La Senza
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Overview
The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
- Manage and resolve customer relations issues
- Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the company values
Key Success Criteria
- Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Schedule flexibility to include evenings, weekends and non-business hours
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers; Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
Vue d'ensemble
Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.
Rôle et responsabilités
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En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.
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Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.
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Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.
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Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.
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Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.
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Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.
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Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.
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Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.
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Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.
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Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.
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Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.
Qualifications
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Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.
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Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.
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Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.
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Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.
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Elles possèdent de l'expérience en gestion ou en supervision.
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Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.
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Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.
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Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.
Ready to apply?
Apply to La Senza
Aperçu
Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.
Rôles et responsabilités
• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.
Compétences
• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci
Ready to apply?
Apply to La Senza
Aperçu
Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.
Rôles et responsabilités
• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.
Compétences
• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Aperçu
Les associées de La Senza offrent un service à la clientèle inégalé, captivant et axé sur la marque afin de fidéliser la clientèle et d'augmenter les ventes et les profits de façon constante. Elles stimulent leurs ventes personnelles et les ventes à l'heure par associée (VHPA), adoptent tous les comportements de vente attendus et démontrent l'ensemble des qualités exigées des associées aux ventes de La Senza. Elles incarnent nos valeurs et adoptent des comportements qui représentent la marque.
Rôles et responsabilités
• Mettre l'accent sur l'établissement de liens nouveaux et durables avec la clientèle et offrir une expérience de magasinage exceptionnellement satisfaisante. Promouvoir continuellement le modèle de vente de La Senza en démontrant confiance, passion et expertise pour la marque.
• Créer une expérience de magasinage sans effort, inspirante et productive en faisant preuve de connaissance sur les produits et en établissant des relations avec la clientèle pour améliorer l'expérience de magasinage. Fidéliser la clientèle et en effectuer le suivi.
• Promouvoir et démontrer le travail d'équipe dans toutes les aires de magasinage pour assurer un service à la clientèle sans failles.
• Traiter les transactions, les retours et les échanges avec précision et efficacité, et créer une impression durable auprès de la clientèle.
• Faire preuve d'une connaissance et d'une compréhension de la disponibilité des stocks et des demandes provenant de la clientèle, et fournir des renseignements ou des commentaires sur la marchandise à l'équipe de gestion des boutiques.
• Comprendre, adopter et renforcer les normes de la marque.
• Appuyer et consolider les activités visant à assurer un environnement de travail sécuritaire
• Rester sensibilisée à la prévention des pertes en soutenant une culture d'honnêteté et en faisant le lien entre le service à la clientèle, l'engagement des associées et les pertes
• Participer au regarnissage de la surface de vente en préparant la marchandise, et en s'assurant que les articles sont correctement étiquetés en fonction des démarques, des hausses de prix et des promotions
• Procéder au réapprovisionnement en respectant les normes établies pour que la boutique soit bien garnie, et s'assurer que les présentations visuelles sont entretenues selon les normes applicables.
Compétences
• Adhérer à la mission de l'entreprise
• Satisfaire aux critères de disponibilité, y compris les soirs, les fins de semaine et les heures de non activité commerciale.
• Être capable de travailler en équipe
• Posséder un désir réel de fournir un excellent service à la clientèle
• Démontrer une capacité d'écoute et des habiletés organisationnelles et de suivi exceptionnelles
• Savoir aborder la clientèle et bâtir des relations significatives avec celle-ci
Ready to apply?
Apply to La Senza
Vue d'ensemble
Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.
Rôle et responsabilités
-
En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.
-
Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.
-
Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.
-
Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.
-
Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.
-
Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.
-
Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.
-
Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.
-
Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.
-
Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.
-
Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.
Qualifications
-
Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.
-
Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.
-
Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.
-
Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.
-
Elles possèdent de l'expérience en gestion ou en supervision.
-
Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.
-
Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.
-
Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.
Ready to apply?
Apply to La Senza
Overview
The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
- Manage and resolve customer relations issues
- Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the company values
Key Success Criteria
- Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Schedule flexibility to include evenings, weekends and non-business hours
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
Vue d'ensemble
Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.
Rôle et responsabilités
-
En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.
-
Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.
-
Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.
-
Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.
-
Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.
-
Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.
-
Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.
-
Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.
-
Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.
-
Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.
-
Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.
Qualifications
-
Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.
-
Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.
-
Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.
-
Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.
-
Elles possèdent de l'expérience en gestion ou en supervision.
-
Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.
-
Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.
-
Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customer Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
Overview
The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
- Manage and resolve customer relations issues
- Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the company values
Key Success Criteria
- Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Schedule flexibility to include evenings, weekends and non-business hours
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
Le rôle de la chef de boutique adjointe consiste à soutenir la chef de boutique dans la direction de l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La chef de boutique adjointe stimule les ventes et le rendement des ventes à l'heure par associée en soutenant la chef de boutique par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.
Rôles et responsabilités
• Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise. • Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.
• S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.
• Gérer et résoudre les problèmes liés aux relations avec la clientèle.
• Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.
• Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.
• Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise. • Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.
• Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives. • Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.
• Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité.
• Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.
• Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.
• Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.
• S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.
• Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire.
• S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.
• Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Overview
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza
Vue d'ensemble
Les Détentrices de Clés aident l'équipe de gestion à diriger les efforts de vente et l'exécution opérationnelle de la boutique, assurent une expérience client exceptionnelle et augmentent la rentabilité des chiffres de ventes. Elles stimulent les ventes personnelles en démontrant et en accompagnant les comportements de ventes La Senza pour créer une culture de vente à haut rendement au sein de l'équipe et atteindre les objectifs de vente de la boutique. Elles sont responsables de leurs objectifs de vente personnels. Elles respectent nos valeurs et représentent la marque dans leurs comportements.
Rôle et responsabilités
-
En plus des responsabilités des associées des ventes, elles stimulent la croissance rentable des ventes en s'appropriant les segments.
-
Elles appuient l'équipe de gestion en créant un environnement qui vise à offrir de façon constante des expériences clients exceptionnelles et positives et démontrent les comportements de vente de l'entreprise.
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Elles soutiennent l'équipe de gestion par la fidélisation des employées en créant et en favorisant un environnement de travail sécuritaire et positif, en aidant efficacement à résoudre les problèmes en lien avec les associées à l'aide du modèle d'accompagnement de La Senza et aident dans l'exécution de toutes les initiatives de l'entreprise.
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Elles se concentrent à établir de nouveaux liens durables avec la clientèle, à offrir des expériences clients très satisfaisantes en partageant leurs connaissances sur les produits et en tissant des relations avec les clientes. Elles démontrent toujours le modèle de vente La Senza avec confiance, passion et expertise.
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Elles favorisent et affichent un travail d'équipe dans toutes les zones pour assurer que la visite des clientes soit sans failles.
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Elles aident l'équipe de gestion à créer et communiquer des plans d'action pour optimiser les résultats, exécuter les activités opérationnelles et maîtriser le budget de la main-d'œuvre et les dépenses.
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Elles sont responsables des procédures d'ouverture et de fermeture comme le traitement de la paperasse de fin de journée, la gestion de la caisse et la réconciliation des ventes quotidiennes.
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Elles suivent des procédures d'exploitation normalisées, y compris les articles endommagés, les transferts et autres items liés à la conformité, comme soutenir le processus d'inventaire matériel et d'autres stratégies de la boutique pour réduire les pertes.
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Elles s'assurent que les normes en matière de présentation visuelle sont respectées et maintenues, y compris l'identification et l'exécution des stratégies d'épuisement des stocks.
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Elles veillent à ce que les processus de réapprovisionnement soient efficaces et que la surface de vente soit remplie et offre tous les modèles, toutes les couleurs et toutes les tailles, conjointement avec l'exécution du Guide de la marque.
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Elles dirigent avec professionnalisme et leurs comportements sont orientés par les valeurs de l'entreprise.
Qualifications
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Elles ont la capacité de favoriser un environnement de service à la clientèle exceptionnel et d'optimiser le modèle de vente La Senza.
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Elles ont l'aptitude de déléguer, de faire le suivi et de communiquer efficacement avec tous les paliers de l'entreprise.
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Elles ont les compétences pour accompagner, perfectionner et travailler en partenariat avec l'équipe de gestion sur la gestion du rendement.
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Elles ont le sens des affaires accompagné de compétences stratégiques et analytiques.
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Elles possèdent de l'expérience en gestion ou en supervision.
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Elles font preuve de souplesse au niveau de leur horaire, pour inclure les soirées, les week-ends et les jours fériés.
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Elles ont la capacité de gérer des priorités complexes et concurrentes grâce à leurs compétences organisationnelles et de gestion de temps.
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Elles adoptent une attitude professionnelle qui renforce la marque et les normes de l'entreprise.
Ready to apply?
Apply to La Senza
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
Ready to apply?
Apply to La Senza