong written and verbal communication skills.
• Engage effectively with professionals at all levels of the organization.
• Organizational skills to create detail reports.
• Multitasking skills to complete other tasks while monitoring data systems.
• Organize work and prioritize to meet deadlines. Make timely decisions with sound judgment.

Duties & Responsibilities

• Assist in the development, implementation, and maintenance of GRC frameworks and managing third-party risk.
• Contribute to the assessment and mitigation of organizational risks.
• Maintain internal policies, standards and security baselines, oriented toward compliance and regulatory standards - as well as, enforcement of secure practices.
• Manage risk acceptance and policy exception processes, ingesting risks and creating tracking, reporting and accountability mechanisms.
• Participate in audits of security controls and processes.
• Assist with the creation and maintenance of documentation related to GRC activities, TPRM, Business Continuity Planning (BCP), Business Impact Analysis (BIA) and Disaster Recovery.
• Assist in the identification of control gaps.
• Contribute to the development of remediation plans.
• Conduct due diligence on potential third-party vendors to evaluate their security posture, financial stability, and compliance with relevant regulations.
• Assist in monitoring compliance activities.
• Collaborate with various departments to integrate TPRM into vendor management processes.
• Perform vendor and product risk assessments, to align vendors and products with applicable standards, policies and security baselines.
• Create and maintain vendor questionnaire and Data Protection Agreements (DPA).
• Vendor Responsibility Agreement, covering performance standards, security obligations, adherence to the Change Management process, training, communications, and documentation.
• Assist Legal with vendor reviews and responses.
• Conduct audits of third-party security controls, processes and vendor performance compliance and address and risks that arise.
• Aid in the development of risk training and awareness programs.
• Maintain GRC monitoring applications.
• Performs other related job duties, as assigned.

Qualifications

• Bachelor’s degree in Computer Science or related technology field or equivalent experience required.
• 5+ years of total experience with 2+ years of hands-on experience designing, building, and supporting enterprise GRC and TPRM solutions.
• Understanding of GRC concepts and frameworks (e.g., ISO 27001, NIST, Cybersecurity Framework (CSF), SOC, GDPR)
• Experience: IT Compliance, IT Audit, IT Security, Cloud Security, PCI, HITRUST, HIPPA, GRC, Risk management, Risk analysis
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Relevant and Current Certifications Preferred: e.g., Certified in Governance, Risk and Compliance (CGRC), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA), GRC Professional (GRCP), etc.
• Knowledge and experience with OneTrust Tools is preferred.

Working Environment

• Ability to thrive in a remote environment.
• Some travel required.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

Position Summary 
The Director, Learning & Organizational Development leads the strategy, design, and enterprise execution of Make-A-Wish’s leadership, learning, and organizational development initiatives. This role designs, facilitates, and sustains scalable, mission-aligned training content and systems that strengthen leadership capability, enhance organizational effectiveness, and enable employees and leaders across the national organization to grow, thrive, and deliver lasting impact for wish families.

Serving as a trusted advisor and thought partner to executive leadership, the Director aligns leadership development, career growth, learning strategy, and organizational design to Make-A-Wish’s strategic plan, values, and evolving business needs. The role provides strategic and day-to-day leadership to an instructional design resource and oversees external partners and vendors to ensure high quality, consistent, and impactful learning experiences.

Knowledge and Abilities
•    Enterprise level expertise in leadership and talent development, including career architecture, competency modeling, succession strategy, and leadership assessment. 
•    Strong understanding of how learning, leadership capability, and organizational design drive engagement, performance, and mission impact. 
•    Demonstrated ability to influence senior leaders and drive outcomes without direct authority. 
•    Excellent facilitation, coaching, communication, and storytelling skills. 
•    Ability to lead through complexity, change, and ambiguity with empathy and sound judgment. 
•    Strong analytical skills with the ability to translate strategy into measurable, high impact programs.

Key Responsibilities

Enterprise Learning, Leadership & Organizational Design Strategy
•    Develop, lead, and institutionalize an enterprise wide leadership, learning, and organizational development strategy aligned to Make-A-Wish’s strategic plan and annual priorities.
•    Serve as a trusted advisor to senior and executive leaders on leadership capability, talent development, culture, and organizational effectiveness.
•    Build multi year roadmaps for leadership development, succession planning, workforce capability, and organizational design.

Leadership Development & Capability Building
•    Design and implement tiered, Make-A-Wish–branded leadership development experiences for emerging leaders through executives.
•    Establish leadership competency models and behavioral expectations aligned to mission, values, and culture.
•    Create executive coaching, high potential, and succession ready development experiences in partnership with HR Business Partners and senior leaders.
•    Implement and sustain enterprise leadership assessments (e.g., EQ/360 tools) to inform development, coaching, and succession strategies.

Organizational Development & Effectiveness
•    Lead organization design and effectiveness initiatives, including structure, role clarity, spans and layers, and team effectiveness.
•    Partner on enterprise change management efforts tied to major initiatives, transformations, and strategic priorities.
•    Facilitate leadership offsites, team effectiveness sessions, and cross functional working forums as needed.

Career Growth, Talent & Succession
•    Design and institutionalize an enterprise Career Growth Model, including career pathways, critical experiences, and development opportunities.
•    Partner with executive leaders and HR Business Partners to lead biannual, cross functional national talent and succession planning processes.
•    Identify organizational capability gaps and design targeted strategies to strengthen leadership bench strength and internal mobility.

Learning Strategy, Design & Delivery
•    Oversee the design and delivery of blended learning solutions (facilitated, virtual, digital, cohort based) grounded in adult learning principles.
•    Curate and integrate internal and external learning resources, including certifications, executive programs, and leadership tools.
•    Facilitate enterprise learning programs and workshops across the National Office and Chapters, modeling inclusive and mission aligned facilitation practices.

Tools, Technology & Continuous Improvement
•    Guide the effective use of learning and change technologies (e.g., LMS, LXP, talent platforms) to support scalable learning and development.
•    Continuously evaluate learning programs, tools, and vendors for quality, relevance, scalability, and impact.
•    Manage external partners and vendors to support enterprise learning and development goals.

Culture, Inclusion & Engagement
•    Reinforce Make-A-Wish values through leadership behaviors, development programs, and learning experiences.
•    Embed inclusion, belonging, and leadership accountability into leadership and talent development initiatives.
•    Support broader engagement and culture building efforts in partnership with People & Culture leadership.

Measurement & Impact
•    Define success metrics such as leadership bench strength, internal promotion rates, succession readiness, engagement scores, and program effectiveness.
•    Use data and insights to continuously improve programs and demonstrate ROI.
•    Build executive level dashboards and reporting to communicate talent development outcomes and organizational impact.

Qualifications

Required
•    Bachelor's degree in human resources, Organizational Development, Industrial Organizational Psychology, Business, or a related field.
•    10+ years of progressive experience in Learning & Development, Organizational Development, Talent Development, or Leadership Development.
•    5+ years operating at an enterprise or national scope with senior level influence.
•    5+ years of people leadership experience, including oversight of instructional design resources.
•    Demonstrated success building and institutionalizing leadership development strategies, learning programs, and talent systems.

Preferred
•    Master's degree in organizational development, Human Resources, or related discipline.
•    Certifications in coaching, change management, or assessment tools (e.g., Prosci, Hogan, Korn Ferry, EQ).
•    Experience in national, global, nonprofit, or complex matrixed organizations.

Working Environment
•    Fully remote work environment
•    Some travel required
•    May require work outside a traditional Monday – Friday work week, and outside normal business hours.

Position Summary:

The Senior Manager, Brand Communications and PR leads Make‑A‑Wish America’s public relations and communications strategy and serves as a key advisor on brand reputation and risk. This role oversees media relations, PR, and crisis communications, and partners closely with senior leadership on strategic initiatives that advance the organization’s mission and visibility.

The Senior Manager provides strategic counsel and support to National Office teams, chapters, and corporate partners nationwide, and directly manages a team of communications professionals responsible for promoting, protecting, and enhancing the Make‑A‑Wish brand. This position integrates and executes a broad range of communications and PR activities aligned with the organization’s brand strategy and positioning, and serves as an ambassador by building strong relationships with media and external stakeholders.

Duties & Responsibilities

• Lead and execute public relations strategy, including proactive media outreach, reputation management, leadership engagement, and consistent on‑message storytelling across traditional and emerging platforms.
• Provide strategic public relations consultation to chapters to strengthen local media engagement while ensuring national alignment and consistency.
• Identify and assess emerging issues and reputational risks, and partner with leadership to define and execute appropriate communications strategies and solutions.
• Lead public relations strategy for national corporate partnerships and brand activations, including co‑branded announcements, executive messaging, and coordinated media engagement with internal and external stakeholders.
• Partner with the Senior Manager, Digital & Social to develop and execute integrated social, owned, and earned media strategies that amplify key campaigns and ensure cohesive audience experiences.
• Assign, prioritize, and manage media opportunities, and develop, review, and approve talking points, speeches, presentations, and supporting materials.
• Serve as a spokesperson and lead contact for significant media interactions, and build and maintain strong national and regional media relationships.
• Ensure alignment and consistency across chapter and national communications strategies, practices, and all public‑facing and internal materials, including adherence to voice and brand standards.
• Lead measurement and analysis of earned media performance using monitoring tools and reporting frameworks to inform strategy, assess impact, and guide leadership decision‑
• Oversee day‑to‑day operations of the National Communications team, including planning, budgeting, staffing, and agency management.
• Foster a high‑performance culture through clear goal‑setting, accountability, performance management, professional development, and compensation administration.
• Monitor shifts in the media, cultural, and communications landscape and apply emerging approaches and best practices to continuously evolve strategies, storytelling, and engagement models.

Qualifications

• Seven or more years of experience in public relations or communications, including media strategy development and creation of press releases and related communications materials, in‑house or with an agency.
• Five or more years of experience in crisis and issues management, with the ability to exercise sound judgment in fast‑changing environments.
• At least two years of experience leading, mentoring, and developing PR and communications professionals.
• Demonstrated success building and sustaining relationships with national media and top‑tier partners, and positioning stories to achieve broad visibility.
• Experience leading public relations for national corporate partnerships and supporting executive‑level communications, including leadership messaging and high‑visibility announcements.
• Proven ability to lead comprehensive, integrated communications programs across earned, owned, and social channels in collaboration with digital and cross‑functional teams.
• Experience using earned media monitoring and analytics tools to evaluate performance and inform communications strategy.
• Strong written, verbal, interpersonal, and presentation skills, with the ability to engage senior leaders, boards, staff, and external audiences, and to manage multiple priorities under deadline pressure.
• Bachelor’s degree or equivalent professional experience.

Working Conditions

• Ability to thrive in a remote environment.  
• Some travel required, up to 25% for organizational campaigns, events, and conferences.
• May occasionally require work outside of the traditional Monday through Friday work week. This includes weekends and early evening weeknights.

Position Summary:

The Lead Manager, Chapter Advancement is responsible for overseeing a team that manages and deploys chapter mission in-kind programs, ensuring the effective execution of more than $15 million of in-kind resources. This position is also responsible for the enterprise-wide travel program that enables mission delivery, including the selection, management, and ongoing assessment of our travel management company. The manager works collaboratively across multiple teams including but not limited to Chapter Advancement, Mission Advancement, Corporate Alliances, Finance, as well as directly with our 57 chapters.

Knowledge and Abilities:

• Excellent interpersonal skills, demonstrating the ability to work with a variety of internal and external stakeholders in a professional manner.
• Highly organized with strong attention to detail.
• Ability to prioritize and plan multiple projects; project management skills.
• Ability to develop and refine processes to maximize efficiency.
• Excellent analytical thinking and ability to perform analyses to understand performance and impact
• Ability to manage and lead, within and across teams.
• Strong written, verbal, and presentation skills.
• Sound knowledge of nonprofit best practices.
• Discretion with confidential information.

Duties & Responsibilities: 

• Manages a portfolio of and a team that supports $15M+ of in-kind programs for chapters, ensuring utilization of donated goods, services, and use of facilities by national corporations to reduce chapter cash expenses and/or staff labor.
• Identifies and develops new corporate in-kind programs in collaboration with Corporate Alliances leadership and staff, ensuring clear expectations, goals, and processes are identified for each program, supporting and engaging in fundraising conversations.
• Orchestrates and assesses needs for chapter trainings and resources to maximize in-kind utilization and develops and delivers these resources.
• Analyzes and reports on chapter grants and in-kind programs, including developing impact reports for Make-A-Wish leadership, and working with Finance, Donor Care, I/T to ensure accurate tracking and reporting organization-wide.
• Leads team of specialists in the management and facilitation of cash and in-kind programs, which includes supporting and advising chapter staff in their use of centralized resources, working with and stewarding in-kind sponsors.
• Selects, manages, and evaluates 3^rd party travel management company responsible for booking mileage award travel for wish trips
• Performs other job-related duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience in Non-Profit Management, Business, or related field required.
• 5+ years of professional business experience required, preferably at a Make-A-Wish chapter or similar not-for-profit environment.
• Experience working within a team environment with multi-faceted reporting structures preferred.
• Experience working with Salesforce preferred.
• Strong proficiency in Microsoft Office applications required, including demonstrated expertise in Word, Excel, and PowerPoint.

Working Conditions:

• Ability to thrive in a remote environment.
• Some travel may be required.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

Position Summary:

Perform accounting functions for chapters who have elected to use Shared Financial Services (SFS) to ensure financials are recorded accurately and timely. 

Knowledge and Abilities:

• Knowledge of financial accounting including generally accepted accounting principles (GAAP) and financial statement preparation to ensure accurate, efficient, timely financial reporting and related processes.
• Effective verbal and written communication skills to network with other departments within the organization, as well as externally, regarding various issues related to the financial reporting process.
• Familiarity with audit planning processes and procedures.
• Excellent knowledge of accounting and information systems applications, preferably in a non-profit environment.
• Ability to handle sensitive information with a high level of trust and confidentiality and possess strong business ethics.

Duties & Responsibilities:

• Support chapters using SFS in accounting functions to ensure accurate and timely processing.
• Commit donation batches to Salesforce and post to NetSuite (financial system), the general ledger.
• Review of check requests for proper coding and approvals.
• Prepare bank reconciliations and balance sheet reconciliations for review.
• Records journal entries for monthly financial activity.
• Prepare financial reporting package including monthly variance report.
• Reviews, researches, and analyzes data. Responds to inquiries from chapter staff.
• Assist with gathering of information and documents for annual audit process. Helps prepare chapter’s audit workbooks.
• Assist with running custom reports and queries in NetSuite, and/or Excel, as requested.
• Builds and maintains relationships with chapters.
• Provides support for Support Team Staff.
• Performs other job-related duties, as assigned.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant experience, required.
• Minimal experience in accounting and/or financial reporting is acceptable with a related educational degree. Experience in excess of one year is helpful.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Microsoft Excel.
• Experience in Salesforce and NetSuite is helpful.
• Working knowledge of nonprofit organizations strongly preferred.

Working Conditions:

• Ability to thrive in a remote environment.
• Some travel required.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.

Position Summary:

The Director of Chapter Wish Relations is a highly visible, chapter‑facing role that supports the advancement of wish granting and wish enablement across the network. The role will manage a team of leaders that is deployed across the enterprise to support chapter wish granting efforts through program assessments, program management, and wish staff education and training. Additionally, the team will provide hands-on assistance to ensure wishes continue to be granted when chapters need interim support, including medical leaves of absence.

The Director will partner with Chapter & Mission Advancement leadership to strategically determine how best to support chapters in delivering high‑quality, efficient, child‑focused wish experiences while ensuring consistency with enterprise standards, strategy, and best practices. The ideal candidate is a strategic thinker, a change leader, a trusted advisor, and a collaborative leader who models best in class service and drives continuous improvement across the chapter network.

Knowledge & Abilities:

• Demonstrated expertise in wish fulfillment operations, program design, child and family centered practices, and mission compliance.
• Ability to assess complex systems and translate insights into actionable, strategic plans for improvement.
• Exceptional interpersonal, communication, and coaching skills, with the ability to build trusted relationships across all levels of chapter and national leadership.
• Strong consultation, collaboration, negotiation, and change leadership skills.
• Ability to identify operational challenges, facilitate solutions, and support implementation of best practices.
• Strong project management, prioritization, and follow through skills with sound judgment in a dynamic environment.
• Ability to engage and support chapter leadership and mission teams.
• Knowledge of nonprofit, federated network operations and the unique needs of local chapters.
• Skilled at creating clarity, aligning stakeholders, and driving toward measurable mission outcomes.

Duties & Responsibilities: 

• Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables.
• Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods.
• Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff.
• Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support.
• Evaluate and allocate strategic resource investments with measured ROI.
• Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources.
• Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters.
• Support chapters in implementing wish related components of local and enterprise strategic plans.
• Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities.
• Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission.
• Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters.
• Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources.
• Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations.
• Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Qualifications: 

• Bachelor's degree required, nonprofit management, business or related field preferred.
• 7+ years of leadership experience in a federated non-profit organization required and Make-A-Wish experience preferred.
• Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements.
• Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel

Working Conditions:

• Ability to thrive in a remote environment.
• Travel required for internal and external meetings, 15-20%.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours. This includes weekends and early evening weeknights.

Position Summary:

Join the National Corporate Alliances Account Management Team as a key contributor, with a focus on developing, cultivating and managing national corporate partnerships to provide key financial support, mission critical in-kind resources, employee engagement, and awareness for Make-A-Wish. This role offers the opportunity to play a crucial part in managing major national corporate relationships and contributing to the team’s overall success.

Knowledge and Abilities:

• Experience and demonstrated success in account management including relationship and budget management, as well as creation and execution of non-profit fundraising/marketing initiatives and campaigns to drive revenue for the Make-A-Wish enterprise.
• Possess strong verbal, interpersonal communication, and presentation skills.
• Possess excellent negotiation skills.
• Engage effectively with professionals at all levels of the organization.
• Organize work, prioritize, and delegate to meet deadlines, and make timely decisions with sound judgment.
• Ability to handle highly confidential and sensitive information.

Duties and Responsibilities:

• Manages all aspects of a multimillion-dollar portfolio of national corporate accounts and their related cause campaigns and fundraising programs.
• Develops and enhances corporate partnerships through strategic planning, relationship building, strong interpersonal communication, collaboration, and negotiation skills. Conducts regular and sufficient communications with all stakeholders.
• Negotiates corporate contract renewals on behalf of Make-A-Wish and collaborates with legal counsel when necessary.
• Creates and maintains partnership activation plans, impact reports, marketing plans and appropriate stewardship for assigned portfolio.
• Analyze industry trends and market data, with a focus on marketing activation, employee engagement and corporate giving.
• Analyzes assigned portfolio annually according to performance, revenue, and in-kind resources generated, positive and widespread media exposure, and benefit to the corporate partner to determine return on investment and growth potential.
• Continually explore innovative ways to enhance national partnerships, to drive increased revenue and awareness for the organization.
• Manage and implement corporate activations for adherence to Foundation guidelines, BBB standards, and state mandated Commercial Co-Venture regulations.
• Protect the Make-A-Wish brand by providing overall guidance and direction to national partners by ensuring performance standards, Brand Guidelines, Better Business Bureau (BBB), Unrelated Business Income Tax (UBIT) and Potentially Inappropriate or Controversial Sponsors (PICS) requirements are upheld and represent the organization’s good name.
• Oversee successful local chapter implementation of national partner campaigns and in-kind programs through effective communication between chapters, national corporate partners, and National Make-A-Wish teams. Develop marketing templates/chapter support materials, gather chapter assets (stories, photos, media clips, etc.) and reports that can be shared with partners, and act as point of contact for any issues that arise with the partner.
• Enter and maintain information in Salesforce database and run reports related to corporate account portfolio.
• Participate in team meetings, providing insights and recommendations to enhance partnership strategies.
• Showcase leadership by taking lead on special projects and committees, as assigned.
• Performs other job-related duties, as assigned.

Qualifications:      

• Strong passion for corporate partnerships and marketing
• Bachelor’s degree in business, marketing, communications or related field is preferred but not required.
• Minimum of 5 years’ experience in the field of corporate sales and or fundraising business development, marketing, sales, strategic alliances, or a related field; strong preference for non-profit experience in a chapter-based model
• Excellent research and analytical skills to capitalize on opportunities
• Experience in Salesforce or a similar platform for managing accounts
• Excellent written and verbal communication, public speaking, sales, and presentation skills
• Ability to deal with confidential donor/client/employee relationships
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge of Better Business Bureau standards regarding charitable solicitations desired
• Exceptional customer service skills
• High standards of ethics in conducting job-related activities
• Team player with eagerness to learn, grow, and take on new challenges
• Able to handle multiple projects under pressure

Work Environment:

• Working in a home office, remote environment.
• May require work in the evenings and on the weekends and outside of normal business hours. 
• Some travel required within the United States, up to 30%.

Position Summary:

Responsible for developing and closing new major national corporate partnerships to meet individual and team revenue goals through strategic prospecting, portfolio composition, moves management, sales metrics, and engagement strategies. 

Knowledge and Abilities:

• Proven track record of securing corporate partnerships and earning the trust and admiration of corporate partners.
• Knows fundraising is a business process in which what gets measured gets done, what gets done becomes predictive of results, and processes and written plans drive year over year increases in revenue and return on investment; possesses proven skill in these areas  
• Drives revenue growth to meet and exceed revenue goals through strategy implementation; is organized, detail-oriented, ability to multi-task, and results-oriented
• Knows that continuous revenue growth requires collaboration between national and chapters, across chapters, and between national Revenue and Operations Departments; achieves the necessary collaboration 

Key Responsibilities:

• Secure new significant 6+ figure national corporate partners to meet individual goal of $1M+and annual Team revenue goals
• Establishes a pipeline of opportunities sufficient in number and scope to meet or exceed annual goals
• Develops concepts and creates national partnership proposals to present to corporate prospects.
• Negotiates corporate contracts on behalf of Make-A-Wish and collaborates with legal counsel when necessary
• Collaborates with chapters on new national corporate partnership opportunities, sourcing, sharing, and developing opportunities  
• Collaborates with all Revenue functions and other departments, as required for the development of proposals and presentation materials and engagement opportunities  
• Collaborates with Brand and Marketing on the development of partner activation programs, ensuring they are sufficient to meet revenue and strategic goals
• Ensures regular and sufficient communications with stakeholders on pipeline and revenue goals 
• Protect the brand by ensuring performance standards, Better Business Bureau, Unrelated Business Income Tax and Potentially Inappropriate or Controversial Sponsors requirements are upheld.
• Tracks and monitors corporate partnership sales industry and best practices
• Collaborates with other National Office departments to ensure consistency and accuracy of relevant corporate partnership information is exchanged with various audiences.
• Other duties and responsibilities as appropriate.

Qualifications:

• 7 or more years of total experience with 5 or more years of experience in the field of corporate sales and or fund-raising business development, marketing, sales, strategic alliances, or a related field;
• Bachelor’s degree or equivalent experience required
• Direct knowledge of and experience in the field on nonprofit fundraising in the corporate channel
• Excellent written and verbal communication, public speaking, sales, and presentation skills
• Ability to deal with confidential donor/client/employee relationships
• Knowledge of Better Business Bureau standards regarding charitable solicitations desired
• Exceptional customer service skills
• High standards of ethics in conducting job-related activities
• Team player
• Able to handle multiple projects under deadlines

Work Environment:

• Ability to thrive in a remote environment.
• Travel required for internal and external meetings, up to 30%.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours. This includes some weekends and evening weeknights.