Gong’s Professional Services organisation is growing rapidly. As the business scales, so does the demand for Consultants who can bring structure, credibility, and domain expertise to some of the world’s most complex revenue transformations. Within Professional Services, the Managed Services team partners with customers post-onboarding, engaging with them across multi-year partnerships to embed Gong into their revenue teams and drive sustained impact.

Managed Services Consultants operate as trusted advisors, helping customers operationalise Gong within their day-to-day workflows, refine their revenue processes, and continuously unlock value from the platform. We are looking for individuals who are excited to shape what long-term customer partnership looks like at scale.

Each Managed Services engagement team typically consists of an Engagement Manager, Consultant(s), and close collaboration with Customer Success, Product, and Support. As a Consultant, you will own ongoing discovery, optimisation, strategy, and governance workstreams—serving as a trusted advisor to the customer while bringing industry and domain best practices to continuously evolve their revenue operations.

This is a team in build mode. As we scale, we need consultants who not only deliver exceptional outcomes for customers, but also help define the frameworks, playbooks, and ways of working that will shape Managed Services long term. You will thrive in ambiguity, align stakeholders across functions, and turn complexity into scalable, repeatable impact.

Responsibilities

• Own the discovery, design, strategy, and business and privacy workshops.
• Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.
• Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.
• Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.
• Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.
• Partner with customers to define their key business outcomes, map those outcomes to effective revenue workflows, and connect those workflows to Gong’s product capabilities to maximise adoption and impact.
• Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.
• Consult on change management and adoption from the outset, equipping customers to sustain and build on their investment.
• Manage engagements to scope and timeline, proactively escalating risks or delays with the Engagement Manager on the project.
• Contribute to practice development — refining discovery frameworks, solution design templates and consultative playbooks that help Managed Services grow consistently and sustainably.

Qualifications Required

• 3-6 years of experience within a go to market organisation or consulting environment, with hands-on experience in areas such as forecasting, sales engagement platforms, pipeline management or revenue operations. 
• Excellent cross-functional communication skills, with a track record of working across technical, commercial and operational teams.
• Comfort working in ambiguous, fast-moving environments where product lines, methodology and cross-functional support models are constantly evolving.
• Proven ability to manage multiple workstreams simultaneously, prioritise effectively and drive tasks through to completion without losing attention to detail.
• Understanding of  some of the core revenue generating activities, including forecasting, prospecting, pipeline management, and executing established sales methodologies.
• Experience producing polished, enterprise-grade deliverables — presentations, process documentation, configuration guides and strategic roadmaps.
• Strong working knowledge of CRM systems such as Salesforce, HubSpot or Dynamics.
• Willingness to travel across EMEA.

Nice to Have

• Hands-on experience with sales engagement platforms such as Gong Engage, Outreach, Salesloft or Apollo, and/or revenue forecasting tools such as Gong Forecast,Clari, Aviso or Salesforce Forecasting.
• Experience with AI workflow configuration including agent customisation and prompt engineering.
• Experience working in a high-growth SaaS environment.
• Basic understanding of common integrations, including CRM integrations, SSO and API or OAuth based connections.

PERKS & BENEFITS 

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Gong's Professional Services organisation is growing fast. As the business scales, so does the demand for Consultants who can bring structure, credibility, and domain expertise to some of the world's most complex revenue transformations. Within the Professional Services organisation, the Activation Services team leads the onboarding and activation of every new Enterprise customer, and we are looking for people who want to help shape what that looks like at scale.

This role is well suited to someone with practical experience in forecasting, sales engagement platforms or pipeline management within a revenue organisation. You are now looking to apply that experience in a structured, client facing consulting role.

Each Activation project team consists of an Engagement Manager, Consultant(s), Technical Architects and Program Architects, with broader cross-functional collaboration with Product, Support and Customer Success. As a Consultant, you will own the discovery, design, strategy and business and privacy workstreams, serving as the trusted advisor to the customer and bringing industry and domain best practice to every engagement.

This is a team in build mode. As we scale, we need consultants who not only deliver exceptional outcomes for customers, but also help design the frameworks, playbooks and ways of working that will define Activation Services long term. You will thrive in change, align stakeholders across functions and turn complexity into scalable structure.

Responsibilities

• Own the discovery, design, strategy, and business and privacy workshops across customer activations.
• Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.
• Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.
• Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.
• Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.
• Map customer objectives to product use cases, demonstrating clear outcomes that meet Gong's methodology exit criteria at each stage of the activation.
• Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.
• Consult on change management and adoption from the outset, equipping customers to sustain and build on their investment beyond the activation phase.
• Manage engagements to scope and timeline, proactively escalating risks or delays with the Engagement Manager on the project.
• Contribute to practice development — refining discovery frameworks, solution design templates and consultative playbooks that help Activation Services grow consistently and sustainably.

Qualifications

Required

• 4-6 years of experience within a go to market organisation or consulting environment, with hands-on experience in areas such as forecasting, sales engagement platforms, pipeline management or revenue operations. 
• Excellent cross-functional communication skills, with a track record of working across technical, commercial and operational teams.
• Comfort working in ambiguous, fast-moving environments where product lines, methodology and cross-functional support models are constantly evolving.
• Proven ability to manage multiple workstreams simultaneously, prioritise effectively and drive tasks through to completion without losing attention to detail.
• Proven understanding of core revenue generating activities, including forecasting, prospecting, pipeline management, and executing established sales methodologies.
• Experience producing polished, enterprise-grade deliverables — presentations, process documentation, configuration guides and strategic roadmaps.
• Strong working knowledge of CRM systems such as Salesforce, HubSpot or Dynamics.
• Willingness to travel across EMEA.

Nice to Have

• Hands-on experience with sales engagement platforms such as Gong, Outreach, Salesloft or Apollo, and/or revenue forecasting tools such as Clari, Aviso or Salesforce Forecasting.
• Experience with AI workflow configuration including agent customisation and prompt engineering.
• Experience working in a high-growth SaaS environment.
• Basic understanding of common integrations, including CRM integrations, SSO and API or OAuth based connections.

PERKS & BENEFITS 

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

#LI-Hybrid

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

#LI-Hybrid

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

We are seeking a dynamic pre-sales all-star who enjoys scoping and positioning Professional Services offerings to fit the needs of both new and existing Gong Customers.  You will have an extraordinary opportunity to shape and build our Pre-Sales Solution Architecture processes and methodology.  The ideal candidate will be able to drive services sales opportunities into commercial and enterprise deals and will be able to grow the services revenue for new and existing clients. As a motivated and experienced self-starter, this individual will educate clients about our vision and partner with internal teams, Gong prospects and clients to lead strategy and sales of professional services. You will provide a consultative approach to drive implementation and post-go-live strategies leveraging the entire Gong services portfolio. The Pre-Sales SA will partner internally with Account Executives (AEs), Solution Engineers (SEs), PS Management, Engagement Managers (EMs), and Technical Architects (TAs) to develop winning professional services proposals and statements of work (SOW) that deliver desired outcomes and continual successful use of the Gong platform for our customers.

If you have Professional Services sales and delivery experience, let’s connect!

RESPONSIBILITIES

• Work collaboratively with our account executives and sales engineering teams to appropriately position consulting services to Gong Customers.
• Map Customer business objectives and use cases to the correct implementation package(s).
• Drive functional and technical discovery to create and negotiate Statements of Work (SOW) and change orders that deliver desired customer outcomes.
• Engage with Legal to develop all client-facing agreements
• Present implementation, optimization, and expert services recommendations.
• Collaborate with our Partners to ensure we are delivering successful outcomes
• Promote, educate, and position Professional Services as a paid offering both internally and externally
• Grow services revenue for new and existing clients
• Expand and grow business relationships with new clients, existing clients, and the internal Gong Sales team.
• Execute plans to increase Services offerings, promote exposure, and identify key market opportunities and growth areas.
• Maintain product expertise across the Gong product line, API’s, and integrations.

QUALIFICATIONS 

• 4+ years selling and positioning Professional Services.
• 7+ years in a Professional Services or consulting organization.
• Experience in scoping, sizing, and negotiating structured SOW’s.
• Experience in a fast paced, fast-growing & dynamic environment.
• Experience with various architectures (Web, Cloud, Integration) and methodologies.
• Experience with or knowledge of various API & data integration approaches.
• Experience with SaaS applications that support Enterprise business processes.
• Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Understanding and experience in sales strategy.
• Attention to detail and ability to prioritize and plan effectively.
• Strong ability to interface at a senior level with ease.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Excellent presentation skills.
• Bachelor's Degree.
• Willingness to travel.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $179,000 - $210,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.