Later
Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
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Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
About this position:
Later is looking for a Vice President of Revenue Operations to own and transform the operational engine behind our go-to-market business: Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and our Dev & Integrations team. You'll own the operating model, the infrastructure, and the evolution of how Later sells, markets, serves clients, and manages a growing creator ecosystem driving $2.4B+ in verified commerce.
This is an executive role with a dual mandate. Half the job is running the business. You're accountable for pipeline mechanics, forecasting, territory design, lead routing, renewal operations, and the cross-functional processes that keep a high-growth company moving, supported by an experienced team that executes the work. The other half is transforming it: evaluating and modernizing our tech stack, redesigning processes that have outgrown their original design, and leveraging AI to make the function, and the business, meaningfully faster.
You'll report to the SVP & Head of AI Operations as their operational counterpart, with the latitude and expectation to reshape how revenue operations works at Later. You'll manage a team of experienced operators across six sub-functions, including other Directors and senior managers. Later is in the middle of a company-wide AI transformation, and this role sits at the center of it. Beyond adopting AI tools, you'll be expected to bring your own point of view on how AI changes the way a revenue operations function works, and to lead that change for your team and the teams you support.
Later's operating model is evolving and we need a VP who can run the current business while actively building the next version of how it operates.
What you'll be doing:
Run Revenue Operations
- Be accountable for the end-to-end operational infrastructure across Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and Dev & Integrations, leading the team that delivers
- Own outcomes for pipeline mechanics, forecasting, territory design and assignment, lead routing, and deal operations across enterprise, mid-market, and growth segments
- Drive accountability for renewal and expansion operations across the client lifecycle, partnering closely with Client Services and Creator Success
- Establish and maintain the operational cadence (weekly performance reviews, monthly business reviews, quarterly planning cycles) with rigor and consistency
- Serve as the senior operational partner to the CRO, CMO, CFO, and cross-functional leadership on go-to-market execution
- Own revenue enablement strategy, ensuring sellers and go-to-market teams have the tools, content, training, and operational support to perform at their best
- Represent revenue operations at the executive table and in board-level operational narrative
Transform How We Operate
- Be accountable for the tech stack (Salesforce, HubSpot, Clay, ChiliPiper, Nooks, Chorus, and more).
- Evaluate what's working, what's redundant, and what needs to changeDrive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities
- Champion the redesign of processes that have scaled past their original design, from lead-to-opportunity handoffs through campaign operations workflows
- Drive adoption of AI-powered workflows, automations, and agent-assisted processes that accelerate the team and the functions it supports
- Partner with the Director of Enterprise Data to ensure operational systems feed clean, structured data into the business intelligence and AI infrastructure layers
- Develop and own a forward-looking operations roadmap that aligns to company OKRs and the broader AI transformation strategy
Lead the Team
- Manage and develop three direct reports: a Principal RevOps Manager, a Director of Creator Operations, and a Head of Sales Enablement, each with established teams and domain expertise
- Own the operating model for revenue operations, including org design, hiring roadmap, and how the function evolves as the business scales
- Set clear priorities across six sub-functions running concurrent workstreams in a fast-moving environment
- Build a culture of operational excellence, intellectual curiosity, and continuous improvement
- Set strategic direction while staying close enough to the work to unblock problems, pressure-test decisions, and maintain credibility with your team
What you bring:
- 10+ years of progressive experience in revenue operations, sales operations, or business operations at a SaaS, marketplace, or technology company
- 5+ years leading operations functions at the senior manager, director, or VP level, including experience managing other managers and directors (manager-of-managers scope)
- Prior experience as a VP or senior-most operations leader at a high-growth technology company, or clear readiness to step into that level of responsibility
- Deep expertise across the full RevOps stack: pipeline management, forecasting, territory design, lead routing, renewal operations, and marketing operations
- Experience in revenue enablement: building or overseeing the programs, content, and operational support that make go-to-market teams effective
- Proven experience evaluating, implementing, and rationalizing technology platforms. You've made hard calls about what to consolidate, migrate, or retire
- Hands-on proficiency with Salesforce at an advanced level; experience with HubSpot, marketing automation, and sales engagement platforms
- Demonstrated use of AI tools in your operational work: concrete examples of building workflows, automations, or analyses using AI (Claude, ChatGPT, agent frameworks, or equivalent), beyond theoretical interest
- Strong financial acumen. Comfortable with bookings forecasting, ARR/MRR modeling, and unit economics
- Experience operating across multiple segments (enterprise, mid-market, SMB/growth) and multiple GTM motions
- Executive presence and exceptional stakeholder management across C-suite, board, sales, marketing, and services teams
- A bias for action and comfort with ambiguity in a high-growth, fast-evolving environment
Nice to have:
- Experience in influencer marketing, creator economy, marketplace, or affiliate/performance marketing
- Familiarity with creator-side operations (HubSpot, creator lifecycle management, GMV attribution)
- Track record of building or scaling a Dev & Integrations or systems team within an operations function
- Experience with AI automation platforms (Gumloop, Zapier AI, or equivalent) and building agent-assisted operational workflows
- Background operating in a PE-backed or pre-IPO environment with board-level reporting expectations
- Experience with data enrichment and prospecting tools (Clay, ZoomInfo, or equivalent)
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$190,000–$220,000 USD
*Co-op team members, independent contractors, and freelancers are not eligible for company benefits.
#LI-Hybrid #LI-Remote
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Ready to apply?
Apply to Later
Revenue Operations Manager - Customer Operations
Share this job
Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
About this position:
We’re looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/ Execution
Revenue Accountability & Performance Intelligence
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Operational Process Design & Customer Infrastructure
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Systems & Enablement
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
- Ensure data integrity and system hygiene across the customer and campaign lifecycle.
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
- Create documentation and enablement resources so teams can effectively use the systems and processes you build.
Team / Collaboration
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
What success looks like:
Within your first 6–12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
- A pipeline-to-capacity forecasting model that provides Services with 30–60–90 day visibility into incoming demand.
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
- A unified customer health measurement framework—built in partnership with your RevOps counterparts—that works across all brand product lines.
- Recognition as the go-to expert for “how did we do?” and “what’s coming?” questions across the Services organization.
What you bring:
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
- An analytical mindset with the ability to translate data into insight—and insight into action.
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
- Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist.
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Remote
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Ready to apply?
Apply to Later
Revenue Operations Manager - Customer Operations
Share this job
Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
About this position:
We’re looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/ Execution
Revenue Accountability & Performance Intelligence
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Operational Process Design & Customer Infrastructure
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Systems & Enablement
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
- Ensure data integrity and system hygiene across the customer and campaign lifecycle.
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
- Create documentation and enablement resources so teams can effectively use the systems and processes you build.
Team / Collaboration
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
What success looks like:
Within your first 6–12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
- A pipeline-to-capacity forecasting model that provides Services with 30–60–90 day visibility into incoming demand.
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
- A unified customer health measurement framework—built in partnership with your RevOps counterparts—that works across all brand product lines.
- Recognition as the go-to expert for “how did we do?” and “what’s coming?” questions across the Services organization.
What you bring:
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
- An analytical mindset with the ability to translate data into insight—and insight into action.
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
- Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist.
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Remote
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Ready to apply?
Apply to Later
Revenue Operations Manager - Customer Operations
Share this job
Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
About this position:
We’re looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/ Execution
Revenue Accountability & Performance Intelligence
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Operational Process Design & Customer Infrastructure
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Systems & Enablement
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
- Ensure data integrity and system hygiene across the customer and campaign lifecycle.
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
- Create documentation and enablement resources so teams can effectively use the systems and processes you build.
Team / Collaboration
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
What success looks like:
Within your first 6–12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
- A pipeline-to-capacity forecasting model that provides Services with 30–60–90 day visibility into incoming demand.
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
- A unified customer health measurement framework—built in partnership with your RevOps counterparts—that works across all brand product lines.
- Recognition as the go-to expert for “how did we do?” and “what’s coming?” questions across the Services organization.
What you bring:
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
- An analytical mindset with the ability to translate data into insight—and insight into action.
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
- Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist.
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Remote
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Ready to apply?
Apply to Later
Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.
Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.
About this position:
We’re looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.
What you'll be doing:
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/ Execution
Revenue Accountability & Performance Intelligence
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Operational Process Design & Customer Infrastructure
- Design, document, and continuously improve the workflows that move customers from sale through delivery completion.
- Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
- Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Systems & Enablement
- Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
- Ensure data integrity and system hygiene across the customer and campaign lifecycle.
- Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.
- Partner with central RevOps and Systems teams on platform enhancements, integrations, and automation.
- Create documentation and enablement resources so teams can effectively use the systems and processes you build.
Team / Collaboration
- Act as a trusted operational partner to Services, Client Success, Sales, and Finance leaders.
- Facilitate alignment across teams by creating shared metrics, processes, and operating rhythms.
- Communicate clearly and proactively to ensure stakeholders understand performance, risks, and upcoming capacity constraints.
What success looks like:
Within your first 6–12 months, success in this role will look like:
- A documented, reliable Sales-to-Services handoff process with clear validation criteria and strong adoption across teams.
- Campaign efficiency and effectiveness reporting that is trusted by Services leadership, Finance, and the executive team.
- A pipeline-to-capacity forecasting model that provides Services with 30–60–90 day visibility into incoming demand.
- Measurable improvements to delivery efficiency and/or margin performance driven by operational process improvements.
- A unified customer health measurement framework—built in partnership with your RevOps counterparts—that works across all brand product lines.
- Recognition as the go-to expert for “how did we do?” and “what’s coming?” questions across the Services organization.
What you bring:
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
- Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
- An analytical mindset with the ability to translate data into insight—and insight into action.
- Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
- Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
- Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist.
- Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
How you work:
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation:
We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.
Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.
Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
Salary Range:
$ 130,000 - 140,000 USD
#LI-Hybrid
Where we work:
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
Ready to apply?
Apply to Later