Keyfactor, Inc.
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
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Senior Solutions Architect II
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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Senior Solutions Architect II
Location: United States; Remote, EST or CST
Experience: Senior
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The Advanced Solutions Architect provides strategic leadership in designing and implementing solutions for large-scale projects. They drive innovation and thought leadership in customer engagements, collaborate closely with Sales teams on pre-sales activities, and serve as a key escalation point for complex technical issues.
Job Responsibilities
- Lead cross-functional teams in designing and delivering tailored solutions to meet customer requirements.
- Provide strategic leadership in designing and implementing solutions for large-scale projects.
- Drive innovation and thought leadership in customer engagements.
- Collaborate with Sales teams on pre-sales activities.
- Serve as a key escalation point for complex technical issues.
- Lead the design and architecture of enterprise-level solutions.
- Identify and mitigate risks in solution implementations.
- Actively contribute to the improvement of service delivery processes.
- Mentor and coach junior team members.
- Engage with customers to understand their business challenges and objectives.
- Represent the company at industry events and conferences.
Minimum Qualifications, Education, and Skills
- Bachelor's degree in Computer Science, Information Technology, or relevant field preferred; or equivalent experience.
- Solid knowledge in a technical, MSP, or software consulting capacity.
- Extensive knowledge of industry trends, company strategy, and cross-functional processes.
- Competent understanding of core networking and infrastructure fundamentals.
- Competent with Active Directory Certificate Services & Active Directory Federation Services.
- Competent with Unix/Linux.
- Competent in scripting development using various Microsoft tools (SQL, PowerShell, etc.).
- Competent in Public-Key Infrastructure (PKI), digital certificates, and cryptography.
- Competent with business application suites such as Microsoft 365.
- Ability to lead complex projects, drive strategic initiatives, and influence decision-making.
#LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
Ready to apply?
Apply to Keyfactor, Inc.
Technical Support Engineer
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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Technical Support Engineer
Location: United States; Remote, MST or PST
Experience: Mid Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Technical Support Engineer independently resolves complex technical issues and customer-reported incidents, ensuring continuity of customer operations and successful value realization. This role demonstrates strong technical judgment, effective customer communication, and consistent ownership of cases through resolution while contributing to team knowledge and continuous improvement.
Job Responsibilities
Customer Engagement & Support Excellence
- Serves as a primary technical point of contact for customers, proactively engaging via calls and written communication to diagnose issues, build trust, and maintain strong working relationships.
- Responds to customer inquiries within defined SLAs, prioritizing based on business impact and severity.
- Communicates technical information clearly and professionally, tailoring explanations to customer technical proficiency.
- Provides timely, accurate, and actionable updates aligned with incident severity and communication guidelines.
- Advises customers on product usage, configuration best practices, and operational recommendations to prevent future issues.
Case Ownership & Management
- Owns support cases end-to-end, maintaining accurate, concise, and technically detailed documentation within the support CRM system.
- Produces clear case summaries that document root cause, troubleshooting steps, and final resolution to support knowledge reuse.
- Collaborates effectively within SWARM models to resolve complex issues within SLA expectations.
- Analyzes logs, system behavior, and configurations to identify root causes and drive resolution.
Technical Problem Solving & Analysis
- Utilizes lab environments to reproduce customer issues, validate hypotheses, and test solutions.
- Troubleshoots the majority of cases independently using experience, documentation, internal tools, and external research.
- Identifies recurring or systemic issues and proactively recommends corrective or preventative improvements.
- Authors and contributes to internal and external knowledge base articles to reduce time to resolution and improve support scalability.
- Shares insights, lessons learned, and configuration guidance across the team to strengthen collective expertise.
Product & Domain Expertise
- Demonstrates strong working knowledge of supported products and underlying technologies, with the ability to mentor and assist peers.
- Resolves advanced and non-routine technical issues within assigned product areas.
- Applies domain expertise to evaluate complex environments, configurations, and integrations.
- Provides advanced guidance on product configurations, deployment patterns, and operational best practices.
- Maintains proficiency in key technical areas relevant to the role and applies that knowledge to real-world customer challenges.
Escalation & Incident Management
- Appropriately follows escalation procedures to ensure visibility, alignment, and timely resolution of high-impact or complex issues.
- Partners with Regional Managers and SWARM teams to drive resolution of challenging cases and major incidents.
- Builds and maintains lab environments as needed to replicate, diagnose, and resolve critical issues.
Cross-Functional Collaboration & Continuous Improvement
- Contributes to internal enablement through advanced training sessions and technical knowledge sharing.
- Identifies opportunities for process improvement and operational efficiency within the support function.
- Collaborates with leadership and cross-functional teams to improve tooling, workflows, and customer outcomes.
- Supports initiatives to simplify processes and improve overall support effectiveness.
Minimum Qualifications, Education, and Skills
- Bachelor’s degree or equivalent practical experience.
- 3+ years of hands-on technical support or engineering experience in a customer-facing environment.
- Proven ability to manage multiple customer cases with minimal oversight while maintaining high service quality.
- Strong customer communication skills, including the ability to confidently engage customers via phone and written channels.
- Demonstrated commitment to customer satisfaction and operational excellence.
- Log analysis and troubleshooting.
- Database fundamentals including SQL queries and table analysis.
- Linux operating systems.
- Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
Ready to apply?
Apply to Keyfactor, Inc.
Cloud Architect
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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Cloud Architect
Location: United States; Remote, EST or CST
Experience: Mid-Senior Level
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
Under the supervision of Cloud Architecture leadership, The Cloud Architect is responsible for architecting, designing, and validating both new cloud architectures, and enhancements to existing architectures.
Applicants must be legally authorized to work in the United States.
Responsibilities
- Design new scalable and highly available security focused multi-cloud international hosting solutions.
- Develop comprehensive platform modernization and migration strategies for existing IaaS/PaaS/Container Services environments.
- Work with Architecture teams to conduct proof of concept (POC) and implement the design in cloud-based environments.
- Optimize systems performance, troubleshoot systems problems, and analyze issues of a highly technical nature.
- Create solutions using automation tools such as Bicep and Ansible.
- Document current systems and draft and maintain policies, guidelines, and standard operating procedures.
- Develop test protocols and plans for testing new application versions within our cloud hosted environments.
- Troubleshoot application/database performance issues related to connectivity, access, and security.
Skills and Qualifications
- Experience with architecture, design, configuration, and deployment within the Microsoft Azure platform. (4 or more years)
- Experience creating and presenting architectural concepts and designs
- Experience with automation tools like ARM Templates, Terraform, Ansible, or DSC a plus
- Experience with Kubernetes and associated components such as Istio, ArgoCD, and operationalizing workflows
- OpenSearch, Kafka, and MongoDB experience strongly preferred
- Experience with security tools (Ie; SIEM, WAF, NGAV, Etc…) a plus
- Extensive understanding of networking and firewall design/configuration
- Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions.
- Must possess strong troubleshooting abilities to get to the source of problems and think critically about possible solutions.
- High degree of knowledge relating to Azure SQL, SQL Server, and database technology
- Ability to communicate effectively and work alongside leaders within our organization.
- Azure and other cloud certifications a plus
Travel Requirements
- Up to 10% travel required.
#LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
Ready to apply?
Apply to Keyfactor, Inc.