About the role

We’re looking for a Community Manager to help build and grow HeyGen’s online communities across forums, Discord, Reddit, and beyond.

You’ll play a key role in shaping how people connect with HeyGen and with each other. This means creating experiences that bring people in, give them a reason to stay, and make it easy for them to participate.

You’re someone who enjoys both sides of the work. You come up with ideas that spark engagement, and you follow through to make sure they actually happen.

What you’ll do

Build a thriving community

• Grow and manage HeyGen’s Discord with a focus on daily engagement and positive interactions
• Show up on Reddit in a way that feels natural, helpful, and relevant
• Build relationships with creators, contributors, and early advocates
• Help members feel seen, heard, and excited to participate

Create engaging programs

• Launch campaigns like challenges, prompts, and showcases that encourage participation
• Develop recurring moments such as weekly threads, events, or creator spotlights
• Turn product updates into opportunities for the community to explore and share
• Create simple, effective formats that make it easy for people to join in

Keep things running smoothly

• Manage day-to-day community activity across platforms
• Plan and maintain a clear content and engagement rhythm
• Support a safe, inclusive, and constructive environment

Amplify your community

• Highlight great work from users and share their stories
• Encourage members to create and share content
• Help identify and grow community advocates

Close the feedback loop

• Listen closely to what the community is saying
• Spot trends, insights, and opportunities
• Share learnings with product and marketing teams
• Continuously improve how we engage

What we’re looking for

• 3+ year experience managing Discord and/or Reddit communities
• A strong sense of what makes people engage and participate
• Strong track record of end-to-end community projects
• Comfortable being active in online communities and internet culture
• Clear, thoughtful communication skills
• Able to balance creativity with execution
• Proactive and self-directed

Nice to have

• Experience with AI, creator tools, or video platforms
• Familiarity with HeyGen or similar products
• Basic design skills (Canva, Figma, etc.)
• Experience running community campaigns or events
• Experience with Developer communities

What success looks like

• A Discord community that feels active, welcoming, and engaging
• A Reddit presence that adds value and builds trust
• Online spaces where both new creators and power users can find value
• Campaigns that people want to participate in and share
• Online communities that drive business outcomes for a variety of internal teams and stakeholders
• Pathways for members to become leaders

Location

Opportunity to work in-office, hybrid or remote while employed as a contractor.

Compensation:

 We are looking to pay a competitive monthly rate on a long-term contract.   Expected range is $4,000 to $5,700/month 

Join us at HeyGen and help build the future of how people connect, create, and communicate through video.

About the role

HeyGen is building the AI video platform that Fortune 500 enterprises run their content operations on. Our strategic customers are not looking for another SaaS tool. They want production AI systems that plug into their LMS, their CRM, their HR stack, and their brand controls, and that their employees and end-users actually use every day. Closing the gap between what our APIs can do and what each enterprise needs them to do is the job.

We're hiring our first Forward Deployed Engineers to own that gap.

As a Forward Deployed Engineer on Strategic Accounts, you'll embed with our most technically complex enterprise customers and ship production AI video systems alongside their engineering teams. You'll own the last mile of delivery: discovery, technical scoping, architecture, build, rollout, and the eval-driven feedback loop back into HeyGen's product and model roadmap.

You'll operate autonomously, partner directly with customer engineering leaders and VPs, and represent HeyGen at the technical frontier. Typical questions you'll help answer look like:

• "How do we let 40,000 customer service reps generate branded training videos in twelve languages without going through our marketing team?"
• "How do we embed a live avatar into our product onboarding flow so every new user gets a conversational walkthrough in under 20 milliseconds of latency?"
• "How do we make HeyGen safe to deploy across a regulated pharma's field medical team with full avatar consent, audit logging, and subprocessor controls?"

You'll work side by side with our Product, Engineering, Sales, and Customer Success teams. Your field insights will directly influence what HeyGen ships next.

San Francisco or Los Angeles. Hybrid. Expect 25–40% travel to customer sites.

What you'll do

• Own end-to-end enterprise deployments. Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks.
• Build on the HeyGen API and LiveAvatar. Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform.
• Run the hard escalations. Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering.
• Close the product feedback loop. Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them.
• Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure.

What success looks like

In your first year, we'll measure your impact on time to production for strategic accounts, expansion revenue driven by the accounts you own, the number of reusable patterns you contribute back to the platform, and the quality of the eval and feedback signal you send into our product organization.

What we're looking for

• 3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js.
• Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience.
• Working knowledge of API design, webhooks, and cloud infrastructure.
• The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either.
• High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does.

Nice to have

• WebRTC, real-time media, or low-latency streaming experience.
• Experience at an FDE, solutions engineering, or post-sales engineering org at a frontier AI or enterprise SaaS company.
• Experience as a technical founder or early engineer at a startup. We especially want to hear from you.

A note on fit

If you don't check every box above but you're excited about building the forward-deployed function at an AI-first company, please apply. We care more about trajectory and taste than a clean line-by-line match.

Salary Range:

$175,000 – $225,000 annual base salary

Total compensation includes cash compensation, equity, and benefits.

Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

About the Role

HeyGen is building a modern, AI-native revenue motion where product usage and customer behavior inform how and when sales engages. We are looking for a Revenue Strategy & Systems Lead to take ownership of how revenue moves through HeyGen. This role focuses on building and maintaining the systems that power how we capture demand, qualify interest, and route high-value leads using inbound and product-driven signals.

This role sits at the intersection of product, data, and sales. You will be responsible for how revenue signals are defined, operationalized, and surfaced across the business, with a focus on inbound intake, qualification, and routing. We’re looking for someone fluent in modern GTM tooling, comfortable with system design, and willing to challenge existing patterns to build something better.

This opportunity here is to define how revenue operations scale inside a high-growth AI company. This is a hands-on, systems-oriented role suited for someone who has built and evolved RevOps or GTM Engineering foundations at a growing SaaS company.

Reporting directly to the CFO, you’ll have wide scope and visibility.

What You’ll Own

• Own how inbound and product-driven revenue signals are captured, classified, and routed
• Define what constitutes sales-worthy intent and ensure those signals are acted on quickly and consistently
• Partner with product and data teams to operationalize behavioral and usage data for GTM use
• Build and maintain workflows for inbound intake, enrichment, scoring, and routing
• Ensure sales teams receive decision-ready context, not just lead objects, to engage effectively
• Design and maintain durable revenue workflows that scale as the business grows
• Collaborate with data and engineering to integrate product behavior into GTM workflows
• Rationalize and evolve the GTM tooling and automation stack by deciding what to keep, consolidate, or deprecate
• Bring in patterns, playbooks, or tools you've seen work at high-growth SaaS or AI-native orgs
• Make systems legible, auditable, and able to scale cleanly

Outcomes You’ll Drive

• Inbound and product signals are captured and routed within minutes
• Sales trusts what appears in their pipeline and understands why it is there
• The GTM motion responds dynamically to product behavior and user intent
• Workflow logic is clear, stable, and not fragmented across tools
• The revenue systems layer is modern, minimal, and built to support scale

Experience

• 5 to 7 years in Revenue Operations, GTM Systems, or Sales Operations roles at SaaS or AI-native companies
• Hands-on experience building scoring, routing, and enrichment systems from the ground up
• Strong understanding of CRM object modeling and routing logic — not just form-building
• Fluency with modern GTM tooling and automation, including enrichment, outreach, scheduling, and scoring platforms
• Experience working with product usage data, ideally sourced from a data warehouses or CDPs
• Comfort working directly with SQL, event streams, or data pipelines
• Track record of simplifying complex systems and reducing tool sprawl
• Able to bring in best practices and frameworks, not just build what’s asked

Salary Range
$180,000 – $210,000 + equity + benefits

Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers equity, comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's reshaping the world of video creation through innovative technology!

Role Overview

Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform — not just product adoption.

HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization.

The Scaled Customer Success Manager (Scaled CSM) is responsible for delivering that transformation efficiently across a high-volume, pooled book of Growth and Mid-Market Enterprise customers.

This role is focused on driving fast time-to-value, structured onboarding, proactive risk mitigation, and scalable growth motions through repeatable, programmatic engagement.

This is the perfect opportunity for a digital-first, program-oriented builder to redefine what customer success management means for one of the world's most innovative AI companies.

Core Responsibilities

1. Own Time-to-First-Value at Scale

• Create digital-first onboarding motions for new Mid-Market customers at scale.
• Develop standardized onboarding playbooks with clearly defined success criteria.
• Ensure customers reach initial value within the first 30 days.
• Guide customers toward a stable, self-sustaining operating state.

2. Drive Outcome-Based Engagement

• Anchor customer conversations around business impact, including:
  • Cost structure reduction
  • Time-to-content compression
  • Scalable output without linear headcount growth
  • Global consistency at local speed
• Define and reinforce outcome-oriented success metrics (not just usage metrics).
• Re-anchor customers on value when conversations drift into features or tooling.

3. Execute Programmatic Success Motions

• Manage a pooled book of business using tech-touch and structured outreach campaigns.
• Design, launch, and iterate on proactive success plays across lifecycle stages.
• Identify signals for churn risk, expansion opportunity, or escalation into higher-touch segments.
• Leverage automation, documentation, and scalable enablement assets to maximize impact per account.

4. Operate as a Program Manager

• Treat the scaled book of business as a portfolio of programs, not a collection of tickets.
• Prioritize initiatives based on impact to retention, expansion, and time-to-value.
• Run structured experiments (e.g., onboarding flows, lifecycle campaigns, risk interventions) and iterate rapidly based on data.
• Create clear documentation, success criteria, timelines, and ownership for cross-functional initiatives.

5. Proactively Manage Risk

• Monitor account health signals, telemetry, and adoption patterns.
• Use data analysis to identify leading indicators of churn or stagnation.
• Intervene early with structured mitigation plans when risk is identified.
• Ensure renewal readiness is established well in advance of contract expiration.

6. Identify and Enable Expansion

• Surface expansion opportunities justified by demonstrated value, new workflows, or broader team adoption.
• Use data to quantify impact and build lightweight ROI narratives.
• Partner with Sales and Renewals to convert validated impact into ACV growth.
• Contribute to expansion initiatives and migration motions where applicable.

7. Improve the Scaled Operating Model

• Continuously refine onboarding playbooks and lifecycle programs.
• Contribute to automation, health scoring, and documentation improvements.
• Provide structured feedback to Product and Support to reduce friction at scale.
• Operate as a multiplier by increasing CS leverage per account over time.

Key Skillsets

Program Management & Operational Rigor

• Strong program management skills with the ability to manage multiple concurrent initiatives across a large book of business.
• Ability to define goals, success metrics, milestones, and clear ownership.
• Comfort driving cross-functional projects with Sales, Support, Product, and Data.

Rapid Iteration & Builder Mindset

• Bias toward action and iteration over perfection.
• Experience launching v1 programs quickly, measuring impact, and refining based on feedback and results.
• Comfort operating in ambiguity and building structure where none exists.

Data Analysis & Insight Generation

• Strong analytical skills with the ability to translate raw data into clear actions.
• Experience working with dashboards, health scores, renewal forecasts, and lifecycle metrics.
• Ability to identify trends across a portfolio and design interventions based on signal, not anecdotes.

Vibe Coding & Automation

• Comfortable “vibe coding” lightweight internal tools, workflows, and automations to improve leverage.
• Experience using AI coding assistants (e.g., Claude Code or similar) to prototype scripts, automations, or workflow improvements.
• Ability to think in systems and reduce manual work through thoughtful tooling.

Tooling & Technical Comfort

We operate like a modern AI-native startup. You should be comfortable learning and leveraging tools quickly.

• CRM proficiency (Salesforce preferred) for account tracking, renewal forecasting, and pipeline visibility.
• Experience using data visualization tools such as Hex (or similar BI tools) to analyze and present insights.
• Strong working knowledge of Slack for cross-functional collaboration and async communication.
• Comfort working across support platforms, CS tooling, and automation systems.
• Familiarity with AI-native workflows and tooling; comfort experimenting with new tools to improve efficiency.

You do not need to be an engineer — but you must be technical enough to build leverage.

What Success Looks Like

• Faster time-to-value across the scaled segment
• Reduced onboarding friction and support dependency
• Healthier accounts progressing through value phases
• Fewer reactive escalations
• Improved Net Dollar Retention within the scaled portfolio
• Increased average ACV through structured value articulation and expansion
• Increased output per CSM through automation and programmatic engagement

Preferred Qualifications

• 4–7+ years of experience in Customer Success, Professional Services, Consulting, or a program-oriented SaaS role (AI experience preferred).
• Experience managing high-volume books of business using scaled or pooled CS motions.
• Demonstrated ability to drive business outcomes, not just product usage.
• Experience building repeatable onboarding, lifecycle, or renewal programs.
• Strong written communication skills and comfort leading structured, outcome-focused conversations.
• Data-informed mindset with the ability to synthesize account signals into clear actions.
• High ownership mentality and comfort operating in ambiguity.

Why Join HeyGen Customer Success

Customer Success at HeyGen is a revenue-impacting, strategically critical function.

As a Scaled CSM, you will help build and operationalize the foundation of our scalable Enterprise motion. You will directly influence retention, expansion, and operating leverage across hundreds of accounts.

You will not inherit a fully mature system — you will help build it.

If you are energized by creating structure, increasing leverage, building programs, and driving measurable outcomes at scale, this role is for you.

Salary Range:

$140,000 – $190,000 annual base salary

Total compensation includes cash compensation, equity, and benefits.

Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

We are seeking a seasoned Technical Leader to build and scale the foundational compute infrastructure that powers our state-of-the-art AI models—from multimodal training data pipelines to high-throughput, low-latency video generation.

Responsibilities

You will be the core engineer responsible for building the robust, efficient, and scalable platform that enables our research and production teams to rapidly iterate on HeyGen's generative video models. Your contributions will directly impact model performance, developer productivity, and the final quality of every AI-generated video.

• Optimize GPU Utilization: Design and implement mechanisms to aggressively optimize GPU and cluster utilization across thousands of devices for inference, training, data processing and large-scale deployment of our state-of-art video generation models.

• Develop Large-Scale AI Job Framework: Build highly scalable, reliable frameworks for launching and managing massive, heterogeneous compute jobs, including multi-modal high-volume data ingestion/processing, distributed model training, and continuous evaluation/benchmarking.

• Enhance Observability: Develop world-class observability, tracing, and visualization tools for our compute cluster to ensure reliability, diagnose performance bottlenecks (e.g., memory, bandwidth, communication).

• Accelerate Pipelines: Collaborate closely with AI researchers and AI engineers to integrate innovative acceleration techniques (e.g., custom CUDA kernels, distributed training libraries) into production-ready, scalable training and inference pipelines.

• Infrastructure Management: Champion the adoption and optimization of modern cloud and container technologies (Kubernetes, Ray) for elastic, cost-efficient scaling of our distributed systems.

Minimum Requirements

We are looking for a highly motivated engineer with deep experience operating and optimizing AI infrastructure at scale.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 5+ years of full-time industry experience in large-scale MLOps, AI infrastructure, or HPC systems.

• Experience with data frameworks and standards like Ray, Apache Spark, LanceDB

• Strong proficiency in Python and a high-performance language such as C++  for developing core infrastructure components.

• Deep understanding and hands-on experience with modern orchestration and distributed computing frameworks such as Kubernetes and Ray.

• Experience with core ML frameworks such as PyTorch, TensorFlow, or JAX.

Preferred Qualifications

• Master's or PhD in Computer Science or a related technical field.

• Demonstrated Tech Lead experience, driving projects from conceptual design through to production deployment across cross-functional teams.

• Prior experience building infrastructure specifically for Generative AI models (e.g., diffusion models, GANs, or large language models) where cost and latency are critical.

• Proven background in building and operating large-scale data infrastructure (e.g., Ray, Apache Spark) to manage petabytes of multi-modal data (video, audio, text).

• Expertise in GPU acceleration and deep familiarity with low-level compute programming, including CUDA, NCCL, or similar technologies for efficient inter-GPU communication.

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a seasoned Software Engineer to build and scale the foundational compute infrastructure that powers our state-of-the-art AI models—from multimodal training data pipelines to high-throughput, low-latency video generation.

Responsibilities

You will be the core engineer responsible for building the robust, efficient, and scalable platform that enables our research and production teams to rapidly iterate on HeyGen's generative video models. Your contributions will directly impact model performance, developer productivity, and the final quality of every AI-generated video.

• Optimize GPU Utilization: Design and implement mechanisms to aggressively optimize GPU and cluster utilization across thousands of devices for inference, training, data processing and large-scale deployment of our state-of-art video generation models.

• Develop Large-Scale AI Job Framework: Build highly scalable, reliable frameworks for launching and managing massive, heterogeneous compute jobs, including multi-modal high-volume data ingestion/processing, distributed model training, and continuous evaluation/benchmarking.

• Enhance Observability: Develop world-class observability, tracing, and visualization tools for our compute cluster to ensure reliability, diagnose performance bottlenecks (e.g., memory, bandwidth, communication).

• Accelerate Pipelines: Collaborate closely with AI researchers and AI engineers to integrate innovative acceleration techniques (e.g., custom CUDA kernels, distributed training libraries) into production-ready, scalable training and inference pipelines.

• Infrastructure Management: Champion the adoption and optimization of modern cloud and container technologies (Kubernetes, Ray) for elastic, cost-efficient scaling of our distributed systems.

Minimum Requirements

We are looking for a highly motivated engineer with deep experience operating and optimizing AI infrastructure at scale.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 5+ years of full-time industry experience in large-scale MLOps, AI infrastructure, or HPC systems.

• Experience with data frameworks and standards like Ray, Apache Spark, LanceDB

• Strong proficiency in Python and a high-performance language such as C++  for developing core infrastructure components.

• Deep understanding and hands-on experience with modern orchestration and distributed computing frameworks such as Kubernetes and Ray.

• Experience with core ML frameworks such as PyTorch, TensorFlow, or JAX.

Preferred Qualifications

• Master's or PhD in Computer Science or a related technical field.

• Demonstrated Tech Lead experience, driving projects from conceptual design through to production deployment across cross-functional teams.

• Prior experience building infrastructure specifically for Generative AI models (e.g., diffusion models, GANs, or large language models) where cost and latency are critical.

• Proven background in building and operating large-scale data infrastructure (e.g., Ray, Apache Spark) to manage petabytes of multi-modal data (video, audio, text).

• Expertise in GPU acceleration and deep familiarity with low-level compute programming, including CUDA, NCCL, or similar technologies for efficient inter-GPU communication.

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview:

We’re looking for a talented, curious, driven, and self-starting data scientist to join our team. The ideal candidate is a critical thinker familiar with SaaS products and metrics, has a strong background in statistics and data modeling, can clearly communicate complex concepts to a variety of audiences, and is excited to partner with engineering to implement the data infrastructure and stack for a rapidly growing startup. This is a highly dynamic, fast-paced environment where you’ll be trusted with real ownership — from defining our data stack to shaping how insights guide our product roadmap.

You’ll help lay the foundation of our data culture, working across engineering, product, and business teams to ensure data drives decisions at every level.

Key Responsibilities:

Data Tooling & Culture

• Play a critical role in defining and setting up our data and experimentation stack
• Partner with engineering to ensure our data is clean, scalable, and usable, considering real-world deployment constraints
• Create and champion best practices to create a data-driven culture

Product Analytics & Insights

• Analyze large, complex datasets to uncover patterns, trends, and insights to inform product and business decisions
• Help define the product roadmap through analysis of the user journey, user behaviors, and product trends
• Design, launch, and analyze A/B tests or data-led product features
• Partner with product teams and leadership to define new metrics and make prioritization decisions

Business Intelligence & Visualizations

• Build and maintain production-quality dashboards so that team members can access product and business metrics, in a self-serve way
• Ensure BI tools are dependable and up-to-date
• Translate complex analyses into simple, visual stories that drive alignment and action.

Collaboration and Communication

• Collaborate with cross-functional teams to define and refine model requirements
• Communicate findings and insights effectively to both technical and non-technical stakeholders
• Share findings with the rest of the company, helping drive better decision making across marketing, sales, and product teams

Preferred Qualifications:

• Bachelor’s degree in a quantitative field (Computer Science, Statistics, Mathematics, Business Analytics or related field)
• 3+ years of relevant work experience in Data Science, Business Intelligence, Product Analytics, or a related function
• Expert in SQL and proficiency in at least one scripting language (R or Python)
• Defined, implemented, and operationalized new feature and product-level metrics from scratch
• Excellent communication skills with demonstrated ability to communicate with product managers, engineers, and executives
• Excellent problem-solving skills and ability to work in a collaborative team environment

What HeyGen Offers:

• Competitive salary and benefits package
• Dynamic and inclusive work environment focused on innovation and creativity
• Opportunities for professional growth and skill development
• Collaborative culture that values teamwork and employee input
• Access to state-of-the-art technologies and tools

Salary Range
$170,000 – 220,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's reshaping the world of visual storytelling!

Position Summary:

At HeyGen, we are at the forefront of developing applications powered by our cutting-edge AI research. As a Data Infrastructure Engineer, you will lead the development of fundamental data systems and infrastructure. These systems are essential for powering our innovative applications, including Avatar IV, Photo Avatar, Instant Avatar, Interactive Avatar, and Video Translation. Your role will be crucial in enhancing the efficiency and scalability of these systems, which are vital to HeyGen's success.

Key Responsibilities:

• Design, build, and maintain the data infrastructure and systems needed to support our AI applications. Examples include
• Large scale data acquisition
• Multi-modal data processing framework and applications
• Storage and computation efficiency
• AI model evaluation and productionization infrastructure
• Collaborate with data scientists and machine learning engineers to understand their computational and data needs and provide efficient solutions.
• Stay up-to-date with the latest industry trends in data infrastructure technologies and advocate for best practices and continuous improvement.
• Assist in budget planning and management of cloud resources and other infrastructure expenses.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Proven experience in managing infrastructure for large-scale AI or machine learning projects
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Proficiency in Python
• Experience optimizing computational workflows
• Familiarity with AI and machine learning frameworks like TensorFlow or PyTorch.

Preferred Qualifications:

• Experience with GPU computing
• Experience with distributed data processing system
• Experience building large scale batch inference system
• Prior experience in a startup or fast-paced tech environment.

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Summary

A Software Engineer with data engineering responsibilities to bridge the gap between core application development and large-scale data infrastructure.  You will help build the data foundational layers for our next-generation features. This role is not just about moving data—it’s about enabling AI models to function in real-time, building robust pipelines for multimedia, and powering engaging user experiences. This team is currently working on cutting-edge features including PPT-to-video converters and interactive, conversational video capabilities.

Core Responsibilities

• Build & Scale Data Pipelines: Design, develop, and maintain robust batch and real-time data pipelines (using Python, Go, Spark, Kafka) that ingest and transform massive multi-modal data—text, audio, and video—to train and run AI models.
• Power Intelligent Features: Collaborate with ML engineers to implement data structures and APIs for new, exciting features like PPT-to-video automation and interactive AI avatars that require low-latency data fetching.
• Data Lakehouse Infrastructure: Architect and manage data lakehouse solutions (e.g., Snowflake, Databricks, Apache Iceberg) to store and query unstructured media data efficiently, enhancing storage and computation efficiency.
• Data Reliability & Observability: Implement data quality checks, data contracts, and monitoring to ensure high reliability of data, preventing downtime in production video generation.
• Productize Data: Transform raw data into structured, actionable data products that can be easily consumed by front-end applications, API endpoints, and AI agents.

Qualifications

• Bachelor’s/Master’s degree in Computer Science, Engineering, or a related field.
• 3-5+ years of experience as a Backend Software Engineer with heavy data processing responsibilities.
• Strong proficiency in Python (for ETL/scripting) and SQL (for data modeling).
• Experience with cloud platforms (AWS/GCP) and data technologies like Kafka, Spark, and Snowflake/Databricks.
• Experience or interest in Computer Vision/Generative AI data processing.
• Proactive, "owner" mindset; ability to operate in a fast-paced, startup environment.

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment focused on innovation and creativity.
• Opportunities for professional growth and skill development.
• Collaborative culture that values teamwork and employee input.
• Access to state-of-the-art technologies and tools.

Salary Range
$180,000 – $220,000 + equity + benefits
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including equity, a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's reshaping the world of video creation through innovative technology!

Position Summary

As a Software Engineer, Dev Productivity, you’ll work at the intersection of software development, automation, and infrastructure. Your mission is to streamline engineering workflows, optimize CI/CD systems, build and testing infrastructure, and enhance developer tooling to accelerate software delivery.

Key Responsibilities

• Design, build, and maintain high-performance CI/CD pipelines to improve development speed and reliability.
• Develop internal tools and automation to reduce friction in engineering workflows.
• Optimize build and test infrastructure for faster feedback loops.
• Work closely with engineering teams to identify and eliminate inefficiencies in the development process.
• Enhance and monitor developer environments to improve developer experience
• Advocate for best practices in software development, version control, and release management.
• Drive the adoption of automation and tooling that increase engineering efficiency.

Key Qualifications

• Strong experience with CI/CD tools like GitHub Actions, Jenkins, GitLab CI, Buildkite, or CircleCI.
• Experience with build systems (e.g., Bazel, CMake, Make, Gradle).
• Experience with python dependency management (e.g. poetry, uv)
• Knowledge of containerization and Kubernetes for scalable builds and testing.
• Strong problem-solving skills and a passion for improving developer experience.
• Proficiency in scripting and automation with Python, Bash, or Go.
• Excellent communication skills and ability to work across teams.

Preferred Qualifications

• Experience with docker image build optimization
• Experience with bazel
• Experience with GPUs

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

Salary Range
$180,000 – 240,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Summary

As a software engineer on the product eng team you will be part of a team working on the most crucial product features to Heygen.  You will collaborate with team members focused towards feature development, all the way from the frontend to backend API to ML models.  You are someone who is passionate about creating impactful AI products and want to grow your career as a software engineer.  Tech Stack: Typescript, react, python, Go

Key Responsibilities

What HeyGen Offers

• Competitive salary and benefits
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

Salary Range

$120,000 – 150,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.