IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.
The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.
This position can be based in either Rennes or Paris, France.
As the Head of Solution Engineering & Onboarding, you will be at the heart of our company's transformation. Your mission is to lead and empower two critical, client-facing technical teams: Solution Engineering (SE) and Onboarding Consulting (OC), through a pivotal evolution. You will forge a powerful "duo" with the different commercial teams, capturing and relaying crucial customer feedback, and you will directly influence our product roadmap, ensuring our solutions continuously evolve to meet market needs. You will be a key driver of customer value, revenue, and long-term success.
Key Responsibilities
- Lead Transformation: You will own and drive the evolution of the Solution Engineering and Onboarding Consultant teams, embedding a consultative mindset focused on solution-selling and value realization for our clients.
- Mentor and Empower your teams: Drive your Solution Engineers and Onboarding Consultants to be self-driven and pro-active, and own the beginning of the customers' journey with us.
- Build a World-Class Engine for Value:
- For Solution Engineering: Guide the team to become true business partners to our clients, mastering the art of value quantification, strategic solution design, and consultative selling.
- For Onboarding: Steer the team to become elite technical experts in value delivery, ensuring flawless implementation, integration, and achievement of the KPIs defined during the sales process.
- Drive Cross-Functional Alignment: Be a critical partner to Sales, Product, and Customer Success leadership, ensuring a seamless and unified customer journey from the first sales call to long-term value realization. You will ensure the voice of the customer and your teams is a key input for our product roadmap.
- Define and Measure Success: You will establish, track, and report on the key performance indicators for your function, including solution design quality, time to value, post-launch KPI attainment, and customer satisfaction.
- Act as a Senior Client Advisor: You will serve as an executive sponsor on our most strategic accounts, providing guidance and building relationships with senior client stakeholders to ensure success.
Preferred Experience
- Proven Leadership in a SaaS Environment: You have significant experience leading and scaling technical pre-sales, professional services, implementation, or solution consulting teams within a complex B2B SaaS company.
- A Transformational Mindset: You are not just a manager; you are a change agent. You have a proven track record of leading a team through a significant evolution of its operating model and culture.
- Deep Experience in Value-Selling: You live and breathe consultative, value-based methodologies. You know how to connect a technical solution to a customer's P&L and can instill this discipline in your teams.
- Strong Business and Technical Acumen: You are equally comfortable discussing API integrations and SDKs with a client's engineering team as you are quantifying business value and ROI with their executive leadership.
- A Passion for Customer Success: You are fundamentally driven by seeing your clients succeed and understand that their success is our success.
- Exceptional Communication and Influence: You have the ability to articulate a compelling vision and can effectively influence and collaborate with stakeholders across the organization, from the C-suite to individual contributors.
- Demonstrable Behaviors Connected to our Company Values: You are a team player, inclusive, trustworthy, and results-oriented in all that you do.
- Fluent English is required. Additional knowledge of French, German, and/or another european language is appreciated.
Perks & Benefits
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations.
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.
