About The Position

One of our operating companies, Centrered IT, is looking for a Business Development Manager in Sydney.

 As the Business Development Manager at Centrered, you will work closely with the CEO to drive new business growth and revenue. This is a high-impact role focused on generating Monthly Recurring Revenue and Professional Services opportunities within the Sydney market.

This is a fully remote position, with travel required for in-person client meetings within Sydney. The main office is Canberra-based, giving you flexibility to work remotely while staying connected to a high-performing team.

Responsibilities

• Partner with the CEO to execute the sales strategy and achieve growth targets
• Identify, prospect and convert new business opportunities across SMB and mid-market clients
• Lead client meetings, uncover needs and present tailored IT managed services solutions
• Build and maintain strong client relationships and manage your pipeline through CRM
• Collaborate with Marketing to drive lead generation and campaign alignment
• Prepare proposals, negotiate terms and close profitable deals
• Track and report on pipeline performance, forecasts, and conversion rates
• Conduct market and competitor analysis to identify growth opportunities
• Attend industry events and networking opportunities as required
• Collaborate internally to ensure a seamless client experience from sale through to delivery
• Act as a key point of contact for clients, managing post-sale engagement where needed
• Maintain accurate records, forecasts, and reporting within CRM and PSA systems

Skills Required

• Minimum 5+ years in a Business Development or similar sales role (MSP experience highly desirable)
• Proven track record of achieving or exceeding revenue targets
• Strong network and ability to generate leads independently
• Experience with Microsoft 365 / Modern Workplace solutions
• Solid understanding of the IT managed services landscape
• Demonstrated consultative selling and full sales lifecycle management
• Strong commercial acumen with a focus on pipeline, forecasting and conversion
• Excellent communication, negotiation and relationship-building skills
• High level of CRM discipline and pipeline management
• Self-motivated with the ability to manage priorities and work autonomously
• Strong problem-solving skills and a proactive, solutions-focused mindset

Benefits

• Sydney-based fully remote role with flexibility and autonomy
• Direct exposure to leadership and strategic decision-making
• Dedicated professional development time
• Collaborative and growth-focused team culture

About The Position

One of our operating companies, Secom Technology, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.

As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.

Responsibilities

• Client Support & Ticket Management
• Troubleshooting & Issue Resolution
• Escalation & Collaboration
• Customer Experience & Communication
• System Monitoring & Maintenance
• Documentation & Continuous Improvement

Skills

• 1–2 years’ experience in a Service Desk / Helpdesk / IT Support role
• Strong understanding of Windows 10/11 and Microsoft 365
• Experience with Active Directory and user account management
• Exposure to ticketing systems (e.g. ConnectWise or similar)
• Basic understanding of networking (DNS, DHCP, Wi-Fi)

Desirable

• Experience in an MSP environment
• Exposure to RMM tools
• IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
• Familiarity with VMware or Hyper-V environments

Benefits

• Hybrid working environment
• Work with leading Australian clubs and golf venues
• Join a growing MSP with strong industry partnerships
• Exposure to diverse clients and modern technologies

About The Position

One of our operating companies, Centrered IT, is looking for a Support Analyst to join their team in Canberra.

As a Support Analyst, L2, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognise the impact of identifying root cause analyse and on-the-spot fixes.

Responsibilities:

• Provide Level 2 technical support for escalated issues, ensuring timely resolution and high-quality service delivery.
• Assist in maintaining and supporting core infrastructure, including servers, Microsoft 365, backup solutions, patching, and system updates.
• Support the implementation and maintenance of secure ICT environments, following established security practices and guidelines.
• Install, configure, and troubleshoot network and infrastructure equipment (firewalls, routers, switches, and related technologies).
• Perform problem analysis and contribute to root cause investigations, working within Incident, Problem, and Change Management processes.
• Collaborate with senior engineers and other teams to resolve complex technical issues and improve service delivery.
• Provide responsive and professional support to clients via remote, onsite, and on-call support as required.
• Maintain accurate documentation, including tickets, system configurations, and knowledge base articles.
• Contribute to continuous improvement by identifying recurring issues and suggesting practical enhancements.

Skills required

• 2–4 years’ experience in IT support
• Certificate III in Information Technology (or equivalent experience).
• Experience supporting Microsoft 365 environments.
• Exposure to Azure environments (desirable).
• Experience with Windows 10 / 11 administration and support.
• Strong troubleshooting and incident resolution skills.
• Good communication skills and attention to detail.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Willingness to learn and develop technical skills, with the ability to support and share knowledge with team members.

Benefits

• Work from home up to 2 days per week
• Dedicated professional development time
• Monthly team lunch provided

About The Position

One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane.

In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.

You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention.

Responsibilities

• Own and grow strategic relationships with key enterprise clients
• Develop and execute account plans focused on customer outcomes and value realisation
• Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
• Drive renewals, expansion opportunities, and long-term account growth
• Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes
• Act as the escalation point and advocate for clients during critical incidents

Skills required

• 5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
• Background in MSP, IT services, cloud, or enterprise technology environments
• Strong commercial acumen with the ability to connect technical delivery to business value
• Confident engaging and influencing senior stakeholders
• Structured, proactive approach with strong ownership mindset

Benefits

• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Opportunity to shape how strategic clients experience technical services

About The Position

One of our operating companies, Secom Technology, is looking for a Networking and Field Engineer to support their customers in and around Sydney.

As a Networking and Field Engineer, you will play a key role in designing, implementing and optimising IT infrastructure solutions for a wide range of clients. The position requires a strong emphasis on security, system resilience and network performance, as well as excellent problem-solving abilities and a genuine commitment to customer satisfaction.

Responsibilities:

• Design, implement, and optimise network infrastructure to ensure high availability, scalability, and security.
• Evaluate emerging technologies to enhance performance, improve resilience, and strengthen cybersecurity.
• Take a holistic approach to infrastructure by assessing client environments and providing improvement recommendations to the Technical Operations Manager.
• Deliver expert-level support and diagnostics for complex issues across server infrastructure, switching, wireless, and firewall environments.
• Deploy and configure Windows and macOS desktop environments, Windows Server, VMware hypervisors, enterprise Wi-Fi, and next-generation firewalls.
• Provide remote and on-site IT system design, implementation, and support tailored to client business requirements.
• Maintain accurate documentation of infrastructure, network topologies, and key configurations, including photographic records of critical components.
• Communicate clearly, professionally, and promptly with clients during incidents and service delivery.
• Support software testing and collaborate with development teams on integration and deployment.
• Manage cybersecurity across client networks, including endpoint protection and perimeter security.
• Maintain accurate time tracking, job records, and completion of daily service logs.

Technical skills required

• 3-5 years of experience as either Senior Network Field Engineer / Technical Lead / Project Engineer or Technical Account Manager
• Proficiency with RMM platforms (e.g. ConnectWise, N-able).
• Strong knowledge of networking protocols, and WAN/LAN/VPN design, along with cybersecurity best practices.
• Experience deploying and maintaining infrastructure across Windows, macOS, Unix, and Linux environments.
• Strong understanding of wireless technologies, firewall configuration, and endpoint protection.
• Experience with server and client architecture, virtualisation (VMware/Hyper-V), and disaster recovery planning.
• Familiarity with mobile device management (MDM) and remote connectivity solutions
• Strong documentation, troubleshooting, and diagnostic capabilities.

Personal skills:

• Excellent communication and presentation skills.
• Self-motivated, with the ability to work both independently and collaboratively.
• Strong analytical thinking and effective time management skills.
• Demonstrated ability to lead or mentor technical teams is highly desirable
• Commitment to continuous learning and professional development.
• Microsoft certifications and other industry-recognised qualifications are highly regarded
• Willingness to travel to client premises as required.

Benefits

• Fuel card, tolls and car allowance provided
• Work closely with some of Australia’s leading clubs and golf venues
• Be part of a growing MSP with strong industry partnerships
• Gain exposure to diverse clients and cutting-edge technologies

About The Position

One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.

The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.

You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBR's and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities
• Manage the full customer lifecycle (onboarding, renewal, expansion)
• Partner with Sales, Delivery and Finance for aligned execution
• Act as the customer advocate, especially during critical issues

Skills required

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Confident influencing senior stakeholders
• Structured, proactive and outcome-focused
• IT services, cloud, or complex customer environment experience

Benefits

• Flexible working arrangements 
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Health insurance

About The Position

One of our operating companies, Secom Technology, is looking for a Helpdesk Support Engineer, Level 2 to support their team in Kingsgrove, Sydney.

As a Helpdesk Support Engineer, Level 2, you will play a key role in our technical support team, working directly with clients to resolve a wide range of IT issues. This position is ideal for someone looking to build on their foundational skills while gaining hands-on experience across networking, Windows Server, backups, and end-user support.

You’ll manage support requests, collaborate with Level 1 Engineers to resolve more complex issues and help ensure client systems remain secure and reliable. The role offers strong opportunities for technical growth and career progression within a supportive, forward-thinking team.

Responsibilities:

Respond to client IT support requests via phone and email, delivering clear, timely resolutions in line with Service Level Agreements (SLAs).

Build and maintain strong client relationships through effective communication and a high standard of customer service

• Network Troubleshooting: Assist in managing and resolving issues related to network configurations, including VLAN setup and basic firewall rules.
• Server & Virtualization: Support Windows Server environments with Hyper-V, including tasks such as monitoring, basic VM management, and assisting in replication tasks.
• Unified Communications: Provide support for VoIP systems, including setup and troubleshooting basic issues related to call routing and device configurations.
• Microsoft 365 Support: Assist with user management, email configurations, and basic troubleshooting within Microsoft 365, including Exchange and Intune.
• Backup Management: Monitor Backup Software, ensuring backups are completed successfully and addressing basic recovery tasks as needed.
• Workstation Support: Resolve common hardware, software, and connectivity issues for client workstations, escalating more complex problems to Level 3 Support.

Technical and personal skills required

• Minimum of 2 years in a Level 2 Support role, preferably within a Managed Service Provider environment.
• Proficiency with firewalls, including basic rule management and network troubleshooting.
• Knowledge of Windows Server and Hyper-V, including virtual machine management and monitoring.
• Familiarity with network infrastructure, including VLAN configuration and wireless network support.
• Experience with Microsoft 365, particularly in user management and email configuration.
• Basic experience with VoIP systems and backup software is advantageous.
• Strong ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
  Strong documentation skills, ensuring all work is accurately recorded and accessible for future reference.

 Benefits

• Hybrid work environment
• Work closely with some of Australia’s leading clubs and golf venues
• Be part of a growing MSP with strong industry partnerships
• Gain exposure to diverse clients and cutting-edge technologies

About The Position

One of our operating companies, Lancom, is looking for a Senior Accountant to join their team in Auckland.

You will be a hands-on Senior Accountant to step into a true right-hand role to an experienced CFO in a private equity-backed, high-growth technology business.

This role offers a clear pathway to Financial Controller as the business scales.

Responsibilities

• Month-end close and general ledger integrity
• Journals, reconciliations, invoicing & intercompany
• NZ tax & statutory compliance (GST, PAYE, FBT, Income Tax)
• Year-end audit management
• Business Partnering
• Payroll and transactional support 
• Cashflow, forecasting & CFO support
• Process improvement in a fast-growing environment

Skills required

• 3-5 years’ experience in a commercial accounting role.
• CA / CPA qualified (or close to completion)
• Strong commercial accounting and month-end fundamentals
• Confident owning outcomes in a fast-paced business
• Tech / managed services experience a plus
• Experience in technology, managed services, or complex operational environments advantageous.
• High attention to detail with a strong sense of ownership and accountability.
• Commercially curious and confident
• A continuous improvement mindset with a willingness to roll up your sleeves.

Benefits

• Flexible working arrangements, 1 day WFH
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Health insurance

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

COO - Role Overview:

Lyra Technology Group is actively seeking candidates to join the leadership team of one of our newly acquired businesses headquartered in the Gold Coast. We are seeking strong operators that thrive in a hands-on environment, make smart trade-off decisions between growth and profitability, and inspire high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions across the business.
• Oversee operations, ensuring clients receive consistent, high-quality managed IT services with strong adherence to service commitments and customer satisfaction scores.
• Drive operational efficiency across the technical teams by refining workflows, ticketing processes, and escalation procedures.
• Evaluate and optimize the company's technology stack, vendor relationships, and tooling to improve margins and service quality.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Ground priorities and growth initiatives in data, tracking key MSP metrics such as ticket volume, resolution times, utilization rates, and recurring revenue per client.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field (MBA a plus).
• Track record of success in an operational leadership role, ideally within a technology, IT services, or service-based business (MSP experience a plus but not required).
• Strong people management skills including hiring, development, and performance management of teams.
• Resourceful and hands-on; comfortable operating in a small business environment and jumping in where needed.
• Excellent communication and client relationship skills, with the ability to translate technical concepts for non-technical stakeholders.
• Data-driven mindset with experience implementing, tracking, and acting on key operational KPIs.
• Proven experience in an SMB management or senior leadership role is a strong plus.

Base compensation range for this role is $150,000 - $175,000.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

CEO - Role Overview:

Lyra Technology Group is seeking a CEO who is ready to step up and drive organic EBITDA growth and recurring revenue at a small operating company. The ideal candidate thrives in a hands-on environment, makes smart trade-off decisions between growth and profitability, and inspires high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions.
• Drive revenue growth through effective sales strategies, client relationship management, and building a high-performing sales and marketing team.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Streamline processes, ensure compliance, and maintain a strong focus on quality and efficiency.
• Ground priorities and growth initiatives in data, tracking key metrics across new customers, retention, pricing, and cross-sell/upsell.

Requirements:

• Bachelor's degree (MBA a plus)
• Proven track record of revenue generation on a limited budget, with a focus on new logo acquisition
• Strong P&L management and financial budgeting experience
• Background in people management including hiring, development, and performance management
• Experience in SMB general management or senior leadership (MSP, SaaS or services experience a plus)
• Resourceful, scrappy, and willing to roll up sleeves on both strategic and day-to-day challenges
• Excellent communication, problem-solving, and leadership skills

You will also have the opportunity to work closely with, learn from, and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders, entrepreneurs who have built companies over decades, and seasoned operators with deep industry and functional expertise.

Base compensation range is $200,000 - $250,000 with annual bonus potential and long-term incentives.

About The Position

One of our operating companies, REDD, is looking for a Business Development Representative to join their team in Brisbane.

As a Business Development Representative, you will be at the forefront of our sales engine, engaging potential clients, generating new opportunities and driving pipeline growth. You will work closely with a high-performing sales team and receive the training, tools and support needed to succeed in a fast-paced, rewarding environment.

Responsibilities: 

• Identify and engage key decision-makers across target organisations
• Generate new business opportunities through outbound outreach (phone, email, LinkedIn)
• Book high-quality meetings for Account Executives, contributing directly to revenue growth
• Collaborate with the sales and growth teams to refine messaging and outreach strategies
• Manage and track activity in CRM (HubSpot, Salesforce, or similar)
• Bring creativity and personality to your outreach while following a proven sales process

Skills required

• 2+ years’ experience in a BDR or sales role
• Previous IT sales experience highly desirable  
• Strong prospecting, cold calling and lead qualification skills
• Familiarity with tools like LinkedIn Sales Navigator and ZoomInfo is desirable
• Comfortable using CRM systems and Microsoft Office
• Excellent communication skills with a natural ability to build rapport
• Resilient, self-motivated, and driven to exceed targets

Benefits

• AUD $85K–$105K (inclusive of super) + commission structure
• Clear progression pathway to Business Development Manager 
• Ongoing training, coaching and career development
• Hybrid working 
• Monthly team events with Club REDD
• Supportive, high-energy team culture