Inovalon is a leading cloud-based healthcare technology company that leverages data analytics and AI to drive meaningful improvements across the healthcare ecosystem. The Senior Full-Stack Machine Learning Engineer sits within the Insights Business Unit, which serves as Inovalon’s central AI and machine learning hub. This team partners with Provider, Payer, and Pharmacy business units to identify, build, and deploy AI solutions that improve clinical and operational outcomes at scale. 

In this role, you will contribute to both classical machine learning and generative AI applications, including LLM-based and agentic solutions. You will work across the full model development lifecycle on a modern, cloud-native AWS stack, collaborating closely with AI Product Managers and a distributed team of senior engineers across the U.S. and India. 

Key Responsibilities

• Design, train, and deploy machine learning models spanning classical ML (classification, regression, clustering, time-series) and generative AI use cases including LLM-based and agentic applications. 
• Build and maintain cloud-native solutions on AWS using containerized architectures (Docker, Kubernetes) to support scalable model serving and data pipelines. 
• Own and contribute to the full Model Development Lifecycle (MDLC), including dataset versioning, model versioning, model registry management, and model evaluation frameworks. 
• Develop and integrate Python-based ML components that work seamlessly with existing product platforms across multiple business units. 
• Collaborate with AI Product Managers across the Insights BU and partner business units (Provider, Payer, Pharmacy) to translate business needs into AI solutions. 
• Apply neural networks and deep learning techniques using PyTorch for appropriate use cases alongside scikit-learn-based classical approaches. 
• Write robust, production-ready code following engineering best practices; participate in code and design reviews. 
• Leverage AI coding tools (such as Claude Code or equivalent) as part of your daily development workflow to improve velocity and code quality. 
• Mentor junior engineers and contribute to team knowledge-sharing around ML best practices, tooling, and architecture decisions. 
• Support integration of frontend components into ML-powered features where applicable. 
• Contribute to retrospectives and team process improvements; actively participate in sprint planning and end-of-iteration demos. 
• Adhere to all HIPAA, data governance, confidentiality, and regulatory requirements in all aspects of work. 
• Maintain compliance with Inovalon’s policies, procedures, and mission statement, fulfilling responsibilities that support operational and financial success. 

Qualifications

Required 

• Minimum 5 years of software development experience with a strong foundation in machine learning fundamentals and model training. 
• Expert-level Python proficiency; Python is the team’s primary language and is the highest-priority technical requirement. 
• Hands-on experience building and deploying classical ML models in production using scikit-learn. 
• Demonstrated experience with generative AI, LLMs, or agentic application development. 
• Proficiency with PyTorch and neural network architectures. 
• Practical knowledge of the Model Development Lifecycle (MDLC): dataset versioning, model versioning, model registry, and model evaluation. 
• AWS cloud experience, including deploying and managing cloud-native workloads. 
• Containerization experience with Docker and/or Kubernetes. 
• Strong problem-solving ability; demonstrated capacity to work independently and take ownership of complex technical challenges. 
• Daily usage of AI-assisted coding tools (e.g., Claude Code, GitHub Copilot, or similar) as part of standard development workflow. 

Preferred 

• Experience with database technologies (SQL or NoSQL); familiarity with data pipeline tooling. 
• Frontend development skills to support full-stack ML feature work. 
• Healthcare domain experience or exposure to HIPAA-regulated environments. 

Education 

• Bachelor’s degree in Computer Science, Data Science, Software Engineering, or a related technical field required. 
• Master’s degree or PhD in Computer Science, Machine Learning, or equivalent practical experience preferred. 

Physical Demands and Work Environment 

• Sedentary work (i.e., sitting for long periods of time). 
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force. 
• Subject to inside environmental conditions. 
• Travel for this position will include less than 10% locally, usually for training purposes. 

Overview:
The Senior Director, Informatics leads a team of clinical informatics professionals within the Enterprise Data Strategy organization, serving as both a people leader and subject matter authority in clinical data quality and normalization. This role is responsible for guiding the team's day-to-day work while personally contributing deep expertise in clinical coding, ontology mapping, and data quality analysis to support Inovalon's data normalization strategy and ensure enterprise data products meet rigorous clinical and technical standards. Working in close partnership with Product, Clinical, and Engineering teams, this leader bridges the gap between raw healthcare data and actionable clinical intelligence while developing a team equipped to do the same. 

Duties and Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a team of informatics professionals; establish clear objectives, foster a high-performance culture, and support individual growth and career development within the team. 
• Subject Matter Leadership: Serve as the team's authority on clinical ontologies and data  
• normalization, providing technical direction and guidance to ensure consistency and quality across all informatics workstreams. 
• Clinical Ontology Maintenance: Support and maintain internal reference data processes aligned with industry-standard clinical ontologies, including ICD-10, SNOMED CT, LOINC, and RxNorm, ensuring accuracy and currency of code mappings. 
• Data Quality Analysis: Execute data quality monitoring routines to identify, document, and remediate gaps or inconsistencies in healthcare data assets; escalate systemic issues as appropriate. 
• Clinical Normalization: Apply and refine clinical normalization techniques to map unstructured and semi-structured clinical information to standardized codified data elements. 
• Data Asset Assessment: Support the evaluation of new data assets for depth, specificity, and quality; support Expert Determination workflow; prepare structured assessments and summaries for leadership review. 
• Cross-Functional Collaboration: Collaborate closely with Data Engineering, Product, and Clinical teams to ensure that data specifications are accurately implemented and downstream data products reflect high-fidelity source data. 
• KPI Reporting & Tracking: Contribute to the development and tracking of Data Quality (DQ) KPIs and benchmarks; generate periodic reporting to inform stakeholder decision-making. 
• Pipeline Modernization Support: Participate in pipeline modernization initiatives, assisting with the migration of legacy reference tables to modern, scalable terminology service frameworks. 
• Maintain compliance with Inovalon's policies, procedures and mission statement. 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. 
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function. 

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in Health Informatics, Medical Informatics, Computer Science, Health Information Management, or a related field required
• Master’s Degree in Arts/Sciences (M.A./M.S.) in Medical Informatics, Health Informatics, or a related discipline preferred
• Relevant professional certifications (e.g., RHIA, CCS, CHDA, or equivalent) a plus.

Experience:

• 10+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Bachelor's degree) required or 
• 7+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Master's degree) required 
• Proven experience leading and developing a team of technical or clinical informatics professionals, including setting priorities, managing performance, and fostering a collaborative team environment required 
• Experience serving as a subject matter expert and go-to resource for clinical data standards within a cross-functional organization required 

Skills and Abilities:

• Leadership: Demonstrated ability to lead, coach, and develop a team while remaining a hands-on contributor to complex clinical data work. 
• Technical Expertise: Proficiency with clinical code sets including ICD-10-CM, CPT, HCPCS, SNOMED CT, LOINC, and RxNorm. Familiarity with EHR and claims data, as well as real-world data (RWD) environments. 
• SQL Skills: Proficiency in SQL for querying, analyzing, and validating large-scale healthcare datasets. 
• Data Normalization: Demonstrated experience with clinical data normalization, including mapping unstructured data to standardized terminologies. 
• Communication: Strong ability to communicate clinical data concepts clearly to both technical and non-technical stakeholders; ability to clearly document findings, prepare summaries, and communicate data quality insights. 
• Organizational Skills: Ability to manage multiple workstreams and prioritize deliverables in a fast-paced, agile environment. 

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.
• The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Must be local to Atlatna, Nashville, Tampa or Chicago area. 

Overview:  

Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers.  Plans, executes, and finalizes projects according to agreed timelines.  Responsible for coordinating the efforts of the project in order to onboard according to the plan.  Defines the objectives and manage them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration.

Duties and Responsibilities:

• Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management;
• Manage customer on-boarding experience from initial in-take call to go live, including customization, configurations, workflows, training etc.;
• Be attentive of customer requirements and business processes for configuring applications; make recommendations for configuration with customers
• Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new process and procedures;
• Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership;
• Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed;
• Perform complex implementations without supervision and make recommendations on configuration and implementation approach;
• Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions;
• Organize and manage workload efficiently, effectively and independently- serving as a role model for others;
• Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert;
• Participate in complex special assignments as needed;
• Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs;
• Provide assistance to team members as needed;
• Other duties as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 5 years’ experience implementing or supporting software with high volume of transactions;
• Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPPA transaction code set;
• Project Management fundamentals experience;
• Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook);
• Proficient in working with CRM systems, Salesforce.com a plus;
• Proficient with using and supporting Software as a Service (SaaS);
• Excellent verbal and written customer service skillset along with strong organizational skills;
• Ability to work efficiently, effectively and independently in a fast–paced environment with a large, diverse workload;
• Ability to make independent decisions on customer configurations, implementation plans and processes:
• A strong team player with the ability to interact effectively with all parts of the organization;
• Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings;
• Knowledge of data security and follow processes and regulations;
• Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software
• Knowledge of Healthcare Quality Reporting;
• Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and
• Bi-lingual (Spanish) is a plus

Education:

• Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview

Inovalon's Talent Acquisition function operates at the intersection of healthcare and technology, delivering the leaders and critical capabilities behind a cloud-based SaaS and DaaS platform serving more than 50,000 customers. The Senior Talent Acquisition Partner is an expert full-cycle recruiter who operates as a Talent Advisor — not just an executor. This role owns a broad portfolio of requisitions across all levels and functions — Customer Operations, Go-to-Market, Corporate, and Engineering/Technical — and shapes hiring strategy alongside senior business leaders.

The Senior TAP challenges conventional thinking — evaluating candidates for long-term capability, skills, not just credentials and past titles. They bring external market intelligence and internal funnel data to every stakeholder conversation, facilitating better hiring decisions across a diverse and dynamic req load. They are trusted advisors across all stakeholder levels and a force multiplier for the TA team.

Duties and Responsibilities

Full-Cycle Search Ownership

• Own full-cycle recruiting across a broad portfolio of requisitions spanning Customer Operations, Go-to-Market, Corporate, and Engineering/Technical functions — from individual contributor through Senior Director level.
• Demonstrate versatility across functional domains: fluent in the talent markets, role profiles, and hiring criteria relevant to each function you support.
• Run a strategic kickoff — not just an intake — that co-builds search strategy, establishes a skills-based success profile, and sets clear expectations with the hiring manager before sourcing begins.
• Evaluate candidates for what they can do and learn, not just what their resume reflects; challenge credential-matching mindset with structured, evidence-based assessment.
• Manage candidate experience through timely, transparent communication, honest feedback, and accurate ATS disposition at every stage.
• Negotiate and extend competitive offers, navigating complexity around compensation, competing offers, and candidate concerns with confidence and market grounding.
• Conduct all recruiting activities in compliance with applicable federal, state, and local employment laws and regulations, including those governing equal employment opportunity and OFCCP.

Talent Advisory & Stakeholder Partnership

• Challenge hiring manager assumptions and reframe search parameters with external market data and internal funnel insights — before the search launches, not after it stalls.
• Bring a prepared point of view to every strategy, debrief, and stakeholder conversation; does not wait to be asked for an opinion.
• Manage stakeholder relationships across all levels — from individual hiring managers and team leads through Directors, VPs, and senior business leaders — adapting communication style, depth of insight, and advisory approach to the audience.
• Coach hiring panels on structured, skills-based interviewing and lead calibration sessions that result in faster, better-informed hiring decisions.
• Identify and document what 'good looks like' for each search — role-specific success criteria, behavioral competencies, and future-ready attributes — and align the panel before interview begins.
• Partner closely with the broader People team — including People Business Partners, Total Rewards, and HR Operations — to align on offer strategy, compensation positioning, headcount planning, and candidate experience; operate as one integrated team, not a siloed function.

Market Intelligence & Sourcing Strategy

• Develop targeted sourcing strategies using competitive intelligence, talent mapping, Boolean search, LinkedIn Recruiter, and other AI-enabled resources— tailored to each role and talent market.
• Maintain functional market expertise: talent supply, compensation positioning, competitor activity, and hiring trends within assigned domain(s).
• Translate market dynamics into clear guidance for hiring managers on availability, timeline realism, compensation competitiveness, and role design trade-offs.
• Source proactively — build warm pipelines for recurring roles and hard-to-fill profiles before requisitions go stale; do not rely solely on inbound applicants.

Data-Driven Insight & Continuous Improvement

• Conduct data post-mortems on closed requisitions — identify patterns, surface root issues, and bring actionable recommendations to the team; not just observations.
• Monitor and report on funnel health for owned requisitions: conversion rates at each stage, source performance, and time-in-stage trends.
• Use AI tools to generate insightful interview notes, improve outreach quality, and sharpen candidate analysis — review all outputs before use and apply judgment, not automation.

Team Contribution & Knowledge Sharing

• Lead at least one meaningful contribution per cycle that benefits the whole TA function — a sourcing playbook, intake framework, assessment guide, SME documentation, or process improvement that teammates actually adopt.
• Share sourcing wins, pipeline intelligence, and market insights openly with teammates; contribute to team knowledge before being asked.

Other Responsibilities

• Maintain compliance with all applicable employment laws and company policies; partner with legal counsel and leadership to manage risk and uphold a culture of integrity.
• Maintain compliance with company policies, procedures, and mission statement; adhere to all confidentiality requirements in all aspects of the role.
• Fulfill those responsibilities and/or duties that may be reasonably provided for the purpose of achieving the operational and business success of the organization.

Job Requirements

• 5+ years of progressive full-cycle recruiting experience in a corporate environment (SaaS strongly preferred), with demonstrated success owning a varied requisition portfolio across multiple business functions — Customer Operations, Go-to-Market, Corporate, and Engineering/Technical — at all levels from individual contributor through Senior Director.
• Some experience recruiting for engineering roles; comfortable partnering with technical hiring managers, screening for engineering competencies, and navigating technical talent markets
• Demonstrated ability to operate as a Talent Advisor — challenging hiring manager assumptions with data, co-building search strategy, and influencing hiring decisions rather than executing orders.
• Proven skills-based hiring expertise: experience designing and deploying scorecards that assess future-ready competencies, not just technical credentials; able to evaluate candidates for capability and long-term potential.
• Proven ability to manage stakeholder relationships across all organizational levels — from hiring managers and team leads through Directors and VPs; adapts advisory approach to the audience while maintaining a consistent standard of partnership quality.
• Strong sourcing capability across passive channels — LinkedIn Recruiter, Boolean search, AI tools — with a demonstrated track record of building proactive pipelines, not relying on inbound.
• Proficiency with ATS platforms and sourcing/AI tools; uses technology to amplify quality and judgment, not to replace it.
• Analytical mindset: able to interpret funnel data, identify patterns across searches, and translate insights into actionable recommendations for hiring managers and the TA team.
• Demonstrated mentoring or coaching impact — has actively developed a more junior colleague or coordinator and can speak to how that relationship produced measurable growth.
• Curiosity and learning agility — proactively identifies skill gaps, experiments with new methods, and shares what they discover with the team; growth is self-directed, not manager-prompted.

Education

• Bachelor's degree or comparable professional experience

Physical Demands and Work Environment

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position may be required to Employer office locations as well as other general business-related travel.

Overview:  

Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers.  Plans, executes, and finalizes projects according to agreed timelines.  Responsible for coordinating the efforts of the project in order to onboard according to the plan.  Defines the objectives and manage them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration.

Duties and Responsibilities:

• Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management;
• Manage customer on-boarding experience from initial in-take call to go live, including customization, configurations, workflows, training etc.;
• Be attentive of customer requirements and business processes for configuring applications; make recommendations for configuration with customers
• Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new process and procedures;
• Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership;
• Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed;
• Perform complex implementations without supervision and make recommendations on configuration and implementation approach;
• Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions;
• Organize and manage workload efficiently, effectively and independently- serving as a role model for others;
• Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert;
• Participate in complex special assignments as needed;
• Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs;
• Provide assistance to team members as needed;
• Other duties as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 5 years’ experience implementing or supporting software with high volume of transactions;
• Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPPA transaction code set;
• Project Management fundamentals experience;
• Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook);
• Proficient in working with CRM systems, Salesforce.com a plus;
• Proficient with using and supporting Software as a Service (SaaS);
• Excellent verbal and written customer service skillset along with strong organizational skills;
• Ability to work efficiently, effectively and independently in a fast–paced environment with a large, diverse workload;
• Ability to make independent decisions on customer configurations, implementation plans and processes:
• A strong team player with the ability to interact effectively with all parts of the organization;
• Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings;
• Knowledge of data security and follow processes and regulations;
• Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software
• Knowledge of Healthcare Quality Reporting;
• Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and
• Bi-lingual (Spanish) is a plus

Education:

• Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Company Name: Inovalon, Inc.

Position Title: Senior Manager, Software Engineering for Multiple Positions

Salary: $203,986-$232,287/year

Location: 4321 Collington Road (and Other U.S. Locations), Bowie, MD 20716

Summary of Duties: Manage a team of engineers (onshore and offshore) to develop a broad portfolio of diverse technology projects; Provide hands-on leadership for a full-stack development team building and enhancing Inovalon suite of Risk Adjustment software solutions in our service-oriented, highly scalable, multi-datacenter environment; Participate in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge; Inspire, mentor, recruit, and lead the best software engineering talent; Maintain working knowledge of the Risk Adjustment product line in terms of usage, business value, roadmap, and user perspective; Determine both individual performance and team goals and ensure alignment with the overall Risk Adjustment product line goals and objectives; and Be accountable for the teams code quality by performing code reviews and promoting engineering best practices. Supervises 6-10 subordinates: Staff Software Engineer; Senior Engineers; Software Engineer.

Qualifications: Master’s degree in Computer Science, Computer Applications, or a related field of study, or foreign equivalent, plus at least 3 years of post-baccalaureate experience in the job offered or at least 3 years of experience in any IT/developer related job titles. All applicants must have 3 years of experience in the following: (1) development experience with Microsoft .net technologies; (2) Microsoft SQL server and other most common backend Microsoft technologies, including SSRS and SSIS; (3) object-oriented design (OOD), unified modeling language (UML), stateless distributed architectures, and designing for scalability and performance; (4) managing teams of software engineers, principal software engineers, software architects, quality analysts working collaboratively with product owners on solution delivery; (5) SOA design patterns (e.g., event-driven architecture, complex event processing, in-memory caching, canonical data modeling, model-view-controller); (6) 12-factor app architecture, design, and implementation; and (7) NLP & machine learning. Telecommuting Available.

#LI-DNI

Overview:  The Sales Instructional Designer is responsible for designing and scaling enablement programs that directly improve seller performance and revenue outcomes. This role partners cross-functionally with Sales, Product, and Sales Excellence to translate go-to-market strategy into structured learning experiences, tools, and reinforcement systems that drive measurable impact. The Sales Instructional Designer will lead needs analysis, curriculum architecture, content development, and performance measurements for a growing mid-market sales organization. The role requires strong analytical capability, business acumen, and the ability to consult with senior sales leaders to diagnose execution gaps and implement scalable solutions.

Duties and Responsibilities:

• Design and deliver high-impact sales enablement programs that improve seller productivity, win rates, and quota attainment.
• Conduct data-driven needs analyses using sales performance metrics to identify execution gaps and prioritize enablement initiatives.
• Lead onboarding strategy to reduce time-to-ramp and accelerate early revenue contribution.
• Develop advanced skills training for sellers and frontline managers focused on discovery, deal strategy, multi-threaded selling, and closing execution.
• Build scalable enablement systems including playbooks, messaging frameworks, competitive positioning tools, and reinforcement programs.
• Partner cross-functionally with Sales Leadership, Product, and Sales Excellence to align enablement initiatives with go-to-market strategy and growth priorities.
• Establish measurable success criteria for all programs and implement reporting to track impact on time-to-quota, forecast accuracy, deal velocity, and bookings.
• Translate complex product and market information into practical, field-ready tools that improve sales execution in live deal environments.
• Leverage learning technology and enablement platforms to support blended learning experiences (live, virtual, on-demand, reinforcement);
• Collaborate with subject matter experts to ensure content accuracy, relevance, and real-world applicability.
• Manage external vendors and learning partners as appropriate to maintain quality and scalability.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum 5 years of experience in instructional design, enablement, and course materials development.
• Minimum 2 years of experience designing learning solutions specifically for sales or revenue-generating teams.
• Demonstrated knowledge and expertise in instructional design, adult learning theory, and performance-based enablement principles.
• Ability to manage, prioritize, schedule, and meet project deadlines in a fast-paced, revenue-driven environment.
• Strong proficiency with MS Office, modern instructional design and authoring tools, AI-enabled development tools, and Learning Management Systems (LMS).
• Demonstrated ability to align learning initiatives to measurable business metrics such as time-to-ramp, win rates, quota attainment, deal velocity, and forecast accuracy.
• Ability to understand and translate complex product, market, and sales concepts into clear, actionable learning content.
• Accomplished presentation and facilitation skills, including development and delivery of instructor-led and virtual sessions.
• Strong analytical skills with the ability to use performance data to evaluate program effectiveness and drive continuous improvement.
• Strong writing, editing, and content development skills with high attention to detail.
• Ability to work both independently and collaboratively with Sales Leadership, Product teams, and cross-functional stakeholders.
• Ability to thrive in a dynamic, high-growth environment with changing priorities and tight timelines.

Education:

• Bachelor’s degree in a related field required or equivalent experience.

Physical Demands and Work Environment:

• Sedentary work ( i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

ABOUT INOVALON

Inovalon is a leading healthcare analytics and technology company that empowers health plans, providers, and life sciences organizations to make data-driven decisions at scale. Through its integrated cloud-based platforms, Inovalon applies advanced analytics, automation, and AI to improve clinical and quality outcomes, optimize revenue integrity, and reduce administrative burden across the healthcare ecosystem.

ROLE SUMMARY

This role combines analytical rigor with hands-on AI execution. The Business Analyst identifies and quantifies AI automation opportunities across the enterprise and builds the working prototypes that validate them. Rather than handing specifications to a separate build team, this analyst proves the business case by shipping a functional prototype that stakeholders can evaluate and engineering can productionize.

This is a hybrid role for analysts fluent in modern AI tooling — people who can do the financial modeling and stakeholder work of a traditional BA, and also use AI tooling to prototype and demonstrate solutions before committing to engineering investment.

Production builds, ongoing maintenance, and operational ownership of deployed systems sit with engineering and AI Operations counterparts.

This is a fast-moving environment where priorities shift, requirements are often ambiguous, and the tooling evolves weekly. The right person for this role is energized by that — not frustrated by it. They ask questions, chase context on their own, learn new tools before being asked to, and treat uncertainty as a starting condition rather than a blocker.

CORE RESPONSIBILITIES

Opportunity Identification & Business Cases

• Maintain a pipeline of AI automation opportunities sourced from business unit intake, executive priorities, and direct stakeholder discovery
• Build business cases with quantified ROI: cost savings, revenue lift, hours offloaded, quality improvements
• Translate ambiguous business problems into well-scoped automation candidates with clear acceptance criteria
• Track opportunity status, prioritization, and outcomes against original projections

Prototype & Validate

• Build functional prototypes of proposed agents and automations using modern AI tooling (LLM coding assistants, agent frameworks, prompt and skill libraries)
• Validate or invalidate business cases by getting a working version in front of stakeholders within days, not quarters
• Iterate prototypes against real user feedback before committing to engineering investment
• Produce demo-ready artifacts that move executive decisions forward
• Hand off validated prototypes to engineering with clear specifications, success criteria, and stakeholder context

Impact Tracking

• Deliver monthly executive reports covering pipeline health, in-flight initiatives, and realized impact
• Conduct post-implementation reviews comparing projected to actual ROI; capture lessons that improve future estimates

QUALIFICATIONS

Required

• 3+ years in business analysis, management consulting, product operations, or analyst roles
• Hands-on experience using LLMs and agent tooling — prompting, evaluations, and workflow orchestration. Candidates should be prepared to walk through a prototype they have built
• Working proficiency in Python and SQL: sufficient to query databases, parse API responses, manipulate structured data, and debug agent workflows — not expected to write production backend code
• Strong financial acumen: ROI modeling, sensitivity analysis, cost-benefit frameworks
• Strong written and verbal communication; comfortable in front of executives and engineers alike
• Intrinsic curiosity and a bias toward action; comfortable operating with incomplete information, learning new tools independently, and moving quickly in ambiguous environments

Preferred

• Bachelor’s or Master’s in Business, Engineering, Computer Science, or related field
• Experience with modern agent frameworks (LangGraph, AutoGen, MCP, or equivalent)
• Domain knowledge in a compliance-heavy industry such as healthcare, financial services, or insurance
• Background in product management, business operations, or technology consulting
• Familiarity with continuous improvement methodologies

Overview:
The Senior Director, Product Marketing is responsible for developing and driving a comprehensive, multi-channel product strategy to fuel and accelerate the commercialization engine across a business unit with a deep understanding of our products, use cases, and buyer personas. The Senior Director, Product Marketing leads and directs the team responsible for creating and executing the strategic marketing plans, including campaign identification, creation of marketing assets and materials, tracking of marketing campaign success metrics. The Senior Director, Product Marketing is key contributor and collaborator across the larger Marketing organization at Inovalon and drives programs and practices to maintain and enhance brand awareness and equity. This role will leads and directs a Product Marketing team to support the Sales team in achieving revenue growth objectives through the creation of compelling messaging and execution of effective marketing campaigns.

Duties and Responsibilities:

• Lead a team in the development of the marketing strategy by analyzing, prioritizing, approving marketing activities to generate leads and increase brand visibility and equity.
• Define and direct the Product Marketing team’s strategy and work to drive positioning of our products in the marketplace. Execute upon the commercialization strategy with a deep understanding of our products, use cases, and buyer personas.
• Understand client needs and behaviors, define key benefits that differentiate our products and services, and deliver compelling messaging across multiple business units and distribution channels and partnerships to effectively promote our products.
• Attain or exceed on the agreed upon Marketing Qualified Leads (MQLs) and Marketing bookings contribution to Sales for the assigned Business Unit/s or products.
• Collaborate with Marketing, Product, and Sales teams, you’ll own the success of go to market and launch strategies for new products and features. You’ll work collaboratively to deliver campaigns that unify and amplify brand position, and client value.
• Partner with the Finance and Product teams to develop optimal pricing strategies.
• Effectively manage the Product Marketing team budget and overall advertising strategy and spend for print, online, and social media.
• Own the strategic decisions regarding participation and budget for all tradeshow and industry events for each of assigned market, or product.
• Lead the development and execution of the annual Marketing Plan including defining the objectives, key performance and results for the product marketing team, and drive articulation of product positioning.
• Direct and lead the Product Marketing team to work closely with commercialization team identifying needs and sharpen product offerings based on feedback from customers, Sales, and competitive offerings.
• Collaborate with analytic team to define and closely track effectiveness of marketing activities and results and stay abreast of pipeline contribution and growth.
• Foster and role model highly collaborative partnerships with Sales and Product Management on continuous fine-tuning of campaigns to improve results.
• Build messaging to ensure product differentiation and build a competitive intelligence strategy for consistent assessment and knowledge sharing across the business.
• Partner with Corporate Communications and Brand to define and orchestrate the Inovalon industry brand awareness strategy.
• Provide deeper insights to drive program performance, you’ll identify internal and 3rd party research needs to support product positioning and go-to-market plans.
• Assess market needs and opportunities for software applications and define market requirements and desired positioning while collaborating with Product Management to align product strategy and roadmaps to the market needs.
• Establish Strategic Imperatives and supporting KPI's for your team’s efforts and work closely with the Analytic team to track performance to ensure marketing plans are delivering expected business outcomes.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in marketing or related field or equivalent experience required

Experience:

• 15+ Years of experience in full cycle product marketing, including at least 8+ years of management responsibility required

Skills and Abilities:

• High-energy, attention to detail, multi-tasking, and can-do attitude required.
• Demonstrate flexibility with the ability to act nimbly and quickly, to solve challenges and react as necessary, even if limited information is available.
• Knowledge of marketing techniques and concepts.
• Able to perform under pressure and manage multiple competing deadlines.
• Persuasive and diplomatic with the ability to think creatively.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint required.
• Basic knowledge of Salesforce is preferred.

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.

The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview:
The Senior Director, Product Marketing is responsible for developing and driving a comprehensive, multi-channel product strategy to fuel and accelerate the commercialization engine across a business unit with a deep understanding of our products, use cases, and buyer personas. The Senior Director, Product Marketing leads and directs the team responsible for creating and executing the strategic marketing plans, including campaign identification, creation of marketing assets and materials, tracking of marketing campaign success metrics. The Senior Director, Product Marketing is key contributor and collaborator across the larger Marketing organization at Inovalon and drives programs and practices to maintain and enhance brand awareness and equity. This role will leads and directs a Product Marketing team to support the Sales team in achieving revenue growth objectives through the creation of compelling messaging and execution of effective marketing campaigns.

Duties and Responsibilities:

• Lead a team in the development of the marketing strategy by analyzing, prioritizing, approving marketing activities to generate leads and increase brand visibility and equity.
• Define and direct the Product Marketing team’s strategy and work to drive positioning of our products in the marketplace. Execute upon the commercialization strategy with a deep understanding of our products, use cases, and buyer personas.
• Understand client needs and behaviors, define key benefits that differentiate our products and services, and deliver compelling messaging across multiple business units and distribution channels and partnerships to effectively promote our products.
• Attain or exceed on the agreed upon Marketing Qualified Leads (MQLs) and Marketing bookings contribution to Sales for the assigned Business Unit/s or products.
• Collaborate with Marketing, Product, and Sales teams, you’ll own the success of go to market and launch strategies for new products and features. You’ll work collaboratively to deliver campaigns that unify and amplify brand position, and client value.
• Partner with the Finance and Product teams to develop optimal pricing strategies.
• Effectively manage the Product Marketing team budget and overall advertising strategy and spend for print, online, and social media.
• Own the strategic decisions regarding participation and budget for all tradeshow and industry events for each of assigned market, or product.
• Lead the development and execution of the annual Marketing Plan including defining the objectives, key performance and results for the product marketing team, and drive articulation of product positioning.
• Direct and lead the Product Marketing team to work closely with commercialization team identifying needs and sharpen product offerings based on feedback from customers, Sales, and competitive offerings.
• Collaborate with analytic team to define and closely track effectiveness of marketing activities and results and stay abreast of pipeline contribution and growth.
• Foster and role model highly collaborative partnerships with Sales and Product Management on continuous fine-tuning of campaigns to improve results.
• Build messaging to ensure product differentiation and build a competitive intelligence strategy for consistent assessment and knowledge sharing across the business.
• Partner with Corporate Communications and Brand to define and orchestrate the Inovalon industry brand awareness strategy.
• Provide deeper insights to drive program performance, you’ll identify internal and 3rd party research needs to support product positioning and go-to-market plans.
• Assess market needs and opportunities for software applications and define market requirements and desired positioning while collaborating with Product Management to align product strategy and roadmaps to the market needs.
• Establish Strategic Imperatives and supporting KPI's for your team’s efforts and work closely with the Analytic team to track performance to ensure marketing plans are delivering expected business outcomes.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in marketing or related field or equivalent experience required

Experience:

• 15+ Years of experience in full cycle product marketing, including at least 8+ years of management responsibility required

Skills and Abilities:

• High-energy, attention to detail, multi-tasking, and can-do attitude required.
• Demonstrate flexibility with the ability to act nimbly and quickly, to solve challenges and react as necessary, even if limited information is available.
• Knowledge of marketing techniques and concepts.
• Able to perform under pressure and manage multiple competing deadlines.
• Persuasive and diplomatic with the ability to think creatively.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint required.
• Basic knowledge of Salesforce is preferred.

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.

The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview: 
The Business Management & Execution Lead serves as the operational backbone of the organisation. This person is responsible for running the day-to-day operational infrastructure of the business unit and building the structures, rhythms, and clarity that allow the team to execute at its best.
This is a role for a sharp, experienced operator who is comfortable owning complex cross-functional work, influencing senior stakeholders, and driving meaningful change without always having direct authority. The right candidate brings business operations experience, strong judgment, and a genuine bias toward action over analysis.
While embedded within a specific business unit, this role sits within the central Business Management function that reports to the SVP, Head of Business Performance. A core part of the remit is to uphold and advance enterprise-wide operating standards — driving consistency, sharing best practice across BUs, and minimising bespoke processes except where genuinely warranted by the specific needs of the unit. Success in this role is measured not only by the performance of the supported BU, but by the contribution made to raising the bar across the entire Business Performance function.

Duties and Responsibilities:

1. Enterprise Operating Architecture for the Business Unit
•    Design and own the business unit's full operating system: governance model, decision rights, accountability structures, and performance management infrastructure
•    Lead the annual planning and goal-setting process; partner with Finance and central teams to translate enterprise priorities into BU-level OKRs, resource allocation, and execution roadmaps.
•    Define and continuously improve how the BU makes decisions — which forums exist, who owns what, how escalations work, and how tradeoffs are adjudicated — then hold the organisation to that model.
•    Serve as the BU's principal advisor on operational strategy; anticipate structural problems before they surface and arrive with solutions, not just diagnostics.

2. OKR, KPI & Performance Stewardship
•    Own the BU's performance management architecture end-to-end: OKR design and cascade, KPI definition and instrumentation, leading/lagging indicator tracking, and quarterly retrospectives
•    Maintain and continuously evolve executive-ready performance dashboards and scorecards; ensure the BU's performance story is clear, accurate, and decision-ready at all times
•    Proactively identify systemic performance gaps — not just individual misses — and bring cross-functional solution proposals to BU and Business Performance leadership

3. Cross-Functional Governance & Strategic Initiative Leadership
•    Own the BU's relationship and coordination model with adjacent enterprise functions — Finance, HR, Legal, Product, Engineering, GTM, and the central Business Performance team — at a senior level
•    Serve as the BU's primary interface into enterprise-wide programs and transformation initiatives; ensure the BU's voice is represented and its commitments are honored
•    Lead or executive-sponsor the most complex, ambiguous, or politically sensitive initiatives within the BU — those that require senior judgment, cross-functional authority, and sustained accountability beyond what a program manager can provide
•    Actively contribute to enterprise-wide governance standards; flag where BU-level practices diverge from central norms and drive convergence unless a BU-specific exception is clearly justified

4. Executive Reporting & Strategic Narrative
•    Own the BU's contribution to all executive and board-level performance reporting; this includes monthly operating narratives, QBR materials, investment case updates, and ad hoc C-suite readouts
•    Translate complex operational, financial, and strategic data into concise, decision-quality narratives for CEO, Board, and investor-level audiences — not just summaries, but points of view
•    Act as the BU leader's strategic proxy in select forums and cross-functional working groups; carry the authority to make commitments and resolve issues on the BU's behalf
•    Ensure total consistency and integrity between BU-level reporting and enterprise-wide performance standards, definitions, and cadences

5. Operational Excellence & Organizational Scalability
•    Continuously assess and improve the BU's operational maturity; identify structural inefficiencies, governance gaps, and coordination failures — then design and implement durable fixes
•    Build the operating playbooks, frameworks, decision templates, and institutional knowledge that allow the BU to scale without linear growth in coordination overhead
•    Partner with Business Performance leadership to pilot, refine, and scale enterprise-wide performance capabilities.  Proactively identify opportunities to standardise and scale practices across BUs in partnership with the Head of Business Performance; resist the proliferation of bespoke processes without clear justification.

6. Other Responsibilities
• Maintain compliance with all applicable employment laws and company policies; partner with legal counsel and leadership to manage risk and uphold a culture of integrity.
• Maintain compliance with company policies, procedures, and mission statement; adhere to all confidentiality requirements in all aspects of the role; and
• Fulfill those responsibilities and/or duties that may be reasonably provided for the purpose of achieving the operational and business success of the organization.

Job Requirements:
•    10+ years of progressive experience in business operations, strategy & operations, management consulting (strategy/operations practice), or equivalent senior operational leadership roles
•    Demonstrated experience operating at or supporting an SVP/EVP/C-suite level — with a track record of influencing, challenging, and aligning senior executives on strategy and execution
•    Deep fluency in enterprise performance management: OKR design and cascade, KPI architecture, balanced scorecard frameworks, and operating cadence design at scale
•    Strong financial acumen; experience owning or co-owning a business unit's operating plan, headcount model, and investment prioritization process
•    Proven ability to lead complex, ambiguous, cross-functional initiatives without formal authority over the stakeholders required to execute them
•    Executive-level communication skills: capable of preparing and presenting board-quality narratives, not just summaries — someone who writes in recommendations, not just observations
•    Exposure to private equity-backed or high-growth transformation environments where speed, rigor, and resource discipline are simultaneously required
•    Proficiency in enterprise planning tools, OKR platforms, BI/reporting tools (Tableau, Power BI), and project/portfolio management systems
•    Bachelor's degree required; MBA or equivalent advanced degree strongly preferred
•    PgMP, Lean Six Sigma Black Belt, or equivalent operational excellence certification preferred

Physical Demands and Work Environment:
•    Sedentary work (i.e. sitting for long periods of time);
•    Exerting up to 10 pounds of force occasionally and/or negligible amount of force; 
•    Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions;
•    Subject to inside environmental conditions; and
•    Travel for this position may be required to Employer office locations as well as other general business-related travel.

Overview:
The Informaticist will serve as a key hands-on contributor within the Enterprise Data Informatics team, reporting directly to the Senior Director, Informatics. This role is responsible for executing the day-to-day operational and analytical work that underpins the integrity of Inovalon's clinical data assets. The Informaticist will apply deep expertise in clinical coding, ontology mapping, and data quality analysis to support the organization's data normalization strategy and ensure that enterprise data products meet rigorous clinical and technical standards.

Duties and Responsibilities:

• Clinical Ontology Maintenance: Support and maintain internal reference data processes aligned with industry-standard clinical ontologies, including ICD-10, SNOMED CT, LOINC, and RxNorm, ensuring accuracy and currency of code mappings.
• Data Quality Analysis: Execute data quality monitoring routines to identify, document, and remediate gaps or inconsistencies in healthcare data assets; escalate systemic issues to the Senior Director, Informatics.
• Clinical Normalization: Apply and refine clinical normalization techniques to map unstructured and semi-structured clinical information to standardized codified data elements.
• Data Asset Assessment: Support the evaluation of new data assets for depth, specificity, and quality; support Expert Determination workflow; prepare structured assessments and summaries for leadership review.
• Cross-Functional Collaboration: Collaborate closely with Data Engineering, Product, and Clinical teams to ensure that data specifications are accurately implemented and downstream data products reflect high-fidelity source data.
• KPI Reporting & Tracking: Contribute to the development and tracking of Data Quality (DQ) KPIs and benchmarks; generate periodic reporting to inform stakeholder decision-making.
• Pipeline Modernization Support: Participate in pipeline modernization initiatives, assisting with the migration of legacy reference tables to modern, scalable terminology service frameworks.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in Health Informatics, Medical Informatics, Computer Science, Health Information Management, or a related field required
• Master’s Degree in Arts/Sciences (M.A./M.S.) in Medical Informatics, Health Informatics, or a related discipline preferred
• Relevant professional certifications (e.g., RHIA, CCS, CHDA, or equivalent) a plus.

Experience:

• 8+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Bachelor's degree) required or
• 5+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Master's degree) required

Skills and Abilities:

• Technical Expertise: Proficiency with clinical code sets including ICD-10-CM, CPT, HCPCS, SNOMED CT, LOINC, and RxNorm. Familiarity with EHR and claims data, as well as real-world data (RWD) environments.
• SQL Skills: Proficiency in SQL for querying, analyzing, and validating large-scale healthcare datasets.
• Data Normalization: Demonstrated experience with clinical data normalization, including mapping unstructured data to standardized terminologies.
• Communication: Ability to clearly document findings, prepare summaries, and communicate data quality insights to both technical and non-technical stakeholders.
• Organizational Skills: Ability to manage multiple workstreams and prioritize deliverables in a fast-paced, agile environment.

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.
• The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview:
The Informaticist will serve as a key hands-on contributor within the Enterprise Data Informatics team, reporting directly to the Senior Director, Informatics. This role is responsible for executing the day-to-day operational and analytical work that underpins the integrity of Inovalon's clinical data assets. The Informaticist will apply deep expertise in clinical coding, ontology mapping, and data quality analysis to support the organization's data normalization strategy and ensure that enterprise data products meet rigorous clinical and technical standards.

Duties and Responsibilities:

• Clinical Ontology Maintenance: Support and maintain internal reference data processes aligned with industry-standard clinical ontologies, including ICD-10, SNOMED CT, LOINC, and RxNorm, ensuring accuracy and currency of code mappings.
• Data Quality Analysis: Execute data quality monitoring routines to identify, document, and remediate gaps or inconsistencies in healthcare data assets; escalate systemic issues to the Senior Director, Informatics.
• Clinical Normalization: Apply and refine clinical normalization techniques to map unstructured and semi-structured clinical information to standardized codified data elements.
• Data Asset Assessment: Support the evaluation of new data assets for depth, specificity, and quality; support Expert Determination workflow; prepare structured assessments and summaries for leadership review.
• Cross-Functional Collaboration: Collaborate closely with Data Engineering, Product, and Clinical teams to ensure that data specifications are accurately implemented and downstream data products reflect high-fidelity source data.
• KPI Reporting & Tracking: Contribute to the development and tracking of Data Quality (DQ) KPIs and benchmarks; generate periodic reporting to inform stakeholder decision-making.
• Pipeline Modernization Support: Participate in pipeline modernization initiatives, assisting with the migration of legacy reference tables to modern, scalable terminology service frameworks.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Education:

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) in Health Informatics, Medical Informatics, Computer Science, Health Information Management, or a related field required
• Master’s Degree in Arts/Sciences (M.A./M.S.) in Medical Informatics, Health Informatics, or a related discipline preferred
• Relevant professional certifications (e.g., RHIA, CCS, CHDA, or equivalent) a plus.

Experience:

• 8+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Bachelor's degree) required or
• 5+ Years of experience in healthcare data, clinical informatics, or a related field, with direct hands-on experience in clinical ontologies and terminology management (with Master's degree) required

Skills and Abilities:

• Technical Expertise: Proficiency with clinical code sets including ICD-10-CM, CPT, HCPCS, SNOMED CT, LOINC, and RxNorm. Familiarity with EHR and claims data, as well as real-world data (RWD) environments.
• SQL Skills: Proficiency in SQL for querying, analyzing, and validating large-scale healthcare datasets.
• Data Normalization: Demonstrated experience with clinical data normalization, including mapping unstructured data to standardized terminologies.
• Communication: Ability to clearly document findings, prepare summaries, and communicate data quality insights to both technical and non-technical stakeholders.
• Organizational Skills: Ability to manage multiple workstreams and prioritize deliverables in a fast-paced, agile environment.

Working Conditions and Physical Demands:

• This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.
• The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview: Inovalon's TA function operates at the intersection of healthcare and technology — supplying the talent behind a pure-play cloud-based SaaS and DaaS platform that serves over 50,000 customers. The Manager, Talent Acquisition is a player‑coach responsible for leading, developing, and scaling a high‑performing team of Talent Acquisition Partners. This role translates business priorities into hiring strategy, elevates recruiting as a true advisory function, and ensures consistent, rigorous, and skills‑based hiring practices across the organization.

Success in this role means building a team that hires for capability and potential, partners credibly with senior leaders, leverages data to drive decisions, and delivers high‑quality hiring outcomes aligned to Inovalon’s mission and growth objectives.

Duties and Responsibilities:

Team leadership and development

• Lead, coach, and develop a team of Talent Acquisition Partners through regular 1:1s, actionable feedback, and clear performance calibration.
• Establish clear expectations for what “good” looks like; ensure team members understand how performance is measured and where they stand.
• Coach recruiters to operate as Talent Advisors, running strategic kickoffs, challenging assumptions, and evaluating candidates on skills and potential—not credentials alone.
• Identify development opportunities and build growth plans that retain and advance top performers.
• Address performance gaps early and constructively to maintain high standards across the team.
• Foster a collaborative “One Team” culture where feedback is shared openly, wins are celebrated, and expertise is leveraged across the group.

Team operations and capacity

• Assign requisitions based on team capacity, functional expertise, and development goals; manage load distribution proactively — no team member is buried without awareness and a plan.
• Own team-level operational reporting and performance conversations; address gaps directly and constructively.
• Lead team initiatives: onboarding new members, process improvement, AI tool adoption, and candidate experience standards.
• Create the conditions for the team to consistently meet goals — coach on sourcing quality, advisory posture, and stakeholder effectiveness — calibrate expectations before performance suffers.
• Manage offer approval workflows, ensuring accuracy, timeliness, and alignment with compensation guidelines prior to candidate communication.
• Maintain ATS hygiene standards across the team, including requisition setup, candidate disposition, and data integrity; hold team members accountable to consistent platform discipline.
• Review and approve requisition requests in accordance with headcount authorization and workflow requirements.
• Execute ad hoc administrative duties in support of TA operations, including system updates, reporting pulls, and cross-functional coordination as needed.

Stakeholder and business partnership

• Partner closely with HR Business Partners and business leaders to design search strategies for critical, specialized, or high volume hiring needs.
• Bring a clear point of view to talent conversations, informed by data, market insight, and business context—not just requisition status.
• Build trusted relationships with leaders and earn credibility to influence priorities, timelines, and role definitions when data and market realities support it.
• Translate workforce plans and business priorities into executable team hiring strategies, surfacing risks and constraints early with proposed solutions.

Player-coach execution

• Personally manage a limited number of high‑impact or complex full‑cycle searches, modeling the advisory quality standard expected of the team.
• Maintain personal recruiting quality and discipline at the same level required of team members.
• Take ownership of the most sensitive or complex searches when senior‑level judgment, discretion, or stakeholder engagement is required.

Other Responsibilities

• Maintain compliance with all applicable employment laws and company policies; partner with legal counsel and leadership to manage risk and uphold a culture of integrity;
• Maintain compliance with company policies, procedures, and mission statement; adhere to all confidentiality requirements in all aspects of the role; and
• Fulfill those responsibilities and/or duties that may be reasonably provided for the purpose of achieving the operational and business success of the organization.

Job Requirements:

• 7+ years of progressive full-cycle recruiting experience, with a track record of complex or specialized searches in technology, SaaS, healthcare, or similarly complex industry with at least 2 years supporting engineering and/or tech functions
• 2+ years of formal team leadership — through direct people management or demonstrable player-coach scope with measurable team impact.
• Demonstrated experience coaching recruiters to operate as Talent Advisors, including strategic intake execution and skills‑based evaluation.
• Proven ability to partner effectively with senior business leaders and HRBPs
• Strong fluency with modern TA technology, including ATS platforms, sourcing tools, and AI‑enabled recruiting solutions.
• Strong command of recruiting data and analytics, with the ability to translate metrics into actionable insights and decisions.
• Experience implementing or scaling skills‑based hiring, structured interviewing, or quality‑of‑hire initiatives
• Bachelor’s degree or comparable professional experience

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position may be required to Employer office locations as well as other general business-related travel.

*** Must be local to Atlanta, Nashville or Tampa area 

Overview:  The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon’s supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors.  Manages progress toward resolution and documents customer communication throughout the “life-cycle” of a reported issue.

Duties and Responsibilities:

• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools.  Outbound calls and meetings also included;
• Contact and interface for customers regarding support, troubleshooting and problem resolution;
• Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
• Ability to deescalate customer’s and resolve customer technical escalations;
• Create knowledge articles to assist department in resolving known customer issues;
• Document all activities with customers in CRM per defined process and procedures;
• Resolve open cases within specified guidelines;
• Elevate issues following escalation procedure timely and as appropriate;
• Other duties as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Job Requirements:

• Minimum of 2 years’ experience in customer service;
• Experience with MS Office Products;
• Experience multi-tasking in a fast paced, detail-oriented environment;
• Experience working independently;
• Experience working with cross-functional teams;
• Experience with problem-solving;
• Knowledge working with Problem Management, Records Management ticketing system (Salesforce);
• Minimum 3 years’ experience in a call center environment with high volume of transactions is preferred;
• Experience in Healthcare IT industry or medical billing experience is preferred;
• Experience in Software Technical Support is preferred;
• Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
• Experience with using and supporting Software as a Service (SaaS) is preferred;
• Experience using multiple Operating Systems such as Linux and Windows a plus; and
• Experience organizing and managing workload efficiently and prioritizing projects is preferred.

Education:

• High School Graduate or General Education Degree (GED) is required;
• Associate degree is preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview:  The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon’s supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors.  Manages progress toward resolution and documents customer communication throughout the “life-cycle” of a reported issue.

Duties and Responsibilities:

• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools.  Outbound calls and meetings also included;
• Contact and interface for customers regarding support, troubleshooting and problem resolution;
• Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
• Ability to deescalate customer’s and resolve customer technical escalations;
• Create knowledge articles to assist department in resolving known customer issues;
• Document all activities with customers in CRM per defined process and procedures;
• Resolve open cases within specified guidelines;
• Elevate issues following escalation procedure timely and as appropriate;
• Other duties as assigned;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Job Requirements:

• Minimum of 2 years’ experience in customer service;
• Experience with MS Office Products;
• Experience multi-tasking in a fast paced, detail-oriented environment;
• Experience working independently;
• Experience working with cross-functional teams;
• Experience with problem-solving;
• Knowledge working with Problem Management, Records Management ticketing system (Salesforce);
• Minimum 3 years’ experience in a call center environment with high volume of transactions is preferred;
• Experience in Healthcare IT industry or medical billing experience is preferred;
• Experience in Software Technical Support is preferred;
• Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
• Experience with using and supporting Software as a Service (SaaS) is preferred;
• Experience using multiple Operating Systems such as Linux and Windows a plus; and
• Experience organizing and managing workload efficiently and prioritizing projects is preferred.

Education:

• High School Graduate or General Education Degree (GED) is required;
• Associate degree is preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview:   Inovalon is a leading cloud-based data and analytics platform serving the healthcare industry. As the company continues to scale, including through M&A activity and enterprise-wide transformation, this role has been created to build and lead the function that connects strategy to execution. The AVP, Enterprise Transformation and Integration will own program delivery and integration leadership for the highest-stakes initiatives across the enterprise — including M&A integration, cost optimization, and large-scale business transformation. This role launches as an individual contributor, with 1–2 direct reports expected to be added as the function matures.

This is not a PMO governance role. It is an enterprise execution role for a leader who can personally drive complex, high-stakes programs — from large-scale organizational transformation through to post-merger integration across Day 1, stabilization, and value capture. The right candidate has operated in ambiguous, high-velocity environments — whether in management consulting, corporate development, or an in-house transformation function — and has the executive presence to partner credibly with the C-suite while the organization is under pressure.

Duties and Responsibilities:

M&A Integration & Pre-Close Readiness

• Own the end-to-end M&A integration lifecycle: pre-close readiness assessments, Day 1 operating playbook design, cross-functional workstream governance, and post-close performance tracking through value capture
• Lead pre-integration project work: target operating model design, synergy modeling validation, integration risk assessment, and regulatory/compliance readiness — coordinating with Legal, Finance, HR, IT, and Product
• Serve as the cross-functional integration lead for acquired entities from close through operational stabilization; own integration KPIs, issue escalation, and executive reporting to the C-suite and Board
• Partner with Corporate Development and Finance to translate deal thesis assumptions into integration milestones and synergy realization timelines; hold workstream owners accountable to delivery

Enterprise Transformation & Program Delivery 

• Own the enterprise portfolio of strategic transformation programs — typically spanning organizational change, process transformation, technology modernization, and cost reduction
• Serve as program director on the highest-complexity, highest-visibility initiatives; provide direct program leadership and hands-on delivery accountability, not just oversight or governance
• Build and maintain the program delivery infrastructure: intake and prioritization frameworks, cross-functional workstream governance, dependency management, and risk escalation cadences
• Develop executive-ready program reporting for CEO and Board audiences: initiative status, interdependencies, risk posture, and progress against milestones

Executive Advisory & Strategic Thought Partnership

• Serve as a strategic thought partner to the SVP, Head of Business Performance and other senior executives on transformation strategy, resource prioritization, and enterprise initiative sequencing
• Prepare strategic program updates for the Board and C-suite; own the narrative, not just the slides
• Represent the transformation function in M&A diligence processes assess target operational readiness, identify integration risks, and model integration costs and synergies for deal teams
• Contribute to the annual strategic planning process: program portfolio construction, initiative ROI modelling, and resource allocation recommendations

Other Responsibilities

• Maintain compliance with all applicable employment laws and company policies; partner with legal counsel and leadership to manage risk and uphold a culture of integrity.
• Maintain compliance with company policies, procedures, and mission statement; adhere to all confidentiality requirements in all aspects of the role; and
• Fulfill those responsibilities and/or duties that may be reasonably provided for the purpose of achieving the operational and business success of the organization.

Job Requirements:

• 15+ years of progressive experience in strategy, enterprise program management, M&A integration, management consulting (strategy/operations), or corporate transformation; 5+ years in a senior leadership role with team management responsibility
• Demonstrated M&A integration experience: has personally led or co-led at least one end-to-end integration (pre-close through value capture) in a healthcare, SaaS, or technology-enabled services environment
• Proven track record of leading enterprise cost optimization programs with quantifiable outcomes — not just governance, but delivery accountability
• Executive presence with demonstrated ability to influence, challenge, and present to C-suite and Board-level audiences in high-stakes environments
• Experience leading large-scale change management in matrixed, complex organizations where organizational politics and competing priorities are the norm
• People leadership experience: has hired, developed, and managed a team of program managers or analysts
• Exposure to private equity-backed or high-growth transformation environments where speed, rigor, and resource discipline are simultaneously required
• Bachelor's degree required; MBA or equivalent advanced degree from a top-tier program strongly preferred

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position may be required to Employer office locations as well as other general business-related travel.

Location: This role is primarily remote. However, candidates located within 40 miles of our offices in Bowie, MD; Canonsburg, PA; or Tampa, FL will follow a hybrid schedule, working on-site every Tuesday and Wednesday.

The Senior Product Manager is the key business representative for our RWD product: defining its vision, guiding its direction, and ultimately seeing its fit into the market. In the Agile product development process, the product manager explores and represents the business needs of the user community. As the liaison between the development team and customers, the product manager must collaborate closely with both groups. 

We are seeking a candidate with a strong background in real-world data analytics, particularly within the healthcare industry. The ideal candidate will possess a unique blend of technical expertise, strategic vision, and customer-centric focus to drive the development and successful launch of innovative products that leverage real-world data to address critical healthcare challenges. This role requires proficiency in GTM modeling, market sizing, agile product lifecycle management, and the ability to engage with customers in product discovery and delivery discussions.

Key Responsibilities:

• GTM Modeling: Develop comprehensive Go-to-Market (GTM) models and strategies for new product launches, considering market dynamics, competitive landscape, customer segmentation, pricing strategies, and distribution channels.
• Customer-Oriented Approach: Cultivate a deep understanding of customer needs, pain points, and preferences through market research, customer interviews, and data analysis. Utilize this insight to inform product strategy and prioritize features that deliver maximum value to customers.
• Market Sizing: Conduct thorough market analysis and sizing exercises to identify target market opportunities, assess market potential, and inform strategic decision-making.
• Data Analytics: Leverage advanced analytics techniques to extract actionable insights from real-world data sources, enabling evidence-based decision-making and product innovation. Collaborate with data scientists and analysts to develop predictive models, segmentation strategies, and performance metrics.
• Healthcare Experience: Demonstrate a strong understanding of the healthcare industry landscape, including regulatory requirements, reimbursement models, healthcare IT infrastructure, and emerging trends such as value-based care and population health management.
• Product Lifecycle Management: Drive the end-to-end product lifecycle from ideation to launch to optimization, following agile methodologies and best practices. Define product requirements, create user stories, prioritize backlog, and coordinate cross-functional teams to deliver high-quality products on time and within budget.
• Customer Engagement: Serve as the primary point of contact for customers, engaging in strategic discussions, conducting product demonstrations, and addressing customer feedback and concerns. Effectively navigate tough conversations and negotiate win-win solutions to drive customer satisfaction and retention.
  
  

Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration), MBA or equivalent preferred.
• 5+ years of experience in product management, with a focus on healthcare analytics, real-world data, or related fields.
• Proven track record of successfully launching and managing complex products throughout the product lifecycle.
• Strong analytical skills with proficiency in data analysis tools and techniques (e.g., SQL, Python, R, Tableau).
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of the organization.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
• Certification in Agile or Product Management (e.g., Scrum, Product Owner) is a plus.
  
  

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%

Overview: The Director, GTM Readiness and Portfolio Planning, is responsible for driving structured launch readiness and commercialization execution across the Provider portfolio, ensuring new products, enhancements, and AI capabilities translate into measurable adoption, pipeline, and revenue impact.  

Reporting to the VP of Commercial Strategy, this role serves as a cross-functional integrator across Product, Sales, Marketing, Customer Operations, Sales Engineering, and Pricing to ensure alignment from product definition through market launch and post-launch performance. The Director will establish and operationalize a repeatable commercialization model, connecting portfolio planning, launch execution, and performance outcomes. 

Duties and Responsibilities:

Core Responsibilities 

• Execute and operationalize commercialization and GTM plans for new Provider products and enhancements with appropriate business partners to ensure clear positioning, pricing, packaging, and enablement for sales and customer-facing teams. 
• Lead the Voice of Customer function, including customer insights, and feedback loops. 
• Lead quarterly product portfolio planning to define and maintain a clear “Plan of Record,” aligning product roadmap, market priorities, and commercial readiness across Product, Sales, and Engineering 
• Partner with Sales Engineering leadership to evolve the function from demo support to a strategic commercial capability, including early adopter validation, deal strategy input, and structured Voice of Customer capture. 
• Define and manage the product portfolio governance process; and prepare, facilitate and communicate to organization on portfolio governance topics through full commercialization. 
• Define and operationalize scalable commercialization processes and governance frameworks, ensuring consistent execution across the portfolio. Create and report metrics/KPIs on the efficacy of the above functions.   
• Build strong relationships with internal stakeholders to ensure decisions translate into outcomes, not just plans.      
• Own commercialization outcomes for new product launches, including adoption, pipeline contribution, and revenue impact, ensuring clear linkage between product releases and business performance. 
• Own post-launch performance tracking and continuous optimization, ensuring products achieve targeted adoption and commercial outcomes. 
• Partner with Product and Finance to inform pricing and monetization strategies, incorporating market feedback, competitive positioning, and performance data. 

Performance Monitoring 

• Monitor and analyze commercial performance, including bookings, pipeline health, pricing effectiveness, and retention signals. 
• Use data and customer insights to continuously refine execution. 
• Establish clear launch success metrics and operating cadence to monitor adoption, customer feedback, and commercial performance post-launch.  
• Build scalable commercialization playbooks and operating models to support repeatable launches as the Provider portfolio expands. 

Job Requirements:

• 12+ years of experience in healthcare SaaS, enterprise software, or commercial program leadership 
• Proven success in developing new programs that are right sized for our organization to ensure successful execution  
• Demonstrated leadership skills for influencing cross functional teams 
• Financial and operational awareness (understanding of revenue, pipeline, retention signals) 
• Open communication that includes negotiation and win-win approaches 
• Strong presentation and communication skills (verbal, written, visual, listening)—inclusive of executive audiences 
• Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative 
• Experience working cross-functionally across Product, Sales, and Marketing 
• Strong project management and organizational skills 

Education:

• BA or BS degree in technical or business discipline and or related field required.
• Master’s degree or equivalent preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• May require up to 25% travel.

Overview: The Director, GTM Readiness and Portfolio Planning, is responsible for driving structured launch readiness and commercialization execution across the Provider portfolio, ensuring new products, enhancements, and AI capabilities translate into measurable adoption, pipeline, and revenue impact.  

Reporting to the VP of Commercial Strategy, this role serves as a cross-functional integrator across Product, Sales, Marketing, Customer Operations, Sales Engineering, and Pricing to ensure alignment from product definition through market launch and post-launch performance. The Director will establish and operationalize a repeatable commercialization model, connecting portfolio planning, launch execution, and performance outcomes. 

Duties and Responsibilities:

Core Responsibilities 

• Execute and operationalize commercialization and GTM plans for new Provider products and enhancements with appropriate business partners to ensure clear positioning, pricing, packaging, and enablement for sales and customer-facing teams. 
• Lead the Voice of Customer function, including customer insights, and feedback loops. 
• Lead quarterly product portfolio planning to define and maintain a clear “Plan of Record,” aligning product roadmap, market priorities, and commercial readiness across Product, Sales, and Engineering 
• Partner with Sales Engineering leadership to evolve the function from demo support to a strategic commercial capability, including early adopter validation, deal strategy input, and structured Voice of Customer capture. 
• Define and manage the product portfolio governance process; and prepare, facilitate and communicate to organization on portfolio governance topics through full commercialization. 
• Define and operationalize scalable commercialization processes and governance frameworks, ensuring consistent execution across the portfolio. Create and report metrics/KPIs on the efficacy of the above functions.   
• Build strong relationships with internal stakeholders to ensure decisions translate into outcomes, not just plans.      
• Own commercialization outcomes for new product launches, including adoption, pipeline contribution, and revenue impact, ensuring clear linkage between product releases and business performance. 
• Own post-launch performance tracking and continuous optimization, ensuring products achieve targeted adoption and commercial outcomes. 
• Partner with Product and Finance to inform pricing and monetization strategies, incorporating market feedback, competitive positioning, and performance data. 

Performance Monitoring 

• Monitor and analyze commercial performance, including bookings, pipeline health, pricing effectiveness, and retention signals. 
• Use data and customer insights to continuously refine execution. 
• Establish clear launch success metrics and operating cadence to monitor adoption, customer feedback, and commercial performance post-launch.  
• Build scalable commercialization playbooks and operating models to support repeatable launches as the Provider portfolio expands. 

Job Requirements:

• 12+ years of experience in healthcare SaaS, enterprise software, or commercial program leadership 
• Proven success in developing new programs that are right sized for our organization to ensure successful execution  
• Demonstrated leadership skills for influencing cross functional teams 
• Financial and operational awareness (understanding of revenue, pipeline, retention signals) 
• Open communication that includes negotiation and win-win approaches 
• Strong presentation and communication skills (verbal, written, visual, listening)—inclusive of executive audiences 
• Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative 
• Experience working cross-functionally across Product, Sales, and Marketing 
• Strong project management and organizational skills 

Education:

• BA or BS degree in technical or business discipline and or related field required.
• Master’s degree or equivalent preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• May require up to 25% travel.

Overview: The Director, GTM Readiness and Portfolio Planning, is responsible for driving structured launch readiness and commercialization execution across the Provider portfolio, ensuring new products, enhancements, and AI capabilities translate into measurable adoption, pipeline, and revenue impact.  

Reporting to the VP of Commercial Strategy, this role serves as a cross-functional integrator across Product, Sales, Marketing, Customer Operations, Sales Engineering, and Pricing to ensure alignment from product definition through market launch and post-launch performance. The Director will establish and operationalize a repeatable commercialization model, connecting portfolio planning, launch execution, and performance outcomes. 

Duties and Responsibilities:

Core Responsibilities 

• Execute and operationalize commercialization and GTM plans for new Provider products and enhancements with appropriate business partners to ensure clear positioning, pricing, packaging, and enablement for sales and customer-facing teams. 
• Lead the Voice of Customer function, including customer insights, and feedback loops. 
• Lead quarterly product portfolio planning to define and maintain a clear “Plan of Record,” aligning product roadmap, market priorities, and commercial readiness across Product, Sales, and Engineering 
• Partner with Sales Engineering leadership to evolve the function from demo support to a strategic commercial capability, including early adopter validation, deal strategy input, and structured Voice of Customer capture. 
• Define and manage the product portfolio governance process; and prepare, facilitate and communicate to organization on portfolio governance topics through full commercialization. 
• Define and operationalize scalable commercialization processes and governance frameworks, ensuring consistent execution across the portfolio. Create and report metrics/KPIs on the efficacy of the above functions.   
• Build strong relationships with internal stakeholders to ensure decisions translate into outcomes, not just plans.      
• Own commercialization outcomes for new product launches, including adoption, pipeline contribution, and revenue impact, ensuring clear linkage between product releases and business performance. 
• Own post-launch performance tracking and continuous optimization, ensuring products achieve targeted adoption and commercial outcomes. 
• Partner with Product and Finance to inform pricing and monetization strategies, incorporating market feedback, competitive positioning, and performance data. 

Performance Monitoring 

• Monitor and analyze commercial performance, including bookings, pipeline health, pricing effectiveness, and retention signals. 
• Use data and customer insights to continuously refine execution. 
• Establish clear launch success metrics and operating cadence to monitor adoption, customer feedback, and commercial performance post-launch.  
• Build scalable commercialization playbooks and operating models to support repeatable launches as the Provider portfolio expands. 

Job Requirements:

• 12+ years of experience in healthcare SaaS, enterprise software, or commercial program leadership 
• Proven success in developing new programs that are right sized for our organization to ensure successful execution  
• Demonstrated leadership skills for influencing cross functional teams 
• Financial and operational awareness (understanding of revenue, pipeline, retention signals) 
• Open communication that includes negotiation and win-win approaches 
• Strong presentation and communication skills (verbal, written, visual, listening)—inclusive of executive audiences 
• Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative 
• Experience working cross-functionally across Product, Sales, and Marketing 
• Strong project management and organizational skills 

Education:

• BA or BS degree in technical or business discipline and or related field required.
• Master’s degree or equivalent preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• May require up to 25% travel.

Overview:   The Senior Software Development Engineer L4 is expected to successfully work through complex tasks independently, understand the intricacies of the software development life cycle, and display strong adherence to fundamental software engineering principles in the production of software. This position requires a deep understanding of computer architecture and other key areas, including software testing and scalability.

This role will contribute to a hospital system data platform that ingests and processes clinical data, including patient records, lab results, surgical data, and hospital system messages, and delivers customized alerting and reporting to clinical staff. The engineer will be expected to work with a high degree of independence once onboarded, and will have opportunities to mentor and coach junior members of the team.

Duties and Responsibilities:

• Work collaboratively to write high quality, testable code that meets the “Definition of Done” as it relates to team commitments;
• Utilize a “Test-First” approach to software development, where possible, in which the test is developed before the code;
• Participate in design and code reviews with other engineers;
• Create automated unit, system and acceptance tests and participate in test plan reviews;
• Actively support and contribute to end of iteration demos;
• Responsible for assigned integration, testing and deployment tasks;
• Work with product management to scope and estimate product enhancements;
• Design, implement, unit test software, and test software following defined processes;
• Fix software defects (internal or customer reported) following defined process;
• Actively foster continuous team improvement by being accountable for actions and continuously striving to become a better problem solver;
• Contribute to team retrospectives, helping to identify and resolve team impediments;
• Write and maintain documentation to describe program development, logic, coding, testing, changes, and corrections;
• Actively participate in the change management process as business and technical scope is adjusted;
• Develop and maintain integrations that process and filter inbound hospital system messages, including parsing, validating, and routing clinical data into the platform;
• Support cloud migration efforts, contributing to the transition of existing on-premise workloads toward AWS-based infrastructure;
• Mentor and coach junior engineers, providing guidance on code quality, architectural decisions, and engineering best practices;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.
• On Call Policy: Participate in an on-call rotation to support critical issues, including outside standard business hours (evenings, weekends, and holidays), ensuring timely response and resolution as per defined SLAs.

Job Requirements:

• Minimum 5 years of software development experience, with demonstrated proficiency in C# and MS SQL Server; strong foundation in data structures and algorithms required;
• 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture;
• Experience with Python or similar scripting languages is a plus;
• Experience with Lua, particularly for message intake, filtering, and processing, is a plus;
• Experience with or demonstrated interest in cloud platforms, particularly AWS, in support of ongoing migration efforts.
• Advanced design/debugging/coding skills;
• Builds secure applications and adheres to security standards;
• Demonstrated ability to work independently and take ownership of complex technical problems with minimal supervision;
• Strong team player with a collaborative approach to engineering, bringing energy and engagement to standups, retrospectives, and cross-functional work;
• Demonstrated high personal integrity and ability to earn trust from others;
• Exhibits a growth mindset, seeks feedback often and is effective in continuous personal and professional development;
• Continuously pursuing self-directed learning activities aimed at developing expertise within technical domain, including reading relevant publications, participating in domain forums or groups etc.;
• Ability to anticipate and look for creative ways to solve problems and apply best practices.
• Communication, organization, and teamwork skills.

Education:

• Bachelor's degree in computer science, Software Engineering, or Information Technology
• Master's degree or PhD in Computer Science, a related technical field, or equivalent practical experience preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Subject to inside environmental conditions.
• Travel for this position will include less than 10% locally usually for training purposes.

Overview: The Sr.Dir/AVP of Risk Adjustment & Clinical Commercial Strategy is responsible for defining and driving the commercial growth strategy for new and existing solutions in this area, serving as the critical link between customers, sales execution, and product strategy. This role supports commercial planning, pricing strategy, go-to-market execution, and voice-of-customer insights, ensuring that customer needs, market dynamics, and product capabilities translate into durable revenue growth.

This role reports to the SVP of the Payer Commercial Strategy group and partners closely with senior leaders across Commercial, Sales, Product, Engineering, Marketing, Finance, Legal, and Customer Success. The role is a critical component of the high-impact commercial team that enables scale, clarity, and execution across the Payer portfolio. This role supports commercialization of new Payer products and enhancements, and leads build/buy/partner decisions, M&A decisions, and defining market segment strategies, and high level solution needs for internal builds.

Duties and Responsibilities:

Commercial Strategy & Business Planning

Support end-to-end commercialization for new Payer products, partnerships and add-ons, including launch signoff, positioning, pricing, enablement, customer messaging, and post-launch performance tracking.

• Ensure new product launches are evaluated for profitability and GTM consideration with discipline and precision, partnering cross-functionally to drive adoption, pipeline conversion, and early revenue realization.
• Support the annual and multi-year business planning, ensuring tight alignment across sales capacity, product roadmaps, pricing strategy, and financial targets.
• Translate enterprise strategy into executable GTM plans for new products, add-ons, and expansions.

Go-to-Market & Commercialization

• Support GTM plans for new Payer products and enhancements in close partnership with Product and Sales.
• Ensure clear positioning, pricing, packaging, and enablement for marketing, sales and customer-facing teams.

• Support Sales Engineering from primarily demo-based pre-sales support into a strategic commercial capability, contributing to go-to-market execution, deal strategy, pricing input, and structured Voice of Customer feedback.

Pricing & Monetization

• Own product and services pricing strategy for the Payer business, in close alignment with Product and Finance.
• Refine pricing frameworks that balance growth, competitiveness, and margin discipline.
• Support deal-level pricing decisions and approvals for complex or strategic opportunities.

Voice of Customer & Market Intelligence

• Assist and Co-Lead the Client Engagement program, including customer advisory boards, KLAS engagement, customer insights, and feedback loops.
• Support the market research and competitive intelligence, translating insights into actionable recommendations for product, pricing, and GTM strategy.
• Ensure customer insights directly inform roadmap prioritization and commercial decisions.

Cross-Functional Leadership & Alignment

• Drive Integrated conversations across Sales, Product, Engineering, Marketing, and Customer Success, driving clarity, accountability, and execution from strategy through results.
• Build strong relationships with internal stakeholders to ensure decisions translate into outcomes, not just plans.
• Partner with Sales and Marketing on brand-building, campaigns, messaging, and competitive positioning.

Executive Communication & Performance Monitoring

• Monitor and analyze commercial performance, including bookings, pipeline health, pricing effectiveness, and retention signals.
• Present business plans, performance insights, and growth recommendations to executive leadership.
• Use data and customer insights to continuously refine strategy and execution.
• Establish clear launch success metrics and operating cadence to monitor adoption, customer feedback, and commercial performance post-launch.
• Adise and help with the refinement of scalable commercialization playbooks and operating models to support repeatable launches as the Payer portfolio expands.

Specific Duties

• Support the execution of the Payer commercial strategy, including pricing, packaging, and GTM plans as it related the Risk Adjustment and correlated solutions and services such as Medical Record Retrieval, Medical Record Review, In Home Assessments, Care Gap Closure, and intergration with clinical systems for the purpose of risk adjustment.
• Allocate meaningful time to customer engagement, including executive meetings, conferences, and strategic accounts.
• Act as a thought leader, attending and speaking at conferences as well as regular interaction with industry analysts from Gartner, KLAS, IDC, HFS, etc.
• Partner with other commercial team members on strategic partnerships and inorganic growth opportunities in collaboration with Sales and Product teams
• Ensure tight linkage between customer satisfaction, retention, and revenue outcomes.

Job Requirements:

• 15+ years of experience in healthcare, data, technology, or analytics-driven businesses with direct strategic or operational experience for risk adjustment programs
• Demonstrated success defining and executing revenue growth strategies in complex, cross-functional environments.
• Strong understanding of Payer market dynamics, healthcare economics, and enterprise software or data solutions.
• Proven ability to operate at both strategic and executional levels, translating strategy into results.
• Exceptional communication, influence, and executive presence.

Education:

• BA or BS degree in technical or business discipline and or related field, or equivalent work experience.

• Master’s degree or equivalent preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.

May require up to 35% travel