Job Title: Director of Technical Implementation, EMEA

Work Location:  Windsor UK 

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. 
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. 
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. 
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. 
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. 
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment. 
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities. 
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. 
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. 
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. 
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership. 
• Proven track record managing large-scale, complex, multi-country implementation programs. 
• Strong background in healthcare IT or enterprise software implementation environments. 
• Deep understanding of technical architectures, integration, and data platforms. 
• Experience with resource management, forecasting, and operational optimization at scale. 
• Demonstrated ability to lead organizational transformation and drive standardization. 
• Strong leadership and stakeholder management skills in a matrix environment. 
• Experience working with partners and external delivery ecosystems. 
• Strategic mindset with the ability to translate vision into execution. 
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree 
• Proficiency in English 

Key Success Factors:

• Improved delivery predictability and quality across EMEA 
• Increased resource utilization and cross-regional efficiency 
• Strong partner performance and optimization 
• Effective adoption of AI-driven implementation practices 
• Scalable and standardized technical delivery model across EMEA markets

Job Title: Director of Technical Implementation, EMEA

Work Location:  Dubai 

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution. 
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects. 
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements. 
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region. 
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights. 
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment. 
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities. 
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance. 
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight. 
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables. 
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership. 
• Proven track record managing large-scale, complex, multi-country implementation programs. 
• Strong background in healthcare IT or enterprise software implementation environments. 
• Deep understanding of technical architectures, integration, and data platforms. 
• Experience with resource management, forecasting, and operational optimization at scale. 
• Demonstrated ability to lead organizational transformation and drive standardization. 
• Strong leadership and stakeholder management skills in a matrix environment. 
• Experience working with partners and external delivery ecosystems. 
• Strategic mindset with the ability to translate vision into execution. 
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree 
• Proficiency in English 

Key Success Factors:

• Improved delivery predictability and quality across EMEA 
• Increased resource utilization and cross-regional efficiency 
• Strong partner performance and optimization 
• Effective adoption of AI-driven implementation practices 
• Scalable and standardized technical delivery model across EMEA markets

Technical Specialist - Santiago, Chile 

InterSystems has been active in Chile since 2007, and our TrakCare HIS solution is pivotal in changing the way healthcare is delivered in Chile and LATAM. Our TrakCare HIS solution is key to enabling better patient care, enabling efficiency, and reducing costs. It collects, processes, and stores clinical and administrative data.  

In 2026, our InterSystems Chile Office operation will continue to grow, with customers from the private sector in Chile and LATAM. We are currently hiring Technical Specialists who will be based out of our Santiago office but who are willing and prepared to travel to where many of our current and prospective customers are based. 

The Technical Specialist will be responsible for site-specific software development activities and will ensure that the software satisfies project specifications and is delivered and deployed in accordance with project requirements. 

The Technical Specialist must be available to visit client sites (e.g., hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required. 

Responsibilities: 

• Liaise with clients or business analysts regarding ongoing enhancement requests 

• Liaise with clients or business analysts on any requests for new or modified reports 

• Advise and assist Project Managers during implementation 

• Manage the resolution of any outstanding acceptance issues before and after the project goes live 

• Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades, and conversions 

• Provide technical support for troubleshooting and performance analysis for related areas 

• Support and testing of all InterSystems-related utilities, such as patching tools, version control tools, data migration tools, and print services 

• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications 

• Responsible for participating in on-site technical implementations 

• Responsible for participating in the 24-hour extended support period 

Qualifications: 

• 5 years of experience 
• Knowledge of web-oriented languages, including JavaScript and HTML 

• Knowledge of programming languages – like Java, C++, PHP or Python 

• Experience with SQL, data modeling, data analysis, and database methodologies 

• Well-versed in Internet / Intranet concepts 

• Experience in the integration of health information systems. Ideally, HL7 / FHIR framework experience 

• Ability to design and write technical documents 

• Proven ability to lead and deliver results as required within specific time frames 

• Experienced in client-focused interaction 

• Good presentation and communication skills 

• Ability to conduct training and develop training materials 

• Ability to work within a team in a multi-cultural environment and also independently with little supervision 

• Available for work outside of office hours and willingness to travel 

• Passion for learning new technologies and applications 

Education & Training: 

• University degree or equivalent work experience 

• Experience with InterSystems technology and healthcare systems is highly desirable 

Location: Ciudad Empresarial, Huechuraba 

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of TrakCare and HealthShare solutions across the UK landscape. This is an exciting opportunity for candidates experienced in InterSystems technology stack or for highly experienced integration experts with substantial NHS and healthcare technology experience.

This is an excellent opportunity to join an expanding team, with a number of exciting and innovative projects, providing a platform to build substantial and complex healthcare solutions that will deliver real benefit to established and new InterSystems healthcare customers.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Deliver and support complex technical implementations and customisations across InterSystems platforms.
• Analyse enhancement requests, assessing feasibility, risk, and development effort.
• Provide technical guidance to project managers and implementation teams.
• Develop, test, troubleshoot, and optimise integrations and platform configurations.
• Resolve acceptance issues pre- and post–go-live and support live environments.
• Produce and maintain high-quality technical documentation and training materials.
• Participate in peer reviews, on-site implementations, technical training, and extended support rotas.
• Mentor team members and contribute to continuous improvement of delivery quality.

Experience Required

• Strong technical background in software development, integrations, and data-driven systems.
• Proficiency in web technologies (HTML, JavaScript), SQL, and database concepts.
• Experience working in client-facing roles and delivering within fixed timelines.
• Ability to analyse complex technical problems and communicate solutions clearly.
• Experience producing technical documentation and delivering technical training.
• Knowledge of healthcare systems, NHS environments, and integration standards (e.g. HL7, HIE).
• Desirable experience with InterSystems technologies and cross-platform integrations.
• Degree-level education or equivalent professional experience, with flexibility to travel and support customers on-site.

The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of TrakCare and HealthShare solutions across the UK landscape. This is an exciting opportunity for candidates experienced in InterSystems technology stack or for highly experienced integration experts with substantial NHS and healthcare technology experience.

This is an excellent opportunity to join an expanding team, with a number of exciting and innovative projects, providing a platform to build substantial and complex healthcare solutions that will deliver real benefit to established and new InterSystems healthcare customers.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Deliver and support complex technical implementations and customisations across InterSystems platforms.
• Analyse enhancement requests, assessing feasibility, risk, and development effort.
• Provide technical guidance to project managers and implementation teams.
• Develop, test, troubleshoot, and optimise integrations and platform configurations.
• Resolve acceptance issues pre- and post–go-live and support live environments.
• Produce and maintain high-quality technical documentation and training materials.
• Participate in peer reviews, on-site implementations, technical training, and extended support rotas.
• Mentor team members and contribute to continuous improvement of delivery quality.

Experience Required

• Strong technical background in software development, integrations, and data-driven systems.
• Proficiency in web technologies (HTML, JavaScript), SQL, and database concepts.
• Experience working in client-facing roles and delivering within fixed timelines.
• Ability to analyse complex technical problems and communicate solutions clearly.
• Experience producing technical documentation and delivering technical training.
• Knowledge of healthcare systems, NHS environments, and integration standards (e.g. HL7, HIE).
• Desirable experience with InterSystems technologies and cross-platform integrations.
• Degree-level education or equivalent professional experience, with flexibility to travel and support customers on-site.