About The Position

One of our operating companies, Secom Technology, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.

As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.

Responsibilities

• Client Support & Ticket Management
• Troubleshooting & Issue Resolution
• Escalation & Collaboration
• Customer Experience & Communication
• System Monitoring & Maintenance
• Documentation & Continuous Improvement

Skills

• 1–2 years’ experience in a Service Desk / Helpdesk / IT Support role
• Strong understanding of Windows 10/11 and Microsoft 365
• Experience with Active Directory and user account management
• Exposure to ticketing systems (e.g. ConnectWise or similar)
• Basic understanding of networking (DNS, DHCP, Wi-Fi)

Desirable

• Experience in an MSP environment
• Exposure to RMM tools
• IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
• Familiarity with VMware or Hyper-V environments

Benefits

• Hybrid working environment
• Work with leading Australian clubs and golf venues
• Join a growing MSP with strong industry partnerships
• Exposure to diverse clients and modern technologies

Lyra Tech Group is looking for a Forward Deployed AI Engineer to work directly inside our clients' businesses — rolling up your sleeves to design, build, and deploy AI-powered solutions that create real operational impact. You won't be sitting behind a desk writing specs; you'll be on-site at small and mid-size businesses diagnosing inefficiencies, earning stakeholder trust, and shipping production-grade AI agents, automated workflows, and engineering solutions that change how these organizations run. This is a hands-on, client-facing engineering role built for someone who is as comfortable presenting to a business owner as they are writing Python.

Your work as a Forward Deployment AI Engineer will include several components:  

•    Client Acquisition & Relationship Management: Identify, engage, and secure new business opportunities through
•    Embed directly with clients to discover operational pain points, map workflows, and identify high-ROI opportunities for AI and automation
•    Design and build AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar — including tool-use, memory, and multi-agent orchestration patterns
•    Develop AI-powered workflows that integrate with clients' existing systems (CRMs, ERPs, cloud platforms, communication tools, etc.)
•    Engineer automation solutions across areas such as document processing, data extraction, reporting, customer communication, and internal operations
•    Own the full delivery lifecycle — from scoping and architecture to build, testing, handoff, and lightweight documentation
•    Train and enable client teams to maintain and iterate on solutions post-deployment
•    Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders
•    Contribute internally by codifying reusable components, playbooks, and delivery templates that scale across the practice

Our ideal Forward Deployment AI Engineer has the following qualifications:

•    Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field
•    Must be legally authorized to work in the United States without employer sponsorship 
•    2+ years of professional experience in software engineering, AI/ML engineering, or a technical consulting role
•    Working proficiency in Python and familiarity with REST APIs and cloud services
•    Hands-on experience building with LLM APIs (OpenAI, Anthropic, Gemini, or similar)
•    Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and agentic workflow patterns
•    Ability to work independently in ambiguous, fast-moving client environments
•    Strong communication skills — you can explain a vector database to a CFO without losing them
•    Willingness to travel regularly to client sites in the Chicagoland area (estimated 40–60%) 

Preferred
•    Experience with workflow automation platforms (Zapier, Make, n8n, or similar)
•    Familiarity with vector databases (Pinecone, Weaviate, Chroma) and embedding pipelines
•    Exposure to low-code/no-code tools alongside custom-code solutions
•    Prior client-facing, consulting, or forward-deployed engineering experience
•    Experience working with SMB clients across industries such as professional services, healthcare, logistics, or retail

Who Thrives in This Role
You're a builder who gets energy from solving real problems for real people. You're not waiting for perfect requirements — you ask good questions, form a hypothesis, and get something in front of stakeholders fast. You're comfortable being the most technical person in the room for one hour and a junior learner the next. You care about the outcome, not just the code.

The targeted salary for this role is $120,000-$150,000 per year and will operate out of the Naperville office on a hybrid basis.

Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.

The Director of Client Success is a pivotal leadership role responsible for the entire lifecycle of client evolution—from the strategic roadmap to the technical implementation. You will oversee two critical verticals: the vCIO Organization (Client Strategy) and the Projects Organization (Technical Delivery). Your mission is to ensure that the "promises" made during strategic planning are successfully "delivered" by the engineering team. You will be responsible for client retention, project revenue, resource utilization, and ensuring a seamless feedback loop between strategy and execution.

Your work as a Director of Client Success has several components: 

Departmental Leadership & Alignment
•    Foster a high-performance culture focused on technical accuracy and client advocacy.
•    Develop and refine standard operating procedures (SOPs) for the handoff from vCIO roadmapping to Project Scoping and delivery.
•    Serve as the executive escalation point for high-level client issues regarding strategy alignment or project outcomes.

Client Strategy (vCIO Oversight)
•    Ensure vCIOs are conducting effective Strategic Business Reviews (SBRs) that result in actionable, budgeted IT roadmaps.
•    Challenge the vCIO team to elevate their impact beyond standard lifecycle management, pushing for digital transformation initiatives.
•    Review client satisfaction metrics and retention rates, proactively addressing at-risk accounts.
•    Define and enforce performance KPIs for the vCIO and project teams.

Service Delivery (Projects Execution & PMO)
•    Oversee the Project Management Office (PMO) to ensure projects are delivered on time, within scope, and on budget.
•    Manage resource capacity planning to prevent talent burnout while maximizing billable hours.
•    Review and approve Scopes of Work (SOWs) to ensure technical feasibility and profitability before they are presented to clients.
•    Enforce quality assurance standards for critical implementations (cloud migrations, server deployments, security rollouts).

Our ideal Director of Client Success has the following qualifications:

Experience:
•    7+ years of experience in the IT Managed Services (MSP) industry is required. 
•    3+ years of leadership experience managing technical teams, account management teams, or professional services.
•    Previous experience as a vCIO or Project Director is highly preferred.

Skills:
•    Deep understanding of the MSP business model (how Strategy drives Projects). 
•    Proficiency with PSA tools and quoting platforms. 
•    Strong financial acumen (understanding P&L, margins, and labor burden). 
•    Ability to translate complex technical concepts into business value for clients. 

Personal Attributes: 
•    The Strategist: You can look at a client's business goals and understand exactly what technology is required to get them there. 
•    The Executor: You understand that a strategy is only as good as its implementation. 
•    The Diplomat: You can navigate the natural tension between "what the client wants" and "what the engineering team can deliver”.

The target salary for this role is $160,000-$175,000 per year and will operate in a hybrid model out of the New York City office. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

About The Position

One of our operating companies, Centrered IT, is looking for a Support Analyst to join their team in Canberra.

As a Support Analyst, L2, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognise the impact of identifying root cause analyse and on-the-spot fixes.

Responsibilities:

• Provide Level 2 technical support for escalated issues, ensuring timely resolution and high-quality service delivery.
• Assist in maintaining and supporting core infrastructure, including servers, Microsoft 365, backup solutions, patching, and system updates.
• Support the implementation and maintenance of secure ICT environments, following established security practices and guidelines.
• Install, configure, and troubleshoot network and infrastructure equipment (firewalls, routers, switches, and related technologies).
• Perform problem analysis and contribute to root cause investigations, working within Incident, Problem, and Change Management processes.
• Collaborate with senior engineers and other teams to resolve complex technical issues and improve service delivery.
• Provide responsive and professional support to clients via remote, onsite, and on-call support as required.
• Maintain accurate documentation, including tickets, system configurations, and knowledge base articles.
• Contribute to continuous improvement by identifying recurring issues and suggesting practical enhancements.

Skills required

• 2–4 years’ experience in IT support
• Certificate III in Information Technology (or equivalent experience).
• Experience supporting Microsoft 365 environments.
• Exposure to Azure environments (desirable).
• Experience with Windows 10 / 11 administration and support.
• Strong troubleshooting and incident resolution skills.
• Good communication skills and attention to detail.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Willingness to learn and develop technical skills, with the ability to support and share knowledge with team members.

Benefits

• Work from home up to 2 days per week
• Dedicated professional development time
• Monthly team lunch provided

About The Position

One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane.

In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.

You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention.

Responsibilities

• Own and grow strategic relationships with key enterprise clients
• Develop and execute account plans focused on customer outcomes and value realisation
• Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
• Drive renewals, expansion opportunities, and long-term account growth
• Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes
• Act as the escalation point and advocate for clients during critical incidents

Skills required

• 5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
• Background in MSP, IT services, cloud, or enterprise technology environments
• Strong commercial acumen with the ability to connect technical delivery to business value
• Confident engaging and influencing senior stakeholders
• Structured, proactive approach with strong ownership mindset

Benefits

• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Opportunity to shape how strategic clients experience technical services

About The Position

One of our operating companies, Secom Technology, is looking for a Networking and Field Engineer to support their customers in and around Sydney.

As a Networking and Field Engineer, you will play a key role in designing, implementing and optimising IT infrastructure solutions for a wide range of clients. The position requires a strong emphasis on security, system resilience and network performance, as well as excellent problem-solving abilities and a genuine commitment to customer satisfaction.

Responsibilities:

• Design, implement, and optimise network infrastructure to ensure high availability, scalability, and security.
• Evaluate emerging technologies to enhance performance, improve resilience, and strengthen cybersecurity.
• Take a holistic approach to infrastructure by assessing client environments and providing improvement recommendations to the Technical Operations Manager.
• Deliver expert-level support and diagnostics for complex issues across server infrastructure, switching, wireless, and firewall environments.
• Deploy and configure Windows and macOS desktop environments, Windows Server, VMware hypervisors, enterprise Wi-Fi, and next-generation firewalls.
• Provide remote and on-site IT system design, implementation, and support tailored to client business requirements.
• Maintain accurate documentation of infrastructure, network topologies, and key configurations, including photographic records of critical components.
• Communicate clearly, professionally, and promptly with clients during incidents and service delivery.
• Support software testing and collaborate with development teams on integration and deployment.
• Manage cybersecurity across client networks, including endpoint protection and perimeter security.
• Maintain accurate time tracking, job records, and completion of daily service logs.

Technical skills required

• 3-5 years of experience as either Senior Network Field Engineer / Technical Lead / Project Engineer or Technical Account Manager
• Proficiency with RMM platforms (e.g. ConnectWise, N-able).
• Strong knowledge of networking protocols, and WAN/LAN/VPN design, along with cybersecurity best practices.
• Experience deploying and maintaining infrastructure across Windows, macOS, Unix, and Linux environments.
• Strong understanding of wireless technologies, firewall configuration, and endpoint protection.
• Experience with server and client architecture, virtualisation (VMware/Hyper-V), and disaster recovery planning.
• Familiarity with mobile device management (MDM) and remote connectivity solutions
• Strong documentation, troubleshooting, and diagnostic capabilities.

Personal skills:

• Excellent communication and presentation skills.
• Self-motivated, with the ability to work both independently and collaboratively.
• Strong analytical thinking and effective time management skills.
• Demonstrated ability to lead or mentor technical teams is highly desirable
• Commitment to continuous learning and professional development.
• Microsoft certifications and other industry-recognised qualifications are highly regarded
• Willingness to travel to client premises as required.

Benefits

• Fuel card, tolls and car allowance provided
• Work closely with some of Australia’s leading clubs and golf venues
• Be part of a growing MSP with strong industry partnerships
• Gain exposure to diverse clients and cutting-edge technologies

About The Position

One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.

The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.

You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.

Responsibilities

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBR's and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities
• Manage the full customer lifecycle (onboarding, renewal, expansion)
• Partner with Sales, Delivery and Finance for aligned execution
• Act as the customer advocate, especially during critical issues

Skills required

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Confident influencing senior stakeholders
• Structured, proactive and outcome-focused
• IT services, cloud, or complex customer environment experience

Benefits

• Flexible working arrangements 
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• A collaborative, down-to-earth culture that values learning and improvement
• Health insurance

Field Technician– Altourage, a Lyra Technology Group company 

We are seeking a highly skilled and driven Field Technician to join our team. As a Field Technician, you will provide on-site technical support and troubleshooting for clients' IT infrastructure, often handling issues that cannot be resolved remotely. You are responsible for a wide range of tasks, including hardware and software installations, network troubleshooting, and resolving complex technical issues escalated from Tier 1 support. The Field Technician plays a crucial role in building and maintaining client relationships, documenting their work, and contributing to the overall success of the MSP's service.

About Altourage…

Altourage is a leading managed services provider specializing in IT and cybersecurity solutions. With a diverse clientele spanning financial services, professional services, as well as other sectors, they are committed to delivering top-notch technology solutions tailored to our clients' unique needs.

Your work as a Field Technician has several components:

On-site Appointments

• Preparing for and executing all on-site appointments with a demeanor that upholds and strengthens our core mission statement
• Identifying important client-initiated scope changes unrelated to your original appointment deliverables, and handing them off to our remote support team in a way that prevents client care situations
• Maintaining your Altourage-provided on-site toolkit

Queue and Ticket Management

• Working with your team to support your clients by ensuring that your tickets are handled according to Altourage best practices
• Managing your calendar and workload to respond to requests within our contractual SLA requirements
• Recognizing and informing the Service Desk Queue Manager and Support Manager when you are at your limit to handle incoming requests so they can react and maintain our SLA commitments
• Correctly accounting for your time and properly documenting on your assigned tickets, as well as updating our internal documentation according to best practices
• Properly prioritizing and escalating tickets, client care situations and potential sales opportunities in a timely manner

Client Management

• Treating our clients and your team with professionalism, respect, patience and care
• Maintaining excellent communication with clients and your team to ensure tickets are properly handled and clients are well-informed of the ticket progress
• Retaining technical and client personality knowledge required to provide excellent customer service for your preferred clients

Technology Management

• Handling responsibilities associated with in-office equipment inventory for internal Altourage and external client use or resale
• Reading, learning, and mastering all relevant best practice documentation for your position, including ticket management, technology and security standards and time tracking
• Staying current with our technology standards, tools and methods, as well as with their underlying technologies
• Abiding by Altourage’s security and confidentiality requirement

Our ideal Field Technician has the following qualifications:

• Basic or fundamental Microsoft 365 admin experience
• Basic or fundamental networking experience with some exposure to SonicWall or Meraki
• Work out of our NYC office 5x a week and commute to client appointments in NYC and other boroughs + Long Island and NJ (driver's license is a huge plus)
• Exceptional client care skills - confidence, great verbal and written grammar, extremely personable

Nice to haves but not requirements

• Strong 365 admin experience (2-4 years)
• Strong networking experience specifically with Meraki hardware and administration
• Prior experience with an MSP
• Technical Expertise - Strong understanding of IT solutions, including cloud computing, network infrastructure, cybersecurity, enterprise software, and IT support services. Ability to assess, design, and implement solutions that address complex client challenges.

The target salary for this role is $60,000-$65,000 per year and will operate mainly five days a week in the New York City office. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

About The Position

One of our operating companies, Secom Technology, is looking for a Helpdesk Support Engineer, Level 2 to support their team in Kingsgrove, Sydney.

As a Helpdesk Support Engineer, Level 2, you will play a key role in our technical support team, working directly with clients to resolve a wide range of IT issues. This position is ideal for someone looking to build on their foundational skills while gaining hands-on experience across networking, Windows Server, backups, and end-user support.

You’ll manage support requests, collaborate with Level 1 Engineers to resolve more complex issues and help ensure client systems remain secure and reliable. The role offers strong opportunities for technical growth and career progression within a supportive, forward-thinking team.

Responsibilities:

Respond to client IT support requests via phone and email, delivering clear, timely resolutions in line with Service Level Agreements (SLAs).

Build and maintain strong client relationships through effective communication and a high standard of customer service

• Network Troubleshooting: Assist in managing and resolving issues related to network configurations, including VLAN setup and basic firewall rules.
• Server & Virtualization: Support Windows Server environments with Hyper-V, including tasks such as monitoring, basic VM management, and assisting in replication tasks.
• Unified Communications: Provide support for VoIP systems, including setup and troubleshooting basic issues related to call routing and device configurations.
• Microsoft 365 Support: Assist with user management, email configurations, and basic troubleshooting within Microsoft 365, including Exchange and Intune.
• Backup Management: Monitor Backup Software, ensuring backups are completed successfully and addressing basic recovery tasks as needed.
• Workstation Support: Resolve common hardware, software, and connectivity issues for client workstations, escalating more complex problems to Level 3 Support.

Technical and personal skills required

• Minimum of 2 years in a Level 2 Support role, preferably within a Managed Service Provider environment.
• Proficiency with firewalls, including basic rule management and network troubleshooting.
• Knowledge of Windows Server and Hyper-V, including virtual machine management and monitoring.
• Familiarity with network infrastructure, including VLAN configuration and wireless network support.
• Experience with Microsoft 365, particularly in user management and email configuration.
• Basic experience with VoIP systems and backup software is advantageous.
• Strong ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
  Strong documentation skills, ensuring all work is accurately recorded and accessible for future reference.

 Benefits

• Hybrid work environment
• Work closely with some of Australia’s leading clubs and golf venues
• Be part of a growing MSP with strong industry partnerships
• Gain exposure to diverse clients and cutting-edge technologies

IT Project Consultant -Lyra Technology Group
 
Lyra Technology Group is seeking an IT Project Consultant for one of their operating companies, TechVoo.  As an IT Project Consultant, you'll play a critical role in expanding our client base. We are looking for a tech-savvy professional who thrives in a fast-paced environment and is passionate about helping businesses optimize their technology infrastructure.

About TechVoo…

At TechVoo, we are dedicated to providing positive experiences for everyone we work with. Our foundation is built on fostering an environment of mutual respect, where every individual’s contribution is valued. We prioritize honest communication, ensuring that transparency and trust are at the heart of every interaction. We embrace opportunities to teach, learn, and grow, both as a team and as individuals. We are committed to recognizing and celebrating the achievements of those around us, and we actively seek ways to acknowledge the hard work and dedication of our people.

Your work as an IT Project Consultant will include several components:  

•    Identify, engage, and secure new business opportunities through outbound prospecting, networking, and referrals in commercial markets.
•    Consult with clients to understand their low voltage wiring needs, including structured cabling, security systems, AV setups, and network installations.
•    Conduct discovery meetings and assessments to understand client pain points. Collaborate with technical teams to develop proposals that align with client goals and budgets.
•    Develop and present customized proposals for project-based solutions
•    Collaborate with project managers and technical teams to ensure accurate scope and execution.
•    Manage sales pipeline using CRM tools (e.g., Salesforce or similar), track progress against KPIs, and provide accurate forecasts to leadership.
•    Attend industry events and networking functions to promote TechVoo’s services.
•    Meet or exceed monthly and quarterly revenue targets.

Our ideal IT Project Consultant has the following qualifications:

•    Proven experience in sales, preferably with a consultative approach to selling IT services.
•    Strong understanding of managed IT services, cloud services, and cybersecurity.
•    Excellent communication, presentation, and negotiation skills.
•    Ability to build and maintain strong client relationships.
•    Proficiency with CRM software.
•    Self-motivated, goal-oriented, and able to work independently
•    Bachelor’s degree in Business, Marketing, or a related field preferred

The targeted salary for this role is $75,000 per year plus commission. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

One of Lyra's operating companies, Lazorpoint, is looking for a talented and diligent IT Project Engineer to join their team!

About Lazorpoint
Lazorpoint’s mission is to empower middle-market businesses by maximizing the value of their 
technology investments. We deliver comprehensive, modern IT services that drive real business 
outcomes. We are a growth-focused Managed Service Provider (MSP) based in Cleveland, Ohio, 
and we take pride in building a team of sharp, driven, and consistently curious engineers who 
thrive in a client-facing, project-driven environment.

The Role
We are seeking an experienced IT Project Engineer to join our team in Cleveland, Ohio. This is a 
fully onsite role. You will work directly with clients and internal teams to design, lead, and 
deliver complex IT projects across a wide range of technologies.
If you have experience delivering projects in an MSP environment, you understand the pace, 
accountability, and technical rigor this role requires. That background is foundational to this 
position and central to how we build our team.

What You Will Do
• Consult with clients to assess requirements and recommend technically sound, businessaligned solutions
• Lead small project teams or serve as a senior engineer within larger project 
engagements
• Manage and deliver projects across Microsoft platforms, cloud infrastructure, 
virtualization, networking, storage, backup and recovery, and security
• Guide and mentor junior team members, sharing expertise and raising the technical bar 
across the team
• Conduct IT environment discovery and assessments for new and existing clients
• Lead infrastructure projects tied to mergers and acquisitions, new location buildouts, 
and cloud migrations (including Microsoft 365)
• Design and implement centralized computing solutions 
• Architect and deploy server virtualization and data center solutions
• Design and implement backup and disaster recovery solutions that meet client business 
continuity requirements
• Travel locally to client sites as needed

What We Are Looking For
Experience - Required:
• 5+ years of project delivery and engineering experience within a Managed Service 
Provider (MSP). This experience is essential, and candidates without MSP project 
delivery backgrounds are unlikely to be a strong fit.
• 5+ years of hands-on experience with the Microsoft platform (Active Directory, Azure, 
Microsoft 365, Windows Server, etc.)
• Demonstrated ability to independently lead and execute IT projects from scoping 
through delivery
Experience - Preferred:
• Prior mid-market or IT consulting experience
• Solutions Architect experience
• Cyber security experience
• Technical certifications (Microsoft, Cisco, Dell, VMware, CompTIA, etc.) are a plus
Skills and Attributes:
• Strong client-facing communication skills with the ability to translate complex technical 
concepts for non-technical stakeholders
• Internally motivated with a track record of delivering high-quality outcomes 
independently and as part of a team
• Organized, analytical, and comfortable managing competing project priorities
• Genuine commitment to client service and client experience
• A degree in a technology or business-related field is preferred

Location Requirement
This is a full-time, onsite role based in our Cleveland, Ohio office, with regular engagement at 
local client sites. The position requires consistent in-person collaboration and client presence. 
Candidates must be local to the Cleveland area or willing to relocate. Remote or hybrid work 
arrangements are not available.

Salary: $80,000-$120,000

Let's Talk
If you have experience leading and executing IT projects in an MSP environment and are looking 
for a role where your technical judgment and client presence matter, we would like to hear from 
you. This position offers the opportunity to own projects end to end, work directly with clients, 
and be part of a team that values quality, accountability, and long-term outcomes.

We are seeking a highly skilled and driven MSP Project Engineer to join our team. As a MSP Project Engineer you will join our team and lead the implementation of client-facing technical projects across the New York City area. This role is ideal for someone who thrives in a fast-paced MSP environment, is comfortable working on-site with clients, and has a deep understanding of multi-tenant support, project execution, and modern IT infrastructure.  You will be responsible for designing, deploying, and upgrading systems across a wide range of client environments. This includes servers, networking, cloud platforms, cybersecurity solutions, and endpoint technologies

About Altourage…

Altourage is a leading managed services provider specializing in IT and cybersecurity solutions. With a diverse clientele spanning financial services, professional services, as well as other sectors, they are committed to delivering top-notch technology solutions tailored to our clients' unique needs.

Your work as a MSP Project Engineer has several components: 

• Function as a hands-on, technical element of client project delivery, including but not limited to:
  • Client onboardings and offboardings
  • Network installations and migrations
  • Windows server-to-server or server-to-cloud migrations
  • Office builds and moves
  • MDM/MAM + Conditional Access implementation
• Collaborate with project managers and account teams to provide regular updates and create and update documentation.
• Function as an escalation point for resolution of project issues.
• Travel to client sites across NYC and surrounding area for installations, assessments, and hands-on technical work (estimated 50–75%).
• Communicate clearly with clients, acting as a technical expert and trusted advisor.

Our ideal MSP Project Engineer has the following qualifications:

• 3-5+ years IT MSP experience including a minimum of 2+ years of hands-on project engineering experience (mandatory).
• Strong experience implementing IT infrastructure projects from design through completion.
• Proficiency with Microsoft 365, Azure, Windows Server, AD, and common MSP toolsets (RMM, PSA).
• Solid understanding of CCNA-level networking
• Ability to work independently and on multiple projects simultaneously.
• Excellent written and verbal communication
• Strong aptitude for time and note entry within a PSA.
• Understanding of predictive and hybrid project methodologies, including roles, responsibilities, and work breakdown structure (WBS)
• Located in or near New York City and able to comfortably travel to client sites as required

Preferred requirements:

• Relevant technical certifications (e.g., Microsoft, CompTIA, Cisco, PMI).
• Specific experience with: Microsoft Azure, 365, and SharePoint
• Meraki Networking
• Windows Server
• Modern security principals – MFA, SSO, Conditional Access, MDM, MAM
• ConnectWise PSA

The target salary for this role is $90,000-$100,000 per year and will operate in a hybrid model out of the New York City office. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

About The Position

One of our operating companies, REDD, is looking for a Business Development Representative to join their team in Brisbane.

As a Business Development Representative, you will be at the forefront of our sales engine, engaging potential clients, generating new opportunities and driving pipeline growth. You will work closely with a high-performing sales team and receive the training, tools and support needed to succeed in a fast-paced, rewarding environment.

Responsibilities: 

• Identify and engage key decision-makers across target organisations
• Generate new business opportunities through outbound outreach (phone, email, LinkedIn)
• Book high-quality meetings for Account Executives, contributing directly to revenue growth
• Collaborate with the sales and growth teams to refine messaging and outreach strategies
• Manage and track activity in CRM (HubSpot, Salesforce, or similar)
• Bring creativity and personality to your outreach while following a proven sales process

Skills required

• 2+ years’ experience in a BDR or sales role
• Previous IT sales experience highly desirable  
• Strong prospecting, cold calling and lead qualification skills
• Familiarity with tools like LinkedIn Sales Navigator and ZoomInfo is desirable
• Comfortable using CRM systems and Microsoft Office
• Excellent communication skills with a natural ability to build rapport
• Resilient, self-motivated, and driven to exceed targets

Benefits

• AUD $85K–$105K (inclusive of super) + commission structure
• Clear progression pathway to Business Development Manager 
• Ongoing training, coaching and career development
• Hybrid working 
• Monthly team events with Club REDD
• Supportive, high-energy team culture

About The Position

Requirements

Expected Outcomes

Compensation & Benefits

 Help Desk Technician (Tier 1-2) – Lyra Technology Group  

Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy, in Lisle, Illinois. This individual will be responsible for supporting clients through their helpdesk system, owning tickets from start to finish, and serving as a professional and reliable face of the company. 

About Lyra… 

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.   

About Network IT Easy… 

Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL. They specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. 

Externally, their focus is delivering exceptional support and being a true partner to their clients. Internally, they value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 “Best Workplaces in Illinois.” 

Your work as a Help Desk Technician will include the following duties:   

• Monitor and actively work tickets within a helpdesk queue.
• Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
• Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.
• Maintain and update client documentation when changes are made or outdated information is identified.
• Represent the company professionally — treat every client issue as if it were your own.
• Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member 

Our ideal Help Desk Technician has the following qualifications: 

• 1+ year experience working for a Managed Services Provider (Required)
• Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
• Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred
• Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
• Excellent written and verbal communication skills
• Strong problem-solving ability with a clear sense of ownership and accountability
• Ability to work both independently and collaboratively
• Associate/Bachelor’s Degree in related field or equivalent experience preferred 

Benefits Overview: 

• 401(k) with company matching
• Medical, dental, and vision insurance (with telehealth)
• Life insurance and disability coverage (short- and long-term)
• Unlimited paid time off
• Weekly DoorDash meal benefit
• Rewards and recognition program
• Certification bonuses and professional growth opportunities 

The targeted base compensation for this role is $50-65,000 per year and will operate on a hybrid basis out of Lisle, IL after the training period (on-site required during the training period, approximately 45 days). Relocation is not provided, and candidates must currently reside in or near Lisle, IL (60532). 

We believe that technical skills can be taught — ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you!