This role is based in Berlin/Munich, Germany or Rennes, France.  

IDnow is looking for Communication & AI Transformation Manager, reporting directly to the Chief of Staff and working in close partnership with, Leadership, the People & Org team, Marketing, and more. You will own internal communications end-to-end and co-own the AI transformation project with accountability for delivery.  

You will act as the company’s internal voice, ensuring IDnow’s people understand where we are going, why it matters, and how they fit in. 
This is a unique opportunity to work at the intersection of strategy, communications, and organisational change inside one of Europe’s leading identity verification companies. 

Key Responsibilities 

AI Transformation 

• Co-own the AI transformation with the Chief of Staff, with direct accountability for delivery
• Build and manage a structured operating rhythm for AI rollout across the business
• Track adoption, enablement, and measurable impact; report progress to leadership on a consistent cadence
• Coordinate enablement initiatives across functions and ensure the company moves in a consistent direction
• Operate AI-first across your own workflows and share learnings proactively with the organisation. 
   

Internal Communications 

• Own internal communications end-to-end, including strategy, content-creation, and channel management
• Lead internal comms on our company's transformation - translating complex strategy into clear, credible, and consistent messaging
• Craft and shape CEO and leadership messaging across key moments
• Plan and deliver the monthly All Hands cycle end-to-end - planning, scripting, and coordinating
• Develop and maintain an internal comms calendar aligned to business priorities
• Manage and optimise Slack, Confluence, and other internal channels so information actually lands
• Bring IDnow’s progress, culture, and milestones to life through compelling storytelling 

 
Stakeholder Partnership & Engagement 

• Act as a comms partner to the extended leadership team, supporting their communications and ensuring message consistency
• Facilitate Insight Sessions, fireside chats, and other engagement formats that create dialogue, not just broadcast
• Work closely with People & Org, Marketing, Product, and senior leaders to keep messaging coherent across the business
• Support the Chief of Staff on research, briefings, and cross-functional priorities as needed 

Preferred Experience 

• Proven experience in internal communications and/or business operations, ideally in a fast-moving, scaling tech or SaaS environment
• Excellent written and verbal communication skills in English (our working language at 
  IDnow)
• Strong stakeholder management - comfortable working with strong personalities across multiple functions
• Comfortable operating in ambiguity and driving structure where none yet exists
• A creative eye for format, storytelling, and engagement - not just information delivery
• Genuinely AI-first in how you work - you reach for AI tools by default, not as a last resort
• Operationally sharp - able to shift between strategic comms work and hands-on project coordination without losing quality in either
• Experience supporting or communicating through organisational or product transformation is a strong plus
• Fluent in working with LLMs including Claude and Gemini, and experienced with workflow-building
• Fluent in Slack, Confluence, Jira, PowerPoint and Excel

Perks & Benefits 

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations 

This position is based in Berlin or in Munich, Germany.

At IDnow, we build Europe’s most trusted identity verification solutions, used by leading banks, fintechs, mobility players and major enterprises. To accelerate our growth, we’re looking for an SEO & Organic Growth Specialist – (f/m/d) German Speaker — a key strategic role at the heart of our marketing organisation.
Your mission: Own and elevate IDnow’s organic acquisition and website performance. SEO, Generative Search (GEO), UX, CRO and analytics will be your playground, with a clear goal: drive qualified and measurable pipeline.

Key Responsibilities

 Boost IDnow’s organic growth
• Define and lead our SEO & GEO strategy
• Position IDnow as the go‑to expert for regulated use cases and fraud prevention
• Deliver real business impact: qualified leads, conversions and pipeline
• Audit current SEO & GEO performance and build a clear improvement roadmap
• Refresh the semantic strategy and identify high‑value topics and keyword clusters
• Work closely with Content, Product Marketing and Technical teams to execute the plan

 Own and enhance website performance end‑to‑end
• Develop a robust, insight‑driven analytics ecosystem
• Build and deliver a UX/CRO roadmap to improve user experience and conversions
• Launch AB tests, implement quick wins, analyse behaviours and iterate
• Conduct UX & CRO audits with external specialists
• Design new journeys and pages supporting marketing campaigns

Preferred Experience

Hard skills
• Proven expertise in SEO (technical, semantic, business), ideally in B2B
• Strong analytics capabilities (GA4, GTM, SEO tools)
• Hands‑on experience with CMS platforms (ideally WordPress)
• Fluent in English and German

Soft skills
• Strong analytical mindset and sense of prioritisation
• Curiosity for AI and Generative Search, with a test‑and‑learn mindset
• High autonomy, ownership and operational drive
• Ability to collaborate and influence cross‑functionally
• Results‑oriented mindset: no vanity metrics — only business impact (edited) 

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Berlin, Munich, Germany or Rennes, France.  

We are looking for a Product Manager – Trust Services (f/m/d) to drive product direction and execution for IDnow's Trust Services portfolio, with a strong focus on eIDAS 2.0-driven services and IDnow's contributions to the EU Large Scale Pilots WE BUILD & APTITUDE — particularly around the EUDI Wallet, (Qualified) Electronic Attestations of Attributes (QEAA/EAA), and related trust ecosystem capabilities. In this role, you will translate regulatory and standardization developments into a clear product strategy and delivery-ready roadmap, while aligning a broad set of internal and external stakeholders to ensure timely, high-quality pilot execution.

Key Responsibilities

• Drive Large Scale Pilot Execution — Structure workstreams, define milestones, coordinate dependencies, manage risks, and ensure timely delivery of pilot commitments and artefacts with both product leadership and project discipline.
• Own Product Strategy & Roadmap — Execute discovery, prioritization, and outcome-driven planning for Trust Services initiatives related to eIDAS 2.0 and the EUDI Wallet ecosystem.
• Translate Standards into Product Requirements — Turn eIDAS 2.0 and EUDI Wallet architecture concepts into crisp product specs, user journeys, acceptance criteria, and engineering-ready backlog items.
• Manage Stakeholder Alignment — Act as a product ambassador across Product, Engineering, Sales, Compliance/Legal, Operations, and external pilot partners; communicate trade-offs and decisions transparently. 
• Partner with Engineering — Align with fellow Product Managers and engineering leadership to plan increments/releases, run agile routines, and remove ambiguity to keep delivery on track. 
• Define & Track Success Metrics — Set and monitor adoption, operational, and compliance KPIs, using insights to steer prioritization.
• Create Outstanding Documentation — Produce high-clarity internal and external documentation including product requirement docs, decision logs, interface definitions, pilot deliverables, and stakeholder updates.
• Support Go-to-Market Enablement — Contribute to positioning inputs, sales enablement content, and customer/partner briefings in close collaboration with relevant teams. 

Preferred Experience

• 3–5 years of experience in Product Management, Project Management, or similar roles combining product ownership with structured delivery/project execution.
• Solid working knowledge of project management methodologies (e.g., PMP, Prince, or agile delivery in practice; ability to plan, de-risk, and drive outcomes across dependencies).  
• Strong product fundamentals: discovery → requirements → delivery → measurement (business + technical product ownership).  
• Strong documentation skills: ability to produce structured, decision-ready documents and clear technical/product specifications.
• Excellent stakeholder management and communication skills, including communicating complex topics to mixed audiences.
• Intrinsic interest in Trust Services, digital identity, and EU digitization initiatives, especially the EUDI Wallet ecosystem and large-scale pilots.
• Experience in regulated industries (e.g., financial services, telecom, public sector, payments, KYC/AML, trust services) is a strong plus.
• Language: Fluent English (German and/or French is a plus). 

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

This position is based in Berlin or Munich, Germany.

Wer wir sind und warum du uns kennen solltest

IDnow ist mehr als ein Technologieanbieter. Wir sind ein Unternehmen, das digitale Identität neu denkt und Vertrauen zu einer echten Währung macht. Unsere Lösungen unterstützen täglich Unternehmen verschiedenster Branchen von Finanzdienstleistern und Telekommunikation über Mobilität und E-Commerce, bis hin zu vielen weiteren Industrien dabei, sichere, nahtlose und benutzerfreundliche digitale Erfahrungen zu ermöglichen.

Unsere Mission: Wir gestalten eine Zukunft, in der Vertrauen im digitalen Raum genauso selbstverständlich ist wie in der realen Welt.
Dafür suchen wir Menschen wie dich: strategisch denkend, neugierig, ambitioniert und mit echter Leidenschaft für Business Impact.

Du erkennst Chancen/Potenziale/Möglichkeiten, die anderen noch verborgen sind 

In dieser Rolle bist du nicht einfach Verkäufer:in - du bist Architekt:in für Wachstum.

Du bringst unsere Lösungen zu führenden Unternehmen, die täglich Millionen Kund:innen bedienen.
Du verbindest Technologie, Business Value und Branchen-Know-how zu einer Story, die Entscheider:innen überzeugt.
Und du verwandelst komplexe Prozesse in klare, skalierbare Deals.

Was du bewegst

• Du entwickelst und implementierst eigenständig Go-to-Market-Strategien für neue Geschäftsfelder und Zielbranchen.
• Du baust und pflegst einen hochwertigen Sales-Funnel — von Lead- Qualifizierung bis zum Deal Closing - und übertriffst regelmäßig Umsatz- und Wachstumsziele.
• Du identifizierst Cross- & Upselling-Potenziale bei Bestandskunden und entwickelst diese systematisch weiter.
• Du baust vertrauensvolle Beziehungen zu Entscheidungsträger:innen auf, auch auf C-Level und positionierst IDnow als Trusted Advisor.
• Du verantwortest den kompletten Sales-Cycle: Leadgenerierung, Verhandlung, Vertragsabschluss und Übergabe an Implementation/Onboarding.
• Du beobachtest Markt und Konkurrenz, leitest daraus Chancen ab und bringst neue Impulse für unser Business Development ein.
• Du arbeitest funktionsübergreifend mit Marketing, Produktmangamenet, Customer Success und Legal zusammen, um kundenzentrierte Lösungen zu schaffen.

Dein Profil

• Du verfügst über 5–7 Jahre Erfahrung im B2B-Vertrieb, insbesondere in der Neukundenakquise und Account Expansion - idealerweise im SaaS- oder Tech-Umfeld
• Du hast umfassende Erfahrung mit komplexen Verkaufszyklen sowie mit Enterprise-Deals und Vertragsverhandlungen.
• Du bist mit Sales-Methodologien wie MEDDPIC bestens vertraut und setzt sie sicher in der Praxis ein.
• Du verstehst den Markt für Identitätsverifikation oder ähnliche Compliance/Trust-Themen, Branchenwissen (z. B. FinTech, Telekom, E-Commerce) ist ein Plus.
• Du arbeitest selbstständig, strukturiert und ergebnisorientiert; der Umgang mit CRM-Systemen ist für dich Alltag (z. B. Salesforce)
• Du sprichst fließend Deutsch und Englisch; weitere europäische Sprachen sind willkommen.
• Du überzeugst mit ausgeprägten kommunikativen Fähigkeiten, insbesondere Präsentationen & Verhandlungen auf Entscheider:innen-Ebene.
• Du bist kundenorientiert, zuverlässig, analytisch und hast Spaß daran, mit Stakeholdern auf allen Ebenen zusammenzuarbeiten.

Was dich erwartet

• Flexible Arbeitszeiten und Remote-Option mit Ausstattung nach Bedarf.
• Nutzung unserer Mental-Health-Plattform mit 1:1 Sessions.
• Zugang zu Weiterbildungsressourcen (z. B. über Udemy - unbegrenzter Zugriff auf Kurse und Zertifizierungen).
• Regelmäßige Team-Events, Summer-Parties & Onsite-Zusammenkünfte.
• Sonderurlaub bei besonderen Anlässen bzw. für Familienbedürfnisse.
• Work-cation-Möglichkeiten für mehr Work-Life-Flexibilität.
• Eine inklusive Unternehmenskultur - wir stehen für Gleichberechtigung und Vielfalt und leben eine faire, diskriminierungsfreie Einstellungspolitik.

Bereit, die Zukunft der digitalen Identität mitzugestalten?

Dann freuen wir uns auf deine Bewerbung!
Lade deinen Lebenslauf einfach über unser Portal hoch.
Ein paar kurze Infos zu Startdatum & Gehaltsvorstellung helfen uns, noch schneller auf dich einzugehen.

Let’s build trust - together.