雇用形態：正社員

職務内容:

■ 収録監修およびクオリティコントロール 
プロダクト理解： HoYoverseタイトルの世界観、シナリオ、キャラクター設定、および音声開発における要件を深く理解し、制作に反映させる。
スタジオディレクション： 収録現場での進行管理（ペース配分）を行い、演技のパフォーマンスや音声と台本の整合性を確認。最終的な収録素材が開発要件を満たすよう監修する。
クオリティ管理： 音声の収録品質を管理し、技術的な要求仕様に合致していることを保証する。
現場サポート： 各フォーマットに応じた台本や資料の精査・準備、現場での設定解説、収録現場の環境維持を行い、円滑かつ効率的な収録を推進する。
検収業務： ローカライズチームや音声PMと連携し、該当プロジェクトの音声リソースの検収を担当。最終的な音声ファイルの品質に責任を持つ。

■ プロジェクト管理および調整 
ライフサイクル管理： プリプロダクション（準備）、レコーディング、ポストプロダクション（QA等）に至るまでのボイス制作全工程の管理。
進捗・予算管理： 収録スケジュールの策定および進捗統括を行い、適切な予算内で納期通りに音声アセットを納品する。
ステークホルダー調整： 社内チーム、外部ベンダー、監督、キャスト（声優）等、多方と連携し、業務を円滑に進行させる。
リスクマネジメント： プロジェクトごとの特殊な制作ニーズの把握、および発生しうるリスクへの対応。

■ 技術およびクリエイティブ キャスティング支援： 
ボイスキャスト選定のサポート（オーディションの段取り、対面・リモートでの演技指導、候補者の提案等）。
編集業務： 音声・映像編集のスキルを活かし、基本的なポストプロダクション業務を自律的に完結させることができる。

応募要件

■ 語学能力

中国語・日本語： ともにネイティブレベルの運用能力。中日両言語の台本を深く理解し、現場の監督、キャスト、音響エンジニアと円滑なコミュニケーションが取れること。

英語： 上記を満たした上で、ビジネスレベルの英語能力をお持ちの方は優遇いたします。

求める人物像

パッション： ローカライズおよびボイス制作業務に対して強い情熱をお持ちの方。

選考プロセス
書類選考（履歴書、職務経歴書）
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面接（2～3回）
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内定

What You Will Do:

• Studio Monitoring and Quality Control

  • Apply a deep knowledge of HoYoverse products' lore and storylines to oversee voice acting content during recording sessions, ensuring adherence to scripts and lore, and facilitating communication to adjust performances as needed.

  • Manage recording audio quality, ensuring proper equipment setup and adherence to audio technical requirements.

  • Prepare scripts and reference materials in required formats, and provide on-site interpretation as needed. Maintain an efficient and orderly recording environment.

  • Collaborate with the localization team and voice-over PM to oversee the quality control aspect of localized voice resources, taking responsibility for final voice files.

• Project Management and Coordination

  • Manage the full lifecycle of voice recording, including pre-production, recording process, and post-production QA.

  • Coordinate recording schedules and timelines, ensuring timely delivery of voice assets within reasonable budget.

  • Liaise between internal teams, external vendors, directors, actors and all stakeholders to ensure smooth operations.

  • Address special voice-over requirements and manage/mitigate potential risks.

• Technical and Creative Duties

  • Support casting needs, including arranging and guiding auditions (on-site or remote), and producing actor recommendations.

  • Develop audio editing and mixing skills, with the goal of handling basic post-production tasks independently.

• Industry Development

  • Establish and maintain industry networks, including voice-over related personnel such as vendors, actors, directors, and producers.

  • Stay informed about the latest trends in the voice-over industry, providing suggestions for HoYoverse's voice-over strategies.

What We Are Looking For:

• Industry Experience:

  • Familiar with game development processes, especially multilingual production workflows and standards.

  • Understanding of voice-over industry conventions and norms.

  • Experience with full-cycle localization voice-over production.

• Technical Skills:

  • Knowledge of third-party audio middleware (e.g., Wwise) is preferred.

• Personal Qualities:

  • Passionate about voice directing and sound performance, with a demonstrated enthusiasm for HoYoverse games. (Please specify your experience and level in existing HoYoverse games)

  • Strong teamwork, communication, and execution skills; detail-oriented and self-motivated.

  • Strong passion for anime culture and games, with knowledge of text and voice-over styles across multiple game genres. Ability to appreciate various forms of media including literature, art, and multimedia.

  • Deep understanding of game narratives and character development.

Responsibilities:

1. Support daily operations with outsourced BPO vendors handling Customer Service (CS) and Content Moderation (CM) for HoYoverse projects, ensuring smooth communication and coordination.
2. Track and report vendor performance on SLA, quality, productivity, accuracy, and compliance. Help prepare weekly and monthly review reports with data summaries and key insights.
3. Collect and analyze data from different vendor sites to identify trends, issues, and areas for improvement.
4. Work with internal QA and Training teams to review audits, find performance gaps, and follow up on improvement actions. Join calibration and feedback meetings to keep service tone and moderation standards consistent.
5. Coordinate with internal teams (CS, CM, Product, Localization, Policy) on workflow updates, documentation, and operational needs.
6. Support new process launches, testing, and tool rollouts to ensure vendors are aligned with HoYoverse standards.
7. Ensure vendors follow data protection, security, and ethical moderation policies. Escalate risks when needed and keep records of communications, reports, and process updates.

Requirements

1. Recent graduate (Class of 2024/2025) or graduated within one year, holding a Bachelor's degree or higher.
2. Strong interest in the gaming industry, operations management, customer service, or content safety.
3. Strong data sensitivity and analytical skills; able to spot issues from data and eager to learn how to turn findings into clear action plans. Proficiency in SQL or experience with data tools is a plus.
4. Excellent coordination and communication skills with a hands-on, "get-things-done" mentality and strong execution.
5. Organized, adaptable, and responsible, with a genuine passion for player experience and community well-being.
6. High learning agility and adaptability; able to thrive and grow quickly in a fast-paced, high-change environment and work well under pressure.
7. Relevant internship experience is a plus (e.g., data analysis, project management, operations support, BPO industry).
8. Industry background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.
9. Fluency in both English and Mandarin (written and spoken) is highly preferred to coordinate with regional teams and vendors.

What You Will Do:

What We Are Looking For:

Position Summary:

The Content Management Specialist is responsible for maintaining a safe, respectful, and engaging environment across all HoYoverse games and community platforms. This role ensures that user-generated content aligns with established community guidelines, moderation standards, and platform policies.

The ideal candidate brings strong expertise in content moderation, operational oversight, and policy enforcement, along with the ability to lead moderation teams and manage complex or sensitive escalations.

Key Responsibilities:

• Oversee the review and enforcement of community guidelines across in-game and community user-generated content
• Lead, support, and provide direction to moderation teams to ensure consistent, fair, and high-quality moderation decisions
• Handle complex, high-risk, or sensitive escalated cases with sound judgment and policy expertise
• Interpret and apply moderation policies, ensuring alignment with company standards and evolving platform requirements
• Identify trends, risks, and gaps in content safety, and recommend process or policy improvements
• Collaborate cross-functionally with community, operations, and policy teams to strengthen overall content governance

What We Are Looking For:

• Professional working proficiency in English and Japanese, with the ability to review and assess content accurately across these languages. Proficiency in Chinese is preferred.
• Strong understanding of content moderation principles, policies, and enforcement practices
• Experience managing or mentoring moderation teams in a fast-paced online environment
• Excellent judgment in handling nuanced, sensitive, or ambiguous content cases
• Ability to balance user experience, platform safety, and policy compliance
• Strong communication and documentation skills

About the Role:
We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may come from operations, product, or business roles, but you understand what great customer experience looks like and how to make it happen at scale.

What You Will Do:

• Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
• Collaborate closely with product, operations, and customer-facing teams to ensure seamless execution and feedback loops.
• Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
• Own key operational projects from ideation to rollout — with a focus on impact, execution, and iteration.
• Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.

What We Are Looking For:

• 5+ years of experience in customer experience, operations, or related business functions.
• Proven track record of improving complex service operations or driving impactful projects across teams.
• Strong project management skills with a hands-on, get-things-done mentality.
• Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
• High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.
• Background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.