Our hosting team delivers InterSystems’ solutions as hosted or managed services, anywhere in the world.  As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference.

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague

Join a global health tech leader transforming care delivery through smart, safe, and scalable digital solutions.

About the Role

We are seeking a practicing or former physician to join our Regional Product Team, bridging clinical practice and digital health innovation. This role is focused on shaping, configuring, and optimizing InterSystems EHRs – TrakCare and IntelliCare – to meet local market needs, regulatory requirements, and real-world clinical workflows.

Unlike traditional clinical advisory roles, this position is deeply embedded in product development and delivery. The successful candidate will translate frontline clinical experience into functional specifications, product enhancements, and safe, effective digital workflows that improve patient care.

You will collaborate closely with product managers, developers, implementation teams, and customers to ensure our solutions deliver measurable clinical value across the Middle East.

What You’ll Do

Product Development & Clinical Design

• Translate clinical workflows and healthcare requirements into product specifications, use cases, and functional designs
• Define and validate configuration of TrakCare and IntelliCare to meet regional and regulatory requirements
• Participate in the design, testing, and continuous improvement of clinical features and workflows
• Ensure all product changes align with clinical safety principles and best practices

Clinical Expertise & Internal Enablement

• Act as the clinical subject matter expert within the product team, contributing to product strategy and roadmap
• Provide clinical input to development, QA, and documentation teams to ensure accuracy and usability
• Support internal teams in understanding clinical workflows and healthcare delivery models
• Contribute to training materials and internal knowledge sharing

Customer & Market Engagement

• Work closely with customers to understand real-world clinical challenges and translate them into product improvements
• Gather, analyze, and prioritize feedback from clinicians and healthcare organizations
• Support demonstrations, workshops, and discussions with clinical stakeholders when needed
• Maintain awareness of regional healthcare trends, policies, and standards

Collaboration & Delivery

• Collaborate with global product teams and local implementation teams to align product capabilities with market needs
• Support implementation projects by validating workflows and ensuring clinical appropriateness
• Contribute to documentation, testing, and release readiness activities
• Assist in scoping and prioritizing enhancements and new features

What You Bring

Essential Skills & Experience

• MD (or equivalent medical degree) with 5+ years of clinical experience with demonstrated interest or experience in digital health, clinical systems, or process improvement
• Strong understanding of clinical workflows across inpatient and outpatient settings (e.g., wards, operating theatres, ICU, perioperative care, clinics)
• Hands-on experience with EHR systems, including configuration, implementation, optimization, or advanced clinical use
• Interest or exposure to AI applications in healthcare and clinical workflows
• Strong analytical, problem-solving, and communication skills, with the ability to translate clinical needs into structured requirements and functional specifications
• Familiarity with healthcare practices and regulatory environments in the Middle East
• Willingness and ability to travel to customer sites (e.g., hospitals and labs) across the region

Nice to Have

• Experience participating in product design, clinical system configuration, or workflow optimization initiatives
• Exposure to clinical decision support, analytics, or quality measures
• Hands-on experience with AI tools or technologies (healthcare or non-healthcare), such as data analysis, automation, or decision support tools
• Experience working with multidisciplinary product or technology teams

Who You Are

• Clinical credibility and ability to engage with healthcare professionals
• Structured thinking and ability to break down complex clinical problems
• Ability to balance clinical needs with technical and product constraints
• Adaptability in a fast-paced product environment
• Thrives in regulated environments where safety, precision, and compliance matter
• Detail-oriented without losing sight of the big picture
• Collaborative by nature, with a bias for action and learning

Why Join Us?

At InterSystems, your work has purpose. We develop mission-critical systems that touch millions of lives every day — and we do it in a culture that values ownership, curiosity, and continuous improvement.

We offer:

• A flat and fast-paced environment where your ideas matter
• Global exposure and opportunities to grow
• A chance to work on tech that drives real-world healthcare transformation

Job Title: Director of Technical Implementation, EMEA

Work Location:  Windsor UK 

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. 
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. 
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. 
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. 
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. 
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment. 
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities. 
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. 
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. 
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. 
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership. 
• Proven track record managing large-scale, complex, multi-country implementation programs. 
• Strong background in healthcare IT or enterprise software implementation environments. 
• Deep understanding of technical architectures, integration, and data platforms. 
• Experience with resource management, forecasting, and operational optimization at scale. 
• Demonstrated ability to lead organizational transformation and drive standardization. 
• Strong leadership and stakeholder management skills in a matrix environment. 
• Experience working with partners and external delivery ecosystems. 
• Strategic mindset with the ability to translate vision into execution. 
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree 
• Proficiency in English 

Key Success Factors:

• Improved delivery predictability and quality across EMEA 
• Increased resource utilization and cross-regional efficiency 
• Strong partner performance and optimization 
• Effective adoption of AI-driven implementation practices 
• Scalable and standardized technical delivery model across EMEA markets

Job Title: Director of Technical Implementation, EMEA

Work Location:  Dubai 

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. 
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. 
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. 
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. 
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. 
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment. 
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities. 
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. 
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. 
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. 
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership. 
• Proven track record managing large-scale, complex, multi-country implementation programs. 
• Strong background in healthcare IT or enterprise software implementation environments. 
• Deep understanding of technical architectures, integration, and data platforms. 
• Experience with resource management, forecasting, and operational optimization at scale. 
• Demonstrated ability to lead organizational transformation and drive standardization. 
• Strong leadership and stakeholder management skills in a matrix environment. 
• Experience working with partners and external delivery ecosystems. 
• Strategic mindset with the ability to translate vision into execution. 
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree 
• Proficiency in English 

Key Success Factors:

• Improved delivery predictability and quality across EMEA 
• Increased resource utilization and cross-regional efficiency 
• Strong partner performance and optimization 
• Effective adoption of AI-driven implementation practices 
• Scalable and standardized technical delivery model across EMEA markets

Job Summary

This senior leadership position is responsible for providing strong executive presence and strategic direction for Product Support across the Middle East region. The role ensures an outstanding level of customer service while acting as a visible, credible, and proactive member of the regional management team.

The Regional Support Manager is accountable for elevating service maturity, delivering modern support practices, strengthening regional leadership cohesion, and driving measurable performance improvement aligned with both global strategy and regional business priorities. This role leads the Support and Services teams and represents Product Support at senior customer and executive forums across the region.

Responsibilities

• Provide visible, credible leadership to customers, partners, and internal stakeholders, representing Product Support at executive governance forums and acting as the senior escalation point for complex or high-impact matters.
• Act as an integral member of the Middle East regional management team, contributing to regional strategy, commercial discussions, resource planning, and operational decision-making beyond functional boundaries.
• Lead, develop, and performance-manage the regional Support function, establishing clear accountability, measurable objectives, and a high-performance culture focused on outcomes rather than activity.
• Own the end-to-end regional service delivery model across Incidents, Service Requests, Enhancement Requests, and upgrades, ensuring structured prioritisation, demand management, and alignment to contractual commitments and business value.
• Drive disciplined service governance, including KPI definition, SLA performance, backlog management, trend analysis, and executive-level reporting with clear corrective and preventative action plans.
• Champion a consultative approach to customer engagement, ensuring the team understands the underlying business requirement and defines appropriate, sustainable solutions rather than defaulting to unconditional agreement or tactical fixes.
• Partner with Product, Development, and Services teams to address recurring issues, influence product direction, coordinate upgrade strategies, and ensure regional requirements are effectively represented in global roadmaps.
• Oversee major incident management, change governance, and release readiness, ensuring structured communication, risk management, and minimal disruption to customer operations.
• Lead the continuous improvement and modernisation of regional support practices, incorporating best-practice service management frameworks, automation, tooling enhancements, and data-driven decision-making.
• Ensure robust communication and escalation processes across regional and global stakeholders, fostering transparency, alignment, and strong cross-functional collaboration.
• Develop future regional support leaders and embed a culture of ownership, innovation, and constructive challenge within the team.

Experience and Qualifications

• Minimum 10–12 years’ experience in Information Technology Support, with at least 5 years in a senior leadership role.
• Demonstrated executive presence and experience engaging with C-level stakeholders and senior healthcare leaders.
• Proven ability to operate as part of a senior regional management team and influence cross-functional outcomes.
• Experience supporting multiple enterprise applications, preferably in Healthcare.
• Strong track record of driving cultural change, service transformation, and measurable performance improvement.
• Experience managing support from both service delivery and development perspectives.
• Deep understanding of service management frameworks (e.g., ITIL) and modern support methodologies, including automation and data-driven performance management.

Education and Training

• Bachelor’s degree in Healthcare, Computer Science or a related field
• ITIL certification (preferred)
• Relevant leadership or management training (preferred)

To assist in the provision of a professional finance service, which provides timely and accurate information to the Corporate, Country Managers and the appropriate taxation authorities. 

Key Accountabilities

• Maintain accounting records for the Middle East branches in accordance with the Company’s code of practice.
• Implement and maintain internal control procedures regarding all finance related matters within the UAE and KSA Offices. 
• Follow up with respective managers on the monthly results providing them with any assistance required in understanding the results.
• To provide timely information to the Tax advisors so that all compliance issues are addressed in a timely manner.
• To seek to minimise duplication of effort and achieve savings, at no risk to compromising the validity of the information produced.
• To undertake such continuous self-development as is appropriate to maintaining and improving the quality of the post-holder’s performance.
• To manage, train and motivate the team members directly reporting to you

Duties

The following list of duties is indicative of the nature of the post. Priorities, time scales and standards will be set in agreement with the International Controller recognising the level of professional competence of the post-holder:

• Oversee day to day accounting processes including general ledger, accounts receivable / payable and payroll ensuring accuracy and appropriateness of transactions.
• Work closely with International Controller to develop standard accounting and business practices to support the business in the Middle East.
• Oversee and provide local guidance on corporate policies and processes such as authorization levels, purchase orders, expenses reporting etc.
• Responsible for timely and accurate monthly closing process.
• Generate monthly and annual internal/management financial statements.
• Provide interpretation and analysis regarding financial information including actual to budget variances to management.
• Maintain monthly revenue and expense forecasts and annual budgets.
• Prepare and update monthly project P&Ls for selected implementation projects.
• Maintain detailed schedules supporting the revenue recognition for actual and forecast revenues and cost of sales by customer and project.
• Ensure monthly balance sheet reconciliations are maintained and issues are cleared on a timely basis.
• Provide regular cash forecasts and manage the local cash flow.
• Review of all expense reports ensuring compliance with policy and correct supporting documents are provided as well as correct VAT and other tax related conditions are met.
• Ensure compliance with regulatory and tax authorities.
• Act as key liaison with external accountants/auditors on accounting and tax matters and with external local attorneys where appropriate and under the direction of Corporate and Regional Finance.
• Ensure internal accounting systems reconcile with statutory accounting records maintained by third party service providers.
• Interface with outside payroll services regarding payroll and payroll tax matters.
• Prepare and file monthly and quarterly VAT and WHT returns.
• Oversee risk management as regards local issues.
• Respond to ad hoc management requests.
• Review, as appropriate, systems and procedures and make recommendations for their improvement to the International Controller.
• Provide support to other InterSystems branches as and when required.

 Qualifications (specific to the job)

The post-holder must be flexible, adaptable and quick to learn new routines. Attention to detail is paramount, as is the ability to work to strict time-scales and meet deadlines. Previous experience with multi-currency systems is essential with 10 to 15 years experience in a similar role. Be able to communicate in verbal and written English and Arabic concerning all business issues is a prerequisite. Qualified Accountant with knowledge of US GAAP or International GAAP is preferred. Proficient use of Microsoft Excel is mandatory.

 Communications

The post-holder communicates with:

• Daily - members of the finance department and internal InterSystems staff 
• Regularly – Advisors and outside bookkeepers
• Banks and other professional advisers

This job description is accurate as dated and will be reviewed as part of the annual appraisal process.