What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

COO - Role Overview:

Lyra Technology Group is actively seeking candidates to join the leadership team of one of our newly acquired businesses headquartered in the Gold Coast. We are seeking strong operators that thrive in a hands-on environment, make smart trade-off decisions between growth and profitability, and inspire high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions across the business.
• Oversee operations, ensuring clients receive consistent, high-quality managed IT services with strong adherence to service commitments and customer satisfaction scores.
• Drive operational efficiency across the technical teams by refining workflows, ticketing processes, and escalation procedures.
• Evaluate and optimize the company's technology stack, vendor relationships, and tooling to improve margins and service quality.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Ground priorities and growth initiatives in data, tracking key MSP metrics such as ticket volume, resolution times, utilization rates, and recurring revenue per client.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field (MBA a plus).
• Track record of success in an operational leadership role, ideally within a technology, IT services, or service-based business (MSP experience a plus but not required).
• Strong people management skills including hiring, development, and performance management of teams.
• Resourceful and hands-on; comfortable operating in a small business environment and jumping in where needed.
• Excellent communication and client relationship skills, with the ability to translate technical concepts for non-technical stakeholders.
• Data-driven mindset with experience implementing, tracking, and acting on key operational KPIs.
• Proven experience in an SMB management or senior leadership role is a strong plus.

Base compensation range for this role is $150,000 - $175,000.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

Operating Executive - Role Overview:

Lyra Technology Group is seeking an Operating Executive who is ready to step into a leadership position and drive organic EBITDA growth and recurring revenue at a small operating company. The ideal candidate thrives in a hands-on environment, makes smart trade-off decisions between growth and profitability, and inspires high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions.
• Drive revenue growth through effective sales strategies, client relationship management, and building a high-performing sales and marketing team.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Streamline processes, ensure compliance, and maintain a strong focus on quality and efficiency.
• Ground priorities and growth initiatives in data, tracking key metrics across new customers, retention, pricing, and cross-sell/upsell.

Requirements:

• Bachelor's degree (MBA a plus)
• Demonstrated technical proficiency across IT infrastructure, cloud solutions, help desk operations, AI solutions, and/or cybersecurity, with the ability to evaluate and oversee the work of a technical team and provide hands-on support when operational needs demand it.
• Background in people management including hiring, development, and performance management.
• Experience in IT services (ideally an MSP) servicing SMB clients.
• Resourceful, scrappy, and willing to roll up sleeves on both strategic and day-to-day challenges.
• Excellent communication, problem-solving, and leadership skills.

You will also have the opportunity to work closely with, learn from, and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders, entrepreneurs who have built companies over decades, and seasoned operators with deep industry and functional expertise.

The base compensation for this role is targeted at $175,000 and will include annual bonus and long-term incentives.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

CEO - Role Overview:

Lyra Technology Group is seeking a CEO who is ready to step up and drive organic EBITDA growth and recurring revenue at a small operating company. The ideal candidate thrives in a hands-on environment, makes smart trade-off decisions between growth and profitability, and inspires high-performing teams.

Responsibilities:

• Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions.
• Drive revenue growth through effective sales strategies, client relationship management, and building a high-performing sales and marketing team.
• Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
• Streamline processes, ensure compliance, and maintain a strong focus on quality and efficiency.
• Ground priorities and growth initiatives in data, tracking key metrics across new customers, retention, pricing, and cross-sell/upsell.

Requirements:

• Bachelor's degree (MBA a plus)
• Proven track record of revenue generation on a limited budget, with a focus on new logo acquisition
• Strong P&L management and financial budgeting experience
• Background in people management including hiring, development, and performance management
• Experience in SMB general management or senior leadership (MSP, SaaS or services experience a plus)
• Resourceful, scrappy, and willing to roll up sleeves on both strategic and day-to-day challenges
• Excellent communication, problem-solving, and leadership skills

You will also have the opportunity to work closely with, learn from, and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders, entrepreneurs who have built companies over decades, and seasoned operators with deep industry and functional expertise.

Base compensation range is $200,000 - $250,000 with annual bonus potential and long-term incentives.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

Head of Operations - Role Overview:

The Head of Operations is a hands-on leadership role responsible for managing the day-to-day technical operations of one of Lyra's recently acquired operating companies. This individual will lead a small, high-performing team across help desk support, service delivery, and client account management. The ideal candidate combines strong operational instincts with technical fluency and a genuine commitment to client satisfaction. This is a pivotal role for someone who thrives in a fast-paced, entrepreneurial environment and is energized by building scalable processes from the ground up.

Responsibilities:

Technical Operations & Service Delivery

• Oversee all aspects of technical service delivery, including help desk operations, incident management, escalation procedures, and SLA compliance.
• Monitor and improve key operational metrics such as ticket response time, resolution rate, first-call resolution, and client satisfaction scores.
• Develop, document, and continuously refine standard operating procedures (SOPs) for recurring service processes.
• Manage vendor relationships and coordinate with third-party technology partners to ensure seamless service integration.
• Evaluate and recommend tools, platforms, and technologies that enhance operational efficiency and service quality.

Team Leadership & Development

• Directly manage a team of up to 10 technical and operational staff, including help desk technicians, system administrators, and service coordinators.
• Set clear performance expectations, conduct regular one-on-ones, and deliver timely coaching and feedback.
• Foster a collaborative, accountable team culture rooted in continuous improvement and professional development.
• Lead hiring, onboarding, and training efforts as the team scales to meet client demand.

Customer Success & Account Management

• Serve as a senior point of contact for key client accounts, building strong relationships and ensuring high levels of satisfaction and retention.
• Conduct regular business reviews with clients to assess service performance, identify opportunities, and proactively address concerns.
• Collaborate with sales and leadership on client renewals, upsell opportunities, and expansion strategies.
• Translate client feedback into actionable operational improvements.

Strategic & Organizational Leadership

• Partner with the CEO to define and execute operational strategy aligned with overall business objectives.
• Identify and mitigate operational risks, including capacity constraints, process bottlenecks, and client delivery gaps.
• Contribute to annual planning, budgeting, and resource allocation for the operations function.
• Champion a culture of data-driven decision-making and operational transparency.

Requirements:

• 5+ years of progressive experience in managed services or technology service delivery, with at least 2 years in a leadership or management role.
• Demonstrated experience managing a small team in a fast-moving, resource-constrained environment.
• Solid understanding of IT service management frameworks (ITIL, ITSM) and common MSP/IT services tooling (e.g., ConnectWise, Autotask, Datto, or similar PSA/RMM platforms).
• Proven ability to manage client relationships and contribute to customer success outcomes.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with cloud platforms (Microsoft 365, Azure, AWS) and modern IT infrastructure.
• Experience with CRM or customer success platforms (e.g., HubSpot, Salesforce, Gainsight) is a plus.
• Background in process improvement methodologies (Lean, Six Sigma, or similar) is preferred.

Base compensation range is targeted at $110,000 - $130,000 with annual bonus potential.