Harbor is seeking a Technical Consultant to join our Australian team within our Enterprise Solutions practice group. The Technical Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks.  The Technical Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones.  Providing an excellent customer experience is an integral part of this role.   This is a remote based position with the potential to be hybrid in Australia. 

Job Duties and Responsibilities: 

• Perform updates for the Elite 3E platform  
• Provide technical consulting around various platforms 
• Assist with support across various platforms 
• Provide application guidance to clients and collaborate with users to achieve their business needs. 
• Analyse and resolve complex application and data integrity issues. 
• Document processes and procedures as required by clients. 
• Prepare test cases and perform QA testing on application enhancements. 
• Stay current with application releases. 
• Requirement for on-site visits should the need arise. 
• Provide mentorship and guidance to more junior team members. 
• Contribute to the work of the wider team, including: 
• Serve as a point of contact for clients, addressing concerns, and resolving issues. 
• Build trusted relationships with clients to effectively support long term service and growth. 
• Ensure that services are delivered and client cases are updated in according to service level agreements (SLAs).  
• Contribute to team Knowledge Base. 
• Provide best practices guidance and solutions based on business needs. 
• Work with cross-functional teams to delegate work as needed. 

Experience, Education and Qualifications: 

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education. 
• 3+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services. 
• 3+ years of experience in a customer-facing role. 
• Preferred experience in Elite 3E, Intapp, iManage, Aderant and NetDocuments and/or experience in a law firm or legal services environment. 
• Preferred knowledge of SQL and Windows Operating System. 
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence. 
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff. 
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities. 
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients. 
• Flexibility to adapt to change and to learn and develop new skillsets as required. 

Harbor is seeking a Senior Manager, Data & AI Strategy to join our growing team.  Our team partners with law firms to drive data modernization strategies that support business transformation, innovation, and AI readiness. As Senior Manager, you will lead strategic client initiatives focused on improving data architecture, operational insights, and practice data enablement across the legal ecosystem. 

You will serve as a trusted advisor to our clients, helping them develop how they manage, structure, and utilize their data. You will lead teams, mentor professionals, and serve as a subject matter expert at the intersection of data, technology, and legal business operations. You’ll also play an important role in growing Harbor’s thought leadership and presence in the market through presentations, contributions to solution development, and collaboration with colleagues across teams. 

This is a full-time, remote position open to candidates based in the United States or Canada. 

Job Duties + Responsibilities: 

• Lead client engagements focused on data and AI strategy, modernization, and governance, with an emphasis on legal and professional services organizations 
• Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders 
• Design solutions that support centralized enterprise data for people, organizations, and matters 
• Define and lead initiatives that structure, capture, and analyze practice-level data, collaborating closely with attorneys and business teams 
• Deliver hands-on support and strategic guidance around tools such as data catalogs, MDM platforms, data lakes/warehouses, BI solutions and AI technologies
• Support legal AI enablement efforts through curated data initiatives and AI/analytics project design 
• Present Harbor’s vision and client solutions at executive-level meetings and industry events 
• Collaborate across Harbor teams to build integrated, multidisciplinary solutions for clients 
• Mentor junior team members, supporting career development and fostering a culture of excellence and curiosity 
• Guide teams through process improvement initiatives, contributing to the design and implementation of new standards and solutions 
• Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders 
• May lead cross-functional teams and external collaborators to support successful strategy implementation and adoption 
• Manage project delivery in alignment with project scope and available resources.  

Qualifications: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Bachelor’s degree required; advanced degrees or certifications in business, data, or technology-related fields preferred 
• Minimum 10 years of experience in legal or professional services organizations, with significant client-facing responsibility 
• Practical knowledge of executing strategies, managing teams, and overseeing projects within a data-focused function 
• Strong understanding of how legal organizations use data to support operational performance and business decision-making 
• Demonstrated experience with enterprise data strategies, including people, client, and matter data domains 
• Familiarity with legal business services, law firm practice group operations, and/or corporate legal department functions 
• Strong written and verbal communication skills, including the ability to influence stakeholders and explain data concepts to broad audiences 
• Ability to make moderate to significant improvements in process, systems, or products to drive function performance 
• Demonstrated leadership in building short-term operational plans and implementing process improvements within established budgetary parameters 
• Experience managing small to mid-sized teams with oversight of hiring, performance, and team development 
• Demonstrated ability to collaborate cross-functionally and provide input to new processes or standards 

Harbor is seeking a Senior Director, Data and AI Strategy to join our growing team.  The Senior Director for Data & AI Strategy defines, leads, and grows Harbor’s consulting offering that helps law firms modernize how they use data, knowledge, and emerging technologies. This role sits at the intersection of strategy, transformation, and enablement, guiding clients as they adapt their operating models, systems, and practices for a technology-driven future. 

The leader is accountable for the service line’s growth, profitability, and delivery excellence, and plays a critical role in developing Harbor’s perspective on how data, AI, and innovation reshape the business of law. 

Core Responsibilities: 

Strategic and Financial Leadership 

• Own the financial performance of the service line, overseeing a multi-million-dollar budget and driving ambitious annual growth in the 30–40% range. 
• Oversee monthly and annual reporting, including revenue forecasting, utilization management, and margin optimization. 
• Track delivery performance throughout the month and reconcile projects at both month-end and year-end. 
• Drive pricing and resourcing strategies that balance innovation investment with disciplined commercial management. 
• Manage speculative budgets for new offerings, ensuring progress is measured and outcomes are reviewed against expectations. 

Offering Development and Innovation 

• Design, evolve, and manage the portfolio of Data & Innovation Strategy offerings to align with changing market needs. 
• Lead the creation of new offerings that may be speculative or emerging, managing investment, delivery pilots, and refinement cycles. 
• Encourage repeatable, scalable, and eventually productized delivery models to increase efficiency and profitability. 
• Collaborate across Harbor’s service lines, including AI, Knowledge Transformation, and Technology-Enabled Solutions, to deliver integrated transformation programs. 

Delivery Leadership 

• Oversee high-impact client engagements, ensuring quality, consistency, and measurable value realization. 
• Support client teams in designing and executing transformation programs that integrate data, AI, knowledge, and innovation strategies. 
• Partner with delivery leads to ensure projects align with scope, budget, and desired business outcomes. 

Talent Leadership and Development 

• Recruit, develop, and retain exceptional talent across strategy, data, and innovation disciplines. 
• Mentor team members, build clear career paths, and foster a culture of learning, experimentation, and accountability. 
• Shape the team’s structure to ensure the right balance of strategic, delivery, and technical expertise. 

Thought Leadership and Business Development 

• Represent Harbor in the market as a leader in data, AI, and innovation strategy for the legal industry. 
• Participate in Harbor’s Sounding Board Series for CIO, CINO, COO, and CMO audiences, and contribute to new and emerging topics. 
• Speak at and attend industry events such as ILTA, contributing to thought leadership, panels, and networking opportunities. 
• Support broader Harbor programs such as AI Mastermind and cross-firm initiatives, amplifying the firm’s perspective on technology transformation.
• Partner with senior stakeholders to position and sell Data + AI solutions to top-tier law firms. 
• Support business development through thought leadership, proposals, and client presentations. 

Service Line Portfolio: 

The Data & Innovation Strategy Service Line encompasses: 

• Enterprise Data Strategy: Helping organizations understand how data flows through their business, design governance frameworks, recommend modern data platforms, and align implementation with long-term vision. 
• Practice Strategy: Assisting law firm practices with experience data, process optimization, and AI readiness in collaboration with Harbor’s marketing technology and experience teams. 
• AI Strategy: Advising firms on their approach to AI adoption, governance, and prioritization of tools and investments. 
• AI Enablement: Delivering training and rollout programs in collaboration with Harbor's AI laboratory and knowledge management teams. 
• AI Custom Build: Acting as the business and client lead for custom AI solutions developed by Harbor’s Advanced Technology Team and Harbor Labs. 
• Knowledge Management Strategy: Designing and modernizing knowledge programs, structures, and processes in coordination with content management and document management initiatives. 
• Innovation Strategy: Helping firms establish and scale innovation programs with clear structure, metrics, and alignment to firm strategy. 

Qualifications: 

• Proven record of owning and growing a consulting P&L of at least $3 million annually, with clear success in driving 30 to 50 percent year-over-year growth through strong financial management, pricing, and utilization oversight. 
• Experience developing and scaling consulting offerings, including frameworks, delivery playbooks, and repeatable methodologies. 
• Deep understanding of how law firms operate, and how data, KM, and AI transformation enable performance and innovation. 
• Demonstrated success leading multidisciplinary teams and guiding programs that integrate strategy, data, and emerging technology. 
• Strong leadership and talent-development skills, with the ability to build, coach, and inspire a diverse team. 
• Executive presence and communication ability, able to advise and influence senior leadership across legal, business, and technology functions. 
• Market-facing experience through conferences, panels, or publications on topics related to legal technology, data, or innovation. 
• Familiarity with cloud, AI, and analytics ecosystems sufficient to lead conversations with technical counterparts while remaining focused on business outcomes.

Harbor is seeking a Project Manager Team Lead to join our growing Legal Technology and Operations Department. As the primary point of contact for client engagements, the Finance Systems Project Manager Team Lead ensures consistent client satisfaction through exemplary leadership and responsive service. This role oversees the implementation team to ensure effective task, risk, and time management, guaranteeing projects are completed on time, within budget, and in scope while delivering exceptional value. Responsible for the success of multiple concurrent projects, the Project Manager excels at collaborating with business and technology leaders to deliver solutions that help clients maximize their investment. 

The Project Manager demonstrates strong negotiation, decision-making, and problem-solving skills and thrives in a dynamic, fast-paced, client-facing environment.  As Team Lead, you will be responsible for managing up to three Project Managers, ensuring adherence to best practices and Harbor methodologies, developing and mentoring team members, and serving as an escalation point as needed.  

This is a full-time, remote position that can work anywhere in the UK (London area preferred). 

Job Duties and Responsibilities: 

• Project Planning and Execution 
  • Lead and manage cross-functional project teams to ensure successful project delivery using Harbor Project Management tools.   
  • Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements.   
  • Develop and maintain detailed project plans, including timelines, budgets, ensuring alignment with client expectations and organizational goals.  
  • Utilize Harbor Project Management tools to track project progress, manage resources, and report milestones to stakeholders.   
  • Coordinate project documentation, including project charter, status reports, and meeting notes using Harbor Project Management platform.   
  • Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution.  
  • Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date.  
• Client Engagement and Communication  
  • Act as the primary point of contact for clients, fostering strong relationships and clear communication. 
  • Manage client expectations and provide regular updates on project progress, risks, and outcomes. 
  • Address client concerns and escalations promptly, ensuring satisfaction and alignment. 
  • Project Communications – Excellent written and verbal communication skills, timely and appropriate. Comfortable with communicating across an organization, from senior business stakeholders to technical teams.  
• Team Leadership and Collaboration  
  • Manage and develop Project Manager team members and ensure adherence to Harbor project management standards and best practices. 
  • Serve as an escalation point as needed. 
  • Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration.  
• Resource and Risk Management 
  • Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required.   
  • Provide direction and support to project team members. 
  • Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner. 
• Budget Management 
  • Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing. 
  • Provides timely budget utilization updates to clients, ensuring work is performed within budget.  
• Scope Management  
  • Ensure project delivers the scope as outlined in the Statement of Work (SOW). 
  • Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines.  
  • Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents. 

Education, Experience, and Other Requirements: 

• Project management experience implementing Aderant Expert / Elite 3E.  
• Four-year degree or equivalent combination of experience and education. 
• Proficient in collaboration and project tracking tools. 
• 3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality. 
• Authorized to work in country of residence (UK) without restriction or sponsorship.