This role is based in Berlin/Munich, Germany or Rennes, France.  

IDnow is looking for Communication & AI Transformation Manager, reporting directly to the Chief of Staff and working in close partnership with, Leadership, the People & Org team, Marketing, and more. You will own internal communications end-to-end and co-own the AI transformation project with accountability for delivery.  

You will act as the company’s internal voice, ensuring IDnow’s people understand where we are going, why it matters, and how they fit in. 
This is a unique opportunity to work at the intersection of strategy, communications, and organisational change inside one of Europe’s leading identity verification companies. 

Key Responsibilities 

AI Transformation 

• Co-own the AI transformation with the Chief of Staff, with direct accountability for delivery
• Build and manage a structured operating rhythm for AI rollout across the business
• Track adoption, enablement, and measurable impact; report progress to leadership on a consistent cadence
• Coordinate enablement initiatives across functions and ensure the company moves in a consistent direction
• Operate AI-first across your own workflows and share learnings proactively with the organisation. 
   

Internal Communications 

• Own internal communications end-to-end, including strategy, content-creation, and channel management
• Lead internal comms on our company's transformation - translating complex strategy into clear, credible, and consistent messaging
• Craft and shape CEO and leadership messaging across key moments
• Plan and deliver the monthly All Hands cycle end-to-end - planning, scripting, and coordinating
• Develop and maintain an internal comms calendar aligned to business priorities
• Manage and optimise Slack, Confluence, and other internal channels so information actually lands
• Bring IDnow’s progress, culture, and milestones to life through compelling storytelling 

 
Stakeholder Partnership & Engagement 

• Act as a comms partner to the extended leadership team, supporting their communications and ensuring message consistency
• Facilitate Insight Sessions, fireside chats, and other engagement formats that create dialogue, not just broadcast
• Work closely with People & Org, Marketing, Product, and senior leaders to keep messaging coherent across the business
• Support the Chief of Staff on research, briefings, and cross-functional priorities as needed 

Preferred Experience 

• Proven experience in internal communications and/or business operations, ideally in a fast-moving, scaling tech or SaaS environment
• Excellent written and verbal communication skills in English (our working language at 
  IDnow)
• Strong stakeholder management - comfortable working with strong personalities across multiple functions
• Comfortable operating in ambiguity and driving structure where none yet exists
• A creative eye for format, storytelling, and engagement - not just information delivery
• Genuinely AI-first in how you work - you reach for AI tools by default, not as a last resort
• Operationally sharp - able to shift between strategic comms work and hands-on project coordination without losing quality in either
• Experience supporting or communicating through organisational or product transformation is a strong plus
• Fluent in working with LLMs including Claude and Gemini, and experienced with workflow-building
• Fluent in Slack, Confluence, Jira, PowerPoint and Excel

Perks & Benefits 

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations 

This position is based in Rennes, France.

We are looking for a hands-on QA Automation Engineer who can strengthen our product quality across Web, API, and Mobile platforms. In this role, you will build and maintain automated tests, validate end-to-end workflows, and support the stability of customer-facing integrations. You will collaborate with developers, embedded QA engineers, and platform teams to ensure releases meet customer expectations.

Key Responsibilities

Automation

• Develop and maintain automated test suites for Web, Mobile (Appium), and Backend API flows.
• Implement integration tests across microservices using mocks, stubs, and reference backservers.
• Contribute to end-to-end automation of real customer workflows.
• Ensure repeatability, scalability, and stability of automated tests.

CI/CD & Tooling

• Integrate automated tests into CI/CD pipelines.
• Maintain test reporting and monitoring dashboards.
• Contribute to test data setup and staging environment readiness.

Collaboration

• Work closely with developers, embedded QAs, Product Owners, and DevOps.
• Engage early in feature development to identify risks and testability concerns.
• Support continuous improvement of automation and testing practices.

Preferred Experience

• 2+ years of experience as a QA Engineer with similar responsibilities.
• Strong experience with Python.
• Experience with Selenium / Playwright for web automation.
• Hands-on experience with Appium for mobile automation.
• Strong REST API testing using Python requests.
• Knowledge of microservices and integration testing.
• CI/CD exposure and understanding of pipeline stages.
• Strong debugging mindset (logs, tracing, network calls).
• Self-driven, proactive, and hands-on.
• Strong debugging and analytical mindset.
• Capable of owning automation tasks end-to-end.
• Comfortable across backend, web, and mobile automation.
• Fluent English and working proficiency in French is required.

Nice to Have:

• Contract testing (JSON Schema, Pact).
• Experience testing mobile SDK flows.
• Familiarity with test containers/emulators.
• Experience in identity verification or security domains.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Rennes, France.

As an experienced Python Developer, you will join our AI & ML team responsible for developing and integrating AI‑based fraud detection algorithms into our micro‑services infrastructure. Your objective will be to design such services and bring our algorithms from the prototyping stage to production for continuous improvement of our fraud detection and prevention capabilities.

Key Responsibilities

• Design, integrate, and operate graph‑oriented databases for advanced relational analysis.
• Ensure code quality through thorough testing and participate in code reviews.
• Monitor micro‑service performance and provide timely improvements and bug fixes.
• Work closely with the product owner to understand customer needs and contribute to the product roadmap.
• Optimize algorithms and services to ensure high performance, scalability, and consistent reliability.

Preferred Experience

You are an expert in Python with strong skills in building complex services, ideally related to fraud detection. You master graph database architecture. You have basic knowledge of Machine Learning and Artificial Intelligence. Curious, rigorous, and impact‑oriented, you know how to transform raw, complex algorithms into reliable and operational services within a critical architecture.

• Bachelor's or master's degree in computer science, Software Engineering, or related field.
• Proven experience of at least 5 years as a Python Developer, with a strong focus on building scalable and high‑performance applications.
• Solid understanding of data structures, relational databases, graph‑oriented databases, algorithms, and object‑oriented design principles.
• Experience with containerization using Docker.
• Strong documentation skills.
• Strong knowledge of version control systems such as Git.
• Excellent problem‑solving abilities and critical‑thinking skills.
• Strong communication skills and a team‑player mindset.
• Good knowledge of the Agile/Scrum framework.
• Familiarity with micro‑services architecture.
• Fluent English and Professional French are both required. 

Nice to have:

• Experience with fraud detection algorithms, machine learning, and artificial intelligence is a strong plus but not mandatory.
• Experience with C++ development is a strong plus but not mandatory.
• Experience as a technical lead or staff engineer is a strong plus but not required.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Rennes or in Paris, France.

We are looking for a Sales Specialist to support our growth and assist our sales teams in promoting high value-added solutions. Your role will be to support the Sales people during the entirety of the sales cycle with your fine understanding of leads' and clients' unique context and challenges. When you provide the right information, the Sales Manager closes the deal.

Key Responsibilities

• Identify and qualify new business opportunities in the identity verification, electronic signature, and digital identity markets.
• Support and advise clients throughout the sales cycle, from qualification and understanding of business needs to demonstrating the value of our solutions—both for prospects and existing clients.
• Collaborate closely with internal teams (technical, product, marketing) to ensure customer satisfaction.
• Present our SaaS solutions during client meetings, demonstrations, and events.
• Ensure rigorous follow-up of leads and opportunities using our CRM tool.
• Contribute to achieving the sales team’s growth objectives.

Preferred Experience

• Successful first experience on a similar role in a B2B solution sales in the SaaS / technology environment.
• Proficiency with CRM systems (such as Salesforce).
• Knowledge of different Sales methodologies.
• Team spirit: Work hand-in-hand with other areas of the Sales function to support the closing of new clients and satisfy our existing ones.
• Strong interpersonal skills: You are a great and efficient communicator and an active listener.
• Endless curiosity towards our clients' needs, blockers, and challenges.
• You are highly adaptable and a champion at re-using your knowledge and know-how for new situations.
• You have a knack for Product Marketing.
• Fluent French and Professional English are both required.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Berlin, Munich, Germany or Rennes, France.  

We are looking for a Product Manager – Trust Services (f/m/d) to drive product direction and execution for IDnow's Trust Services portfolio, with a strong focus on eIDAS 2.0-driven services and IDnow's contributions to the EU Large Scale Pilots WE BUILD & APTITUDE — particularly around the EUDI Wallet, (Qualified) Electronic Attestations of Attributes (QEAA/EAA), and related trust ecosystem capabilities. In this role, you will translate regulatory and standardization developments into a clear product strategy and delivery-ready roadmap, while aligning a broad set of internal and external stakeholders to ensure timely, high-quality pilot execution.

Key Responsibilities

• Drive Large Scale Pilot Execution — Structure workstreams, define milestones, coordinate dependencies, manage risks, and ensure timely delivery of pilot commitments and artefacts with both product leadership and project discipline.
• Own Product Strategy & Roadmap — Execute discovery, prioritization, and outcome-driven planning for Trust Services initiatives related to eIDAS 2.0 and the EUDI Wallet ecosystem.
• Translate Standards into Product Requirements — Turn eIDAS 2.0 and EUDI Wallet architecture concepts into crisp product specs, user journeys, acceptance criteria, and engineering-ready backlog items.
• Manage Stakeholder Alignment — Act as a product ambassador across Product, Engineering, Sales, Compliance/Legal, Operations, and external pilot partners; communicate trade-offs and decisions transparently. 
• Partner with Engineering — Align with fellow Product Managers and engineering leadership to plan increments/releases, run agile routines, and remove ambiguity to keep delivery on track. 
• Define & Track Success Metrics — Set and monitor adoption, operational, and compliance KPIs, using insights to steer prioritization.
• Create Outstanding Documentation — Produce high-clarity internal and external documentation including product requirement docs, decision logs, interface definitions, pilot deliverables, and stakeholder updates.
• Support Go-to-Market Enablement — Contribute to positioning inputs, sales enablement content, and customer/partner briefings in close collaboration with relevant teams. 

Preferred Experience

• 3–5 years of experience in Product Management, Project Management, or similar roles combining product ownership with structured delivery/project execution.
• Solid working knowledge of project management methodologies (e.g., PMP, Prince, or agile delivery in practice; ability to plan, de-risk, and drive outcomes across dependencies).  
• Strong product fundamentals: discovery → requirements → delivery → measurement (business + technical product ownership).  
• Strong documentation skills: ability to produce structured, decision-ready documents and clear technical/product specifications.
• Excellent stakeholder management and communication skills, including communicating complex topics to mixed audiences.
• Intrinsic interest in Trust Services, digital identity, and EU digitization initiatives, especially the EUDI Wallet ecosystem and large-scale pilots.
• Experience in regulated industries (e.g., financial services, telecom, public sector, payments, KYC/AML, trust services) is a strong plus.
• Language: Fluent English (German and/or French is a plus). 

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position can be based in either Rennes or Paris, France.

As the Head of Solution Engineering & Onboarding, you will be at the heart of our company's transformation. Your mission is to lead and empower two critical, client-facing technical teams: Solution Engineering (SE) and Onboarding Consulting (OC), through a pivotal evolution. You will forge a powerful "duo" with the different commercial teams, capturing and relaying crucial customer feedback, and you will directly influence our product roadmap, ensuring our solutions continuously evolve to meet market needs. You will be a key driver of customer value, revenue, and long-term success.

Key Responsibilities

• Lead Transformation: You will own and drive the evolution of the Solution Engineering and Onboarding Consultant teams, embedding a consultative mindset focused on solution-selling and value realization for our clients.
• Mentor and Empower your teams: Drive your Solution Engineers and Onboarding Consultants to be self-driven and pro-active, and own the beginning of the customers' journey with us.
• Build a World-Class Engine for Value:
• For Solution Engineering: Guide the team to become true business partners to our clients, mastering the art of value quantification, strategic solution design, and consultative selling.
• For Onboarding: Steer the team to become elite technical experts in value delivery, ensuring flawless implementation, integration, and achievement of the KPIs defined during the sales process.
• Drive Cross-Functional Alignment: Be a critical partner to Sales, Product, and Customer Success leadership, ensuring a seamless and unified customer journey from the first sales call to long-term value realization. You will ensure the voice of the customer and your teams is a key input for our product roadmap.
• Define and Measure Success: You will establish, track, and report on the key performance indicators for your function, including solution design quality, time to value, post-launch KPI attainment, and customer satisfaction.
• Act as a Senior Client Advisor: You will serve as an executive sponsor on our most strategic accounts, providing guidance and building relationships with senior client stakeholders to ensure success.

Preferred Experience

• Proven Leadership in a SaaS Environment: You have significant experience leading and scaling technical pre-sales, professional services, implementation, or solution consulting teams within a complex B2B SaaS company.
• A Transformational Mindset: You are not just a manager; you are a change agent. You have a proven track record of leading a team through a significant evolution of its operating model and culture.
• Deep Experience in Value-Selling: You live and breathe consultative, value-based methodologies. You know how to connect a technical solution to a customer's P&L and can instill this discipline in your teams.
• Strong Business and Technical Acumen: You are equally comfortable discussing API integrations and SDKs with a client's engineering team as you are quantifying business value and ROI with their executive leadership.
• A Passion for Customer Success: You are fundamentally driven by seeing your clients succeed and understand that their success is our success.
• Exceptional Communication and Influence: You have the ability to articulate a compelling vision and can effectively influence and collaborate with stakeholders across the organization, from the C-suite to individual contributors.
• Demonstrable Behaviors Connected to our Company Values: You are a team player, inclusive, trustworthy, and results-oriented in all that you do.
• Fluent English is required. Additional knowledge of French, German, and/or another european language is appreciated.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Rennes, France.

As a Senior QA Engineer, you will be an integral part of our engineering team, ensuring the quality and reliability of our AI/ML-powered identity verification services. You will work closely with software engineers, data scientists, and product managers to design and execute comprehensive test strategies for complex systems. 

Key Responsibilities

• Design, develop, and maintain automated tests using Python and relevant frameworks 
• Identify, document, and track bugs and quality issues through their full lifecycle 
• Improve and refine QA/testing processes to enhance services quality and reliability 
• Work closely with developers, data scientists, product managers, customer support, operations, and other stakeholders 
• Operate within an Agile Scrum team, participating in sprint ceremonies and contributing to high-quality releases 
• Participate in CI/CD pipeline integration to enable continuous quality validation 
• Contribute to the improvement of QA processes, tools, and best practices across teams 

Preferred Experience

• 5+ years of professional experience in software QA and automation. 
• Strong hands-on skills in Python for test automation. 
• Proven experience working in Agile/Scrum environments. 
• Familiarity with tools such as pytest, Postman, Locust, or similar testing frameworks 
• Experience with API testing (e.g., Postman, REST Assured) 
• Experience integrating automated testing into CI/CD pipelines (e.g., GitLab CI). 
• Proactive, autonomous, and confident in making technical QA decisions. 
• Strong analytical mindset with attention to detail 
• Fluent English (written and spoken); French language skills are a plus. 

Bonus skills: 

• Knowledge of GDPR and data privacy considerations in testing environments 
• Experience with testing services communicating via message queues (e.g., RabbitMQ, Kafka) using Protocol Buffer (Protobuf) interfaces 
• Familiarity with cloud-based test environments or containerized deployments (Docker, Kubernetes). 
• Experience with QA testing of Machine Learning or AI services, including statistical testing methodologies, handling and validating large datasets 

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.