Overview

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviors.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Overview

Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviours to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

1. In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
2. Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
3. Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
4. Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
5. Promote and display teamwork across all zones to ensure the customer’s journey is seamless
6. Manage and resolve customer relations issues
7. Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
8. Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
9. Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
10. Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
11. Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
12. Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Wage Range: $18-$19 per hour

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Manager, Facilities

Location: Columbus, Ohio (Onsite)

Company Overview

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.

We are seeking an experienced Manager, Facilities, to manage and elevate our facilities’ function during an exciting phase of growth and operational expansion.

Position Overview

The Manager, Facilities will serve as the facilities leader for retail in North America, overseeing all core repair & maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, maintenance emergencies, and day-to-day ticket management.

Key Responsibilities:

• Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are delivered
• Develop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safety
• Ensure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazards
• Develop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessary
• Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trained
• Promote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiatives
• Negotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularly
• Serve as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developments
• Demonstrate working knowledge of lease terms, common area maintenance and blueprints
• Receive, verify, and process invoices/payments for services rendered within payment terms and accounting procedures
• Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirements
• Measure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicators
• Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments
• May have one or more direct reports to hire, coach, lead and develop.

Qualifications

• Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred
• 5+ years of experience in facilities management or a related field
• Strong understanding of facilities maintenance, building systems, and safety regulations
• Proficient in facilities management software and Microsoft Office Suite
• Certifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plus
• Demonstrated ability to operate independently in a lean environment
• Ability to influence across all levels of the business
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High level of integrity and discretion

COMPANY OVERVIEW

POSITION SUMMARY

The Accountant is responsible for the increasingly complex activities across store inventory, sales audit, accounts receivable, fixed assets,  inventory, revenue, accruals and other areas including the maintenance of a complete and accurate general ledger and the resultant financial reports.  Related duties include ensuring ledger entries and account reconciliations are prepared correctly and timely.  This position assists in month-end; quarter-end and year-end closing process and will be responsible for assisting in reporting, analytics and forecasts/budgets.  The Accountant will report to the Manager of Financial Reporting or accounting operations. 

RESPONSIBILITIES           

Must possess ability to:

• Prepare journal entries
• Reconcile and maintain balance sheet accounts
• Perform financial analysis and generate conclusions and recommendations
• Ensure compliance to GAAP and company departmental standards and controls
• Comply with legal and ethical standards
• Follow up on all outstanding issues on a timely basis
• Maintain excellent customer service with internal and external partners
• Assist with special projects and department goals
• Proactively identify areas of opportunity /weakness and recommend solutions

QUALIFICATIONS

• One to five years of related financial analysis, audit or accounting experience 
• Understanding of GAAP
• Ability to prepare work timely and accurately
• Excellent verbal and written communication skills
• Strong problem solving skills
• Interest in advancement
• Proficiency in Microsoft Excel and large-scale accounting systems preferred

EDUCATION      

• Bachelor's Degree in Finance or Accounting 

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers; Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Vue d'ensemble

Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.

Rôle et responsabilités

• En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.

• Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.

• Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.

• Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.

• Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.

• Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.

• Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.

• Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.

• Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.

• Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.

• Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.

Qualifications

• Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.

• Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.

• Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.

• Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.

• Elles possèdent de l'expérience en gestion ou en supervision.

• Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.

• Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.

• Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.

Aperçu

Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.

Rôles et responsabilités

• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.

Compétences

• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci

Aperçu

Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.

Rôles et responsabilités

• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.

Compétences

• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Company Overview

Regent’s Retail Services Group (RSG) is a shared operational infrastructure that supports Regent’s portfolio of retail businesses, including La Senza, Club Monaco, Escada, and Drybar. RSG is designed to provide centralized, best-in-class functional expertise that enables Regent’s brands to focus on growth, transformation, and long-term value creation.

Regent is a global private equity firm focused on acquiring complex and underperforming businesses and driving their exponential growth through operational improvements and strategic capital deployment. Regent’s portfolio spans retail, consumer, media, and industrial sectors, with a strong emphasis on hands-on operational leadership.

Position Overview

Regent’s Retail Services Group (RSG) is seeking an experienced Director of HR and Recruiting to lead and oversee all aspects of human resources for RSG and its supported retail businesses. This is a full-stack HR leadership role responsible for building, operating, and continuously improving core HR functions while serving as a trusted advisor to senior leaders and business partners.

Based in Columbus, OH, this role will own end-to-end HR strategy and execution for RSG, including employee relations, HR systems, compliance, communications, organizational planning, and talent-related processes. The HR Director will play a critical role in enabling scalable growth, operational rigor, and a high-performance culture across Regent’s retail platform.

Key Responsibilities

• Serve as the senior HR leader for RSG, acting as a strategic business partner and trusted advisor to executive leadership and functional leaders
• Provide expert guidance on company policies, employee relations, performance management, and employment practices
• Own and continuously improve core HR processes, including onboarding, offboarding, performance reviews, compensation planning, and employee lifecycle management
• Lead employee relations matters, including investigations, issue resolution, performance management, and corrective actions
• Oversee benefits administration and vendor relationships, ensuring competitive, compliant, and cost-effective programs
• Manage and optimize HR systems and data (HRIS), ensuring data integrity, reporting accuracy, and scalable processes
• Ensure compliance with all federal, state, and local employment and labor laws; partner with legal as needed
• Partner with Talent Acquisition and lead workforce planning, recruiting strategies, and organizational growth needs
• Provide input and leadership on organizational design, workforce planning, and change management initiatives
• Develop and deliver clear, effective internal HR communications in partnership with leadership
• Support leaders in building high-performing teams through coaching, feedback, and development initiatives
• Maintain high standards of confidentiality, professionalism, and judgment in all HR matters

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 8+ years of progressive HR experience, including leadership responsibility across multiple HR disciplines
• Proven experience operating as a full-scope HR leader in a multi-site or multi-business environment
• Strong working knowledge of employee relations, compensation, benefits, performance management, and organizational development
• Demonstrated experience with HRIS platforms (experience with ADP, Workday, or similar systems preferred)
• Comprehensive knowledge of federal, state, and local employment and labor laws
• Ability to partner effectively with senior leaders while managing competing priorities across multiple stakeholders
• Strong judgment, discretion, and ability to handle sensitive and complex employee matters
• Highly organized with exceptional attention to detail and execution focus
• Excellent written and verbal communication skills
• Self-starter with a hands-on mindset and comfort operating in fast-paced, evolving environments

Compensation and Benefits

• Salary range: $120,000-130,000 + discretionary bonus
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k) participation.
• Additional perks: Health Savings Account (HSA), Short/Long-Term Disability, Life Insurance, Commuter Benefits, and Employee Discount Programs.

Vue d'ensemble

Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.

Rôle et responsabilités

• En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.

• Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.

• Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.

• Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.

• Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.

• Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.

• Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.

• Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.

• Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.

• Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.

• Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.

Qualifications

• Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.

• Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.

• Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.

• Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.

• Elles possèdent de l'expérience en gestion ou en supervision.

• Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.

• Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.

• Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.

La Senza is empowering women worldwide to feel sexy and confident every day with fashion lingerie at an incredible value. With nearly 200 stores in 15 countries, La Senza is the global destination for the hottest lingerie.

Reporting to the Controller, the Senior Accountant offers an exciting opportunity to work in a fast-paced and dynamic work environment in the retail industry. The successful candidate must possess well-rounded accounting background and experience, along with strong analytical and general ledger knowledge. The primary responsibilities will be to perform all detailed general ledger accounting functions and analysis for all channels.
This is a Columbus, OH Office-based position.

Essential Duties & Responsibilities: 

The Senior Accountant’s responsibilities include, but are not limited to:

• Performing the day-to-day activities related to the monthly, quarterly and annual closes:  
• Initiating journal entries by compiling and analyzing account information
• Preparing accruals associated with key accounts 
• Preparing monthly income statements and balance sheets
• Reconciling and analyzing balance sheet and income statement accounts
• Partnering with FP&A to perform close activities and review/understand key drivers of the results
• Liaising on Accounts Payable and Accounts Receivable matters
• Helping to implement and enforce accounting policies and best practices
• Helping prepare and consolidate various ad hoc analyses, reports, and data requests 

You are someone who … 

• Enjoys working in a growth/start-up mindset
• Can fill gaps where needed and run into open field
• Aspires for continuous improvement 
• Strives to figure out and implement best practices 
• Tackles special projects between the busy periods

You must have … 

• BS in Accounting required; MBA a plus, CPA or individual sitting for the CPA Exam preferred
• 3-5 years of accounting experience with progressive growth
• Proficiency working in Microsoft Office, particularly Excel
• Ability to interact with all levels of the organization 
• Strong time-management skills, and ability to adhere to tight deadlines during the month-end close process
• Strong analytical and detail-oriented background
• Microsoft D365 experience a plus 
• Retail experience a plus

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Vue d'ensemble

Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.

Rôle et responsabilités

• En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.

• Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.

• Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.

• Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.

• Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.

• Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.

• Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.

• Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.

• Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.

• Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.

• Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.

Qualifications

• Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.

• Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.

• Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.

• Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.

• Elles possèdent de l'expérience en gestion ou en supervision.

• Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.

• Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.

• Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Le rôle de la chef de boutique adjointe consiste à soutenir la chef de boutique dans la direction de l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La chef de boutique adjointe stimule les ventes et le rendement des ventes à l'heure par associée en soutenant la chef de boutique par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.

Rôles et responsabilités

• Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise. • Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.

• S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.

 • Gérer et résoudre les problèmes liés aux relations avec la clientèle.

• Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.

 • Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.

• Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise. • Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.

• Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives. • Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.

 • Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité.

• Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.

 • Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.

 • Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.

• S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.

• Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire.

• S'assurer que l'entretien ménager et l'entretien général sont correctement effectués. 

• Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Position Overview

La Senza is seeking a Visual Merchandising Lead. This role will create and execute the Visual Merchandising Strategy and provide thought-partnership to ensure that we meet our sales expectations and bring growth opportunities in Canada. The Visual Merchandising lead has significant cross-functional collaboration with Merchandising, Creative, and Store Operations.

Responsibilities

• Lead product presentation planning for all seasonal floor sets and account for variances across store prototypes.
• Collaborate on new stores & renovations to ensure departments expand/contract in a consistent manner which minimizes variances across the fleet.
• Determine signage needs and integrate into presentations, brief Signage and Brand Creative teams on requests.
• Oversee the creation of floorset documents for in-store execution in collaboration with Visual Coordinator.
• Create a visual floorset strategy and collaborate with cross-functional partners on execution details ie: hours, assets, delivery timelines
• Bring new ideas to keep evolving our visual merchandising strategies to reflect trends in the marketplace and the evolving needs of our customer.
• Identify fixtures, accessories, props, and creative materials for displays for floorsets or seasonal presentations
• Understand the upcoming product & promotional plans to ensure these activities are reflected into the visual plans.
• Update visual standards and create training tools for stores to operationalize presentations across store prototypes. Provide ongoing training across field leadership & stores.
• Keep abreast of industry and market trends that will inform presentations and keep La Senza competitive and relevant in the ever-evolving retail landscape.
• Lead the seasonal mapping strategy, assessing store navigation, key investments in collaboration with DMs, signing off on all maps.
• Support stores with floorset execution, leverage time to train and coach store teams in collaboration with DMs. 

Skills

• A portfolio of work showcasing experience in concepting window concepts, and building visual presentations for fashion retailers.
• 5+ years of Visual Merchandising management experience with proven ability to train and develop others
• Ability to travel across Canada for training and store execution, as well as travel to Columbus, Ohio to collaborate with home office teams.
• Strong business management skills; demonstrated ability to lead important strategic initiatives and multi-task.
• Proven team management and leadership skills; can inspire and motivate teams to bring future state vision to life.
• Ability to source and execute store concepts include props and other elements to bring storytelling to life.
• Strong presentation skills required, with ablility to collaborate across all levels of the organization to achieve objectives.
• Adaptability to affect change in a rapid, read-and-react environment.
• High degree of integrity and confidence in one’s abilities as a business and visual leader.
• Thrives in a high growth, ambiguous environment with an entrepreneurial, can-do attitude.
• Excellent interpersonal skills supporting a team environment
• Bilingual English & French verbal communication; bilingual written communication an asset
• Proven track record for building brands and achieving outstanding results
• Open ability to work a flexible schedule that meets the business needs, including evenings and weekends
• Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator) and MS Office (Outlook, Excel, Word, Powerpoint)
• Some travel required for store visits & training and to home office – 10-20%.

This role reports to the VP Marketing and will manage one direct report.

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Aperçu

Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.

Rôles et responsabilités

• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.

Compétences

• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci

• Être bilingue est un atout majeur

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Overview

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviors.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Aperçu

Le rôle de la co-chef de boutique consiste à diriger l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La co-chef de boutique stimule les ventes et le rendement des ventes à l'heure par associée par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.

Rôles    et    responsabilités

• Créer un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif en tout temps et adopter les comportements de vente définis par l'entreprise.

• Attribuer les segments SVP (superviseure des ventes), en assurer l'exécution et mener l'équipe de gestion des ventes pour faire en sorte que les associées sont formées aux comportements de vente définis par l'entreprise.

 • Gérer et résoudre les problèmes liés aux relations avec la clientèle.

• Diriger la gestion du cycle de vie professionnelle des employées, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.

 • Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise.

 •  S'assurer de communiquer régulièrement l'information à toutes les personnes concernées.

• Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.

 • Connaître le processus de l'inventaire matériel ainsi que le développement et la mise en œuvre de la stratégie de la boutique en matière de réduction des pertes.

• S'assurer que les procédures d'exploitation universelles sont suivies, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité.

 • Faire en sorte que les stratégies de marchandisage visuel sont envoûtantes et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.

 • Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.

• Supporter la gestion du  budget de main-d'œuvre de la boutique ainsi que d'autres dépenses facultatives.

 • S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du guide de la marque.

 • Consolider les activités visant à assurer un environnement de travail sécuritaire.

 • S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.

 • Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise

Compétences

• Habileté de créer un service à la clientèle exceptionnel et à optimiser le modèle de vente de l'entreprise

• Capacité de déléguer, d’effectuer des suivis et de communiquer efficacement avec tous les paliers de l'entreprise

• Maîtrise de l'évaluation, de la formation, du perfectionnement et de la gestion du talent

 • Sens des affaires jumelé à de fortes capacités stratégiques et analytiques

 • Expérience antérieure de gestion ou de supervision

 • Souplesse dans ses horaires pour y inclure les soirs et les fins de semaine

• Capacité de gérer des priorités complexes et de même importance en faisant appel à son sens de la gestion du temps et de l'organisation

 • Attitude professionnelle qui renforce la marque et les normes de l'entreprise

Qualifications:

•  Expérience accrue en gestion dans le commerce de détail
• Leadership, communication, organisation et esprit d'analyse
• Organisation, polyvalence et capacité de gérer plusieurs projets à la fois
• Aptitude élevée en formation, formation continue et développement d'équipe
• Vendeuse étoile

Les avantages qui vous attendent:

• Régime modulable d'assurance médicaments, soins médicaux, soins dentaires et invalidité après 3 mois
• Rabais de 50% sur les achats en magasin
• Environnement de travail stimulant et dynamique
• Horaires flexibles
• opportunités de croissance

Salaire compétitif à discuter

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Aperçu

Nous cherchons un gestionnaire de compte principal dynamique et motivé par les résultats pour diriger la relance et l’expansion de nos marques — La Senza Canada et DIM Brands International sur le marché canadien de la vente en gros. Il s’agit d’une occasion intéressante de défricher de nouveaux horizons et de stimuler une croissance rentable.

Ce rôle, sous la direction de La Senza, met l’accent sur l’établissement et le développement de partenariats avec des comptes clés, notamment Amazon et les chaînes Big Box, les grands magasins, les pharmacies, les centres de vente en gros et les marchés en ligne, afin de stimuler la notoriété de la marque et les ventes au Canada.

Ce tout nouveau poste doit être occupé par une personne dotée d’une pensée stratégique, de solides compétences entrepreneuriales, d’une passion pour créer des liens et la capacité à réussir dans un environnement au rythme soutenu. Idéalement, cette personne est bilingue (anglais et français) et dispose d’une expérience avérée en gestion d’un compte clé dans le secteur de la vente en gros.

Principales responsabilités

Gestion de comptes clients

· Créer et développer des partenariats solides avec les comptes existants et de nouveaux comptes à l’échelle du Canada tout en établissant une proposition de valeurs gagnante pour toutes les parties.

· Agir à titre de personne-ressource principale pour les acheteurs, favoriser les relations collaboratives afin de favoriser la réussite mutuelle.

· Améliorer les relations avec les clients actuels et développer la distribution auprès de nouveaux comptes et canaux.

· Nouer de nouvelles relations en ciblant les marchés, canaux et clients clés; créer de la valeur et offrir un soutien exceptionnel.

Stratégie de vente et mise en œuvre

· Élaborer et mettre en œuvre un plan de ventes stratégique afin d’atteindre les cibles de rentabilité, de faire croître les activités commerciales.

· Déterminer et approfondir les nouvelles occasions d’affaires tout en faisant en sorte de demeurer en harmonie avec les buts de la marque.

· Analyser les données des ventes et les tendances du marché afin d’orienter la tarification, les collections et les stratégies promotionnelles.

· Déterminer les occasions auprès de nouveaux canaux commerciaux ainsi que les stratégies nécessaires pour les pénétrer et faire croître les ventes.

· Prendre soin des comptes continuellement pour assurer l’opportunité et l’exactitude des commandes.

Représentation de la marque

· Agir à titre d’ambassadeur de la marque pour La Senza et DIM Brands International; assurer la communication cohérente et du plus grand intérêt auprès de tous les comptes.

· Collaborer avec les équipes à l’interne pour élaborer et présenter des propositions personnalisées et des plans de mise en marché aux acheteurs.

Collaboration et préparation de rapports

· Travailler en étroite collaboration avec les équipes interfonctionnelles, notamment le marketing, le marchandisage, la chaîne d’approvisionnement, pour faire en sorte que les stratégies de compte soient mises en œuvre de manière homogène.

· Fournir des mises à jour régulières à la direction de la marque en ce qui a trait au rendement des ventes, aux occasions du marché et du progrès des comptes.

· En collaboration avec La Senza et DIM Brands International, tailler une offre pour le canal de la vente en gros au Canada.

Compréhension du marché

· Surveiller l’activité de la concurrence, les tendances du secteur et les préférences de la clientèle afin de cibler les occasions de croissance et les risques.

Qualifications

Expérience

· Compter de 8 à 10 années d’expérience en gestion d’un compte clé ou de vente en gros, préférablement dans les secteurs de la mode, des vêtements ou des biens de consommation.

· Réussite avérée en croissance de vente et en gestion de comptes principaux.

Aptitudes

· Solides compétences en création de relations et en négociation, avec une capacité éprouvée à influencer les acheteurs et les parties prenantes

· Excellentes compétences en planification stratégique, organisationnelle et en analyse

· Grande compétence dans l’utilisation des logiciels Word, Outlook, Excel et PowerPoint de Microsoft.

· Compétences exceptionnelles en communication, en anglais et en français (bilinguisme obligatoire)

· Sens aigu des affaires, compétences exceptionnelles en négociation, en orientation d’équipe, en leadership et en analyse

· Hautement autonome, capable de concrétiser de nouveaux partenariats en vente en gros, de la recherche aux dernières négociations

· Habileté avérée à fonctionner tant sur le plan stratégique qu’opérationnel

· Capacité à réaliser des présentations et des argumentaires de vente percutants

Qualités

· Tempérament entrepreneurial avec une passion pour faire croître et adapter une entreprise

· Autonomie, dynamisme, quête de résultats

· Capacité à travailler dans un environnement de type nouvelle entreprise et à gérer l’ambiguïté

· Mentalité de « chasseur », dossier à l’appui en matière de lancement et d’établissement de nouvelles entreprises

Formation

· Baccalauréat en affaires, en marketing ou dans un domaine connexe préféré

Pourquoi vous joindre à nous?

· Pour faire partie de la relance de marques emblématiques à l’héritage riche.

· Pour avoir l’occasion de façonner un nouveau rôle et d’avoir un impact significatif.

· Pour travailler directement avec la haute direction et participer à la prise de décisions stratégiques.

· Rémunération concurrentielle et avantages sociaux.

Rémunération : de 90 000 $ à 110 000 $ CAN par année, en plus de mesures incitatives en fonction des ventes et du rendement en matière de bénéfices.

Pour    faciliter    la    lecture    du    texte,    le    genre    féminin    est    utilisé    comme    genre    neutre    pour    désigner    aussi    bien    les    hommes    que    les    femmes.

Chef de boutique adjointe - Description de poste

Aperçu

Le     rôle     de     la     chef     de     boutique     adjointe     consiste     à     soutenir     la     chef     de     boutique     dans     la     direction     de    
l'exploitation     de     la     boutique     pour     assurer     un     service     à     la     clientèle     exceptionnel     et     stimuler     une    
croissance     hautement     rentable.     La     chef     de     boutique     adjointe    stimule     les     ventes     et     le     rendement     des    
ventes    à    l'heure    par    associée en    soutenant    la    chef    de    boutique    par    la    démonstration    et    l'enseignement    
des    comportements    de    vente    en    place    à    La    Senza,    et    ce,    afin    de    créer    une    culture    de    vente    à    rendement    
élevé    (CVRE)    au    sein    de    son    équipe.    De    plus,    elle    atteint    les    objectifs de    vente    établis    pour    les    boutiques.        
Elle    vit    nos    valeurs    et    adopte    des    comportements    qui    représentent    la    marque.

Rôles    et    responsabilités

• Soutenir    la    chef    de    boutique    en    créant    un    environnement    de    travail    axé    sur    l'assurance    d'un    service    
à    la    clientèle    exceptionnel    et    positif    et    adopter    les    comportements    de    vente    de    l'entreprise.
• Attribuer    les    segments SVP    (superviseure    des    ventes)    et    les    quarts    de    travail    à    l'équipe    de    gestion    
des    ventes.
• S'intégrer    à    l'équipe    de    gestion    des    ventes    en    formant    et    en    développant    les    associées    en    fonction    
des    comportements    de    vente    définis    par    l'entreprise.
• Gérer    et    résoudre    les    problèmes    liés    aux    relations    avec    la    clientèle.
• Appuyer le    recrutement,    l’embauche    et    le    processus    d’accueil    pour    assurer    que    la    boutique    se    
conforme    aux    directives    de    l’entreprise    en    matière    de    dotation    en    personnel.
• Soutenir    la    gestion    du    cycle    de    vie    professionnelle    des    associées    aux    ventes,    y    compris    l'évaluation,    
la    formation,    la    rétention,    le    développement    de    carrière,    la    planification    de    la    relève    et    la    
reconnaissance.
• Gérer    et    déléguer,    au    besoin,    l'exécution    de    toutes    les    initiatives    de    l'entreprise.
• Promouvoir    et    créer    un    environnement    de    travail    positif    et    résoudre    de    façon    efficace    les    problèmes    
liés    aux    relations    entre    associées.
• Appuyer    la    gestion    du    budget    de    la    main-d'œuvre,    des    taux    salariaux    ciblés    et    d'autres    dépenses    
facultatives.
• Soutenir    le    processus    de    l'inventaire    physique    et    les    autres    stratégies    de    la    boutique    dans    l'objectif    
de    réduire    les    pertes.
• Suivre    les    procédures    d'exploitation    universelles,    y    compris    celles    qui    concernent    les    dommages,    les    
transferts    de    marchandise    et    la    conformité.
• Faire    en    sorte    que    les    stratégies    de    marchandisage    visuel    sont    accrocheuses    et    que    les    normes    de    
présentation    visuelle    sont    atteintes    et    maintenues,    y    compris    l'identification    et    l'exécution    des    
stratégies    de    démarquage.
• Analyser    les    processus    opérationnels    et    créer    ou    communiquer    des    plans    d'action SMART    qui    
optimisent    les    résultats    et    assurent    une    exécution    efficace    de    l'ensemble    des    activités    d'exploitation.
• Soutenir    la    chef    de    boutique    par    la    création    de    calendriers    hebdomadaires et par    la    gestion    du    
budget    de    la    main-d'œuvre    et d'autres    dépenses    facultatives.
• S'assurer    que    les    processus    de    réapprovisionnement    sont    efficaces    et    que    la    surface    de    vente    est    
bien    garnie    de    tous    les    modèles,    couleurs    et    tailles,    conformément    aux    directives    du    Guide    de    la    
marque.
• Soutenir    et    renforcer    les    activités    visant    à    assurer    un    environnement    de    travail    sécuritaire.    
• S'assurer    que    l'entretien    ménager    et    l'entretien    général    sont    correctement    effectués.
• Diriger    avec    professionnalisme    en    adoptant    des    comportements    guidés    par    les    valeurs    de    
l’entreprise.

Compétences

• Habileté    de créer    un    service    à    la    clientèle    exceptionnel    et    à    optimiser    le    modèle    de    vente    de    
l'entreprise
• Capacité    de déléguer,    d’effectuer    des    suivis    et    de communiquer    efficacement    avec    tous    les    paliers    de    
l'entreprise
• Maîtrise    de    l'évaluation,    de    la    formation,    du    perfectionnement    et    de    la    gestion    du    talent
• Sens    des    affaires    jumelé    à    de    fortes    capacités    stratégiques    et    analytiques
• Expérience    antérieure    de    gestion    ou    de    supervision
• Souplesse    dans    ses    horaires    pour    y    inclure    les    soirs    et    les    fins    de    semaine
• Capacité    à    gérer    des    priorités    complexes    et    de    même    importance    en    faisant    appel    à    son    sens    de    la    
gestion    du    temps    et    de    l'organisation
• Attitude    professionnelle    qui    renforce    la    marque    et    les    normes    de    l'entreprise

les avantages qui vous attendent:

- Rabais de 50% sur la marchandise dès l'embauche

- Régime modulable d'assurances médicaments/ soins médicaux/ soins dentaires/ invalidité après 3 mois 

- environnement de travail dynamique

- Horaires flexibles

- Possibilité d'avancement de carrière

La Senza is a Canadian fashion retailer that sells women's lingerie and intimate apparel. The La Senza brand is currently owned by Regent which operates and owns La Senza stores in Canada and the United States and uses a franchise model for the operation of stores outside Canada and the United States.

Overview

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Aperçu

Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.

Rôles et responsabilités

• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.

Compétences

• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci

Overview

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Overview

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customer Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Overview

The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviors.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Vue d'ensemble

Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.

Rôle et responsabilités

• En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.

• Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.

• Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.

• Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.

• Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.

• Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.

• Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.

• Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.

• Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.

• Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.

• Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.

Qualifications

• Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.

• Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.

• Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.

• Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.

• Elles possèdent de l'expérience en gestion ou en supervision.

• Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.

• Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.

• Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.

Overview

Reporting to the District Manager, the Area Manager is responsible for leading the operational execution of a group of 3–8 stores, which may include maintaining leadership over their designated home store. This role plays a critical part in delivering exceptional customer experiences, driving profitable top-line sales growth, and cultivating a high-performance selling culture. The Area Manager champions our brand and values, fosters a culture of accountability and development, and inspires excellence across all store teams.

Role and Responsibilities

Leadership & Talent Development

· Attract, develop, and retain top talent by building high-performing teams and promoting a positive, engaging, and rewarding work environment.

· Foster strong team culture through coaching, recognition, and consistent performance management

· Model professionalism and leadership behaviors aligned with company values.

Sales & Customer Experience

· Analyze store performance and develop SMART action plans that drive results and align with business priorities.

· Ensure consistent selling behaviors and deliver a best-in-class customer experience through active coaching and store visits.

· Drive top-line sales through focused execution, talent development, and customer engagement strategies

Operational Excellence

· Ensure flawless execution of all operational activities, company initiatives, and compliance requirements.

· Maintain compelling visual merchandising and presentation standards, including effective sell-through strategies.

· Oversee workplace safety, store maintenance, and cleanliness to deliver a safe and productive environment.

Qualifications

· Minimum 5+ years of experience within the organization, including leadership roles.

· Proven success managing multiple stores with varying sales volumes.

· Minimum 1 year of experience leading a high-volume or high-profile store.

· Recognized as a key leadership partner within their district

OVERVIEW

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Overview

We are seeking a dynamic and results-driven Key Account Manager to lead the relaunch and expansion of our brands – La Senza Canada and DIM Brands International, within the Canadian wholesale market. This is an exciting opportunity to build a business from the ground up and drive its profitable growth.

Reporting directly to the Head of La Senza, this role will focus on building and growing partnerships with key accounts, including amazon and big box chains, department stores, pharmacies, wholesale clubs and online marketplaces, while driving brand awareness and sales growth in Canada. This is a remote position, with 30% travel within Quebec and Canada.

This brand-new role requires a strategic thinker with strong entrepreneurial skills, a passion for building relationships, and the ability to thrive in a fast-paced environment. The ideal candidate must be bilingual (English and French) and have a proven track record in key account management within the wholesale industry.

Key Responsibilities

Account Development & Management:

· Establish and grow strong partnerships with new and existing accounts throughout Canada, building win-win value proposition.

· Act as the primary point of contact for buyers, fostering collaborative relationships to drive mutual success.

· Enhance current relationships within our existing customer base and expand distribution to new accounts and channels.

· Develop new relationships by targeting key markets, channels, and customers, creating value and delivering exceptional support.

Sales Strategy & Execution:

· Develop and execute a strategic sales plan to achieve revenue profitability targets, growing the business from ground up.

· Identify and pursue new business opportunities, ensuring alignment with brand goals.

· Analyze sales data and market trends to inform pricing, assortment, and promotional strategies.

· Identify opportunities for new business channels and define strategies to penetrate and increase sales.

· Service accounts on an ongoing basis to ensure order timeliness and accuracy.

Brand Representation:

· Serve as a brand ambassador for La Senza and DIM, ensuring consistent and compelling messaging across all accounts.

· Collaborate with internal teams to develop and present customized proposals and marketing plans to buyers.

Collaboration & Reporting:

· Work closely with cross-functional teams, including marketing, merchandising, and supply chain, to ensure seamless execution of account strategies.

· Provide regular updates to Brand Leadership on sales performance, market opportunities, and account progress.

· In collaboration with La Senza & DIM, build a tailored offering for the wholesale channel in Canada.

Market Insights:

· Monitor competitive activity, industry trends, and customer preferences to identify growth opportunities and risks.

Qualifications

Experience:

· 8–10 years of experience in key account management or wholesale, preferably within the fashion, apparel, or consumer goods industries.

· Demonstrated success in growing sales and managing major accounts.

Skills:

· Strong relationship-building and negotiation skills with a proven ability to influence buyers and stakeholders.

· Excellent strategic planning, organizational, and analytical skills.

· Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.

· Exceptional communication skills in English and French (bilingualism is mandatory).

· Outstanding business acumen, negotiation skills, team orientation, leadership, and analytical capabilities.

· Highly self-motivated with the ability to execute new wholesale partnerships from research to final negotiations.

· Demonstrated ability to operate at both a strategic and operational level.

· Ability to deliver impactful presentations and sales pitches.

Attributes:

· Entrepreneurial mindset with a passion for growing and scaling a business.

· Self-motivated, proactive, and results oriented.

· Ability to thrive in a start-up-like environment and manage ambiguity.

· A “hunter” mentality with a proven track record in opening and building new businesses.

Education:

· Bachelor’s degree in business, Marketing, or a related field preferred.

Why Join Us?

· Be part of an exciting relaunch of iconic brands with a rich heritage.

· Opportunity to shape a brand-new role and make a significant impact.

· Work directly with senior leadership and contribute to strategic decision-making.

· Competitive compensation and benefits package.

Compensation: $90,000 - $110,000 CAD per year, with additional incentives based on sales and profit performance.

Le rôle de la chef de boutique adjointe consiste à soutenir la chef de boutique dans la direction de l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La chef de boutique adjointe stimule les ventes et le rendement des ventes à l'heure par associée en soutenant la chef de boutique par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.

 Rôles et responsabilités

 • Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise.

• Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.

 • S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.

 • Gérer et résoudre les problèmes liés aux relations avec la clientèle.

 • Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.

 • Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.

 • Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise.

 • Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.

 • Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives.

• Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.

• Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité

. • Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.

 • Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.

 • Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.

 • S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.

 • Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire

. • S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.

• Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise

Overview

La Senza seasonal sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.  They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.  

Role and Responsibilities:

•    Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
•    Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty 
•    Promote and display teamwork across all areas to ensure the customer’s journey is seamless
•    Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
•    Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
•    Understand, adhere to and reinforce brand standards 
•    Reinforce all activities related to providing a safe working environment 
•    Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
•    Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
•    Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards

Key Success Criteria:

•    Embraces the organization’s mission  
•    Meets defined availability criteria, including evenings, weekends and non-business hours
•    Ability to work as part of a team
•    A genuine desire to provide excellent customer service 
•    Excellent listening, organization and follow through skills 
•    Ability to connect with and relate to customers and build meaningful relationships 

Mandarin/Cantonese speaking an asset

Wage: $17.40/hour

Overview

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Overview

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards

Wage Range $20-22/hour