Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
The IT Asset Coordinator is a member of the Service Management Office (SMO) and supports the IT Asset Management (ITAM) program across the Jamf enterprise. Reporting to the IT Asset Manager, this person will assist in maintaining accurate asset records, supporting audits, and helping to ensure the health of the Configuration Management Database (CMDB). This is an excellent opportunity for an early-career professional looking to build a foundation in IT asset management, ITIL practices, and ServiceNow.
This role is offered as remote. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.
#LI-Remote
What you can expect to do in this role:
- Maintain and update IT asset records (hardware and software) within the Jamf ServiceNow ITAM module to support an accurate and healthy CMDB.
- Assist with the tracking and lifecycle management of IT assets from procurement through retirement.
- Support internal and external software and hardware audits by gathering and organizing asset data.
- Help generate and distribute asset management reports for key stakeholders, including compliance and inventory reports.
- Follow established asset management processes, policies, and standards to ensure accurate tracking of the IT asset portfolio.
- Coordinate with IT teams and business stakeholders to ensure assets are properly documented and accounted for.
- Identify and escalate discrepancies or gaps in asset records to the IT Asset Manager.
- Assist with onboarding and offboarding activities related to hardware asset assignment and retrieval.
- Support the continuous improvement of ITAM processes by documenting procedures and flagging opportunities for improvement.
- Participate in training and development activities to build knowledge of ITAM best practices and ITIL frameworks.
What we are looking for:
- Minimum of 2 years of experience in IT, IT asset management, or a related field (Required).
- Familiarity with IT asset management concepts, including hardware and software lifecycle management (Required).
- Basic understanding of ITIL concepts and service management principles (Required).
- Experience with or exposure to ServiceNow or a similar ITSM/ITAM platform (Preferred).
- Strong attention to detail and ability to maintain accurate data records.
- Good organizational and time management skills with the ability to manage multiple tasks.
- Solid written and verbal communication skills.
- Ability to work collaboratively across IT and business teams.
- Eagerness to learn and grow in a structured IT environment.
- High School Diploma / GED Equivalent (Required).
- Bachelor's Degree in Information Technology, Business, or a related field (Preferred).
- ITIL Foundation certification (Preferred — or willingness to obtain within first year).
- A combination of relevant experience and education may be considered.
Why Jamf?
- Named one of Forbes Most Trusted Companies in 2024.
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
Ready to apply?
Apply to Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Product Manager–Observability sits within Jamf's Infrastructure Agile Release Train (ART) and serves as the strategic and operational hub for three closely-related engineering teams: Monitoring, Tracing, and Logging. This is a hybrid role that blends Product Owner execution (backlog health, sprint readiness, team roadmaps) with Project Manager responsibilities (drive work to completion, stakeholder alignment).
The ideal candidate brings a solid technical foundation (enough to engage credibly with engineers, quickly understand the work happening across the Observability stack and some AI experience) but does not need to be a deep Observability specialist on day one. What matters most is the ability to synthesize what three teams are building, connect it to business and customer value, and keep work moving from ideation to delivery.
This role also carries a project management dimension: tracking cross-team dependencies, surfacing risks early, and ensuring that initiatives that span Monitoring, Tracing, and Logging land on time and in good order.
This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.
# LI-Remote
What You'll Do at Jamf:
Strategy & Roadmap
- Conduct ongoing discovery to validate priorities and surface emerging needs across Monitoring, Tracing, and Logging.
- Define success criteria for each product initiative and track outcomes through delivery and beyond.
- Stay informed on relevant industry trends in observability tooling and cloud infrastructure to inform forward-looking decisions.
- Drive the AI adoption within the three teams, as well as drive the projects to enable AI-driven workflows of other teams that utilize the observability data.
Backlog & Delivery
- Own and maintain a healthy backlog across all three Observability teams, balancing new feature development, technical investment, and defect resolution.
- Work closely with engineers and tech leads on each team to convert roadmap initiatives into clear backlog items with defined scope and acceptance criteria. (Note: team members will write many of the individual work tickets; this role ensures quality, prioritization, and coherence across the backlog.)
- Participate in Agile ceremonies including quarterly planning, sprint planning, backlog refinement, and ART syncs to keep teams aligned and unblocked.
- Communicate release forecasts and associated risks clearly and proactively to stakeholders across the organization.
Cross-Team Coordination & Project Management
- Track dependencies and sequencing across Monitoring, Tracing, and Logging to ensure coordinated delivery of initiatives that span multiple teams.
- Identify and resolve cross-team blockers early; escalate risks before they become delays.
- Serve as a central point of coordination between the Observability teams and other stakeholders including Platform Engineering, DevOps, SRE, and Product leadership.
- Collaborate with cross-functional partners to ensure observability capabilities are meeting internal and external needs.
Stakeholder Communication & Enablement
- Translate technical observability work into clear, business-relevant narratives for non-technical stakeholders and leadership.
- Maintain visibility into each team's progress and surface the right information to the right audiences at the right time.
- Contribute to the broader Product community at Jamf, sharing learnings and helping strengthen product discipline across the portfolio.
- Perform other duties as required and complete all job functions per departmental policies and procedures.
Skills & Requirements:
Required
- Bachelor degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
- 3+ years of Product Manager, Technical Product Manager, or Product Owner experience with a demonstrated track record of delivering technical products.
- 2+ years working with engineering teams in an Agile development environment.
- Solid technical foundation - comfortable understanding system architecture, cloud infrastructure concepts, and engineering trade-offs; able to engage credibly in technical conversations without needing deep observability expertise on day one.
- Strong project management instincts: able to track multi-team dependencies, manage risk, and drive initiatives to completion across complex environments.
- Excellent communication and interpersonal skills, with the ability to convey technical work clearly to both technical and non-technical audiences.
- Strong analytical and problem-solving skills; comfortable making data-informed decisions under ambiguity.
Preferred
- Experience in Agile quarterly planning activities.
- Familiarity with Observability concepts and tooling (e.g., Prometheus, Grafana, Open Telemetry, or similar) - interest in learning is equally valued.
- Experience with Kubernetes, cloud infrastructure (Azure, AWS, or GCP), or Developer Productivity platforms.
- Experience using AI to synthesize data in a Product or Project role.
- Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
- Proficiency with Atlassian tools (Jira, Confluence).
- Experience working in or alongside SRE, Platform Engineering, or DevOps teams.
- Exposure to SaaS product management and understanding of technical lifecycle management
Why Jamf?
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
Ready to apply?
Apply to Jamf